Total 390 Senior Executive command center analyst job vacancies in The Philippines

Responsibilities:

• Manage manufacturing costing, standard setting, and standard costing activities.
• Collaborate with Production and R&D on product costing, inventory management, and GAAP/IFRS compliance.
• Analyse production variances, investigate actual vs standard costs, and review inventory for excess/obsolete stock.
• Prepare monthly operating reports, KPI dashboards, and data analytics.
• Partner with operations on process improvements and cost control projects.
• Perform physical inventory counts, month-end closing, and related journal entries (cost accruals, GIT, inventory adjustments).
• Maintain Bill of Materials and item master; support audits and external requests.
• Undertake ad hoc assignments or special projects as required.

Requirements:

• Minimum 8 years of relevant experience
• Experience in manufacturing industry

Kindly email your resume in a comprehensive Word format to jacqueline.goh@talentvue.com.sg

We regret to inform that only shortlisted candidates will be notified.

Please be informed that by applying for the advertised position, the candidate is considered to have given their consent for us to collect, utilize, or disclose their personal information for the purposes related to the services we provide.

Jacqueline Goh

EA License Number: 22C1430

Registration Number: R1326664

Job Description:

1. We are looking for senior Sap FI/CO Consultant position 5-6 years of relevant IT experience, in the field of SAP FI in S/4HANA environment Green Field Implementation and Support.
2. SAP FI Functional consultant to perform mapping, conceptual, technical design and other FI supportive functions. This role will drive the design based on functional requirements in support of configuration changes to SAP.
3. Accounting background is desirable. Must have good communication skills and attention to detail.
4. Presenting conceptual and technical designs to Global SAP Team for validation, ability to speak to all functional parts and required configuration.
5. A team player understanding the fundamentals of financial processes worked in complex organizations and is experienced with complex implementation projects, gained in-depth knowledge of SAP FI modules and integration with other SAP applications.
6. Collaborate with clients to understand business requirements, providing expert advice on SAP FI solutions.
7. Act as a key point of contact for SAP FI-related queries and escalations.
8. Assist in the development of SAP FI project documentation, including functional specifications and user guides.
9. Preferably candidate worked and have knowledge for implementing SAP FI General Ledger, Accounts Receivable, Accounts Payables, Bank Accounting, Taxation, and Fixed Assets functionalities.
10. Preferably SAP FI Consultant have exposure and experience with third party systems like Kyriba/Diapason, Coupa, EBX, CTU experienced in Transformation project, ensuring seamless integration with third‑party systems.

Work Experience

1. Minimum 5-6 full cycle Green Field implementation as well as in support projects with a focus on General Ledger Accounting, Asset Accounting, Accounts Receivable, Accounts Payables, Cost Accounting, Profit Center Accounting or Product Costing in support.
2. Experience in FI integration points with other SAP modules like MM, HR, PP and PM.
3. In-depth knowledge of the SAP FI and CO modules Experience with migration of complex SAP FICO landscape from Classic to new GL Team player with good communication skills.
4. Collaborate with cross-functional teams to design, implement, and optimize financial solutions aligned with client goals.
5. Provide end-to-end support for SAP FICO issues, troubleshooting, and resolution.
6. Lead SAP FI project implementations, ensuring timely delivery and client satisfaction.
7. Conduct workshops and training sessions for end-users to enhance SAP FICO understanding and utilization.

Qualification:

1.  Team member Preferably CA/ICWA/MBA Finance
2. Good hands-on experience in SAP, specifically in the FI module.
3. Proficiency in Incident Management and Change Management processes.
4. Excellent analytical and problem-solving skills with the ability to quickly diagnose and resolve complex issues.
5. Effective communication and interpersonal skills with the ability to collaborate with stakeholders at all levels.
6. Proven ability to work independently as well as part of a team in a fast-paced environment.
7. SAP certification in FI module is a plus.
8. Preferably worked in E2E Logistic customer Implementation project.

Total Experience Expected: 06-08 years

MUFG Investor Services IT team is looking for a talented Application Support Analyst who will be responsible for supporting banking applications such as Flexcube, SWIFT, our MUFG Automated Payment System, Global Payment System, MUFG Pay Stream and MUFG FX, in addition to integrated banking products.

You ideally have experience working with banking solutions. You will be responsible for the delivery of internal operations & support, interacting with external vendors, and be part of an internal team managing a portfolio of both in-house and vendor applications. You will play a crucial role of linking the business teams and the IT solutions group.

You Will:

• Play a key role as part of a global support team covering the IT Core banking applications (Flexcube, FX Market Rates, Appian workflows, SWIFT, MUFG Automated Payment System, MUFG Global Payment System).
• Provide Level 2 Incident & Problem Management support by working with vendors &/or Internal support teams to resolve technical and user issues during product migration and BAU.
• Coordinate with vendor and/or Support teams for various technical deliverables including Customization Deliveries, Patch sets, fixes.
• Document IT user procedures in Confluence around IT Change Management & business user procedures while effectively supporting user training.
• Support Project Managers in ongoing initiatives related to the Core Banking Solutions.
• Interact with vendors of financial systems about technical issues and the coordination of enhancements.
• Participate in new platform releases, as well as testing activities to confirm system changes, upgrades, and enhancements, ensuring they meet quality standards before deployment.
• Coordinate development and enhancement of the platforms to increase automation and expand the utilization of features.
• Internal co-ordination between distinct internal IT functions and groups to ensure high quality service delivery and total ownership of issues to complete resolution.
• Examinations and Audits - Respond to requirement from regulators and auditors to provide appropriate support for information requests.

#LI-Hybrid

• Resource should have strong knowledge of accounting within RTR, he should be well versed with Treasury accounting, accrual entries & AP AR , BS reconciliation, Fixed Assets.
• The resource in his role should have strong client management skills along with team management skills.
• This role requires person to have strong analytical skills to ensure posting of Journals, Review of reconciliation, Role has the requirement of skill set of process improvement and transformation implementation.
• SAP skills and Blackline & 7+ years of Experience will be an added advantage.

Job Location- Pune (Viman Nagar)

Shift- UK shift (1:30pm to 10:30pm)

We are looking for a capable candidate to assist to oversee a New Generation hawker Center’s operations. The candidate is expected to execute excellent F&B establishment dining experience to customers while managing the given resources efficiently. He/she is to execute our company’s policy and will be an important piece during this expansion period.

Join us, if you think you have what it takes!

Expected Job Responsibilities:

• Assist to manage of one Hawker Center
• Provide excellent dining satisfaction to all the diners and tenants
• Managing and liaising with stall tenants on policy issues
• Enforcement of company policies
• Lead and motivate a team of floor staff
• Monitoring 3rd parties cleaning contractors
• Conduct daily Inspection and monitor improvement work
• Conduct proper maintenance on establishment’s M&E provision

What it takes:

• Able to converse in Mandarin and English to liaise with Mandarin speaking counterparts
• A strong and firm leader
• A hands on person
• Hard working and a team player
• At least 1 years relevant experience
• 5.5 days work week

We regret that only shortlisted candidates will be notified. Thank you.

Benefits:

• Additional leave
• Dental insurance
• Employee discount
• Parental leave
• Professional development

Supplemental pay types:

• Performance bonus

Quantinuum is delighted to announce its continued growth in Singapore, marked by the establishment of a new cutting-edge R&D & Operations Centre in the region. This exciting development not only demonstrates our commitment to innovation and excellence, but also strengthens our presence in Asia, positioning Singapore as a key hub for advanced research and development activities. The new centre will foster collaboration across global teams and drive forward our mission to deliver transformative technology solutions.

To support and help drive this growth we are seeking an experienced Senior Support Services Analyst. This positions requires experienced and technically capable IT professional responsible for delivering high-quality, hands-on support across a range of endpoint platforms and services. Positioned as a senior member of the support team, you will focus on resolving more complex technical issues, contributing to the continuous improvement of support operations, and driving consistency in service delivery. As the sole point of contact representing IT for our Singapore operations, you will collaborate closely with the wider International Support Services, Engineering and Application teams supporting operationally, managing stakeholders and leading on local projects.

The Senior Support Service Analyst brings depth in troubleshooting across Windows, macOS, and Linux environments, has strong experience with enterprise tools such as Intune, JAMF, and ServiceNow, and can work independently to resolve escalated issues or contribute to project-based work as a subject matter expert. This role is critical to maintaining operational excellence, supporting core IT processes, and ensuring a consistent user experience across a hybrid workforce

Key Responsibilities:

• Serve as the primary on-site IT point of contact for the Singapore office, ensuring day-to-day operational continuity across all local IT services and acting as the liaison between global teams and on-site stakeholders.
• Oversee basic networking and infrastructure needs, including monitoring network connectivity, supporting Wi-Fi and LAN troubleshooting, assisting with switch/port patching, and coordinating with Network Engineering for escalations or planned changes.
• Act as the local lead for site-based IT projects, supporting deployments, hardware refreshes, network uplifts, and workspace technology improvements from planning through execution.
• Deliver advanced technical support across Windows, macOS, and Linux environments, resolving complex incidents and service requests that go beyond standard first-line scope.
• Act as a point of technical escalation for Support Services Analysts, collaborating on issue resolution while maintaining end-to-end ownership of assigned cases.
• Identify recurring issues and process gaps, contributing to the refinement of standard operating procedures, troubleshooting documentation, and internal knowledge articles.
• Support and help maintain ITSM tooling (e.g., ServiceNow) by ensuring accurate ticket categorization, data hygiene, and flagging areas for workflow improvement.
• Participate in project-based work as a technical contributor, assisting with rollouts, migrations, pilot testing, and deployment of new tools or services.
• Coordinate and deliver consistent onboarding and offboarding support, including device provisioning, account setup, and adherence to lifecycle processes.
• Deliver high-quality executive and VIP support, ensuring reliable access, device readiness, and issue responsiveness in hybrid and office environments.
• Assist in inventory and asset lifecycle management by conducting audits, ensuring compliance with tracking standards, and supporting hardware procurement workflows.
• Engage with other IT functions—including Engineering, InfoSec, and Enterprise Applications—on issue resolution and service improvement initiatives.
• Contribute to IT compliance and service maturity initiatives by participating in ITIL-aligned processes such as incident, change, and problem management.

Must Have:

• 5+ years of experience in IT support, with growing responsibilities and exposure to enterprise level environments.
• Bachelor’s degree in Information Technology , Computer Science, or a related equivalent field.
• Certifications in ITIL, Microsoft, Jamf and ServiceNow.

We Value:

• Strong technical expertise across Windows, macOS, and Linux systems with practical experience in tools like Intune and JAMF.
• Working understanding of ITIL concepts, including change, incident, and problem management.
• Involvement in ITSM platform configuration, reporting strategy, or service auditing.
• Strong familiarity with enterprise identity platforms such as Azure AD or Google Workspace Admin.
• Experience working in environments that use Agile, Lean, or Kanban methodologies.
• Track record of driving service maturity or leading continuous improvement initiatives.
• Exposure to executive stakeholder engagement and high-touch support environments.
• Experience working in a growing or start-up environment where agility and adaptability were key.

Olive Tree Development Center OTDC (www.olive-tree.sg) is a Social Enterprise with a Community Mission to support Special Needs Families in Singapore and beyond. We require an Admin and Accouts Executive, Someone who is passionate, emphatetic to support parents along their journey. OTDC has been establised in 2011.

Administrative and Accounting Support Duties

- Greet and Support Visitors.

- Registration of Students and Parents Agreements

- Communication with Parents

- Invoicing Fees and collections

- Bank Statement Reconciliation

- Submit fees collections and expenses using Quick Books, working with our Accounting Agency. Knowledge of Quick Books will be an advantage (training will be provided)

Parent Support Group (PSG)

- Assist in engaging Parents in PSG events (Tea, Talks etc)

- Understand Parents Pain Points and Advocate for them

Marketing Support

- Assist Marketing team in Social Media Marketing

Responsibilities

• This position will be embedded within the client’s Corporate Security department (covering Investigations), and base in client’s office.
• Independent production of due diligence background reports from start to finish.
• Conduct focused desktop research in English and Chinese/ Mandarin
• Write summary reports based on factual findings from open-source desktop research (media and Internet, regulatory andlitigation records, company filings, etc.).
• Conduct review of information and sources for accuracy, reliability and relevance in assessing risk.
• Provide responsive service to the Business Units and regularly updates Asia Pacific Due Diligence management team on relevant findings and case related issues.
• Assist with ad-hoc tasks given by the Asia Pacific Due Diligence management team.

Requirements

• 1-4 years of relevant work experience in core Due Diligence in Asia.
• Excellent people and communication skills in culturally diversified environment.
• Proficient in English and Chinese Mandarin (written and spoken).
• Advanced research and writing skills developed through postgraduate studies or employment in a field related to investigations, research, intelligence, etc.
• Demonstrated ability to write clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to analyze and synthesize large amount of information from disparate sources.
• Ability to constructively and critically review the written work of others.
• Hands-on experience in desktop information retrieval and knowledge of online databases and data mining tools. Experience in retrieving/reviewing public records.
• Complies with relevant processes and has a keen eye for details.
• Thorough understanding of the current and developing business and political affairs within the Asia Pacific region.
• Good knowledge of regulatory frameworks related to AML/Sanctions/Anti-Corruption in the banking industry.
• Passionate about Due Diligence and having the ability to excel in a challenging environment.
• Graduate from an internationally reputed university.
• Certification in Anti Money Laundering and/or Fraud Examination will be desirable.

As a Senior Data Analyst you will leverage your expertise to directly impact the performance and reporting for our 10 markets in the APAC region. You will act as a high-level advisor to the local markets, leveraging deep-dive analytics and AI-tools to steer country performance. This isn't about building reports, it’s about translating complex data into strategic roadmaps. You will bridge the gap between technical data analytics and executive decision-making, ensuring our global footprint is optimized for growth and efficiency.

This high-impact role requires a self-starter who is capable of effectively balancing trade-offs between speedy delivery and long-term investments in strategic data assets in order to enhance growth, efficiency, and competitive advantage across multiple markets.
 

Responsibilities:

• Strategic Market Advisory: Act as the primary consultant for 10 international markets, conducting deep-dive analyses into country performance to identify growth levers and operational gaps.
• Advanced Data Modeling & Analysis: Lead the development of complex SQL models to transform large datasets into scalable reports and actionable insights, using tools like BigQuery and dbt. Leveraging critical thinking in questioning existing solutions, and high ownership in developing new ones. Championing high standards in communication and deliverables.
• Next-Gen Data Solutions: Move beyond traditional BI by integrating LLMs and agentic workflows into our reporting suite, transforming static data into interactive, conversational business intelligence.
• Functional Knowledge and Business Acumen: Quickly develop an excellent understanding of the business and its key processes, strategic levers and KPIs
• Stakeholder Collaboration & Data Advocacy: Partner with senior business leaders to co-define key metrics, identify process optimization opportunities, and translate analytical findings into actionable insights. Being a strong advocate for building strategic analytical partnerships, as opposed to just providing data.
• Transparency & Backlog Management: Maintain clear visibility into the team’s project backlog, providing regular updates and insights to stakeholders. Actively seek and incorporate feedback to continuously improve analytics processes and outputs.
• Mentorship & Development: Provide guidance and mentorship to junior analysts, enhancing their technical skills and fostering a collaborative team environment.
• Data & Reporting Consistency: Balance speed and adherence to SLAs with a commitment to data consistency, avoiding redundant work and ensuring alignment with the organization’s ethos of a single source of truth and standardized processes for financial and other reporting.
• Rigorous Standards in Data Quality: Establish, provide ongoing evaluations, and make strategic recommendations on future enhancements in data accuracy, validity, and velocity, both of analytics outputs created internally, and of our portfolio of category position solutions provided by external partners.

Find out more about our Data Analytics folks here: 

• Turn insights into impact!
• Looking for a career in data analytics? This could be the opportunity for you!

This is an exciting opportunity to join the Life and Health Central Life Reserving team in Singapore. The team oversees the valuation, reserving and financial reporting for Life and Health business of Munich Re Singapore branch, covering both global and local valuation bases including Solvency II, HGB, MAS and IFRS (9 and 17).

Reporting to the Head of MRS Valuation, you will combine accounting, actuarial science, modelling, and regulatory expertise to ensure sufficiency of reserves and insightful financial reporting to the senior management at Munich Re.

Your Role

You will be involved across the full valuation and reporting cycle, including:

• Proposing model enhancements and setting valuation assumptions for the Singapore business
• Modelling new treaties in AXIS
• Preparing quarterly and annual Solvency II reporting for Singapore
• Delivering quarterly and annual IFRS reporting (Group and local)
• Producing management reports for the local leadership team
• Supporting annual financial planning for the Singapore business
• Partnering closely with the local business teams to support commercial and reporting needs
• Supporting local and Group audit processes
• Collaborating with regional and global stakeholders (e.g. Oversight and Consolidation teams) during reporting cycles

Your Profile

• Bachelor’s or Master’s degree in Actuarial Science, Mathematics or Statistics
• At least 2 years of valuation experience preferred
• Strong analytical, problem solving, research and project management skills
• Excellent verbal and written communication skills
• Proficient in Excel (can maintain complex spreadsheets), VBA, SQL and database management systems
• Knowledge of IFRS17 standards and/or AXIS would be an advantage

At Munich Re, we embrace, and value, the interaction of diverse backgrounds, experiences, perspectives and thought. This interaction is our foundation. Of our open culture and spirit of partnership. Of how our teams are built and cultivated. Of how we are supported and developed. And at the centre of this interaction is each of us.

The Senior Treasury Quantitative Analyst plays a pivotal role at the intersection of IT, quantitative analysis, and finance. Embedded within the Treasury Analytics team, the analyst supports Treasury Traders by developing and maintaining infrastructure and analytical solutions that enhance decision-making and operational efficiency. This role combines software development, financial product integration, and data analysis in a dynamic trading environment.

Job Requirements

1. Master’s degree in Finance, Computer Science, Financial Engineering, or a related field.
2. Experience with quantitative finance and financial products
3. Strong programming skills in C#
4. Experience with React is desirable.
5. Proficiency in SQL for data management and analysis.
6. Ability to work collaboratively in a fast-paced trading environment.
7. Effective communication with both technical and non-technical stakeholders.

Job Title

Investment Associate / Senior Investment Analyst – Luxury Hospitality Private Equity

Company Overview

Client is a specialist private equity firm focused on direct investments and operating platforms in the luxury and upper-upscale hospitality sector globally. They target iconic trophy assets, branded luxury resorts, ultra-luxury boutique hotels, and high-end branded residences, and luxury hospitality-related operating companies across North America, Singapore, New Zealand and select Asian gateways.

Role Overview

The Investment Associate will play a lead role in the sourcing, evaluation, execution, and asset management of luxury hotel and branded residence investments. Working directly with the Partners and senior team members, the Associate will take ownership of financial underwriting, market research, stakeholder presentations, and ongoing portfolio oversight. This is a high-exposure position within a lean, entrepreneurial team that offers significant carry participation and career progression.

Key Responsibilities

1. Transaction Execution & Underwriting

• Lead the construction and ongoing maintenance of sophisticated three-statement hotel financial models (P&L, cash flow waterfalls, promote structures, multi-scenario IRR/EM analysis, hold/sell/refi scenarios).
• Underwrite luxury hotel acquisitions, recapitalizations, and ground-up developments with debt and preferred equity layers.
• Develop detailed operating assumptions (ADR, RevPAR, GOPPAR, F&B margins, management & franchise fees, FF&E reserves, PIPs, ROI on renovations).

2. Luxury Market Intelligence & Research

• Perform deep-dive research on global luxury travel trends, ultra-high-net-worth spending patterns, branded residence demand, and competitive supply pipelines.
• Analyze sub-market dynamics in gateway cities and prime resort destinations (Maldives, Aspen, Côte d’Azur, Dubai, Mykonos, St. Barths, etc.).
• Maintain relationships with luxury operators (Four Seasons, Aman, Rosewood, Mandarin Oriental, One&Only, Ritz-Carlton, Peninsula, etc.) and track brand expansion pipelines.

3. Deal Execution & Stakeholder Management

• Prepare investment committee memos, board presentations, and LP updates with institutional-grade quality and storytelling.
• Coordinate due diligence (legal, technical, commercial, brand/franchise, reputation & ESG risk).
• Negotiate term sheets, LOIs, purchase agreements, management agreements, and franchise agreements alongside external counsel.

4. Portfolio & Asset Management

• Actively monitor portfolio assets: monthly/quarterly performance vs. underwriting, annual budgeting, major capex/renovation oversight, and re-financing/disposition planning.
• Work directly with third-party operators and internal asset management teams to drive revenue enhancement and cost efficiency.
• Prepare investor reporting and quarterly valuation updates.

5. Network & Market Coverage

• Cultivate and maintain relationships with luxury hotel brokers (JLL Hotels, CBRE Hotels, HVS, Eastdil, Christie & Co), lenders, high-end operators, family offices, and sovereign wealth investors.
• Attend key industry events (ILTM Cannes, IHIF, ALIS, etc.).

Required Qualifications & Experience

• Minimum 5–9 years of relevant experience with a clear track record in luxury/upscale hospitality investments.
• Prior roles within: – Hotel-focused private equity or real estate private equity – Investment banking (real estate/hospitality M&A or lodging coverage) – Luxury hotel operator corporate development / strategy (e.g., Four Seasons, Aman, Rosewood, Dorchester Collection) – Hospitality investment sales brokerage or advisory (JLL, CBRE, Eastdil Secured)
• Demonstrable experience in project management of luxury hotel transactions (acquisitions, developments, or recapitalizations)
• Bachelor’s degree from a top-tier university; MBA/CFA/CAIA strongly preferred.

Key Skills & Attributes

• Mastery of Excel; ability to build institutional-quality hotel models from scratch.
• Exceptional PowerPoint skills and ability to distill complex analyses into clear, persuasive presentations.
• Deep understanding of hotel profit & loss dynamics, franchise/management agreements, brand standards, and PIP economics.
• Commercial intuition for luxury consumer behavior and what drives value in trophy assets.
• Strong presence and communication skills; comfortable presenting to CEOs, family offices, and investors.
• Fluency in English required; additional European or Asian languages highly advantageous.

If this sounds like you and you have a genuine passion for five-star hospitality and trophy real estate, we would love to hear from you.

JLL’s mission is to enable our teams to deliver future proof, consistent, scalable, customer centric services and experiences.

The BI Data Analyst is a key part of this mission and is accountable for the delivery and management of accounts data insights. TaDS BI team has been established to meet the overall account goals for data insights and align with client expectations by enabling data driven decisions.

The Senior BI & Automation Analyst is the owner of the APAC Smartsheet and Data Program processes. This role is designed for a business-savvy professional who bridges the gap between complex operations and data-driven storytelling. In addition to core BI functions, this role leads the AI-native transformation of the account, utilizing automation and advanced technical workflows to drive regional data governance and operational efficiency.

Key Responsibilities include:

Regional Program & Project Ownership

• Serve as the primary APAC lead for the Smartsheet environment and Data Program processes.

• Develop and implement data-related project management strategies to ensure consistent regional delivery.

AI-Native Automation & Tool Development

• Workflow Architecting: Design and deploy automated tools (using App Script, Gemini/AI, and APIs) to eliminate manual data handling between Google Ecosystems (Sheets, Slides, Drive).

• Process Engineering: Proactively identify manual bottlenecks and build "one-click" solutions to increase team productivity (e.g., automated slide generation from trackers).

• AI Integration: Act as the subject matter expert for integrating AI tools into daily operations to ensure the team stays "AI-native."

Data Governance & Regional Integration

• Data Governance: Lead the data quality uplift for the APACregion, ensuring integrated data entry and strict adherence to governance standards.

• Integrity Oversight: Ensure a "single source of truth" across diverse regional data sources (APIs, spreadsheets, forms) by enforcing rigorous validation logic.

Visualization & Business Intelligence

• Design and maintain sophisticated dashboards in Looker, translating regional business requirements into actionable visual insights

• Collaborate with service line owners to identify the "why" behind the data to support regional decision-making.

Tactical Operations & Support

• Buganizer Management: Act as the primary owner of the TaDS Buganizer component, serving as the single source for bug tracking and enhancement SLA information.

• Smartsheet Support: Provide expert-level architecture and troubleshooting for the account’s Smartsheet environment.

• Change Management: Drive user adoption of BI tools through training and the development of intuitive forms.

Team Collaboration:

• Work harmoniously with BI engineers and other team members to achieve optimal outcomes.

Qualifications:

• Technical: Expert Smartsheet architecture, Looker visualization, and proven ability to build automation tools (App Script/JavaScript/AI-prompt engineering).

• Business Context: Deep knowledge of site operations with the ability to "reverse engineer" desired business outcomes into technical workflows.

• Governance Mindset: Strong attention to detail regarding data quality and regional compliance.

• Communication: Ability to present technical automation benefits to non-technical leadership

Card payments represent a large part of the funds moved to Wise daily, and card fraud disputes are an inevitable part of that. Our Card Fraud team thus supports Wise’s mission in a very impactful area. We have an awesome operational team handling these Card Fraud disputes in four countries across the globe; a unified team that works very closely with our dedicated engineering and product teams.

As a Card Fraud Prevention Senior Analyst, you get to support your team’s operational success and bring your expertise to upscale the domain; driving detection and prevention focused initiatives with long-lasting impacts will be part of your daily work. 

Here’s how you’ll be contributing to Card Disputes team: 

Reducing Card Fraud loss (Spend product costs):

• Analysing Card Fraud dispute trends, independently querying databases and doing data deep dives
• Prioritising and delegating Card Fraud prevention workflows in line with our KPIs
• Card Fraud prevention rule creation: rule scope validation, rule creation, and monitoring post rule implementation
• Prioritising customer experience/impact from rule declines by writing rules with a high level of accuracy and quality that do not unnecessarily decline transactions causing a loss of revenue for Wise.
• Working closely with Product and Engineering teams to drive optimal customer experience from fraud declines and alerts
• Working closely with the Data science team on machine learning models
• Leading long term Card Fraud prevention projects contributing to the KRIs/KPIs/OKRs.
• Providing data and writing rules in relation to incidents, and managing incidents if needed.
• Effectively communicate and explain Card Fraud prevention strategies to Wisers who are not on the fraud prevention team

Card Fraud Prevention and Risk Management

• Protect our Wise cardholders from unauthorised card usage, scams, and payment instrument and account takeover fraud.
• Spend fraud rule creation and optimisation to mitigate the impact of card fraud on Wise cardholders suffering monetary loss, Spend fraud BPS (scheme compliance & fees), and unrecoverable fraud loss (product cost)
• Understand and implement machine learning scores within static fraud rules to improve rule precision and recall.
• Work with data science on the optimisation and periodical retraining of the internal card fraud machine learning model.
• Own longer term projects targeted at card fraud reduction.
• Engage Spend Product and Engineering teams to drive rule engine improvements, with the focus of optimising the card fraud customer journey from rule declines to rule alerts and dispute submission.
• Staying up to date with fraud trends highlighted by the card schemes, governmental organisations, and the media.

Team Direction and Analytics Management

• Prioritise and delegate work for a small team of analysts, effectively driving the team to focus on highest leverage activities. Plan, structure and coordinate analyst work effectively, responding appropriately to challenges as they arise.
• Ensure that card fraud prevention work is prioritised in line with our OKRs, KPIs, and overall strategy. 
• Deliver or materially contribute to the prevention of large scale card fraud waves or prevention projects, and is good at helping others overcome blockers
• Lead projects and develop up to 1-2 analysts by coaching and supporting analysts in a manner that is aligned with their development needs and with the aim of increasing their impact

KPI & performance measurement management

• Managing and ensuring KPI and performance metrics accessibility to Teams
• Ensuring any required data is available to the Card Fraud Ops team - either by providing the data in an accessible manner or by driving engineering changes where necessary.
• Strong collaboration with Leadership on KPI (maintenance & building)
• Identifying the problematic areas based on KPI performance
• Identifying product issues and improvement areas (cross team)

Incident Management

• Providing data and relevant insights to all stakeholders for the purposes of incident management
• Able to identify card fraud prevention gaps and come up with strategies to mitigate risk and resolve the incident
• Able to perform in an incident manager role if needed
• Escalating risks sitting outside of the Card Fraud domain (or appetite) to external stakeholders

Qualifications

About You: 

• Your verbal and written English skills are excellent. If you speak other languages then that’s a bonus! 
• You have strong attention to detail, punctuality, and are comfortable taking initiatives. 
• You are good with routine but can also adapt and keep up with fast changes.
• You are able to work independently but also know how important good team-work is.
• You can make decisions in critical situations and have the ability to multitask.
• You have a genuine enthusiasm for the FinCrime industry. 
• You have experience with SQL, or a similar coding language, and have experience with Fincrime prevention strategy creation and management.

Your Analytical and Strategic Abilities

• Able to competently think through analytical tasks and fully understand the impact of card fraud rules on the spend product and on our customers.
• Deliver quality analysis that addresses the business problem.
• Comfortable with complexity and aware of key factors underlying a decision.
• Able to propose ideas autonomously to deflect card fraud waves
• Able to code both independently and in collaboration with other analysts, and write legible code that is usable by others. 
• Able to test fraud rule conditions autonomously and troubleshoot code and risk engine related issues.
• Able to understand the interaction between metrics over multiple products/services across multiple teams and directs effort towards high leverage activities
• Comfortable learning new data analysis techniques and methods.

Intriguing questions to ask yourself

• What could I do to magnify the impact of the current detection strategies? How do I stop more fraud with a similar prevention strategy?
• What is lacking right now with our Tools that would increase the effectiveness of our prevention strategies without causing a similar increase in customer impact?
• Where we are today versus where we want/need to be in 6 months/12 months etc? (What Product/Scheme/Compliance changes will impact the Card Fraud Domain and potential impact on prevention strategies and how we stop Card Fraud?)

Responsibilities:

• Provide Level 2 application support for enterprise systems
• Monitor and ensure daily application health checks before business hours
• Analyse and resolve incidents, problems, and service requests
• Log and document support activities using JIRA or ticketing tools
• Communicate with end users via phone, email, and chat
• Collaborate with project, infrastructure, and production teams to resolve issues
• Track and report escalated incidents (weekly / ad-hoc reporting)
• Support and guide junior team members on operational best practices
• Ensure compliance with ITIL processes and support standards



Requirements:

• Bachelor's Degree in Computer Science or related discipline
• Minimum 6 years of experience in application support, production support, or development
• Strong analytical, troubleshooting, and problem-solving skills
• Good communication skills, with ability to translate technical issues to non-technical users
• Experience supporting applications within Corporate IT, IT Security, HR systems, or similar domains
• Familiar with application servers and production environments
• Understanding of deployment processes / CI-CD pipelines
• Working knowledge of database scripting (e.g., SQL)
• Experience with scripting or programming languages
• ITIL certification preferred
• Certification in Cybersecurity (Nice to have)

Work Schedule (Shift-Based)

• Asia Shift: 8:45 AM – 6:30 PM (SGT)
• EMEA Shift: 3:30 PM – 1:00 AM (SGT, next day)
• On-Call (Weekdays): 1:00 AM – 8:45 AM (rotation)
• On-Call (Weekends/Public Holidays): Rotation basis
• Weekend support: Rotation required

To apply, please visit www.gmprecruit.com and search for Job Reference: 8X3VRWW3

To learn more about this opportunity, please contact Yingying at yingying.lai@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by GMP Technologies (S) Pte Ltd and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at GMP Technologies (S) Pte Ltd's website and [https://www.e2i.com.sg/pdpa/].