• Collaborate as project team member on Software design matters.
• Capture and evaluate customer, internal requirements and vehicle specific interface requirements. Identify suitable concept in terms of functional, technological and effort.
• Adhere to Bosch Software Engineering Process as e.g.:-
  • Perform requirement reviews, design reviews and code reviews.
  • Perform unit testing and release of the software according to SW release process.
• Develop the SW design taking into consideration the dependencies to other module and integration into the overall system.
• SW programming using both standard and proprietary software tools and libraries.
• Create SW test specifications and protocols, if necessary develop test SW. Executes test plans to ensure new software meets specifications, functionalities and performance requirements.
• Analyze failure log, clarify system problems and resolve design issues.
• Develop and produce technical reports, design analysis and documentation in support of designs.
• Assist Manufacturing in troubleshooting manufacturing related problems.
• Provide post-production support.

Requirements

• Manage full spectrum of HR administrative duties

• Assist in recruitment process (job postings, screening candidates, interview coordination)

• Support onboarding and offboarding processes

• Assist with payroll coordination, attendance, and leave tracking

• Liaise with relevant government authorities when required

• Handle general office administration and support daily operations

Requirements

• Diploma/Degree in Human Resource, Business Administration, or related field

• 1–3 years of relevant experience (Fresh graduates are welcome to apply)

• Good communication and interpersonal skills

• Well-organized, responsible, and able to multitask

• Proficient in Microsoft Office

Why This Role is Great for You

• Gain hands-on HR experience (end-to-end exposure)

• Be part of a growing company with career progression

• Work in a dynamic and fast-paced environment

Responsibilities

· Provide service support for customers – to both external and internal

· Provide accurate information and timely generation of Service Reports

· Support our service team and ensure daily smooth operations

· Assist in procurement of inventory stock

· Pro-actively participate in improvement plans and ERP system

Requirements

· Minimum Diploma holder in any field, with at least 2 – 3 years of experience

· Meticulous & detailed-oriented

· Able to meet deadlines and multi-task

Job Objectives:
·      Drive standardization, best practice adoption, and consistency to implement a sustainable platform to rollout to regional countries

·      Take accountability to deliver the scope on-time, within budget with high quality. Exercise judgment, take initiative and make decisions.

·      Deliver solutions that meet and exceed the functional, non-functional/technical, infrastructure and security requirements

·      Lead and collaborate with cross-functional and technical teams including business analysts, technical teams, testing teams and other Host technical teams to design and deliver solutions

·     Mentor and train technical team members with the potential to grow into Technical Leads

·     Work effectively with the business users and with the internal IT and Security Teams to ensure efficiency of the solutions implemented to support the business.

Key Responsibilities:
• Work closely with the Business Analyst, infra, deployment and vendor teams.

• Use and manage vendor augmented resources and ensure work assignments for high utilization and effective, quality outcomes while avoiding re-work

• Drive technical innovation to enhance functional and technical capabilities of the platform

• Build frameworks for configuration instead of code for each component

• Communicate with technical and non-technical resources and work with limited direction while being highly productive

• Apply standards and industry frameworks while leverage existing technologies and tools in the Bank

• Implement solutions considering functionality, data, security, integration, infrastructure and performance.

• Produce detailed design /low level design documents that communicate the system design effectively

• Drive adherence to development, configuration management and deployment standards for solutions

• Analyse performance test, vulnerability assessments and any other test related issues that arise during projects

• Manage, address and resolve project-related technical issues in a timely fashion, ensuring necessary escalation and communication to stakeholders as necessary

• Select, train, develop and manage technical team members in a conducive team environment

• Lead multi-vendor teams to successfully deliver solutions

• Guide the project team in issue resolution to meet the requirements and timelines.

Key Requirements

Must have

• Degree with more than 10 years of current, hands on technical experience
• Solid understanding of:

o    AIX O/S and/or RedHat platform and scripting skills

o    Java and internet-related components  (i.e: JSON, XML)

o    iPlanet, WebSphere, WebLogic, Database, Sql

o    DevOps suite of products (i.e: Jenkins, GitHub, Sonar, Aldon, etc)

o    Connect Direct, SFTP, basic UNIX commands

o    Performance tuning, optimization and automation

o    Root cause analysis and production support

• Experience of complete software development lifecycles – waterfall and agile project experience
• Strong domain knowledge in Credit Origination business process and workflow
• Good understanding of banking and knowledge and application of banking technology and regulations/compliance
• Good understanding of data security, privacy, data protection, regulatory and compliance procedures
• Go-getter attitude with strong analytical and problem-solving skills
• Strong oral communication and writing skills
• Strong team building, interpersonal and leadership skills
• Passionate and results orientated

We are seeking a highly skilled and experienced Senior Implementation Specialist (Professional Services) to join our dynamic team in Singapore. In this key role, you will be responsible for the successful deployment, integration, and optimization of our cyber resiliency and data protection solutions for a diverse portfolio of enterprise clients. You will leverage your deep technical expertise and communication skills to ensure smooth implementations, maximize client satisfaction, and drive long-term value.

The ideal candidate has a strong background in cyber resiliency and data protection technologies, a passion for solving complex technical challenges, and a proven ability to thrive in a fast-paced, client-focused environment.

What you’ll do:

• Engage with a broad range of customers across Asia (ASEAN, GCR, Japan & Korea) to develop a comprehensive understanding of their cyber resiliency and data protection environments from a fresh, pragmatic perspective.

• Employ validated consultative methods to design, implement, and/or remediate solutions related to Modern Data Protection, Multi-Cloud capability, Archive & Compliance, Ransomware/Disaster Recovery, Cyber Resiliency, and Operational Improvement.

• Install and configure Commvault hardware and software according to design specifications to meet customers' technical and business requirements.

• Assess customer readiness to determine if all technical prerequisites have been met to proceed with project phases.

• Execute migration tasks to transition customers from their existing cyber resiliency and data protection solution to the new Commvault based solution.

• Install and configure cyber resiliency and data protection agents to protect customers' applications, databases, data, and hypervisors.

• Collaborate with customers and Commvault technical support and/or development teams to resolve technical issues that may impede project progress.

• Provide regular updates on project progress and obstacles to the Project Manager.

• Complete all necessary documentation associated with client projects in a timely manner, including User Acceptance Test (UAT) Plans and As-Built Documentation.

• Maintain current knowledge of the latest implementation methodologies to ensure optimal and effective project delivery.

• Assist and collaborate with Technical Architects from regional teams for our global customers.

• Ensure a high level of customer satisfaction throughout all client engagements.

Who you are:

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field

• 8+ years of experience in IT implementation, systems integration, or a related field, with a focus on cyber resiliency or data management.

• Demonstrable experience as Senior Implementation Specialist with enterprise customer exposure.

• Hands-on Commvault experience; Advanced Commvault Certification (Engineer, or Expert) is highly preferred.

• Good communication etiquette, including strong verbal, written, and active listening skills.

• Good​ presentation skills with the ability to articulate complex technical solutions to both technical and non-technical audiences.

• Customer-centric approach with strong customer service skills and a focus on building lasting relationships.

• Ability to take detailed notes, work independently, and communicate effectively as part of a remote team.

• Strong knowledge and experience with cloud environments, ideally with exposure to Cybersecurity, Networking, Storage, and Linux Operating Systems.

• Ability to multitask and effectively prioritize tasks in a high-volume, time-sensitive environment.

• Proficiency with backup and recovery of Microsoft 365 (Exchange Online, SharePoint Online, OneDrive for Business, Teams).

• Proficiency with backup and recovery of databases (Oracle, SAP/Oracle, Microsoft SQL Server, SAP HANA).

• Hands-on experience with object storage (AWS S3, NetApp Storage GRID), data archive and search, private cloud (VMware, Hyper-V), and public cloud (AWS, Azure).

• Proficiency with Linux scripting.

• Excellent diagnostic and troubleshooting skills.

• A passion for working in a highly technical team and a collaborative environment.

• Capable of quickly learning new technologies and applying that knowledge effectively.

• Flexibility to travel as needed (default remote, up to 30% travel on average depending on project).

• Proven track record of successfully delivering complex enterprise-level projects.

• Strong understanding of cyber resiliency, data management principles, technologies, and best practices.

• Experience with Commvault Software, Data Protection, Multi-Cloud Environments, Archive & Compliance, Ransomware/Disaster Recovery, Cloud Computing (AWS, Azure), Virtualization (VMware, Hyper-V), Storage Systems, Networking, Linux Scripting, Consultative Skills.

About KGiSL:

KG Information Systems Private Limited (KGiSL) is a leading Information Technology (IT) solutions and services provider catering to the global investment banks, insurance, healthcare, education and supply chain domains with offices in India, Singapore, Malaysia, Thailand, Indonesia, Australia and the US. KGiSL is revolutionizing the process of Digital Transformation through world-class infrastructure and streamlined processes that creates innovative solutions and services. With the existing expertise in software consulting and staffing services, we are looking out for professionals who are interested to be part of this exciting journey and be involved in business development and sales.

We are pleased to share an exciting Business Analyst opportunity with our prestigious client in Singapore.

ROLE OVERVIEW

We are seeking a highly experienced Senior RPA Developer with deep UiPath expertise and a strong background in Insurance and Reinsurance operations. This is a high-impact, senior individual contributor role within our Intelligent Automation Centre of Excellence (CoE), responsible for leading end-to-end automation delivery, mentoring junior developers, and partnering with business stakeholders to drive measurable operational efficiency.

The ideal candidate combines hands-on technical mastery of the UiPath platform with an understanding of complex insurance and reinsurance workflows, including policy processing, claims management, bordereaux reconciliation, and treaty accounting.

KEY RESPONSIBILITIES

• Design, develop, test, and deploy end-to-end RPA solutions using UiPath Studio, Orchestrator, and Action Center

• Lead automation of insurance and reinsurance workflows: policy lifecycle, claims processing, bordereaux reconciliation, cession accounting, and premium billing

• Conduct process discovery workshops and feasibility assessments; produce Process Definition Documents (PDDs) and Solution Design Documents (SDDs)

• Integrate RPA bots with core insurance platforms (e.g., Guidewire, Duck Creek, Majesco, or equivalent) and enterprise data systems via REST/SOAP APIs

• Define, enforce, and continuously improve RPA coding standards, governance frameworks, and deployment best practices

• Mentor and guide junior RPA developers; conduct structured code reviews and knowledge transfer sessions

• Collaborate with business analysts, process owners, and IT architects to identify, prioritise, and roadmap automation opportunities

• Monitor bot performance, SLAs, and exception handling via Orchestrator dashboards; perform root-cause analysis and remediation

• Support the integration of AI/ML capabilities including UiPath Document Understanding, AI Center, and process mining tools

• Maintain comprehensive technical documentation, change logs, and operational runbooks for all deployed automations

• Ensure compliance with MAS regulatory requirements, data protection standards, and internal audit controls

TECHNICAL REQUIREMENTS

• 5–10 years of hands-on RPA development experience, with a minimum of 4 years dedicated to UiPath

• Expert proficiency in UiPath Studio, REFramework, Orchestrator, UiPath Apps, and Action Center

• Strong programming skills in VB.NET, C#, or Python for custom activity and library development

• Proven experience integrating bots with REST/SOAP APIs, SAP, SQL/NoSQL databases, and mainframe systems

• Familiarity with UiPath Document Understanding, AI Center, Task Mining, and Process Mining (strongly preferred)

• Solid understanding of SDLC, Agile/Scrum methodology, and version control using Git

• Exposure to cloud platforms (AWS, Azure, or GCP) in an enterprise RPA deployment context

• Experience with CI/CD pipelines for RPA deployment automation is an advantage

DOMAIN KNOWLEDGE — INSURANCE & REINSURANCE

Candidates with direct industry experience in Insurance or Reinsurance are strongly preferred. Relevant knowledge includes:

• P&C or Life insurance operations: underwriting processes, policy lifecycle management, claims processing, and premium accounting

• Reinsurance concepts: facultative and treaty arrangements, bordereaux reporting, loss run analysis, and cession accounting

• Familiarity with the Lloyd’s of London market, ACORD standards, or Singapore MAS regulatory framework

• Experience automating finance and actuarial workflows including IFRS 17 reporting, risk aggregation, and regulatory submissions

• Knowledge of reinsurance platforms (e.g., RI3K, Sequel, Remetrica) or core insurance systems is a significant advantage

CERTIFICATIONS

The following UiPath certifications are required or strongly preferred:

Certification Status Issuing Body

UiPath Certified Professional

(UCP) — RPA Developer

Advanced Required UiPath

UiPath Automation Developer

(UAD) Required UiPath

UiPath AI Center / Document

Understanding Advantageous UiPath

PMP / Agile / ITIL Optional Various

LEADERSHIP & SOFT SKILLS

• Strong stakeholder communication skills; able to engage technical and non-technical audiences at all seniority levels

• Proven ability to lead workshops, conduct process assessments, and translate business requirements into automation solutions

• Analytical and structured problem-solving mindset with attention to edge cases and exception handling

• Self-directed and accountable; able to manage multiple deliverables and deadlines without close supervision

• Experience working in regulated financial services or insurance environments with an understanding of compliance and audit requirements

ELIGIBILITY & APPLICATION

Singapore Citizens and Permanent Residents are encouraged to apply. Employment Pass (EP) sponsorship will be considered for exceptionally qualified candidates. Candidates must be eligible to work in Singapore at the time of application.

To apply, please submit your updated CV along with a brief cover letter outlining your RPA experience, UiPath certification status, and any domain experience in insurance or reinsurance.

Key Roles & Responsibilities

• Own end-to-end supplier quality performance, including qualification, onboarding, monitoring, and continuous improvement across assigned commodity or suppliers.
• Act as the primary quality interface between suppliers and internal teams including Engineering, Procurement, Operations, and R&D.
• Define and deploy robust supplier quality strategies aligned with business goals, focusing on risk mitigation, cost of poor quality (COPQ) reduction, and supply continuity.
• Establish, track, and continuously improve supplier KPIs (e.g., defect rate, yield impact, responsiveness, audit scores), and drive accountability through regular business reviews (QBRs/MBRs).
• Lead supplier qualification activities, including technical capability assessment, process audits, and quality system evaluation
• Define and optimize incoming inspection strategies based on risk assessment and supplier performance.
• Drive continuous improvement in incoming quality control processes to reduce inspection cost while maintaining quality standards.
• Drive structured problem-solving with suppliers using methodologies such as 8D, DMAIC, and root cause analysis (RCA), ensuring effectiveness and prevention of recurrence.
• Manage Supplier Corrective Action Requests (SCAR), including issuance, follow-up, verification of root cause, and validation of corrective/preventive actions
• Conduct regular on-site and remote audits (process, system, layered process audits), identifying gaps and driving closure of findings.
• Evaluate and approve supplier change requests (process, material, location, sub-tier suppliers) and ensure proper change control, risk assessment, and validation prior to implementation.
• Partner with suppliers to improve process capability (Cp/Cpk), yield, and overall manufacturing robustness through data-driven improvement initiatives.
• Drive early detection and containment of quality issues through implementation of effective incoming quality controls, supplier self-inspection, and FMEA .
• Lead escalation management for critical supplier issues impacting production, ensuring rapid containment, cross-functional alignment, and executive-level communication when needed.
• Develop supplier capability through training, technical coaching, and joint improvement projects to elevate maturity in quality systems and manufacturing processes.
• Ensure compliance with regulatory, environmental, and customer-specific quality requirements across the supply base.
• Drive digitalization and automation of supplier quality processes, leveraging data analytics tools (e.g., Minitab, Spotfire, Power BI) to enhance visibility, predictive insights, and decision-making.
• Translate complex data into actionable insights for both internal stakeholders and suppliers
• Drive IMS activities within department

Contamination Control & Cleanliness Management

• Define and enforce contamination control requirements across the supply base, particularly for critical components 
• Assess and qualify supplier cleanroom environments, including classification, airflow design, gowning protocols, and material handling practices.
• Conduct contamination-focused audits at supplier sites, covering:
• Cleanroom discipline and behavior
• Equipment cleanliness and maintenance
• Packaging and transportation controls
• Drive implementation of contamination prevention controls such as:
• Poka-yoke for handling and storage
• Controlled packaging (vacuum, nitrogen, double-bagging)
• Cleaning and bake processes validation
• Drive supplier capability improvement in contamination control through training, benchmarking, and joint improvement programs.
• Establish data-driven monitoring using analytics tools (Minitab, Spotfire, Power BI) to identify trends in contamination-related defects and proactively mitigate risks.
• Ensure compliance with industry standards and internal specifications related to cleanliness and environmental control.

Get to Know the Team

The Mobility team is an established team responsible for the Transport module in the Grab app. We improve the core transport booking experience. We are made up of experienced and diversified engineers. If you are looking for an opportunity to make it seamless and effortless for millions of users, then you should join our team!

We are working on high throughput, real-time distributed systems that use algorithms and machine learning techniques to solve hundreds of millions of requests per day. Our mission is to offer the best products and experiences to our passengers to increase adoption, engagement and conversion of our services.

We are a distributed team with members spread across Singapore, China, Vietnam and Malaysia at the moment. Our mode of communication is English, both in spoken and written form. Our team has direct end-user contact, and influence on the bottom line for Grab. You will report to our Software Engineering Manager, and you will based onsite in our KL office.

Get to Know the Role

We are looking for a Senior Site Reliability Engineer to provide better stability and operational excellence for Mobility team in Grab. We believe you have professional sysops/infrastructure knowledge and the ability to build comprehensive systems, but if you believe you have what it takes then we'd love to hear from you either way. This role is required because stability and operational excellence is critical to our services. In return, you will produce impacts to Grab's core systems.

The Critical Tasks You Will Perform

• Provide automated solutions for manual tasks and challenges we're facing.
• Manage cloud infrastructure using Infrastructure as Code solution.
• Get involved in deep diagnosis of incidents, and engage with multiple accomplished engineering teams on resolutions.
• Supporting different teams to make long-term infrastructure decisions, provide suggestions for infrastructure optimizations.
• Drive operational excellence practice and help improve reliability, stability and scalability challenges with engineering teams.
• Lead junior engineers to complete projects and help them grow.
• Mentor other engineers, define our technical culture, and help build a fast-growing team.

HR Operations

Recruitment & Onboarding

•  Recruitment Support — Coordinate job postings, sourcing, interview scheduling, basic screening, and liaison with hiring managers and recruitment agencies to support timely hiring.

•  Onboarding & Offboarding — Manage end-to-end onboarding and off boarding, including contracts, orientation,document collection, system and asset coordination, exit clearance, final documentation, and employee record updates.

Employee Support & HR Governance

·        Employee Queries & HR Support — Serveas the first point of contact for staff on HR policies, payroll, leave,benefits, and general employment matters, providing timely and professional support.

·        Probation & Performance Administration — Coordinate probation confirmations, performance review timelines, appraisal documentation,and follow-up with supervisors on required submissions.

·        Policies & SOPs — Support the drafting, updating, and communication of HR policies, procedures, templates,and standard operating practices.

Training & Course Administration

Manage company-initiated and worker-requested training, course registration, certification tracking, and related documentation.

•      Receive course requests; identify suitable training centres; liaise with managers and supervisors on scheduling.

•      Prepare training agreements;

•      Purchase attendance notification (AN) for BCA Coretrade courses. Manage Coretrade/CET renewal requests initiated by workers, including personal login coordination

•      Book courses and confirm with training centres; arrange worker attendance.

•      Obtain course certificates/cards upon completion; update worker skills report; file copies in HR Training Record.

Office Administration & Procurement

•    OfficeOperations  —  Oversee day-to-day office operations: office facilities, supplies, utilities, courier, vendor coordination.

•    General Procurement  —  Source quotes and place orders for office supplies, pantry, stationery, and adhoc admin items; track spend against budget.

•     Compliance Admin  —  Coordinate insurance renewals, license renewals, and regulatory submissions (excluding accounting-led submissions).

•  ISO Surveillance & Audit Coordination — Coordinate annual ISO surveillance activities and audits, including scheduling, document preparation, follow-up on audit findings, and maintaining records to support ongoing compliance.

Employee Engagement

• TeamEngagement  —  Plan and execute team bonding activities and welfare initiatives; manage logistics, budget, and vendor coordination.

 Requirements

•     Minimum 3-4 years’ experience in a similar HR & administrative role, preferably in an SME setting.

•     Working knowledge of Singapore Employment Act, CPF Act, and MOM regulations including Work Permit / S Pass administration.

•     Hands-on experience with payroll software.

•     Proficientin Microsoft Excel and general office software.

•     Strong process discipline, attention to detail, and ability to work independently withminimal supervision.

•     Goodwritten and verbal communication in English.

•     Diploma or Degree in Human Resource Management, Business Administration, or relatedfield.

Partner with the Agency’s business teams to elicit citizen/business and Agency’s needs through human-centric and visual methods

• Apply Design Thinking / Service Design methodology and tools to identify current state gaps and challenges, and develop future state design and solutions

• Evaluate and recommend suitable technology while aligning with GovTech’s technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG Tech Stack)

• Identify and adopt the appropriate development and delivery approach (Outsourced, Co-Sourced or In-house development)

• Work with fellow Govtechies and Agency's teams to develop user stories, functional/technical specifications and acceptance criteria

• Ensure product readiness for smooth deployment, adoption and operations

• Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations Management)

• Assist the CIO to identify new opportunities and problems to solve for the Agency’s digital transformation

• Build deep knowledge of Agency’s business and operations and identify opportunities to support the transformation of Agency’s business / operation

• Identify potential project risks and its implication to the organisation and to recommend mitigating measures so as to manage the risks

• Effectively engage and manage the vendors to deliver ICT solutions and services

• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines

What we are looking for

• Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering or related disciplines

• At least 5 years relevant working experience in a similar capacity (advantageous to have had some Consulting, Software Development and Design experience)

• Strong portfolio that demonstrates proven, hands-on experience working in Agile approach on Product-centric teams

• Working knowledge of AI tools and concepts

• Strong analytical, conceptualisation, facilitation and problem-solving skills, in particular with application in Discovery sessions and prototyping.

• Good stakeholder engagement and communication skills with ability to influence and pitch ideas

• A driven and motivated personality with the ability to rapidly learn, apply and execute

• Experience in Project Management and Product Management is a plus

• Motivated by innovation to achieve business goals and customer satisfaction

• Excellent written, verbal communication, presentation and negotiation skills

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking for an experienced and detail-oriented HR Support Executive to handle end-to-end HR operations and compliance matters. The ideal candidate should have strong knowledge of MOM regulations, CPF/IRAS submissions, with hands-on experience in work pass management.

Key Responsibilities:

HR Operations & Compliance:

• Manage all MOM-related activities including EP, S Pass, and Work Permit applications, renewals, cancellations, and quota management.
• Ensure compliance with MOM employment mandates, including TAFEP and TADM guidelines.
• Maintain accurate employee records in accordance with Singapore employment laws.
• Liaise with MOM, CPF Board, IRAS, and other government agencies as required.
• Stay updated with HR regulations and ensure the organization remains compliant with statutory requirements.

Payroll & Vendor Management:

• Prepare and validate monthly payroll inputs and coordinate with external payroll vendors for accurate and timely salary processing.
• Handle statutory contributions such as CPF, SDL, SHG funds, and IRAS submissions (IR8A, AIS).
• Reconcile payroll discrepancies and ensure accuracy in employee data.
• Manage HR-related vendor relationships (e.g., recruitment agencies, manpower suppliers).

HR Administration & Reporting:

• Maintain and update employee HRIS records.
• Prepare HR reports and analytics as needed.
• Support internal and external HR audits.

Requirements:

• At least 1 – 2 years of hands-on HR experience, preferably in a generalist or HR operations role.
• MOM management (EP, S Pass, WP handling)
• CPF and IRAS submissions
• TAFEP and TADM policy knowledge
• Payroll input management and vendor coordination
• Employee onboarding and exit processes
• Strong understanding of Singapore employment laws and HR compliance.

Nice to Have:

• Exposure to regional HR practices or multinational setups.

This is an individual contribution role as a Plating Process Control Engineer in manufacturing engineering operations responsible for monitoring and controlling plating processes to ensure quality and yield targets while implementing process improvements and optimization initiatives. The role encompasses managing plating bath chemistry and refresh schedules, troubleshooting process deviations, conducting statistical analysis to support process changes, and ensuring compliance with contamination control procedures. The engineer is also expected to leverage data analytics and machine learning techniques to establish linkages between Key Process Input Variables (KPIVs) and Key Process Output Variables (KPOVs), enabling predictive process control and data-driven decision making. Key technical competencies include understanding electroplating principles and chemistry, knowledge of semiconductor manufacturing processes, experience with process control systems and data analysis, and familiarity with cleanroom operations and safety protocols. The engineer also participates in FMEA activities, risk assessments, and supports change control processes such as PCN and TECN to maintain operational excellence in plating operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Focal person for plating facilities related issues, ie plating DI water trend monitoring, LPC and  
• contamination 
• Focal person of plating chemical planning and inventory  
• Focal person for plating pretreatment, strip line, filter change and descaling.  
• Monitor and control plating processes to ensure quality and yield targets
• Implement process improvements and optimization initiatives
• Troubleshoot process deviations and implement corrective actions, which include thickness control, anodic protection
• Troubleshoot line to line variation and implement corrective actions
• Ensure compliance with contamination control procedures
• Participating in FMEA activities and risk assessments
• Monitor and improve plating OEE performance
• Implement process optimizations to reduce speed losses and improve efficiency
• Track and analyze OEE metrics to identify improvement opportunities
• Support implementation of process parameter revisions to enhance OEE
• Identify, define, and document KPIVs and KPOVs for plating processes and establish data-driven linkages between them
• Develop and maintain process monitoring dashboards using data analytics tools to visualize KPIV-KPOV relationships
• Apply machine learning models (e.g., regression, classification, anomaly detection) to predict process outcomes and enable proactive process control
• Collaborate with data engineers or IT teams to integrate manufacturing data from equipment and sensors into analytics platforms
• Utilize statistical process control (SPC) and advanced analytics to detect processes that drift and trigger timely corrective actions

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking for an experienced and detail-oriented HR Operations Executive to handle end-to-end HR operations and compliance matters. The ideal candidate should have strong knowledge of MOM regulations, CPF/IRAS submissions, with hands-on experience in work pass management.

Key Responsibilities:

HR Operations & Compliance:

• Manage all MOM-related activities including EP, S Pass, and Work Permit applications, renewals, cancellations, and quota management.
• Ensure compliance with MOM employment mandates, including TAFEP and TADM guidelines.
• Maintain accurate employee records in accordance with Singapore employment laws.
• Liaise with MOM, CPF Board, IRAS, and other government agencies as required.
• Stay updated with HR regulations and ensure the organization remains compliant with statutory requirements.

Payroll & Vendor Management:

• Prepare and validate monthly payroll inputs and coordinate with external payroll vendors for accurate and timely salary processing.
• Handle statutory contributions such as CPF, SDL, SHG funds, and IRAS submissions (IR8A, AIS).
• Reconcile payroll discrepancies and ensure accuracy in employee data.
• Manage HR-related vendor relationships (e.g., recruitment agencies, manpower suppliers).

HR Administration & Reporting:

• Maintain and update employee HRIS records.
• Prepare HR reports and analytics as needed.
• Support internal and external HR audits.

Requirements:

• At least 1 – 2 years of hands-on HR experience, preferably in a generalist or HR operations role.
• MOM management (EP, S Pass, WP handling)
• CPF and IRAS submissions
• TAFEP and TADM policy knowledge
• Payroll input management and vendor coordination
• Employee onboarding and exit processes
• Strong understanding of Singapore employment laws and HR compliance.

Nice to Have:

• Exposure to regional HR practices or multinational setups.

• To formulate maintenance plan for new equipment and machines based on inputs from station owners and suppliers.
• Perform troubleshooting based on troubleshooting guide from station owners and study on eliminating the problem from repeating.
• Liaise with station owners and machine suppliers on continuous improvement.
• To train, coach and develop technicians to handle test stations effectively in the area of troubleshooting and sustaining.
• To manage and ensure all manufacturing documents related to maintenance are being prepared and uploaded accordingly and promptly before release for manufacturing operations.
• To optimize and improve equipment reliability and design.
• To execute related activities to meet key performance indicators of department goals and drive for continuous improvement with realistic goal setting together with the team.
• To evaluate Test Technicians performance according to department and individual goals
• To summarize breakdown report and feedback to line support team for improvement (MTTR and MTBF).
• To execute any other related duties assigned by immediate superior from time to time.

Sales & Business Development

• Achieve agreed sales and contribution targets within the designated territory.
• Develop new business opportunities with support from Business Development Managers, Specification Team, and Technical Service Team.
• Prepare and implement regional sales plans in alignment with the HoD and relevant stakeholders.
• Manage and develop relationships with global and regional key accounts in collaboration with the Key Project Management team.
• Respond effectively to market conditions, competitor activities, and customer requirements.

Planning & Market Intelligence

• Provide sales forecasts, market insights, and inputs for annual budgeting and corporate reporting.
• Determine and implement regional sales objectives with the HoD.
• Communicate product forecasts, including MIN and MAX requirements, to ensure timely product availability.
• Support and execute market studies as required.

Customer & Account Management

• Build and maintain strong customer relationships across geographical boundaries.
• Ensure timely collection of overdue payments from customers.
• Record and update daily sales activities accurately in the company Salesforce system.
• Provide customer, product, and market information to support regional and corporate requirements.