About KGiSL:

KG Information Systems Private Limited (KGiSL) is a leading Information Technology (IT) solutions and services provider catering to the global investment banks, insurance, healthcare, education and supply chain domains with offices in India, Singapore, Malaysia, Thailand, Indonesia, Australia and the US. KGiSL is revolutionizing the process of Digital Transformation through world-class infrastructure and streamlined processes that creates innovative solutions and services. With the existing expertise in software consulting and staffing services, we are looking out for professionals who are interested to be part of this exciting journey and be involved in business development and sales.

We are pleased to share an exciting Business Analyst opportunity with our prestigious client in Singapore.

ROLE OVERVIEW

We are seeking a highly experienced Senior RPA Developer with deep UiPath expertise and a strong background in Insurance and Reinsurance operations. This is a high-impact, senior individual contributor role within our Intelligent Automation Centre of Excellence (CoE), responsible for leading end-to-end automation delivery, mentoring junior developers, and partnering with business stakeholders to drive measurable operational efficiency.

The ideal candidate combines hands-on technical mastery of the UiPath platform with an understanding of complex insurance and reinsurance workflows, including policy processing, claims management, bordereaux reconciliation, and treaty accounting.

KEY RESPONSIBILITIES

• Design, develop, test, and deploy end-to-end RPA solutions using UiPath Studio, Orchestrator, and Action Center

• Lead automation of insurance and reinsurance workflows: policy lifecycle, claims processing, bordereaux reconciliation, cession accounting, and premium billing

• Conduct process discovery workshops and feasibility assessments; produce Process Definition Documents (PDDs) and Solution Design Documents (SDDs)

• Integrate RPA bots with core insurance platforms (e.g., Guidewire, Duck Creek, Majesco, or equivalent) and enterprise data systems via REST/SOAP APIs

• Define, enforce, and continuously improve RPA coding standards, governance frameworks, and deployment best practices

• Mentor and guide junior RPA developers; conduct structured code reviews and knowledge transfer sessions

• Collaborate with business analysts, process owners, and IT architects to identify, prioritise, and roadmap automation opportunities

• Monitor bot performance, SLAs, and exception handling via Orchestrator dashboards; perform root-cause analysis and remediation

• Support the integration of AI/ML capabilities including UiPath Document Understanding, AI Center, and process mining tools

• Maintain comprehensive technical documentation, change logs, and operational runbooks for all deployed automations

• Ensure compliance with MAS regulatory requirements, data protection standards, and internal audit controls

TECHNICAL REQUIREMENTS

• 5–10 years of hands-on RPA development experience, with a minimum of 4 years dedicated to UiPath

• Expert proficiency in UiPath Studio, REFramework, Orchestrator, UiPath Apps, and Action Center

• Strong programming skills in VB.NET, C#, or Python for custom activity and library development

• Proven experience integrating bots with REST/SOAP APIs, SAP, SQL/NoSQL databases, and mainframe systems

• Familiarity with UiPath Document Understanding, AI Center, Task Mining, and Process Mining (strongly preferred)

• Solid understanding of SDLC, Agile/Scrum methodology, and version control using Git

• Exposure to cloud platforms (AWS, Azure, or GCP) in an enterprise RPA deployment context

• Experience with CI/CD pipelines for RPA deployment automation is an advantage

DOMAIN KNOWLEDGE — INSURANCE & REINSURANCE

Candidates with direct industry experience in Insurance or Reinsurance are strongly preferred. Relevant knowledge includes:

• P&C or Life insurance operations: underwriting processes, policy lifecycle management, claims processing, and premium accounting

• Reinsurance concepts: facultative and treaty arrangements, bordereaux reporting, loss run analysis, and cession accounting

• Familiarity with the Lloyd’s of London market, ACORD standards, or Singapore MAS regulatory framework

• Experience automating finance and actuarial workflows including IFRS 17 reporting, risk aggregation, and regulatory submissions

• Knowledge of reinsurance platforms (e.g., RI3K, Sequel, Remetrica) or core insurance systems is a significant advantage

CERTIFICATIONS

The following UiPath certifications are required or strongly preferred:

Certification Status Issuing Body

UiPath Certified Professional

(UCP) — RPA Developer

Advanced Required UiPath

UiPath Automation Developer

(UAD) Required UiPath

UiPath AI Center / Document

Understanding Advantageous UiPath

PMP / Agile / ITIL Optional Various

LEADERSHIP & SOFT SKILLS

• Strong stakeholder communication skills; able to engage technical and non-technical audiences at all seniority levels

• Proven ability to lead workshops, conduct process assessments, and translate business requirements into automation solutions

• Analytical and structured problem-solving mindset with attention to edge cases and exception handling

• Self-directed and accountable; able to manage multiple deliverables and deadlines without close supervision

• Experience working in regulated financial services or insurance environments with an understanding of compliance and audit requirements

ELIGIBILITY & APPLICATION

Singapore Citizens and Permanent Residents are encouraged to apply. Employment Pass (EP) sponsorship will be considered for exceptionally qualified candidates. Candidates must be eligible to work in Singapore at the time of application.

To apply, please submit your updated CV along with a brief cover letter outlining your RPA experience, UiPath certification status, and any domain experience in insurance or reinsurance.

HR Operations

Recruitment & Onboarding

•  Recruitment Support — Coordinate job postings, sourcing, interview scheduling, basic screening, and liaison with hiring managers and recruitment agencies to support timely hiring.

•  Onboarding & Offboarding — Manage end-to-end onboarding and off boarding, including contracts, orientation,document collection, system and asset coordination, exit clearance, final documentation, and employee record updates.

Employee Support & HR Governance

·        Employee Queries & HR Support — Serveas the first point of contact for staff on HR policies, payroll, leave,benefits, and general employment matters, providing timely and professional support.

·        Probation & Performance Administration — Coordinate probation confirmations, performance review timelines, appraisal documentation,and follow-up with supervisors on required submissions.

·        Policies & SOPs — Support the drafting, updating, and communication of HR policies, procedures, templates,and standard operating practices.

Training & Course Administration

Manage company-initiated and worker-requested training, course registration, certification tracking, and related documentation.

•      Receive course requests; identify suitable training centres; liaise with managers and supervisors on scheduling.

•      Prepare training agreements;

•      Purchase attendance notification (AN) for BCA Coretrade courses. Manage Coretrade/CET renewal requests initiated by workers, including personal login coordination

•      Book courses and confirm with training centres; arrange worker attendance.

•      Obtain course certificates/cards upon completion; update worker skills report; file copies in HR Training Record.

Office Administration & Procurement

•    OfficeOperations  —  Oversee day-to-day office operations: office facilities, supplies, utilities, courier, vendor coordination.

•    General Procurement  —  Source quotes and place orders for office supplies, pantry, stationery, and adhoc admin items; track spend against budget.

•     Compliance Admin  —  Coordinate insurance renewals, license renewals, and regulatory submissions (excluding accounting-led submissions).

•  ISO Surveillance & Audit Coordination — Coordinate annual ISO surveillance activities and audits, including scheduling, document preparation, follow-up on audit findings, and maintaining records to support ongoing compliance.

Employee Engagement

• TeamEngagement  —  Plan and execute team bonding activities and welfare initiatives; manage logistics, budget, and vendor coordination.

 Requirements

•     Minimum 3-4 years’ experience in a similar HR & administrative role, preferably in an SME setting.

•     Working knowledge of Singapore Employment Act, CPF Act, and MOM regulations including Work Permit / S Pass administration.

•     Hands-on experience with payroll software.

•     Proficientin Microsoft Excel and general office software.

•     Strong process discipline, attention to detail, and ability to work independently withminimal supervision.

•     Goodwritten and verbal communication in English.

•     Diploma or Degree in Human Resource Management, Business Administration, or relatedfield.

Partner with the Agency’s business teams to elicit citizen/business and Agency’s needs through human-centric and visual methods

• Apply Design Thinking / Service Design methodology and tools to identify current state gaps and challenges, and develop future state design and solutions

• Evaluate and recommend suitable technology while aligning with GovTech’s technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG Tech Stack)

• Identify and adopt the appropriate development and delivery approach (Outsourced, Co-Sourced or In-house development)

• Work with fellow Govtechies and Agency's teams to develop user stories, functional/technical specifications and acceptance criteria

• Ensure product readiness for smooth deployment, adoption and operations

• Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations Management)

• Assist the CIO to identify new opportunities and problems to solve for the Agency’s digital transformation

• Build deep knowledge of Agency’s business and operations and identify opportunities to support the transformation of Agency’s business / operation

• Identify potential project risks and its implication to the organisation and to recommend mitigating measures so as to manage the risks

• Effectively engage and manage the vendors to deliver ICT solutions and services

• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines

What we are looking for

• Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering or related disciplines

• At least 5 years relevant working experience in a similar capacity (advantageous to have had some Consulting, Software Development and Design experience)

• Strong portfolio that demonstrates proven, hands-on experience working in Agile approach on Product-centric teams

• Working knowledge of AI tools and concepts

• Strong analytical, conceptualisation, facilitation and problem-solving skills, in particular with application in Discovery sessions and prototyping.

• Good stakeholder engagement and communication skills with ability to influence and pitch ideas

• A driven and motivated personality with the ability to rapidly learn, apply and execute

• Experience in Project Management and Product Management is a plus

• Motivated by innovation to achieve business goals and customer satisfaction

• Excellent written, verbal communication, presentation and negotiation skills

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking for an experienced and detail-oriented HR Support Executive to handle end-to-end HR operations and compliance matters. The ideal candidate should have strong knowledge of MOM regulations, CPF/IRAS submissions, with hands-on experience in work pass management.

Key Responsibilities:

HR Operations & Compliance:

• Manage all MOM-related activities including EP, S Pass, and Work Permit applications, renewals, cancellations, and quota management.
• Ensure compliance with MOM employment mandates, including TAFEP and TADM guidelines.
• Maintain accurate employee records in accordance with Singapore employment laws.
• Liaise with MOM, CPF Board, IRAS, and other government agencies as required.
• Stay updated with HR regulations and ensure the organization remains compliant with statutory requirements.

Payroll & Vendor Management:

• Prepare and validate monthly payroll inputs and coordinate with external payroll vendors for accurate and timely salary processing.
• Handle statutory contributions such as CPF, SDL, SHG funds, and IRAS submissions (IR8A, AIS).
• Reconcile payroll discrepancies and ensure accuracy in employee data.
• Manage HR-related vendor relationships (e.g., recruitment agencies, manpower suppliers).

HR Administration & Reporting:

• Maintain and update employee HRIS records.
• Prepare HR reports and analytics as needed.
• Support internal and external HR audits.

Requirements:

• At least 1 – 2 years of hands-on HR experience, preferably in a generalist or HR operations role.
• MOM management (EP, S Pass, WP handling)
• CPF and IRAS submissions
• TAFEP and TADM policy knowledge
• Payroll input management and vendor coordination
• Employee onboarding and exit processes
• Strong understanding of Singapore employment laws and HR compliance.

Nice to Have:

• Exposure to regional HR practices or multinational setups.

This is an individual contribution role as a Plating Process Control Engineer in manufacturing engineering operations responsible for monitoring and controlling plating processes to ensure quality and yield targets while implementing process improvements and optimization initiatives. The role encompasses managing plating bath chemistry and refresh schedules, troubleshooting process deviations, conducting statistical analysis to support process changes, and ensuring compliance with contamination control procedures. The engineer is also expected to leverage data analytics and machine learning techniques to establish linkages between Key Process Input Variables (KPIVs) and Key Process Output Variables (KPOVs), enabling predictive process control and data-driven decision making. Key technical competencies include understanding electroplating principles and chemistry, knowledge of semiconductor manufacturing processes, experience with process control systems and data analysis, and familiarity with cleanroom operations and safety protocols. The engineer also participates in FMEA activities, risk assessments, and supports change control processes such as PCN and TECN to maintain operational excellence in plating operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Focal person for plating facilities related issues, ie plating DI water trend monitoring, LPC and  
• contamination 
• Focal person of plating chemical planning and inventory  
• Focal person for plating pretreatment, strip line, filter change and descaling.  
• Monitor and control plating processes to ensure quality and yield targets
• Implement process improvements and optimization initiatives
• Troubleshoot process deviations and implement corrective actions, which include thickness control, anodic protection
• Troubleshoot line to line variation and implement corrective actions
• Ensure compliance with contamination control procedures
• Participating in FMEA activities and risk assessments
• Monitor and improve plating OEE performance
• Implement process optimizations to reduce speed losses and improve efficiency
• Track and analyze OEE metrics to identify improvement opportunities
• Support implementation of process parameter revisions to enhance OEE
• Identify, define, and document KPIVs and KPOVs for plating processes and establish data-driven linkages between them
• Develop and maintain process monitoring dashboards using data analytics tools to visualize KPIV-KPOV relationships
• Apply machine learning models (e.g., regression, classification, anomaly detection) to predict process outcomes and enable proactive process control
• Collaborate with data engineers or IT teams to integrate manufacturing data from equipment and sensors into analytics platforms
• Utilize statistical process control (SPC) and advanced analytics to detect processes that drift and trigger timely corrective actions

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking for an experienced and detail-oriented HR Operations Executive to handle end-to-end HR operations and compliance matters. The ideal candidate should have strong knowledge of MOM regulations, CPF/IRAS submissions, with hands-on experience in work pass management.

Key Responsibilities:

HR Operations & Compliance:

• Manage all MOM-related activities including EP, S Pass, and Work Permit applications, renewals, cancellations, and quota management.
• Ensure compliance with MOM employment mandates, including TAFEP and TADM guidelines.
• Maintain accurate employee records in accordance with Singapore employment laws.
• Liaise with MOM, CPF Board, IRAS, and other government agencies as required.
• Stay updated with HR regulations and ensure the organization remains compliant with statutory requirements.

Payroll & Vendor Management:

• Prepare and validate monthly payroll inputs and coordinate with external payroll vendors for accurate and timely salary processing.
• Handle statutory contributions such as CPF, SDL, SHG funds, and IRAS submissions (IR8A, AIS).
• Reconcile payroll discrepancies and ensure accuracy in employee data.
• Manage HR-related vendor relationships (e.g., recruitment agencies, manpower suppliers).

HR Administration & Reporting:

• Maintain and update employee HRIS records.
• Prepare HR reports and analytics as needed.
• Support internal and external HR audits.

Requirements:

• At least 1 – 2 years of hands-on HR experience, preferably in a generalist or HR operations role.
• MOM management (EP, S Pass, WP handling)
• CPF and IRAS submissions
• TAFEP and TADM policy knowledge
• Payroll input management and vendor coordination
• Employee onboarding and exit processes
• Strong understanding of Singapore employment laws and HR compliance.

Nice to Have:

• Exposure to regional HR practices or multinational setups.

• To formulate maintenance plan for new equipment and machines based on inputs from station owners and suppliers.
• Perform troubleshooting based on troubleshooting guide from station owners and study on eliminating the problem from repeating.
• Liaise with station owners and machine suppliers on continuous improvement.
• To train, coach and develop technicians to handle test stations effectively in the area of troubleshooting and sustaining.
• To manage and ensure all manufacturing documents related to maintenance are being prepared and uploaded accordingly and promptly before release for manufacturing operations.
• To optimize and improve equipment reliability and design.
• To execute related activities to meet key performance indicators of department goals and drive for continuous improvement with realistic goal setting together with the team.
• To evaluate Test Technicians performance according to department and individual goals
• To summarize breakdown report and feedback to line support team for improvement (MTTR and MTBF).
• To execute any other related duties assigned by immediate superior from time to time.

Sales & Business Development

• Achieve agreed sales and contribution targets within the designated territory.
• Develop new business opportunities with support from Business Development Managers, Specification Team, and Technical Service Team.
• Prepare and implement regional sales plans in alignment with the HoD and relevant stakeholders.
• Manage and develop relationships with global and regional key accounts in collaboration with the Key Project Management team.
• Respond effectively to market conditions, competitor activities, and customer requirements.

Planning & Market Intelligence

• Provide sales forecasts, market insights, and inputs for annual budgeting and corporate reporting.
• Determine and implement regional sales objectives with the HoD.
• Communicate product forecasts, including MIN and MAX requirements, to ensure timely product availability.
• Support and execute market studies as required.

Customer & Account Management

• Build and maintain strong customer relationships across geographical boundaries.
• Ensure timely collection of overdue payments from customers.
• Record and update daily sales activities accurately in the company Salesforce system.
• Provide customer, product, and market information to support regional and corporate requirements.

Operational Core Responsibilities

1. Oversee and ensure effective execution of rooftop solar maintenance activities (planned and unplanned) in line with contractual scope of work, service level agreements (SLA), and compliance to SOPs.

2. Coordinate annual and monthly maintenance planning, aligning manpower, site access, and third-party support schedules.

3. Provide on-site technical leadership in fault diagnosis and troubleshooting. Guide resolution based on root cause rather than symptoms.

4. Coordinate with Customer Service and internal teams to ensure accurate and timely communication of maintenance outcomes for effective client reporting and service continuity.

5. Review and verify site reports, inspection checklists, photos, and test records submitted by Technicians and Engineers. Ensure proper documentation for internal reference and client reporting.

6. Prepare high-level technical reports for various needs including client requests, compliance, analysis, claims, etc.

7. Oversee inventory planning and availability of spare parts, tools, and equipment required for ongoing operations; ensure stock readiness to minimize service disruptions and support operational continuity.

8. Ensure proper tracking, escalation, and closure of service tickets within defined SLA timelines, including continuous review of open items and coordination with relevant parties to resolve delays.

9. Plan, lead, and supervise execution of special technical projects (e.g., solar PV dismantling and reinstallation, equipment upgrades, relocations) in coordination with clients, contractors, and internal teams, ensuring scope clarity, schedule adherence, and risk control.

10. Ensure compliance with Quality, Safety, Health, and Environmental (QSHE) standards in accordance with ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, and regulatory best practices.

Department Support Roles

1. Mentor and coach Engineer and Technician to improve technical competencies, task ownership, and work quality. Lead by example in field behaviour and problem-solving approach.

2. Assist in onboarding new field staff, delivering training on safety, standard tasks, and use of checklists or mobile apps. Support cross-division technical sharing if required.

3. Identify recurring issues or workflow inefficiencies. Recommend updates to checklists, SOPs, or job plans based on field feedback and lessons learned.

4. Provide technical input and documentation support for equipment failure investigations, including photo records, test results, and historical data.

5. Participate in high-priority maintenance or rectification works across other divisions/regions upon assignment by HOD.

6. Maintain professional relationships with clients, address operational concerns, and follow up on technical issues with support from the Customer Service and Commercial teams.

7. Act as the regional technical focal point for assigned accounts, building trust through consistent performance and communication.

8. Support technical risk reviews and provide site inputs during pre-project assessments or inter-departmental coordination meetings.

• Bachelor’s degree in Electrical Engineering or equivalent from a recognized institution.
• Possess 3 years of experience in project management, construction, or operations & maintenance of rooftop solar PV system.
• Possess valid CIDB Green Card and Working at Height certification.
• Advance understanding of rooftop solar PV systems, including design, components, troubleshooting, and compliance with performance and safety standards.
• Good understanding in Job Method Statement, HIRARC preparation for high risk working environment.
• Ability to prepare preventive and corrective maintenance schedules, oversee field service teams, and ensure timely, quality execution aligned with SLAs.
• Clear written and verbal communication skills to coordinate with internal stakeholders and document maintenance results through accurate technical reports.
• Strong interpersonal and communication skills for mentoring, client engagement, and inter-departmental collaboration.
• Proven capability to lead and guide technicians and assistant engineers in daily operations, training, and field discipline.
• Demonstrates high accountability, professionalism, and readiness to take initiative under limited supervision.
• Ability to evaluate issues on-site and make appropriate technical and operational decisions with sound judgment and proper escalation when required.
• Familiarity with ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, and adherence to regulatory and internal safety standards.
• Commitment to following SOPs, maintenance operating standards (MOS), and company procedures consistently.

This role is part of a Global Endpoint computing team, responsible for development, standardization, and management of the company’s global PC and mobile device infrastructure.

• Manage and maintain a global co-managed Intune and Configuration Manager environment with of over 25,000 endpoints
• Develop and perform software deployments and operating system configuration changes using various software development & automation techniques.
• Provide direct 3rd line end user support for escalated PC and mobile device issues and needs.
• Work with vendors as needed to resolve application or end user issues.
• Identify improvements in existing functionality and recommend enhancements.
• Manage and deliver project activities as part of the overall roadmap.
• Be able to investigate issues under tight time constraints and be able prioritize work accordingly.
• Be able to work with minimal supervision.
• Write and maintain appropriate documentation

Key Performance Measures

• The availability of the Microsoft Endpoint manager services to the business.
• Delivering project goals to the required standard and on time.
• Resolving personally assigned incident tickets promptly to the expected standard.

• Responsible in SMT paste printing and glue process to develop, optimize processes for new product introduction/ development and sustaining product engineering activities based on proper studies (e.g. Design of Experiment, risk assessment, equipment & process capability).
• Generate and maintain the standardized work documents.
• Ensure that the respective area workstation and system are well maintained in operation condition.
• Define equipment preventive maintenance plan in close collaboration with maintenance team. Provide training on machine maintenance, operation and processes when necessary.
• To assist in major machine breakdown troubleshooting.
• To participate in new product development discussion and contributes ideas and comments for PCB assembly and process technology.
• To participate, setup and review traceability for respective area and improve timely.
• To be the Data Owner of the processes under care and set-up of a proper Data Management for Data Visualization and Analytics.
• Responsible for process & yield improvement, cost reduction and cycle time reduction. Apply statistical method, systematically problem-solving tools (e.g. fault tree analysis, 3x5xwhy, DOE, 6- Sigma, Kepner Tregoe) or management tool (e.g. System CIP) to get desired results.
• To work closely with CoC (Centre of Competence) team to comply, standardize and improve processes via PFMEA and VVts/DMDs.
• Conduct equipment capability studies and evaluate processes. If needed, prepare ROI analysis and arrange supporting purchases.
• To achieve the department goal through continuous process improvement activities.
• Provide support in process and line audits, technical advice request from project team.
• Product engineer for the model assigned
• Any other assigned by immediate supervisor from time to time.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for product development and high volume SSD manufacturing is desired.
• Perform manufacturing yield evaluation and data analysis for yield improvement.
• Responsible for prepare, validate and release test package to Agile system.
• Responsible for Failure Analysis of products to meet yield goals and quality targets.
• Interfaces with core team (FW/HW) as well as internal team to solve problems.
• Ability to work with various departments to facilitate the orderly execution of a proposed project plan.
• Participate & contribute in tester/infrastructure and process improvements.
• Ability to read the electrical schematic diagram is an advantage.
• Work closely with departments within the company to ensure product able to meet the delivery timeline.
• Ability to work independently with minimum supervision. 
• Ability to provide guidance to teammate.

About You

You will own and enhance SEEK’s back-office and identity platforms, with a primary focus on Microsoft 365 and related services, ensuring they are secure, highly available and aligned to our cloud-first strategy.

Based in Kuala Lumpur with 2–3 days a week working from home, you will act as the senior technical escalation point, driving infrastructure projects across data centre, AWS and Azure environments, while mentoring teammates and influencing how we deliver enterprise services at scale.

What You Will Do

• Implement, configure, support and tune high-availability back-office systems in a secure environment.
• Manage and support identity and collaboration platforms including Microsoft 365, Azure AD, Active Directory, Okta and related services.
• Configure and support infrastructure services such as AD, DHCP, DNS and mail systems across multiple regions.
• Drive and deliver key infrastructure projects and technical initiatives across datacentre, AWS and Azure platforms within agreed timeframes.
• Leverage IaaS, SaaS, PaaS and Infrastructure as Code to automate and improve capacity, availability, performance and configuration management.
• Identify risks to service and availability, design mitigations and ensure SLAs are consistently met for IT systems and services.
• Mentor and train team members, provide technical guidance, and act as the go-to escalation point for complex system issues, including occasional on-call support. 

The role of tribology engineer is to set up or develop component media mechanical interface test to simulate hard disk drive reliability performance. It is crucial to assist media R&D team to develop reliable tribology design

• Conduct advanced tribological testing and analysis using state-of-the-art equipment and methodologies
• Design and implement experimental procedures to evaluate friction, wear, and lubrication in complex mechanical systems
• Analyze test data using statistical software and develop comprehensive technical reports
• Collaborate with cross-functional teams to integrate tribological insights into product development and optimization
• Present findings and recommendations to diverse audiences, including management and global teams  
• Contribute to the development of new testing methods and equipment to enhance tribological analysis capabilities
• Taking charge of tribology testers maintenance, spare parts inventory management and hardware upgrading activities