Total 23 job vacancies by Tescom (singapore) Software Systems Testing Pte Ltd.

Role Overview

The Maintenance Manager (MM) is fully accountable for Day-2 operations, system stability, and service quality of Singapore Government IT projects. This role requires strong ownership of the system in production, excellence in incident handling and reporting, and close collaboration with project (Day-1) teams to ensure smooth transitions, aligned expectations, and operational readiness. The MM is expected to act as the single point of ownership for maintenance, represent the maintenance team to external customers, and drive continuous improvement of operational processes.

Key Responsibilities

1. End-to-End Maintenance Ownership

• Take full ownership of system maintenance, stability, and operational performance.
• Ensure the system is production-ready at all times, including post-release support and steady-state operations.
• Proactively identify operational risks and drive mitigation plans.
• Serve as the primary authority for Day-2 matters, decisions, and escalation.

2. Incident & Problem Management

• Lead and manage major incidents (Sev 1 / Sev 2) from detection to closure.
• Ensure timely escalation, coordination, and resolution across infra, system, and application teams.
• Produce clear, structured incident reports, including:
• Incident timeline
• Impact assessment
• Root cause analysis (RCA)
• Corrective and preventive actions
• Present incident findings confidently to external customers and stakeholders.
• Track recurring issues and drive problem management initiatives.

3. Stakeholder Communication & Reporting

• Represent the maintenance team in operational meetings, reviews, and briefings with external customers.
• Prepare and present maintenance slides, operational dashboards, and incident summaries.
• Communicate system health, risks, and recovery plans clearly to both technical and non-technical audiences.
• Build trust with stakeholders through transparency, accountability, and delivery.

4. Day-1/ Day-2 Alignment & Transition
Work closely with Day-1 project teams to:

• Align expectations on operational readiness and support scope
  Review release schedules, cutover plans, and post-go-live support Ensure proper handover of documentation, SOPs, and system knowledge

• Validate that new releases are supportable, operable, and maintainable before acceptance into Day-2.
• Raise gaps early and enforce operational acceptance criteria.

5. Operations Governance & Process Excellence

• Define, maintain, and enforce maintenance SOPs, escalation paths, and support workflows.
• Ensure disciplined execution of incident, problem, and change management processes.
• Drive continuous improvement of operational processes and service quality.
• Support audits, reviews, and governance checks as required by government projects.

6. Team Leadership & Coordination

• Lead and coordinate in-house Day-2 Infra, System, and Application teams.
• Ensure clear roles, responsibilities, and accountability across support functions.
• Manage duty rosters, standby arrangements, and operational coverage.
• Coach team members on incident handling, reporting quality, and operational discipline.

Required Qualifications

• Singapore Citizen (mandatory).
• Bachelor’s Degree in IT, Computer Science, Engineering, or equivalent.
• Minimum 8 years of IT experience, with at least 3–5 years in a Maintenance Manager / Operations Lead / Production Support Lead role.

Mandatory Experience & Skills

• Strong hands-on experience in IT Maintenance / Day-2 Operations.
• Demonstrated ownership of end-to-end incident management, including major incidents.
• Proven ability to write high-quality incident reports suitable for external customers.
• Experience preparing and presenting maintenance and incident slides to external stakeholders.
• Strong experience working with project (Day-1) teams on release planning, handover, and support readiness.
• Solid understanding of ITIL-based service management practices.
• Ability to operate effectively in 24/7 operational environments.

Preferred / Advantageous Experience

• Experience supporting Singapore Government IT systems.
• Familiarity with environments involving:
• Application platforms (Java, Node.js, microservices)
• Integration platforms (Kafka, MQ, REST/SOAP)
• Containerized platforms (Docker, Kubernetes)
• Experience in audit-heavy, security-sensitive, or high-availability systems.
• ITIL Foundation or higher certification.

We are looking for a highly driven and self-motivated with strong background in system engineering, with a proven track record of managing and optimizing complex IT systems.

Key Responsibilities:

• Design, implement, and maintain software systems.
• Troubleshoot and resolve software issues.
• Build/Manage CICD pipeline for:
• Code Quality Scan
• SAST
• Build & Containerize (React, NodeJS and Spring Boot applications)
• Dependency Scan
• Dependency Scan (Container)
• Automated Testing
• Generate Deployment files
• Deploy and manage containers using Docker, Podman and Kubernetes.
• Collaborate with cross-functional teams to ensure seamless integration of new technologies.
• Monitor software performance to ensure high availability and reliability.
• Develop and maintain documentation for software configurations and procedures.
• Provide Day 1 and Day 2 support for software deployments and operations.

Qualifications:

• Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in software system engineering.
• Proficiency in software development, system administration, and cloud technologies.
• Strong problem-solving skills and attention to detail.

Key Skills:

• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Knowledge of scripting languages (e.g., Python, Bash, PowerShell).
• Familiarity with DevOps practices and tools (e.g., Jenkins, Docker, Kubernetes, GitLab, Podman).
• Understanding of cybersecurity principles and best practices.
• Ability to manage and configure databases (e.g., SQL, NoSQL).
• Experience with monitoring tools (e.g., eG Enterprise, Nagios, Zabbix, Prometheus).

Min. Educational Qualification (& discipline):

• Diploma or equivalent certification in Software Engineering / Software Development / Computing

Experience

• At least two years of professional experience in C++ development, familiar with the STL and proficient in multi-threaded programming.

Windows Programming

• Familiarity with common Windows programming frameworks, understanding of Windows messaging mechanisms, and knowledge of the MVC structure in Windows applications.

Database Knowledge:

• Familiarity with SQL databases, with experience using ADO and ODBC for database programming.

Configuration Files:

• Familiarity with XML and common configuration files.

Networking:

• Basic understanding of network programming.

GUI Programming:

• Preferably, knowledge of the MFC framework or other Windows GUI programming experience.

Key Responsibilities:

• Lead the Day 2 infrastructure team to ensure continuous, stable, and secure operations of all servers, network devices, storage, and on-premise systems.
• Plan, implement, and monitor IT infrastructure changes, upgrades, and capacity expansions to meet project requirements.
• Develop and maintain infrastructure architecture documentation, diagrams, and SOPs for deployment, maintenance, and incident response.
• Collaborate closely with System Engineers and Software Engineers to support middleware, application deployment, and integration interfaces.
• Manage incident resolution for infrastructure-related issues, including escalation to vendors or higher-tier support when necessary.
• Ensure compliance with government IT security policies, InfoSec guidelines, and operational standards.
• Plan and coordinate infrastructure maintenance schedules, patching, and system backups with minimal disruption to services.
• Provide weekly reports on infrastructure status, incidents, resource usage, and recommendations for improvement.
• Mentor and guide infrastructure team members to enhance skills, productivity, and knowledge sharing.
• Participate in business continuity and disaster recovery planning and execution.
• Qualifications and Requirements:
• Minimum 7–10 years of relevant IT infrastructure experience, preferably in government or regulated environments.
• Strong expertise in servers, network, storage, virtualization, cloud (AWS/Azure), and container orchestration (Docker/Kubernetes).
• Experience with monitoring tools (e.g., Grafana, Nagios), automation (Ansible, Terraform), and ITIL processes.
• Proven ability to lead a team, manage resources, and ensure 24/7 operational support.
• Excellent communication skills, capable of presenting technical updates to both technical and non-technical stakeholders.
• Strong analytical and problem-solving skills, with a proactive approach to risk mitigation.
• Familiarity with security operations, InfoSec standards, and government compliance requirements.

Preferred Skills:

• Experience in middleware platforms (WebSphere, Tomcat, or similar) and application deployment pipelines.
• Knowledge of containerized infrastructure and CI/CD integration.
• Experience in coordinating with multiple vendors and service providers.

Experience in install and configure the following COTS:

• Confluent Kafka
• Solace MQTT
• Nginx
• Apache HTTPD
• MongoDB
• MSSQL
• IBM MQ

What You’ll Do:

• Develop and maintain high-quality, scalable web applications using modern technologies.
• Work closely with cross-functional teams to design, develop, and deploy new features.
• Contribute to FE&BE development with a focus on clean, efficient, and maintainable code.
• Collaborate with team members to solve complex problems and deliver solutions that meet user and business needs.
• Stay up to date with the latest technologies and best practices to continuously improve our codebase and workflow.

For experienced candidates:

• Provide technical leadership and mentorship, guiding them in best practices, design patterns, and problem-solving.
• Take ownership of critical components, driving technical initiatives from inception to completion.
• Conduct thorough code reviews, ensuring high-quality, clean, and maintainable code across the team.

Who we are looking for:

• Diploma, bachelor's degree or equivalent in Computer Engineering/Science or relevant engineering majors.
• Minimum of 3 years of professional experience in software development.

·        Proficiency in framework and programminglanguage – React/Next.js, Node.js (TypeScript), Go,Python or .NET C#. Willing to pick up the others quickly.

• Experience working with both relational (PostgreSQL) and non-relational databases (MongoDB).
• Knowledge in Queuing Systems (Kafka, RabbitMQ, NATS)
• Experience with agile software development methodologies and tools
• Cyber security experience will be an added advantage.

Key Responsibilities

1. Business Analysis & Requirements Leadership (Primary – 80%)

Requirements Elicitation & Management

• Lead requirement gathering sessions with business users, government officers, and vendors.
• Translate business needs into clear functional and non-functional requirements.
• Produce high-quality artifacts (BRD, FRD, user stories, process flows, data mappings, interface specs).
• Ensure requirements traceability from business needs to implementation and testing.
• Manage requirement changes within governance and change control processes.

Stakeholder Management

• Engage senior and demanding stakeholders confidently and professionally.
• Facilitate requirement workshops and resolve conflicting priorities.
• Act as the bridge between business users, technical teams, system integrators, and project management.
• Ensure business alignment before development starts to reduce rework and ambiguity.

Solution & Delivery Alignment

• Work closely with architects, developers, and integration teams to validate feasibility.
• Review design proposals to ensure alignment with approved requirements.
• Support SIT/UAT planning, test case validation, and defect triaging.
• Ensure operational readiness and cutover documentation are aligned with business expectations.

Governance & Documentation

• Ensure compliance with Singapore Government SDLC, audit, and reporting standards.
• Maintain structured documentation repository and requirement baselines.
• Support audit queries, project reporting, and governance checkpoints.

2. Scrum Master & Agile Facilitation (Secondary – 20%)

Agile Execution

• Facilitate key Scrum ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives).
• Ensure backlog readiness and clarity before sprint commitment.
• Promote estimation discipline and sprint predictability.

Impediment & Delivery Support

• Identify delivery blockers and work with stakeholders to resolve them.
• Monitor sprint progress and highlight risks early.
• Support integration milestones, SIT/UAT readiness, and release planning.

Continuous Improvement

• Identify inefficiencies in delivery and recommend practical improvements.
• Promote accountability and structured Agile practices aligned with governance requirements.

Mandatory Experience & Skills

Core Requirements (Strict)

• Singapore Citizen
• Minimum 5–8 years of overall IT delivery experience
• Minimum 3+ years of Business Analyst experience in large-scale IT systems
• Minimum 2 years exposure to Agile / Scrum environments
• Strong understanding of both Agile and traditional SDLC (Waterfall / Hybrid)
• Proven experience handling complex system integrations and multi-vendor environments
• Demonstrated ability to operate under tight timelines and delivery pressure
• Strong analytical, documentation, and stakeholder engagement skills

Must-Have Experience

• Experience in Singapore Government / Public Sector IT projects
• Experience in mission-critical or 24/7 systems
• Experience working with system integrators and multiple vendors
• Hands-on experience with Agile tools (Jira, Confluence, Azure DevOps, or equivalent)
• Experience supporting SIT/UAT and production rollout activities

Work Environment & Expectations

• Able to manage demanding stakeholders and strong personalities professionally
• Comfortable operating within structured governance and audit-heavy environments
• Willing to work overtime (including after-hours or weekends) when project demands require
• Able to adapt quickly to scope changes and shifting priorities
• Resilient, structured, and delivery-focused mindset

Certifications (Strong Advantage)

• CBAP, CCBA, or equivalent Business Analysis certifications
• Certified ScrumMaster (CSM) or PSM
• SAFe or Agile-related certifications are advantageous

Key Responsibilities

• Define and implement comprehensive test strategies, test plans, and testing processes & frameworks aligned with corporate guidelines and project objectives
• Establish and continuously improve testing processes, standards, and best practices
• Lead end-to-end test management across SIT, UAT, and other test levels/phases
• Drive test automation initiatives, including rollout and adoption of automation tools and frameworks
• Manage and mentor test teams, both onshore and offshore, providing leadership, supervision, and performance guidance
• Collaborate closely with business stakeholders, project managers, and technical teams to ensure alignment and delivery quality
• Ensure effective defect management, risk identification, and mitigation strategies
• Provide status reporting, metrics, and quality insights to senior management and stakeholders
• Oversee the implementation and optimization of test management tools and platforms

Requirements

• Diploma or Bachelor computer science or IT-related degree
• Minimum 12 years of experience in software testing
• Proven experience in test strategy, planning, and framework design
• Strong stakeholder management and communication skills across business and technical teams
• Demonstrated team leadership and supervisory experience
• Hands-on experience in test automation and/or test management tools implementation
• Strong understanding of SDLC, STLC, Waterfall and Agile methodologies
• Experience in banking or financial services domain is highly preferred
• Software testing certification such as ISTQB Certified Tester Foundation Level
• Strong advantage if candidate has experience with corporate banking systems
• such as:

• Oracle FlexCube (Core Banking)
• CGI T360 (Trade Finance)
• FIS ACBS (Lending Systems)

Job Description & Requirements

Join as one of the first Singapore hires for an AI company expanding into APAC. Shape operations, culture, and technical strategy from day one while building C-suite relationships and driving strategic AI transformation.

Key Responsibilities

• Own end-to-end enterprise sales cycle: prospect, qualify, develop, and close new business across APAC
• Build and maintain C-suite relationships (CIO, CTO, CDO, Chief AI Officer) and act as trusted advisor to senior decision-makers
• Create and execute territory plans focused on new logo acquisition, market penetration, and strategic account growth
• Develop compelling business cases translating Jeen.ai’s AI capabilities into tangible business outcomes
• Partner with Solution Engineering and Product teams to co-create tailored solutions, proposals, and demos
• Lead contract negotiations, pricing discussions, and commercial structuring
• Act as brand ambassador: speak at events, host executive roundtables, and publish thought leadership
• Contribute to GTM strategy evolution and provide field feedback to inform product roadmap
• Stay ahead of market trends, competitor offerings, and industry innovations

Requirements

• 5+ years enterprise B2B software/SaaS/AI sales experience with strong hunting and closing track record
• Proven success selling complex solutions to C-level decision-makers during long, consultative sales cycles
• Experience across APAC markets (Singapore + at least 1–2 other regions) with familiarity in local business cultures and regulatory landscapes
• Industry expertise in Financial Services, Healthcare, or Pharma
• Ability to articulate technical value in business terms and align solutions to strategic goals
• Track record of exceeding revenue and pipeline targets in high-growth or early-stage environments
• Exceptional communication, negotiation, and presentation skills with strong executive presence
• Entrepreneurial mindset — self-starter who thrives in ambiguity and embraces accountability
• Willingness to travel across APAC

Preferred Qualifications

• Experience building early-stage GTM strategies, opening new markets, or scaling commercial teams

RESPONSIBILITY

o Design, build, and deploy applications using low code/no code platforms particularly OutSystems;

o Work closely with business analysts and stakeholders to understand business requirements and translate them into technical specifications;

o Develop automated workflows, forms, and integrations to streamline business processes and improve operational efficiency;

o Conduct thorough testing of applications to ensure they meet functional and non-functional requirements;

o Maintain comprehensive documentation for developed applications, including user guides, technical specifications, and support materials;

o Collaborate with cross-functional teams, including IT, business units, and external vendors, to deliver high-quality applications that meet business needs.

EXPERIENCE & SKILLS REQUIRED

o Degree or Diploma in Computer Science, Computer or Electronics Engineering, Information Technology or related disciplines.

o 4+ years of experience in application development, with a focus on low code/no code platforms

o Familiar with Software development lifecycle

o Experience working in agile teams – TDD, Pair programming, Scrum, Continuous Integration

o Proven experience in developing and deploying applications with minimal coding;

o Knowledge of web technologies (HTML, CSS, JavaScript) and database systems (SQL, NoSQL);

o Familiarity with APIs and integrations with other enterprise systems;

o Ability to work independently and as part of a team;

o Attention to detail and commitment to delivering high-quality solutions;

o Strong analytical and problem-solving skills along with excellent communication and interpersonal skills.

Desirable Skill(s)

o Familiarity with DevOps practices, including CI / CD pipelines;

o Relevant certifications in low code / no code platforms.

o Exposure to mobile application development will be an added advantage.

o Hands-on configuration experience in administration setup and managing Low-code product and features, including but not limited to rules engine, workflow, processes logics, data validations screen flows and page layouts with Outsystems.

Tescom is a software testing and quality assurance technology consulting firm offering a range of professional services. We are looking for a target-driven Sales Executive to focus on our growth in the private sector.

KEY RESPONSIBILITIES:

• Support in the execution of the company’s sales strategy.
• Identify, qualify and close sales opportunities, with a focus on the private sector.
• Identify opportunities from various tender and RFP-related portals.
• Attend tender briefings.
• Respond to tenders and RFPs by building estimations, calculating budgets, and writing proposals, statements of work, contracts, and quotations.
• Conduct sales pitches to potential clients.
• Surpass sales targets in the acquisition of new clients and overall sales growth.
• Establish and expand business relationships.
• Maintain a sales database.
• Maintain a Sales Dashboard.

REQUIREMENTS:

• Diploma or Bachelor’s degree in a Business, Marketing or Technology field.
• At least 2 years’ experience working in a sales B2B role in a technology, or consulting firm.
• Able to demonstrate achievements in meeting and surpassing sales targets.
• Very good English verbal and written communication skills.
• Pleasant personality, good team player and positive attitude.
• Good networking and business development skills.

Think you have what it takes? Apply now! An exciting new career awaits you!

Responsibilities

•  Review project documentation, customer demands, and product objectives to understand the software application under test.
•  Develop comprehensive test plans that can validate both functional and non-functional requirements of the application prior to its release to end-users.
•  Execute test cases, recording any issues or defects encountered during testing.
•  Collaborate with developers, project managers, and other stakeholders to identify and resolve issues.
•  Communicate testing results and issues clearly and effectively to all stakeholders.
•  Stay up to date with emerging trends and technologies in software testing and quality assurance.
•  Participate in the development and implementation of testing frameworks, methodologies, and tools.
•  Provide feedback on product design and functionality to improve the overall user experience.
• Work with Test Manager to support UAT session
• Perform Manual edge testing

Requirements

• Minimum 2-3 years of experience in software quality assurance.
• Strong understanding of QA methodologies and experience with software development lifecycle.
• Proficient in programming for white-box testing, and familiar with grey-box and black-box testing.
• Good understanding of coding and programming standards for JavaScript and Python.
• Proficient in written and spoken English.
• Excellent communication and teamwork skills.
• Strong organizational and methodical skills, with the ability to handle multitasking.
• Capable of executing both manual and automated test suites throughout the project cycle.
• Ability to identify and report discrepancies discovered during testing, and to compose test reports.
• Proficient in setting up and configuring testing environments and data.
• Willingness to contribute to team improvement initiatives and projects, including testing tools, process improvements, and test automation.
• Proficient in implementing and maintaining test scripts, shell scripts, and testing tools for automation purposes and test coverage improvements.
• Detail-oriented with an eye for details.

    JD:

1. Drive successful delivery of the following key outcomes through comprehensive research and impact analysis, defining and tracking of success metrics, as well as continuously improve on existing solutions.
2. Review, interpret and formulate data standards, data access and protection policies, data sharing frameworks, processes and guidelines contextualised to Customer business needs
3. Define the required tools and levers and work with relevant stakeholders to implement these in support of effective data governance and compliance within Customer initiatives. This may include, but not limited to, AI Governance, Data Classification, Data Lifecycle Management, Third-Party Management, Privacy and Consent Management, and Data Sharing Governance, etc.
4. Lead and provide advice to internal stakeholders on the application of prevailing data protection laws and policies to various programmes and data sharing initiatives
5. Develop materials, plan and conduct engagements to drive awareness of Customer staff on the latest data management policies and best practices
6. Act as the main liaison for related Data Management and Data Policy queries and submission requests from other Government Agencies

Requirements:

1. Bachelor’s Degree in Computer Science, Engineering, Business Analytics, Business Management, Law, Information Management or related discipline
2. 7 or more years of relevant experience in one or more of the following areas

3. leading and/or delivering data governance/ data protection/ data management related work

   Formulation of data policies, standards, frameworks, processes, and guidelines information/record management including information lifecycle management, data modelling, and master data management conducting data risk assessments

We are looking for a highly driven and self-motivated with strong background in system engineering, with a proven track record of managing and optimizing complex IT systems.

Key Responsibilities:

• Design, implement, and maintain software systems.
• Troubleshoot and resolve software issues.
• Build/Manage CICD pipeline for:
• Code Quality Scan
• SAST
• Build & Containerize (React, NodeJS and Spring Boot applications)
• Dependency Scan
• Dependency Scan (Container)
• Automated Testing
• Generate Deployment files
• Deploy and manage containers using Docker, Podman and Kubernetes.
• Collaborate with cross-functional teams to ensure seamless integration of new technologies.
• Monitor software performance to ensure high availability and reliability.
• Develop and maintain documentation for software configurations and procedures.
• Provide Day 1 and Day 2 support for software deployments and operations.

Qualifications:

• Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in software system engineering.
• Proficiency in software development, system administration, and cloud technologies.
• Strong problem-solving skills and attention to detail.

Key Skills:

• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Knowledge of scripting languages (e.g., Python, Bash, PowerShell).
• Familiarity with DevOps practices and tools (e.g., Jenkins, Docker, Kubernetes, GitLab, Podman).
• Understanding of cybersecurity principles and best practices.
• Ability to manage and configure databases (e.g., SQL, NoSQL).
• Experience with monitoring tools (e.g., eG Enterprise, Nagios, Zabbix, Prometheus).

Role Overview

The Maintenance Manager (MM) is fully accountable for Day-2 operations, system stability, and service quality of Singapore Government IT projects. This role requires strong ownership of the system in production, excellence in incident handling and reporting, and close collaboration with project (Day-1) teams to ensure smooth transitions, aligned expectations, and operational readiness. The MM is expected to act as the single point of ownership for maintenance, represent the maintenance team to external customers, and drive continuous improvement of operational processes.

Key Responsibilities

1. End-to-End Maintenance Ownership

• Take full ownership of system maintenance, stability, and operational performance.
• Ensure the system is production-ready at all times, including post-release support and steady-state operations.
• Proactively identify operational risks and drive mitigation plans.
• Serve as the primary authority for Day-2 matters, decisions, and escalation.

2. Incident & Problem Management

• Lead and manage major incidents (Sev 1 / Sev 2) from detection to closure.
• Ensure timely escalation, coordination, and resolution across infra, system, and application teams.
• Produce clear, structured incident reports, including:
• Incident timeline
• Impact assessment
• Root cause analysis (RCA)
• Corrective and preventive actions
• Present incident findings confidently to external customers and stakeholders.
• Track recurring issues and drive problem management initiatives.

3. Stakeholder Communication & Reporting

• Represent the maintenance team in operational meetings, reviews, and briefings with external customers.
• Prepare and present maintenance slides, operational dashboards, and incident summaries.
• Communicate system health, risks, and recovery plans clearly to both technical and non-technical audiences.
• Build trust with stakeholders through transparency, accountability, and delivery.

4. Day-1/ Day-2 Alignment & Transition
Work closely with Day-1 project teams to:

• Align expectations on operational readiness and support scope
  Review release schedules, cutover plans, and post-go-live support Ensure proper handover of documentation, SOPs, and system knowledge

• Validate that new releases are supportable, operable, and maintainable before acceptance into Day-2.
• Raise gaps early and enforce operational acceptance criteria.

5. Operations Governance & Process Excellence

• Define, maintain, and enforce maintenance SOPs, escalation paths, and support workflows.
• Ensure disciplined execution of incident, problem, and change management processes.
• Drive continuous improvement of operational processes and service quality.
• Support audits, reviews, and governance checks as required by government projects.

6. Team Leadership & Coordination

• Lead and coordinate in-house Day-2 Infra, System, and Application teams.
• Ensure clear roles, responsibilities, and accountability across support functions.
• Manage duty rosters, standby arrangements, and operational coverage.
• Coach team members on incident handling, reporting quality, and operational discipline.

Required Qualifications

• Singapore Citizen (mandatory).
• Bachelor’s Degree in IT, Computer Science, Engineering, or equivalent.
• Minimum 8 years of IT experience, with at least 3–5 years in a Maintenance Manager / Operations Lead / Production Support Lead role.

Mandatory Experience & Skills

• Strong hands-on experience in IT Maintenance / Day-2 Operations.
• Demonstrated ownership of end-to-end incident management, including major incidents.
• Proven ability to write high-quality incident reports suitable for external customers.
• Experience preparing and presenting maintenance and incident slides to external stakeholders.
• Strong experience working with project (Day-1) teams on release planning, handover, and support readiness.
• Solid understanding of ITIL-based service management practices.
• Ability to operate effectively in 24/7 operational environments.

Preferred / Advantageous Experience

• Experience supporting Singapore Government IT systems.
• Familiarity with environments involving:
• Application platforms (Java, Node.js, microservices)
• Integration platforms (Kafka, MQ, REST/SOAP)
• Containerized platforms (Docker, Kubernetes)
• Experience in audit-heavy, security-sensitive, or high-availability systems.
• ITIL Foundation or higher certification.

Min. Educational Qualification (& discipline):

• Diploma or equivalent certification in Software Engineering / Software Development / Computing

Experience

• At least two years of professional experience in C++ development, familiar with the STL and proficient in multi-threaded programming.

Windows Programming

• Familiarity with common Windows programming frameworks, understanding of Windows messaging mechanisms, and knowledge of the MVC structure in Windows applications.

Database Knowledge:

• Familiarity with SQL databases, with experience using ADO and ODBC for database programming.

Configuration Files:

• Familiarity with XML and common configuration files.

Networking:

• Basic understanding of network programming.

GUI Programming:

• Preferably, knowledge of the MFC framework or other Windows GUI programming experience.