Total 2,771 help desk specialist job vacancies in The Philippines

Company Description Otium Asia Pte Ltd is a Singapore-based recruitment agency specializing in candidate placements for Private Banks, Family Offices, External Asset Management Companies, Non-Bank FIs. Our client for this role is a reputable Family Office headquartered in Singapore and Hong Kong.

Role Description The Junior Product Risk &Operational Specialist is a full-time, on-site role based in Singapore. The hiring company is seeking for a detail-oriented and analytical Junior Product and Operational Risk Specialist to support their risk management framework. This role will involve identifying, assessing, and mitigating product and operational risks across the organization. The successful candidate will work closely with cross-functional teams to ensure regulatory compliance, develop risk controls, and support continuous improvement.

Qualifications

• Bachelor's degree in Finance, Risk Management, Business, or a related field.
• 1-3 years of experience in trade/middle office support, risk management or a related field.
• Basic understanding of risk management methodologies.
• Experience in financial services, banking, fintech, or related industries.
• Familiarity with risk management frameworks such as GDPR, COSO, Basel, or ISO 31000.

Key Responsibilities

• Assist in the identification, assessment and monitoring of product & operational risks.
• Support the development and implementation of risk control measures to mitigate identified risks.
• Conduct risk assessments on new and existing products, services and processes.
• Assist in maintaining risk registers and documentation for compliance and reporting purposes.
• Monitor and analyze key risk indicators (KRIs) to ensure timely identification of potential risks.
• Collaborate with internal stakeholders to ensure adherence to risk management policies and procedures.
• Assist in preparing risk reports and presentations for senior management.
• Participate in risk awareness training and initiatives across the organization.
• Contribute to the continuous improvement of risk management frameworks and methodologies.
• Assist in overhauling product due diligence process and product risk rating mechanism.
• Assist in revamping sales suitability assessment framework.
• Assist in-redesigning customer-rick roting questionnaire-and-mechanism
• Support the cash transaction monitor process.
• Conduct daily post trade check processes for all accounts.
• Coordinate bi-annual portfolio review processes for all Relationship Managers and CIO/CEO.
• Coordinate with all offices to update their BCP documents and to conduct call tree exercise and drill.

Skills and Competencies

• Strong analytical and problem-solving skills with keen attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and risk management tools is a plus.
• Ability to multitask and prioritize tasks in a fast-paced environment. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and risk assessment tools.

MerchantSpring is a SaaS analytics and reporting company that helps agencies, investors, brands, and vendors manage and scale their performance across a wide range of e-commerce and marketplace channels. We provide a single source of truth for marketplace reporting and help our clients drive growth through data, automation, insights, and expert client support.

As a Technical Support Specialist, you will serve as the bridge between Client Success and Engineering, owning the investigation and management of complex technical issues, data discrepancies, integrations, and platform-related concerns.

You will work closely with frontline Client Success Agents, Relationship Managers, Product, and Engineering teams to ensure issues are accurately diagnosed, properly documented, and efficiently resolved. This role is well suited to someone who enjoys diving deep into platform behavior, connecting technical details to business outcomes, and serving as a trusted point of escalation for advanced support needs.

This role is not a software engineering position but requires strong technical troubleshooting, analytical thinking, and problem-solving capabilities. Your success will be measured by your ability to improve escalation quality, reduce investigation times, increase first-time resolution accuracy, and improve the overall technical support experience for clients.

Responsibilities

Technical Investigations

• Investigate complex platform issues and client-reported discrepancies.
• Perform root-cause analysis across marketplace, platform, and data-related issues.
• Validate bugs before escalation and reproduce reported issues where possible.
• Identify recurring technical problems and patterns.

Escalation Management

• Act as the primary escalation point for advanced support issues.
• Improve the quality and completeness of Jira tickets submitted to Engineering.
• Ensure escalations include clear evidence, reproduction steps, and business impact.
• Track escalated issues through resolution.
• Communicate findings to clients and internal teams.

Technical Enablement

• Provide technical guidance to frontline Client Success Agents and improve internal technical knowledge in the team.
• Develop troubleshooting frameworks and investigation guides.
• Help reduce unnecessary engineering escalations

Cross-Functional Collaboration

• Work closely with Product and Engineering teams.
• Participate in bug triage and technical review discussions where required.
• Provide visibility into recurring technical pain points affecting clients.
• Assist with testing and validation of bug fixes when required.

Process Improvement

• Identify opportunities to improve technical support workflows.
• Contribute to internal technical documentation.
• Assist in creating proactive monitoring and investigation processes.
• Recommend improvements to support tooling and escalation frameworks.

Key Success Metrics

• Investigation Quality: 95%+ escalation acceptance rate by Engineering
• Team Enablement: Measurable reduction in frontline support time spent on technical investigations; creation and maintenance of technical troubleshooting resources.
• Client Experience: Improved technical support CSAT, reduced time-to-resolution for technical issues, improved communication quality throughout investigations

Qualifications

• 3+ years of experience in SaaS technical support, technical customer success, implementation support, or a similar technical client-facing role.
• Hands-on experience troubleshooting integrations, APIs, data issues, or other technical platform problems.
• Comfortable working with Intercom or similar ticketing systems.
• Ability to clearly communicate technical concepts to non-technical audiences.
• Strong written documentation skills for technical support work and great attention to detail.
• Experience within eCommerce, marketplaces, digital commerce, retail media, or SaaS environments
• Standard business hours aligned closely to Melbourne time zones with flexibility to support global client investigations where required.
• Participation in cross-functional meetings with Client Success, Product and Engineering teams.

Preferred Qualifications

• Working knowledge with Jira, SQL, API troubleshooting, data analytics or BI platforms.
• Experience with Amazon Seller Central, Vendor Central, Walmart, Shopify, or similar e-commerce platforms.
• Exposure to software development lifecycles.

Why Join MerchantSpring

•  Play a critical role in helping clients trust and succeed with the MerchantSpring platform.
• Support an international client base as a key contributor in our growing Client Success team.
• Develop your customer success, troubleshooting, platform expertise, and SaaS support skills while building a best-in-class client experience.
• Solve complex problems, influence product improvements, and help build a scalable technical support function.
• Be the voice clients trust. Your work directly shapes how brands, agencies, and sellers succeed on the marketplaces that power their business.
• Fully remote role with standard working hours aligned to your timezone, and flexibility to support global client needs where required.
• Receive regular training, knowledge-sharing, and be part of a team culture that values continuous improvement.

Get to Know the Team

The Business Intelligence & Operations Solution (BIOS) team supports Malaysian Operations across two functions: the Business Intelligence arm delivers dashboards and analytics to surface insights that guide operational decisions, while the Operations Solution arm builds automation solutions and streamlines processes to drive efficiency.

Together, we equip the operations team with the tools and data they need to move faster and work smarter.

Get to Know the Role

You will report to the Team Lead of the Business Intelligence & Operations Solution team. This team builds the automation solutions that Malaysian Operations relies on to run efficiently. The solutions involve streamlining workflows and ensuring data flows seamlessly into the tools you build.

This role is based onsite at our Petaling Jaya office.

You will own end-to-end solution delivery: from scoping problems with stakeholders to seeing your solutions adopted in the field. You'll deepen your expertise across solution architecture, data engineering, and the application of AI tools to real operational challenges.

If you enjoy turning messy operational problems into clean, scalable solutions, this role is for you.

The Critical Tasks You Will Perform

• Analyze existing operational processes to identify inefficiencies and areas for improvement.
• Design, develop, and implement solutions to optimize workflows and enhance operational efficiency.
• Utilize Python to automate repetitive tasks and processes, ensuring solutions are robust, scalable, and maintainable.
• Use SQL to extract data from databases as required for processing and operational needs, ensuring data integrity and consistency.
• Document all operational processes, including design, development, and implementation phases.
• Create comprehensive user guides and technical documentation to support the deployment and maintenance of solutions.
• Work closely with stakeholders within MY Operations to understand their needs and develop tailored solutions.
• Provide ongoing support and troubleshooting for existing solutions.

Position Summary
The Technical Program Specialist is responsible for overall management of customers’ technical projects and related matters.
Candidates with wafer bumping, WLCSP, or fanout packaging experience are encouraged to apply for this position.

Responsibilities

• Works with account management and customer service teams in all technical aspects of the customers’ engagements
• Provides technical support to sales team to gain market share and improve customer’s profitability status.
• Communicates new customer technology requirements to the internal teams. Communicates and manage all customer process and package roadmap strategies.
• Coordinates factory/customer technical projects and act as the point of contact for new quality/reliability programs.
• Implements change notices and resolves technical issues.
• Prepares and participates in audits and factory visits with customers.
• Other ad-hoc activities assigned by the management.

Requirements

• At least a Bachelor’s Degree in any engineering discipline.
• At least 2 - 3 years of relevant working experience in the assembly process of the back end of semiconductor production.
• Possess good knowledge and hands-on experience in assembly processes especially in wafer-level packaging like wafer bumping, eWLB or other wafer-level Fanout Packaging.
• Knowledge on DOE, reliability requirements, material selection, FMEA, Failure Analysis and other quality and statistical tools.
• Self-driven and has excellent problem resolution and organizational skills for daily customer support and managing on-going and future programs.
• Has initiative and demonstrate excellent follow-up on active programs with multiple customers.
• Able to communicate and present effectively in small and large groups.
• Able to work independently and as a team player with customers and cross-functional teams within the organization.
• Familiarity with SAP or other ERP systems is an added advantage.
• Able and willing to travel as needed.

Our client is a leading Multinational tech company specializing in travel, short and long term homestay experiences.

Job Responsibilities

• Conduct investigations of suspicious claims and activities on the platform.
• Managing cases, determining validity and resolutions based on internal policies.
• Handling the designated inboxes through inbound and outbound tickets/emails, outbound calls and case work.
• Contacting providers and users to obtain additional documentation and verify information.
• Liaising with other departments to confirm fraudulent account activities. Working closely with stakeholders to align on case strategy.
• Compiling incident reports at the direction of leadership.
• Providing upward feedback, regarding the status of claims, communicating regularly with supervisors and managers.
• Escalating identified fraud rings and risk issues as they arise.
• Promoting awareness of fraud prevention across the Claims team and organization.

Job Requirements:

• Bachelor’s degree or equivalent with 2-3 years of experience in assessing complex claims and dispute resolution, Insurance claims) conflict resolution, fraud or risk investigations, and/or crisis management.
• 2+ years of experience in customer service.
• Additional fraud insurance investigation or program management experience are a plus.
• Experience handling complex insurance claims, especially in the field of first party property or liability claims is a plus
• Be an advocate of high-quality standards, innovation, resolution conflict and customer experience excellence.
• Excellent time management, negotiation, conflict resolution skills and confidence in making decisions.
• Ability to work on your own initiative on multiple tasks.
• Critical thinking and problem-solving skills.
• Experience working with internal stakeholders and/or third-party providers to resolve complex disputes in a detailed, effective and timely manner.
• Language proficiency in English and a second regional language is a plus.
• Excellent interpersonal and communication skills, both written (email) and spoken (phone), to help our community in a tactful and diplomatic manner.

If you are keen on this exciting opportunity, kindly ‘Apply Now’.

*Referrals are greatly appreciated*

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Ramitha Ravindran

EA Licence No: 11C5502

EA Registration No. R1765539

Key Responsibilities

1. Office Administration & Operations

• Oversee daily office operations, ensuring a clean, organized, productive workspace.
• Manage front office functions including reception, meeting rooms, mail/courier handling, and company visitors
• Maintain office supplies, equipment, pantry inventory, stationery, and procurement of administrative needs.
• Handle company documents, filing systems, and internal administrative workflows.
• Other administrative & operations tasks as assigned

2. Workplace Culture & Employee Experience

• Champion workplace culture initiatives and employee engagement activities (e.g., onboarding experience, team-building events, festive celebrations, corporate announcements).
• Maintain a welcoming, inclusive, and professional office environment aligned with Goertek’s culture and values.
• Coordinate employee welfare programs (snacks/pantry management, monthly birthday sessions, wellness programs).

3. Facilities & Space Management

• Oversee the maintenance, safety, and efficiency of the office premises.
• Liaise with building management on repairs, access cards, safety inspections, and security matters.
• Support workspace planning, seat layouts, office expansion/relocation, and renovation projects.
• Conduct periodic facilities checks to ensure compliance with safety, cleanliness, and operational standards.
• Maintain and manage office assets and inventory tracking.

4. Vendor & Contract Management

• Manage a wide portfolio of office, facilities, and operational vendors (cleaning, pantry, IT support, renovation, equipment, courier, travel agencies, security, maintenance).
• Own the end-to-end vendor lifecycle: sourcing, negotiation, onboarding, performance review, renewal, and termination.
• Ensure service level agreements (SLAs) are met, costs are optimized, and quality of service is consistently high.
• Drive cost-efficiency initiatives through vendor comparison and budget management.
• Maintain updated vendor contracts and ensure adherence to procurement and compliance policies.

Key Requirements

Qualifications & Experience

• Diploma or Degree in Business Administration, Office Management, or related fields.
• 3–5 years of office management / facilities / admin experience, ideally in technology or manufacturing
• Proven strong vendor management experience with ability to negotiate effectively and manage performance.
• Experience in managing office expansions or workplace setups is a strong plus.
  

Skills & Competencies

• Strong organizational, administrative, and problem-solving skills.
• Excellent communication skills with proficiency in mandarin to communicate with mandarin speaking stakeholders
• High level of professionalism, confidentiality, and interpersonal skills.
• Ability to multitask and operate in a fast-paced, growing environment.
• Proficient in MS Office, Excel, and office administrative systems.
• Strong ownership, reliability, and independence in handling office operations.

We are seeking experienced Senior Psychologists who view assessment as both a clinical science and a professional craft. We are lookingfor clinicians who are passionate about delivering gold-standard diagnostic evaluations while enjoying the autonomy, support, and remuneration that reflecttheir expertise.

Premium Clinical Infrastructure

You will have access to a comprehensive suite of gold-standard assessment tools and professionally designed consultation spaces located in theheart of Orchard Road.  

Full access to our comprehensive library ofgold-standard tools (WISC-V, ADOS-2, ADI-R, WIAT-III, etc.) Additional cognitive, behavioural, and developmental assessment tools

Scope of Practice

You will conduct comprehensive diagnostic and psychoeducational evaluations for:

• Autism Spectrum Disorder (ASD)
• Attention Deficit Hyperactivity Disorder (ADHD)
• Specific Learning Disorders (Dyslexia, Dyscalculia, etc.)
• Complex differential diagnoses
• Emotional and behavioural profiling

Who We Are Looking for

• You are an experienced clinician ( Locum/ Full time or Part time) with a strong foundation in neurodevelopmental assessment and a commitment to high-quality, evidence-based practice.

• Master’s or Doctoral qualification in Clinical or Educational Psychology from an accredited institution
• Registered with the Singapore Psychological Society (SPS) or an equivalent recognised professional body
• Demonstrated expertise in neurodevelopmental diagnostics and comprehensive report writing
• Strong interpersonal and communication skills with the ability to engage children and families from diverse cultural and socioeconomic backgrounds
• A collaborative and professional approach within multidisciplinary settings

Interestedparties, please send your RESUME with photograph, current & expected salaryto agnes_ho@therapy.com.sg .  We regret only shortlisted applicants will be notified.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Stripe is looking for a leader for our Product Support team. This manager will lead a high-performing team motivated by improving the lives of Stripe's user base. They will cultivate the happiness of their team while guiding them through feedback, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. The Product Support team is also responsible for managing large operational projects that impact key user metrics.

You'll be part coach, part diplomat, part entrepreneur — 100% committed to building and sustaining trust with users and your team.

What you'll do

Responsibilities

• Guide the organization to design and deliver incredible user support.

• Ensure team members are happy, effective, and growing in their careers and new work experiences.

• Set clear goals and directions, and provide regular feedback on team members' performance.

• Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports.

• Transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment.

• Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 3+ years of direct people management experience.

• Experience leading operational teams such as product support teams (preferably in high-growth technology companies).

• Excellent written and verbal communication skills.

• A strong operational background and a track record of making data-driven decisions. 

• Skill and credibility doing the core work of a user-facing team with a high bar for quality and a willingness to lead by example.

• An ability to execute on and deliver complex operational projects involving multiple stakeholders.

Preferred qualifications

• Prior experience with SQL, Tableau, and APIs.

• Comfort with some technical troubleshooting.

• Familiarity with the fintech industry and products.

• Passion for learning new functions and features of technical products.

• Experience leveraging root-cause analyses to make data-driven decisions.

Job Description

• Pull orders and prepare for outgoing jobs e.g. loading the materials onto the lorry.
• Pick up materials as needed and organize the materials/products in the lorry.
• Load all tools and installation equipment onto the lorry for deployment and use at the site.
• Safely transport heavy products such as kitchen tops, counter tops, etc from the production floor to lorry and to installation site.
• Lay down protective barriers and prepare job sites for error-free installation.
• Perform installation of Granite, Marble, Quartz, Sintered Surface kitchen countertops, sinks, backsplashes, feature walls, etc.
• Ensure quality and precise installations using skilled craftsman methods/techniques to ensure near perfect installation of our products.
• Ensure all measurement and installation tasks are completed on time.
• Provide courteous customer service to our customers.
• Maintain a safe, organised and clean work environment at job sites.
• Process appropriate paperwork regarding the materials/job orders.
• Maintain the cleanliness and neatness of the lorry.
• Support other teams when required.
• Perform other duties as assigned.

Job Requirements

• Possess at least a Singapore Class 3 driving license.
• Candidate should preferably possess at least a Primary/O-Level certificate.
• Physically strong and able to deal with heavy weights e.g. 20kg and above.
• Prior experience with stone fabrication and/or installation will be an advantage.
• Understand simple English.
• Strong attention to details, precise, meticulous and good organisation skills.
• Able to work independently under minimum supervision.
• Must be able to work and communicate well with customers.
• Comfortable with using digital devices such as tablets for checking and updating schedules.
• Have positive attitude and willing to learn.
• Take pride in what you do and show integrity as a Lian Hin employee.

WHAT WE OFFER

• Career Development
• Located in Singapore
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

ABOUT DEMATIC

Dematic is at the forefront of integrated logistics and material handling industry. We design, build and deliver innovative cutting-edge automation solutions that power the supply chains of some of the most innovative companies worldwide.

Headquartered in Atlanta, Dematic is a member of KION Group, one of the world’s leading suppliers of industrial trucks and supply chain solutions. We are a global leader with 11,000 employees worldwide and a growing presence in Asia, Middle East and Africa. We offer a collaborative and supportive work environment where you can learn from industry experts within a close-knit team.

WHY JOIN US?

Advance your career in a field that shapes the future of warehouse automation.

Join our Procurement team as a Shipping Specialist — a key role coordinating inbound, outbound, offshore and local shipments to ensure timely, cost-effective deliveries aligned with project schedules.

You will oversee shipment planning, documentation and tracking, collaborate with internal teams and logistics partners. You proactively resolve capacity constraints, lead‑time challenges and turn shipping insights into clearer demand forecasts, accurate planning and reliable supply continuity.

Join our dynamic team today to create a real impact in the Material Handling/Automation Industry!

What you will do:

• Handling daily shipping operations, including inbound/outbound/offshore shipments and local deliveries
• Setting up project shipping and delivery plans by liaising with project managers, purchasing team with understanding of project schedules
• Arranging shipping/deliveries to meet project schedules
• Arranging freight bidding to ensure competitiveness by working with purchasing team
• Working with suppliers to ensure goods are ready for pick-up as scheduled and getting the necessary information for bookings with forwarders
• Tracking all the shipments, deliveries, and updating shipping schedules in system
• Preparing the necessary shipping documents to ensure timely customs clearance Ensure correct quotes and billings from forwarders/couriers by cross-checking invoices
• Evaluating forwarders regularly by monitoring their performance and reviewing their quotation
• Working closely with Site Managers to ensure cargos are delivered to site as scheduled
• Working with Finance to assist with Goods Receiving in system
• Ensure filing system is updated with all the shipping documents and quotations from forwarders
• Preparing shipments tracking report if required by customers or Project Managers
• Replying to email enquiries from Project Managers, Site Managers, customers, suppliers and forwarders promptly
• Preparing reports on global shipping situation regularly
• Proactively identify and assess potential shipping risks prior to shipment arrangements, including geopolitical issues, seasonal constraints, and logistics disruptions, and continuously track shipping situations and market trends to mitigate impact
• Support demand forecasting activities by providing timely and accurate shipping insights, capacity constraints, and lead‑time trends to improve planning accuracy and supply continuity.

What we are looking for:

Required Skills & Competencies

• Strong knowledge of import/export regulations and customs clearance processes across multiple countries
• Strong proficiency in shipping documentation (e.g., Bill of Lading, Commercial Invoice, Packing List, Certificate of Origin)
• Good knowledge of Incoterms and their practical application in global shipments
• Knowledge of trade compliance requirements and documentation audit standards is advantageous
• Ability to handle complex or urgent shipments under tight deadlines in a fast-paced, project environment
• Basic commercial awareness, including cost control and freight cost optimization
• Good negotiation skills when dealing with logistics vendors (e.g., freight forwarders, shipping lines, couriers) are advantageous
• Strong analytical and problem-solving skills with a data-driven approach
• Data analysis and reporting skills (e.g., shipment tracking, KPI monitoring, cost analysis) are advantageous
• Good time management and strong organisational skills, with attention to detail in documentation and reporting
• Strong verbal and written communication skills; fluency in spoken and written
• Excellent interpersonal skills with a positive, proactive, and supportive attitude
• Strong team player with the ability to collaborate across functions to resolve issues
• Ability to work under pressure and effectively manage multiple priorities and deadlines

Experience Desired:

• Ability to work independently to resolve issues arising from late deliveries or customer complaints
• Minimum 3 – 5 years of relevant experience in project-based shipping/logistics, preferably in an international environment
• Hands-on experience in managing end-to-end shipping coordination (planning, documentation, execution, and tracking)
• Experience working with freight forwarders, customs brokers, and carriers to ensure timely delivery and compliance
• Experience with ERP systems (e.g., SAP, SyteLine) and shipping-related modules will be advantageous
• Exposure to project logistics (oversized cargo, special handling , or cross-boarder project shipments)

ASTEK has been providing IT and Engineering solutions for some of the world’s largest industrial and services groups for more than 35 years with 10,000 passionate experts in 22countries throughout Europe, APAC, Middle East and the Americas

Currently, we are looking for Application Support Specialist which would be based in Singapore

Requirements and Responsibilities:

·       Bachelor’s degree with minimum 5 years’ experience in relevant activities.

·       Monitor Production Systems: Continuously monitor the health and performance of production applications using monitoring tools and dashboards.

·       Incident Management: Respond to and resolve application incidents, ensuring minimal impact on business operations. Document incidents and their resolutions.

·       Root Cause Analysis: Conduct root cause analysis for recurring issues and implement corrective actions to prevent future occurrences.

·       Collaboration: Work closely with development, QA, and operations teams to identify and resolve application issues.

·       Performance Tuning: Analyze application performance and implement tuning measures to optimize system performance.

·       Deployment Support: Assist in the deployment of new releases and patches, ensuring minimal disruption to production services.

·       Documentation: Maintain comprehensive documentation of application support procedures, incident resolutions, and system configurations.

·       User Support: Provide support to end-users and stakeholders, addressing their queries and issues related to production applications.

·       Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support.

·       Hands-on experience in application support or development in Python, SQL, Unix, Java, AWS, Datadog, CICD Pipelines, and Git.

·       Strong interpersonal and communication skills to interact with diverse stakeholders.

·       Agile, fast learner, and able to adapt to changes.

·       Experience with the Systems Development Life Cycle (SDLC) implementation methodology and/or Agile methodologies such as Scrum and Kanban.

Position: Product Manager

Working Location: Bras Basah Road
Working Hours:  8am to 5pm/8.30am to 5.30pm/9am to 6pm/930am to 630pm (flexi)
Working Days: Monday - Friday
Salary Range: $3500 - $3800

KEY ROLE(S), RESPONSIBILITIES AND DUTIES

• Define and communicate the product vision, strategy, and road map in alignment with company goals and business objectives
• Collaborate with clients, stakeholders, and internal teams to gather and define project requirements, scope, objectives, and acceptance criteria
• Prioritise the product backlog and manage the entire product lifecycle from conceptualisation to post-launch optimization
• Break down complex requirements into actionable engineering tasks, set timeframes, estimate timelines with engineering teams, and establish detailed project plans
• Monitor project progress, identify technical risks, develop mitigation strategies, and address issues promptly
• Act as the central point of contact, translating technical concepts into business-friendly language and communicating project status to all participants and leadership
• Conduct user testing and internal dogfooding cycles, gather feedback, triage issues, file actionable tickets, verify fixes, and communicate outcomes to stakeholders
• Drive product adoption and user engagement by analysing usage patterns, identifying drop-off points, and implementing strategies to improve retention and active usage
• Engage proactively with product owners, business units, and branch teams to understand on-the-ground needs, conduct training sessions, and gather feedback for product improvements
• Define and monitor key product metrics and analytics to assess performance and identify areas for improvement
• Create and maintain comprehensive product and project documentation, including technical decisions, architecture changes, plans, and reports
• Coordinate technical reviews, sign-offs, and testing efforts to ensure requirements and quality standards are met before deployment, and monitor post-deployment issues
• Plan and write release notes and newsletters for product updates, and stay current with industry trends through market research and competitor analysis
• Utilise project management tools to track work hours, plan execution, and monitor expenditures
• Facilitate technical knowledge sharing between team members and provide user support, ensuring queries and issues are addressed promptly
• Support administrative tasks such as scheduling meetings, taking minutes, and executing necessary legal paperwork including contracts and terms of agreement

REQUIREMENTS

• Bachelor Is degree in Computer Science, Engineering, Business Administration, Finance, IT, or a relevant field
• Proven experience as a Product Manager, Product Owner, Project Manager, Project Coordinator, or similar role within fintech, financial services, or
  technology-driven companies
• Hands-on experience managing all stages of the product lifecycle and working with cross-functional teams to deliver high-quality digital products
• Technical background with knowledge of software development and web technologies
• Strong knowledge of agile methodologies, product management principles, and software development lifecycle LSDLCM
• Proficient in analytics platforms (e.g., Google Analytics, Statsig, PostHog) and A/B testing tools
• Familiarity with project management software tools, methodologies, and best practices
• Certification in product management (e.g., Certified Scrum Product Owner) is
  a plus

Interested applicants, WA your resume to +65 9136 9792 or email your resume to supreme.yentan@gmail.com.

Tan Yen Zhen (Chen Yan Zhen) Reg No: R25138932

The SupremeHR Advisory Pte Ltd EA No: 14C7279

Job Descriptions:

• Design, develop and implement school-wide and age-appropriate preschool curriculum and learning environment
• Develop and provide training courses for teaching staff for curriculum implementation
• Monitor the curriculum implementation process and exercise control quality at all the centres according to the school curriculum guidelines
• Understand the training needs of staff at different levels, and arrange staff to attend appropriate internal or external training programmes for their upgrade
• Liaise and communicate with ECDA/MOE on curriculum issues, and participate in industry meetings and forums to continuously improve schools curriculum

Job Requirements:

• Candidate must possess at least Degree in Early Childhood Education or equivalent, and preferably with a Diploma in Early Childhood Care and Education (DECCE - Teaching or Leadership)
• Minimum of 3 years relevant experience in curriculum planning, development, and training in early childhood
• High sense of responsibility, positive working attitude, strong interpersonal and communication skills, able to manage and lead a team

Location: Bukit Timah

Job Responsibilities

• Achieve assigned sales targets and drive business growth.
• Prepare and promote product specifications to consultants, architects, developers, and contractors.
• Build and maintain relationships with key project stakeholders to secure product approvals and specifications.
• Conduct product presentations and provide technical support to clients.
• Identify new business opportunities and follow up on project leads.

Job Requirements

• Diploma or Degree in Engineering, Construction, Building Materials, or a related field.
• Experience in technical sales, specification sales, or business development is preferred.

Interested Applicants, please click Apply Now

Chow Zi Qing

R2199258

Revup Proservices Pte Ltd

EA.24C2366

Job Summary

Candidate is responsible for implementing,supporting, and optimizing the MariApps SmartPAL system, specializing in thePlanned Maintenance System (PMS). This role requires a practitioner with deepSmartPAL functional expertise and strong business analysis skills, workingalongside the project manager, ship management teams, and technology vendors toensure data integrity and deliver operational value.

Responsibilities

-       SmartPALImplementation & Support

Lead full-cycle implementation of theMariApps SmartPAL PMS module, covering scoping, configuration, data migration,UAT, and go-live. Provide ongoing technical and functional support,coordinating with MariApps and internal teams to resolve incidents, manageupgrades, and maintain system stability.

-       BusinessProcess Management

Analyze, document, and optimize plannedmaintenance and procurement/accounting workflows. Translate operationalprocesses into effective SmartPAL configurations and propose improvements toenhance efficiency.

-       Requirements& Solution Delivery

Engage ship management, technical, andfinance stakeholders to elicit and document business requirements. Producefunctional specifications and test cases; deploy configurations andenhancements; develop training materials and conduct end-user sessions.

-       Internal Stakeholder Management

Build andmaintain strong working relationships primarily with vessel technicalsuperintendents, and other application owners. Work with business stakeholdersto prioritize enhancement requests, support needs, and transformationinitiatives related to the SmartPAL ecosystem.

-       Vendor Management

Evaluatevendor deliverables against agreed service levels and drive resolution of openissues within contracted timelines.

Requirements

-       Degree in Computer Engineering, InformationSystems, Business Administration, and other relevant disciplines.

-       Minimum 6–10 years of hands-on experience inenterprise application implementation, business analysis, or IT projectmanagement, preferably within the maritime or ship management industry.

-       Mandatory: Demonstrated, hands-onexperience implementing and supporting the MariApps SmartPAL system or othersimilar Maritime ERP systems, with deep functional expertise in ship managementoperations for at least Planned Maintenance System (PMS) workflows.

-       Strong business analysis skills, includingrequirements elicitation, gap analysis, process mapping, functionalspecification writing, and UAT coordination.

-       Project management certification (e.g., PMP,Scrum Master, PRINCE2) or Business analyst certification (e.g., CBAP) is aplus.

-       Familiarity with data governance, applicationlifecycle management, and integration concepts (e.g., API-based integrations,data migration methodologies) relevant to maritime ERP environments.

-       Familiarity with workflow automation, AI/MLtechnologies, or business intelligence tools (e.g., Power BI, Tableau) toenhance reporting and decision-making within the SmartPAL ecosystem will be aplus.

-       Strong analytical and problem-solving skills.Excellent communication and interpersonal skills, capable of workingeffectively with cross-functional teams spanning shore-based management andvessel crews.

This position is a 2 year contract, renewable and with the opportunity to convert to permanent role depending on business needs. We regret to inform that only shortlisted candidates will be contacted. We appreciate your interest in the role.