Total 2,783 help desk specialist job vacancies in The Philippines

如果你擅長拿起電話與潛在客戶溝通，並將機會轉化為交易，那麼這份工作就非常適合你。

你的工作內容：

• 透過電話推銷和後續跟進聯繫公司提供的潛在客戶
• 篩選潛在客戶並識別真正的商機
• 提出解決方案，並達成交易
• 管理完整的銷售流程：拓展客戶 → 資格審查 → 推銷 → 成交
• 保持良好的後續跟進習慣，以提高轉換率
• 建立關係以獲得回頭客和推薦
• 達成月度、季度和年度關鍵績效指標

我們正在尋找什麼

• 具備銷售經驗（有電話銷售/外撥/成交經驗者優先）
• 能夠熟練地進行陌生拜訪並處理異議
• 較強的溝通與說服能力
• 以結果為導向，並養成持續跟進的習慣。
• 適應力強、積極主動、目標明確

您將獲得

• 公司提供銷售線索（無需自行建立資料庫）
• 具競爭力的基本薪資 + 優厚的佣金結構
• 根據業績，收入潛力很高。
• 清晰的職涯晉昇機會
• 培訓和支持，以增強您的成交技巧

福利待遇

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近公共交通
• 中心位置
• 休閒著裝要求
• 定期團隊活動
• 公司旅行
• 個人休假
• 開放文化
• 個人發展機會

Aseptec Sdn Bhd is a scientific instrument distributor representing some of the most prestigious instrument manufacturer from USA, Germany, UK, Japan, Korea and The Netherlands. In line with our business development, we are in search of talented Product Specialists. You will manage the client portfolio and covers the research and development community. This position will be based at Aseptec office located in Klang Valley, Selangor.

Role Summary

The Product Specialist focuses on providing researchers and engineers with instruments and equipment for scientific research. This position is both customer focused and technical oriented. You can make an impact in advancing human knowledge by providing the R&D community with advanced scientific instrumentations.

Essential Job Functions 

Responsibilities :

• Expand market share through active sales and marketing activities
• Manage a portfolio of product line and grow the business of these products
• You will promote the product into a variety of laboratory environments
• Providing technical solutions and attends to the customer’s requirement

Requirements:

• Degree in Science or Engineering
• Pleasant personality and love to interact with people
• Possess own transport and enjoy travelling
• Ability to build relationships and gain trust
• Result driven
• Those who has experience in scientific instruments or industrial products are encouraged to apply

An attractive remuneration package and staff benefits including medical and insurance coverage will be offered to successful candidates in accordance to qualifications and experience.

Perks & Benefits

• Personal leave
• Personal development opportunities

Get to Know the Role

We are seeking a Senior Analyst, Deal Desk and you will act as a strategic advisor to our regional sales team—structuring complex commercial deals, optimizing end-to-end management processes, and ensuring alignment with corporate profitability targets.

This role reports to the Head of Sales Operations and is fully onsite at the Malaysia's First Avenue Office.

The Critical Tasks You Will Perform

• Deal Structuring & Advisory: Serve as the strategic advisor to regional sales teams on complex deal structures, pricing, and commercial terms to maximize profitability and alignment with corporate goals.
• End-to-End Orchestration: Drive cross-functional alignment (Sales, Legal, Finance, and Operations) to move deals from creation through approval to final closure, resolving exceptions.
• Process Design & Optimization: Improve the regional deal management process to boost governance, and commercial velocity.
• Financial Analysis & CRM Insights: Conduct financial modeling, margin analysis, and pipeline tracking by CRM to deliver data-driven insights for negotiations and sales forecasting.
• Contracting and Compliance: Review contract documentation to ensure total compliance with company policies, accurate revenue recognition and agreement.
• Performance Monitoring: Implement tracking mechanisms to ensure closed deals achieve projected financial targets, identifying variances and optimization opportunities.
• Report & Strategy: Translate complex data into clear summaries and recommendations for senior leadership, while mentoring junior team members on deal desk best practices.

Job Description & Requirements

• Processing transactions such as digital appointment booking, sales receipt generation, inventory management etc
• Assist in answering of incoming calls from outlet
• Assist in calling of daily new Leads
• Attending to customer / enquiries where necessary
• Any other ad-hoc duties assigned

Job Description & Requirements

• Processing transactions such as digital appointment booking, sales receipt generation, inventory management etc
• Assist in answering of incoming calls from outlet
• Assist in calling of daily new Leads
• Attending to customer / enquiries where necessary
• Any other ad-hoc duties assigned

Job Description

We are seeking a dedicated and customer-oriented individual to support our branch operations and deliver excellent service to our clients. The role involves front desk responsibilities, customer care, administrative tasks, and coordination to ensure smooth daily operations of the outlet.

Key Responsibilities

· Assist with day-to-day operations and functions.

· Attend to customers’ enquiries and issues, providing accurate, appropriate, and timely responses to ensure complete customer satisfaction.

· Greet and welcome guests with a friendly, professional demeanor.

· Handle all incoming calls professionally, including call routing and message-taking.

· Maintain up-to-date knowledge of all services, products, and pricing.

· Monitor daily appointment bookings to ensure smooth outlet operations.

·  Schedule and coordinate customer appointments.

·  Perform customer registration, financial billing, and cashiering duties.

·  Address customers’ pre- and post-consultation enquiries.

·  Maintain cleanliness and tidiness of the front desk area.

·  Monitor and manage inventory; arrange purchase of outlet-use stock as needed.

·  Administer, record, and maintain customer records and files.

·  Conduct regular follow-ups with customers to support service quality and customer retention.

·  Ensure compliance with safety standards and maintain a clean and hygienic environment within the clinic.

·  Undertake any other ad hoc duties as assigned by management.

Job Description & Requirements

• Processing transactions such as digital appointment booking, sales receipt generation, inventory management etc
• Assist in answering of incoming calls from outlet
• Assist in calling of daily new Leads
• Attending to customer / enquiries where necessary
• Any other ad-hoc duties assigned

Job Description & Requirements

• Processing transactions such as digital appointment booking, sales receipt generation, inventory management etc
• Assist in answering of incoming calls from outlet
• Assist in calling of daily new Leads
• Attending to customer / enquiries where necessary
• Any other ad-hoc duties assigned

This role is required to perform shift duties as follows:

Standard staggered day shifts 8.00am to 5.00pm / 9.00am to 6.00pm./ 10.00am to 7.00pm

• Serve as the first point of contact for customer seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customer
• Walk the customer through the problem-solving process
• Direct unresolved issue to the next support personnel
• Provide accurate information on IT products and services
• Record events and problems and their resolution in logs
• Follow up and update customer status and information
• Pass any feedback and suggestion by customer to the appropriate internal team
• Identify and suggest possible improvement on procedure

Requirements: 

• Minimum Diploma with prior 1 to 2 years experience in customer service or IT Technical support
• Preferably with ITIL v3 certification is advantageous

Interested candidate please click "APPLY" to begin your job search journey.

We regret to inform that only shortlisted candidates will be notified.

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PERSOL Tech Services Pte Ltd
UEN No. 202233837K

Job Description & Requirements

Position Summary

The 1st Level Remote Support role is responsible for providing first-level troubleshooting and technical assistance to users’ queries and incidents received through various support channels in a professional and timely manner.

Key Responsibilities

• Provide First Call Resolution (FCR) technical support via phone and email

• Perform first-level troubleshooting on reported incidents and escalate to appropriate resolver groups when required

• Provide timely updates to customers on outstanding issues within agreed service levels

• Maintain ownership of cases and ensure accurate documentation until closure

• Manage customer expectations and escalate unusual trends or high call volumes to the Team Lead

• Classify and prioritize incidents appropriately while tracking resolution progress and follow-up actions

Requirements

• Diploma in IT-related fields

• Minimum 1 year of experience in End-User Support, Desktop Support, or Technical Service Desk

• Customer service experience from a non-technical call center environment will not be considered

• Knowledge of Windows OS, Active Directory Account Administration, MS Outlook, and mobile device support

Job description:

• Be the point of contact for servicedesk
• Provide 1st and 2nd level support to troubleshoot IT issues
• Provide assistance & support to IT Projects
• Assist in the daily running of data center and server management
• Assist in procurement, document control, asset tracking & administration.

Requirements:

• 2 - 5 years of IT Technical, end-user support working experience
• Experience in creating user’s account and mailboxes on AD and Exchange
• Good knowledge on antivirus management e.g. Windows Defender, Symantec, McAfee
• Good knowledge on repair PCs and notebooks such as O/S and Office Application troubleshooting
• Good knowledge in diagnostic of hardware issues on PCs and notebooks
• Knowledge in vendor management such like negotiation of pricing, vendor quotation, etc
• Able to work independently as well as in a group
• Good organization, communication and interpersonal skills

Position Summary

The Service Hub division at BCS provides operational support to BCS and participants. The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, operational reporting, secure certificate management, timely issue resolution and service processing, as well as operational excellence.

The Service Desk Support will be the first point of contact for external institutional users and will be responsible for managing the service desk and providing crucial support in ensuring effective incident management, timely communication with participants and schemes owners, and efficient processing of service requests. The individual is responsible for ensuring round-the-clock support to maintain operational continuity for critical payment systems, coordinating release notifications and activities, and upholding service quality standards in alignment with organisational and regulatory requirements.

Key Responsibilities

Service Desk & Customer Experience

• Manage service desk operations, ensuring delivery of excellent and consistent customer service across all touch points, including emails and phone
• Serve as the primary point of contact for customer inquiries and requests, resolving issues efficiently and escalating as necessary
• Collaborate with IT and vendors to provide timely and accurate advice to customers
• Manage incident resolution, leveraging experience with ServiceNow ITSM and CSM platforms
• Ensure all incident root cause analysis and downtime resolutions are tracked and reported, providing updates to relevant stakeholders (e.g., SCHA)

Incident and Service Request Management

• Handle participants' service incidents and requests across CTS, FAST, IBG, PayNow, and Cross-Border services
• Ensure all incidents and enquiries are logged, tracked, and resolved within the agreed Service Level Agreements (SLAs)
• Ensure clear and timely communication of Root Cause Analysis (RCA) and resolution of incidents to participants and schemes

Release Notifications and Coordination

• Ensure timely notifications to participants on all upcoming UAT and production releases
• Coordinate release activities with all stakeholders to ensure smooth implementation

Requirements

Education and Experience

• Diploma or Bachelor’s degree in Operations Management, Business Administration, or any related field
• Minimum one year of experience in service desk management or IT operations, preferably within the payment or financial services industry
• Demonstrated success in handling incident management, root cause analysis, and service request fulfillment
• Prior experience working in 24/7 operational environments is preferred

Skills and Knowledge

• Good understanding of payment systems such as Cheques, Funds Transfer, Interbank GIRO, PayNow, and Cross-Border services
• Strong communication skills, with the ability to convey information clearly and effectively to both internal (e.g. L2/L3 Tech Teams) and external stakeholders (e.g., participants, scheme owners)
• Knowledge of regulatory and compliance requirements related to payment systems is an advantage

Tired of night shifts and 5.5-day work weeks in hospitality or retail? We hear you. Join our dental clinic as a Front Desk Receptionist and enjoy a genuine 5-day work week with regular day hours. This is a primarily administrative role — scheduling, billing, claims, records — with the added satisfaction of supporting patient care. Your organisational and customer service skills are exactly what we need. 

What You Will Do 

• Coordinate patient appointments and manage the clinic’s daily schedule efficiently 

• Process payments and manage billing, including dental claims via CHAS, Medisave, and insurance portals 

• Maintain accurate clinic records and ensure timely submission of reports 

• Manage office supplies, dental product inventory, and stationery 

• Be the welcoming face of the clinic: greet patients, handle walk-ins, and respond to enquiries by phone and email 

• Perform other administrative duties to support smooth clinic operations 
  

What You Need 

• Diploma or degree in any discipline 

• Strong communication skills with a friendly, professional manner 

• Proficient with computer applications and comfortable learning new systems 

• Able to work rotating shifts including at least one weekend day 

• Previous experience in hospitality, retail, admin, or customer service is a strong advantage 
  

Why Join Us 

• 5-day work week, day shifts only (8.30am–6.15pm) — unlike hospitality, no night shifts or split shifts 

• Every public holiday off 

• Full structured training — no healthcare background needed 

• Annual leave + Reward Leave 

• Medical and dental benefits 

• Performance incentives 

• Grow your career in a stable, essential industry