Total 2,774 help desk specialist job vacancies in The Philippines

Key Responsibilities:

• Greet clients warmly and provide excellent customer service both in person and viaphone/email.
• Respond promptly and professionally to client feedback, concerns, or complaints.
• Manage membership inquiries, bookings, cancellations, and class schedules.
• Maintain a clean, organized, and welcoming front desk/reception area.
• Coordinate with instructors to support studio operations, including class scheduling and attendance tracking.
• Maintain accurate client records, attendance tracking, and database updates.
• Handle payment transactions and retail sales of studio packages and merchandise.
• Assist with administrative tasks such as filing, data entry, reporting, and documentation.
• Support studio operations, including inventory management and supply tracking.
• Take initiative to identify issues and resolve problems efficiently to ensure a seamless client experience.
• Collaborate with team members and instructors to maintain excellent service standards.

Requirements:

• Minimum 2 years of customer service experience, preferably in fitness, wellness, hospitality, or front desk environments.
• Friendly, professional, and approachable personality with strong customer service skills.
• Excellent communication and interpersonal abilities.
• Strong organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Reliable, proactive, and able to work independently as well as in a team.
• Basic proficiency in Microsoft Office, scheduling, and POS systems; experience withMindbody or similar software is a plus.
• Willingness to work flexible shifts, including evenings, weekends and public holiday.

What We Offer:

• Competitive salary and performance incentives.
• Staff wellness perks and discounts on classes.
• Friendly and supportive team environment.

• Prepare reports, presentations, and meeting materials for management.
• Assist with budgeting, expense tracking, and invoice processing.
• Coordinate with external customer, suppliers, and logistics providers.
• Support procurement activities and ensure compliance with company policies.
• Handle customer queries related to delivery schedules, documentation, and billing.Track project timelines and ensure milestones are met.

Required Experience and Qualifications (Required knowledge, skills and experience---however acquired):

• Degree /Master graduate in any discipline.
• Friendly,patient, good interpersonal and communication skills.
• Possess problem solving capability.

Working Days & Hours: 11am – 8pm (6 offday per month)

Location: Nearby Chinatown MRT

Salary: $2200 – $2800

Job scopes:

• Attend to walk-in customers and answer phone enquiries
• Manage appointment bookings and schedule arrangement
• Handle cashiering and payment collection
• Reply customer enquiries through social media and messaging platforms
• Assist in creating and posting social media content/promotions
• Maintain customer records and support daily outlet operations

Requirement

• Prior experience in customer service or receptionist role, preferably in high-end beauty / salon industry.

Tee Xin Li Reg No: R24121619 | The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Location: Orchard

Working Hours: 5 days, shift rotation required

Salary: Up to $2700 + aws + flexi benefit + staff meals

Our client is a leading international hospitality company. They are seeking a warm, professional, and service-oriented Front Desk Agent to join their team. As the first point of contact for guests, you will deliver exceptional hospitality, ensure smooth check-in and check-out processes, and support the overall guest journey from arrival to departure.

Key Responsibilities

• Welcome guests with genuine warmth and professionalism.
• Manage check-in/check-out efficiently, confirming reservations, payments, and preferences.
• Handle guest inquiries, requests, and complaints with empathy and professionalism.
• Maintain accurate records in the property management system (PMS).
• Liaise with Housekeeping, F&B, and other departments to ensure seamless service.
• Upsell rooms and promote hotel services to enhance guest experience.
• Ensure compliance with cash handling, safety, and brand standards.

Requirements

• Diploma/Degree in Hospitality Management or related discipline preferred.
• 1–2 years of front office or guest-facing experience.
• Strong communication and interpersonal skills.
• Familiarity with PMS systems (e.g., Fidelio) advantageous.
• Ability to multitask in a fast-paced environment.
• Proficiency in English; additional languages are a plus.

Interested candidates kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Search Avenue Pte Ltd

EA License No.: 25C2695

EA Registration No.: R25157669 [Amanda Wee]

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

If sitting behind a desk doing the same thing every day sounds exhausting to you… you’re not alone.

We’re looking for individuals who enjoy:

• interacting with people
• fast-paced environments
• learning new things
• working in a dynamic team setting

As part of our Sales & Marketing team, you’ll gain exposure to face-to-face campaigns, communication skills, and personal development opportunities in an outgoing environment.

No two days are exactly the same — which is why many people enjoy the challenge and growth this industry brings.

What We Offer

✨ Supportive team culture
✨ Mentorship & training
✨ Performance-based progression
✨ Personal growth opportunities
✨ Travel exposure

Training will be provided.

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

An Assistant Front Desk Manager with Conrad Hotels and Resorts is responsible for the overall daily operations of the Front Desk in check in and checks out including groups, VIPs and overseeing the availability of rooms. As a support to Front Office, the Assistant Front Desk Manager is to lead the team on a daily basis, establishing a positive first impression for our guests. This role will foster a culture of success through strong leadership and team dynamic that enables an elevated guest experience.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Duty Manager, you will be responsible for overseeing the hotel’s daily operations, ensuring that all departments work together seamlessly to deliver outstanding guest service. Your leadership and problem-solving skills will be key in providing a positive guest experience and ensuring smooth hotel operations. As an Assistant Front Desk Manager, you’re not just overseeing hotel operations in the absence of the General Manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Be available in the Front Desk area at all times to attend to matters, which require a decision to be made.
• Monitor the conduct and performances of all Front Desk, Groups and Telephone staff at work and report findings to the head of the department concerned for follow up.
• Monitor and ensure the cleanliness of the Front Desk area.
• Assist and coach staff in dealing with special requests and complaints.
• Ensure all house set up for the day’s arrivals are accurate and timely completed.
• Be aware of VIPs arrivals and departures together with the Guest Experience team.
• Ensure sufficient staffing at the desk to meet the activities for the day at the desk.
• Ensure that all Guest complaints are handled promptly and completely.
• Ensure new staffs are coached and has proper buddy in their Job skills training period.
• Recommend training opportunities and submit department monthly training schedule.
• Ensure that all house rules and regulations are adhered to.
• Assisting the Front Office Manager in conducting confirmation and yearly performance appraisal of staffs.
• Review Guest feedback from SALT and any other forms of feedback with staff and take corrective measures with staff concerned.
• Leverage on Artificial Intelligence (AI) / technology such as Kipsu, SALT and Synergy to proactively meet customers’ needs while shape culture and processes for innovation and continuous improvement. 
• To ensure that the agreed standards of appearance and presentation are maintained at the Front Desk at all times.
• Ensure Brand standards are adhered by all staff by conducting audit
• Demonstrate thorough knowledge of all credit procedures and ensure they are applied properly. 
• Offer current knowledge on all hotel products, services, policies, and emergency procedures 
• Be aware of room availability and be ready to make decision for acceptance or refusal of lay-over business 
• In charge of the hotel’s evening and night operation, representing the management 
• Ensure the hotel’s night audit run daily and all public area are in order during the night.
• Be part of the hotel CERT team in emergency cases. 
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• At least 3 years of relevant experience in Front Office operations within the hospitality, leisure, retail, or customer service sectors.
• Current knowledge of workplace health, safety, and security procedures, with relevant certifications or qualifications where required by the role.
• Demonstrated ability to remain composed, organized, and effective when managing multiple priorities and working in a fast-paced environment.
• Strong interpersonal and communication skills, with the ability to engage professionally with guests, colleagues, and stakeholders.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, or equivalent office productivity software.
• Strong commitment to delivering high-quality customer service and enhancing the guest experience.
• Professional appearance and adherence to the organization's grooming and presentation standards.
• Ability to work independently as well as collaboratively within a team environment.
• A certificate, diploma, or degree in Hospitality, Business, Management, or a related field is an advantage.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
 

Essential Duties and Responsibilities: “Essential duties” are those that an individual must be able to perform with or without reasonable accommodation. 1. Completes various basic-level projects in Word (e.g., creates new documents, formats, generates TOC and TOA, and adds cross-references)2. Completes various basic-level projects in Excel (e.g., creates new workbooks/sheets, formats cells/tables/rows/columns, and uses simple formulas)3. Completes various basic-level projects in PowerPoint (i.e., revises slides, inputs/revises text, inserts graphics, and formats/reapplies slide design and layout)4. Utilizes Acrobat Professional to compress .pdf files, create searchable and non-searchable .pdfs., apply Bates numbering and crop pages as needed5. Proofreads documents when necessary6. Converts documents from one application to another7. Uses core utilities such as OmniPage, Litera Change-Pro and DocX Tools 8. Monitors and responds to departmental mailbox and phones according to established procedures9. Provides basic troubleshooting via remote assistance10. Utilizes the Document Management System (DMS) to retrieve, deliver, and manage documents11. Utilizes ServiceNow to record tasks and otherwise assists with workflow management as needed12. As needed, performs intake of requests coming into the GLODOCS center, including clarifying instructions, estimating job duration, and negotiating deadlinesJob Description13. Prepares detailed instructions regarding work requests being handed over to team members14. Takes an active role in keeping current with procedures15. Assists team members 16. Promotes effective work practices, works as a team member, and shows respect for co-workers

Position Specifications
Education• High School Diploma or equivalent required• Bachelor’s degree desired• Microsoft certifications in Word Core, Excel Core and PowerPoint preferred
Work Experience• A minimum of two years’ related experience wor

Get to Know the Team

At Grab, we are driving the next phase of growth by expanding our network of F&B merchants and enhancing omnicommerce solutions. This team is the engine of our expansion, focusing on acquiring new partners for services such as Dine-Out Deals, Reservations and Loyalty. This commercial role plays a pivotal role in identifying opportunities and ensuring a seamless onboarding experience for new merchants entering the Grab ecosystem.

Get to Know the Role

As part of the GrabFood Commercial Malaysia team, you will identify and build relationships with F&B merchants to drive the adoption of Grab's innovative services. Reporting to the Sales Team Leader, you will work with potential partners to implement acquisition strategies that align with Grab's goals. Your role will involve sourcing high-value leads, managing sales pipelines, and onboarding merchants onto platforms such as Dine-Out Deals and Reservations. You will work in Johor Bahru, onsite, and may require travel to outer cities/ Klang Valley.

The Critical Tasks You Will Perform

Merchant Acquisition & Onboarding

• Identify and secure partnerships with high-value F&B merchants to lead volume and growth for Grab's omnicommerce services.
• Reach out to key market players through cold calling and networking to close deals.
• Help with onboarding new merchants, ensuring a smooth transition into Grab's ecosystem and setting them up for success.
• Drive the use of services including Dine-Out Deals and Reservations.

Lead Generation & Pipeline Management

• Independently source strategic F&B leads to maintain a healthy and sales pipeline.
• Update the daily sales pipeline systematically to ensure accurate forecasting and goal progression.
• Demonstrate experience maintaining an organized and up-to-date pipeline of opportunities in understanding processes and tracking work.

Strategy Execution & Market Insights

• Implement acquisition strategies and initiatives effectively to meet team and organizational goals.
• Stay updated on market trends, industry developments, and competitor activities to provide actionable feedback and insights.

Responsibilities

• Provide investment products and investment advice to the affluent public, primarily the Chinese clients;
• Establish or refine internal processes related to the company's systems or services, or any value-added services;
• KPI assessment will be based on sale performance.

Requirements

• Bachelor Degree or above from internationally recognised universities, with a preference for graduates in finance-related majors;
• Proficiency in Mandarin to serve Chinese clients;
• Relevant work experience in wealth management, with a passion for the wealth management industry;
• Sharp-minded, excellent communication skills, strong ability to solve problems and manage complex interaction effectively, and strong sales skills;
• Show integrity and a strong sense of responsibility, able to learn fast and present high level of customer centricity mindset.

Job Overview

• Location: 31 Woodlands Crescent
• Employment Type: Full-Time Contract-1 October 2026 to 31 March 2028
• Working Hours:Mondays to Thursdays: 6:30 AM to 3:30 PM (30-minute lunch break) & Fridays: 6:30 AM to 3:00 PM (30-minute lunch break) Note: Hours may be adjusted to start later at 7:00 AM based on the school's operational needs.
• Rest Days: Off on Saturdays, Sundays, and all gazetted public holidays.

Roles & Responsibilities

With guidance from permanent school staff, you will manage the school reception area and support administrative workflows:

1. Counter & Visitor Management

• Oversee the reception area and assist students, parents, and incoming public visitors.
• Answer telephone inquiries and efficiently route messages or coordinate with staff.
• Attend to contractors, logging requests and contacting Operations Support Officers.

2. Deliveries & Access Control

• Receive all deliveries (parcels, mail, supplier items, or drop-offs from parents).
• Manage distribution of facility keys and operate the office key presses securely.

3. Student Support & Logistics

• Coordinate student logistics such as early dismissals, sick bay monitoring, and log updates.
• Distribute student items including certificates, uniform items, bandages, and ice packs.
• Liaise on operational tracking like Financial Assistance Scheme (FAS) application statuses.

4. Admin & Emergency Support

• Assist with simple admin functions like data entry, checking documents, or shredding.
• Participate in safety exercises, including emergency preparedness, lockdown, and fire drills.
  

Job Requirements

Minimal Qualifications & Experience

• Education: GCE 'N' Level Certificate with 3 or more passes.
• Experience: Minimum 3 years of working experience in front desk, admin, or customer service roles (prior experience in a Singapore MOE school is highly advantageous).
• Language: Able to converse clearly in English, and preferably fluent in either Chinese, Malay, or Tamil to assist non-English speaking visitors.
• Technical Skills: Proficient in MS Office (Word, Excel) for basic data entry.
• Traits: Possess a pleasant, welcoming demeanor and a strong customer service mindset.

JOB DESCRIPTION

The 1st Level Remote Support is required to provide 1st level troubleshooting to user's queries/incidents received (regardless of source; in a professional and timely manner) Please ensure that shortlisted candidates meet the specified qualification requirements and have relevant remote

- Service Desk background with at least 1 year of Service Desk experience. Examples of relevant Service Desk background may include (but are not limited to):
- Handling and resolving Level 1 IT support tickets.
- Managing incident and enquiries through ITSM tools (e.g., ServiceNow, Remedy).

- Providing remote support for end-user devices, applications, portal, policies and network connectivity.

- Coordinating with Resolver Groups and escalating issues when necessary.
- Supporting users in a corporate environment and documenting resolutions. In addition, candidates should possess strong communication skills for professional call handling and email correspondence, as these are essential in our remote Service Desk environment.

- Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

- Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
- Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature. –

- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
Qualifications
- Min Higher Nitec in IT related fields
- Min 1 year End user support experience in Technical Service Desk.
- Customer Service Experience in non-tech call center environment will not be considered.
- Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

Shift pattern:

• Monday -Friday:          8am – 5pm / 12.30pm – 9.30pm
• Sat/Sun:                         8am – 5pm / 12.30pm – 9.30pm
• Work on Saturday/Sunday will be compensated by weekday offs.
• Roaster will be shared start of the week.

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA

If sitting behind a desk doing the same thing every day sounds exhausting to you… you’re not alone.

We’re looking for individuals who enjoy:

• interacting with people
• fast-paced environments
• learning new things
• working in a dynamic team setting

As part of our Sales & Marketing team, you’ll gain exposure to face-to-face campaigns, communication skills, and personal development opportunities in an outgoing environment.

No two days are exactly the same — which is why many people enjoy the challenge and growth this industry brings.

What We Offer

✨ Supportive team culture
✨ Mentorship & training
✨ Performance-based progression
✨ Personal growth opportunities
✨ Travel exposure

Training will be provided.

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.