Total 281 Manager tech support job vacancies in Singapore

Who We’re Looking For

• Confident, outgoing individuals who are comfortable engaging in face-to-face conversations.

• Resilient and self-motivated — you view challenges and rejection as opportunities for growth.

• Coachable, driven, and eager to thrive in a fast-paced, dynamic environment.

Job Responsibilities:

• Conduct daily sales activities, including cold calling, scheduling client appointments, preparing presentation materials and proposals, and presenting to potential customers.

• Develop and execute strategies by analyzing current market trends and needs.

• Generate new leads and secure new sales opportunities to boost sales revenue and achieve sales targets.

• Collaborate with partners and cross-departmental teams to provide pricing details and technical support to customers.

• Ensure accuracy in sales reports for record-keeping and management reporting.

• Perform pre-ITQ and RFQ groundwork duties, including tender/bidding and negotiation to close deals.

• Maintain strong support and relationships with existing and new customers, fostering long-term partnerships.

• Stay updated on product knowledge and market trends by attending product training sessions and keeping up with the latest developments.

• Other ad-hoc duties assigned

Requirements:

• Minimum 1-2 years of work experience in Business-to-Business sales or in Business development role (IT field will be an advantage).

• Proven good sales track record in related fields.

• Excellent communicator with good presentation skills.

Responsibilities:

• Own end-to-end technical delivery of CEW initiatives, from pre project inception through post go live support, ensuring predictable, high quality outcomes.
• Provide hands on technical leadership across delivery teams, acting as an escalation point for design, implementation, and engineering decisions.
• Partner closely with business stakeholders, architects, and product owners to shape solution designs that meet functional and non functional requirements.
• Lead and govern delivery using a hybrid Agile model, combining Scrum/Scaled Agile practices with appropriate traditional controls for regulatory and enterprise needs.
• Drive engineering execution across multiple streams, ensuring effective sequencing of work, management of cross system dependencies, and timely delivery.
• Own technical delivery planning, including scope definition, estimation, dependency analysis, environment readiness, and release planning.
• Proactively identify, manage, and escalate technical, delivery, and operational risks, ensuring visibility in appropriate governance forums.
• Ensure delivery adheres to the Bank’s software development, security, DevSecOps, and release management standards.
• Maintain accountability for all delivery milestones, quality gates, and compliance checkpoints, ensuring audit and regulatory readiness.
• Lead solution design and implementation discussions, including APIs, integrations, and microservices, ensuring scalability, security, and resilience.
• Drive adoption of engineering best practices, including:
• Code and design reviews
• Automated testing and quality gates

• CI/CD pipelines and deployment automation
• Ensure quality-first engineering by embedding testing, security, and performance considerations early in the development lifecycle.

• Monitor delivery health using data-driven metrics such as velocity, cycle time, defect trends, environment stability, and release success rates.
• Actively participate in Scrum of Scrums and cross stream technical forums to resolve dependencies and alignment issues across teams.
• Lead regular delivery and engineering cadences (daily stand ups, sprint reviews, retrospectives, weekly delivery checkpoints) and track actions to closure.
• Own and govern change management, ensuring controlled scope evolution while safeguarding delivery commitments and technical integrity.
• During test and stabilization phases, actively drive defect resolution, managing SLA adherence, defect density, and re open rates.
• Ensure production readiness, including deployment planning, operational handover, monitoring, and support models.
• Foster a culture of technical excellence, inclusiveness, and continuous improvement, encouraging proactive participation and ownership within teams.
• Lead and contribute to cross team improvement initiatives across Agile delivery, DevSecOps tooling, architecture standards, delivery governance, and the Bank’s System Development Methodology (SDM).

Requirements:

·      Minimum 12 years of experience delivering complex, enterprise-scale digital platforms, with a strong blend of software engineering and delivery leadership.

·      5+ years of experience leading large-scale, multi-stream engineering programs using API-first and microservices architectures.

·      Strong hands-on background in software development, with the ability to:

o  Review code and design decisions

o  Guide teams on implementation approaches and technical trade-offs

·    Proven experience owning end-to-end technical delivery, including:

o  Solution design and system integration

o  Non-functional requirements (performance, security, scalability, resilience)

o  Production readiness and operational stability

·      Practical expertise with modern engineering ecosystems including:

o  RESTful APIs, event-driven architectures

o  CI/CD pipelines and build automation

·      Strong understanding of DevSecOps practices, including:

o  Automated testing and quality gates

o  Secure coding and vulnerability management

o  Release orchestration and deployment strategies

·      Experience defining and enforcing engineering quality standards ,including:

o  Code reviews and design reviews

o  Automated test coverage and defect prevention

o  Management of technical debt and refactoring strategies

·      Demonstrated ability to lead distributed engineering teams(onsite/offshore), fostering ownership, accountability, and technical excellence.

·      Strong delivery governance and execution skills, including:

o  Dependency and risk management across systems
o  Change management and release governance

o  Metrics-driven delivery (velocity, cycle time, defect trends)

·      Ability to balance technical decision-making with delivery pressures,operating effectively under aggressive timelines and regulatory constraints.

·      Excellent analytical, communication, and stakeholder management skills, with the ability to translate technical risks and options into business outcomes.

Prior experience delivering

banking or financial services platforms

(e.g., customer onboarding, payments, middleware, core integrations) is highly desirable.

Key Domain/ Technical Skills:

·      API‑First & Microservices‑Based Payments Platform Delivery

·      Hands‑On Technical Delivery Leadership & Engineering Governance

·      DevSecOps, CI/CD & Production Readiness in Regulated Environments

What will your role be:

• Learn and deeply understand the core features, target users, and usage scenarios of multiple AI tools (e.g., writing, image, voice), and conduct prompt design and iterative tuning based on real-world workflows.
• Translate product logic and users’ key tasks into well-structured prompt strategies; optimize prompt structure and content to improve response accuracy, usefulness, consistency, and controllability.
• Evaluate prompt effectiveness through small-sample testing, metric monitoring, and user feedback; drive continuous iteration with measurable outcomes.
• Collaborate closely with Product, ML/Algorithm, and Design teams to align prompts with product feature logic, ensuring quality and stability across critical user journeys.
• Summarize reusable prompt patterns and best practices across scenarios; build an internal knowledge base to support fast expansion across the product portfolio.
• Track advances in frontier LLM capabilities and compare outputs across different models (e.g., GPT, Claude, ERNIE Bot, Qwen); select or adapt the most suitable prompting approaches per model and scenario.
• Gradually participate in explorations of model fine-tuning and application-layer optimization (e.g., RAG, SFT, LoRA), developing capabilities at the intersection of product understanding and model optimization.

What an ideal candidate means to us:

• Bachelor’s degree or above in Computer Science, Artificial Intelligence, Electrical Engineering, Mathematics, Computational Linguistics, or related STEM fields.
• Solid understanding of LLM fundamentals and limitations; hands-on experience with prompt engineering or a strong, demonstrated grasp of prompt design principles.
• Strong product thinking: able to design and optimize prompts starting from user goals, product positioning, and real usage contexts.
• Clear and structured communication with strong writing skills; able to precisely control output tone, format, and structure.
• Familiar with basic data analysis tools (e.g., Excel, SQL, Python) and capable of quantifying and analyzing prompt performance.
• English proficiency at CET-6 or above; strong reading and written communication skills to work with English technical documentation and debug English prompts.
• High curiosity and learning agility; motivated to become an “AI application builder” who understands both business and models, and willing to go deep into product-facing scenarios to continuously improve LLM performance.

Why work with us:

• We have an energetic team who are passionate about building a global AI-Powered platform to connect the world
• We are one of the leading pioneers in online-audio industry
• Vocalbeats is all about the PEOPLE, we fully and truly support people with creative mindset to collaborate and grow together

What we will offer:

• Competitive compensation and benefits programs
• Training & Development programs
• Career advancement
• Excellent work environment and flexible hours
• International market exposure
• AWESOME Team members!

Keeping Operations Moving

• Manage project support activities and key milestones
• Monitor project financials and relevant processes
• Manage billing and payment collection
• Manage the digital e-services available on the website and app

Turning Data into Insights

• Manage reports and dashboards for management update
• Analyze trends to spot issues, opportunities, and improvement areas

Supporting Projects & Teams

• Support the management team with project coordination and day‑to‑day tasks
• Work with internal and cross‑functional teams to ensure deliverables are aligned and on schedule

Governance and Process Improvement

• Provide support on billing processes
• Develop and ensure timely update of SOPs that support the business
• Contribute ideas that improve processes, controls, and ways of working

What You’ll Need:

Experience

·      3 years of experience in relevant scope of work

·      Strong IT and system capability, with experience developing dashboards, tools, and digital solutions that support business operations

·      Proven leadership and influencing skills, with ability to drive change across diverse team

·      Excellent analytical, problem-solving and critical thinking skills

·      Familiarity with workplace tools (e.g. MS excel, MS powerpoint, Power BI, CRM systems)

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: west1@recruitexpress.com.sg
EA LicenseNo.:99C4599

Job Summary

We are seeking a Technical Project Manager with strong experience in agile delivery and backend engineering environments to lead the development and operational rollout of core digital platforms for the customer.

You will work cross-functionally with Domain Owners (DOs), Engineering Managers (EMs), DevOps teams, QA, Solution Designers (SDs), and Release Program Managers (RPMs) to drive predictable, high-quality delivery of back-end services that support consumer and enterprise customer journeys. Your ability to manage modern cloud-native development cycles — across CI/CD pipelines, containerized microservices, and API ecosystems — will be critical to enabling secure, scalable, and resilient platforms.

Key Responsibilities

Delivery & Agile Management

• Drive agile ceremonies (sprint planning, stand-ups, retrospectives) and maintain team rhythm and cadence.

• Manage backlog hygiene, ensuring stories are well-defined, estimated, and prioritized.

• Plan and execute phased delivery strategies, ensuring release readiness through Blue/Green deployments, canary releases, and feature flagging.

• Track delivery health through velocity, throughput, and scope stability metrics.

• Identify and resolve blockers, risks, and cross-domain dependencies early.

• Maintain clear delivery dashboards and status reporting to senior stakeholders.

Technical Coordination & Planning

• Partner with Domain Owners and Tech Leads to align on architecture, delivery scope, and capacity planning.

• Coordinate with DevOps and QA/QE teams to ensure readiness for integration, testing, and release.

• Support implementation of continuous delivery and observability practices across teams.

• Define, Monitor and report on key delivery KPIs, including deployment frequency, Mean

Time To Recovery, defect Leakage rate, change failure rate ensuring all releases meet

defined Service Level Objectives and performance baselines.

• Participate in sprint demos and ensure acceptance criteria are met for each increment.

Stakeholder & Cross-Domain Collaboration

• Work with Journey Solution Designers (SDs) and Release Program Managers (RPMs) to align sprint deliverables to journey-level milestones.

• Collaborate with Journey Owners (JOs) and business stakeholders to clarify priorities and expected outcomes.

• Communicate risks, decisions, and delivery trade-offs clearly across key stakeholders.

Continuous Improvement & Governance

• Drive adoption of agile and DevOps best practices across DXP teams.

• Analyze delivery metrics to identify improvement opportunities in velocity, predictability, and quality.

• Support incident RCA reviews and ensure learnings are converted into actionable backlog improvements.

• Contribute to standardized delivery governance, templates, and documentation across domains.

Requirements & Qualifications

Education & Certifications

• Bachelor’s degree in computer science, Information Systems, or related field.

• Agile, PMP, or DevOps certifications (e.g., CSM, SAFe, PMI-ACP) preferred.

Experience

• 8+ years of experience in software delivery or digital product management, with at least 3 years in a technical project management, delivery lead or scrum master capacity.

• Demonstrated experience with CI/CD pipelines, cloud-native architecture (e.g., Kubernetes, EKS), and backend service delivery

• Strong understanding of API management, event-driven architecture, observability tooling and modern deployment strategies (Blue/Green, Canary, Feature Flags).

• Strong familiarity with tools such as Jira, Confluence, GitLab, Jenkins, Monday.com, Splunk.

• Experience in telecommunications, digital platform delivery, or large-scale integration programs is an advantage.

Skills

• Deep understanding of agile, DevOps, and continuous delivery practices.

• Ability to translate technical complexity into clear, actionable plans.

• Technical fluency with backend engineering patterns and delivery pipelines

• Exceptional communication, facilitation, and stakeholder management skills.

• Analytical and detail-oriented mindset with a bias for execution.

• Highly organized, proactive, and resilient in a dynamic, fast-paced environment.

• Passion for continuous improvement and operational excellence.

Role: Project Manager

Location: Singapore

Role Summary:

We are seeking an experienced Project Manager with strong expertise in end-to-end delivery of complex, cross-functional projects. The ideal candidate will possess a minimum of 5 years of relevant industry experience, demonstrate a proven ability to manage multiple concurrent projects in a hybrid work environment, and be well-versed in modern project management tools and methodologies.

Key Responsibilities:

• Serve as the single point of accountability for the delivery of large-scale, highly visible, and critical business and technical projects.

• Manage the full project lifecycle from initiation and planning through execution, implementation, stabilization, and closure.

• Work collaboratively with internal business/product stakeholders, engineering teams, IT, vendors, and external partners to ensure successful outcomes.

• Develop detailed project plans, schedules, estimates, resource allocations, and risk management strategies.

• Track and manage scope, timelines, budget, deliverables, and risks across multiple parallel initiatives.

• Lead project kick-offs, define roles and responsibilities, and coordinate effective execution across project team members.

• Provide timely status reporting, escalate unresolved issues, and manage communications across all levels of the organization.

• Ensure compliance with established project governance, SOPs, and delivery methodologies.

• Perform post-implementation reviews, identify lessons learned, and drive continuous improvement.

Required Skills & Qualifications:

• Minimum of 5 years of project management experience, ideally in the telecom or related IT sector.

• Strong background in managing hybrid delivery models (Agile/Waterfall/Iterative).

• Proven ability to handle multiple complex projects concurrently.

• Hands-on experience with project management tools such as JIRA, Confluence, MS Project, Monday.com, or equivalent.

• Exceptional leadership, communication, and stakeholder management skills.

• Ability to work under pressure, manage escalations, and ensure timely issue resolution.

• Familiarity with software development lifecycle (SDLC), UAT, production deployment, and support transitions.

Desirable:

• PMP, PRINCE2, or equivalent certification.

• Experience working in regulated environments with cross-functional and geographically dispersed teams.

• Understanding of telecom operations, billing systems, API integrations, and transformation initiatives

• Understanding of ERP applications & Processes related to Finance and SCM

Description:

Technical Leadership & Strategy

• Define and execute the technical roadmap aligned with business objectives
• Lead cross-functional engineering teams to drive innovation, productivity, and quality improvements
• Oversee process development and integration of new modules into manufacturing

Team Leadership & Mentorship

• Manage and mentor a team of engineers and technicians
• Provide guidance on tool safety, process chemistry, and advanced data analysis
• Foster a culture of continuous improvement and technical excellence

Process Optimization & Manufacturing Excellence

• Drive initiatives such as Design for Manufacturing (DFM) to ensure scalable and stable product designs
• Lead Root Cause Analysis (RCA) during yield excursions and process failures
• Implement Statistical Process Control (SPC) and Design of Experiments (DOE) for optimization
• Develop and enforce Standard Operating Procedures (SOPs)

Operational Efficiency & Cost Management

• Lead Cost of Ownership (CoO) reduction initiatives and waste elimination programs
• Manage production scaling while maintaining high quality standards
• Optimize inventory levels and lead times

Business & Product Ownership

• Own Product Lifecycle Management, including market positioning and profitability (P&L)
• Drive revenue growth and margin improvement, including management of Cost of Goods Sold (COGS)
• Identify market trends and ensure readiness for industry inflection points

Stakeholder & Customer Management

• Build strong partnerships with suppliers and key customers
• Lead joint development programs with semiconductor manufacturers
• Ensure high levels of customer satisfaction and long-term relationship management
• Oversee field service strategies to maximize installed base revenue

Qualifications:

• Bachelor’s in Engineering (Electrical, Mechanical, Chemical, or related field)
• Extensive experience in semiconductor equipment, manufacturing, or related high-tech industries
• Proven leadership experience managing engineering teams
• Strong expertise in SPC, DOE, RCA, and process optimization methodologies
• Demonstrated experience in product lifecycle management and P&L ownership
• Excellent communication, stakeholder management, and problem-solving skills

1. Operations Planning & Execution

• Plan, schedule, and oversee daily shipyard project activities (fabrication, installation, repairs).
• Ensure projects are executed according to timelines, specifications, and client requirements.
• Coordinate with project managers, engineers, and supervisors.

2. Workforce & Resource Management

• Manage manpower allocation (workers, supervisors, subcontractors).
• Ensure proper utilization of equipment, materials, and tools.
• Monitor productivity and optimize workforce efficiency.

 3. Safety &Compliance

• Enforce strict compliance with workplace safety regulations and MOM guidelines.
• Conduct safety briefings, risk assessments, and toolbox meetings.
• Ensure workers follow PPE requirements and safe work procedures.

4. Project Monitoring & Reporting

• Track project progress against schedule and budget.
• Prepare daily/weekly reports for management and clients.
• Identify delays or risks and implement corrective actions.

 5. Coordination& Communication

• Liaise with clients, contractors, and internal departments (HR, procurement, QA/QC).
• Attend coordination meetings and resolve operational issues.
• Ensure clear communication across all levels of the yard.

 6. Quality Control& Assurance

• Ensure all works meet engineering standards and specifications.
• Work closely with QA/QC teams to maintain quality benchmarks.
• Handle inspections and approvals.

7. Cost Control & Budget Management

• Monitor operational costs (labour, materials, equipment).
• Minimize wastage and improve cost efficiency.
• Support procurement and vendor management.

8. Problem Solving & Risk Management

• Handle unexpected issues like delays, manpower shortages, or equipment breakdowns.
• Develop contingency plans to keep operations running smoothly.

 9. Documentation& Compliance

• Maintain proper documentation (permits, reports, safety records).
• Ensure compliance with yard rules, legal regulations, and audits.
• Requirements:
• Ability to work in shipyard environments.
• 10–15 years of experience in shipyard operations
• Strong leadership and decision-making
• Knowledge of marine/offshore operations
• Safety management expertise
• Good communication and coordination
• Problem-solving under pressure

Job Responsibilities:

IT Network & Infrastructure

• Oversee the design, implementation, maintenance, and optimization of IT networks, systems, and infrastructure.

• Ensure high availability, scalability, performance, and reliability of IT services across the region.

• Lead infrastructure planning, system upgrades, and disaster recovery/business continuity initiatives.

IT Security & Compliance

• Establish and enforce IT security policies, standards, and governance frameworks.

• Ensure compliance with regulatory, legal, and industry requirements (e.g. data protection, cybersecurity).

• Oversee risk management, security monitoring, incident response, and periodic security audits.

Vendor & Software Partner Management

• Manage relationships with external vendors, software developers, and technology service providers.

• Oversee contract negotiations, service level agreements (SLAs), and vendor performance.

• Ensure vendors deliver solutions that meet business, security, and compliance requirements.

IT Help Desk & User Support

• Lead IT help desk operations with partner vendors to provide timely and effective end-user support.

• Establish service standards, KPIs, and escalation procedures for incident and problem management.

• Ensure a consistent IT support experience for users across all locations.     

Job Requirements:

• Minimum Diploma in It related study

• Minimum 3 years of working experience

• Hands-on experience in network administration, systems management, and end-user support.

• Working knowledge of IT security practices and compliance requirements.

• Experience managing external vendors and service providers.

• Experience in financial services or insurance industry will be an advantage

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format or please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd      

EA License No: 19C9950

EA Personnel: Lee Jun Siong (Johnson)

EA Personnel Reg No: R24120242

• Project Manager shall be a suitably qualified personnel with experience to interface with the different teams (eg. System Infrastructure team, Security Team and Others).
• Be the POC to present at all Monthly progress meetings, he/she shall report the progress to the Authority.
• Lead an engineering team to review, modify, design and implementation at the new and existing system.
• Lead the joint effort between the Authority’s appointed vendors and the engineering team for any troubleshooting failure/faults related to the network implementation on the existing system.
• Highlight any technical or schedule risk regarding the project. He/she shall also present to the Authority mitigation measure with solutions to move the project forward to reduce the impact to the technical and schedule impact.

Requirement:

• Bachelor Degree in Computer Science or equivalent IT System Management experience of various aspect
• Shall have at least Five (5) years of ICT Project Management.
• Familiar with Government IT process and compliance will be added advantage.
  

We are hiring an Application Support Analyst for one of our clients in Singapore. The ideal candidate will have strong experience in IT trading environment.

Key Responsibilities:

Production monitoring

• Monitor the global IT platform and execute the associated action when alerts are raised.
• Process (analyze, solve, document) incidents.
• Coordinate incidents resolution with Paris teams when necessary (for instance with infrastructure teams or on-duty people)
• Actively participate in the writing or enhancement of operational procedures (in link with the monitoring alerts)
• Engage in FTS (Follow-the-Sun) model with Europe, including information sharing and tasks handover
• Follow up on the evolution of the IT platform (release) and adapt monitoring tools and procedures

Support to users

• Process local user support requests (configurations, assistance…)
• Collect regularly user feed-backs on system Run Quality and share it with development teams

Transversal

• Enrich the backlog of problems (source of recurring incidents), including description, impact/recurrence/priority, …
• Manage the IT part of the Singapore Business Continuity Plan
• Share improvement ideas with Business Analyst

Required Skills & Experience:

• Degree in IT engineering or Mathematics.
• 2-6 years relevant experience in IT trading environment
• Experience and knowledge about Trading and/or portfolio management processes. Derivatives Commodities is a plus.
• Understanding of trading environment.
• First experience in live monitoring and application support of large IT systems
• Good technical knowledge on Windows environment
• SQL skill

We regret to inform that only shortlisted candidates will be notified.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.

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PERSOL Singapore Pte Ltd

• RCB No. 200007268E • EA License No. 01C4394

• Registration ID (Saravanan R1871815)

• Own end-to-end technical delivery of bank's technology initiatives, from pre project inception through post go live support, ensuring predictable, high quality outcomes.
• Provide hands on technical leadership across delivery teams, acting as an escalation point for design, implementation, and engineering decisions.
• Partner closely with business stakeholders, architects, and product owners to shape solution designs that meet functional and non functional requirements.
• Lead and govern delivery using a hybrid Agile model, combining Scrum/Scaled Agile practices with appropriate traditional controls for regulatory and enterprise needs.
• Drive engineering execution across multiple streams, ensuring effective sequencing of work, management of cross system dependencies, and timely delivery.
• Own technical delivery planning, including scope definition, estimation, dependency analysis, environment readiness, and release planning.
• Proactively identify, manage, and escalate technical, delivery, and operational risks, ensuring visibility in appropriate governance forums.
• Ensure delivery adheres to the Bank’s software development, security, DevSecOps, and release management standards.
• Maintain accountability for all delivery milestones, quality gates, and compliance checkpoints, ensuring audit and regulatory readiness.
• Lead solution design and implementation discussions, including APIs, integrations, and microservices, ensuring scalability, security, and resilience.
• Drive adoption of engineering best practices, including:

• Code and design reviews
• Automated testing and quality gates
• CI/CD pipelines and deployment automation
• Ensure quality-first engineering by embedding testing, security, and performance considerations early in the development lifecycle.

• Monitor delivery health using data-driven metrics such as velocity, cycle time, defect trends, environment stability, and release success rates.
• Actively participate in Scrum of Scrums and cross stream technical forums to resolve dependencies and alignment issues across teams.
• Lead regular delivery and engineering cadences (daily stand ups, sprint reviews, retrospectives, weekly delivery checkpoints) and track actions to closure.
• Own and govern change management, ensuring controlled scope evolution while safeguarding delivery commitments and technical integrity.
• During test and stabilization phases, actively drive defect resolution, managing SLA adherence, defect density, and re open rates.
• Ensure production readiness, including deployment planning, operational handover, monitoring, and support models.
• Foster a culture of technical excellence, inclusiveness, and continuous improvement, encouraging proactive participation and ownership within teams.
• Lead and contribute to cross team improvement initiatives across Agile delivery, DevSecOps tooling, architecture standards, delivery governance, and the Bank’s System Development Methodology

Job Responsibilities :

• Lead and manage the full tendering process, including pre-qualification, commercial and technical submissions.

• Develop and standardise tender procedures, pricing formats, schedules of rates, and technical data.

• Review cost estimates, conduct risk assessments, price analysis, and value engineering to ensure competitive tenders.

• Coordinate and chair tender meetings, prepare reports, presentations, and recommendations to management.

• Attend tender interviews, site show rounds, and negotiate with clients until contract award.

• Liaise with consultants, clients, QS, and project teams to review design briefs and tender specifications.

• Prepare tender budgets upon award and conduct project handover and kick-off meetings.

• Manage tender queries and ensure timely preparation and submission of clarifications.

• Monitor market trends, upcoming tenders, and benchmarking data.

• Conduct post-tender and post-contract reviews for continuous improvement.

• Provide guidance and training to junior staff on tendering, cost control, and contract administration.

• Maintain strong client relationships and support business development initiatives.

• Perform other duties as assigned by management.

Position Overview

This role is to be responsible for managing the Process and System function and where relevant. This includes all the related activities of process analysis, continuous improvement, training, support and maintenance of all Air Freight processes and their related applications (eg. CargoWise), and to enhance reporting functionalities follow business needs.

The role also includes analysis of operational procedures – customers and as well as suppliers and third parties, assisting in documenting and producing technical as well as forwarding solutions to be applied.

Key Responsibilities

• Responsible for the delivery of day to day systems and process support for operations and management through supporting our air and sea freight production systems in cooperation with the regional team.
• Oversee and ensure the delivery of user training (system enhancements, air and sea freight forwarding, process optimization and other advanced and dedicated trainings).
• Ensure high operational data quality via analysis, review and action planning together with the Air and Sea Freight Management Team.
• Support and oversee external parties electronic data (EDI) interfaces via definition of requirements, support and communicating with IT teams for specifications.
• Drive process optimization and support the implementation of changed processes to improve the quality of operational processes and systems.
• Oversee the testing and implementation of new releases in cooperation with the Project Team.
• Act as the interface between IT and the business by defining + communicating system requirements in cooperation with Project Team.
• Drive the analysis of operational procedures for both customers and suppliers and assist with documenting and producing solutions.

Qualifications & Experience

• Bachelor’s degree in related field
• 5+ years of progressive experience in logistics or freight forwarding.
• Bring the right attitude to the job with a focus on driving profitable operational solutions for the organization to deliver, maintain and improve.
• Focus on leadership, project management, systems knowledge and a process improvement mindset.
• Flexible, trustworthy and demonstrate a high level of business judgment, focus + commitment to be successful in this role.
• Culturally adaptable across South East Asia markets.

Company

SG Group of Companies is a dynamic and rapidly expanding vessel owner and operator, proudly serving the Singapore harbourcraft sector. Through SG Shipping and our digital platform SeaCabbie, we provide reliable marine logistics and launch services to a wide range of clients across the port and offshore ecosystem.

As we continue to scale our operations, we are looking for a Customer Support & Account Executive to ensure smooth service delivery, strong client relationships, and operational excellence across all post-sales activities.

Job Description                                                       

The Customer Support & Account Executive plays a critical role in managing client relationships after sales closure, ensuring seamless execution of services, and maintaining high levels of customer satisfaction.

This role acts as the bridge between clients, operations, and internal teams - ensuring that bookings, service delivery, invoicing, and issue resolution are handled efficiently and professionally.

• Act as a key interface between clients and internal teams, ensuring seamless service delivery and alignment of expectations
• Proactively engage with clients to identify service gaps, address concerns, and enhance overall customer experience
• Drive cross-functional coordination to ensure timely execution of client requirements and commitments
• Identify recurring operational or service inefficiencies impacting client experience and lead improvement initiatives
• Design and implement enhancements to workflows, tracking systems, and reporting frameworks to improve service reliability
• Champion digitalisation and automation efforts to improve client visibility, responsiveness, and operational efficiency
• Develop and maintain high-quality client-facing materials, including service summaries, performance updates, and presentations
• Ensure consistency in client communication, positioning, and overall brand representation
• Contribute to strengthening account relationships by identifying opportunities to improve service value and visibility

Qualifications & Skills

Education

• Diploma or Bachelor’s degree in Business, Maritime Studies, Logistics, or related field

Requirements

• 2–5 years of experience in customer support, operations, account management, or logistics coordination
• Experience in maritime, shipping, logistics, or service-based industries is an advantage
• Strong communication and interpersonal skills (client-facing)
• High attention to detail and problem-solving mindset
• Ability to manage multiple stakeholders and priorities in a fast-paced environment
• Customer-centric mindset with strong ownership of outcomes
• Proactive and solution-oriented approach
• Ability to handle operational pressure and time-sensitive tasks
• Team player with cross-functional collaboration ability