Total 1,280 Manager level Customer Service job vacancies

You will manage the finance, procurement and office administration for the Cluster and Satellite Offices. You will also support in the curation of future volunteer training programmes/ materials, team building and learning initiatives at the Cluster level.

Finance & Procurement

• Monitor cluster budget and expenditures, assist in forecasting and manage the allocations to Satellite Offices (SOs), and highlight budget exceptions for intervention
• Collaborate with the SOs on budgetary marksmanship and strengthen projection capabilities to ensure healthy cashflow
• Manage centralized repository of finance and procurement processes, such as the procurement of goods, services and other service & supply contracts, vendor management, coordination of payments and deliveries, and distribution of items/collaterals purchased by or attained by HQ for the SOs within the Cluster
• Establish strong working relationship with the HQ F&P business partner to optimize and improve processes for more effective operations
  

Office Management & Administration

• Oversee and manage office equipment and infrastructure planning for the Cluster and SOs
• Work closely with HQ departments to coordinate volunteer management and training, gather feedback and ground sensing and identify areas for improvement, training gaps and needs
• Support HQ departments in the curation of future volunteer training programmes/ materials, team building and learning initiatives, such as Townhalls, Learning Days, Teambuilding & other cohesion events, and align with HQ on relevant culture and employee engagement communications
  
  
  Job Requirements
• A degree or equivalent in any field, from a recognised University
• Minimally 3-4 years of relevant working experience, preferably in similar capacity
• Possess good interpersonal skills and able to manage multiple partners and stakeholders 
• Familiarity with community and healthcare partners and stakeholders would be an advantage
• Good communication and writing skill

Senior Programme Manager

Department: Youth & Counselling Dept, Corporate Dept

Reports to: Executive Director

Organisation: Calvary Community Care

Role Overview
The Senior Programme Manager (SPM) provides strategic and operational leadership for the Youth &Counselling Department, ensuring quality, evidence-based service delivery aligned with the organisation’s mission and regulatory standards.

The SPM functions as second-in-command to the Executive Director (ED), providing leadership continuity in ED’s absence and contributing to corporate governance, impact evaluation, and organisational strategy. This is a senior leadership role combining programme and team management, stakeholder engagement, and corporate oversight.

Key Responsibilities

1. Strategic & Programme Leadership

• Oversee planning, implementation, and evaluation of Youth Mentoring, Youth Development, and Counselling programmes.

• Translate organisational strategy into annual programme plans, KPIs, and measurable outcomes.

• Ensure compliance with NCSS,MSF, and relevant regulatory or funding requirements.

• Drive service innovation and continuous improvement to enhance client outcomes.

2. Impact Measurement & Research

• Lead impact studies, programme evaluations, and outcome measurement frameworks.

• Develop dashboards and reporting structures for Management and Board oversight.

• Analyse service data to inform programme refinement and funding proposals.

• Strengthen evidence-based practice and contribute to thought leadership in youth and counselling services.

3. Leadership & Team Management

• Lead, supervise, and develop Programme Managers, Counsellors, and Youth Workers.

• Strengthen team capability in trauma-informed care, safeguarding, and professional ethics.

• Foster a high-performance, values-driven, and collaborative culture.

• Oversee manpower planning and succession within the department.

• Ensure sound SOPs, internal controls, and operational governance within the department.

4. Stakeholder & Partnership Development

• Build and manage partnerships with schools, community agencies, corporate partners, and donors.

• Strengthen referral networks and cross-sector collaborations.

5. Corporate &Governance Support

• Support the ED in strategic planning, budgeting, and corporate reporting.

• Represent the organisation in external meetings, partnerships, and sector platforms when required.

• Contribute to Board papers, funding proposals, and organisational risk management processes.

6.Acting Executive Director (When Required)

• Provide executive oversight across departments in the absence of the ED.

• Support financial oversight, operational continuity, and staff leadership.

• Safeguard organisational reputation and stakeholder confidence.

Qualifications & Experience

• Degree or Postgraduate qualification in Social Work, Counselling, Psychology, or related field(Master’s preferred).

• Minimum 5 years of experience in social services, with at least 3years in a supervisory/leadership role.

• Experience in programme evaluation, impact measurement, or research.

• Strong knowledge of Singapore’s social service ecosystem and funding frameworks.

• Demonstrated leadership capability and strategic thinking.

Our Purpose

“Igniting Greatness”

Our Mission

“We empower every person within our community, through our Circle of Care, to go beyond what they think is possible”

Our 5 Values

Collaboration, Integrity, Empathy, Excellence, Empowerment

Job Summary: UFIT Singapore

Position: Head of Customer Experience (Health & Fitness Client Services)
Location: Singapore
Reports to: CEO & CCO

Role Overview:

The Head of Health and Fitness Client Services serves as the focal point for all front of house clients servicing within the B2C Health and Fitness department. They are directly responsible for:

●      Establishing new front-of-house processes and standards across all fitness and health operations.

●      Enhancing client experience and optimizing health conversion rates from inquiries.

●      Overseeing direct insurance billings and front-of-house responsibilities to optimize efficiencies in this area.

●      Setting out the operational responsibilities of senior reps at each location and communicating these to the relevant location managers.

●      Overseeing payroll-related items for health & fitness

Reporting directly to the Director of Health and Fitness for client servicing and commercial items, and to the Chief Executive Officer (CEO) for facility and HR-related aspects, this role plays a pivotal role in ensuring seamless operations and exceptional client service delivery.

Key Responsibilities:

1. Operational Oversight:

Manage day-to-day UFIT Rep operations, ensuring consistency, efficiency, and high service standards across all areas:

●       Enquiry Management – Oversee timely and professional handling of all client enquiries across channels; develop and maintain training materials to guide the team on best practices. Assist in direct insurance billing

●       Scheduling Protocols – Ensure accurate booking processes, optimal utilization of schedules, and adherence to SOPs.

●      Inventory Management – Monitor stock levels, coordinate replenishment, and minimize discrepancies

●      Vendor Coordination – Liaise with external vendors to ensure timely delivery of services and supplies

●       Facility Maintenance – Maintain overall cleanliness, safety, and operational readiness of all facilities

●       Team & Operations Support – Address day-to-day operational issues, ensure team alignment with standards, and support smooth workflow execution

●      Assist in coordinating housekeeping schedules and overseeing attendance to maintain operational efficiency and adequate staffing coverage.

2. Client Experience Enhancement:

●       Drive initiatives to elevate the overall client journey by developing and implementing strategies that enhance every touchpoint—from initial enquiry and appointment scheduling to in-clinic interactions and post-visit follow-ups—while establishing and reinforcing consistent service standards to ensure a seamless, personalized, and high-quality experience across allocations.

●      Gather client and Hub Manager feedback, implementing improvements to surpass customer satisfaction goals.

●       Identify operational gaps and implement improvements to enhance efficiency and over all client experience

●      Support initiatives that strengthen client relationships, encourage repeat visits, and improve long-term engagement

3. Front Desk Operations:

●       Oversee front desk activities, including client check-in, registration, appointment scheduling, and direct insurance billings, reporting to the CEO.

●      Provide training in customer service best practices to staff, ensuring a welcoming and professional atmosphere.

●       Optimize Front-of-house responsibilities to streamline processes and enhance efficiency in direct insurance billings.

4. Resolution of Issues:

●       Address and resolve patient concerns or complaints promptly and professionally, reporting to the Director of Health and Fitness, or the action managers where relevant

●       Collaborate with healthcare providers to ensure swift resolution of clinical issues impacting patient satisfaction

5. Training and Development:
●       To lead new joiners' Brand Onboarding detailing UFIT ‘s 4 pillars and Circle of Care

●      Conduct customer service training for all UFIT Reps, emphasizing client-centric care.

●      Foster a customer service culture aligned with UFIT’s values and goals.

●       Establish service-based KPIs and conduct quarterly reviews with UFIT Reps on service standards and performance.

Additional Details:

●      Working hours: Monday to Friday,9:00 AM to 6:00 PM.

●      Alternate Saturdays 8am-12pm. 2 Saturdays per month.

●      May be required to cover front-of-house duties in case of illness or other contingencies.

• Manage a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

The Service & Project Manager is responsible for leading, managing, and developing the company’s service organization while also overseeing the successful delivery of projects supporting the full lifecycle of the company’s power and infrastructure solutions within the telecommunications and datacenter sectors. This includes installation, commissioning, preventive and corrective maintenance, technical support, troubleshooting, upgrades, retrofits, and system deployments across customer sites, covering DC Power systems, AC UPS, electrical distribution, and cooling infrastructure.

This role ensures the delivery of high-quality, safe, and reliable service support while also managing project execution from planning through completion. The Service & Project Manager is accountable for meeting contractual obligations, service level agreements (SLAs), project timelines, budgets, and internal performance targets. The role acts as the key interface between customers, service teams, project teams, vendors, and internal stakeholders to ensure timely resolution of technical and operational issues and successful project delivery.

In addition to operational and project leadership, the role carries commercial responsibility for growing both the service and project business. This includes driving service sales, developing long-term maintenance contracts, identifying retrofit, upgrade, and expansion opportunities, and supporting lifecycle service and infrastructure deployment offerings. The role contributes directly to revenue growth, margin optimization, and long-term customer retention.

The Service & Project Manager is expected to establish a strong culture of service excellence and project discipline, emphasizing responsiveness, technical competency, safety, quality execution, and customer satisfaction, while ensuring projects are delivered on time, within budget, and in accordance with industry standards and best practices.

Key Responsibilities

1.Service & Project Operations Management

·         Lead and manage day-to-day service operations including installation, commissioning, maintenance, and emergency support

·         Plan and allocate manpower, tools, and resources efficiently

·         Ensure service delivery meets quality standards, SLAs, and safety requirements

·         Oversee scheduling, site coordination, and service logistics

·         Monitor service KPIs and implement improvements where needed

2.Technical Leadership

·         Provide technical guidance and escalation support to service engineers and technicians

·         Ensure proper troubleshooting methodologies and root cause analysis

·         Support complex installations and critical site interventions when required

·         Maintain technical competency within the team through training and knowledge sharing

3.Customer Management

·         Act as the main point of contact for key service customers

·         Build strong customer relationships and ensure high satisfaction levels

·         Handle escalations, complaints, and critical service incidents professionally

·         Conduct service review meetings with customers where applicable

4.Business Development & Service Sales

·         Drive growth of the service business (maintenance contracts, parts, upgrades, retrofits)

·         Identify new service opportunities within the installed base

·         Support preparation of service proposals and costing

·         Collaborate with the sales team to position lifecycle and value-added services

·         Achieve service revenue and margin targets

5.Team Leadership & Development

·         Lead, mentor, and develop the service team

·         Set performance goals and monitor staff productivity

·         Support recruitment and capability development

·         Promote a strong safety and customer-centric culture

6.Process & Compliance

·         Ensure compliance with safety standards, company policies, and regulatory requirements

·         Improve service processes, reporting systems, and documentation practices

·         Maintain proper service records, reports, and customer documentation

·         Support audits and quality management initiatives

Customer Project Manager (CPM) is part of Epsilon Customer Services Team and is responsible for managing overall delivery of customers’ orders with focus on exceptional customer experience. CPM owns the scope, requirements, schedule, communication, and status of the projects under their charge and is the main point of contact for customers and internal stakeholders.

Customer Service Delivery

• Manage end-to-end delivery of customer’s orders
• Validate the scope, solution and customer requirements as per the signed Service Order Form (SOF)
• Liaise closely with customers – kick-off call, weekly meetings, prompt response to customer queries
• Manage the customer order schedule – set and track milestone for successful delivery
• Task internal stakeholders and coordinate task execution
• Escalate delivery issues and delays appropriately to the right stakeholders and overcome the issues timely to meet RFS date
• Manage project risks and dependencies and recommend workaround to meeting delivery timelines
• Set and meet Ready for Service (RFS) dates, complete customer orders and start billing

Supplier Management

• Liaise closely with suppliers and vendors
• Manage delivery timelines on off-net orders and 3rd party vendors, related to customer orders
• Escalate to suppliers in case of milestone delay or timeline breach
• Order and deliver 3rd party cross-connect

Process & Systems

• Follow Epsilon delivery process and ensure all order documentation is accurate and up to date
• Use Epsilon internal systems for order management and delivery
• Provide feedback and suggestion on process & systems improvements

Communication & Collaboration

• Effectively communicate and collaborate on daily basis with internal stakeholders (Sales, Sales Support, Solutions, Provisioning, Procurement) and external (Customers, Vendors, Suppliers)
• Using best possible communications channel (internal system, phone, IM, email) to resolve ongoing issues and achieve best possible result
• Embrace proactive and constructive communication

Requirements

• Bachelor’s degree in telecommunications, computer science or equivalent discipline
• 2+ years’ experience in hands-on project management from Telecommunications Industry
• Strong analytical and problem-solving skills
• Able to make sound judgement given unexpected project situations
• Excellent communication and collaboration skills
• Has “Customer first” mindset
• Leadership skills with ability to influence and inspire
• Keen eye for detail and a result driven approach
• Agile, adaptable and supportive
• Team player and problem-solver
• Able to identify issues, suggest improvements and solutions
• Industry recognized Project Management certification(PMP, Prince2, Agile) is a plus

About the Role

As an OSS Network Inventory & Planning Specialist, you will play a key role in designing, configuring, and supporting telecom network inventory, planning, and service provisioning solutions using SunVizion. You will work across OSS/BSS systems to ensure accurate network modeling, efficient service activation, and seamless integration for fiber and broadband networks.

Key Responsibilities

• Design, configure, and support SunVizion Network Inventory and Network Planning modules

• Analyze and model logical and physical network resources including fiber, cables, ducts, joints, manholes, and network trails

• Support resource data model (RDM) understanding, data migration, mapping, validation, and inventory consistency checks

• Perform end-to-end fiber network planning and design from central office to customer premises

• Generate and validate Single Line Diagrams (SLDs) and Bills of Materials (BOM) aligned with actual network connectivity

• Configure and manage service provisioning workflows including service orders, trail creation, and path assignments

• Collaborate with OSS/BSS integration teams to validate API flows, feasibility checks, order lifecycle events, and responses

• Troubleshoot network planning, provisioning, and integration issues to identify root causes and support resolution

• Coordinate with cross‑functional teams and vendors to align system configuration, design logic, and delivery timelines

Required Qualifications

• Strong hands-on experience with SunVizion Network Inventory and Planning modules

• Solid understanding of telecom OSS/BSS architecture for fiber and broadband networks

• Experience with GIS concepts, spatial data management, and network topology modeling

• Hands-on experience writing SQL queries, views, and stored procedures for reporting and analysis

• Good understanding of REST and SOAP API integrations and data flow troubleshooting

• Strong analytical, coordination, and technical documentation skills

• Understanding of end-to-end service order and engineering order workflows

Preferred Qualifications

• Experience supporting OSS integrations with external systems and vendors

• Exposure to automation of network design workflows and GIS-based design tools

• Leadership or team coordination experience in complex delivery environments

Job Description:

• Oversees daily manufacturing, production, and service activities to ensure compliance with API specification and safety standards.
• Manage staff, optimize processes, handle logistics, and control budgets to meet customer requirements and improve efficiency.
• Monitor daily operations, manage inventory, and optimize workflows to reduce costs.
• Ensure strict adherence to safety regulations and lead emergency responses.
• Supervise, train, and develop technical teams and staff.
• Liaise with clients and vendors to fulfill requirements and manage supply chain.

Requirements:

• Min Degree in Mechanical/ Manufacturing/ Industrial/ Precision Engineering, or equivalent.
• Minimum 5 years of experience in Oil and Gas Machining
• Knowledge of API standards and manufacturing processes

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

Job scope

• Proactively engage with guests, showing genuine interest in their preferences to deliver memorable dining experiences.
• Manage and supervise daily restaurant operations to ensure seamless and efficient service.
• Uphold excellent standards of cleanliness, food quality, and ambiance, demonstrating strong attention to detail.
• Track inventory levels and liaise with suppliers to ensure timely stock replenishment.
• Lead recruitment, training, and motivation of team members to build a positive, high-performing, and collaborative work culture.
• Collaborate with the kitchen team to streamline workflow, manage inventory, and maintain consistent food quality.
• Take responsibility for the outlet’s P&L, monitoring revenue, expenses, and profitability to meet financial goals.

Requirement

• Minimally 2-3 years experience in F&B industry
• Able to work until midnight
• Worked as a Restaurant Manager
• Skilled in overseeing outlet P&L, ensuring strong financial performance and profitability

To submit your application, please apply online apply@rn-care.com or call +65 6220 0847 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Key Responsibilities

• Manage and coordinate daily operations

• Plan and deploy manpower, including scheduling maintenance for customers

• Oversee preventive and corrective maintenance to meet SLA requirements

• Serve as the main point of contact for client requests, issues, and escalations

• Supervise technicians and provide on-site support when required

• Coordinate with internal teams to ensure smooth service execution

• Track service performance, identify issues, and implement improvements

• Prepare operational reports and update management regularly

• Any other ad-hoc duties assigned by the Company

Requirements

• Diploma/Degree in Engineering, IT, or related field

• 2–3 years of relevant experience in service/maintenance or system integration

• Familiarity with CCTV, access control, or security systems preferred

• Good coordination, communication, and problem-solving skills

• Proficient in Microsoft Office and tech savvy

• Independent and resourceful

• Possess initiative and a positive working attitude.

Responsibilities

• In charge of managing daily production, capacity planning and machine optimization.
• In charge of leading and motivating the production team to meet schedules for the various operations supporting customer requirements.
• Responsible for maintaining a safe, organized and clean work environment by setting and driving 6S standard.
• Responsible for respective consumable spending, delivery metrics, capacity planning, risk assessment, Total Productive Maintenance (TPM), and Overall Equipment Efficiency (OEE).
• Involve in supporting and participating in Lean/Kaizen initiatives.
• Conduct routine cell and tool box meetings with effectively.
• Responsible for maintaining a motivated and disciplined workforce and promote a positive working environment to improve employee morale.
• Coordinate with cross functional teams in resolution of any issue that may impact production/quality.
• Responsible in identifying opportunities for production efficiency improvement and reduction in waste.
• Taking charge of managing proper and accurate updating of ERP system (Syteline).
• Perform related duties as assigned.

Requirements

• Min Diploma in Engineering or relevant
• Min 7 years of production or operations experience in a manufacturing environment with 3 years of experience in a supervisory
• Experience in CNC machining and metal fabrication processes.

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

We are looking for a dynamic Beauty Centre Manager to lead our team in a premium pre and postnatal wellness and healthcare environment. You will oversee daily sales operations, manage a team, and drive revenue growth through exceptional client engagement.

Job Description:

• Develop and execute sales strategies to drive growth across all service offerings.
• Set and monitor KPIs to meet or exceed monthly and quarterly sales targets.
• Identify and explore new business opportunities and customer segments.
• Provide tailored consultations and build trusted relationships with expecting and new mothers.
• Deliver high-quality, empathetic customer service aligned with the wellness journey of clients.
• Maintain strong client retention through personalized follow-up and care.
• Lead, mentor, and train the sales and front-desk team to achieve performance standards.
• Conduct regular coaching sessions on sales techniques, product knowledge, and service etiquette.
• Foster a positive and professional work culture focused on collaboration and results.
• Oversee daily sales operations and ensure seamless appointment flow and client experience.
• Ensure accurate documentation of sales records, package usage, and client information in CRM systems.
• Prepare performance reports and provide strategic insights to management.
• Work with the marketing team to execute in-store promotions, wellness campaigns, and referral initiatives.
• Represent the brand in workshops, events, and wellness collaborations.
• Stay updated on industry trends and customer feedback to help refine offerings.

Job Requirement:

• At least 5 years of sales or business development experience in the wellness, healthcare, or beauty industry.
• Strong leadership capabilities with proven team management experience.
• Excellent interpersonal and communication skills with a warm, client-centric approach.
• Passion for maternal wellness and delivering exceptional service.

We regret only shortlisted candidates will be notified.

Job Summary

The Catering Operations Manager is responsible for the overall planning, execution, and delivery of high-quality catering services. This role involves client consultation, event coordination, team management, and budget oversight to ensure exceptional guest experiences across all catering functions, from intimate gatherings to large-scale corporate events. A strong focus on service standards, food quality, and operational efficiency is essential.

Key Responsibilities

1. Client Consultation & Sales Management

• Understand and assess customer requirements through direct consultations, emails, and event briefs.
• Propose catering solutions tailored to client needs, budgets, and event types (corporate, wedding, festivals, private functions).
• Maintain a professional and friendly relationship with clients to foster long-term business.
• Prepare detailed proposals and quotations, including menu suggestions, service styles, and pricing structures.
• Negotiate pricing while maintaining profitability and service quality.
• Ensure timely follow-up on client enquiries and confirmations.

2. Menu Planning & Customization

• Work closely with chefs and culinary teams to design menus suited to various event themes and dietary preferences (vegetarian, Jain, vegan, gluten-free, etc.).
• Innovate and update menus regularly to reflect seasonal ingredients, culinary trends, and customer feedback.
• Coordinate food tastings for high-profile or large-scale events when required.
• Ensure menus are costed correctly and align with brand standards.

3. Event Coordination & Execution

• Plan and manage all aspects of event execution including food production, presentation, setup, service, and breakdown.
• Conduct site visits when necessary to assess layout, logistics, and venue suitability.
• Coordinate with vendors for additional needs such as décor, cutlery, rental equipment, floral arrangements, or AV support.
• Ensure all food safety, hygiene, and presentation standards are met on-site.
• Supervise event setup including buffet lines, seating, signage, and guest flow.

4. Staffing & Team Leadership

• Hire, train, and onboard catering staff including waitstaff, event captains, kitchen helpers, and logistics crew.
• Prepare staffing rosters, assign roles, and manage shift scheduling based on event requirements.
• Conduct briefings before each event to ensure all staff are aligned on timing, menu, service flow, and guest expectations.
• Supervise staff during events and provide real-time direction and problem-solving.
• Monitor staff performance and maintain a positive, service-oriented team culture.

5. Operations & Logistics

• Oversee procurement and maintenance of catering equipment, tableware, utensils, linens, and display materials.
• Maintain accurate inventory records and monitor usage to avoid overstocking or shortages.
• Ensure timely ordering and delivery of food items and materials required for events.
• Coordinate transport logistics, setup timelines, and venue access requirements.

6. Marketing & Business Development

• Develop and implement marketing plans to promote catering services to individuals, corporations, and institutions.
• Collaborate with the marketing team to create brochures, social media content, and promotional campaigns.
• Build partnerships with event planners, wedding coordinators, and corporate offices.
• Attend trade shows, exhibitions, and networking events to increase brand visibility and generate leads.
• Monitor client feedback and online reviews to continually enhance offerings and service delivery.

7. Financial Management & Reporting

• Assist in the preparation of budgets and financial projections for the catering department.
• Track all catering-related expenses including food cost, labour, logistics, and rental items.
• Prepare post-event financial summaries and analyse profitability.
• Recommend pricing structures that balance value for customers and business profitability.
• Ensure timely invoicing and coordination with the finance team for payment collection.

8. Customer Relationship Management

• Act as the primary point of contact for catering clients from enquiry to post-event follow-up.
• Ensure prompt and professional communication at all stages of the sales and service process.
• Handle last-minute requests, changes, or complaints with diplomacy and efficiency.
• Conduct client satisfaction surveys and maintain a database of repeat and high-value customers.

9. Compliance & Quality Assurance

• Ensure all catering operations comply with local food safety, hygiene, and labour regulations.
• Maintain updated records of licenses, health inspections, and certifications.
• Conduct periodic audits of kitchen and storage areas used for catering.
• Train staff in hygiene protocols and allergen awareness.

10. Innovation & Strategic Planning

• Stay updated on industry trends, guest expectations, and competitor offerings.
• Introduce innovative ideas such as themed buffets, live stations, eco-friendly packaging, or digital ordering systems.
• Explore new revenue streams such as DIY catering kits, delivery catering, or festive gift boxes.
• Collaborate with executive management to align catering goals with broader brand objectives.

Skills & Competencies Required

• Excellent communication skills (verbal and written)
• Customer-first mindset with strong problem-solving abilities
• Leadership & team management skills with experience supervising large teams
• Detail-oriented with excellent organisational and multitasking capabilities
• Knowledge of food safety regulations and HACCP standards
• Strong negotiation and budgeting skills
• Ability to thrive under pressure and adapt to last-minute changes
• Proficiency in Microsoft Office (Word, Excel, Outlook); familiarity with POS or event software is a plus

Preferred Qualifications & Experience

• Diploma or Degree in Hospitality, Event Management, or Business Administration
• Minimum 3–5 years’ experience in catering operations, F&B service, or event coordination
• Prior experience in high-volume catering (e.g. weddings, corporate events) is highly desirable

Working Conditions

• Must be willing to work on weekends, public holidays, and evenings depending on event schedules
• On-site supervision required for off-premise events
• Physically fit to oversee event setup and coordinate staff over long hours

Job Description:

• Oversees daily manufacturing, production, and service activities to ensure compliance with API specification and safety standards.
• Manage staff, optimize processes, handle logistics, and control budgets to meet customer requirements and improve efficiency.
• Monitor daily operations, manage inventory, and optimize workflows to reduce costs.
• Ensure strict adherence to safety regulations and lead emergency responses.
• Supervise, train, and develop technical teams and staff.
• Liaise with clients and vendors to fulfill requirements and manage supply chain.

Requirements:

• Min Degree in Mechanical/ Manufacturing/ Industrial/ Precision Engineering, or equivalent.
• Minimum 5 years of experience in Oil and Gas Machining
• Knowledge of API standards and manufacturing processes

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

A General Manager in a cleaning service firm is responsible for overseeing daily operations, managing staff, ensuring high-quality cleaning standards, and controlling budgets. They play a critical role in client acquisition by crafting professional proposals that highlight trustworthiness, specialized training, and reliability. 

Key Responsibilities & Focus Areas

• Operational Management: Overseeing scheduling, inventory management for cleaning supplies, and equipment maintenance.
• Quality Assurance: Implementing quality control plans to maintain high standards, which is crucial for retaining commercial clients.
• Staffing & Training: Recruiting, screening, and training cleaning crews to ensure trust, professionalism, and consistent performance.
• Safety Compliance: Ensuring all cleaning practices comply with health, safety, and environmental standards.
• Client Relations: Building and maintaining relationships, often engaging in site walk-throughs and addressing client-specific needs.
• Strategic Growth: Driving business development, creating marketing strategies, and setting financial objectives to achieve growth, such as increasing client numbers by a specific percentage annually. 

Components of a General Manager’s Service Proposal

• Company Overview: Highlighting experience, insurance, bonding, and unique selling propositions.
• Scope of Work: Detailing specific tasks, frequencies, and specialized services (e.g., deep cleaning, carpet care).
• Quality Guarantee: Describing the supervision, check-ins, and communication channels (e.g., technology apps) used to guarantee results.
• Pricing: Providing transparent, competitive pricing that reflects the value of the service, including optional add-ons. 

Key Success Factors for a General Manager (Service Firm)

People Management: The core of the business relies on recruiting and retaining trustworthy staff.

• Professionalism: Creating a polished image through branding, uniforms, and punctual service.
• Value-Driven Service: Focusing on impact (e.g., increased productivity for the client, improved health environment) rather than just the task. 

Required Experience

• Industry Tenure: Minimum of 3 to 5 years of relevant experience in the cleaning services, facilities management, or manpower services industry.
• Leadership Track Record: Proven experience managing large, distributed teams of blue-collar or field-based staff.
• Business Accountability: Demonstrated history of full P&L (Profit and Loss) accountability, including budget monitoring and cost control.
• Operational Execution: Experience in scaling processes, improving workforce productivity, and maintaining high service standards in fast-paced environments.
• Client Management: Background in building and maintaining relationships with key stakeholders, partners, and clients.