Total 2,075 Senior Executive level Customer Service job vacancies

Job Description

• Industry/ Organization Type: Freight Forwarder
• Position Title: Account Management Executive (Sales Support)
• Working Location: Central – Marymount
• Working Hours: 5 days / Mon-Fri: 8.45am - 6pm
• Salary Package: Up to SGD 4000 + AWS + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Handle sales enquiries, prepare, and present quotations
• Communicate clearly and effectively with both internal teams and external stakeholders
• Develop and implement sales strategies and marketing plans
• Deliver excellent customer service to ensure customer satisfaction and build long-term customer relationships
• Follow up on cold calls and potential leads to drive sales and achieve targets
• Prepare and submit month-end sales reports

APPLY NOW!!!

• Min. O level
• Min. 1 year of related experience in freight forwarding or logistics industry
• Experience in account management / Sales within the freight forwarding or logistics industry is preferred
• Primarily responsible for managing and growing existing customer accounts (farmer role)
• Possess class 3 license is a plus
• Company car will be provided for client visits when required (not on a frequent basis)

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #81474 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

The Senior Service Management Consultant is responsible for delivering high value-added consulting services to enterprise customers by designing, implementing, and optimizing ServiceNow and Enterprise Service Management (ESM) solutions. 
The role combines strong technical expertise, project leadership, and customer-facing consulting skills to ensure service excellence, business value realization, and long-term customer satisfaction. 

Key Responsibilities:  

Consulting & Service Delivery 

• Deliver high added-value consulting services to customers by translating business needs into scalable, secure, and efficient ServiceNow solutions. 

• Lead end-to-end ServiceNow implementations across ITSM, ITOM, SecOps, and related domains. 

• Ensure solutions align with industry best practices (ITIL, Agile/Scrum) and customer business objectives. 

• Coordinate cross-functional teams including developers, business analysts, testers, and client representatives. 

• Manage project scope, timelines, resources, risks, and dependencies to ensure on-time and on-budget delivery. 

Customer Satisfaction & Quality Excellence 

• Exceed customer service quality expectations through proactive communication, strong delivery governance, and high technical standards. 

• Act as a trusted advisor to customers, guiding them on platform capabilities, roadmap decisions, and continuous improvement opportunities. 

Reporting & Documentation 

• Provide customers and/or supervisors with accurate, clear, and timely activity and project status reports, including risks, KPIs, and progress tracking. 

• Ensure thorough documentation of technical and functional assignments, including solution designs, configurations, workflows, and operating procedures. 

• Maintain high-quality documentation to support knowledge transfer, support teams, and long-term platform sustainability. 

Technical Expertise & Continuous Improvement 

• Configure, customize, and optimize ServiceNow solutions using scripting, workflows, integrations, and platform features. 

• Ensure platform performance, security, and compliance through best-practice configuration and governance frameworks. 

• Identify opportunities for automation, optimization, and innovation to improve operational efficiency and user experience. 

Knowledge Sharing & Expertise Development 

• Participate actively in the development of the company’s expertise materials and internal knowledge base. 

• Contribute to methodology improvements, reusable assets, best practices, and training materials. 

• Support internal capability building through coaching, mentoring, and knowledge-sharing initiatives. 

Required Skills & Experience 

Experience 

• 10+ years of experience in IT Service Management and enterprise transformation projects. 

• Strong hands-on experience with ServiceNow implementations across multiple modules  

• Proven background in consulting, customer-facing roles, and complex project delivery in enterprise environments. 

Technical and soft Skills 

• Strong expertise in ServiceNow configuration and development (ITSM, SecOps, ITOM, …) including proficiency in complex workflows, integrations, and ServiceNow Studio/App Engine. 

• Solid understanding of ITIL processes, Agile/Scrum methodologies, and service governance. 

• Excellent communication and stakeholder management skills. 

• Strong analytical mindset with the ability to align technical solutions with business value. 

• Ability to work in complex, international, and multi-stakeholder environments. 

Education & Certifications 

• Bachelor’s degree in computer science or equivalent. 

• ITIL Foundation certification. 

• Several ServiceNow certifications (ITSM, SecOps, ITOM, or related modules). 

The Senior Service Management / Lead Architect is responsible for delivering high value-added consulting services to enterprise customers by designing, implementing, and optimizing ServiceNow and Enterprise Service Management (ESM) solutions. 

The role combines strong technical expertise, architectural leadership, project management, and customer-facing consulting skills to ensure service excellence, business value realization, and long-term customer satisfaction. 

Acting as a trusted advisor, the consultant supports clients throughout their digital transformation journey by aligning technology, processes, and governance with business objectives, while driving innovation, performance, and continuous improvement. 

Key Responsibilities:  

Consulting & Customer Value 

• Deliver high added-value consulting services to our customers. 

• Act as a trusted partner for business and IT stakeholders, including executive and CXO-level. 

• Analyze customer needs, challenges, and objectives to propose relevant, scalable solutions. 

• Exceed service quality expectations and ensure long-term customer satisfaction. 

• Contribute to customer loyalty through excellence in delivery and engagement. 

Solution Architecture & Implementation 

• Design end-to-end ServiceNow architectures aligned with business strategy and best practices. 

• Lead and contribute to the implementation of ITSM, ITOM, HR, SecOps, GRC, CSM, and other related modules. 

• Ensure technical and functional coherence of the platform and integrations. 

• Ensure compliance with standards, governance frameworks, and security requirements. 

Project & Delivery Management 

• Lead and contribute to large-scale transformation programs and multi-country deployments. 

• Ensure project delivery within scope, budget, and timeline. 

• Drive continuous efforts to reach project targets and customer business goals. 

• Support project governance, risk management, and change management activities. 

• Participate in project sizing, costing, and business case development. 

Reporting & Documentation 

• Provide customers and management with accurate, clear, and regular activity reports. 

• Ensure proper documentation of technical and functional assignments. 

• Maintain project documentation, architecture designs, and operational procedures. 

Leadership & Team Development 

• Lead and mentor technical and functional teams. 

• Share best practices and promote ServiceNow standards. 

• Deliver workshops, training sessions. 

• Support team development and knowledge transfer. 

Expertise & Knowledge Management 

• Participate in the development of the company’s expertise materials and knowledge base. 

• Capitalize on project experience to enrich methodologies, accelerators, and frameworks. 

• Contribute to innovation and continuous improvement initiatives. 

• Contribute to presales activities. 

Required Skills & Experience 

Professional Experience 

• 12+ years of experience in ServiceNow consulting, architecture, and implementation. 

• Proven experience in international and complex environments. 

• Track record of leading large-scale programs and multi-disciplinary teams. 

Technical Skills 

• Strong expertise in ServiceNow architecture and development. 

• Advanced knowledge of ITSM, ITOM, HR, SecOps, GRC, CSM and other related modules 

Business & Consulting Skills 

• Business analysis and requirements management. 

• Project and program management. 

• Financial assessment, business case, and ROI analysis. 

• Presales and customer engagement experience is a plus. 

Soft Skills 

• Excellent communication skills (written and verbal). 

• Ability to interact with executive and senior stakeholders. 

• Strong leadership and coaching mindset. 

• Customer-oriented, pragmatic, and solution-driven. 

• Strong analytical and problem-solving abilities. 

Education & certifications 

• Master’s degree in information systems, Computer Science, Engineering, or equivalent; MBA or Executive Education is a plus. 

• ServiceNow Certified Master Architect or multiple CIS certifications (ITSM, ITOM, HR, SecOps, GRC, CSM, or related modules) with related project experiences 

• ITIL Certification. 

• Scrum Master / Agile Certification. 

Key Responsibilities

• Support end-to-end trade execution for base metals (e.g., copper, aluminium, zinc), from contract to settlement
• Prepare, review, and manage trade documentation, including contracts, invoices, packing lists, bills of lading, and other shipping documents
• Liaise with traders, counterparties, banks, warehouses, and logistics providers to ensure seamless operations
• Handle and monitor letters of credit (L/Cs), payment terms, and banking documentation
• Track shipments and coordinate logistics to ensure timely delivery and resolve any operational issues
• Maintain accurate trade records and ensure compliance with internal controls and regulatory requirements
• Assist with reconciliations, reporting, and month-end closing activities
• Support process improvements to enhance operational efficiency

Requirements

• Diploma/Degree in Business, Finance, Supply Chain, or related field
• 1–3 years of experience in trade support, operations, commodities, or shipping/logistics
• Familiarity with trade lifecycle, L/C processes, and shipping documentation
• Proficient in Microsoft Excel and comfortable handling data and reporting
• Strong attention to detail, organisational, and multitasking skills
• Good communication skills and ability to work in a fast-paced environment

Our client is a logistics and supply chain solutions provider. Due to their current expansion plan, they are looking for CS Executive to join their team, in hopes of developing the current high performing team. They are located in the West.

Key Responsibilities

• Process customer orders and delivery orders through electronic systems and manual entry, ensuring accuracy in product details and specifications.

• Coordinate with internal teams and external stakeholders to ensure smooth order fulfilment and timely resolution of operational issues.

• Monitor inbound and outbound logistics activities, ensuring accurate inventory handling and timely distribution to stores.

• Maintain and update operational data, including order volumes, adjustments, delays, and delivery exceptions.

• Prepare regular reports, including service performance, billing, and monthly management reports for analysis and finance review.

• Perform system transactions (e.g., Post Goods Issue) and maintain proper documentation, filing, and record accuracy.

Requirements

• Min Diploma in relevant field

• Min 3–5 years of experience in trading, retail, or logistics operations
  

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.
EA License No. 19C9682
R23115141(Tan Su Yee)

The Customer Service Executive is responsible for managing customer orders, coordinating deliveries, and serving as the supporting contact point for customers to ensure timely, accurate, and professional service. This role works closely with internal stakeholders, suppliers, forwarders, and warehouse to support end-to-end order fulfilment and resolve customer enquiries effectively.

 Key Responsibilities

Order Management & Coordination

• Process and manage customer orders accurately and in a timely manner.
• Issue order confirmations and update customers on delivery schedules.
• Coordinate with internal operations, warehouses, and logistics partners to ensure on-time delivery.
• Monitor order status and proactively manage delays or exceptions.
• Manage sample approvals with customers to trigger shipments.

Customer Communication

• Handle customer complaints, delivery issues, and service requests professionally.
• Provide timely updates on order changes, delays, or stock availability.
• Maintain strong relationships with customers to support long-term business partnerships.

Documentation & System Updates

• Prepare and maintain accurate order-related documentation (DO, invoices, shipping documents where applicable).
• Update orders, delivery statuses, and customer records in SAP.
• Ensure all data entries are accurate and compliant with company procedures.

Internal & External Coordination

• Liaise with sales, purchasing, logistics, finance, and warehouse teams to support smooth order execution.
• Coordinate with suppliers, freight forwarder, and 3PLs on shipment and delivery matters.
• Support audit, reporting, or management requests related to customer orders and service performance.

Continuous Improvement

• Identify service issues, trends, or recurring problems and propose improvement actions.
• Support process improvements to enhance customer satisfaction and operational efficiency.

Requirements & Qualifications

• Entry-level candidates are welcome.
• Patient and amicable, with a positive attitude.
• Good organizational skills and possess a high level of task accuracy.
• Ability to work effectively in a fast-paced environment while managing multiple tasks.
• Customer-oriented mindset combined with a systematic approach to work.

Title : Centre Operation Executive 

Location: Yishun Outlet (with weekly visits to Hougang/Midtown & Khatib)

Working days: 5 day work week, including 1 weekend (Tues - Sun or Mon - Sat)

Weekday Hours: 12:30 PM – 9:30PM (to cover afternoon/evening classes)

Weekend Hours: 8:30 AM – 6:30 PM (1 weekend day required)

Salary: $2000 - $2500

Job summary:

Be the first point of contact for parents and students at our Yishun outlet, manage enrolment and scheduling across all three outlets, coordinate monthly billing processes, and ensure each outlet is operationally ready through regular visits.

Job Responsible:

1. Outlet Operations — Yishun (Daily)

• Open and close the outlet; ensure the centre is clean, ready, and well-stocked daily
• Greet and attend to walk-in parents and students, handling enquiries with warmth and professionalism
• Manage student attendance records and update class registers
• Handle trial class bookings, follow-up calls, and enrolment onboarding
• Liaise with teachers on scheduling, class materials, and classroom needs
• Manage the centre's shared WhatsApp number — responding to parent queries from all three outlets in a timely manner

2. Multi-Outlet Coordination (Weekly Visits)

• Visit Hougang/Midtown and Khatib outlets once or twice weekly to conduct operational checks
• Ensure each outlet is operationally ready — supplies, schedules, signage, cleanliness
• Coordinate with part-time staff and teachers at each branch on any operational matters
• Flag and escalate any issues to the founders promptly

3. Enrolment & Scheduling

• Manage student enrolment, withdrawals, and level/class changes across all outlets
• Coordinate makeup class scheduling — matching student requests with available slots and informing all parties
• Maintain accurate and up-to-date student records in the management system

4. Billing & Finance Administration

• Prepare the monthly billing spreadsheet accurately (student fees, adjustments, makeup credits)
• Reconcile incoming payments against invoices in Xero using bank feeds
• Follow up with parents on outstanding payments via WhatsApp in a professional and courteous manner
• Flag overdue accounts to the founders; liaise with our outsourced accountant when required

5. Parent Communication & Relations

• Serve as the primary point of contact for parent enquiries across all channels (walk-in, phone, WhatsApp)
• Communicate class updates, schedule changes, and centre announcements to parents promptly
• Handle feedback and complaints with empathy; escalate where needed
• Solicit and encourage Google reviews from satisfied parents

Requirement:

• Minimum GCE O-Level / Diploma; any discipline
• At least 2 years of experience in admin, operations, customer service, or a related role

If you are keen to apply, please send me your resume and job applied for on WhatsApp at 9789 3505 or email me at anabel.thesupreme@gmail.com (˶ᵔ ᵕ ᵔ˶)

❄️Anabel Boon Xue Qi | Recruitment Consultant (R25159272) |

Title : Centre Operation Executive 

Location: Yishun Outlet (with weekly visits to Hougang/Midtown & Khatib)

Working days: 5 day work week, including 1 weekend (Tues - Sun or Mon - Sat)

Weekday Hours: 12:30 PM – 9:30PM (to cover afternoon/evening classes)

Weekend Hours: 8:30 AM – 6:30 PM (1 weekend day required)

Salary: $2000 - $2500

Job summary:

Be the first point of contact for parents and students at our Yishun outlet, manage enrolment and scheduling across all three outlets, coordinate monthly billing processes, and ensure each outlet is operationally ready through regular visits.

Job Responsible:

1. Outlet Operations — Yishun (Daily)

• Open and close the outlet; ensure the centre is clean, ready, and well-stocked daily
• Greet and attend to walk-in parents and students, handling enquiries with warmth and professionalism
• Manage student attendance records and update class registers
• Handle trial class bookings, follow-up calls, and enrolment onboarding
• Liaise with teachers on scheduling, class materials, and classroom needs
• Manage the centre's shared WhatsApp number — responding to parent queries from all three outlets in a timely manner

2. Multi-Outlet Coordination (Weekly Visits)

• Visit Hougang/Midtown and Khatib outlets once or twice weekly to conduct operational checks
• Ensure each outlet is operationally ready — supplies, schedules, signage, cleanliness
• Coordinate with part-time staff and teachers at each branch on any operational matters
• Flag and escalate any issues to the founders promptly

3. Enrolment & Scheduling

• Manage student enrolment, withdrawals, and level/class changes across all outlets
• Coordinate makeup class scheduling — matching student requests with available slots and informing all parties
• Maintain accurate and up-to-date student records in the management system

4. Billing & Finance Administration

• Prepare the monthly billing spreadsheet accurately (student fees, adjustments, makeup credits)
• Reconcile incoming payments against invoices in Xero using bank feeds
• Follow up with parents on outstanding payments via WhatsApp in a professional and courteous manner
• Flag overdue accounts to the founders; liaise with our outsourced accountant when required

5. Parent Communication & Relations

• Serve as the primary point of contact for parent enquiries across all channels (walk-in, phone, WhatsApp)
• Communicate class updates, schedule changes, and centre announcements to parents promptly
• Handle feedback and complaints with empathy; escalate where needed
• Solicit and encourage Google reviews from satisfied parents

Requirement:

• Minimum GCE O-Level / Diploma; any discipline
• At least 2 years of experience in admin, operations, customer service, or a related role