Total 1,337 Manager level Customer Service job vacancies

Job Responsibilities
1. Product Strategy (Market-Aligned & Execution-Ready)

• Translate company strategy into a clear, prioritised platform roadmap
• Define product capabilities that strengthen compliance, transparency, and operational efficiency
• Ensure product development supports scalable service delivery
• Balance innovation with operational practicality
• Drive adoption and measurable impact of new features

2. Technology Leadership & Platform Governance

• Ensure platform reliability, scalability, and data integrity
• Oversee engineering discipline, release cadence, and QA standards
• Reduce rework and technical debt
• Strengthen documentation and handover between Product and Operations
• Ensure systems reduce manual dependency and key-person risk

3. Service Delivery Excellence (Payroll & Benefits)

• Ensure accurate, timely payroll and benefits administration across markets
• Strengthen SOPs and operational controls
• Improve onboarding turnaround time
• Establish clear escalation governance
• Maintain strong SLA performance

4. Operational Alignment & Risk Management

• Identify operational bottlenecks early and implement solutions
• Reduce internal friction between Product, Tech, and Operations
• Protect service quality while supporting growth

5. Margin & Efficiency Optimisation

• Improve cost-to-serve through automation and process optimisation
• Strengthen operational visibility into gross margin
• Drive scalable operational infrastructure

What Success Looks Like

Within 12 months:

• Platform roadmap delivered with predictable cadence
• Payroll accuracy and SLA performance at industry leading levels
• Clear SOPs across key workflows
• Reduced escalations and operational firefighting
• Improved gross margin driven by operational efficiency
• Leadership confidence in operational stability

Required Experience & Qualifications

• 10+ years experience within HR tech-enabled services, SaaS + managed services, or fintech operations
• Proven experience leading both technical (Product/Engineering) and service delivery teams
• Demonstrated ability to align product strategy with operational scalability
• Experience managing multi market or regional operations preferred
• Strong commercial acumen with exposure to margin management
• Systems thinker with structured execution discipline
• Calm, decisive, and commercially aware
• Strong cross functional communicator
• Able to make principled trade-offs
• Focused on building scalable infrastructure rather than heroic effort

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.

The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH’s vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies in patient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

We are seeking a dynamic and experienced individual to join our team in the Food Services role. In this role, you will be instrumental in the set-up and management of all aspects of food services operation to ensure the delivery of high-quality and nutritious meals to patients. You will develop and implement food service policies and procedures in compliance with health and safety regulations, managing budget and financial aspects of food services operation, collaborating with nutritionists and dietitians to plan menus that meet patients’ dietary needs, and assist in overseeing the procurement of food and supplies.

Additionally, you will be required to manage a team of outsourced food services staff, ensuring that they adhere to food safety standards and provide excellent customer service.  You will also be involved in developing and implementing initiatives to improve the quality and efficiency of food services operations, such as implementing new technologies or sustainable practices. The role also includes supporting the hospital’s Operational Readiness, Activation and Transition (ORAT) efforts and fostering collaboration across departments to ensure seamless service delivery and organisational resilience.

Requirements:

• Bachelor's Degree in Dietetics and Nutrition, Food Service Management, Hospitality or equivalent with at least 6 years of relevant working experience
• Proven experience in food services operation, preferably in a healthcare or hospital setting
• Comprehensive knowledge of food safety regulations and sanitation practices
• Knowledge and skill in design thinking, change management, project management, technology adoption and process methodologies
• Possess excellent communication and interpersonal skills with the ability to engage various stakeholders in a fluid environment and a growing organisation with multi-generational staff
• Team player, highly motivated and action-oriented with excellent planning, analytical and critical thinking skills
• Able to work under pressure, adapt to change and manage challenges

You will manage the finance, procurement and office administration for the Cluster and Satellite Offices. You will also support in the curation of future volunteer training programmes/ materials, team building and learning initiatives at the Cluster level.

Finance & Procurement

• Monitor cluster budget and expenditures, assist in forecasting and manage the allocations to Satellite Offices (SOs), and highlight budget exceptions for intervention
• Collaborate with the SOs on budgetary marksmanship and strengthen projection capabilities to ensure healthy cashflow
• Manage centralized repository of finance and procurement processes, such as the procurement of goods, services and other service & supply contracts, vendor management, coordination of payments and deliveries, and distribution of items/collaterals purchased by or attained by HQ for the SOs within the Cluster
• Establish strong working relationship with the HQ F&P business partner to optimize and improve processes for more effective operations
  

Office Management & Administration

• Oversee and manage office equipment and infrastructure planning for the Cluster and SOs
• Work closely with HQ departments to coordinate volunteer management and training, gather feedback and ground sensing and identify areas for improvement, training gaps and needs
• Support HQ departments in the curation of future volunteer training programmes/ materials, team building and learning initiatives, such as Townhalls, Learning Days, Teambuilding & other cohesion events, and align with HQ on relevant culture and employee engagement communications
  
  
  Job Requirements
• A degree or equivalent in any field, from a recognised University
• Minimally 3-4 years of relevant working experience, preferably in similar capacity
• Possess good interpersonal skills and able to manage multiple partners and stakeholders 
• Familiarity with community and healthcare partners and stakeholders would be an advantage
• Good communication and writing skill

Senior Programme Manager

Department: Youth & Counselling Dept, Corporate Dept

Reports to: Executive Director

Organisation: Calvary Community Care

Role Overview
The Senior Programme Manager (SPM) provides strategic and operational leadership for the Youth &Counselling Department, ensuring quality, evidence-based service delivery aligned with the organisation’s mission and regulatory standards.

The SPM functions as second-in-command to the Executive Director (ED), providing leadership continuity in ED’s absence and contributing to corporate governance, impact evaluation, and organisational strategy. This is a senior leadership role combining programme and team management, stakeholder engagement, and corporate oversight.

Key Responsibilities

1. Strategic & Programme Leadership

• Oversee planning, implementation, and evaluation of Youth Mentoring, Youth Development, and Counselling programmes.

• Translate organisational strategy into annual programme plans, KPIs, and measurable outcomes.

• Ensure compliance with NCSS,MSF, and relevant regulatory or funding requirements.

• Drive service innovation and continuous improvement to enhance client outcomes.

2. Impact Measurement & Research

• Lead impact studies, programme evaluations, and outcome measurement frameworks.

• Develop dashboards and reporting structures for Management and Board oversight.

• Analyse service data to inform programme refinement and funding proposals.

• Strengthen evidence-based practice and contribute to thought leadership in youth and counselling services.

3. Leadership & Team Management

• Lead, supervise, and develop Programme Managers, Counsellors, and Youth Workers.

• Strengthen team capability in trauma-informed care, safeguarding, and professional ethics.

• Foster a high-performance, values-driven, and collaborative culture.

• Oversee manpower planning and succession within the department.

• Ensure sound SOPs, internal controls, and operational governance within the department.

4. Stakeholder & Partnership Development

• Build and manage partnerships with schools, community agencies, corporate partners, and donors.

• Strengthen referral networks and cross-sector collaborations.

5. Corporate &Governance Support

• Support the ED in strategic planning, budgeting, and corporate reporting.

• Represent the organisation in external meetings, partnerships, and sector platforms when required.

• Contribute to Board papers, funding proposals, and organisational risk management processes.

6.Acting Executive Director (When Required)

• Provide executive oversight across departments in the absence of the ED.

• Support financial oversight, operational continuity, and staff leadership.

• Safeguard organisational reputation and stakeholder confidence.

Qualifications & Experience

• Degree or Postgraduate qualification in Social Work, Counselling, Psychology, or related field(Master’s preferred).

• Minimum 5 years of experience in social services, with at least 3years in a supervisory/leadership role.

• Experience in programme evaluation, impact measurement, or research.

• Strong knowledge of Singapore’s social service ecosystem and funding frameworks.

• Demonstrated leadership capability and strategic thinking.

Our Purpose

“Igniting Greatness”

Our Mission

“We empower every person within our community, through our Circle of Care, to go beyond what they think is possible”

Our 5 Values

Collaboration, Integrity, Empathy, Excellence, Empowerment

Job Summary: UFIT Singapore

Position: Head of Customer Experience (Health & Fitness Client Services)
Location: Singapore
Reports to: CEO & CCO

Role Overview:

The Head of Health and Fitness Client Services serves as the focal point for all front of house clients servicing within the B2C Health and Fitness department. They are directly responsible for:

●      Establishing new front-of-house processes and standards across all fitness and health operations.

●      Enhancing client experience and optimizing health conversion rates from inquiries.

●      Overseeing direct insurance billings and front-of-house responsibilities to optimize efficiencies in this area.

●      Setting out the operational responsibilities of senior reps at each location and communicating these to the relevant location managers.

●      Overseeing payroll-related items for health & fitness

Reporting directly to the Director of Health and Fitness for client servicing and commercial items, and to the Chief Executive Officer (CEO) for facility and HR-related aspects, this role plays a pivotal role in ensuring seamless operations and exceptional client service delivery.

Key Responsibilities:

1. Operational Oversight:

Manage day-to-day UFIT Rep operations, ensuring consistency, efficiency, and high service standards across all areas:

●       Enquiry Management – Oversee timely and professional handling of all client enquiries across channels; develop and maintain training materials to guide the team on best practices. Assist in direct insurance billing

●       Scheduling Protocols – Ensure accurate booking processes, optimal utilization of schedules, and adherence to SOPs.

●      Inventory Management – Monitor stock levels, coordinate replenishment, and minimize discrepancies

●      Vendor Coordination – Liaise with external vendors to ensure timely delivery of services and supplies

●       Facility Maintenance – Maintain overall cleanliness, safety, and operational readiness of all facilities

●       Team & Operations Support – Address day-to-day operational issues, ensure team alignment with standards, and support smooth workflow execution

●      Assist in coordinating housekeeping schedules and overseeing attendance to maintain operational efficiency and adequate staffing coverage.

2. Client Experience Enhancement:

●       Drive initiatives to elevate the overall client journey by developing and implementing strategies that enhance every touchpoint—from initial enquiry and appointment scheduling to in-clinic interactions and post-visit follow-ups—while establishing and reinforcing consistent service standards to ensure a seamless, personalized, and high-quality experience across allocations.

●      Gather client and Hub Manager feedback, implementing improvements to surpass customer satisfaction goals.

●       Identify operational gaps and implement improvements to enhance efficiency and over all client experience

●      Support initiatives that strengthen client relationships, encourage repeat visits, and improve long-term engagement

3. Front Desk Operations:

●       Oversee front desk activities, including client check-in, registration, appointment scheduling, and direct insurance billings, reporting to the CEO.

●      Provide training in customer service best practices to staff, ensuring a welcoming and professional atmosphere.

●       Optimize Front-of-house responsibilities to streamline processes and enhance efficiency in direct insurance billings.

4. Resolution of Issues:

●       Address and resolve patient concerns or complaints promptly and professionally, reporting to the Director of Health and Fitness, or the action managers where relevant

●       Collaborate with healthcare providers to ensure swift resolution of clinical issues impacting patient satisfaction

5. Training and Development:
●       To lead new joiners' Brand Onboarding detailing UFIT ‘s 4 pillars and Circle of Care

●      Conduct customer service training for all UFIT Reps, emphasizing client-centric care.

●      Foster a customer service culture aligned with UFIT’s values and goals.

●       Establish service-based KPIs and conduct quarterly reviews with UFIT Reps on service standards and performance.

Additional Details:

●      Working hours: Monday to Friday,9:00 AM to 6:00 PM.

●      Alternate Saturdays 8am-12pm. 2 Saturdays per month.

●      May be required to cover front-of-house duties in case of illness or other contingencies.

• Manage a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

The Service & Project Manager is responsible for leading, managing, and developing the company’s service organization while also overseeing the successful delivery of projects supporting the full lifecycle of the company’s power and infrastructure solutions within the telecommunications and datacenter sectors. This includes installation, commissioning, preventive and corrective maintenance, technical support, troubleshooting, upgrades, retrofits, and system deployments across customer sites, covering DC Power systems, AC UPS, electrical distribution, and cooling infrastructure.

This role ensures the delivery of high-quality, safe, and reliable service support while also managing project execution from planning through completion. The Service & Project Manager is accountable for meeting contractual obligations, service level agreements (SLAs), project timelines, budgets, and internal performance targets. The role acts as the key interface between customers, service teams, project teams, vendors, and internal stakeholders to ensure timely resolution of technical and operational issues and successful project delivery.

In addition to operational and project leadership, the role carries commercial responsibility for growing both the service and project business. This includes driving service sales, developing long-term maintenance contracts, identifying retrofit, upgrade, and expansion opportunities, and supporting lifecycle service and infrastructure deployment offerings. The role contributes directly to revenue growth, margin optimization, and long-term customer retention.

The Service & Project Manager is expected to establish a strong culture of service excellence and project discipline, emphasizing responsiveness, technical competency, safety, quality execution, and customer satisfaction, while ensuring projects are delivered on time, within budget, and in accordance with industry standards and best practices.

Key Responsibilities

1.Service & Project Operations Management

·         Lead and manage day-to-day service operations including installation, commissioning, maintenance, and emergency support

·         Plan and allocate manpower, tools, and resources efficiently

·         Ensure service delivery meets quality standards, SLAs, and safety requirements

·         Oversee scheduling, site coordination, and service logistics

·         Monitor service KPIs and implement improvements where needed

2.Technical Leadership

·         Provide technical guidance and escalation support to service engineers and technicians

·         Ensure proper troubleshooting methodologies and root cause analysis

·         Support complex installations and critical site interventions when required

·         Maintain technical competency within the team through training and knowledge sharing

3.Customer Management

·         Act as the main point of contact for key service customers

·         Build strong customer relationships and ensure high satisfaction levels

·         Handle escalations, complaints, and critical service incidents professionally

·         Conduct service review meetings with customers where applicable

4.Business Development & Service Sales

·         Drive growth of the service business (maintenance contracts, parts, upgrades, retrofits)

·         Identify new service opportunities within the installed base

·         Support preparation of service proposals and costing

·         Collaborate with the sales team to position lifecycle and value-added services

·         Achieve service revenue and margin targets

5.Team Leadership & Development

·         Lead, mentor, and develop the service team

·         Set performance goals and monitor staff productivity

·         Support recruitment and capability development

·         Promote a strong safety and customer-centric culture

6.Process & Compliance

·         Ensure compliance with safety standards, company policies, and regulatory requirements

·         Improve service processes, reporting systems, and documentation practices

·         Maintain proper service records, reports, and customer documentation

·         Support audits and quality management initiatives

Customer Project Manager (CPM) is part of Epsilon Customer Services Team and is responsible for managing overall delivery of customers’ orders with focus on exceptional customer experience. CPM owns the scope, requirements, schedule, communication, and status of the projects under their charge and is the main point of contact for customers and internal stakeholders.

Customer Service Delivery

• Manage end-to-end delivery of customer’s orders
• Validate the scope, solution and customer requirements as per the signed Service Order Form (SOF)
• Liaise closely with customers – kick-off call, weekly meetings, prompt response to customer queries
• Manage the customer order schedule – set and track milestone for successful delivery
• Task internal stakeholders and coordinate task execution
• Escalate delivery issues and delays appropriately to the right stakeholders and overcome the issues timely to meet RFS date
• Manage project risks and dependencies and recommend workaround to meeting delivery timelines
• Set and meet Ready for Service (RFS) dates, complete customer orders and start billing

Supplier Management

• Liaise closely with suppliers and vendors
• Manage delivery timelines on off-net orders and 3rd party vendors, related to customer orders
• Escalate to suppliers in case of milestone delay or timeline breach
• Order and deliver 3rd party cross-connect

Process & Systems

• Follow Epsilon delivery process and ensure all order documentation is accurate and up to date
• Use Epsilon internal systems for order management and delivery
• Provide feedback and suggestion on process & systems improvements

Communication & Collaboration

• Effectively communicate and collaborate on daily basis with internal stakeholders (Sales, Sales Support, Solutions, Provisioning, Procurement) and external (Customers, Vendors, Suppliers)
• Using best possible communications channel (internal system, phone, IM, email) to resolve ongoing issues and achieve best possible result
• Embrace proactive and constructive communication

Requirements

• Bachelor’s degree in telecommunications, computer science or equivalent discipline
• 2+ years’ experience in hands-on project management from Telecommunications Industry
• Strong analytical and problem-solving skills
• Able to make sound judgement given unexpected project situations
• Excellent communication and collaboration skills
• Has “Customer first” mindset
• Leadership skills with ability to influence and inspire
• Keen eye for detail and a result driven approach
• Agile, adaptable and supportive
• Team player and problem-solver
• Able to identify issues, suggest improvements and solutions
• Industry recognized Project Management certification(PMP, Prince2, Agile) is a plus