Total 3,983 Others support analyst job vacancies

Key Responsibilities

• Monitor and analyze vessel movements, cargo flows, and shipping activities using AIS, satellite data, and market intelligence sources.
• Track cargo origins, destinations, volumes, and estimated arrival timings to provide actionable market insights.
• Identify unusual vessel behavior, route deviations, delays, diversions, congestion, and other events that may impact trade flows.
• Collaborate with commercial, operations, and analytical teams to validate information and support decision-making.
• Develop and maintain vessel tracking reports, dashboards, and market intelligence updates.
• Analyze large datasets to identify trends, improve data quality, and enhance visibility of commodity flows.
• Support the automation and digitalization of ship-tracking processes through coding and process improvements.
• Assist in developing tools and workflows to improve operational efficiency and reporting capabilities.

Requirements

• Bachelor’s Degree in Maritime Studies, Business, Supply Chain, Data Analytics, Engineering, or a related discipline.
• Experience within the maritime, shipping, commodity trading, logistics, or energy sectors.
• Proficiency in Microsoft Excel and data analysis.
• Working knowledge of Python programming.
• Strong analytical and problem-solving skills.
• Ability to manage large datasets and derive meaningful insights.
• Effective communication and stakeholder management skills

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Epic Application Analyst. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB DESCRIPTION

I. Role and Responsibilities

• Provide on-going application support and be involved in various stages of the SDLC

• Conduct user requirement gathering for new systems and/or enhancements to existing systems/solutions

• Conduct user requirement analysis for the development / implementation of new systems and enhancements to existing systems

• Perform documentation of requirements and new process/workflows for the developed solutions

• Perform functional analysis of new systems and enhancements to existing systems

• Involvement in the various testing phases prior to implementation, including but not limited to developing test plans and cases, conducting testing and verifying test results and following up on issues to resolution

• Plan and coordinate end-user training for any system implementations or enhancements

• Liaise closely with business users and build good rapport particularly in the area of defining IT processes, organizations and workflow relationships to complement the solution

• Support the team in defining project requirements, tracking and documentation of project progress with respect to time, resources, budget and demonstrated results

• Identify, facilitate and ensure cross functional resource support for projects.

• Provide 24/7 primary application maintenance support

• Participate and support Request for Proposal (RFP) for projects with the Manager.

II. Requirements

• Minimum 3 years of experience in developing, implementing and maintaining IT systems

• Successful track record in project management, user and vendor management

• Experience in MS Windows environment & application support

• Experience in Database management systems (SQL, Oracle)

• Strong analytical skills and ability to work independently

• Experience in healthcare industry is an added advantage

• Degree in Computer Science, Computer Engineering or equivalent

Overview

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to deepa@aven-sys.com. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Deepa Shivakoti
Reg No: R1765546
Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

This role supports the AP Deal Desk team, involved in reviewing incentive deal proposals, maintaining financial models, and keeping the deal approval process running smoothly across AP markets. You will work with teams across Finance, Sales, Legal, and Operations, and will regularly present findings and updates to senior management.

Responsibilities:

• Review client incentive deal proposals before they go for approval, and work with internal teams to improve the quality of submissions

• Help manage the deal approval process from start to finish, making sure it runs in line with governance and compliance requirements

• Maintain and update the financial models used to evaluate deals, working with global teams to make improvements where needed

• Prepare regular reports on client incentives for management review

• Keep the client incentive database up to date and provide analysis to support management decisions

• Support the rollout of internal deal tools including Dealight, iDeal, and Deal Performance Tracking

• Work with Legal, Contract Management, and other teams to make sure client contracts are completed correctly and on time

• Analyse financial data and clearly explain key findings, trends, and risks to stakeholders

Qualifications

• Degree in Finance, Accountancy, Business, or a related field; CPA or CFA is a bonus

• At least 8 years of finance experience in a multinational company
• Experience in FP&A, commercial finance, or a deal-related finance role

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

Role purpose

Programme-level Business Analyst supporting the Control Tower with requirements management, governance artefacts, gap analysis and traceability across the workstreams.

Key responsibilities

• Capture, document and traceability-manage requirements from Customer across all work streams.
• Author and maintain governance artefacts — Terms of Reference, RACI, gate-review decks, programme glossary.
• Support workstream BAs with consistency, templates and quality assurance.
• Run requirements workshops, persona definition sessions and journey-mapping exercises with Customer users.
• Maintain the requirements traceability matrix from initiation through to BAU handover.

Required experience and qualifications

• 5+ years as a Business Analyst on technology transformation programmes; programme-level experience preferred.
• Strong workshop facilitation, documentation and stakeholder-management skills.
• Demonstrable delivery experience in a regulated industry — financial services, government, pharmaceuticals, energy or similar — including familiarity with change control, audit and compliance constraints.
• Experience working in a large, geographically distributed global organisation, comfortable operating across multiple time zones and cultural contexts.
• Experience working within a globally distributed team, collaborating effectively across multiple time zones and cultural contexts.
• Excellent written and verbal communication skills; able to engage with senior stakeholders and translate technical detail for non-technical audiences.
• Comfortable working in a hybrid client/partner team with clear ownership boundaries.

Technical skills

• Programme governance frameworks — Steering Committee, Architecture Review Boards, Change Advisory Boards.
• Integrated planning and reporting tooling — Microsoft Project, Smartsheet, JIRA, Confluence, Power BI.
• RAID, dependency and critical-path management at programme scale.
• Service transition and operational integration aligned to ITIL v4 / ITSM frameworks.

Desirable

• Banking or finance experience.
• Experience in role, delivering complex, global End User transformation in a regulated industry.
• BCS / IIBA business analysis certification (CBAP, CCBA or equivalent).

Job Summary

Provide IT support and maintenance for hardware, software, servers, and network infrastructure, ensuring system reliability and security. Assist with implementations, user training, and participate in standby support outside normal hours.

Responsibilities

• Troubleshoot and resolve hardware, software, system, server, and network infrastructure issues to maintain operational stability
• Perform routine IT operations including system monitoring, patching, backups, health checks, and tape rotation in data centres
• Support and maintain servers, network devices, firewalls, and security systems, including administering basic Cisco routers, switches, and firewalls
• Assist with system implementations, upgrades, and create/update documentation such as Method of Procedures (MOPs)
• Provide user support, training, and guidance on IT systems and best practices to enhance user competence
• Participate in rotational standby support and respond to operational needs during weekends, public holidays, and after office hours
• Work independently and collaboratively within a team to meet IT operational goals

Required competencies and certifications

• Minimum 2 years of experience in IT support, IT operations, infrastructure maintenance, or related field
• Valid Class 3 license

Preferred competencies and qualifications

• Knowledge of Windows environments, basic server administration, networking protocols (TCP/IP, DNS, DHCP, Wi-Fi), backup and recovery processes, and IT security fundamentals
• Familiarity with troubleshooting end-user devices, servers, systems, and network infrastructure
• Basic knowledge of Cisco routers, switches, and firewalls
• Strong problem-solving, communication, documentation, and customer service skills
• Willingness to access data centres and work weekends, public holidays, after office hours, and on rotational standby duties when required

Job Summary

Provide first-line IT support and troubleshooting for hardware, software, systems, servers, and network issues. Monitor and maintain IT infrastructure to ensure service availability and SLA compliance. Manage support tickets, perform routine maintenance, and assist with system upgrades and improvements.

Responsibilities

• Provide first-line IT support and troubleshoot hardware, software, systems, servers, and network-related issues to ensure timely resolution
• Monitor IT systems and infrastructure to maintain service availability and compliance with SLA requirements
• Respond to incidents and service requests by performing basic repairs and coordinating escalations when necessary
• Perform routine IT operations including system monitoring, patching, backups, health checks, and tape rotation in data centres
• Support and maintain servers, network devices, firewalls, and security systems to ensure operational stability
• Carry out Install, Move, Add, and Change (IMAC) activities for end-user devices and IT equipment to support business needs
• Create, update, and manage support tickets with accurate documentation to track issue resolution progress
• Assist with system implementations, upgrades, preventive maintenance, and continuous improvement initiatives to enhance IT services
• Liaise with customers, vendors, and internal technical teams to resolve operational and technical issues efficiently
• Prepare and maintain technical documentation, procedures, and simple Method of Procedure (MOP) documents for IT processes
• Participate in rotational standby support and provide IT support during weekends, public holidays, and after office hours as required

Required competencies and certifications

• Minimum 2 years of experience in IT support, helpdesk, IT operations, infrastructure maintenance, or related field
• Higher NITEC, Diploma, or equivalent qualification in IT, Electronics, Engineering, or related discipline
• Knowledge of Windows environments, basic server administration, networking protocols (TCP/IP, DNS, DHCP, Wi-Fi), backup and recovery processes, and IT security fundamentals
• Familiarity with troubleshooting end-user devices, servers, systems, and network infrastructure
• Possess a valid Class 3 driving licence
• Willingness to access data centres and work 12-hour rotating shifts including weekends, public holidays, after office hours, and rotational standby duties

Preferred competencies and qualifications

• Basic knowledge of Cisco routers, switches, and firewalls

A Junior IT Support Engineer provides technical assistance and support to end-users, ensuring the smooth operation of computer systems and networks. Key responsibilities include :

- Technical Support:

- Troubleshoot and resolve technical issues related to hardware, software, and network systems

- Provide remote and on-site support to end-users, addressing their technical concerns and resolving issues efficiently

- System Maintenance:

- Perform routine maintenance tasks, such as software updates, patches, and system checks

- Assist in the deployment and configuration of new hardware and software

- Problem-Solving:

- Identify and diagnose technical problems, providing timely and effective solutions

- Collaborate with senior IT staff to resolve complex technical issues

- Documentation:

- Document technical issues, resolutions, and procedures for future reference

- Maintain accurate records of IT assets, software licenses, and system configurations

- User Support:

- Provide training and guidance to end-users on the use of IT systems and applications

- Develop and maintain user documentation and guides

Requirements and Skills:

- Education: ITE/Diploma in Computer Science, Information Technology, or a related field

- Technical Skills:

- Strong understanding of computer systems, networks, and operating systems (Windows, macOS, Linux)

- Experience with help desk software and ticketing systems

- Soft Skills:

- Excellent communication and interpersonal skills

- Strong problem-solving and analytical skills

- Ability to work in a fast-paced environment and prioritize tasks effectively

- Good time management and organizational skills

- Certifications:

- CompTIA A+, Network+, or similar certifications are a plus

Career Path:

- Growth Opportunities: upgrading skill and specialize in specific areas (e.g., cybersecurity, cloud computing), or move into IT project management

- Professional Development: Opportunities for ongoing training in emerging technologies and IT service management best practices

- Training will be provided

Role Overview

We’re looking for a highly analytical and performance-driven L3 Application Support Engineer with deep expertise in SRE, DevOps, and enterprise infrastructure. The role focuses on ensuring high availability for critical banking/corporate systems, driving automation, and leading complex incident resolution with minimal business impact.

Key Responsibilities

System Reliability & Incident Management

Provide L3 application support for 24/7 production environments with strict SLA adherence

Rapid triage, root cause analysis, and resolution of high-severity incidents for banking/corporate apps

Lead DR drills, post-mortems, and implement resilience improvements

Proactive health checks, patching, and performance monitoring to prevent outages

Manage CI/CD pipelines using Jenkins/GitLab, Bitbucket, and Azure Automation Runbooks

Implement Infrastructure as Code and automated deployments across Dev, UAT, Prod

Build scripts in PowerShell, Bash, Python, KQL, T-SQL to reduce manual toil and streamline operations

Track EOS/EOL components and drive technical upgrades for compliance

Platform & Database Administration Administer Azure SQL PaaS/IaaS, PostgreSQL, MongoDB, Redis, Elasticsearch, MariaDB

Manage Windows Server, RHEL8/9, OpenShift, and AWS S3 workloads

Configure monitoring and dashboards using Azure Log Analytics, ELK Stack, Grafana, OAPM

Security & Collaboration Remediate vulnerabilities using Microsoft Defender for Cloud/SQL and ensure compliance

Partner with Dev, Security, Compliance, and Vendor teams for long-term fixes

Own change/release management and maintain environment consistency

Create runbooks, SOPs, and knowledge transfer docs for L1/L2 teams

Required Skills & Qualifications

Cloud & Infrastructure: Azure Portal, Azure SQL, Logic Apps, VM Mgmt, RHEL8/9, OpenShift, AWS S3

Databases: SQL Server 2005-2019, MongoDB, Redis, Elasticsearch, PostgreSQL, MariaDB

DevOps/Tools: Jenkins/GitLab CI/CD, Bitbucket, Jira, Confluence, ELK, Grafana

Automation: PowerShell, Bash, KQL, T-SQL, Power Automate, Power Apps, Power BI

Security: Azure AD, Active Directory, SCOM, LDAP, Defender for CloudCertifications Preferred

Microsoft Certified: Azure Database Administrator Associate

Microsoft Certified: Azure Fundamentals

ITIL® v3 Foundation

Job Description

· Round the clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments

· Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements

· Create / update and track ticket in ticketing tool to closure observing SLA commitments

· Escalate when necessary in accordance to escalation matrix

· Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.

· Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.

· Liaise and work closely with customer to address service concerns and to solve technical problems.

· Work with technical team to resolve more advanced issues when necessary

· Perform Install / Move / Add / Change (IMAC) activities as tasked

· Ensure all material are properly documented and handed over during shift changes

· Perform any ad-hoc duties as assigned

· Build sustainable relationships and engage customers by taking the extra mile

Job Requirements

· Higher NITEC in Electrical, Electronics, IT or equivalent

· Relevant experience in IT system support and hardware maintenance

· Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage

· Basic knowledge in Networking and Database management will be added advantage

· Airport operations background will be added advantage

· Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges

· Ability to work responsibly, independently and in a team

· Able to interact with all levels of people and work under stress

· Training will be provided

Working hours

Rotating 12 hrs shift or as assigned

· 4 days 12 hrs and 3 days rest

· Followed by 3 days 12 hrs and 4 days rest

We are seeking an L1 Application Support Analyst to provide first-line support for enterprise applications. The successful candidate will be responsible for monitoring application performance, handling incidents and service requests, troubleshooting issues, and ensuring a positive user experience through timely support and resolution of technical problems.

Key Responsibilities

• Serve as the first point of contact for application-related incidents, service requests, and user inquiries.
• Monitor application health and system alerts to identify and respond to issues proactively.
• Investigate, troubleshoot, and resolve application-related problems within defined service level agreements (SLAs).
• Log, categorize, prioritize, and track incidents and service requests using ticketing systems.
• Escalate complex issues to relevant technical teams and coordinate follow-up activities until resolution.
• Communicate effectively with users by providing timely updates on incident status and resolution progress.
• Perform basic application support activities, including user access management and routine operational tasks.
• Maintain accurate documentation of incidents, resolutions, standard operating procedures, and knowledge articles.
• Collaborate with internal teams to identify recurring issues and support continuous service improvement initiatives.
• Participate in shift schedules, on-call support, or weekend support activities when required.

Requirements

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related discipline.
• 1–3 years of experience in application support, service desk, technical support, or a similar role.
• Understanding of incident management, problem management, and service request processes.
• Familiarity with ticketing and service management tools.
• Basic knowledge of databases, operating systems, and enterprise application environments.
• Strong analytical and troubleshooting skills with attention to detail.
• Good communication and interpersonal skills, with a customer-focused approach.
• Ability to work independently as well as collaboratively in a team environment.
• Willingness to learn new technologies and adapt to changing business requirements.

Preferred Qualifications

• Knowledge of ITIL processes and service management best practices.
• Experience supporting enterprise applications in a production environment.
• Familiarity with SQL queries, application monitoring tools, or log analysis tools.

EA Number: 11C4879

About the Company

Global private wealth solutions firm prioritizing high-net-worth clientele.

About the Job

• Provide comprehensive administrative and operational backup to the sales advisory team.

• Collaborate with advisors and banking partners to coordinate medical appointments, compile necessary paperwork, and collect required financial and KYC records.

• Step in for advisors to interface directly with clients during medical check-ups or scheduled discussions.

• Maintain active communication with financial institutions and clients to manage schedules, track application statuses, and ensure policy distribution.

• Oversee the direct submission of client application files to various insurance providers.

• Monitor case pipelines and keep advisors informed while ensuring sales data is accurately reflected in internal databases.

• Audit client portfolios to guarantee full alignment with both internal regulatory standards and provider compliance mandates.

• Take ownership of assigned cases from intake through finalization, including direct negotiations and follow-ups with insurance underwriters.

• Partner with customer service teams to facilitate the timely delivery and completion of annual policy reviews.

• Maintain daily liaison with internal illustration and inforce policy departments to manage new and active accounts.

• Draft customized PowerPoint presentations and product comparison metrics ahead of client consultations.

Skills and Requirements

• Proven experience in sales support or client coordination roles, preferably within wealth management or insurance sectors.

• Excellent interpersonal and client-facing communication skills for direct stakeholder management.

• High attention to detail regarding documentation accuracy, compliance, and KYC protocols.

• Strong organizational skills to manage multiple pipelines, track case statuses, and meet strict deadlines.

• Proficiency in creating client presentations and analyzing product comparisons.

To apply online please use the 'apply' function.(EA: 94C3609/ R24124496)

Position Overview

Seeking a skilled Kafka Developer (& support specialist) to join for a client engagement. This role combines development and support responsibilities, focusing on maintaining existing Kafka clusters and enhancing applications as business needs evolve.

Key Responsibilities

Kafka Cluster Management & Support

• Monitor, maintain, and optimise existing Kafka clusters to ensure high availability and performance
• Troubleshoot and resolve Kafka-related issues in production and non-production environments
• Perform regular health checks, capacity planning, and performance tuning of Kafka infrastructure
• Implement and maintain Kafka security configurations and access controls
• Support incident management and provide timely resolution for Kafka-related incidents

Development & Enhancement

• Develop and enhance Kafka-based applications using Java
• Design and implement Kafka producers, consumers, and stream processing applications
• Write clean, maintainable, and well-documented code following best practices
• Collaborate with development teams to integrate Kafka solutions into existing applications
• Conduct code reviews and ensure adherence to coding standards
• Implement monitoring and alerting solutions for Kafka applications

Continuous Improvement

• Identify opportunities for automation and process improvements
• Stay updated with latest Kafka features and industry best practices
• Contribute to technical documentation and knowledge sharing
• Participate in capacity planning and infrastructure scaling activities

Technical Skills

• Kafka Expertise: Strong hands-on experience with Apache/ Confluent Kafka, including:
• Kafka cluster setup, configuration, and administration
• Kafka topics, partitions, replication, and consumer groups
• Kafka Connect and Kafka Streams
• Performance tuning and troubleshooting
• Java Development: Proficient in Java programming with:
• Strong understanding of Java fundamentals and object-oriented programming
• Experience with Kafka Java client libraries
• Knowledge of multithreading and concurrent programming
• Familiarity with build tools (Maven/Gradle)
• Additional Technical Knowledge:
• Experience with message serialisation formats (like, JSON)
• Understanding of distributed systems and microservices architecture
• Knowledge of monitoring tools (Prometheus, Grafana, or similar)
• Familiarity with version control systems (Git)
• Experience with CI/CD pipelines is a plus

Professional Experience

• Minimum 3-5 years of hands-on experience with Apache Kafka
• Proven track record in both development and support roles
• Experience in production support and incident management
• Background in maintaining mission-critical systems

Job Description & Requirements

1. Investigative & Case Support

• Assist in conducting preliminary investigations and fact-finding

interviews

• Obtain student and witness statements where appropriate and

compile evidence and prepare structured incident reports to

relevant KPs for directions

2. Detention & Restorative Follow-Up

• Supervise daily detention sessions and after-school CWO

• Maintain attendance and behavioural records during the

detention sessions

• Support Student Management Team and Year Heads with

student reflection and restitution activities, including facilitating

student reflection on choices, consequences and improvement

strategies

• Ensure detention and CWO tasks are meaningful and

developmental in nature

3. In-House Suspension Support

• Help establish a structured environment for suspended students

• Support learning continuity during suspension

• Guide students through reflective and re-entry support activities

4. Campus Supervision & Prevention

• Serve as visible adult presence in high movement areas during

recess times and dismissal time.

• Conduct systematic patrols with Student Management Team

members during:

o In-School - Recess/ lunch breaks/ lesson transitions

• Out-of-School – Marine Terrace MRT/Block 57, relevant

areas (when necessary)

• Support proactive discipline strategies

• Assist in simple peer reconciliation or mediation contexts (where

necessary)

Deployment & Reporting

• The DSO will report operationally to the HOD/Student

Management

• Deployment schedule will be determined by the school in

accordance with the termly school timetable and school events

Performance Expectations

The DSO is expected to:

• demonstrate professionalism, discretion and good judgement

• engage students respectfully and constructively

• uphold confidentiality and procedural fairness

• collaborate effectively with teachers and relevant student

management/Year Head team personnel

Insurance

Awarded Contractor shall be expected to purchase insurance for the

personnel who will be deployed at our School.

Technical Support Specialist

Summary:

The main function of a Technical Support Specialist is to provide technical assistance to computer system users.

Job Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
• May install software or perform hardware testing remotely
• Enter commands and observe system functioning to verify correct operations and detect errors
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualifications:

• Associate's degree in computer related field or equivalent training required
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
• Basic ability to work independently and manage one’s time
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

This is a rolling contract role.

Job Scope:

• Editing / verification of returns, including clarification with respondents
• Email / telephone chasing of outstanding returns
• Extracting, organising and tabulating data from accounts
• Data entry

Requirements:

• At least 'O' Level/Nitec/Higher Nitec certificate (at least 3 passes)
• Relevant background in Business Admin/Accountacy/Statistics
• Basic computer skills
• Basic Microsoft Office skills
• Good communications/ customer-service skills

Working Hours: Office Hours

• 5 days a week, excluding weekends and PH and
• 8.5 hours per day except for 1 designated day / week will be 8 hours

Contract Period: 9 months (estimated Aug 2026 to April 2027)

Salary: $2760/month

Location: City Hall

EA License No.: 96C4864

Reg No.: R26159658 BRANN LEONG CHUN HOE