Total 640 Senior Executive support analyst job vacancies

[Job ID:1625205]

Responsibilities:

• Provide Japanese–English translation and interpretation for meetings, documents, and communications
• Manage end-to-end translation tasks, including planning timelines, clarifying requirements, and ensuring timely delivery
• Translate materials such as presentations, reports, newsletters, policies, and speeches with consistent terminology and formatting
• Review and refine translations to ensure accuracy, clarity, and quality standards
• Facilitate communication between Japanese-speaking and non-Japanese-speaking stakeholders
• Support management with administrative tasks, including travel arrangements, expense processing, meeting scheduling, and reporting coordination
• Take ownership of routine processes (e.g. claims and travel coordination) and escalate risks or exceptions when necessary.
• Maintain accurate records and documentation for continuity and handover

Requirements:

• Proficiency in Japanese language (JLPT N1 or equivalent) for liaising with Japanese-speaking clients and stakeholders
• Diploma or bachelor’s degree in any discipline
• At least 2 years of professional experience in translation and interpretation
• Proficiency in English language for liaising with English-speaking clients and stakeholders
• Strong written and verbal communication skills
• Proficiency in MS Office applications (Excel, Word, PowerPoint)
• Video editing skills are an added advantage
• Strong organisational and time management skills with the ability to work independently

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Nasu Natsumi
EA Personnel Reg. no.: R26161771 
EA License no.: 07C5771

• Well Established Company
• Basic up to $2600 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Gul Circle (company transport provided)
• Working day: Monday to Friday
• Working hours: 8.15am to 5.15pm

Job Responsibilities:

• Administrative support to sales department.
• Handling urgent calls, emails, and messages from existing customers when Sales Representatives are unavailable.
• Handling incoming orders with sales representatives by checking for correct prices, discounts, product numbers and inventory before generating of sales order.
• Attend to walk in customer when marketing department is preoccupied.
• To update on commercial team sales revenue based on data provided by the accounts department.
• To follow up with key customer on after sales matter such as dispute on service quote, service matter or loan unit with sales department head.
• Prepare quotations.
• Other ad hoc duties as assigned.

Job Requirements:

• Possess minimum GCE ‘O’ Level / Nitec / Diploma qualification or equivalent.
• Possess minimum 2 years’ experience as a Sales Coordinator or Customer Service role in similar capacity may be advantageous

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Partner with the Agency’s business teams to elicit citizen/business and Agency’s needs through human-centric and visual methods

• Apply Design Thinking / Service Design methodology and tools to identify current state gaps and challenges, and develop future state design and solutions

• Evaluate and recommend suitable technology while aligning with GovTech’s technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG Tech Stack)

• Identify and adopt the appropriate development and delivery approach (Outsourced, Co-Sourced or In-house development)

• Work with fellow Govtechies and Agency's teams to develop user stories, functional/technical specifications and acceptance criteria

• Ensure product readiness for smooth deployment, adoption and operations

• Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations Management)

• Assist the CIO to identify new opportunities and problems to solve for the Agency’s digital transformation

• Build deep knowledge of Agency’s business and operations and identify opportunities to support the transformation of Agency’s business / operation

• Identify potential project risks and its implication to the organisation and to recommend mitigating measures so as to manage the risks

• Effectively engage and manage the vendors to deliver ICT solutions and services

• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines

What we are looking for

• Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering or related disciplines

• At least 5 years relevant working experience in a similar capacity (advantageous to have had some Consulting, Software Development and Design experience)

• Strong portfolio that demonstrates proven, hands-on experience working in Agile approach on Product-centric teams

• Working knowledge of AI tools and concepts

• Strong analytical, conceptualisation, facilitation and problem-solving skills, in particular with application in Discovery sessions and prototyping.

• Good stakeholder engagement and communication skills with ability to influence and pitch ideas

• A driven and motivated personality with the ability to rapidly learn, apply and execute

• Experience in Project Management and Product Management is a plus

• Motivated by innovation to achieve business goals and customer satisfaction

• Excellent written, verbal communication, presentation and negotiation skills

Member of Group Manufacturing Execution System (MES) IT team. Delivering IT Services to support businesses. Study and implement technology and improve manufacturing and traceability capability. 

Adhere to Security Governance & Compliance as per Group IT Policy and Standards. 

Responsibilities:

• Ensuring smooth operation including troubleshooting and problems solving related to Manufacturing Execution System. Identify improvement areas and implement strategic solutions in time with consultation with business stakeholders.
• Work with Business stakeholders and lead strategic planning for Venture MES system to achieve business goals.
• Responsible for MES functional and technical system development, review, and certification of MES systems hardware, backup, IT Disaster Recovery Plan (DRP,) and IT Business Continuity Plans (BCP).
• To ensure system to comply with audit requirement
• Manage and evaluate IT Vendors (MES)
• Proactively propose proactive improvement & preventive monitoring
• Manage &Support IT Audit

Requirements:

• Degree in Computer Science, Information Systems, Engineering or equivalent.
• Minimum 5 years in relevant experience.
• Experience in working in a cross-functional team.
• Supervisory experience will be an added advantage.
• Experience with clustering, performance testing, BI and MES application will be an advantage.
• Strong analytical and communication skills.
• Self-motivated and a good team player.
• Knowledge in Production Planning/Capacity Planning/Material Management
• Knowledge in Work Order Management
• Knowledge in OEE/SPC/RTY
• Knowledge in Quality management and traceability requirements

If you embody the spirit of excellence, passion for discovery, innovation and enterprise, and the desire to make a difference in the world of technology and electronics, come join the Venture team!

Be Part of the Global Venture Family.

Disclaimer:

By submitting your application to Venture Corporation Limited and its group of companies, you acknowledge and agree that any personal data you provide will be processed for the purpose of evaluating your application for employment.

If you are not selected for this position, we may retain your personal data to consider you for future employment opportunities unless you inform us otherwise. Should you wish to withdraw your consent or request access to or correction of your personal data, please contact our Personal Data Protection officer by email: dataprotection@venture.com.sg For more details, please refer to our privacy policy at Personal Data Protection Policy of Venture Corporation Limited.

Venture Corporation is aware of scams involving fraudulent job offers; where individuals pose as staff representing our company and/or post fake job openings. Kindly note that the company does not make job offers until after a candidate has submitted a job application and participated in a face-to-face interview.

Please be advised that all legitimate job opportunities at Venture Corporation and our subsidiaries are listed exclusively on our official careers page and verified job portals. Any job offer that requires payment or solicits personal information in the early-stage recruitment process is likely a scam.

We urge all candidates to remain vigilant and exercise caution when approached with suspicious job offers. If you have questions about any open positions at Venture Corporation, please contact us by email: hr.singapore@venture.com.sg

Kindly note that only shortlisted profiles will be contacted.

Senior SOC Analyst (L2/ Cyber Threat/ Perm Role/ Central)

• Location: Central Area

• Permanent Role

• Salary: up to $8,000 (commensurates with experience) + Attractive Bonus & Benefits

Responsibility:

• Investigate L1-escalated alerts; assess scope, impact, and severity.
• Lead incident response (containment, eradication, recovery) using playbooks.
• Correlate data from SIEM, EDR, network, and cloud tools to identify threats and root causes.
• Assess vulnerabilities and threats; recommend timely remediation.
• Use scripting/automation to improve investigation and reporting.
• Produce clear incident reports with timelines and evidence.
• Apply threat intelligence (e.g., MITRE ATT&CK) and perform IOC-based hunting.
• Collaborate with L1 and CSOC teams to resolve incidents and enhance SOC processes.

Requirement:

• Min 3 year of relevant working experience in SOC as Security Engineer, IT Security Operations and Security Operations Centre or Computer Emergency Response Team (CERT/CIRT).
• Diploma/ Degree in computer science/ Computer Engineering / Information Security or related certifications.
• Strong incident investigation, log analysis, and event correlation skills.
• Ability to evaluate impact and recommend mitigation actions.
• Experience with phishing, malware, credential compromise, misconfigurations, and network threats.
• Knowledge of network protocols, system logs, Windows/Linux, and attack techniques.
• Basic scripting (Python, Bash, PowerShell) preferred.
• Familiar with MITRE ATT&CK, Cyber Kill Chain, CVSS, OWASP Top 10.
• Experience with SIEM, EDR, SOAR; rule tuning/automation is a plus.
• Willing to work 12-hour rotating shifts.

How to apply

Interested candidates who wish to apply for the post, you may click the Apply Now Button or send in your updated resume (in MS Word format) to jackyooi@careerally.com.sg

We regret to inform that only shortlisted candidates will be notified.

Careerally Pte Ltd | EA Licence: 24C2215

Ooi Chuan Yi (Jacky)| EA Registration No: R24122948

Position : Customer Service x3

• Working Days: 5 days
• Working Timing: Weekdays 10am - 8pm / Weekends 10am - 5pm / Public holidays 12pm-5pm
• Working Location: Jurong East || Yishun || Tampines ||  Hougang
• Salary: $2,500 - $3,200

Requirement

• At least 1 year of experience in customer service and sales

Job Responsibilities

• Processing of credit applications and managing overall documentations required
• Acquire and manage portfolio of customers
• Gather customers’ documents  and onboarding procedures
• Enhance relationships with customers to customise loan product solutions
• Manage credit and operational risks proactively
• Provide advice on financial solutions that are tailored to customers’ needs and objectives
• Interpret customers’ needs, risk and financial objectives
• Identify suitable loan packages that fit customers’ objectives
• Achieve revenue and profitability targets set by the organisation by driving customer satisfaction
• Comply with internal and external compliance and regulatory guidelines
• Implement service and quality standards of processing of day-to-day transactions of credit servicing activities

Interested applicants kindly submit your resume through here or Whatsapp +65 9019 3218 (Joevy), and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Tan Yu Jing Reg No: R26161199

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Purpose of Role:

As the Team Lead for Support functions to Ship Repairs projects, this person is responsible for planning, managing and deployment of manpower and relevant resources to provide support for the following functions: Painting, Cleaning, Scaffolding, Security Escort of contractors.

Responsibilities:

Scaffolding Provision

• Ensure scaffolding structures meet safety standards and are built to accommodate operational needs.
• Coordinate with other departments on timely erection and dismantling of scaffolding.

Cleaning/Painting Provision

• Understanding various methods of surface preparation, coating material and industrial standards and regulations to painting works. 
• Coordination of all painting/cleaning activities effectively and safely.

Safety & Compliance

• Ensure compliance with all relevant safety regulations, maritime laws, and company policies.
• Promote a culture of safety.
• Provide training and guidance on safety practices for all department personnel

Security

• Provide manpower to escort external contractors from point to point within client’s compound
• Ensure contractors’ compliance on security protocols within compound

Team Leadership & Management

• Lead, manage, and mentor the production team, ensuring effective communication and cooperation across various functions.
• Set performance targets, conduct performance reviews, and provide professional development opportunities for team members.
• Manage departmental schedules, ensuring optimal staffing and resource allocation.

Resource Management

• Oversee the allocation of resources (personnel, equipment, materials) for all production tasks.
• Monitor inventory levels and ensure the timely procurement of materials required for ongoing operations.
• Control department budgets, ensuring cost-effective operations without compromising quality or safety

Collaboration & Reporting

• Work closely with other department heads, Ship repair managers, and customers to ensure smooth operations and project coordination.
• Provide regular progress reports, identifying challenges and proposing solutions to senior management

Requirements:

• Degree/ Diploma in Mechanical or Marine Engineering (Dip holders with 5 years relevant working experience)
• Knowledge of painting, staging operation and able to interpret technical drawings and paint specification will be advantageous
• Demonstrated ability to lead engineering projects and manage complex technical issues
• Able to deal with and communicate with both internal and external stakeholders effectively at all levels.
• Possess man-management experience to supervise and deploy workers.
• Proficiency in MS Office
• Able to commit to overtime when required
• Able to follow and implement security, safety and shipyard disciplinary protocols and guidelines

Other Information:

• Location: Pioneer Sector (Daily Transportation Reimbursed To and Fro)
• 5 days work week
• Working Hours: 7.45am-5pm

About Us:

From business process re-engineering to global business expansion for Japanese corporations, ABeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.

Responsibilities:

• Plan and lead Ops team as PMO for implementing FLEXCUBE CASA module for Korea Branch.
• Creating plan and support BA to define the business requirements and ensure the system coverage. Progress and issue management also included.
• Support the Project Manager and client’s PMO team in planning, tracking, and coordinating project activities to ensure smooth project execution.
• Develop and maintain project plans, schedules, progress reports, dashboards, and other project management documentation.
• Monitor project timelines, deliverables, and dependencies, ensuring any delays or risks are promptly identified and escalated.
• Assist in preparing and consolidating weekly or monthly project status reports for both internal and client stakeholders.
• Ensure adherence to the client’s project management framework, compliance standards, and documentation templates.
• Coordinate with various workstream leads, vendors, and cross-functional teams to facilitate communication and issue resolution.
• Assist with change request management, risk and issue tracking, and lessons learned documentation.

Requirements:

• Bachelor's degree in any related fields.
• Minimum 3 years’ experience in top-tier or leading consulting firms with a focus on the banking industry projects.
• Excellent stakeholder engagement and collaboration skills, with the ability to work effectively with geographically dispersed teams across overseas offices.
• Good socialization skills
• Professional Mindset with Responsibility and Strong self-discipline and commitment to the project success.
• Good communication skill in both English and Korean or Japanese (Business-level proficiency as mandatory) to liaise with Korean or Japanese stakeholders and clients.
• Expertise in PMO role for package system implementation project
• Proven experience in end-to-end project management, including planning, execution, monitoring, and closure of system implementation projects, with accountability for timeline, scope, budget, and quality delivery.
• Strong risk, issue, and stakeholder management capabilities, with the ability to proactively identify project risks, drive mitigation plans, manage cross-functional dependencies, and report effectively to senior management and steering committees.
• Implementation experience and knowledge of Oracle Flexcube is a plus.
   

Why Join Us

At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, ABeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. ABeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

We regret only shortlisted candidates will be notified.

Position : Customer Service x3

• Working Days: 5 days
• Working Timing: Weekdays 10am - 8pm / Weekends 10am - 5pm / Public holidays 12pm-5pm
• Working Location: Jurong East || Yishun || Tampines ||  Hougang
• Salary: $2,500 - $3,200

Requirement

• At least 1 year of experience in customer service and sales

Job Responsibilities

• Processing of credit applications and managing overall documentations required
• Acquire and manage portfolio of customers
• Gather customers’ documents  and onboarding procedures
• Enhance relationships with customers to customise loan product solutions
• Manage credit and operational risks proactively
• Provide advice on financial solutions that are tailored to customers’ needs and objectives
• Interpret customers’ needs, risk and financial objectives
• Identify suitable loan packages that fit customers’ objectives
• Achieve revenue and profitability targets set by the organisation by driving customer satisfaction
• Comply with internal and external compliance and regulatory guidelines
• Implement service and quality standards of processing of day-to-day transactions of credit servicing activities

Interested applicants kindly submit your resume through here or Whatsapp +65 9019 3218 (Joevy), and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Tan Yu Jing Reg No: R26161199

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Senior QC Analyst (Microbiology/ Pharma/ Contract)

12 Months Contract

Location : Gul Circle (5 mins walk from MRT)

Basic Salary : Up to $5,500 depending on experience

Industry : Pharmaceutical

Responsibilities

• Executing analytical testing in a timely manner, ensuring adherence to the committed scheduled plans
• Performing his/ her tasks in accordance with cGMP and HSE requirements, and with the associated instructions, procedures, records, related to these tasks
• Recording all expected raw data, calculations, information, related to his/her tasks, to comply with cGMP and data integrity requirements
• Ensuring that is trained and qualified to the assigned analytical testing that requires to be qualified
• Performing the QC data review of executed tests by other analysts in a timely manner, ensuring adherence to the committed scheduled plans
• Informing his/her manager of any quality or HSE event (deviations, OOx,…) in a timely manner to ensure investigation and impact assessment are performed appropriately
• Participating actively to any investigation, where is involved, to ensure investigations and impact assessment are performed appropriately
• Executing assigned CAPAs related to remediation plans, continuous improvements
• Ensuring that his/her lab/facilities, lab instruments are kept in a quality and safety status to ensure that they can be used appropriately.
• Owning assigned stability studies, in compliance with approved stability program
• Ensuring the issuance and review of all deliverables related to assigned stability studies, such as risk assessment, protocols, reports, data trending, deviations, and summary reports
• Ensuring that sampling and testing related to stability is executed in a timely manner and stability results trend performed on time, including reports issuance
• Ensuring that all expected stability data (including events, change control…) are compiled in a proper way, to provide appropriate data trending and statistical analysis of stability studies, in compliance with associated stability protocols

Additional Accountabilities

• Review analytical results and perform audit trail review before batch release.
• Carry out on-the-job training for General and Specific Analytical Method to QC analysts and chemical technicians, by incorporating cGMP and safety aspects of the procedures.
• Perform troubleshooting of equipment in the laboratory and provide guidance to QC analysts on the troubleshooting.
• Trained and work independently on specific testing method
• Ensure availability of workplace risk assessment and safe working procedures for contractors and the quality personnel. Ensure safe working in all areas of work by practicing and communicating safety message at +QDCI Sanofi Manufacturing System (SMS) Awareness, Life Saving Rules (LSR), GMP/Data Integrity Awareness
• Other responsibilities that are not included in the above are related to quality assignments.

Lim Pey Chyi (Apple) - Apple.lim@manpower.com.sg

Recruitment Consultant (R2090579)

Manpower Staffing Services (S) Pte Ltd

EA Licence: 02C3423

The Valuations Analyst / Senior Analyst will be responsible for supporting the independent valuation process across a broad range of portfolio investments and financial products. The role will work closely with Portfolio Managers, Operations, and Quant teams to ensure accurate and timely valuation reporting aligned with regulatory and internal governance standards.

The successful candidate should possess strong technical valuation capabilities, attention to detail, and the ability to operate effectively in a fast-paced hedge fund environment.

Key Responsibilities

• Perform independent valuation and price testing reviews across multiple asset classes, including:
• Equities
• Credit instruments
• OTC derivatives
• Structured products
• Illiquid and private investments
• Evaluate and validate pricing models, broker quotes, vendor pricing, and market inputs
• Develop and maintain valuation models for complex or hard-to-price securities
• Conduct daily, weekly, and month-end valuation analysis and exception reviews
• Partner with Portfolio Managers and Risk teams to assess valuation impacts and market movements
• Support valuation governance, controls, and audit documentation
• Assist with regulatory, financial reporting, and investor reporting requirements
• Monitor valuation policies and ensure compliance with accounting and fair value standards
• Participate in valuation committee preparation and reporting
• Identify opportunities to improve valuation processes, automation, and controls

​

Requirements

• Bachelor’s degree in Finance, Accounting, Mathematics, Economics, Engineering, or related quantitative disciplines
• 3–7 years of relevant valuations or product control experience within:
• Hedge Funds
• Asset Management
• Investment Banking
• Strong understanding of valuation methodologies and fair value hierarchy concepts
• Proficiency in Excel and financial modelling; knowledge of Python, VBA, SQL, or automation tools is advantageous

​

Please email your resume to ShereenT@charterhouse.com.sg for a confidential discussion.

​EA License no: 16S8066 | Reg no.: R1107874

​Only successful candidates will be notified.

Job Description

• Industry/ Organization Type: Technology Services
• Position Title: Admin & Accounts Executive (Corporate Support)
• Working Location: Joo Chiat
• Working Hours: 5 days (Monday-Friday, 9.00am - 6.00pm)
• Salary Package: Basic Salary
• Duration: 3 Months Contract

Key Responsibilities

• Handle AP/AR payments, bank updates, petty cash, and filing of invoices/receipts.
• Support audits, trade finance, and government grant applications.
• Provide HR admin support, including employee records, work pass updates, onboarding, and training coordination.
• Maintain and update HR policies, employee handbook, and organisation chart.
• Arrange travel, insurance renewals, and office-related purchases.
• Coordinate with IT on systems, backups, equipment setup, and basic user support.
• Ensure office HSE compliance, manage supplies, vendors, and general office maintenance.
• Organise meetings, events, and name card/office stationery printing.

APPLY NOW!!!

• Diploma or equivalent, preferably in Business Administration or a related field.
• Minimum 2 years’ experience in office administration, corporate support or HR support.
• Proficient in Microsoft Office and Windows.
• Organised, meticulous, and able to manage multiple tasks independently.
• Strong communication and interpersonal skills with a proactive, responsible attitude.
• No regular travel required, except for occasional company trips.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #80833 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Responsibilities:

• Provide frontline customer service support to couples and visitors at the Registries of Civil and Muslim Marriages (ROM/M)
• Assist with registration and reception duties for solemnisation appointments
• Support queue management and ensure the smooth flow of customer appointments and ceremonies
• Handle general customer enquiries and provide accurate information on registration procedures and requirements
• Assist customers with the use of self-service kiosks and provide basic troubleshooting support
• Support document verification processes and administrative activities in accordance with established guidelines
• Coordinate with internal teams to ensure a positive customer experience throughout the customer journey
• Assist with the setup and closing of customer service areas, solemnisation rooms andself-service kiosks
• Maintain accurate records and prepare simple reports when required
• Perform other administrative and operational duties assigned by the management

Requirements:

• Minimum ITE, NITEC, Higher NITEC, Diploma or equivalent qualification
• At least 1 year of customer service, front desk,hospitality, retail, healthcare or administrative experience
• Able to communicate effectively in both Englishand Mandarin
• Customer-oriented with strong interpersonal and communication skills
• Comfortable interacting with members of the public in a professional environment
• Proficient in Microsoft Office applications and general computer usage
• Able to multitask and work in a fast-paced environment
• Responsible, proactive and able to work independently as well as in a team

Additional:

• Working Hours
  Monday to Friday: 8.00am to 5.30pm
  Saturday: 8.00am to 5.30pm
  Off on Sundays and Public Holidays
• Work Location
  Esplanade Mall

EA Personnel Name: Jackie Ng
EA Personnel No: R22109024
EA License No: 95C5411

Job Overview

We are seeking a proactive and customer-focused Operations Executive to manage end-to-end Import and Export operations, ensuring shipments are executed accurately, efficiently, and in compliance with customer SOPs and company standards. This role serves as the key liaison between customers and internal teams, driving operational excellence, resolving service issues, monitoring performance through KPI reporting, and supporting continuous process improvements.

5.5 days week
Location: Alps Ave

Key Responsibilities

Operations & Shipment Management

• Manage and coordinate the complete import and export shipment lifecycle for assigned customer accounts.
• Ensure all shipment activities are executed accurately, on time, and in accordance with customer SOPs and operational requirements.
• Implement and onboard new customer processes and operational workflows.
• Coordinate closely with customers and internal departments to ensure seamless shipment execution.
• Monitor daily operations and proactively identify and resolve potential service disruptions.

Customer Relationship Management

• Act as the primary point of contact for customers and internal stakeholders.
• Build and maintain strong customer relationships through responsive and professional service.
• Handle customer enquiries, operational issues, and complaints effectively and in a timely manner.
• Ensure prompt communication and follow-up on customer requests and shipment updates.

Performance Monitoring & Continuous Improvement

• Prepare KPI reports and operational performance reviews for customers.
• Participate in customer review meetings and present operational performance data when required.
• Analyze operational trends and identify opportunities for process enhancements and service improvements.
• Recommend and implement corrective actions to improve efficiency and customer satisfaction.

Commercial & Financial Support

• Prepare ad-hoc quotations and pricing proposals for customers.
• Monitor customer payment status and follow up on outstanding invoices.
• Investigate and resolve payment discrepancies in collaboration with relevant stakeholders.
• Support cost management initiatives and minimize operational errors and Cost of Quality incidents.

Compliance & Governance

• Ensure compliance with company policies, customer requirements, and regulatory standards, including AED compliance.
• Maintain accurate documentation, SOP updates, and process alignment across the team.
• Support staff training and knowledge sharing on operational procedures and customer requirements.

Additional Responsibilities

• Prepare operational data and reports for customer business reviews.
• Support team objectives and contribute to overall operational excellence.
• Perform any other duties assigned by management.

Requirements

• Diploma or higher qualification in Logistics, Supply Chain Management, Business, or a related discipline.
• Minimum 2 years of experience in freight forwarding, logistics operations, import/export coordination, or customer service within the logistics industry.
• Strong understanding of air freight operations and shipment processes.
• Excellent communication, interpersonal, and stakeholder management skills.
• Proven ability to manage customer enquiries, complaints, and operational issues independently.
• Strong analytical and problem-solving capabilities with the ability to translate data into actionable insights.
• Proficient in Microsoft Excel, Power BI, and other data analytics tools.
• Experience with digital automation tools such as Power Apps or similar platforms is advantageous.
• Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment.
• Demonstrated commitment to continuous improvement and service excellence.
• Effective team player with a proactive and adaptable mindset.