Total 1,983 Senior Executive level Customer Service job vacancies

We are looking for a TDS Customer Success Executive who will act as the primary point of contact for clients, handling TDS-related queries, payroll compliance support, and customer communication. The role requires strong client-handling skills along with a working understanding of TDS processes and statutory compliance.

Key Responsibilities
* Handle client queries related to TDS, payroll, and statutory compliance via calls, emails, and tickets
* Provide timely and accurate resolutions to customer issues
* Support clients on TDS filings, challans, Form 24Q / 26Q, Form 16/16A, and related processes
* Maintain proper documentation of client interactions and resolutions in CRM/ticketing tools
* Ensure high levels of customer satisfaction and service quality
* Follow up on pending client actions and ensure closure within defined TATs

Looking for a self-motivated and highly driven GST Customer Success Executive.

About the Customer Success Team:

The Customer Success team is integral to ensuring the long-term success and satisfaction of our enterprise clients. This team guides clients through the entire lifecycle, from onboarding to product adoption, helping them unlock the full value of our solutions. As a GST Customer Success Executive, you will play a pivotal role in driving product engagement, maximizing customer satisfaction, and reducing churn. The ultimate goal is to ensure that customers are successful and fully engaged.

Key Responsibilities:

• Understand clients objectives and align Masters India's products to meet their needs.
• Demonstrate the value of Masters India's solutions to customers and ensure high levels of product adoption.
• Identify both stated and unstated customer issues, providing proactive solutions.
• Build strong relationships with clients to foster trust and long-term loyalty.
• Manage the entire customer lifecycle, including onboarding, training, and ongoing product usage.
• Monitor customer engagement to identify at-risk accounts and deploy strategies to mitigate churn.
• Track account health, continuously identifying opportunities to enhance product usage.
• Serve as the customer advocate, providing feedback to internal teams such as Product and Tech to improve our offerings.
• Educate customers on relevant product features, functionalities, and best practices tailored to their specific business needs.
• Gain a deep understanding of MIs product roadmap to communicate its value to clients effectively.
• Utilize MixPanel to track usage patterns and create actionable insights.
• Equip customers with knowledge of MIs self-service tools like JIRA and resources.

If you are dedicated to creating exceptional customer experiences and driving business value, we'd love to have you join our team!

NIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  

Responsibilities

• Providing performance overview analysis and business issue analysis to Consumer-Packaged Goods clients around Asia 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience 
• Consulting clients to optimize use of NIQ Essentials 
• Developing and delivering business solutions for client performance tracking 

Working with both your NIQ colleagues and spending time with FMCG clients, you will build partnerships to allow you to understand your client needs and requirements. You'll use this knowledge to develop in depth analytics and create compelling stories that deliver the insight to drive business growth. You will be part of a team of client service individuals who specialize in FMCG/Retail at NIQ. 

• Perform general Field Service activities on site including preventative maintenance, machine overhauls, machine inspections with spare part recommendations, fault finding and line performance optimization.
• Supporting the assembly and testing of new machines at our manufacturing sites around the globe up to FAT (where necessary).
• Supporting the installation and commissioning of new machines at the customers’ site up to SAT. Providing customer training and updating of the technical documentation.
• Giving the customers technical advice on site or via remote support. Clarifying problems and solutions with the manufacturing plants where necessary.
• Recommending service products for technical / performance improvements including overhauls, modernizations, modifications and spare-parts replacement.
• Preparing all necessary tools, equipment and technical documentation before going to site. Attending customer meetings at the beginning and end of an intervention. Clearly logging your daily activities on a site report. Summarizing what has been completed and any open items still to be addressed. Following up on any open topics until closed to the customers’ satisfaction.
• Additional role of a Senior FSE: Performing site management. Supervision and training of other Field Service Engineers.

The Company

Our client is a top‑tiertechnology company seeking a Senior IT Support Engineer to support complex ITenvironments across end‑user systems and platforms. This rolerequires strong hands‑on technical expertise, excellentcommunication skills, and the ability to operate in a fast‑paced, enterprise‑level setup.

The Role

• Provide advanced IT support across macOS,Windows, and Linux environments
• Support and maintain complex ITinfrastructures in a corporate or enterprise setting
• Troubleshoot hardware, software, and system issues across multiple operating systems
• Act as an escalation point for complex technical issues
• Support users with a high level of professionalism and clear communication
• Work with ServiceNow for ticketing, incident,and request management
• Perform basic network troubleshooting(LAN/WAN, DNS, DHCP, VPN concepts)
• Collaborate with internal IT teams to improve system stability and user experience

Your Profile

• Minimum 5 years of experience in IT Support within complex IT environments
• Strong hands on knowledge of: macOS Windows Linux
• Experience supporting enterprise end userenvironments
• Solid communication skills, able to engage with both technical and non-technical users
• Basic networking knowledge (trouble shooting and diagnostics)
• Experience working with ServiceNow or similar ITSM tools

Apply Today

Please send your resume, in WORD format only and quote reference number DC13421034, by clicking the apply button. Please note that only short-listed candidates will be contacted.

EA Licence no.: 07C5595 | Dmitriy Chervinskyi EA Registration no.: R22108655

Job Expectations

• Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests’ complaints, requests and inquiries.
  
• Collaborate closely with Concierge, Reception, Bell Counter and Front Office Cashier on guests ‘arrival and departure.
  
• Establish contacts with house guests/ long-staying guests and offer assistance when needed.
  
• Conduct courtesy calls to guests.
  
• Stay well-versed and updated on all tourist-related information.
  
• Maintain and manage stock of promotional materials for daily operations.
  
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
  

Requirements

• Minimum Secondary school education or equivalent; hospitality or customer service experience preferred.
  
• Friendly and service-oriented, with good communication and interpersonal skills.
  
• Team player who can work closely with Front Office and other hotel departments.
  
• Neat and professional appearance with a positive work attitude.
  
• Willing to work rotating shifts, weekends, and public holidays.
  

Locations Available: 

• The Barracks Hotel Sentosa
  
• The Outpost Hotel Sentosa
  
• Oasia Resort Sentosa
  
• Village Hotel Sentosa
  

Responsibilities

• Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests’ complaints, requests and inquiries.
  
• Collaborate closely with Concierge, Reception, Bell Counter and Front Office Cashier on guests ‘arrival and departure.
  
• Establish contacts with house guests/ long-staying guests and offer assistance when needed.
  
• Conduct courtesy calls to guests.
  
• Stay well-versed and updated on all tourist-related information.
  
• Maintain and manage stock of promotional materials for daily operations.
  
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
  

Requirements

• Minimum Secondary school education or equivalent; hospitality or customer service experience preferred.
  
• Friendly and service-oriented, with good communication and interpersonal skills.
  
• Team player who can work closely with Front Office and other hotel departments.
  
• Neat and professional appearance with a positive work attitude.
  
• Willing to work rotating shifts, weekends, and public holidays.
  

Locations Available: 

• The Barracks Hotel Sentosa
  
• The Outpost Hotel Sentosa
  
• Oasia Resort Sentosa
  
• Village Hotel Sentosa
  

Operations Customer Service Executive (OCSE) 

Salary: $3000 - $3500
Working Time: Monday - Friday, 8.30 am – 5.30pm / 9am – 6pm (can choose)
Working Location: Paya Lebar

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• With permit declaration through Tradenet is preferable
• Computer literacy eg: proficient in MS Word & Excel etc

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

HMI Medical Centre is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices. We are now looking for a customer service representative to ensure our visitors and patients needs are well-taken care of at our centre.

• Be the first point of contact for all our visitors, which include walk-ins, patients, doctors, and internal staff.
• Perform high-touch concierge services such as but not limited to greetings, visitor registration, escorting, attending to queries, and etc.
• Perform personalised service to all visitors, patients, staff which include visiting doctors.
• Chaperone high-net-worth/ VIPs during their medical appointment.
• Arranging accommodation, transport and medical appointments.
• Creating good experience for the patients and visitors during their time in the centre.
• Handle special projects relating to process improvement, experience enhancement, which will include sourcing of products, implementing new workflow and etc.
• To respond to any feedback relating to the centre, or its service in a professional manner.
• Any other ad-hoc administrative duties as assigned.

Requirements:

• Excellent customer service skills, flexible and able to handle difficult situation when required.
• Must be comfortable being in a customer-facing role.
• Strong interpersonal and communication skills.
• Pleasant, Professional, Presentable, and has a Positive attitude.
• Previous experience in working in high-end, luxury concierge service position will be advantageous.
• Candidate with longer experience in the above industry will be considered for senior position.
• Working days: Monday to Friday (office hours), and half day on every alternate Saturdays.

About Community Mental Health Department:

Our Community Resource, Engagement and Support (CREST) teams support clients who are at risk of or diagnosed with mental illness as well as their caregivers. The teams provide basic emotional support and monitoring of their mental health conditions through home visits and service linkages.

Responsibilities:

• Support any networking events with stakeholders such as government agencies, grassroots, and community-based organizations to raise awareness of mental health
• Support mental health screening events to identify those who are at-risk/diagnosed with mental health conditions and connect them with the right services for early diagnosis and treatment
• Provide basic emotional and cognitive support to clients who are at-risk/diagnosed with mental health conditions and/or their caregivers and link them up with relevant services based on their needs
• Ensure proper maintenance of case documentation and timely submission of reports to external parties
• Support the run of a caregiver support group

Requirements:

• Diploma Holder preferably with some social service experience
• Passionate to work in the mental health sector and community services
• Good communication skills (oral, written, bilingual) and interpersonal skills
• A team player who can also work independently
• Detail-oriented in keeping proper documentation
• This position is on a contract basis

Work Location: Sengkang/ Teck Whye

Work Service Area:

• Paya Lebar & Serangoon
• Bukit Panjang SMC, Cashew & Zhenghua
• Limbang & Yew Tee
• Bukit Timah, Clementi & Ulu Pandan
• Brickland & Choa Chu Kang

(If you have specific preference on the work service area, please indicate in the application form)

If you are interested to join us, please apply via Fei Yue Career Portal.

For your privacy and security, kindly refrain from including your NRIC number in your application form or resume. Please note that we do not accept hardcopy resumes.

Job Summary: As a Customer Relations Associate, your role is pivotal in shaping a positive and enriching experience for both internal and external customers. Serving as a key touch point, your responsibilities span across crucial aspects of customer service, administrative efficiency, team collaboration, and ensuring a safe and conducive learning environment.

Key Responsibilities:

Customer Service

• Attend to customer inquiries via walk-in, chat, phone and email in a promptly and proactive manner.
• Understand the customers’ needs and maintain a continuous high level of customer service delivery and satisfaction.
• Create a warm and high quality customer service experience.
• Establish rapport and build good relationships with the customers.
• Work closely with other departments to meet customer needs and enhance service quality.
• Training will be provided to acquire knowledge of the programmes, services and operation process.

Administration

• Keep detailed and accurate records of customer interactions, transactions, and documentation.
• Process monthly fee payments into the system.
• Provide support to teachers.
• Ensure the safety and well-being of all students at the Centre.
• Ensure smooth operation at centre daily.
• Any other ad-hoc projects or assignments which might be assigned from time to time.

Requirements & Skills

• Be able to work 4 weekdays (1.15pm - 9.45pm), and 1 weekend (8.15am - 6.45pm)
• GCE ‘O’ Level, NITEC Certificate, Diploma, or Degree in any field
• Proficient in MS Office (Word and Excel)
• At least 1 year of customer service-related working experience
• Strong customer-focused personality and mind-set
• Pleasant and cheerful disposition
• Excellent interpersonal communication skills

What you can expect as part of the Mind Stretcher family:

1) Variable bonus

2) Medical, Dental & Hospitalisation/Surgery benefits

3) Structured career & salary progression

4) Wide range of staff awards (long service, best rookie, most innovative etc)

5) Attractive staff discounts for MS programmes

6) MS Gifts to Staff (Birthday, CNY, Teachers' Day, etc)

7) Employee Health Programme (In partnership with HPB)

8) Waiver of fees for MS programmes (for MS staff serving at least 5 years)

9) Free public speaking training (Mind Stretcher Toastmasters)

10) On-the-job training & Structured Training

11) Free Staff Welfare events (D&D, CNY celebrations, Staff Bonding etc)

12) Monetary incentives for Teachers & Sales Staff

13) Corporate Discounts (Telcos, Computer & Peripherals, Hotel)

14) Staff/ Student Referral Incentive Scheme

DESCRIPTION OF ROLE 

The Administrative Support Executive is responsible for providing end-to-end operational and administrative support to the Commercial team, ensuring the timely execution of category action plans, accurate system and master data maintenance, effective coordination with suppliers and internal stakeholders, and seamless delivery of promotions and commercial activities.

Key Responsibilities

• Partner closely with the Commercial buyer to support assigned categories in achieving sales, profit, income, market share, and productivity targets.
• Coordinate and execute category action plans, ensuring timely implementation to meet commercial objectives.
• Provide end-to-end administrative support for new supplier onboarding and new product development (NPD) processes.
• Ensure all cost, price, and commercial changes are accurately and promptly updated in the system.
• Manage timely creation and maintenance of new articles and item master data.
• Support the administration and monitoring of consignment-related activities.
• Maintain accurate, timely promotional downloads and coordinate approvals for press advertisements.
• Support weekly promotion commitments and work cross-functionally with Operations, Marketing, Supply Chain, and suppliers to ensure smooth execution.
• Liaise with suppliers on administrative updates, documentation, and operational requirements.
• Ensure timely and accurate submission of documents for system maintenance and master data updates.
• Proactively support internal stakeholders and communicate potential risks or issues that may impact business operations.
• Perform other ad-hoc duties as assigned to support the Commercial buying team team.

About You

• Diploma or Degree in any discipline.
• Prior administrative or coordination experience/internship is preferred.
• Strong proficiency in Microsoft Office, particularly Excel (e.g. Pivot Tables, VLOOKUP).
• Knowledge of SAP or similar ERP systems is an advantage.
• Strong communication and coordination skills with the ability to work across multiple stakeholders.
• Meticulous, detail-oriented, and highly organised, with the ability to manage multiple tasks concurrently.

1. Customer & Guest Handling: Attend to customer feedback and complaints in a prompt, professional, and empathetic manner, ensuring issues are resolved effectively to deliver a positive guest experience aligned with MBS service expectations. Be supported by established guidelines and team collaboration to manage service recovery effectively.

2. Tenant Coordination: Liaise with foodcourt tenants on operational matters, including service standards, feedback follow-ups, and issue resolution, ensuring tenants uphold a consistent, customer-centric service approach. Build positive working relationships with tenants to encourage cooperation and continuous improvement.

3. On-Ground Operations: Monitor daily foodcourt operations to ensure cleanliness, service quality, and compliance with operational guidelines, maintaining an environment that reflects hospitality standards expected at Marina Bay Sands. Maintain a visible on-ground presence to support both tenants and customers in a dynamic environment.

4. Problem Resolution: Investigate and resolve operational and customer-related issues proactively, coordinating with tenants and internal teams when necessary to ensure swift recovery and service excellence. Exercise sound judgment and adaptability when handling different situations across customers and tenants.

5. Communication: Act as the main point of contact between customers, tenants, and management to ensure smooth operations and a seamless guest journey across all touchpoints. Be comfortable toggling between customer-facing interactions and operational coordination.

6. Reporting & Documentation: Record incidents, complaints, and feedback for tracking, analysis, and continuous service improvement. Contribute insights to improve processes and prevent recurring issues.

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
  
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
  
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
  
• Make courtesy calls to guests
  
• Requisite and keep stock of promotional materials for daily operations
  
• Ensure efficient and courteous services in baggage, transport handling and general enquiries
  

Requirements

• O-Level or equivalent
  
• Willing to perform rotating shifts
  
• Positive attitude with outgoing personality and good communication skills
  
• Experience in hospitality and knowledge of Opera will be advantageous
  

Available Location: 

• Orchard Rendezvous Hotel

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
  
• Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
  
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedure.
  
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
  
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
  
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
  
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
  
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
  
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.
  
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
  

Requirements

• Minimum Diploma in Hospitality, Tourism, or related field.
  
• Prior experience in Front Office or Guest Services preferred.
  
• Strong communication and problem-solving skills to handle guest enquiries and feedback effectively.
  
• Leadership qualities with the ability to guide and support team members.
  
• Well-groomed and professional in appearance and conduct.
  
• Willing to work rotating shifts, weekends, and public holidays.
  

Sentosa Cluster: 

• The Barracks Hotel Sentosa
  
• The Outpost Hotel Sentosa
  
• Oasia Resort Sentosa
  
• Village Hotel Sentosa