Total 2,001 Senior Executive level Customer Service job vacancies

Company Overview

• Princess's Cottage: The Nails Story is a premium nail salon chain in Singapore offering professional nail, eyelash, eyebrow, and waxing services. Known for quality, hygiene, and excellent customer experience across multiple outlets including Tampines, Pasir Ris, Sengkang, and Somerset.

Job Summary

Manage inbound and outbound calls to handle appointment bookings, enquiries, and customer issues while supporting salon operations and promoting services to enhance customer satisfaction and revenue.

Responsibilities

• Handle inbound and outbound calls to book appointments, respond to enquiries, manage cancellations, and conduct follow-ups professionally
• Update client records, preferences, and service history accurately using the salon booking/CRM system
• Provide clear product and service information to customers and recommend add-ons and promotions to increase sales
• Resolve customer complaints empathetically and follow up promptly; escalate issues to management when necessary
• Coordinate with salon receptionists and technicians to ensure smooth appointment flow and timely service delivery
• Process payments and refunds and assist with basic POS operations as needed
• Monitor and report daily call volumes, missed calls, booking trends, and customer feedback to support operational improvements
• Maintain and update phone scripts, FAQs, and standard operating procedures; suggest service improvements

Required competencies and certifications

• Strong customer service skills demonstrated by courteous phone manner, active listening, empathy, patience, and conflict resolution
• Proficiency in using booking/CRM systems, MS Office, and basic POS operations with the ability to quickly learn new software
• Ability to upsell services and meet sales-related KPIs such as conversion rates, customer retention, and average spend
• Professional appearance, punctuality, and flexibility to work shifts including evenings and weekends

Preferred competencies and qualifications

• Diploma, A-levels, or equivalent education; relevant coursework in hospitality, retail, or beauty industry preferred
• 1–3 years of experience in customer service, call center, or front-desk roles; salon or F&B experience is an advantage
• Skills in multi-site coordination, time management, accurate data entry, teamwork, and problem-solving
• Proficiency in spoken and written English; knowledge of Mandarin or other local languages (Malay/Tamil) is a plus for customer communication

Responsibilities:

• Lead and drive applied R&D projects in the areas of Battery Management Systems (BMS), Energy Storage Systems (ESS), and green power technologies.
• Conduct system-level research on battery safety, performance, reliability, and external monitoring for lithium-ion, sodium-ion, and other emerging battery systems, with a focus on practical engineering applications rather than materials development.
• Develop control, monitoring, diagnostic, and optimisation solutions for battery systems, ESS, and hybrid energy platforms. Design and implement energy management strategies for integrated clean energy systems involving batteries, solar PV, hydrogen/fuel cells, and other hybrid power configurations. Support the development of ESS solutions for grid stability, resilience, and efficient energy utilisation in distributed energy and microgrid applications.
• Advance the use of digital twin and AI-enabled approaches for battery systems, ESS, solar energy, hydrogen, and other green energy platforms to improve monitoring, control, optimisation, and predictive maintenance.
• Development of innovative prototypes, proof-of-concept systems, and demonstration platforms for industry-relevant applications.
• Identify, develop, and secure research funding opportunities through grants, industry-sponsored projects, and strategic collaborations. Prepare and manage project proposals, technical reports, research publications, presentations, and related documentation. Build and maintain partnerships with industry, government agencies, and research institutions to support technology translation, validation, and deployment.
• Provide training and mentorship for industry professionals and Temasek Polytechnic students through project supervision, applied learning activities, workshops, and short courses.
• Support the Centre’s strategic growth in the areas of battery management, energy storage, and green power, aligned with emerging industry and national priorities.

Pre-requisites:

• Qualifications in Electrical/Electronic Engineering, Computer Engineering, Automation, Power Engineering, Computer Science, or a related field. Postgraduate qualifications are preferred.
• Relevant R&D or industry experience of 2–8 years in Battery Management Systems (BMS), Energy Storage Systems (ESS), battery systems, or green power technologies.
• Good knowledge of battery safety, performance, reliability, monitoring, and system integration. Familiarity with integrated energy systems involving batteries, ESS, solar PV, hydrogen/fuel cells, or hybrid power platforms.
• Experience in control, diagnostics, optimisation, or energy management for electrical or energy systems. Exposure to digital twin, AI-enabled methods, or intelligent system applications in battery, ESS, or green energy areas will be an advantage.
• Practical experience in hardware and software development, embedded systems, instrumentation, prototyping, system integration, and testing.
• Experience in project proposal writing, research planning, technical reporting, and R&D project execution. Experience in industry collaboration and applied research will be an advantage.
• Strong analytical, problem-solving, communication, and teamwork skills, with the ability to work independently in a multidisciplinary environment.
• Passion for advancing battery, energy storage, and green power technologies with practical industry impact.

Evaluate and handle the processing of all sales orders and administrative transactions while ensuring accuracy and timeliness.

Monitor, co-ordinate and negotiate with suppliers on delivery schedules/shipments to ensure on-time deliveries, if necessary, seek advice from Sales Solutions Engineers

Coordinate with freight forwarders for the shipment of goods with competitive freight cost.

Job Requirements:

Have a minimum 2 years experience

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to lilian@recruitflash.com or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Job Description

• Lead the design, development, and implementation of community development
• Drive community engagement initiatives, including identifying and empowering community leaders.
• Oversee the development and implementation of Kaki Learn and Kids Read.
• Provide supervision to not more than 3 community workers and/or programme associates.
• Champion community-centric practices within the centre to strengthen engagement and impact.
• Build and maintain strong networks with internal teams and external partners to achieve program objectives.
• Provide leadership, supervision, and professional development support to team members.
• Undertake any other responsibilities and duties assigned by Director.

Requirements

• Degree, Graduate Diploma, or Master’s in Social Work, Sociology, Political Science, or a related discipline.
• Minimum of 5 years’ experience in program development and team supervision.
• Demonstrated ability to lead teams and manage complex projects effectively.
• Strong networking, partnership-building, and stakeholder engagement skills.
• Excellent communication, report writing, and interpersonal abilities.
• Prior experience in community development will be an advantage.

Responsibility:

* Support the sales team to facilitate customer orders and ensure accurate, timely fulfilment.

* Deliver a premium shopping experience and professionally resolve customer inquiries or complaints

* Oversee logistics and delivery planning to ensure prompt and reliable service.

* Handle walk-in customer inquiries related to sales queries, orders, deliveries, and operational issues with professionalism and care.

* Maintain accurate records across orders, inventory, production, and logistics.

* Prepare regular sales and operational reports for management.

* Identify and implement process improvements to enhance efficiency and customer satisfaction.

* Collaborate cross-functionally to ensure seamless integration of sales, operations, and service delivery.

Requirement

* At least a diploma or degree in Logistics, Supply Chain, or Business Administration

* Minimum 1–2 years of experience in a related field

* Ability to work in a sales-driven, fast-paced environment

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Executive
• Working Location: Jurong East
• Working Hours: 5.5 days (Mon – Fri, 830am – 530pm; Sat (WFH, 830am – 1230pm)
• Salary Package: Basic salary up to $2,800 + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Manage and coordinate existing and new customer accounts.
• Handle incoming and outgoing phone calls.
• Deliver outstanding customer service.
• Maintain good relationships with vendors and customers.
• Resolve customer issues and provide solutions.
• Prepare shipment quotes and arrange shipments as needed.
• Utilize excellent multitasking skills in both workspace and software programs.

APPLY NOW!!!

• 1 year of relevant working experience.
• Good communication and people skills.
• Ability to work independently and in a team environment.
• Experience with logistics related background is advantageous

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #71457 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

The Job:

• Manage customer feedback across its full lifecycle, ensuring timely responses, accurate tracking, and appropriate escalation.
• Serve as a key contact for complex or sensitive cases, working closely with relevant teams to drive coordinated resolutions and review customer communications for professionalism and brand consistency.
• Manage the Voice of Customer ecosystem, ensuring data accuracy, monitoring customer satisfaction metrics, and translating insights into performance improvement actions with relevant teams.
• Coordinate and manage customer board meetings with key stakeholders, preparing materials, tracking KPI performance and action plans, ensuring visibility and follow through.
• Represent the organization in customer care governance, ensuring alignment with regional standards, and acting as a key liaison on customer‑related matters

Requirement:

• Diploma or Degree in Business Administration, Communications, Service Management, Hospitality Management, Marketing, or related fields.
• Minimum4 years of relevant experience in Customer Experience (CX), Customer Relations (CR), complaints management, service quality, or customer management, preferably in a service-driven environment

Interestedapplicants can send their detailed resumes to janelui@recruitexpress.com.sgor call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg.No. 199601303W || EA Licence No. 99C4599

About BUZUD

BUZUD is a leading healthcare and medical technology company in Singapore, specializing in innovative home-based medical equipment and Continuous Glucose Monitoring Systems (CGMS). We are committed to improving healthcare accessibility and affordability by working closely with healthcare professionals, partners, and consumers to deliver reliable and trusted solutions.

Position Overview

We are looking for dedicated and customer-oriented Customer Service Executives to join our frontline showroom team. In this role, you will work closely with internal teams to manage customer enquiries, deliver positive service experiences, and provide timely product and service support across our retail and showroom operations.

The ideal candidate is empathetic, detail-oriented, and passionate about delivering high-quality customer service while supporting operational and business objectives.

Key Responsibilities

Customer Service & Support

·      Handle customer enquiries via phone, email, WhatsApp, and walk-ins in a professional and timely manner.

·      Provide accurate product information and basic technical guidance on BUZUD medical devices, including CGMS and other healthcare solutions.

·      Assist customers with orders, returns, warranties, and after-sales support.

·      Manage service requests, feedback, and complaints, ensuring resolution within agreed service timelines.

·      Maintain and update accurate customer records in the CRM system.

Retail Operations & Showroom Support

·      Prepare and scan products in the showroom daily for merchandising and operational purposes.

·      Prepare items for sales team pick-up and delivery.

·      Manage showroom inventory, ensuring sufficient stock levels and timely replenishment.

·      Maintain cleanliness, organization, and overall presentation of the showroom.

·      Support retail operations, roadshows, and in-store customer service activities when required.

Coordination & Administration

·      Liaise with Sales, Operations, and Technical Support teams to resolve customer issues efficiently.

·      Coordinate oxygen concentrator rental confirmations, deliveries, and collections with hospitals, next-of-kin, and AIC.

·      Perform administrative and ad-hoc duties, including documentation and filing.

Compliance& Continuous Improvement

·      Ensure compliance with company policies, PDPA requirements, and healthcare regulations.

·      Contribute to service improvement initiatives and SOP development.

·      Identify and recommend suitable upselling opportunities where appropriate.

Other Duties

·      Carry out ad-hoc tasks and projects as assigned by the Manager.

Requirements

·      Diploma or Degree in Business, Customer Service, Healthcare, or a related field.

·      Prior customer service experience, preferably in healthcare, retail, or medical device environments.

·      Ability to work a 5.5-day work week, including one weekend day (Saturday or Sunday).

·      Willingness to work flexible hours and beyond stipulated working hours when operational needs arise.

·      Willing to attend and support meetings, customer visits, and company events when required.

·      Strong communication and interpersonal skills; fluency in English is required (Mandarin, Malay, or Tamil is an advantage).

·      Proficient in Microsoft Office applications and Customer Relationship Management (CRM) systems.

·      Ability to multitask, work under pressure, and handle customer issues calmly and professionally.

·      Customer-oriented mindset with a genuine passion for helping others.

Interested candidates

Please submit your application with a detailed resume, or email your resume to careers@buzud.com.

Only shortlisted candidates will be notified.

Job Responsibilities

• Responsible for resolution of customers’ enquiries and feedbacks in an efficient, timely and effective manner, providing excellent customer service experience

• Communicate efficiently and work with inter-departments for customers’ feedback/complaints on service and quality

• Manage all service-related jobs and ensuring all the information is properly recorded

• Manage all communication channels, including phone calls, email and social media channels

• Collate information for operations teams and ensuring all the information have been properly disseminated to all stores such as new menu or promotional items

• Consolidate operations related reports

• Perform ad-hoc tasks and responsibilities assigned by Operations Service Manager and/or Operations from time to time.

• Reviewing CCTV footage and ensure that cashiering procedures are adhered to. 

• Managing day-to-day loyalty related (CRM) enquiries from members, internal colleagues, departments & stores. 

• Involving and assist with issues related to store projects, store renovations, new store openings and other aspects related to operations workflow and procedure. 

• Provide reports and analysis for operations, services and quality improvements. 

Requirements

• At least 3 years of relevant customer service working experience (experience in F&B operations would be an added advantage)

• Proficient in the use of Microsoft office applications such as Microsoft Word, Excel and Power Point

• Great interpersonal, oral, and written communication skills

• Meticulous with good follow up skills and understanding of CRM program

• Able to multi-task effectively and work in a fast-paced environment

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

• Respond to customer inquiries and concerns across in-person, phone, email, and social media channels, ensuring timely and professional service.
• Coordinate repair and return requests, working closely with internal teams to resolve issues efficiently.
• Oversee e-commerce content and manage order processing to ensure accurate and prompt deliveries.
• Create marketing and product materials, including brochures, online content, packaging, and promotional visuals, to strengthen brand presence.
• Collaborate with cross-functional teams to align customer service, marketing, and operational efforts with business objectives.

Requirements:

• Diploma in Business, Marketing, or a related discipline
• At least 3 years of customer service experience within consumer electronics.
• Strong knowledge in gemstones, diamonds, or precision engineering industries.
• Good communication skills, customer-focused mindset, and ability to work independently or within a team.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Salary : $4500 - $5,600
• Location: Buangkok
• Working hours: Mon – Friday 830am to 630pm  
• Duty Officer shift – 7.30am to 7.30pm.

Job Responsibilities          

• Assist in the planning and execution of daily operational activities within the Home
• Support manpower planning, staff deployment, and scheduling to ensure sufficient coverage
• Work collaboratively with internal teams to maintain smooth and efficient operations
• Oversee service standards to ensure residents receive care aligned with established care plans
• Address and follow up on feedback or concerns raised by residents and their families
• Initiate and support continuous improvement efforts to enhance service quality
• Develop, review, and implement policies and SOPs in accordance with regulatory requirements (e.g. MSF guidelines)
• Prepare and maintain policies related to resident care, medication handling, restraint procedures, visitor management, PDPA compliance, and complaint handling
• Conduct regular policy reviews and gap analysis to ensure consistency across departments
• Ensure compliance with licensing standards, audits, and inspections
• Support audit processes, incident investigations, and implementation of corrective actions
• Monitor adherence to SOPs and drive standardisation of processes across the Home
• Assist in recruitment, onboarding, and training of staff members
• Provide guidance to staff and handle daily operational challenges
• Support performance evaluation and staff development initiatives
• Assist in budget tracking, procurement processes, and inventory management
• Maintain proper documentation to meet audit and compliance requirements

Job Requirements

• Degree in Social Work, Social Sciences, Psychology, Healthcare Management, or related disciplines
• With at least 4 years of relevant experience in operations, governance, or compliance
• Prior experience in SOP development, policy writing, or quality assurance is advantageous
• Familiarity with MSF or social service/healthcare regulations is a plus

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Senior Field Service Engineer 

• Working Location: 609935 (Jurong East)
• Working Days: Monday - Friday
• Working Hours: 8:30am - 5:15pm
• Salary range (Senior) : SGD 5,500 to SGD 7,500 monthly, 13th month, SGD 250 transport allowance

Basic Functions
We are looking for Marine Field Service Engineers for commissioning, troubleshooting and repair of marine Generator. Qualified candidates should have hands-on experience with assembly and repair of Marine Generator, and/or familiar with marine electronics and automation systems.

Specific Responsibilities

• Standby support and emergency call for customer support.
• Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Generate a service report to customer in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigates root causes of failures and recommend solutions.
• Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
• Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensures all technical and training documents are up-to-date and organized.
• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

Qualifications / Requirements

• Diploma/degree in Electrical/Mechanical Engineering with at least 5 years of relevant experience
• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
• Candidates with equivalent professional background will be considered
• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Customer service executives use their skills and experience to ensure that a company delivers the highest standards of service to customers, aims to maximize customer satisfaction and identifying new opportunity.

Maintaining consistent quality control, standardizing procedures and policies, and establishing expectations of customer service.

Interact with customers to provide and process information in response to enquiries, concerns and requests about quotation and operational matters in a timely and accurate manner and providing excellent customer services.

Job Responsibilities:

· Handle enquiries, prepare quotations, process shipment and transport requests.

· Manage incoming calls

· Coordinate with customers for their local, import and export shipments

· Understand import and export process

· To complete all required documentations on time.

· To provide customers with proof of deliveries on time

· To submit all documents for billing on time

· Provide assistance with sales and marketing activities as required

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.

· Follow communication procedures, guidelines and policies

· To liaise with customers/drivers with regards to any delivery issues

· Tallying/monitoring of deliveries’ invoices

· Check and following up of returns

· To report incidents and hazards as per the relevant working instructions.

· Ensure accurate data entry in reports

· Any other ad hoc task assigned

Job Requirements:

· GCE “O” level certification or ITE certificate or Diploma holder

· At least 2 years of working experience in the related field is required for this position. Demonstrate ability to handle work professionally, independently and efficiently with a strong customer service mindset

· Possess effective organizational and follow-up skills, paying attention to detail

· Good working attitude with positive customer mindset

· Able to work under pressure in a fast-paced environment

· Good to have at least basic experience in sea/ air shipment procedures

· Team player, independent with good communications skills.

· Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner

Community Engagement Executive

• Monday - Friday (9am-6pm)
• Working location: Eunos
• Salary: SGD 3000 – SGD 3,500

Job Responsibilities

Community and Volunteer Involvement

• Assess and meet the organisation’s needs through the recruitment, placement, training and retention of volunteers
• Collect and conduct data analysis of volunteer engagement targets and submit reports to key stakeholders and funding authorities
• Coordinate with relevant internal departments and external community partners in fulfilling community engagement projects
• Develop and manage delivery of internal as well as external communication plans to support programme objectives
• Develop, execute and manage volunteer driven programmes
• Engage and build partnerships with relevant stakeholders such as grassroots organisations, corporations, health and educational institutions
• Network and attend meetings relating to volunteer activities with related partners and agencies
• Organise programmes for orientation and induction/training of volunteers
• Plan and organise volunteer appreciation-related activities (e.g. appreciation party, get-together)
• Plan, develop and implement community engagement plans for seniors
• Recruitment of volunteers to provide assistance to members and coordinate community volunteer efforts
• Review and evaluate volunteer programme and activities

Administrative

• Keep and maintain stakeholders’ registry and statistics
• Oversee and develop corporate marketing materials e.g. annual report,website, social media
• Propose and monitor budget for different programmes and funds
• Provide clerical and administrative support
• Provide secretariat support to staff meetings

Job requirements

• Diploma in Community Development/Engagement and above
• Experience in eldercare preferred
• Comfortable with working with seniors

Interested applicants, WA your resume to +65 9136 9792 or email your resume to supreme.yentan@gmail.com.

Tan Yen Zhen (Chen Yan Zhen) Reg No: R25138932

The SupremeHR Advisory Pte Ltd EA No: 14C7279