Role Summary:
As Chief Executive Officer (CEO) of South Central Community Family Service Centre, you will lead an organisation dedicated to “Poverty Transformation With-in Empowered Communities”. This is an extraordinary opportunity to shape the future of a vibrant, mission-driven organisation delivering critical services in areas such as Social Work interventions, Home Ownership, Livelihood, and Child Learning & Development programmes.
You will inspire and lead a passionate team, foster a culture of innovation, collaboration, and excellence, and drive digital transformation and evidence-informed practice to ensure services make a tangible difference for families. The CEO will also champion organisational sustainability, strengthen partnerships with government, funders, and the community, and elevate SCC as a thought leader in the social service sector.
As CEO, you will exercise direct strategic and operational oversight over flagship KeyStart Home Ownership Programme, including complementary programmes such as the Livelihood Programme and Fresh Start Support Programme — driving integration across internal and external ecosystems to empower families in public rental housing to achieve home ownership and social mobility.
If you are a values-led, visionary leader who thrives at the intersection of strategy, impact, and people, this role offers a platform to create lasting change for families and communities, leaving a legacy that extends far beyond the organisation itself.
Key Accountabilities:
1. Organisational Leadership
- Drive Strategic Direction: Implement Board-approved strategies and policies to advance SCC’s mission and ensure long-term sustainability. Provide strategic advice to the Board on organisational priorities, emerging risks, and sector developments
- Strengthen Organisational Capability: Ensure systems, structures, and processes remain fit for purpose to deliver high-quality, integrated services and achieve measurable outcomes for families and children
- Lead and Develop People: Lead, manage, and develop the senior management team and staff, fostering a professional, ethical, and values-driven organisational culture. Establish and maintain sound HR policies, performance management frameworks, staff development initiatives, and succession planning. This includes nurturing a passionate staff team that is aligned with the purpose, principles and methods of the organisation
- Champion Organisational Culture: Promote collaboration, accountability, and continuous improvement across the organisation to build an engaged, high-performing workforce aligned with SCC’s mission and values
2. Accountability to Board & Governance
- Work closely with the Board to chart the vision and strategies to fulfil its mission
- Provide timely, accurate, and relevant information to enable effective Board oversight and informed decision-making
- Ensure compliance with the Charities Act, Code of Governance for Charities and IPCs, and SCC’s internal policies
- Recommend to the Board the necessary and appropriate human resource requirements for effective execution of the work
- Work closely with the Executive Director and other Committees and regularly update on organisational progress, needs and issues
3. Programme Governance & Service Development
- Ensure the effective planning and development, delivery, and quality assurance of all SCC transformation services and programmes, including interventions that support family stability and resilience across key vertical programmes such as Home Ownership, Livelihood, and Child Learning & Development
- Provide team management and supervision to oversee the appropriate implementation of strategies and interventions
- Maintain full compliance with MSF, NCSS, and funder requirements, including service standards, KPIs, and reporting, with due regard to outcome frameworks relating to housing stability, economic self-reliance, and child development outcomes
- Promote outcome-based practice, service integration, and continuous improvement across the organisation to achieve holistic and measurable improvements in family and child well-being
4. Home Ownership & Livelihood (HOLI) Vertical Leadership and Oversight - The CEO exercises direct senior leadership over the HOLI vertical, encompassing the KeyStart Programme, Livelihood Programme, and Fresh Start Support Programme. In this capacity, the CEO:
- Leads the strategic direction, planning, and execution of the Home Ownership and Livelihood verticals, ensuring alignment with SCC’s mission of poverty transformation and integration across internal and external ecosystems
- Oversees the planning and management of HOLI programme operations, ensuring each programme’s service model is efficient and evidence-based, and champions continuous improvement in programme design, implementation, and cost-effectiveness
- Upholds high standards of practice and service delivery across both Home Ownership and Livelihood departments through supervision and strategic oversight, ensuring families receive holistic, family-centred support to achieve poverty transformation
- Oversees reporting and documentation across all HOLI programmes for submission to management, funders, and the Board, ensuring compliance with funding and audit requirements
5. Financial Stewardship & Sustainability
- Ensure prudent financial management, including budgeting, financial planning, and resource allocation
- Maintain robust financial controls and ensure timely audits with clean audit opinions
- Strengthen organisational sustainability through funding diversification and effective grants management
- Work closely with the Board and funders to drive fundraising and financial sustainability for non-funded initiatives, including identifying, developing, and securing funding streams across all verticals through proposals, institutional grants, and donor partnerships
6. Shared & Corporate Services Oversight and Team Operations
- Oversee all corporate and support functions of SCC, including finance, human resources, administration, facilities and admin/operations communications, and fundraising, ensuring effective operations and regulatory compliance
- Lead risk management and oversight, ensuring organisational compliance with legal, regulatory, and funding requirements, supporting audits and internal controls
- Provide oversight of information technology and digital systems, including the planning, implementation, and governance of technology-enabled solutions, to support service delivery, operational effectiveness, data integrity, and regulatory compliance
- Oversee the Research, Evaluation and Development (RED) function, ensuring the systematic collection, analysis, and reporting of service and organisational data to support outcome measurement, programme improvement, accountability to funders, and evidence-informed practice
- Ensure the establishment and maintenance of sound internal controls, robust operational and digital systems, and an enterprise risk management framework, including the identification, assessment, and mitigation of financial, operational, cyber, and data-related risks, in accordance with the Code of Governance for Charities and IPCs
- Ensure organisational readiness and compliance in areas of business continuity, safeguarding, and data governance, including adherence to the Personal Data Protection Act (PDPA), data protection policies, access controls, incident response procedures, and information security requirements
7. Stakeholder, External Relations and Risk Management
- Represent SCC and promote collaborative key relationships with government agencies, stakeholders, funders, and community partners
- Ensure robust enterprise risk management across SCC, identifying and proactively mitigating operational, reputational, and financial risks, and upholding full compliance with legal, ethical, and practice standards through sound governance frameworks and timely remedial action
- Advocate for the needs of families and communities served by SCC, consistent with Board-approved positions
- Drive sector-level thought leadership and contribute to SCC’s participation in national social service transformation efforts, including areas of housing stability, social mobility, and livelihood development
Qualifications and Experience:
- Degree in a relevant discipline; post graduate qualification preferred
- At least 10 years of senior leadership experience, preferably in the social service, non-profit, or public sector
- Demonstrated experience in organisational leadership, financial stewardship, and regulatory compliance
- Strong understanding of the Singapore social service and charity governance landscape
- Experience in programme management, strategic planning ,and cross-sector collaboration within the social services domain, including familiarity with housing, livelihood, and social mobility sectors, is an advantage
Note:
- By submitting your resume or by disclosing your personal data in connection with your job application, you are deemed to have consented to the collection, use and disclosure of your personal data for use in accordance with our Privacy Policy - https://to.sccfsc.org.sg/privacy
- If you wish to withdraw your consent, please write to dpo@sccfsc.org.sg and we will respond accordingly
- All job applications will be processed with strict confidence and only shortlisted candidate will be contacted
