Total 265 Manager tech support job vacancies in The Philippines

Responsibilities:

• Analyse market trends and technology benchmarking to identify opportunities for business development.
• Build, foster and maintain collaborative relationships with manufacturing companies, ensuring their needs and expectations are met.
• Coordinate with cross-functional teams (i.e. Technical, PMO, SI, Technology Providers, end Users) to ensure seamless communication and
• alignment of business objectives and deliverable.
• Collaborate with Tech and PMO and companies to secure innovation projects to deploy AI solution to local companies.
• Adopt business process, prepare and present regular reports on key performance indicators and engagement progress for senior management.
• Prompt and accurate updating of CRM software for business analytics
• Lead, support and facilitate AIMfg events and visits

Requirements:

• Bachelor’s degree in business administration, or engineering-related field.
• Minimum 3 years of working experience in B2B business development and enterprise account management.
• Experience as a Business Accounts Officer/Manager or similar role in collaborative business environment would be a plus.
• Experience in the manufacturing & AI solutioning with industry would be a bonus.
• Ability to develop and facilitate R&D translation and commercialisation plans for industry deployment
• Excellent interpersonal and communication skills to build and maintain relationships with diverse stakeholders.
• Strategic thinking and problem-solving skills to drive business initiatives and overcome challenges.
• Ability to work collaboratively in a team and independently as needed.
• Positive and growth mindset and a strong team player

Mission Summary:

We are seeking an experienced and visionary Principle Level Tech Lead Manager to build and lead our new Machine Learning (ML) Acceleration team. This pivotal role will drive the strategy, development, and execution of initiatives aimed at significantly accelerating ML model training. The ultimate goal is to drastically reduce the development cycle for new ML models and enable rapid hot-patching for issues within our deployed autonomous vehicle services.

You will be a hands-on leader, blending deep technical expertise in ML systems and performance optimization with strong leadership and people management skills. You will recruit, mentor, and grow a high-performing team of engineers, fostering a culture of innovation, collaboration, and continuous improvement.

What you'll be doing:

• Team Leadership & Management:
• Build, lead, and manage a high-performing team of ML and infra engineers focused on acceleration.
• Provide technical guidance, mentorship, and career development opportunities to team members.
• Foster a collaborative and inclusive team environment.
• Define team goals, priorities, and roadmap in alignment with company objectives.
  
  
• Technical Strategy & Execution:
• Define the technical vision and strategy for ML acceleration across the organization.
• Identify and evaluate cutting-edge technologies and methodologies for speeding up ML training, including but not limited to data pipeline optimization, large scale distributed training, data loader optimization, hardware acceleration, and model optimization techniques.
• Design, develop, and implement scalable and efficient ML acceleration solutions.
  
  
• Cross-functional Collaboration:
• Collaborate closely with ML research, ML Training platform, and product teams to understand their needs and integrate acceleration solutions seamlessly.
• Communicate complex technical concepts and strategies to both technical and non-technical stakeholders.
• Act as a technical expert and advocate for ML acceleration initiatives across the company.
  
  
• Impact & Measurement:
• Regularly measure and report on the impact of acceleration efforts.
• Continuously seek opportunities for further optimization and innovation.
  
  

What we're looking for:

• Experience:
• Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience
• 8+ years of experience in software engineering, with at least 5+ years focused on Machine Learning systems and model performance optimization.
• 3+ years of experience in a technical lead or management role, with a proven track record of building and leading high-performing teams.
• Extensive experience with large-scale ML model training and deployment, ideally in a production environment.
• Strong understanding of distributed systems and cloud computing platforms (e.g., AWS, GCP, Azure).
  
  
• Technical Skills:
• Deep expertise in ML frameworks such as PyTorch or JAX.
• Proficiency in performance profiling and optimization techniques for Deep Neural Networks.
• Strong programming skills in Python; C++ experience is a plus.
• Knowledge of MLOps principles and practices.
  
  
• Leadership Skills:
• Exceptional leadership, communication, and interpersonal skills.
• Ability to attract, hire, and retain top engineering talent.
• Proven ability to drive complex technical projects from conception to completion.
• Strong problem-solving skills and a proactive, results-oriented mindset.
• Ability to thrive in a fast-paced, dynamic environment.

Job Purpose:

To support the integration between Headquarters (HQ) and the newly acquired Singapore entity, and to assist in coordinating the establishment of a new China Joint Venture.

The role will act as a communication bridge between HQ and the Singapore company to ensure alignment in strategy, operations, and project implementation.

Key Responsibilities:

Serve as the main liaison between HQ and the Singapore entity to ensure smooth communication and operational alignment.

Support the post-acquisition integration process and implementation of HQ policies and reporting standards.

Assist in coordinating the setup and development of the new China Joint Venture, including project tracking and stakeholder coordination.

Work closely with internal teams and external partners to facilitate cross-border collaboration.

Prepare progress updates and reports for management.

Requirements:

Bachelor’s degree in Business, Management, or related field.

Minimum 3 years of relevant experience in regional coordination, project management, or business integration.

Strong communication and stakeholder management skills.

Proficiency in English and Chinese is preferred to support cross-border coordination.

Description

This role is for a Senior Application Manager (Temenos) with a deep understanding of private banking modules,

also acting as the application manager.

Responsibilities

∙Development and fucntional experience with T24 and TAFJ R23 or higher in a multi-company multi-

application server set-up

∙To be able to understand technical solution for the application (temenos / TAP / Infinity) so that he/she

can also contribute and lead functional discussions

∙To handle end to end of functional implementation of complex and custom-built solution

∙Work collaboratively with team to achieve goals. Experience working in a Safe Agile environment

∙Ensure Organization’s development standards and Banking best practices are followed in conjunction with

Temenos Applications

∙Impact assessment of all Temenos application changes and identify downstream impact

∙Ensure Design uses the correct integration patterns and formats

∙Ensure Design is fully scalable, reliable and resilient and Design is not creating any platform debt (or) using

any obsolete technology

∙Documentation updates and sign off like JIRA, Confluence, unit test documents, source code review

reports, sonar scans, vulnerability scans, operational handover documents, etc.

∙Inform client application platform Lead of any item to report to security, IT risk, architecture to register

∙Close collaboration with Business Engineers, System Architects, PMs, test management teams

∙Continuous sharing of latest banking functional concepts with team

∙Investigate and resolve production issues (RTB) to help maintain a stable production environment; remain

cool and effective in crisis

∙Participate in reviews meetings and provide updates on project progress

∙Effectively manage the development resources and deliveries from the squad

∙Drive and review technical and architectural design, enforce architectural guidelines and challenge status

quo

Skills Requirement

∙Bachelor’s degree in Engineering/Information Technology/Computer Science/Related Field

∙10-15 years of Functional and Technical experience in Temenos application platforms

∙Deep understanding of the Private banking modules and Temenos Application Services framework to build

robust solutions

∙Implementation experience of the SWIFT messaging, interfacing patterns, STP processes

∙Able to translate functional requirements to efficient and fit-for-purpose technical solutions

∙Systematic and meticulous, good communication skills, work ethics & service attitude

∙Hands on experience with Temenos Integration & Interaction frameworks and Streaming solutions

∙Fair understanding of the Application deployment architecture and infrastructure

Technical Skills

∙Temenos R23 and higher, TAFJ R23 and higher and TAP

∙Multi-Company set-up and multi-app server set-up

∙Experience with T24 development on Cloud environments

∙Experience in Temenos Unit Test framework

∙Integration framework, Outbox Event Streaming and Interaction framework (IRIS), MQ, JBOSS

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business.  The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

LinkedIn is searching for a talented and passionate leader to lead our APAC-based LSS Support team, focused on helping our strategic customers realize value from LinkedIn Sales Solutions products and resolving their most complex support needs. The successful candidate will have refined leadership and people‑management skills, strong operational focus, and the ability to create and drive a long‑term vision for enterprise customer support.

As a Senior Manager of LSS Support, you implement strategy by maximizing available resources, aligning your organization’s plans and priorities to LinkedIn’s long‑term strategic objectives, and prioritizing cross‑team opportunities that support quarterly and yearly goals. You will provide leadership and direction to a team of LSS Support Managers, Leads, and Consultants, own performance against KPIs, and partner closely with cross‑functional teams (Support, Sales, Product, Engineering, GTM Ops) to deliver a best‑in‑class experience for LSS customers. You will be accountable for transforming the performance, engagement, and wellness of your organization, ensuring that team members understand how their work contributes to LinkedIn’s strategy and vision.

Responsibilities

• Build, develop and lead a team of LSS Support Managers, Leads, and Consultants, providing coaching and feedback to drive growth, productivity, and quality.
• Set and communicate the long‑term vision, strategy, and operating model for LSS Support in APAC and contribute to the global LSS Support strategy.
• Oversee execution and coordination of teams’ quarterly plans, aligning plans and priorities across related teams for enhanced collaboration and operational efficiency.
• Proactively identify gaps, opportunities, and wins through observation, coaching, and data; develop scalable programs and processes to address them.
• Own operational and customer outcomes by monitoring and improving performance against KPIs (quality, SLAs, CSAT, efficiency, adoption, and retention).
• Oversee capacity planning, hiring, and workforce management to ensure coverage and capabilities that meet evolving business and customer needs.​
• Hold yourself and your direct reports accountable for achieving results by setting clear expectations, assigning ownership, and taking responsibility for performance outcomes.
• Role‑model mastery of core support, operational, and LSS capabilities (e.g., KPI management, escalation handling, process improvement, and executive‑level communication) and coach others to build these skills.
• Apply your expertise in complex and ambiguous situations, demonstrating sound judgment and the ability to weigh options and reach optimal solutions for customers and the business.
• ​Manage internal and external escalations from customers, business partners, and within the team, ensuring timely, high‑quality resolution and clear communication.
• ​Communicate clearly and concisely with employees and internal partners, tailoring communication to diverse audiences and ensuring alignment on priorities and changes.
• Create energy and engagement by facilitating a culture of innovation, continuous improvement, and inclusion within LSS Support. 
• Develop, nurture, and sustain strong internal and customer relationships through trust, authenticity, and shared accountability, and champion adherence to LinkedIn policies, procedures, and quality standards.
• Ensure team members and leaders have the information, tools, and enablement they need to perform their roles effectively.
• Ensure tight coordination with global peers, Sales, Customer Success, Product, and other Support teams to drive best practices and provide a seamless experience for our largest and most strategic customers.​
• Complete quarterly and annual reviews for all direct reports and provide feedback to other teammates as needed.
• Complete other projects and tasks as assigned.

Job Description

• Industry/ Organization Type: Business Consultancy / Corporate Service Provider
• Position Title: Accounts & Sales Support Manager/ Accounting & Business Support Manager
• Working Location: Macpherson
• Working Hours: 5 days (Mon to Fri: 9:30am – 6.30pm)
• Salary Package: Basic + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Lead and supervise a team of accounting and tax executives.
• Provide coaching, training, and performance feedback.
• Oversee day-to-day accounting and tax operations to ensure accuracy, efficiency and on-time filings.
• Review full sets of accounts and GST reports prepared by the team.
• Review unaudited financial statements and tax computations.
• Ensure all client deliverables and statutory deadlines are met.
• Prepare resolutions, AGM documents and changes in company officers/shareholding.
• Maintain and update statutory records in line with legal requirements.
• Build and maintain professional relationships with clients.
• Handle queries promptly and ensure high client satisfaction.
• Support sales team in documentation, onboarding, grants, and follow-ups.
• Assist in preparing quotations, billings and communicating deliverables to clients.
• Perform other ad hoc assignments and special projects as needed.

APPLY NOW!!!

• Diploma/Degree in Accounting, Finance, Business or related field.
• 3–5 years’ relevant experience in accounting, tax or corporate secretarial work.
• Strong knowledge of Singapore accounting standards, GST and corporate tax.
• Experience with cloud software (e.g. Xero) is an advantage.
• Strong communication and client-facing skills

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #80939 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Wholesales and Retail Clothing Industry
• Position Title: Sales & Retail Support Manager
• Working Location: Central – Bugis (Walking distance from the company to MRT)
• Working Hours: 5 days / Mon-Fri: 8.45am-5.30pm
• Salary Package: Up to SGD 5000 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Identify and curate attractive product assortments to propose to external stakeholders in support of in-store events.
• Conduct market research and recommend new business opportunities and ideas for service improvements to drive profitability.
• Ensure service and operational excellence by establishing and enforcing organizational standards across the sales team.
• Deliver product training to Retail Promoters and ensure they are equipped with the necessary product knowledge.
• Ensure the sales team adheres to the company's SOPs and policies.
• Oversee product displays and POP (Point of Purchase) materials, including price and product tags, ensuring compliance with company and departmental store guidelines.
• Maintain strong relationships with internal and external stakeholders by providing timely support, guidance, and communication.
• Prepare and present weekly, monthly, and ad-hoc reports by collecting, analyzing, and summarizing relevant data.
• Monitor and manage healthy inventory levels across retail stores.
• Assist with stock movements and event setups (e.g., setting up wagons), including the flexibility to travel between stores as needed.
• Mentor and support the sales team by providing solutions, answering procedural and technical queries, and promoting skills development.
• Oversee daily retail operations including inventory processing, logistics coordination, and team support including weekends when necessary.
• Develop and implement sales strategies, collaborate closely with the sales team to meet targets, and lead monthly sales meetings.
• Support the Merchandising Team with stock-taking activities and ensure compliance with company SOPs related to stock movement.
• Carry out any other ad-hoc duties as assigned.

APPLY NOW!!!

• Min.3 years of working experience as a Sales manager in the retail industry
• Proven background in retail sales, preferably with experience managing retail outlets or department store counters
• Candidates with prior experience overseeing departmental counters in major retail establishments such as Takashimaya, CK Tangs, or Isetan will be highly preferred
• Proficient in Microsoft Office (Especially Excel and PowerPoint), PS (Photoshop) or Al (Adobe Illustrator) will be added advantage
• Must be willing to work late hours when required, especially during event setups and teardowns.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #79648 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Responsibilities:

The ideal candidate combines strong delivery discipline, technical acumen and hands-on experience with regional payment rails, regulatory environments, and multi-country integration programs. The role will partner closely with Technology & Operations, Architecture, Infrastructure, Information Security, Testing, Product Management, Operations and In-country stakeholders to deliver scalable, secure and high-quality payment processing solutions.

Reporting to the Lead Technical Delivery Manager, this role is responsible for successful delivery of assigned projects, coordinating across applications:

Project Delivery Management

• Own end-to-end technical delivery of assigned domestic and cross border payment projects across ASEAN.

• Coordinate across different application and platform teams to manage interdependencies and ensure seamless delivery of end-to-end solutions.

• Identify, track and mitigate delivery risks, issues and technical challenges.

• Provide accurate, timely delivery updates to project and program stakeholders.

Stakeholder Collaboration

• Partner with Domain Architects, Development Managers, System Analysts and Business Analysts to ensure timely completion of deliverables and artefacts throughout the software development lifecycle.

• Partner with Test Manager to ensure complete and high-quality execution of SIT, UAT, non-functional testing, application roll-back testing and security testing.

• Partner with Development and Information Security teams to facilitate completion of penetration testing and remediation of findings in accordance with the mitigation plan.

• Partner with Application and Infrastructure teams to ensure readiness of compute, network and environment components required for testing and deployment.

Implementation and Release Management

• Maintain a comprehensive technical implementation plan covering all applications.

• Coordinate implementation, production cutover and post-implementation support to ensure system stability and successful transition to operations and production support.

Compliance to standards, policies and procedures

• Enforce technical delivery standards in line with the bank’s System Development Methodology, organizational policies, procedures, best practices and industry regulations.

• Use bank-approved AI tools to improve productivity and efficiency.

Requirements
Education:

• Bachelor’s degree in computer science or related field.

• At least 10 years’ relevant experience preferably in a Finance Institution.

Essential:

• Technical delivery experience with a strong focus on payments and financial services.

• Proven track record in delivering domestic and cross border payment solutions in ASEAN.

• Experience partnering with system analysts and architecture, development, testing, and infrastructure teams.

• Experience in Agile and Waterfall software development lifecycle methodologies.

• Proven results-oriented person with a focus on delivery.

• Excellent communication, presentation, stakeholder management and leadership skills.

• Excellent problem solving, analytical and solutioning skills.

• Ability to work with remotely located development and test teams

Key Domain/ Technical Skills:

• Technical Delivery Management

• Good understanding of CBPR+ payment framework, ISO 20022 standards, SWIFT messaging, real-time payments, settlement processes and clearing systems.

• Knowledge of regional regulatory requirements, compliance considerations and operational practices in ASEAN.

Our client is a leading player in Kitchen Appliance Industry. They are looking for a Project Assistant Manager to join their Team, in hopes of developing the current high performing team. They are located in the East area – easily accessible.

Key Responsibilities:

• Plan, schedule, and manage assigned projects from initiation to completion.
• Allocate resources effectively, including manpower, materials, and equipment, to meet project requirements.
• Monitor project costs, timelines, and progress to ensure delivery within budget and schedule.
• Support the superior in project planning, cost management, time management, quality management, contract administration, and safety management.
• Oversee daily project operations, addressing both strategic planning and detailed execution requirements.

Requirements:

• Degree in civil/mechanical/electronic engineering or equivalent
• Understand in MEP building systems (Mechanical, Electrical, and Plumbing)
• Must possess own vehicle

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: jobs@recruitpedia.sg
• EA License No: 19C9682
• EA Personnel No: R25157233
• EA Personnel Name: Loh Pooi Keng

Job Description

• Plan and execute project tasks and activities in collaboration with outsourced IT specialists and vendors.

• Coordinate and facilitate stakeholder engagement for discussions, system testing, and project activities.

• Monitor project progress and provide timely status updates on system upgrades and migration initiatives.

• Support implementation, testing, and enhancement of applications across various platforms and technologies.

• Ensure smooth project delivery by managing timelines, resolving issues, and aligning stakeholders throughout the project lifecycle.

Requirements

• Degree in Computer Science or a related discipline with at least 3 years of relevant IT experience.

• Proficiency in programming languages such as Java, .NET, JavaScript, JSON, SQL, or other major languages.

• Experience in application development practices, including source code refactoring, frameworks (e.g. Spring, Hibernate), and application testing.

• Familiarity with cloud platforms (e.g. Microsoft Azure, AWS) and exposure to Singapore Government projects is an advantage.

• Strong analytical, communication, and coordination skills with the ability to multitask; independent, proactive, and a committed team player with problem-solving mindset.
  

  This is a 1-year Contract position under People Advantage(Certis Group). We appreciate your application and regret only shortlisted candidates will be notified.

  By submitting your resume, you consent to the handling of your personal data in accordance with Certis Group Privacy Policy (www.certisgroup.com/privacy-policy).

  EA Personnel Name: Siti Khatijah

  EA Personnel No: R22111204

  EA License No: 11C3955

Responsibilities:

• Provide leadership and direction for ongoing support and service operations, ensuring high system availability and effective escalation management.
• Plan, manage, and mentor in-house service support teams, particularly in network infrastructure, to ensure compliance with service level agreements (SLAs).
• Serve as the primary escalation point for critical incidents and problem management, addressing complex technical challenges efficiently.
• Maintain clear oversight of all ongoing issues and act as the main point of contact for customers, providing timely updates on progress, action plans, timelines, and resolutions.
• Collaborate closely with vendors to ensure consistent follow-up and resolution of all reported technical issues.
• Engage with government agencies (e.g., healthcare, institutions) and lead regular meetings, including weekly and quarterly service reviews.
• This role requires someone who can confidently chair weekly and quarterly service reviews, provide executive-level updates, and translate technical complexity into clear action plans and measurable outcomes.

Requirements:

• Diploma or Degree in Information Technology, Telecommunications, Computer Engineering, or relevant IT certifications.
• Minimum 5 years of experience in an IT/IP network system integration (SI) environment.
• Hands-on technical expertise: professional certifications such as CCNP, HCIP, or CCIE will be an added advantage.
• Strong communication skills and the ability to thrive in a fast-paced environment.
• Proactive, dynamic, with strong analytical and conceptual thinking abilities.
• Strong leadership presence, stakeholder management skills, and the ability to operate in fast paced environment

EA Licence: 204C2582
EA Personnel: R2196831
Shirlin Yeo Hui Ting

Senior/Mid-Senior Marketing Manager to support regional Growth Products Marketing initiatives. This role partners closely with the Director of Growth Products Marketing and includes a mix of media planning and execution in addition to product marketing activations and go-to-market.
What You’ll Do

• Execute end‑to‑end marketing initiatives for key growth products across APAC

• Develop holistic marketing plans, product marketing materials, product one‑pagers, partner collateral, and internal enablement content

• Support GTM execution for feature launches, enhancements, and market rollouts

• Support country marketing teams to ensure localized execution (e.g., Korea, Singapore, Greater China, Vietnam)

• Manage workflows across product, marketing, comms, legal, and design teams

• Support data collection, adoption reporting, and leadership update materials

• Drive internal communications such as newsletters and regional updates

•Contribute to GTM strategy development and messaging frameworks

• Identify process improvements to streamline adoption and execution

•Synthesize market feedback to refine positioning and strategic focus
What We’re Looking For

• 6–10+ years in growth marketing, product marketing or B2B & B2C tech/fintech marketing

• Strong executional capability with experience managing cross‑functional programs

• Excellent content development and storytelling skills

•Comfortable operating independently and driving projects end‑to‑end

• Strong communication and stakeholder management skills in a matrixed global environment

•Experience with product teams or payments/fintech is a plus

• Solid project management and organizational skills

•Familiarity with analytics or adoption metrics preferred

About Us

Trendlines Medical Singapore operates through investing in, incubating, and providing a range of services targeted to nurture and support Singapore-based entrepreneurs and start-up companies in the medical device sector leading these from development to commercialization into the global markets.

Job Description

As the Venture Support Manager, you will be reporting directly to the CEO.

You will provide support to the portfolio companies and be involved in strategy, stakeholder engagement and developing product commercialization plans with the management of the portfolio companies.

Specifically, your day-to-day activities will involve closely working directly with the portfolio companies invested by Trendlines Medical Singapore and shall provide business management support to the portfolio companies. This shall include monitoring of operational and commercial plans, engagement with internal and external stakeholders on the development milestones of the portfolio companies, preparation and review of investment/grant reports and work with the management of the portfolio companies on the business development activities.

In this role, you will also support the lead board of director of the portfolio companies in external stakeholders engagement including preparation of presentation materials and review of agreements independently or in consultation with the respective companies' lawyers.

Qualifications

Skills and Experience

· Proactive, self-driven and detailed-oriented work ethic

· Demonstrated proactive approaches to problem solving with strong decision-making capability

· Highly resourceful team player with the ability to work effectively both independently and within a team

· Forward-looking thinker who actively seeks opportunities and proposes solutions

· Possesses effective and impactful communication and presentation skills

· Strong project management and organizational skills with ability to evaluate options to support decisions

· Demonstrated experience in partnership development and project management

· Prior experience working with start-ups or early-stage companies is an advantage


Education

· Bachelor’s degree in Business, Finance, or a related field

Provide Keep the Lights On (KTLO) support for applications and systems under the C3OM Department in Synapxe

Roles and Responsibilities

1. Application Support & Incident Management

• Provide Level 2 application support and collaborate with Level 1 and Level 3 teams to resolve incidents affecting applications, backend systems, and Medical Device and Operational Technology (MDOT) components.
• Ensure incidents are accurately classified, documented, and resolved within Service Level Agreement (SLA) timelines.
• Monitor uptime and service availability across all KTLO systems.

2. Coordination with Technical and Vendor Teams

• Work with Level 3 teams and external vendors to troubleshoot complex issues, perform deeper analysis, and execute recovery actions.
• Raise and manage incident-related tickets, including those requiring privileged access to systems to support troubleshooting.
• Coordinate escalations with institutional OpTech/CIO teams or relevant vendors for MDOT‑related issues.

3. Change Management & Release Coordination

• Support planning and deployment of system fixes, enhancements, and updates, including changes impacting MDOT devices and related hardware.
• Coordinate and validate User-Acceptance-Test (UAT), regression testing, and pre‑deployment checks before rollout.
• Communicate scheduled change windows and anticipated system downtimes to stakeholders
• Ensure implementation steps follow approved implementation plans, including rollback procedures.

4. Maintenance Planning & Execution

• Leadand coordinate system maintenance schedules, patch cycles, and MDOT‑related update activities.
• Communicate maintenance windows and expected downtimes to stakeholders.
• Ensure prerequisites such as MDOT clearance, IP whitelisting, and software configuration updates are completed.

5. Documentation & Process Management

• Maintain and update SOPs, KTLO workflows, incident logs, and operational documentation.
• Ensure documentation accurately reflects system changes and MDOT dependencies.

6. Vendor & Procurement Support

• Work with procurement teams and vendors to acquire necessary software, MDOT hardware components, and support services.
• Track vendor deliverables and ensure compliance with contractual requirements.

7. After‑Hours Support

• Provide after‑office‑hours support for urgent or high‑severity incidents and coordinate service recovery across application and MDOT systems.

Requirements/ Qualifications

1. 10 years of IT industry experience, including at least 4 years in applications support and IT operations.
2. Degree in Computer science, Computer Engineering, or equivalent.
3. Strong understanding of IT technologies, SDLC, and Agile methodologies.
4. Experience in supporting mobile apps and web‑based systems.
5. Demonstrated ability to work with business users and cross‑functional support teams.
6. Strong analytical and problem‑solving skills, with the ability to work independently.
7. Experience in the healthcare industry is an advantage.

Job Scope:

• Planning and executing tasks and activities with outsourced IT specialists and vendors;
• Coordinating and facilitating stakeholder involvement in activities such as discussion, system testing etc.;
• Monitoring and providing timely status reports on various upgrade and migration activities

Requirements:

• Experience in Planning and executing tasks and activities
• Experience in programming languages such as Java, .NET, JavaScript, JSON, SQL, or any other major application programming language
• Have at least a degree in Computer Science or other related disciplines;
• At least 3 years’ relevant working experience in IT
• Demonstrated experience in programming languages such as Java, .NET, JavaScript, JSON, SQL, or any other major application programming language;
• Knowledge and experience in source code refactoring, application frameworks (Spring, Hibernate etc.), application testing, hyper-scalers (e.g. Microsoft Azure, AWS etc.) and Singapore Government projects would be considered advantageous
• Strong analytical, coordination, and communication skills (both written and verbal), as well as the capacity to manage multiple tasks simultaneously, are essential qualifications for this position;
• Applicants must be a committed team player, possess an independent problem-solving mindset with a strong desire to find innovative and 'out of the box' solutions to problems.

Working Hours: 8.30am to 6pm (Mon to Thu) and 8.30am to 5.30pm (Fri) and the current hybrid work arrangement will be discussed with supervisor.

Contract Period: 1 year

Salary: $4500-$9000/month (depending on experience and qualifications)

Location: Pasir Panjang

EA License No.: 96C4864

Reg No.: R26159658 BRANN LEONG CHUN HOE