Total 264 Manager tech support job vacancies in The Philippines

Highlights:

• 5 days work week, hybrid work arrangement
• Great remuneration & benefits
• Great exposure in public sector
• Location: Havelock Road

Key Responsibilities:

• Gather and analyze business and user requirements for software systems and innovation projects.
• Translate requirements into user stories and collaborate with developers for implementation.
• Work closely with stakeholders and the Product Owner to manage project scope, schedule, and expectations.
• Support test planning, UAT coordination, and ensure successful user acceptance.
• Drive process improvements and manage change requests to enhance business operations.
• Prepare project documentation, status reports, and communication materials.
• Maintain and refine the product backlog, escalating issues when necessary.
• For smaller projects, act as Product Manager, supporting project proposals, funding justification, and stakeholder management.
• Ensure cybersecurity best practices are integrated throughout the product lifecycle

Requirements:

• Bachelor’s degree in Computer Science, Information Systems, Business, or related field.
• 3–6 years of experience as a Business Analyst / Product Analyst in software development projects.
• Strong experience in requirements gathering, business process analysis, and user story creation.
• Familiar with Agile / Scrum methodologies and working with Product Owners and development teams.
• Experience coordinating User Acceptance Testing (UAT) and supporting test case development.
• Strong stakeholder management and communication skills.
• Experience using tools such as Jira, Confluence, or Microsoft Visio is an advantage.
• Basic understanding of cybersecurity principles and secure software development lifecycle is preferred.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to dicksern@trustrecruit.com.sg with provided your latest resume in MS WORD format with below information.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Dick Sern (Dick Sern)

EA Personnel Reg No: R22106832

Role: Incident and Production Support Manager

Job Title: Incident Management & Platform Support Manager (S3/S4)

Job Summary:

We are seeking an experienced Incident & Production Support Manager to join our Servicing & Business Enablement team. This role’s primary focus is on issue resolutions to deliver the optimal experience for our Partners and Clients. The role assumes full accountability to ensure day-to-day operational functionalities of our existing platform as well as our mission-critical new trading platform. He will also be spearheading as the primary contact point with our vendors as well as Group Technology teams to ensure proper end-to-end closure of issues, crisis management.

Key Responsibilities:

• First respondent for issues reported from our external and internal stakeholders.
• Proper management of multi-platform ticket support tools to ensure prompt and full resolution of issue tickets.
• Strict governance of internal and external vendors’ support team to achieve KPI & SLA established in terms of ticket closure
• Provide regular reporting post tight tracking of ticket resolution, SLA and ensure proper escalation matrix in place.

Requirements:

• 6-8 years of Incident Management / Production Support within Financial Institution / Finance Industry
• Independent and accountable for owning all issues and tickets reported – following up with stakeholders as well as relevant support teams to resolve upon full resolution.
• Basic familiarity of technical infrastructure as well as knowledge of investment, especially unit trusts (Mutual Funds) and securities (Equities) would be a bonus. 

If you are keen to explore the above role, please send across your updated resume to Mani.Sathis@helius-tech.com and we can discuss to proceed further.

EA Personnel Registration Number: R1112410

Singapore Employment Agency Licence No: 11C3373

A Product Manager is responsible for the direction, coordination, implementation, executive, control and completion of the project while remaining aligned with the strategy, commitments and goals of the project.

Responsibilities:

• Product Strategy: Developing a strategic vision and roadmap for the product, aligning it with the overall business goals and objectives. Conducting market research, competitive analysis, and gathering customer feedback to identify market opportunities and define the product’s value proposition.
• Product Planning and Definition: Collaborating with cross-functional teams, such as engineering, design and marketing, to define the product requirements, features, and functionality. Creating and maintaining product specifications and documentation.
• Product Management: Leading the product development process, including prioritising features, setting timelines, and managing the product development lifecycle. Coordinating with engineering, design, and other teams to ensure timely and quality delivery of the product.
• Stakeholder Management: Engaging with stakeholders, such as executives, customers, sales teams, and support teams, to gather feedback, understand requirements, and communicate the product strategy and updates. Balancing competing priorities and managing expectations.
• User Experience (UX) and Design: Collaborating with UX designers and researchers to ensure the product provides a user-friendly and intuitive experience. Conducting usability testing and incorporating user feedback into product design and development.
• Product Launch and Marketing: Planning and executing product launches, working closely with marketing and sales teams to develop go-to-market strategies, positioning, messaging, and promotional materials. Monitoring product performance and customer feedback post-launch.
• Data Analysis and Iteration: Analysing product metrics, user behaviour, and market trends to make data-driven decisions. Iterating on the product based on user feedback and performance data, continually improving its features and functionality.
• Product Evangelism: Serving as a product evangelist, internally and externally, by educating and training teams, supporting sales efforts, conducting product demonstrations, and participating in industry events and conferences.

The role is to define strategy, and then lead a team of Data and AI specialists as custodians over the Bank’s data and AI assets, reporting directly to the Head of Information Technology.

1. Defining strategy and roadmap regarding data and AI assets
2. Mentoring the data and ai specialists and leads
3. Delivery of Data & AI projects, enhancements and upgrades to uplift Data & AI capabilities, improve efficiency and support business growth
4. Managing day-to-day Data & AI support activities, assist team members to troubleshoot issues, coordinating systems patches, and ensuring compliance with banking regulations

This role is a senior IT management role so in addition to data and AI related, the expectation is full participation, thought and contribution where applicable across the gamut of the IT Dept beyond data and AI only.

Responsibilities:

• Lead the strategic direction and management of all aspects of technology enablement to realise the Data and AI needs of the organization.
• Formulate Data and AI objectives from a technology enablement dimension, prepare blueprint, project plans and schedules.
• Guide the design and continuous improvement of the Data and AI related architectures and resultant IT Assets
• Ensuring that Data and AI related IT operations remain current and relevant.
• Participate and contribute as core senior IT leadership in the organization beyond Data and AI into IT domain in its entirety.
• To ensure that Data and AI related IT systems and applications within our organization meet the needs of the business while adhering to security best-practices, compliance and regulatory requirements.
• Work closely with business units to understand the requirements (of the projects and enhancements) and align with Data & AI tech team accordingly.
• Advise Unit heads and Head of Information technology on data and ai domain
• To advise the management on all Data and AI matters and sets directions for complying with regulatory inquiries, inspections and audits.
• Communicating digital programmes and Data and AI strategy to a range of stakeholders and provide sound advisory.
• Actively involves in projects or issues of high complexity that require in-depth expert level knowledge across multiple technical areas and business segments (internal and external), demonstrate strong Data and AI expertise and sound judgement.
• Establish Data and AI architectures and keep abreast of Group Data and AI initiatives and ensure alignment where applicable.
• Conducting a continuous assessment of current Data and AI best practices and identifying areas for improvement
• Displaying sound judgement and decisiveness in ensuring that corporate information is well protected and secured.
• Ensuring regulatory and PnP compliance for all Data and AI related.
• To champion Data and AI related awareness among the organisation
• Managing the Data and AI related budget and communicating this with appropriate parties
• Project Steering Committee oversight over data and AI related projects
• Unit Supervision
• Lead a team of Data and AI Tech personnel, manage and prioritize demands from different business units, operations units for resource allocation, and ensuring efficient day-to-day system support activities
• Assign tasks, monitor performance and provide technical guidance to resolve issues arising from demand and project delivery.
• Ensure adherence to IT best practices and SOP for project SDLC, incident, problem and change management.
• Document procedures and processes for day-to-day systems support activities for the team.
• Provide guidance to Data & AI team members on complex technical resolutions and best practices, and document the details by contributing to knowledge base articles in Confluence
• To establish and maintain adhere of Data and AI assets and related IT operational processes in compliance with regulatory and internal P&P.

Requirements:

• Min. University Bachelor's Degree preferably majoring in Computer Science, Statistics, Informatics, Information Systems, or a related quantitative field. OR equivalent on the job expertise obtained.
• Professional certification on AWS Cloud is a plus.
• Minimum of 8-10 years of experience in Data or AI related role or managing teams of data engineers.
• Minimum 8 – 10 years of experience with AWS or equivalent hyperscaler technologies in an engineering and/or mgmt or lead capacity
• Minimally 15 years of experience in IT Management or team lead role in general.
• Banking & financial services experience preferred.
• Experience in modern LLM is preferred.
• Experience with documented evident on solutioning banking areas, preferably in transaction banking and development in modern technology frameworks and methodology
• Strong analytical skills for working withunstructured datasets.
• Experience in developing processes for datatransformation, data structures, metadata, dependency, and workload management.
• Demonstrated success in manipulating, processing, andextracting value from large, disconnected datasets.
• Knowledgeable in message queuing, stream processing, and highly scalable big data stores.
• Excellent project management and organizational skills.
• Experience collaborating with cross-functional teams in a dynamic environment.

Job Responsibilities:

1.     To coordinate and expedite the flow of work and spares within or between departments of an establishment according to aircraft schedule.

2.     Support technical crew and liaise with specialized staff in various departments to ensure smooth and timely completion of planned tasks.

3.     Duties include reviewing and distributing production, work and flight schedules.

4.     Conferring with department supervisors to determine the progress of work and completion dates.

5.     Compile reports on the progress of work and check inventory levels.

6.     Answer to customer queries.

7.     Any other duties as assigned by the supervisor.

Job Requirements:

1.     Min. Diploma in Aviation/Aircraft Management or equivalent with 2 years of working experience in the similar role in aviation industry.

2.     Able to read and understand engineering drawings.

3.     Must be proficient in Microsoft Excel, Word, and Outlook.

4.     Able to communicate effectively verbally in writing in standard English.

5.     Able to work rotating shifts, including weekends and public holidays.

Managers in this role get to:

Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition.

Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.

Influence the lives of others: Develop, train, and manage team members.

Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.

Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions.

Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.

Keep leaders informed: Relay important information in the form of timely and accurate reports. 

The Executive Support Manager provides high‑level executive support to senior management, ensuring the efficient coordination of executive schedules, communications, travel, and confidential matters. The role requires strong organisational skills, discretion, and the ability to work closely with internal and external stakeholders to support business operations and leadership effectiveness.

Key Responsibilities

• Manage complex executive calendars, appointments, and schedules, ensuring alignment with business priorities
• Coordinate meetings, prepare agendas, briefing materials, and follow‑up action items
• Handle confidential and sensitive information with the highest level of professionalism and discretion
• Act as a key point of coordination between senior management and internal departments, partners, and external stakeholders
• Support communication flow and follow‑ups on executive decisions and instructions
• Assist with coordination across regional offices or group entities when required
• Oversee executive travel planning, including itineraries, accommodation, and logistical arrangements
• Support executive travel risk arrangements by coordinating with relevant internal teams or external service providers
• Ensure all travel arrangements comply with company policies and local regulations
• Undertake special projects and ad‑hoc assignments as delegated by senior management
• Provide flexible support in response to evolving business and leadership needs

Requirements

• Minimum 5–8 years of experience in executive support, or management support roles
• Prior experience supporting C‑suite or senior leadership is strongly preferred
• Strong organisational, communication, and stakeholder management skills
• High level of discretion, integrity, and professionalism
• Ability to work independently in a fast‑paced,confidential environment
• Proficient in Microsoft Office and common business productivity tools

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Key Context: The successful candidate will work closely with our internal Product Owners and external development team to translate stakeholder requirements into actionable user stories/scenarios. You be managing both PM responsibilities and, for smaller initiatives, taking on additional project management duties.

What will you do?

• Work with stakeholders to identify & understand the requirements of software systems and innovation trials
• Plan and participate in product conceptualization sessions and innovation trials with stakeholders for eliciting requirements.
• Elicit and documents business/user requirements and translate them into user-stories for development. 
• Manage requirements by continuously clarifying and reviewing them via walkthrough with stakeholders.
• Work with developers to interpret requirements leading to technical implementation.
• Analyze requirements to drive the design or review of test cases/business model/processes
• Work closely with Product Owner on project schedule, issues and escalation
• Work closely with Product Owner to manager business owners’ and project sponsor’s expectations
• Drive business process change requests on gaps identified and manage a project’s scope and acceptance.
• Provide inputs to development team for implementation.
• Work with user experience designers (UXDs) and business users to plan for UAT, coordinates and monitor progress and acceptance of UAT.
• Ensures completion of documentations and filings to facilitate software development.
• Continuously finds means and ways to improve operations, security, streamline work processes and work cooperatively and jointly with various users' departments to provide quality service.
• For smaller projects, double hat as Product Manager with following responsibilities
• Create project status report and other communication materials
• Craft project proposal to secure project funding and justify resource allocations
• Manage project scope and stakeholders’ expectations
• Issue escalation to the right people in timely manner
• Maintain and continuously refine Product Backlog and follow up on action items
• Ensure that cybersecurity requirements and best practices are incorporated throughout the product lifecycle, including threat modelling, security testing, and compliance with relevant security standards

This is a 12 months contract role.

What do we offer in return?

• Fun working environment
• Employee Wellness Program
• To work in Singapore Government Agencies projects
• We provide structured development framework and growth opportunities. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”)

Why you'll love working with us?

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at careers@activate.sg

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Key Context: The successful candidate will work closely with our internal Product Owners and external development team to translate stakeholder requirements into actionable user stories/scenarios. You be managing both PM responsibilities and, for smaller initiatives, taking on additional project management duties.

What will you do?

• Work with stakeholders to identify & understand the requirements of software systems and innovation trials
• Plan and participate in product conceptualization sessions and innovation trials with stakeholders for eliciting requirements.
• Elicit and documents business/user requirements and translate them into user-stories for development. 
• Manage requirements by continuously clarifying and reviewing them via walkthrough with stakeholders.
• Work with developers to interpret requirements leading to technical implementation.
• Analyze requirements to drive the design or review of test cases/business model/processes
• Work closely with Product Owner on project schedule, issues and escalation
• Work closely with Product Owner to manager business owners’ and project sponsor’s expectations
• Drive business process change requests on gaps identified and manage a project’s scope and acceptance.
• Provide inputs to development team for implementation.
• Work with user experience designers (UXDs) and business users to plan for UAT, coordinates and monitor progress and acceptance of UAT.
• Ensures completion of documentations and filings to facilitate software development.
• Continuously finds means and ways to improve operations, security, streamline work processes and work cooperatively and jointly with various users' departments to provide quality service.
• For smaller projects, double hat as Product Manager with following responsibilities
• Create project status report and other communication materials
• Craft project proposal to secure project funding and justify resource allocations
• Manage project scope and stakeholders’ expectations
• Issue escalation to the right people in timely manner
• Maintain and continuously refine Product Backlog and follow up on action items
• Ensure that cybersecurity requirements and best practices are incorporated throughout the product lifecycle, including threat modelling, security testing, and compliance with relevant security standards

Requirements

This is a 12 months contract role.

Benefits

What do we offer in return?

• Fun working environment
• Employee Wellness Program
• To work in Singapore Government Agencies projects
• We provide structured development framework and growth opportunities. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”)

Why you'll love working with us?

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at 

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice () to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

✔ Up to $5800 + AWS + VB (~2-3 mth)

✔ Industry leader in Valves & Fittings

✔ Career path and grow

Key Responsibilities

• Lead the team in handling technical enquiries, RFQs, quotations, and PO/DO processing

• Set KPIs and ensure timely turnaround and accuracy of all sales support activities

• Review and approve complex quotations, pricing, and technical proposals

• Provide guidance on valve selection, specifications, and applications

• Oversee CRM systems (e.g. HubSpot) and improve workflows

• Liaise with suppliers and internal teams on technical, pricing, and delivery matters

• Handle escalations and drive continuous process improvements
  

Requirements

• Degree in Mechanical / Chemical / Process / Instrumentation Engineering

• 5–8 years’ experience in technical sales support / applications / inside sales (valves or industrial equipment)

• Prior team leadership experience preferred

• Strong understanding of valve applications and specifications preferred

• Experience with HubSpot and SAP
  

*To apply, apply with your CV/Resume with reason(s) for leaving past employments, last drawn and expected salary.

 All applications will be treated with strictest confidentiality. We regret that only shortlisted candidates will be notified. Thank you.

RecruitFirst Pte Ltd E.A. 13C6342
Joseph Yap Shi Hao (R1767577)

We arelooking for a strategic and hands-on IT Service Delivery Manager tooversee the performance, reliability, and continuous improvement of ourinternal application suite and core ERP systems.

In this role,you will be the bridge between our business operations and the technical teams,ensuring that our digital infrastructure empowers our employees to workefficiently. You will manage vendor relationships, govern SLAs, and lead the charge on application-related projects that drive our digital transformation.

Key Responsibilities

• Service Governance: Own the end-to-end delivery of application services, ensuring they meet agreed-upon SLAs and KPIs.
• People Management: Lead a team of L1/L2 application support members, acting as the point of escalation and providing day-to-day guidance.
• ERP Stewardship: Act as the primary point of escalation for our ERP system, ensuring stability and coordinating with functional leads for upgrades and patches.
• Project Leadership: Lead application-focused projects, from initial requirement gathering through to UATs and post-go-live support.
• Vendor Management: Manage third-party service providers and software vendors, conducting regular performance reviews
• Incident & Problem Management: Oversee major incident responses related to applications, ensuring root cause analysis is performed to prevent recurrence.
• Stakeholder Engagement: Collaborate with department heads to understand their pain points and translate business needs into technical roadmaps.
• Continuous Improvement: Identify opportunities to automate manual processes and optimize the application landscape to reduce technical debt.

Requirements:

• Bachelor’s Degree in IT related field
• Minimum of 7 years of experience in Applications Management or IT support management
• Strong foundation and knowledge of ITSM frameworks
• People management/ team leading experience
• Proficient in SQL querying
• Experience with ERP systems and cloud platforms

Marriott International is the world’s largest travel company with a portfolio of over 9,500 properties across more than 30 leading brands spanning 143 countries and territories.  Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. It also manages Marriott Bonvoy®, the world’s largest loyalty program with over 260 million members. 

At Marriott, we strive to be the world’s favorite travel company by providing guests unmatched choice in vacation and leisure experiences.  The Development organization advances this mission by expanding Marriott’s offerings across all sectors and geographies.  The addition of hotels is not only one of the principal drivers of Marriott’s earnings growth, but it is also an important element in progressing the product quality, operating standards, distribution power and brand equity of Marriott’s lodging system. For Asia Pacific Excluding China (APEC), our unit growth strategy focuses primarily on the acquisition of management contracts and licensing of our hotel brands to third party owner-operators under franchise agreements. 

The Assistant Manager or Manager, Development Support performs a critical role in supporting the Senior Director, Development Support, the Chief Development Officer, APEC (CDO APEC) and the Development team in the following areas: data analysis and visualization, project administration and reporting, and owner due diligence. Successful candidates will have a strong data mining skillset, the tenacity to find the best solutions, as well as top-notch communication and story-telling skills. The data and records you maintain have direct downstream impact on the rest of the company and contributes to the acceleration of Marriott’s growth in the region. 

RESPONSIBILITIES

• Harness the power of all data and insights available from within and outside the company to support the APEC Development team, analyzing trends, patterns, and opportunities for accelerating the growth of Marriott’s brands.
• Assist with developing clear insightful data visualizations and reporting dashboards that effectively communicate findings and contribute to impactful storytelling in presentation materials.
• Maintain project data accuracy and proper records on Marriott’s global database (OASIS) throughout the project life cycle, liaising with Development team admins and other relevant disciplines, including Asset Management, Global Design, Operations, and HQ teams. Create internal job aids where necessary.
• Maintain and manage accurate reporting of the company’s property footprint and distribution. 
• Liaise with the rest of the internal deal team (Development, Feasibility, Legal, Finance and Global Design) to manage the monthly Hotel Development Committee agendas and ensure all necessary processes are completed prior to the execution of each deal.
• Manage the third-party owner-due-diligence process, including the request submission and review of results, escalating any major risks and issues to Legal Compliance and APEC CDO as needed and facilitating any discussions needed. 
• Assist the Development team to review each deal’s Owner Due Diligence report, ensuring consistency, risks are summarized accordingly, and records are properly maintained. 
• Work closely with the Hotel Development Marketing team to maintain a shared platform that houses all data and marketing resources for the APEC Development team. 
• Enhance all lead-to-sign workflows via continuous process improvement and identify automation opportunities. 
• Performs other duties as appropriate related to accelerating Marriott’s growth in APEC.

CANDIDATE PROFILE 

Education and Experience 

• Bachelor’s degree.
• 4+ years of professional work experience. Hospitality or real estate asset management industry experience preferred.
• Past work experience in data mining and analytics, Power BI, PMO management, compliance / risk management, or hotel development will be advantageous.

Skills and Competencies

• Organized, attentive to detail and committed to data integrity. Ensures delivery of regular reports on time and without error. 
• Must be data savvy and love crunching numbers. 
• Always curious, a critical thinker and a resourceful problem solver. Able and willing to share one’s opinion and propose ideas to improve practices based on data and have an impact on Marriott’s transaction process.
• Prone to action with a “get it done” attitude and a good sense of timing, importance, and urgency. Able to work in a fast-paced deal environment with multiple priorities, updating stakeholders on progress and expected delivery.
• Strong communication skills (verbal, listening, writing) and presentation skills, and experience clarifying and summarizing complex issues. 
• Excellent inter-personal skills and capability of building lasting internal and external relationships. Able to work in a highly multi-cultural and international team, with a spirit of partnership and collaboration. 
• Mature, professional demeanour, and a strong business acumen. Experience operating independently, demonstrating good judgement both in projects and situations. 
• Enthusiastic, energetic, and positive. A proactive outlook and approach to professional life is essential.

Application System Support Manager (1-Year Contract)

Role Overview

The Programme Manager (Educational Support) is pivotal in designing, implementing, and overseeing the academic support programmes. This position requires strategic planning, stakeholder engagement, and the management of tutors and academic coaches to ensure high-quality educational support for students. The role also involves mentoring children and youth, fostering their learning motivation, and strengthening home-school-community partnerships.

Key Responsibilities

● Plan,implement, and oversee academic support programmes, ensuring alignment with Tasek’s mission and Positive Youth Development framework.

● Recruit, onboard, and coordinate the deployment of tutors and academic coaches, providing ongoing support and professional development to enhance their teaching effectiveness.

● Mentor children and youth, supporting their personal development, learning motivation, and academic progress.

● Work closely with schools, social service agencies, and families to identify learning needs and tailor academic interventions accordingly.

● Engage stakeholders, including parents, universities, and partner organisations, to strengthen home-school-community collaboration and enhance the programme’s impact.

● Organise and manage workshops, tutoring sessions, and enrichment activities to complement academic learning and holistic development.

● Oversee administrative tasks, including attendance tracking, programme documentation, and reporting on programme effectiveness.

● Analyse data and generate reports to evaluate learning outcomes and improve programme strategies.

Pre-requisite

● A degree or diploma in education, psychology, youth work, social work, communications, or related fields.

● Experience in mentoring, tutoring, or working with children and youth in an educational or community setting is highly desirable.

● Strong communication and interpersonal skills, with the ability to collaborate with educators, volunteers, and other stakeholders.

● Ability to work independently and as part of a team, demonstrating initiative and problem-solving skills.

● Commitment to fostering a positive and inclusive learning environment for all children and youth.

● Flexibility to work on evenings and weekends.

• Mentor and develop a high-performing support team, ensuring continuous training, clear goals, and efficient operations.
• Oversee issue resolution, optimize workflows, and implement proactive strategies to enhance customer satisfaction.
• Streamline support processes, leverage automation, and ensure compliance with security and industry standards.
• Stay ahead of industry trends, manage risks, and drive continuous improvements in service reliability and performance.

Requirements:

• Degree in IT/Cyber Security or equivalent.
• Certified in CompTIA A+, Azure Admin, AWS Solutions Architect, CCNA, ITIL, ScrumMaster, or Six Sigma.
• At least 5 years of hands-on experience in IT support or management, resolving issues in software, hardware, networking, and cloud environments.
• Proficient in OS (Windows, Linux, macOS), Networking (DNS, DHCP, firewalls, VPNs), Cloud (AWS, Azure, Google Cloud), Helpdesk (Zendesk, Freshdesk), CRM (Salesforce), and Monitoring Tools (Nagios, SolarWinds, Datadog).
• Knowledge of ITIL frameworks or similar.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996