Total 163 Manager support analyst job vacancies in The Philippines

The Opportunity

The Global Account Support Activation Leader drives enterprise-wide transformation by working with Regions to evolve finance support from transactional processing to strategic advisory, resulting in enhanced financial efficiency and value creation for client engagements.

This leader manages a team dedicated to collaborating with Region Account Support teams by delivering a comprehensive toolkit—including processes, technology, operating models, reports, and learning resources—that empowers Client Servers to focus on margin improvement and revenue growth, ensuring robust financial due diligence and risk management.

The Activation Leader collaborates with internal clients and cross-functional partners to design and continuously improve support models, ensuring that best practices and innovations are scaled across the entire enterprise.

This role bridges strategy, change management, and execution — ensuring that transformation priorities are not just designed but activated at scale across functions regions, and business units.

Key Responsibilities:

• Translate enterprise finance transformation strategies into actionable roadmaps and initiatives.
• Partner with regional leaders and cross-functional teams to align priorities, milestones, and value outcomes.
• Bring the right mix of talent, processes and tools to serve our Accounts underpinned by: A team of skilled financial professionals, an advanced automation and AI strategy and tools as well as high-quality financial information.
• Drive a mindset that encourages collaboration.
• Create opportunities for our people to become more rounded Finance professionals.
• Drive finance-wide change readiness, stakeholder engagement, and adoption strategies.
• Build relationships and partner across Finance, Technology, Account & Engagement Teams, Business Leadership, Enablement functions and third party  suppliers to provide seamless support.
• Lead improvement initiatives for financial systems (e.g., Mercury, Dynamics), ensuring enhancements are aligned with business needs and drive efficiency.
• Drive consistency and standardization of the Accounts support model where this makes sense, and will deliver optimization and efficiencies.
• Deliver Mercury support and usability enhancements; support for other financial systems and tools.
• Deliver globally consistent training on new systems, processes, and advisory skills.
• Champion the use of advanced automation strategies and tools to optimize financial processes.
• Drive innovation in financial support models, including tech pricing, costing solutions, and controls improvements.

Core Competencies:

• Strategic Thinking: Ability to translate enterprise strategy into actionable plans and drive long-term value.
• Change Leadership: Proven capability to lead transformation, inspire teams, and champion new ways of working.
• Financial Acumen: Deep understanding of financial principles, US GAAP, and advisory finance models.
• Stakeholder Management: Strong relationship-building skills with internal clients, Account teams, and cross-functional partners.
• Program & Project Management: Expertise in orchestrating complex, cross-functional initiatives and delivering results.
• Innovation & Automation: Track record of driving process improvements and leveraging technology for efficiency.
• Communication: Exceptional written and verbal communication skills; able to influence at all levels.
• Team Development: Ability to build, mentor, and develop high-performing finance teams.
• Agility: Comfortable operating in a dynamic, fast-paced environment and adapting to change.
• Data-Driven Decision Making: Skilled in using analytics and financial data to inform decisions and measure impact.

Qualifications

• Proven experience in finance transformation, strategic finance support, or a similar leadership role in a global organization.
• Strong track record of leading change, building high-performing teams, and delivering complex programs.
• Expertise in financial systems (e.g., Mercury, Dynamics) and process optimization.
• Excellent stakeholder management, communication, and influencing skills.
• Ability to operate at both strategic and operational levels.
• Bachelor’s degree in Finance, Accounting, Business, or related field; advanced degree or professional certification preferred.

At Cariflex, we specialize in developing, manufacturing and markets specialty polymers and its latex that bring remarkable value and improve lives worldwide. We are on the lookout for a talented and detail-oriented Payroll and Compensation & Benefits (C&B) Analyst / Manager to join our dynamic team. In this key role, you will focus on regional payroll, C&B and Performance Management processes within Cariflex.

Payroll and C&B

1. Monthly payroll processing and co-ordination with the 3rd party service provider for Singapore, Japan and Malaysia. Main contact point with 3rd party service provider for all countries.
2. Conduct review of 3rd party payroll vendor to ensure service level agreements are met.
3. Support the administration of employee benefits programs such as insurance, flexible benefits, and wellness initiatives.
4. Lead the annual Global Performance Management Cycle including goal setting, mid-year reviews and year-end performance evaluations linking to salary increase and bonus incentive program.
5. Manage the C&B cost projection, budget and analysis and collaborate closely with finance team.

HRIS

1. Develops and leads analytics, reporting and dashboard using advanced data reporting/visualization tools (e.g. Power BI, SharePoint Online etc.)
2. Accountable for the accuracy and integrity all employee data maintained in the HRIS system (BIPO)
3. Generate reports and insights related to compensation, performance ratings, bonus payouts and benefits utilization.
4. Support HR budgeting and workforce planning exercises.

1. Bachelor's degree in business, science or engineering discipline required.
2. Minimum 8 - 10 years’ of experience in payroll and C&B in a manufacturing environment
3. Proficient in using Microsoft excel. Strong knowledge of HRIS systems, including configuration, customization, and integration with other systems. Analytical and data driven.
4. Experience in payroll, data analysis, reporting, and presentation of HR metrics.
5. Excellent project management, communication, and interpersonal skills.

• Private Health Insurance
• Training & Development
• Performance Bonus

About the Company

A premier global financial services firm specializing in bespoke solutions.

About the Job

• Provide comprehensive administrative and operational support to the consulting team to drive sales efficiency.

• Coordinate with financial partners and clients to manage medical appointments and facilitate the collection of KYC and financial disclosures.

• Represent the firm in person by attending client meetings or medical screenings when consultants are unavailable.

• Act as the primary point of contact for bankers and clients regarding application status, documentation, and policy handovers.

• Execute the formal submission of all insurance application materials to relevant providers.

• Maintain accurate sales pipelines and ensure all client interactions are logged within the internal systems.

• Audit client files to ensure total alignment with internal compliance standards and insurer due diligence protocols.

• Oversee the end-to-end processing of cases, including direct negotiations with underwriters to ensure successful completion.

• Collaborate with the client services team to streamline the delivery of annual policy reviews.

• Partner daily with the illustration and inforce departments to manage the lifecycle of new and existing policies.

• Develop tailored PowerPoint presentations and comparative product analyses for high-level client engagements.

Skills and Requirements

• Possess a university degree in any field of study.

• Demonstrated ability to build and maintain strong professional relationships with HNW individuals and partners.

• Exceptional multitasking capabilities with the focus to deliver quality work under tight time constraints.
  
  To apply online please use the 'apply' function.(EA: 94C3609/ R24124496)

We are a reputable private education institution in Singapore offering GCE O-Level and A-Level programmes. To support our growing student body, we are seeking a dedicated and responsible Student Support Manager to oversee student wellbeing, discipline, and engagement, ensuring a positive and supportive learning environment.

Key Responsibilities

Student Management & Pastoral Care

• Oversee student attendance, discipline, and overall wellbeing.
• Provide pastoral care and guidance to support students’ personal and emotional development.
• Identify at-risk students and implement appropriate intervention strategies.
• Guide students in adapting to school life in Singapore and developing positive learning habits.

Parent & Stakeholder Communication

• Communicate regularly with parents/guardians regarding students’ progress, attendance, and behaviour.
• Address and resolve student-related concerns in a timely and professional manner.
• Maintain accurate records of student cases, communications, and follow-ups.

Student Engagement & Development

• Plan and implement student development programmes, workshops, and activities.
• Promote a positive school culture and encourage student participation in school initiatives.
• Support orientation programmes for new students, especially international students.

Collaboration & Coordination

• Work closely with academic staff, counsellors, and management to support students’ holistic development.
• Coordinate with teaching teams to monitor academic progress and student behaviour.
• Assist in developing and reviewing student management policies and procedures.

Administrative Responsibilities

• Maintain proper documentation of student attendance, disciplinary records, and case management.
• Prepare reports on student performance, attendance trends, and behavioural issues.
• Ensure compliance with school policies and regulatory requirements.

Requirements

• Minimum 2–3 years of experience in student management or education settings.
• Strong interpersonal and communication skills, with the ability to engage students and parents effectively.
• Mature, responsible and able to handle sensitive situations with professionalism.
• Ability to work independently as well as collaboratively within a team.
• Experience working with international students is an advantage.

We Offer

• A supportive and professional school environment.
• Opportunities for career growth and professional development.
• Competitive remuneration, commensurate with qualifications and experience.
• A meaningful role in shaping students’ academic and personal development.

Job Description

• Industry/ Organization Type: Business Consultancy / Corporate Service Provider
• Position Title: Accounts & Sales Support Manager/ Accounting & Business Support Manager
• Working Location: Macpherson
• Working Hours: 5 days (Mon to Fri: 9:30am – 6.30pm)
• Salary Package: Basic + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Lead and supervise a team of accounting and tax executives.
• Provide coaching, training, and performance feedback.
• Oversee day-to-day accounting and tax operations to ensure accuracy, efficiency and on-time filings.
• Review full sets of accounts and GST reports prepared by the team.
• Review unaudited financial statements and tax computations.
• Ensure all client deliverables and statutory deadlines are met.
• Prepare resolutions, AGM documents and changes in company officers/shareholding.
• Maintain and update statutory records in line with legal requirements.
• Build and maintain professional relationships with clients.
• Handle queries promptly and ensure high client satisfaction.
• Support sales team in documentation, onboarding, grants, and follow-ups.
• Assist in preparing quotations, billings and communicating deliverables to clients.
• Perform other ad hoc assignments and special projects as needed.

APPLY NOW!!!

• Diploma/Degree in Accounting, Finance, Business or related field.
• 3–5 years’ relevant experience in accounting, tax or corporate secretarial work.
• Strong knowledge of Singapore accounting standards, GST and corporate tax.
• Experience with cloud software (e.g. Xero) is an advantage.
• Strong communication and client-facing skills

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #80939 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Wholesales and Retail Clothing Industry
• Position Title: Sales & Retail Support Manager
• Working Location: Central – Bugis (Walking distance from the company to MRT)
• Working Hours: 5 days / Mon-Fri: 8.45am-5.30pm
• Salary Package: Up to SGD 5000 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Identify and curate attractive product assortments to propose to external stakeholders in support of in-store events.
• Conduct market research and recommend new business opportunities and ideas for service improvements to drive profitability.
• Ensure service and operational excellence by establishing and enforcing organizational standards across the sales team.
• Deliver product training to Retail Promoters and ensure they are equipped with the necessary product knowledge.
• Ensure the sales team adheres to the company's SOPs and policies.
• Oversee product displays and POP (Point of Purchase) materials, including price and product tags, ensuring compliance with company and departmental store guidelines.
• Maintain strong relationships with internal and external stakeholders by providing timely support, guidance, and communication.
• Prepare and present weekly, monthly, and ad-hoc reports by collecting, analyzing, and summarizing relevant data.
• Monitor and manage healthy inventory levels across retail stores.
• Assist with stock movements and event setups (e.g., setting up wagons), including the flexibility to travel between stores as needed.
• Mentor and support the sales team by providing solutions, answering procedural and technical queries, and promoting skills development.
• Oversee daily retail operations including inventory processing, logistics coordination, and team support including weekends when necessary.
• Develop and implement sales strategies, collaborate closely with the sales team to meet targets, and lead monthly sales meetings.
• Support the Merchandising Team with stock-taking activities and ensure compliance with company SOPs related to stock movement.
• Carry out any other ad-hoc duties as assigned.

APPLY NOW!!!

• Min.3 years of working experience as a Sales manager in the retail industry
• Proven background in retail sales, preferably with experience managing retail outlets or department store counters
• Candidates with prior experience overseeing departmental counters in major retail establishments such as Takashimaya, CK Tangs, or Isetan will be highly preferred
• Proficient in Microsoft Office (Especially Excel and PowerPoint), PS (Photoshop) or Al (Adobe Illustrator) will be added advantage
• Must be willing to work late hours when required, especially during event setups and teardowns.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #79648 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Wholesales and Retail Clothing Industry
• Position Title: Sales & Retail Support Manager
• Working Location: Central – Bugis (Walking distance from the company to MRT)
• Working Hours: 5 days / Mon-Fri: 8.45am-5.30pm
• Salary Package: Up to SGD 5000 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Identify and curate attractive product assortments to propose to external stakeholders in support of in-store events.
• Conduct market research and recommend new business opportunities and ideas for service improvements to drive profitability.
• Ensure service and operational excellence by establishing and enforcing organizational standards across the sales team.
• Deliver product training to Retail Promoters and ensure they are equipped with the necessary product knowledge.
• Ensure the sales team adheres to the company's SOPs and policies.
• Oversee product displays and POP (Point of Purchase) materials, including price and product tags, ensuring compliance with company and departmental store guidelines.
• Maintain strong relationships with internal and external stakeholders by providing timely support, guidance, and communication.
• Prepare and present weekly, monthly, and ad-hoc reports by collecting, analyzing, and summarizing relevant data.
• Monitor and manage healthy inventory levels across retail stores.
• Assist with stock movements and event setups (e.g., setting up wagons), including the flexibility to travel between stores as needed.
• Mentor and support the sales team by providing solutions, answering procedural and technical queries, and promoting skills development.
• Oversee daily retail operations including inventory processing, logistics coordination, and team support including weekends when necessary.
• Develop and implement sales strategies, collaborate closely with the sales team to meet targets, and lead monthly sales meetings.
• Support the Merchandising Team with stock-taking activities and ensure compliance with company SOPs related to stock movement.
• Carry out any other ad-hoc duties as assigned.

APPLY NOW!!!

• Min.3 years of working experience as a Sales manager in the retail industry
• Proven background in retail sales, preferably with experience managing retail outlets or department store counters
• Candidates with prior experience overseeing departmental counters in major retail establishments such as Takashimaya, CK Tangs, or Isetan will be highly preferred
• Proficient in Microsoft Office (Especially Excel and PowerPoint), PS (Photoshop) or Al (Adobe Illustrator) will be added advantage
• Must be willing to work late hours when required, especially during event setups and teardowns.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #79648 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Scope:
a. Planning and executing tasks and activities with outsourced IT specialists and vendors;
b. Coordinating and facilitating stakeholder involvement (e.g. business owners, GovTech etc.) in activities such as discussion, system testing etc.;
c. Monitoring and providing timely status reports on various upgrade and migration activities

Requirements:
1. Education in Computer Science or other related disciplines;
2. At least 3 years’ relevant working experience in IT;
3. Demonstrated experience in programming languages such as Java, .NET, JavaScript, JSON, SQL, or any other major application programming language;
4. Knowledge and experience in source code refactoring, application frameworks (Spring, Hibernate etc.), application testing, hyper-scalers (e.g. Microsoft Azure, AWS etc.) and Singapore Government projects would be considered advantageous;
5. Strong analytical, coordination, and communication skills (both written and verbal), as well as the capacity to manage multiple tasks simultaneously, are essential qualifications for this position;
6. Applicants must be a committed team player, possess an independent problem-solving mindset with a strong desire to find innovative and 'out of the box' solutions to problems.

Contract Period: 1-year

EA License No: 96C4864
Reg. No.: R24121728 EUNICE WOO JING QI

Responsibilities

• Assist Consultants in sales support work
• Arrange medical booking, preparation documentations and obtain financial documentation and KYC requirements
• Attend client’s medical examinations or other client’s meetings in Consultant’s absence
• Submit application documentation to insurance companies
• Update Consultant on their pipeline and cases
• Prepare and complete annual reviews with relevant business units
• Prepare power point presentation and product comparison for meetings
• Assist with any other ad-hoc duties assigned

Requirements

• Minimum 2 years of experience in the Insurance sector
• Proficient in MS Office

Interested applicants please email your resume to meganng@recruitexpress.com.sg
Megan Ng Su Ting (CEI No.: R23115059)
Recruit Express Pte Ltd
EA Licence No: 99C4599

*** We regret that only shortlisted candidates will be contacted.

Job Overview:

We are seeking a hands-on Analytics Lead to turn customer and operational data into actionable insights that drive measurable business impact. Reporting to the Head of Customer Experience and the Head of Data, you will design CX measurement frameworks, build dashboards and pipelines, and maintain AI models to improve NPS/CSAT, reduce churn, and optimize customer journeys.

Responsibilities:

• Customer Experience & Journey Analytics: Analyze priority journeys, build CX scorecards, identify improvement opportunities, and optimize conversion points using AI/LLM models.

• Data Management: Source and prepare data using SQL, enforce quality checks, and document datasets.

• Visualization & Self-Service Intelligence: Create and maintain dashboards in Tableau; standardize metrics across the organization.

• Advanced Analysis & Experimentation: Conduct statistical analyses and automate reporting using Python.

• Insights to Action: Deliver insights to journey owners and leadership, translating analysis into actionable, measurable recommendations.

• Collaboration & Governance: Partner with Data, Product, and CX teams on data models, governance, and privacy compliance.

Requirements:

• Bachelor’s degree in Computer Science, Information Systems, Business Analytics, or a related field

• 4years of experience in analytics, BI, or data science.

• Advanced skills in SQL, Tableau, and Python for data extraction, visualization, and statistical analysis.

• Certifications: Tableau Desktop (Associate or Professional), Python programming (PCEP or PCAP).

• Strong communication and storytelling skills to convey insights effectively.

• Proactive, collaborative, and adaptable to changing business needs.

Job Responsibilities:

· Define and lead regional marketing strategy for benefits, rewards, and loyalty programs across key lifestyle pillars such as travel, dining, wellness, and entertainment, while shaping the benefits narrative across major sponsorship properties including sports, gaming, music, and fashion.

· Collaborate with product and strategy teams to localize and position the benefits narrative for the APAC region.

· Develop toolkits and marketing assets for clients and partners, covering brand positioning, value propositions, platform development, and messaging for key stakeholders.

· Translate and elevate diverse cardholder benefits into clear, compelling value propositions tailored to multiple target audiences.

· Partner with agencies, creative teams, and internal stakeholders to deliver high-impact content across channels.

· Adhoc tasks & projects as assigned

Job Requirements

· Minimum Degree in a related discipline

· Minimum 5 years of relevant marketing experience

· Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to joseph.koh@ambition.com.sg

Attention to Joseph Koh Wei Jie (R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. License Number: 10C5117

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business.  The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

LinkedIn is searching for a talented and passionate leader to lead our APAC-based LSS Support team, focused on helping our strategic customers realize value from LinkedIn Sales Solutions products and resolving their most complex support needs. The successful candidate will have refined leadership and people‑management skills, strong operational focus, and the ability to create and drive a long‑term vision for enterprise customer support.

As a Senior Manager of LSS Support, you implement strategy by maximizing available resources, aligning your organization’s plans and priorities to LinkedIn’s long‑term strategic objectives, and prioritizing cross‑team opportunities that support quarterly and yearly goals. You will provide leadership and direction to a team of LSS Support Managers, Leads, and Consultants, own performance against KPIs, and partner closely with cross‑functional teams (Support, Sales, Product, Engineering, GTM Ops) to deliver a best‑in‑class experience for LSS customers. You will be accountable for transforming the performance, engagement, and wellness of your organization, ensuring that team members understand how their work contributes to LinkedIn’s strategy and vision.

Responsibilities

• Build, develop and lead a team of LSS Support Managers, Leads, and Consultants, providing coaching and feedback to drive growth, productivity, and quality.
• Set and communicate the long‑term vision, strategy, and operating model for LSS Support in APAC and contribute to the global LSS Support strategy.
• Oversee execution and coordination of teams’ quarterly plans, aligning plans and priorities across related teams for enhanced collaboration and operational efficiency.
• Proactively identify gaps, opportunities, and wins through observation, coaching, and data; develop scalable programs and processes to address them.
• Own operational and customer outcomes by monitoring and improving performance against KPIs (quality, SLAs, CSAT, efficiency, adoption, and retention).
• Oversee capacity planning, hiring, and workforce management to ensure coverage and capabilities that meet evolving business and customer needs.​
• Hold yourself and your direct reports accountable for achieving results by setting clear expectations, assigning ownership, and taking responsibility for performance outcomes.
• Role‑model mastery of core support, operational, and LSS capabilities (e.g., KPI management, escalation handling, process improvement, and executive‑level communication) and coach others to build these skills.
• Apply your expertise in complex and ambiguous situations, demonstrating sound judgment and the ability to weigh options and reach optimal solutions for customers and the business.
• ​Manage internal and external escalations from customers, business partners, and within the team, ensuring timely, high‑quality resolution and clear communication.
• ​Communicate clearly and concisely with employees and internal partners, tailoring communication to diverse audiences and ensuring alignment on priorities and changes.
• Create energy and engagement by facilitating a culture of innovation, continuous improvement, and inclusion within LSS Support. 
• Develop, nurture, and sustain strong internal and customer relationships through trust, authenticity, and shared accountability, and champion adherence to LinkedIn policies, procedures, and quality standards.
• Ensure team members and leaders have the information, tools, and enablement they need to perform their roles effectively.
• Ensure tight coordination with global peers, Sales, Customer Success, Product, and other Support teams to drive best practices and provide a seamless experience for our largest and most strategic customers.​
• Complete quarterly and annual reviews for all direct reports and provide feedback to other teammates as needed.
• Complete other projects and tasks as assigned.

Qualifications

Basic Qualifications

• 8+ years of experience in customer support, customer operations, customer success, sales ops, or technical operations
• 3+ years of people‑management experience leading teams, including leaders and/or senior individual contributors, OR 12+ months of internal LinkedIn supervisory experience.
• Bachelor’s degree in either business, economics, finance, communications, or similar field, OR related practical experience

Preferred Qualifications

• Experience leading enterprise or B2B customer support teams, preferably in SaaS or technology.
• Experience with customer communication channels (email, inbound/outbound phone, chat, and/or in‑product support).
• Experience monitoring, driving, and coaching to KPIs in a queue‑based environment, consistently delivering to workforce management needs.
• Demonstrated experience using data and operational metrics to drive decisions, improve processes, and manage performance.
• Strong collaboration experience with Sales, Customer Success, Product, and Engineering teams to improve customer experience and drive product adoption and retention.
• Expert knowledge of MS Office (Outlook, Word, PowerPoint, and Excel); familiarity with CRM, ticketing, and reporting tools.
• Excellent communication, follow‑up, interpersonal, and customer‑service skills, including experience communicating with senior stakeholders.
• Ability to use creative solutions to drive initiatives across a global, matrixed team.
• Ability to make discretionary decisions based on appropriate research and input from key stakeholders.
• Ability to effectively manage time, prioritize tasks, and work within deadlines with limited supervision.
• Ability to work in a fast‑paced environment and lead teams through change.

Suggested Skills

• Operating Model Design
• Change Management Leadership
• Cross‑Functional Influence
• People Leadership
• Analytical and Data-driven Mindset

About the Department

The Cloudflare Technical Support organization is the front line for our customers and developers, solving complex technical problems and answering questions across email, chat, phone, and other channels. We support everyone from individual developers building their first application to large enterprises running mission-critical workloads at global scale.

The Developer Platform Support team is a newly formed, specialized function focused on supporting Cloudflare’s developer-facing products and platforms. This team partners closely with Engineering and Product to help developers build, deploy, and operate applications successfully, while also acting as a critical feedback loop to improve platform reliability, usability, and developer experience.

About the Role

As Manager, Technical Support – Developer Platform, you will build, lead, and scale a team of highly technical Support Engineers who support Cloudflare’s developer ecosystem. This is a hands-on leadership role requiring strong technical depth, operational rigor, and the ability to operate in ambiguity as the team, scope, and processes are being established.

You will balance people leadership, operational excellence, and technical credibility, while shaping how developer-focused support is delivered across a global, follow-the-sun model.

What You’ll Do

Build and Scale a New Support Function

• Hire, onboard, and develop a new team of Developer Platform Support Engineers.
• Define team structure, skill expectations, and onboarding paths for a developer-focused support motion.
• Establish clear operating models, escalation paths, and engagement patterns with Engineering and Product.
• Help shape what “great” developer support looks like at Cloudflare.

Drive Operational Excellence

• Own day-to-day operations, ensuring performance against SLAs, KPIs, backlog health, and customer experience metrics.
• Ensure effective global handovers and consistent support quality across regions and time zones.
• Partner with Workforce Management to ensure appropriate coverage and capacity planning.

Lead and Develop a High-Performing Team

• Coach and mentor engineers with strong technical backgrounds, helping them grow in troubleshooting depth, communication, and ownership.
• Conduct regular 1:1s, performance reviews, and development planning.
• Foster a culture of learning, experimentation, and customer-centric problem solving.
• Lead by example in managing difficult situations, guiding technical investigations, and resolving escalations.

Handle and Prevent Escalations

• Act as an escalation point for complex or high-severity developer issues.
• Coordinate with Engineering, Product, and Incident Response teams to drive timely resolution.
• Lead or contribute to root cause analysis and post-incident reviews.
• Oversee the creation of clear, high-quality customer-facing reports and technical explanations.

Elevate Technical Excellence

• Provide technical leadership on complex issues involving APIs, developer tooling, runtime environments, and distributed systems.
• Guide engineers through deep technical investigations, debugging, and architectural discussions.
• Contribute to internal documentation, troubleshooting guides, and best practices for developer support.
• Drive continuous improvement in tooling, automation, and self-service capabilities for developers.

Collaborate Cross-Functionally

• Partner closely with Engineering and Product teams to surface recurring issues and influence platform improvements.
• Represent developer feedback and support insights in internal reviews and planning forums.
• Participate in or lead initiatives that improve developer experience, support scalability, and operational efficiency.
• Communicate complex technical topics clearly to a wide range of audiences, from developers to senior leadership.

What You’ll Bring

• 5+ years of experience in technical support, operations, or engineering-adjacent roles within a SaaS, PaaS, or cloud environment.
• 3+ years of people management experience leading technical teams in a global or multi-regional setup.
• Strong technical foundation, including experience with:
• Web application development, ideally full-stack using modern JavaScript frameworks (React, Vue, Node.js, etc).
• APIs, SDKs, authentication, and developer tooling
• Internet technologies (HTTP/S, DNS, TLS, networking fundamentals)
• Familiarity with the major cloud providers (AWS, GCP, Azure) and common cloud services.
• Strong understanding of developer workflows and related tools (including version control, CI/CD, package managers).
• Comfort working with logs, diagnostics and troubleshooting tools.
• Experience operating in a 24x7 support environment and managing escalations.
• Strong written and verbal communication skills; able to explain complex concepts clearly and concisely.
• A data-driven mindset with experience using metrics to guide decisions and improvements.
• Passion for building teams, developing people, and creating scalable support models.

Bonus Points

• Prior experience supporting developer platforms, serverless, or application runtime environments.
• Experience working closely with Engineering teams in fast-moving or ambiguous environments.
• Experience building or deploying applications on Cloudflare Workers.
• Understanding of distributed systems and serverless architecture.
• Familiarity with relational and non-relational databases.
• Experience in start-up or hyper-growth environments.

We are seeking a motivated and detail-oriented Project Manager / Business Analyst to support the planning, coordination, and execution of IT transformation initiatives. This role requires significant stakeholder management skills, and will work closely with the Regional IT, cross-functional teams, local management, and external vendors team for successful projects delivery.

Responsibilities:

• Assist in planning and managing tech-related projects, from planning, execution, and successful delivery
• Track project milestones, deliverables, and dependencies
• Coordinate and manage cross-functional teams and vendors to ensure alignment, effective communication, timely execution, and provide timely updates to local management
• Assist in defining project scope and objectives, gathering and documenting business requirements from relevant stakeholders, and maintaining project documentation to track progress
• Assist to engage vendors to define project scopes, manage deliverables, and ensure that vendor activities align with project goals and timelines
• Conduct gap analysis and cost benefit analysis, as appropriate
• Conduct regular project meetings and prepare minutes / status reports to review progress, address issues, and ensure alignment with project objectives
• Perform all other necessary work duties as assigned by the reporting officer

Requirements:

• Bachelor’s degree in Computer Science, Information Systems, ICT, Business Administration, or a related field.
• 1–3 years of experience in IT project coordination, management, or analysis.
• Knowledge of project management methodologies.
• Strong stakeholder management, problem-solving, analytical, and communication skills.
• Collaborative team player with excellent interpersonal and organizational abilities.
• Experience with MS Dynamics, CMMS, on-demand service applications, or RPA.
• Prior client-facing experience.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business.  The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

LinkedIn is searching for a talented and passionate leader to lead our APAC-based LSS Support team, focused on helping our strategic customers realize value from LinkedIn Sales Solutions products and resolving their most complex support needs. The successful candidate will have refined leadership and people‑management skills, strong operational focus, and the ability to create and drive a long‑term vision for enterprise customer support.

As a Senior Manager of LSS Support, you implement strategy by maximizing available resources, aligning your organization’s plans and priorities to LinkedIn’s long‑term strategic objectives, and prioritizing cross‑team opportunities that support quarterly and yearly goals. You will provide leadership and direction to a team of LSS Support Managers, Leads, and Consultants, own performance against KPIs, and partner closely with cross‑functional teams (Support, Sales, Product, Engineering, GTM Ops) to deliver a best‑in‑class experience for LSS customers. You will be accountable for transforming the performance, engagement, and wellness of your organization, ensuring that team members understand how their work contributes to LinkedIn’s strategy and vision.

Responsibilities

• Build, develop and lead a team of LSS Support Managers, Leads, and Consultants, providing coaching and feedback to drive growth, productivity, and quality.
• Set and communicate the long‑term vision, strategy, and operating model for LSS Support in APAC and contribute to the global LSS Support strategy.
• Oversee execution and coordination of teams’ quarterly plans, aligning plans and priorities across related teams for enhanced collaboration and operational efficiency.
• Proactively identify gaps, opportunities, and wins through observation, coaching, and data; develop scalable programs and processes to address them.
• Own operational and customer outcomes by monitoring and improving performance against KPIs (quality, SLAs, CSAT, efficiency, adoption, and retention).
• Oversee capacity planning, hiring, and workforce management to ensure coverage and capabilities that meet evolving business and customer needs.​
• Hold yourself and your direct reports accountable for achieving results by setting clear expectations, assigning ownership, and taking responsibility for performance outcomes.
• Role‑model mastery of core support, operational, and LSS capabilities (e.g., KPI management, escalation handling, process improvement, and executive‑level communication) and coach others to build these skills.
• Apply your expertise in complex and ambiguous situations, demonstrating sound judgment and the ability to weigh options and reach optimal solutions for customers and the business.
• ​Manage internal and external escalations from customers, business partners, and within the team, ensuring timely, high‑quality resolution and clear communication.
• ​Communicate clearly and concisely with employees and internal partners, tailoring communication to diverse audiences and ensuring alignment on priorities and changes.
• Create energy and engagement by facilitating a culture of innovation, continuous improvement, and inclusion within LSS Support. 
• Develop, nurture, and sustain strong internal and customer relationships through trust, authenticity, and shared accountability, and champion adherence to LinkedIn policies, procedures, and quality standards.
• Ensure team members and leaders have the information, tools, and enablement they need to perform their roles effectively.
• Ensure tight coordination with global peers, Sales, Customer Success, Product, and other Support teams to drive best practices and provide a seamless experience for our largest and most strategic customers.​
• Complete quarterly and annual reviews for all direct reports and provide feedback to other teammates as needed.
• Complete other projects and tasks as assigned.