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GUEST SERVICES MANAGER (DUTY MANAGER)

Mandarin Oriental, Singapore is looking for a Guest Services Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

About the job

Based at the Mandarin Oriental, Singapore, the Guest Services Manager is responsible for daily smooth operations within the Rooms Division, delivering exceptional guest experiences, and maintaining high service standards. The position reports directly to the Front Office Manager.

As Guest Services Manager, you will be responsible for the following duties:

• Attend to guest's requests and complaints
• Investigate complaints and address to the department concerned and response to guest with an appropriate explanation and apology
• Ensure LQE and CQE is delivered and a smooth and successful operation is carried out in these areas daily
• Coordinate with Front Office and Guest Services on VIP arrivals, walk-ins, groups and guests with special requests
• Coordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition
• Coordinate with Housekeeping and Food and Beverage on any special requests for VIPs
• Coordinate with Security with regards to any criminal act within the hotel or suspicious guests
• Coordinate with Front Office cashiers on vouchers, billing instructions, deposits, rebates etc, to minimize bad debts, skippers, untraceable charges and allowances
• Inspect VIPs arrival rooms with appropriate amenities set up
• Meet and greet VIPs arrivals and departures as highlighted by Director of Rooms or Front Office Manager
• Uphold FLHSS procedures within the division
• Uphold grooming standards
• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
• Attend scheduled meetings
• Perform any other duties as assigned by Superior
• Ensure that standard, policies and procedures are maintained
• Responsible in reporting any cleanliness findings within the hotel and address with the relevant department
• Make every effort to ensure that guests of the hotel are made as comfortable and contented as possible
• Coordinate and take charge of any emergency until General Manager or Hotel Manager arrives
• Recommend improvements in hotel operations where there are opportunities for improving service, increase revenue, etc
• Check the reading file to update on all new e-mails, faxes or correspondence which may require personal attention
• Attend Front Office briefing and Operations meeting and ensure that all instruction given is carry out expeditiously
• Highlight log entries during daily Operations meeting
• Check through the day arrival report and ensures that the necessary preparations are done by respective departments
• Check VIP rooms and their special requests
• Check all public areas and colleague areas for any irregularities and cleanliness
• Check on the working condition of elevators, lobby lights, air conditioning, in-house music and other hotel equipment and report defects where/when necessary
• Check daily event order and ensure that the necessary signboards and arrangements are done
• Ensuring IT equipment at the reception and lobby are functioning well
• Log all complaints/irregularities for Management reference
• Handle all complaints from guests and transmits them to the departments concerned and see that corrective actions are taken immediately
• Constantly check appearance, grooming of uniform colleagues
• To conduct physical room checks for remaining departures beyond 1600 hours
• Ensure Front Office colleagues verify the Housekeeping report and follow up on any discrepancies
• Ensure all lights in the public areas are lit at the appropriate time
• Ensure the sky signs are fully lit at 1900hrs
• Conduct random check on all colleagues to ensure that nobody sleeps while on night duty
• Ensure that all areas are cleaned and checked thoroughly by night cleaners
• To run night audit for HMS and InfoGenesis
• Extend assistance in all areas especially operations
• Attend Rooms Division update weekly
• Conduct departmental training and also makes appropriate suggestions to improve whenever necessary
• Attend to any medical assistance not limited to guest but to colleagues as well
• Take charge during emergency until General Manager and Hotel Manager arrives
• Performs any assignment as delegated by the General Manager, Hotel Manager, Director of Rooms and Front Office Manager

As Guest Services Manager, we expect from you:

• Candidate must possess at least a Bachelor's Degree/Post Graduate Diploma/Professional Degree, Diploma/Advanced/Higher/Graduate Diploma or equivalent.
• At least 3 years of working experience as guest services personnel in luxury hotel or similar capacity is required for this position.
• Preferably familiar with emergency procedures, security protocols and guest service standards.
• Willingness to work shifts, weekends, and public holidays
• Strong knowledge of hotel operations, guest relations, and service standards

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

• Responsible for managing month-end closing activities including property tax, depreciation, and investment-related entries while ensuring accuracy of financial records and compliance to relevant accounting standards. 
• Handles asset matters including minor assets tracking, stocktake, disposal schedules and capital expenditure reporting. 
• Prepares and submits regular financial reports including GST returns, variance analysis, Department of Statistics. 
• Support the review of policies, system changes and FRS applications
• Involve in financial analysis and prepare management presentation
• Liaise with external auditors on annual financial audit for relevant scope. 

Requirements:

• Degree holder in a relevant discipline
• Minimum 2 years of relevant working experience
• Positive attitude with strong interpersonal skills
• Good command of written and spoken English

Job Responsibility :

Team and People Management

• Lead and manage internal/ external stakeholders to ensure effective account management and operation efficiencies

• Highlight and share best practices within the team to ensure consistency and continuity in operational excellence approach

• Drive automation and continuous improvement initiatives to increase productivity within the team

• Work and communicate with various teams based around the region

Customer Management

• Responsible to assist in managing the daily operations (execution plan, utilization management, knowledge management and communications). Ensure team actively engage assigned customers in business + performance reviews

• Monitoring KPI, including tracking of overall improvement goals and outcomes. Execute process improvement/ initiative across countries to improve KPIs situationally

• Identify opportunities to improve the operations, proactively reinforce and iterate on our processes and create standardized business processes that result in increase of performance and provide negotiation of difficult matters to drive outcomes

• Work closely with internal and external stakeholders to support business growth and development.

• Optimize data/data flows and operational reporting

• Strategic planning based on forecast, especially on peak period.

• Responsible for analysing, mapping and documenting the current and future requirements and processes, as part of a defined standardization framework and alignment across the region.

• Assist in the preparation of the QBR decks.

• Working closely with implementation team for Project management and execution to ensure smooth on boarding process

• Well verse with overall APAC market updates and call out to customer with mitigation plan

• Ad hoc duties as required

Job Requirements

• Proven track record of operating independently, demonstrating creativity, maintaining organization, strong attention to detail, and managing multiple tasks simultaneously.

• Excellent communication skills, with a keen ability to synthesize crucial information to deliver to key stakeholders.

• Strong people skills and the ability to engage on all levels of the organization.

• Experience with creating organizational consensus and managing deadlines with a strong sense of urgency.

• Ability to identify inefficiencies and create process improvement through standardization and policies.

• Ability to work in a fast-paced environment and openness to working in ambiguity.

• Strong sense of problem solving and proactive approach.

. This role is require to communicate with client and counter part in China region

Working hours:

Mon to Fri 8.30pm - 6pm

Overview:

We are seeking a creative, strategic, analytical and data-driven professional to join the Promotions and Outreach team at the Workplace Safety and Health (WSH)Council. You will plan, execute and manage integrated marketing communications across WSH Council channels, while also supporting the promotion of national and sectoral initiatives such as the WSH Awards and engagement programmes including outreach to migrant workers. This role contributes to raising WSH awareness, promoting good WSH practices and strengthening the WSH culture in Singapore.

Job Responsibilities:

·       Plan and execute integrated marketing communications across WSH Council channels (e-newsletters, social media, website, publications and events)

·       Develop and produce communications materials (digital, print, video, podcasts) in line with branding guidelines

·       Manage e-newsletter operations including content coordination, subscriber database, production and timely publication

·       Support website content planning and updates to ensure accuracy, relevance and user-friendly experience

·       Support production of in-house multimedia content (e.g. event coverage, interviews, podcasts and presentations)

·       Support promotion and execution of national and sectoral initiatives such as WSH Awards and engagement campaigns, including outreach to migrant workers

·       Assist in WSH Awards administration, communications, evaluation coordination, timeline management and award ceremony support

·       Support planning and delivery of sectoral and stakeholder events to drive awareness and participation

·       Work with internal teams, partners and vendors to deliver campaigns and programmes on time, within quality standards and budget

·       Monitor and evaluate communications and programme performance using engagement and participation metrics, and support continuous improvement of outreach effectiveness

Requirements:

·      Tertiary education in Communications, Marketing or related discipline

·      At least 3 years of relevant experience in marketing communications, campaigns, or related fields (fresh graduates with strong portfolios may be considered)

·      Experience in managing multi-channel communications (social media, website, e-newsletters, publications, events)

·      Experience in content creation and campaign execution; exposure to large-scale programmes/events (e.g. awards, national campaigns) is an advantage

·      Proficiency in design and multimedia tools (e.g. Canva, Adobe Creative Suite)

·      Experience using analytics tools to track engagement and optimise campaigns

·      Familiarity with AI-enabled tools (e.g. generative AI for content creation and productivity)

Preferred Skills/ Background:

·      Good written and verbal communication skills

·      Strong stakeholder management, project coordination and organisational skills

·      Ability to manage multiple priorities in a fast-paced environment with strong attention to detail

·      Experience with government, statutory boards, industry associations or agencies

·       Adaptable, collaborative team player with a continuous improvement mindset

Kindly state your expected salary in your application. The position offered will commensurate with the candidate’s experience and suitability. Only shortlisted candidates will be notified.

Please submit your application to our TAL Career Page: https://careers.tal.sg/job/Assistant-Manager-Manager%2C-Marketing-Communications/344-en_GB/

Company Overview

Mega Scoop Pte Ltd is the holding company for Baskin Robbins in Singapore. Baskin Robbins is the world's biggest and favorite ice cream chain.

Job Summary

Lead outlets effectively to meet performance targets. Address issues promptly and effectively and ensure manpower needs are managed.

Responsibilities

• Lead assigned outlets to achieve clear performance targets through effective management and leadership.
• Prepare and analyze daily, weekly, and monthly performance reports focusing on sales and food safety to identify issues and implement corrective actions.
• Verify daily sales bank-in reports to ensure timely and accurate banking of takings.
• Resolve sales and operational issues promptly to maintain smooth outlet operations.
• Collaborate with support functions to address manpower, logistics, finance, and administrative challenges.
• Conduct Reviews of Operations Risks (ROR) on food safety, SOPs, product quality, and health risks to ensure compliance with required standards.
• Manage customer complaints by investigating issues and implementing effective solutions to prevent recurrence.
• Verify outlet requisitions including stock take reports, petty cash, claims, payroll, and part-time hiring to ensure accuracy and compliance.
• Provide operational support by allocating skills, manpower, and stocks during functions or business opportunities to maximize company topline achievement.
• Plan, organize, and execute employee engagement initiatives across multiple outlets to foster positive work culture, enhance staff morale, and improve retention.
• Perform additional duties and ad hoc tasks as assigned by superiors.

Preferred competencies and qualifications

• Ability to set clear direction and goals for teams to drive performance.
• Hands-on operational experience in local or international foodservice industries.
• Proven track record in delivering Key Result Areas (KRAs).
• Effective communication skills to interact with stakeholders at all levels.
• Ability to coach and motivate team members to improve performance.
• Passionate and results-driven mindset aligned with corporate objectives.
• Strong numerical aptitude to analyze and interpret data.
• Creative thinking to develop innovative solutions.
• Experience managing multiple units simultaneously.
• Understanding of service expectations in the foodservice industry.
• Demonstrated leadership skills to guide and inspire teams.

Location: The work location will be at MOE schools in either the North or East region

5 days working

Requirements:

• At least 10 years and above of relevant working experiences in a supervisory role.

• 3 years of experience providing IFM services

• SIFMA Certified FM Expert (CFME) (Tier 3) certification or higher

Job Summary:

• Oversee daily facilities operations and maintenance activities across assigned sites, ensuring building services and M&E systems remain operational, safe, and compliant.

• Plan, coordinate, and monitor preventive, corrective, cyclical, and ad-hoc maintenance works while ensuring service delivery meets contractual KPIs and quality standards.

• Act as the key liaison with clients, authorities, consultants, contractors, and service providers, addressing operational issues and maintaining strong stakeholder relationships.

• Supervise FM Executives, technicians, subcontractors, and vendors, ensuring compliance with safety, statutory, and contractual requirements.

• Monitor contractor performance, fault rectification, incident response, and service recovery to ensure operational efficiency.

• Prepare and review operational reports, maintenance records, KPI reports, quotations, procurement requests, and related documentation.

• Support improvement initiatives, upgrading projects, digitalisation efforts, sustainability programmes, and energy-saving initiatives.

• Ensure compliance with workplace safety, fire safety, environmental regulations, and company policies.

For interested applicants, kindly send your resume in Word/PDF format to include the following in your resume including:

1. Current Salary

2. Expected Salary

3. Availability

4. Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

NGUYEN THI DOAN | R23116355

RRecruiter Pte. Ltd. | 18C9514

For the past 75 years, MS First Capital has been actively involved in the non-life insurance business both in Singapore and across Asia. Our roots can be traced back to the 1950s where we engaged in writing bothpersonal and commercial lines of non-life insurance business across various classes such as Fire, Engineering, Marine Hull, Marine Cargo, Bond, Professional Indemnity, Motor, Public Liability, Worker's Compensation, Personal Accident and other Miscellaneous Accident.

We are a reputable source of cutting-edge insurance options, catering to a diverse range of clients, both individuals and corporate. We are proud that our financial strength rating of 'A+ (Superior)' with 'Stable' outlook has been reaffirmed by AM Best, given our consistently impressive financial performance. We are also recently awarded Top 300 Employer by the Singapore Opportunity Index for our effort in creating meaningful career pathways, fostering inclusive growth, and investing in our employees' potential.

This is a perfect gateway into the highly niche sector of non-life reinsurance, part of Singapore's bustling financial services sector. As a wholly-owned entity of the world-renowned Mitsui Sumitomo Insurance (MSI) Group, we are dedicated to developing young talents for our sector. As a member of our leadership team, you can look forward to career development, professional training, a friendly and collaborative culture and a competitive compensation package.

Responsibilities

• Underwrite Non-Marine (Property, Construction, Energy, Engineering and Liability) insurance policies/covers for large and complex commercial risks in Singapore and other Middle East/APAC territories
• Manage ongoing insurance broker relations and expectations in relation to underwriting, co-ordinating and ensuring the flow of relevant and timely information and communication between internal functions and external parties
• Contribute to managing and developing an agreed portfolio of accounts, negotiate with brokers/customers to achieve favourable terms for the Company
• Underwrite allocated cases in line with the agreed processes with the necessary senior direction and support; underwrite risks in accordance with the Company’s capacity and risk appetite
• Review relevant classes of proposals (case by case) and making balanced and well-reasoned recommendation for acceptance of each case above one's authority
• Provide error-free documentation to brokers/customers
• Ensure transactions are processed within the agreed timeframe; supervise and guide the allocated processing team to ensure timely and accurate recording of transactions
• Ensure compliance with all laws, regulations, and guidelines, including internal policies, rules and procedures
• Develop own skills/knowledge in the functional area with the aim of enhancing the quality of work and achievement of KPIs

Requirements

• At least 10 years' re/insurance underwriting experience in large/complex commercial risks segment; specific experience in the Middle East and/or APAC region is an added bonus
• SCI qualification/Membership of Chartered Insurance Institute (UK) or equivalent; a Degree in engineering or a related technical discipline will be ideal
• Compensation and job title will be commensurate with the candidate’s experience level; salary range stated in this job posting is meant as a guide only
• Knowledge/understanding of the risks underwritten in corporate/commercial segment
• Knowledge of commercial insurance underwriting process and market practices
• Understanding of reinsurance concept and practices
• Experience of conducting risk surveys
• Ability to understand/ interpret insurance conditions, clauses and warranties
• Ability to identify, analyse and interpret data, statistics and information for evidence-based decision-making

We regret that only shortlisted candidates will be contacted. We may retain your personal data for as long as it is necessary to fulfil the purposes for which they were collected, or as required or permitted by applicable laws. Should you disagree, please contact our Data Protection Officer <DPO@msfirstcapital.com.sg> for more information on the retention and disposal of your personal data.

About Us 

At NESST Singapore Limited, we are committed to building a sustainable and efficient ecosystem that drives value, innovation, and impact across our operations. As a purpose-driven organization, we seek individuals who are passionate about operational excellence and stakeholder collaboration. If you’re looking to make a meaningful difference while advancing your career, we invite you to be part of our dynamic team.

Role Purpose

NESST’s mandate extends beyond the delivery of its own programmes to shaping the wellbeing of migrant workers and influencing the practices of the wider industry. The Business & Partnership role is the engine of NESST’s growth — building the revenue, business and strategic relationships that sustain and expand its work and extend its reach across the industry.

This is a growth, business development and relationship leadership role. The team sets and drives NESST’s business development strategy, leads from the front to win new business and partners, and holds NESST’s most important external relationships.

Key Responsibilities

1.  Business growth and revenue strategy

•      Own NESST’s business growth strategy and revenue targets, and lead their delivery from the front.

•      Diversify and strengthen NESST’s income base, identifying and opening new markets, channels and commercial opportunities.

•      Translate growth ambitions into clear plans, pipelines and measurable targets for the division.

2.  Sales and business development

•      Build, qualify and convert a healthy pipeline of new business and partnership opportunities.

•      Develop compelling value propositions and pitches; lead negotiations through to close.

•      Drive the full sales cycle from prospecting to deal closure, and grow the value of existing accounts over time.

3.  Relationship building and partnerships

•      Cultivate, win and grow strategic relationships with partners and clients across corporate, non-profit and government sectors.

•      Serve as NESST’s senior relationship-holder for its most significant partners, deepening engagement and renewing support for the long term.

•      Build coalitions that extend NESST’s reach and influence across a wider community of like-minded organisations.

4.  Team leadership and capability

•      Lead, coach and resource the Business Development team, Partnership Lead and supporting staff, and build a high-performing commercial team.

•      Set standards, ways of working and pipeline disciplines; develop capability and succession within a lean team.

5.  Stakeholder engagement and representation

•      Be a confident, credible external and public-facing representative of NESST with partners, clients and industry.

•      Engage the CEO, Board and MOM on growth strategy, opportunities, performance and outcomes.

•      Bring market intelligence and insight to bear on NESST’s positioning and growth priorities.

6.  Integrity and stewardship

•      Pursue growth consistent with NESST’s mission, values and public standing, and in line with NESST’s governance policies and internal controls.

•      Maintain the trust and reputation of NESST in all external dealings, and manage relationships free of real or perceived conflicts of interest.

Requirements

Qualifications and experience

•      A relevant degree, with min 5 years in business development, sales, commercial or partnership roles, including experience in leading a team or function.

•      A strong, demonstrable track record of revenue growth and of winning, negotiating and closing significant deals or partnerships.

•      An established network across relevant sectors, and experience growing income in a mission-driven, public-interest or commercial setting.

Attributes

•      Entrepreneurial, results-driven and self-starting — a hunter who builds relationships and gets deals done.

•      An outstanding communicator, negotiator and networker, credible from the shop floor to the boardroom.

•      Commercially astute, with the judgement to grow revenue while protecting NESST’s mission and standing.

•      A motivating leader able to build and drive ahigh-performing team.

Job Responsibities:

• Manage end-to-end project delivery for WSG and Government/SME projects in accordance with contractual obligations and/or tender requirements.
• Develop and maintain detailed project plans, schedules, and resource plans covering kick off meeting deployment, SIT, UAT, and handover to day 2 phases in accordance to requirements
• Coordinate cross-functional teams (engineering, opco, contractors, and partners) to meet project milestones and delivery timeline
• Track progress against baseline schedules/ Gantt Chart and proactively manage dependencies and constraints.
• Identify project risks and implement mitigation plans to minimise impact to cost, scope, and schedule.
• Coordinate and manage vendors and contractors to ensure delivery meets quality, safety, and contractual requirements.
• Prepare the run book to ensure smooth transition to Day 2 or maintenance phase
• Provide weekly/ad hoc project status updates, dashboards, and milestone reports for stakeholders
• Manage contractors during installation of services to ensure the installation works are completed well within stipulated timelines and comply with pre-determined technical specifications and ensure contractors compliance with site safety requirements, including PPE, permits, and site access protocols.
• Any Ad-hoc task assigned

SDM

• Oversee end-to-end service delivery for assigned projects, ensuring services are delivered in accordance with contract terms, KPIs, and SLAs.
• Manage project issues, escalations, and root cause analysis in a structured and auditable manner and maintain strong working relationships with stakeholders
• Control scope changes through formal change requests, impact assessments, and approvals
• Maintain accurate project cadence documentation including meeting minutes, risk logs, issue logs, and change records on weekly/monthly basis
• Prepare documentation for audits, inspections, and governance reviews.
• Ensure deliverables meet acceptance criteria prior to take over to support service delivery.
• Recommend improvements to project delivery processes, tools, and templates.
• Monitor service performance and implement corrective actions to address service gaps or operational risks.
• Any Ad-hoc task assigned

Job Requirements

• Degree in Computing Science/Engineering, Information Technology/Business
• PMP certification would be an added advantage
• Minimum 4 years of project management experience
• Good knowledge of cabling infrastructure, internet networks, routers and switches
• Excellent interpersonal, presentation and project management skills
• Able to work independently with minimal supervision

• Responsible for managing month-end closing activities including property tax, depreciation, and investment-related entries while ensuring accuracy of financial records and compliance to relevant accounting standards. 
• Handles asset matters including minor assets tracking, stocktake, disposal schedules and capital expenditure reporting. 
• Prepares and submits regular financial reports including GST returns, variance analysis, Department of Statistics. 
• Support the review of policies, system changes and FRS applications
• Involve in financial analysis and prepare management presentation
• Liaise with external auditors on annual financial audit for relevant scope. 

Requirements:

• Degree in Accounting, Finance, or related field
• Minimum 2 years of relevant working experience
• Positive attitude with strong interpersonal skills
• Good command of written and spoken English

Hafnia is one of the world's leading oil product tanker owners and operators. We provide transportation of oil and oil products to national and international oil companies, major chemical companies, as well as trading and utility companies.

Hafnia is a company that's all about our people - both the people that run the business, and those that manage our customers. We've always done things differently and prioritized a strong, commercial mindset. But we've never cut corners when it comes to relationships. Building strong business relationships with our customers is the foundation of what we do. We're in this for the long run and focus on their needs 100%. We are transparent and we stick by our promises - as the partner you can turn to in a tight spot- meaning our customers stick with us. Our foremost rule is putting people first and that's how we've become one of the leading ship owners and operators of today's product tanker industry globally.

Hafnia has a solid history in chartering, operations, and technical management, and strives to offer customers the best solution for their transportation needs. This solution-focused approach has resulted in a strong reputation and the Company remains firmly committed to being a responsible member of the industry and operating according to the highest ethical standards.

Job Description

The Manager, Risk & Compliance is a new role at Hafnia, to be based in Singapore or Copenhagen and part of the Governance, Risk & Compliance pillar within the Executive Projects, Compliance & ESG team. The team works closely with Hafnia's Leadership Group across three pillars to enable strategic execution, safeguard the organization through robust governance and risk oversight, and embed sustainability across the business.

The role reports to the Senior Manager, Head of Governance, Risk & Compliance. During an initial transition period, the role will report directly to the Head of Executive Projects, Compliance & ESG.

This position will play a critical role in operating Hafnia's risk management framework and Corporate Compliance Program, driving compliance efforts and managing enterprise risks. It involves guiding departments and maintaining oversight on compliance with all applicable laws and regulations, including but not limited to sanctions, anti-corruption, anti-trust, anti-money laundering, GDPR, and business ethics. A key focus is building a strong culture of integrity and adherence to regulatory and risk standards across the organization.

Key Responsibilities will include:

Risk management framework

• Operationalize and continuously improve Hafnia's enterprise risk management framework
• Conduct risk assessments and risk reviews with business owners across functions
• Maintain Hafnia's risk register and relevant documentation
• Work with business owners to develop risk mitigation strategies and contingency plans

Regulatory compliance and governance for corporate office

• Develop, implement and regularly review our compliance policies
• Keep up to date on regulatory developments to ensure the business remains complaint
• Assess effectiveness of the Compliance Program and adapt it to regulatory developments and emerging risks
• Coordinate regularly with the legal team and HSEQ department on compliance matters
• Represent Hafnia and develop its engagement within the Maritime Anti-Corruption Network (MACN) and other industry forums.
• Provide continuous recommendations for the development of the compliance program
• Perform counterparty sanctions screening and assist with KYC process
• Manage the network of compliance systems and guide business users

Forward Freight Agreement (FFA) governance

• Oversee the governance and compliance framework for Hafnia's FFA activities
• Maintain FFA-related controls, policies and documentation
• Coordinate with Commercial and Finance teams to ensure consistent FFA compliance and reporting

Corporate ethics and integrity

• Champion a culture of compliance and ethical decision-making across the organization
• Monitor adherence to our policies and procedures
• Develop compliance training programs and conduct mandatory training and awareness sessions, partnering with the Executive Projects team on rollout and change management
• Manage our whistleblower program and protection mechanisms
• Advise on internal investigations and corrective actions in case of violations

Reporting and auditor coordination

• Manage internal and external audit inquiries relating to Enterprise Risk Management and compliance activities
• Maintain documentation related to compliance and enterprise risk management
• Ensure timely reporting and resolution to inquiries or audits
• Report top risks to leadership and the Audit Committee on a regular cycle

Cross-functional collaboration

• Work with the Executive Projects team on policy implementation and change management initiatives
• Coordinate with the ESG team on governance frameworks, ESG risk integration and assurance alignment
• Work across Legal, HSEQ, Internal Audit and Commercial functions on shared risk and compliance topics

Crisis management and incident response

• Develop and implement crisis response strategies for compliance and risk-related incidents

Qualifications

• Bachelor's degree in Business, Law, Finance, or a related field
• Minimum 4 years of experience working in shipping, compliance and/or risk management, preferably within an in-house team and in a global context. Legal experience is a plus.

Requirements

• Strong knowledge of global regulatory requirements and industry/maritime best practices
• Clear grasp and understanding of key global anti-bribery, anti-trust, GDPR and trade sanctions frameworks
• Experience with enterprise risk management frameworks and methodologies
• Keen interest in maritime compliance and company governance structures
• Focus on details, with excellent analytical, problem-solving and communication skills
• Ability to work independently and to engage with cross-functional teams
• Ability to work under pressure and manage multiple priorities
• Relevant certifications (e.g., risk management, compliance) are a plus

Job Summary

Lead project planning and execution to deliver quality outcomes on time while managing budgets, safety compliance, and client relations. Drive tender processes, contract management, and company initiatives to secure new jobs and foster team development.

Responsibilities

• Plan and execute projects to meet or exceed quality and timeframe performance indicators
• Ensure project compliance with safety policies and redesign workflows to mitigate risks
• Serve as main liaison between project teams, clients, consultants, and authorities
• Assess staffing needs and allocate resources effectively across project phases
• Manage project budgets to achieve and surpass target profit margins
• Implement contract and claim management to increase contractual margins and protect company liability
• Independently formulate awards strategies to support business growth
• Lead tender processes and provide technical inputs to secure new contracts
• Champion company initiatives in technology adoption, innovation, and pre-casting
• Identify and develop potential staff for succession planning

Preferred competencies and qualifications

• Experience working on A&A, NRP, and R&R projects
• Experience liaising with Town Council and other authorities
• Demonstrated leadership and organizational skills in project environments
• Ability to work independently with a hands-on approach
• Proficiency in Master Programme, Microsoft Word, PowerPoint, and Excel

Other Information

Benefits:

• Health insurance
• Professional development

• Job Type: Full-time

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We are currently seeking a high calibre professional to join our team as an Assistant Vice President, Process Improvement and Project.

In this role you will: 

• Serve as the key Subject Matter Expert (SME) for Distribution Compensation & Operations, covering core workflows, business requirements, test validation, and system implementation.
• Map and analyze current-state (“As-Is”) processes, and design future-state (“To-Be”) workflows to support target outcomes.
• Provide clear guidance to Transformation Business Analysts, IT developers, and QA teams to confirm business rules, logic, and end-to-end process intent.
• Review IT functional solutions to ensure full alignment with agreed business requirements and expected controls.
• Define, coordinate, and execute User Acceptance Testing (UAT) scenarios to ensure robust coverage of intended business outcomes and key use cases.
• Communicate system and process changes to business end-users ahead of implementation, including training materials (e.g., decks, user guides, and walkthroughs).
• Identify and recommend opportunities to enhance processes, workflows, and system usage based on delivery experience and stakeholder feedback.
• Support on ad hoc tasks and initiatives as assigned

To be successful you will need: 

• Strong Microsoft Office Skills, including Excel (Pivot Tables, Formula), Word, Visio, PowerPoint
• Experience in Distribution Compensation and Operations within the insurance industry would be a strong advantage
• Strong interpersonal skills and enjoy working in a team; with effective written and verbal communication to collaborate with a wide range of stakeholders
• Highly detail-oriented, with strong business analysis capability to ensure the accuracy and quality of deliverables.
• Demonstrates critical thinking, able to evaluate information objectively, challenge assumptions, and make sound, data-driven recommendations.
• Ability to manage multiple priorities effectively in a fast-paced environment, consistently meeting tight timelines.
• Resourceful and self-directed, with strong problem-solving skills and the ability to work independently when required.

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

https://www.youtube.com/embed/NIa2CodFG6E?si=sFOWeYmq5fs3vE5i%22

Job Responsibilities

• Manage and oversee daily restaurant operations and ensure compliance to operations standards and procedures.
• Plan and control manning to meet business needs.
• Develop the team through training, coaching and mentoring with constant interactions.
• Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports and formulate action plans accordingly.
• Handle customers’ requests and feedbacks.
• Liaise with Chef to ensure a consistently good standard of food quality.

Job Requirements

• Experience in Premium Restaurant is an added advantage.
• Minimum 5 years of working experience in Food & Beverage Service, ideally in upscale dining establishments of fine-dining restaurants or 4-star/5-star Chinese restaurants.
• Drive consistent service, process improvement and a passion for providing excellent service
• Good written and conversational Chinese is required as there is a need to comprehend menu in Chinese, communicate with Chinese speaking customers, business partners and associates.
• Team player with strong inter-personal skills

Duties & Responsibilities:

Management Responsibilities:

1. Coordinate category project activities pertaining to market and consumer research with the country affiliates, external research agencies and Global research teams.

2. Design and execute research projects that will adhere to the timeline and budget.

3. Investigate and select vendors via RFP process for each research project to ensure quality research deliverables, manage vendor partners to ensure work is high quality, on time, and within budget.

4. Responsible for the preparation, recommendation and approval of all research methodology including screener, questionnaire and protocols.

5. Liaise with research agency partners in the relevant country, to ensure proper execution of research studies.

6. Responsible for the review, analysis and interpretation of data generated by research partner.

7. Translate tangible consumer insights into new business opportunities and potential white space for new business/products/brands, etc.

8. Provide relevant information to guide the creative team in developing winning fragrances.

9. Provide technically competent presentations to clients in support of research capabilities and Takasago fragrance submission.

10. Manage multiple projects while maintaining high level quality in study design, questionnaires, execution, data analysis/interpretation and report writing.

11. Serve as mentor to junior researchers, share existing knowledge and experience, leverage expertise to guide or direct junior researchers.

Functional Skills/Knowledge:

1. Effectively design qualitative research to complement quantitative research programs.

2. Synthesize disparate data from customised research, secondary research, and other mix of other sources to uncover insights, create a story to drive insights into action, and provide recommendation;

3. Communicate research findings to end clients or internal business units (cross-functional departments) and key stakeholders; help socialize research to ensure learnings will be used throughout the organization

4. Work with the Research head in developing innovative methods to present complex data sets as meaningful information for effective learning.

5. Work closely with various departments to understand knowledge gaps across the business and use insights to drive strategy; utilize an understanding of previously conducted research and learnings to recognize potential gaps and leverage existing insights as possible for future needs.

6. Start customer engagement; listen to business needs and be able to support and identify opportunities based on insight.

Database Management:

1. Develop and maintain an effective database system for all research studies and information.

2. Work proactively to ensure that, through various research methods, the Singapore and regional teams are kept au fait with consumer trends.

Information Exchange:

1. Liaise with other group research or sensory resources, both internally and externally.

2. Report on research project status monthly.

Job Requirements:

• Diploma or Degree in Communications Research, Statistics, Social Sciences, Business, Economics, Marketing or equivalent in years of similar experience.

• Strong analytical, planning and execution skills

• Strong communication and presentation skills

• Design and lead workshops and brainstorming sessions with cross-functional teams

• Work independently with minimum supervision

• Good interpersonal skills and team player

• Proficient in English both oral and written

• Knowledge of statistical software (XLSTAT, SPSS) 

• Microsoft Office application software

• Minimum (5) years of solid relevant working experience in the fragrance industry (Managerial role)

• Minimum (3) years of executive-level market research experience, preferably in the Fragrance, FMCG, or related industry.