Total 6 job vacancies by Tripartite Alliance Limited

The Customer Experience and Service Planning Team supports the Tripartite Alliance for Dispute Management (TADM) and the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP), agencies under the Tripartite Alliance Limited (TAL). TADM and TAFEP are jointly established by the Ministry of Manpower (MOM), the National Trades Union Congress (NTUC), and the Singapore National Employers Federation (SNEF) to support employees and employers in addressing employment disputes and claims. More information is available at tal.sg/tadm and tal.sg/tafep.

Job Summary:

As part of the Customer Experience & Services Planning Team, you will be responsible for enhancing customer experience and service delivery through comprehensive data analysis and strategic planning. This role involves analysing data across multiple service touchpoints, operational metrics, and customer satisfaction indicators to generate actionable insights that drive continuous improvement. You will develop strategic service plans by benchmarking current delivery channels against industry best practices and identifying improvement opportunities. You also oversee end-to-end customer journeys and service standards to ensure consistent, efficient, and quality service experiences.

Role & Responsibilities:

i. Data Analytics, Performance Monitoring and Reporting: Collect, analyse and report data on operational metrics, customer satisfaction, and service performance. Develop dashboards and monitor KPIs to generate insights for continuous improvement.

ii. Service Planning and Channel Optimisation: Assess current service delivery channels and processes against industry benchmarks to identify improvement opportunities. Develop strategic service plans to enhance accessibility and effectiveness across multiple touchpoints, ensuring seamless integration and optimal resource allocation.

iii. Customer Journey and Service Standards Management: Review, map, and refine existing customer journeys, service standards, and norms to enhance consistency, efficiency, and overall experience. Oversee feedback mechanisms (surveys, focus groups) to identify gaps and action plans.

iv. Stakeholder Engagement and Alignment: Collaborate with internal teams and external partners to drive service improvement initiatives. Facilitate stakeholder consultations, coordinate improvement projects, and ensure alignment between customer needs and organisational objectives.

Job Requirements

Qualifications

• Tertiary education in Business, Data Analytics or related field

• 2-3 years of experience in data analytics, service planning, or customer experience roles

• Government or public service experience preferred

• Knowledge of employment services or dispute resolution processes is an advantage

Knowledge and skills:

• Strong analytical skills and proficiency in data analytics tools (Excel, Tableau, Power BI)
• Strong problem-solving abilities to transform complex data into actionable business insights
• Strategic planning capabilities with customer-centric approach
• Excellent communication and collaboration skills with ability to work independently and as a team
• Understanding of performance measurement frameworks and service quality standards

Please submit your application to our Career Page at: https://careers.tal.sg/job/ManagerSenior-Manager%2C-Customer-Experience-&-Service-Planning/296-en_GB/

We are seeking a Senior IT Consultant (Microsoft 365 Workspace) to oversee the administration, governance, and optimization of the organization’s Microsoft 365 environment, including platforms such as Microsoft Teams, SharePoint Online, OneDrive, and Exchange Online.

This role focuses on ensuring secure collaboration, efficient operations, and strong user adoption across the digital workplace.

Key Responsibilities:

• Manage and administer Microsoft 365 services, including user access and licensing
• Implement governance, compliance, and security policies
• Monitor system performance, usage, and service health
• Configure and maintain security features (MFA, DLP, Conditional Access)
• Support and optimize collaboration tools and workspace structures
• Automate workflows using PowerShell and Microsoft Power Platform
• Provide Level 2/3 support and troubleshoot complex issues
• Conduct user training and improve platform adoption
• Collaborate with IT and business stakeholders on improvements

Job Requirements

Education and Experience

• Tertiary Education in Information Technology, Computer Science, or related field
• Relevant experience may substitute for formal education

• 3–5 years of experience in Microsoft 365 / Office 365 administration
• Experience managing mid-to-large scale M365 environments
• Hands-on experience with Azure AD / Entra ID
• Experience in security and compliance features
• Exposure to automation and scripting (PowerShell preferred)

Certifications (Preferred)

• Microsoft 365 Certified: Enterprise Administrator Expert
• Microsoft Certified: Teams Administrator Associate
• Microsoft Security / Compliance certifications
• ITIL Foundation (advantageous)

Technical Skills

• Strong knowledge of Microsoft 365 ecosystem:

• Teams, SharePoint Online, OneDrive, Exchange Online

• Identity and access management (Azure AD / Entra ID)
• Security & compliance (DLP, retention policies, MFA)
• PowerShell scripting
• Microsoft Power Platform (basic to intermediate)
• Understanding of cloud and hybrid environments

Soft Skills

• Good communication and stakeholder management
• Problem-solving and analytical thinking
• Ability to support and train users
• Organized and detail-oriented

Desired Attributes

• Proactive with the ability to take initiative and work independently
• Good communication skills to support both technical teams and end users
• User-focused approach when working with tools like Microsoft Teams and SharePoint Online
• Strong problem-solving skills with the ability to troubleshoot issues effectively
• Adaptable and comfortable working in a dynamic cloud environment
• Team player who collaborates well across departments
• Detail-oriented in managing configurations and processes
• Willingness to learn and continuously improve skills

Please submit your application to our TAL Career Page: https://careers.tal.sg/job/Senior-IT-Consultant%2C-Microsoft-365-Workspace/295-en_GB/

The job holder will be part of the Fair Employment Management team in the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP).

The selected candidate will be required to:

• Prepare and seek funding approvals for internal system development
• Plan, track and manage budget allocated
• Coordinate with internal teams and external stakeholders to align business requirements and facilitate timely delivery of system enhancements
• Monitor and report KPIs
• Support execution of system maintenance activities
• Ensure compliance with relevant IT policies, as well as data security regulations
• Oversee other general administration and compliance as required

Job Requirements

• Excellent project management capabilities with experience in planning, tracking and risk mitigation
• Effective stakeholder engagement and ability to secure buy-in across multiple teams
• Strong analytical and problem-solving skills to monitor KPs and resolve system issues
• Able to communicate clearly in both writing and verbally

The position offered will be commensurate with the candidate's experience and suitability. Only shortlisted candidates will be notified.

As a hands-on Data Analyst in the data team, you will support teams across the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP), a unit under Tripartite Alliance Limited (TAL). You will gather business and data requirements, prepare well-defined datasets/views, and deliver trusted insights through SQL queries, reports, and dashboards. Working closely with stakeholders and the data team, you will strengthen data quality, streamline recurring reporting, and improve/automate data processing workflows where appropriate, while handling sensitive personal and government-sourced data in line with organisational policies.

Experience with Denodo (or similar data virtualisation platforms) is an advantage; if not, a willingness to learn and explore is welcomed.

Responsibilities

• Engage TAFEP teams to understand and document business processes and reporting needs; translate them into clear data definitions and technical specifications for datasets, reports, and dashboards.
• Build and maintain strong knowledge of TAFEP datasets, data definitions, and end-to-end data flows across source systems and the reporting/analytics platform.
• Partner stakeholders to define KPIs and success measures; design, build, and iterate dashboards using appropriate BI tools (e.g., Tableau, Power BI, or equivalent).
• Develop, optimise, and maintain SQL queries and reusable datasets/views for reporting; perform data validation and reconcile results with business owners to ensure accuracy and consistency. Where applicable, work with a semantic layer/data virtualisation tool (e.g., Denodo/VQL or equivalent).
• Perform ad-hoc analysis to answer operational and policy questions; clearly communicate findings, assumptions, and limitations.
• Maintain documentation such as metric definitions, report logic, and data dictionaries to support consistent interpretation and self-serve reporting.
• Troubleshoot data and reporting issues end-to-end, conduct basic root-cause analysis, and coordinate with relevant parties for timely resolution.
• Plan and support User Acceptance Testing (UAT) by preparing test scenarios, coordinating execution, tracking issues, and supporting business sign-off prior to release.
• Drive adoption by coaching stakeholders on dashboards and basic querying; develop and maintain clear user guides and documentation. Exposure to Denodo/VQL is a bonus; if not, willingness to learn and explore is welcomed.
• Ensure data handling, access, and reporting processes comply with organisational policies and applicable requirements, including PDPA (for TAL-managed personal data) and, where handling government-sourced data, the Public Sector (Governance) Act (PSGA) and relevant official information security/classification and data sharing requirements (e.g., need-to-know access and secure handling).
• Identify opportunities to automate and standardise recurring data processing and reporting workflows (e.g., scheduling, reconciliation, and data quality checks) in partnership with the data team and stakeholders.

Job Requirements

• Proficient in handling large datasets with a strong focus on data integrity.
• Good understanding of data flows, data governance concepts, and how reports/dashboards are produced from source systems.
• Strong stakeholder management skills, with the ability to translate business questions into analytical approaches and to coordinate with vendors/partners when needed.
• Proficient in Microsoft Excel and at least one BI/reporting platform (e.g., Power BI, Tableau, or equivalent), including dashboard design and data storytelling.
• Strong SQL capability (e.g., PostgreSQL or equivalent), including query optimisation and basic data modelling. Knowledge of VQL and/or Denodo (or similar data virtualisation tools) is a bonus; otherwise, willingness to learn and explore is welcomed.
• Nice to have: experience with scripting or analytics languages (e.g., Python or R) for automation, analysis, or data preparation.
• Strong analytical and problem-solving skills, with excellent communication and interpersonal skills.
• Attention to detail and commitment to delivering high-quality solutions.
• Ability to work independently under pressure and prioritise effectively to meet tight deadlines.

Job Responsibilities

We are seeking a proactive and experienced Senior IT Consultant (Cybersecurity) to strengthen the organization's cybersecurity posture and safeguard its digital assets. This role is responsible for providing strategic and technical cybersecurity expertise, including security governance, risk management, threat monitoring, and incident response.

Key Responsibilities:

ICT Security Policy Development

• Develop, review, and maintain IT security policies, standards, guidelines, and procedures aligned with industry frameworks such as CIS benchmarks.
• Collaborate with IT, risk, and compliance teams to ensure security policies are implemented consistently across systems and platforms.
• Establish and maintain system hardening standards for servers, endpoints, cloud services, and network infrastructure.
• Ensure security policies remain updated with emerging threats, regulatory changes, and technological developments.

ICT Security Governance and Compliance

• Support cybersecurity governance activities and ensure alignment with organizational security frameworks and regulatory requirements.
• Manage and coordinate IT security audits, risk assessments, and compliance reviews.
• Track remediation of identified vulnerabilities, audit findings, and security exceptions.
• Monitor compliance with cybersecurity standards and regulatory requirements.
• Develop and maintain security posture baselines and key security metrics.
• Participate in enterprise risk management activities related to cybersecurity.

Information and Cybersecurity Risk Management

• Conduct security assessments, vulnerability assessments (VA), and penetration testing (PT) in collaboration with internal teams and external vendors.
• Perform system configuration and architecture security reviews.
• Assess risks associated with cloud services, applications, and infrastructure.
• Review vendor security practices and ensure compliance with organizational security requirements.
• Provide cybersecurity advisory services to strengthen IT controls, system architecture, and security safeguards.

ICT Security Operations

• Monitor and respond to security incidents and threats across enterprise environments.
• Investigate suspicious activities through security monitoring platforms such as Microsoft 365 Security, SIEM platforms, and Endpoint Detection & Response (EDR) tools.
• Coordinate incident response activities, including containment, investigation, and remediation.
• Ensure timely deployment of security patches, updates, and vulnerability remediation.
• Perform regular reviews of security logs, firewall rules, and access controls.
• Implement and support security initiatives, threat detection capabilities, and security automation improvements.

Security Awareness and Advisory

• Promote cybersecurity awareness across the organization by conducting security training, workshops, and awareness programs.
• Provide guidance to project teams on secure system design, secure coding practices, and risk mitigation strategies.
• Support integration of security-by-design and privacy-by-design principles in IT initiatives.

Documentation and Reporting

• Maintain comprehensive documentation of security incidents, risk assessments, and remediation activities.
• Prepare and present cybersecurity reports, dashboards, and risk summaries to IT management and stakeholders.
• Track security performance metrics and continuously recommend improvements.

Job Requirements

Education and Experience

• Tertiary Education in Cybersecurity, Computer Science, Information Security, Information Systems, or related discipline.
• Minimum 5-8 years of experience in cybersecurity, IT security, or information security consulting.
• Hands-on experience in security operations, vulnerability management, incident response, or security governance.

Professional Certifications (Preferred)

One or more of the following certifications is highly desirable:

• CISSP - Certified Information Systems Security Professional
• CISM - Certified Information Security Manager
• CompTIA Security+
• CEH - Certified Ethical Hacker
• CCSP - Certified Cloud Security Professional
• GIAC security certifications

Technical Skills

• Strong knowledge of enterprise cybersecurity architecture and security controls.
• Experience with Microsoft 365 Security, Azure Security, and cloud security practices.
• Hands-on experience with Endpoint Detection & Response (EDR) platforms such as CrowdStrike or Microsoft Defender.
• Familiarity with SIEM platforms (e.g., Microsoft Sentinel, Splunk).
• Knowledge of network security technologies, including firewalls, IDS/IPS, VPN, and secure gateways.
• Strong understanding of identity and access management (IAM), multi-factor authentication (MFA), and privileged access management (PAM).
• Knowledge of system hardening standards and security baselines.
• Understanding of security frameworks and standards, including:
• ISO/IEC 27001, NIST Cybersecurity Framework, CIS Critical Security Controls
• Familiarity with cloud security concepts, container security, and modern DevSecOps practices is an advantage.

Soft Skills

• Strong analytical and critical thinking skills with the ability to assess complex security risks.
• Excellent communication and presentation skills to convey technical security issues to non-technical stakeholders.
• Strong organizational and project management skills with the ability to manage multiple security initiatives.
• Ability to work effectively both independently and collaboratively within cross-functional teams.
• Strong problem-solving and investigative skills for security incidents and threat analysis.
• High attention to detail and strong documentation skills.

Desired Attributes

• Proactive mindset with a strong focus on continuous security improvement.
• Passion for staying updated with emerging cyber threats, attack techniques, and defensive technologies.
• Ability to balance security requirements with business needs.
• Ability to collaborate effectively with team members, vendors, and stakeholders to support and achieve cybersecurity objectives.
• Strong capability to coordinate with managed service providers, vendors, and external security consultants to ensure effective delivery of security services.
• Strong sense of integrity, accountability, and confidentiality.
• Self-motivated with the ability to adapt in a fast-evolving cybersecurity landscape.

As a Manager in HR (Learning & Development), you will oversee the planning and implementation of learning initiatives that support workforce capability development across TAL. This role focuses on partnering with departments to understand learning needs and coordinating with external vendors and institutions to deliver relevant learning solutions.

Key Responsibilities

1. Training Needs Assessment, Delivery and Evaluation

• Conduct training needs assessments to identify learning requirements and areas for improvement.
• Partner with departments to translate operational needs into structured learning programmes.
• Design and deliver in-house training curricula using varied instructional methods suited for adult learners across different skill levels. 
• Work with external providers and courseware developers to customise training materials, including eLearning modules and workshops, based on TAL’s operational requirements.
• Implement evaluation methods and data to measure training effectiveness and enhance both programme quality and outcomes.

2. Competency Framework Development and Stakeholder Collaboration

• Provide regular progress updates, key findings and strategic recommendations to management on L&D deliverables.
• Partner with departments to validate competency definitions and support the application of competency frameworks in learning and development initiatives.
• Work with external consultants or vendors to support the development and refinement of organisational competency frameworks.

3. Internship Engagement and Talent Pipeline Development

• Coordinate internship engagement initiatives with local educational institutions.
• Support departments in onboarding and engaging interns to provide meaningful learning exposure.
• Facilitate collaboration between internal teams and institutions to strengthen early talent engagement and talent pipeline development.
• Monitor internship participation and gather feedback to improve the internship programme.

Job Requirements

• Minimum of 3 years of experience in learning and development, training coordination, or a related HR role.
• Experience working with external training providers, consultants for programme delivery or courseware development.
• Proficiency in basic Microsoft Office Suite such as MS Teams, Word, PowerPoint and Excel.
• Strong communication and interpersonal skills to establish connections with internal and external stakeholders.

• Candidates with ACTA/ACLP and IHRP certifications would have an advantage during shortlisting.

• Familiarity with SkillsFuture competency frameworks and assessment methods is an advantage.
• Ability to work in a face-paced environment with multiple priorities

Please submit your application to our Career Page at: https://careers.tal.sg/job/Manager%2C-HR-%28Learning-&-Development%29/290-en_GB