Total 17,285 Others process improvement manager job vacancies in The Philippines

Responsibilities:

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

Manager Requirements:

• Bachelor’s degree in business, management, or related field.
• More education or experience may be preferred or required.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.
• Must work on weekend and public holiday

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.

• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.

• Health and safety of the workforce.

• Carrying out and attaining the mission and the goals of the business unit managed.

• Development of a superior workforce.

• Development of the department.

• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.

• Personal ongoing self-development and personal growth as an employee.

• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.

• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.

• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.

• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.

• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.

• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.

• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.

• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..

• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.

• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.

• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.

• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.

• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.

• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.

• Knowledge of the functions, operation, and mission of the specific department.

• Better than average written and spoken communication skills.

• Outstanding interpersonal relationship building and employee coaching and development skills.

• Management experience in a team-oriented workplace preferred.

• Demonstrated ability to lead and develop a department and department staff members.

• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.

• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.

• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..

• Evidence of the ability to practice a high level of confidentiality.

• Excellent organizational management skills.

• Perform process setup and buyoff for both Drive Backend Assembly, ensuring that yield, cycle time, and quality outcomes meet defined targets
• Support product ID label buyoff to ensure compliance with product specifications and standards• Monitor production yield to detect any excursions, conduct process mapping, and implement immediate containment (stop bleeding)
• Establish hypotheses, design experiments to identify root causes, propose corrective actions, and report findings to engineers
• Escalate process and technical issues appropriately per PMP requirements
• Conduct basic data queries and analysis to provide relevant information and insights for engineering teams
• Ensure process sustainability by monitoring KPIVs/KPOVs and managing Fast Triggering systems to maintain stable and controlled operations
• Lead or participate in continuous improvement projects aimed at enhancing production efficiency in a consistent and sustainable manner
• Perform additional tasks and responsibilities as assigned to support team, department, and company Objectives and Key Results (OKRs)

Requirements:

• Diploma in Engineering and related disciplines
• Strong data querying and analytical capabilities
• Proficient in English with strong verbal and written communication skills
• Able to perform effectively under pressure and meet deadlines
• Demonstrates strong resilience, adaptability, and positive work attitude

To submit your application, please apply online to apply@rn-care.com or call +65 6514 9838 for a private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd

EA License No: 17C8900

Brief Summary:

Join a dynamic team as a crucial link between engineering and manufacturing operations. In this role, you will oversee complex semiconductor processes, ensuring timely and quality delivery of technical specifications.

Responsibilities:

• Coordinate tasks between internal teams and external manufacturing partners to achieve timely project completion aligned with product release schedules.
• Address and resolve technical challenges by collaborating with internal engineers and external foundry personnel to deliver high-performance, manufacturable semiconductor processes.
• Assist in planning and conducting analyses to tackle process-related challenges.
• Ensure timely qualification phases and documentation for first-time-right manufacturing processes.
• Provide technical insights to guide process development, enhancing collaboration both within and outside the department.
• Conduct theoretical studies when necessary to optimize process performance for efficient development and ramp-up.
• Work closely with device engineering and foundry teams to facilitate successful process design and ensure reliability and modeling efficiency.
• Continuously refine engineering processes and standard work to improve deliverable quality and operational efficiency.
• Collaborate on qualification transitions, yield enhancement efforts, and high-volume production maintenance as needed.
• Define the roadmap for RF process technology in response to internal designs, market trends, and customer requirements.

Requirements:

• A minimum of 8 years of experience in the semiconductor industry, with at least 5 years in technical and/or project management.
• Bachelor's degree in a relevant field.
• Strong experience in semiconductor process engineering is highly preferred.
• Proficient in data analysis, with excellent problem-solving and communication skills.
• Familiarity with Cadence Layout tools.
• Extensive experience in improving process stability (CP/CPK) and yield (DFM/DFY) within RF processes.
• Demonstrated ability to lead technical processes effectively across product teams and engineering divisions.

EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)

Registration No.: R23112488 (Julian Nerchan)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Job Summary

Dashmesh Singapore Pte Ltd is a leading South Asian food distribution company, specialising in Indian and Pakistani dried and packaged food products. We serve regional markets and are committed to delivering quality products and excellent customer service. We are seeking a results-driven and customer-focused Export Assistant Manager / Manager to join our growing team. The successful candidate will play a key role in driving export sales, expanding market presence, and building long-term customer relationships.

Responsibilities

• Lead market development and sales of South Asian dried and packaged food products to regional and overseas customers to increase export revenue
• Acquire and maintain deep product knowledge to effectively communicate product benefits and competitive advantages to customers, enhancing sales conversion
• Identify and pursue new business opportunities by prospecting, networking, responding to trade enquiries, and generating leads to expand market reach
• Manage and nurture relationships with existing customers to maximise sales volume and encourage repeat business
• Develop, implement, and monitor targeted sales strategies to achieve defined sales targets and profitability goals
• Prepare accurate quotations, negotiate pricing terms, and follow up on sales enquiries to close deals efficiently
• Coordinate with internal teams to ensure timely order processing, accurate export documentation, and adherence to delivery schedules
• Monitor market trends, customer demands, and competitor activities to identify and recommend new growth opportunities
• Represent the company at trade shows, customer visits, and overseas business development activities to strengthen market presence
• Prepare and present detailed sales reports and forecasts for management review to support strategic decision-making

Preferred competencies and qualifications

• Possession of Class 2B / Class 3 driving licence
• Experience handling regional export markets and overseas customers
• Familiarity with export procedures and documentation
• At least 2-3 years of sales or export experience, preferably in FMCG or food distribution
• Strong communication, presentation, and interpersonal skills
• Strong negotiation and closing skills
• Self-motivated, proactive, and able to work independently

Other Information

Work Schedule

• Monday to Friday: 8:30 AM – 6:00 PM
• Saturday (Alternate): 8:00 AM - 12:30 PM

All Saturdays will be compensated separately.

Our client, an well-established local MNC in commercial Air-Con industry is seeking for ACMV Manager (Design) Facility Manager / Operations Manager ( Commercial Building / Retail Mall ) - Salary: $ 7,000.00 to $ 9,000.00 + VB / 5 days work week

Requirements

• Degree in Mechanical Engineering or Electrical Enigneering or relevant

• At least 5 to 8 years of experience in designing and optimising efficient, cost-effective chiller plant and airside systems to support both project acquisition and delivery.

• At least 5 to 8 years of experience overseeing a team of Engineers and Technicians to run daily operation in either Industrial plant or Commercial Office or Retail shopping mall

• Experience in Regional / Asia coverage

• Strong in ACMV design, analytical, and problem-solving skills

• Mandatory certifications: BCA Energy Auditor, GMAP/GMAAP, SCEM

• Good communication, analytical skill and stakeholder management skill

• Independent, confident and leadership qualities

Others

• Salary: $ 7,000.00 to $ 9,000.00

• 5 Days work week (Monday to Friday), office hour
  

Interested candidate can send in your resume (word format prefer) to grayson.su@thetalentnetwork.com.sg

Responsibilities:

• Develop, document, and support the fabrication of high-precision plastic injection tooling and molded components for manufacturing.
• Assist the Program team during new project quotations by providing accurate DFM (Design for Manufacturing) analysis to ensure tooling and product meet quality standards.
• Collaborate with customers on DFM and mold concept reviews, addressing technical requirements and concerns.
• Support the Tooling Department by conducting internal tooling design and DFM reviews prior to tool launch.
• Assist Production in molding process optimization, implementing manufacturing fixtures and automation to enhance reliability and efficiency.
• Support the Quality Team in designing and fabricating test and measurement fixtures.
• Coordinate mold trials, troubleshoot tooling and molded parts, and implement engineering changes to ensure smooth production with required quality standards.

Qualifications:

• Strong technical and analytical skills with a keen interest in problem-solving.
• Self-motivated team player with excellent interpersonal and communication skills.
• Experience or knowledge in engineering design, manufacturing processes, or tooling is an advantage.
• Proficient in 3D CAD or other engineering design software.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

EA Personnel: Nyon Hock Sen (Aden)

EA Personnel Reg No: R24124070

We are seeking a curious, analytical and technically confident postgraduate student to support the exploration and implementation of AI-driven workflows across the business.

This internship is designed for someone who is deeply interested in AI agents, automation and operational efficiency, and who wants hands-on exposure to how modern enterprises integrate AI into real operational environments.

The intern will work closely with teams across the organisation to identify workflows where AI agents and automation can create meaningful business value. This includes analysing current processes, understanding workflow objectives, mapping inputs and outputs and evaluating where AI can improve speed, scalability and effectiveness.

A key part of the role involves helping design future-state workflows that combine AI automation with practical human oversight. The intern will also support efforts to connect systems, organise structured and unstructured data flows and ensure AI tools have the right context to operate reliably.

• Exposure and Learning Opportunities
• AI agents and workflow automation
• Business process mapping and optimisation
• System integrations and operational workflows
• Structured and unstructured data management
• Workflow evaluation, testing and KPI tracking
• Human-in-the-loop AI operations and governance

Examples of Projects

• AI-powered lead qualification and enrichment
• Automation of contract review and intake processes
• Streamlining onboarding and internal operational workflows
• Building and organising AI-enabled knowledge bases
• Identifying automation opportunities to improve efficiency and scale
• Ideal Candidate Profile (Postgraduate Level)
• Naturally curious about AI, automation and business operations
• Strong interest in process improvement and systems thinking
• Able to quickly understand how workflows and systems connect
• Strong analytical, organisational and documentation skills
• Comfortable learning and experimenting with technical tools
• Exposure to APIs, automation tools, MCPs, CLIs or related technologies
• Clear communicator who works well across teams and functions

Why This Internship Matters

This role offers a unique opportunity for a postgraduate student to gain real-world experience at the intersection of AI, operations and business transformation, while contributing to high-impact automation initiatives that directly support global business performance.

Job responsibilities

• Provide advisory services on fair employment practices, labour legislations and workplace fairness issues through all touchpoints (over email, phone, video conference and in person);
• Advise customers on matters related to employment disputes, including discrimination cases and give guidance on options and possible recourse to the disputes and follow through until case closure;
• Assist to file employment related claims and workplace discrimination complaints on behalf of the customers;
• Assess contractual terminations, involuntary resignations on wrongful dismissal, including those related to workplace discrimination and follow through until case closure;
• Process and investigate workplace fairness and discriminatory cases/enquiries;
• Engage, assess and follow up with companies to ensure that their employment practices are fair;
• Develop and maintain accurate customer-related databases for collation and reporting purposes;
• Undertake advisory-related process improvement and/or ad hoc projects where required.

Job Requirements

• Prior 2-3 years' experience in human resources, customer service or counselling is an added advantage.

• Able to handle difficult customers and/or sensitive issues calmly, empathetically and professionally.
• Have a positive attitude and an interest in helping individuals.
• Must be meticulous and possess good analytical and problem-solving skills.
• Able to communicate well and write concisely.
• Must be a team player who can work with both internal and external stakeholders.
• Proficient in basic IT programmes like MS Excel, Word, Powerpoint and Outlook.

Please submit your application to our Career website - https://careers.tal.sg/job/Assistant-Manager-Manager%2C-Advisory/339-en_GB/

• MNC (Woodlands)

• Company Transport Provided

• Basic: $4800 to $6000 + AWS + VB

• Excellent Benefits + Career Progression

• Process Manufacturing Plant
  

Job Responsibilities:

• Oversee daily operational activities of Warehouse (Approve shift schedule for warehouse or packing plant plan submitted by supervisor)

• Department cost saving monitoring

• Troubleshooting of Warehouse process and initiate and recommend for process improvement activities

• Investigate, identify and implement corrective actions to recurrent deviations from process norm

• Coordinate with Maintenance  Department to plan and ensure proper implementation of plant maintenance activities & major equipment calibration

• Re-verify plant integrity after maintenance of equipment

• Manage and liaise with internal and external contractors

• Prepare a monthly summary of all activities in the plant (including in-house contractor cost)

• Issue and approve permits to work systems

• Perform plant safety inspection to ensure the safety in the warehouse opetions

• Conduct training to operational staff as per departments training program

• Ensure department operation comply to NEA, AVA and Safety regulation

• Maintain ISO9001, ISO14001, FSSC22000 and HACCP Management Systems

• Ensure that all risk assessment in the workplace is established, implemented, monitored, communicated and documented according to WSH (Risk Management) requirements

• Any ad-hoc duties assigned by the Department Head
  

Requirements:

• Diploma / Degree in Mechanical Engineering, Chemical Process, Supply Chain, Logistics, or related discipline

• Minimum 5 years of experience in warehouse or manufacturing operations environment

• Candidates from edible oil, food manufacturing, FMCG, chemical, or process plant industries are preferred

• Experience in warehouse operations, inventory control, manpower planning, and process improvement
  

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities

• Current and Expected salary

• Reason for leaving

• Date of availability

• Education background
  
  

We regret that only shortlisted candidates will be contacted.

NG DIAUM YEE (R2198031)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Well Established Company
• Basic $3000 - $3500 + AWS + VB
• Excellent Welfare and Benefits + Career progression
• Working location : Tuas
• Working days : Monday to Friday
• Working hours : 8am to 5pm

Job Responsibilities:

• To act as the primary contact person for liaising and coordinating with internal and external parties ensuring project requirements at customer site are complied
• Lead a team of professionals through all phases of project development, implementation and completion
• Oversees daily project operation, logistics arrangements, and customer’s arrangement
• Project site management and coordination
• Assist in preparing and updating project administration documents, timelines, meeting notes, external contractor briefing notes and status report
• Work closely with customer site operations to understand their requirements and seek clarifications if needed
• To participate in contractor meetings as and when required by customer
• Assist the Manager to manage customer care program. To monitor customer satisfaction, complaints, changes in customer’s people, equipment, processes, materials used and business strategies
• To ensure all ISD personnel and sub-contractors adhere to the safety, Environmental and Health policies and requirements. Review the ISD personnel and sub-contractor work activity and review their JSRA
• Other ad-hoc duties as assigned

Requirements:

• Minimum Diploma in Mechanical, Operations, Engineering, or equivalent
• Possessed Minimum Class 3/3A license
• Safety Orientations Course (Working in Power Plant and Construction)
• Supervise Work at Height Course (preferred)
• Candidates with high pressure hydro jetting experience will be an advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Job Description
The Senior Engineer, Process Development & Sustaining will lead the development, optimization, and sustaining of manufacturing processes for WD's HDD storage products. This is a technically deep, cross-functional role requiring strong foundation in chemistry, materials science, or chemical engineering.

You will drive process characterization, chemical/material qualification, and yield improvement initiatives while ensuring manufacturing processes remain stable, compliant, and cost-competitive. You are expected to operate with high technical autonomy, interface with global R&D and process teams, and mentor junior engineers on the Penang floor.

This role is ideal for a Master's, or Bachelor's graduate in Chemical Engineering or Materials Science who is passionate about translating lab-scale science into high-volume manufacturing solutions.

Key Responsibilities

Process Development

• Design and develop new manufacturing processes or significantly improve existing ones for HDD production
• Conduct Design of Experiments (DOE) to characterize process windows, identify critical process parameters (CPPs), and optimize process outputs
• Evaluate and qualify new chemicals, materials, and process consumables for manufacturing use
• Develop process recipes, control plans, and standard operating procedures (SOPs)
• Translate R&D/lab-scale processes into robust, scalable, high-volume manufacturing processes

Process Sustaining

• Own sustaining engineering for assigned process modules — ensure processes remain stable, in control, and within specification
• Monitor Statistical Process Control (SPC) charts; respond to out-of-control signals with structured problem-solving
• Lead Engineering Change Orders (ECOs) for process changes, chemical substitutions, and material updates
• Manage process deviation requests and ensure timely resolution
• Maintain process documentation, control plans, and work instructions per WD QMS

Chemical & Material Engineering

• Lead chemical/material qualification activities including incoming material testing, process compatibility studies, and shelf-life evaluations
• Evaluate alternative chemistries and materials for cost reduction, sustainability, or supply chain risk mitigation
• Work with EHS team to ensure safe handling, storage, and disposal of process chemicals per regulatory requirements
• Support RoHS, REACH, and PFAS compliance reviews for process chemicals and materials

Yield & Quality Improvement

• Lead yield loss analysis and drive structured RCCA (Root Cause and Corrective Action) for process-related defects
• Apply Six Sigma / SPC / Lean methodologies to reduce process variation and improve Cpk
• Partner with Quality Engineering to resolve customer escapes and field returns linked to process issues
• Drive continuous improvement projects with measurable cost and quality impact

NPI & Technology Transfer

• Support New Product Introduction (NPI) process readiness — from process concept to mass production release
• Lead or support technology transfer of new processes from R&D/HQ to Penang manufacturing
• Develop process qualification protocols (PQ), installation qualification (IQ), and operational qualification (OQ) plans

Cross-Functional Collaboration

• Interface with R&D, Product Engineering, Quality, EHS, Supply Chain, and Equipment Engineering teams globally
• Present process data, findings, and recommendations to senior management and global stakeholders
• Collaborate with equipment engineers on process-equipment interactions and optimization

People & Mentorship

• Mentor and coach junior and mid-level process engineers
• Lead technical reviews, knowledge-sharing sessions, and engineering forums
• Support capability building within the Penang process engineering team

Are you our next creator of change?

Are you looking for a career in an inspiring, global environment where your expertise makes a difference? At Neste, you will be working for the world’s leading producer of renewable diesel and sustainable aviation fuel. Together we can help our customers to reduce their greenhouse gas emissions.

We are looking for you,

Process Engineer (PTU and HTU)

to join our Technical Team in Neste Tuas Singapore.

In this job you will work closely with Operations, Maintenance and Engineering functions to strive for Operations Excellence in all plant performance aspects through improvement initiatives and projects.

Together with you and your renewable refining feedstock and pretreatment expertise, we can make an impact today and keep our promises for tomorrow.

Reasons to join

We operate in an inspiring and evolving business environment as a global leader in renewable fuels. We contribute to Neste’s success by living our values every day: we care, we have courage, we cooperate.

We prioritize safety at all times and in every location. We strive to create a positive and impactful work environment.

Transformation brings new possibilities and fosters our courage and curiosity. As a global  company, we support personal development with versatile learning and career opportunities. Collaboration is key, and we believe in flexible, smart ways of working.

More about the job

Your role in our team

• As an experienced Process Engineer, you lead cross functional team to drive continuous improvement of the processing capability and availability of PreTreatment (PTU) and Heat Treatment (HTU) units

• Responsible for the Basis of Design (BOD) and Unit Specific Tolerances (UST)  and defining the Operating Limits for PTU and HTU

• Responsible to build up the competency of PTU and HTU processing technologies in the organization

• Conduct test runs, resolve bottlenecks, develop solutions and manage capital investments in the early phases of the project lifecycle.

• Support operations in troubleshooting major process challenges and investigating high risk non-conformances.

• Improve process safety by participating in risk assessments, managing actions development and implementation.

• As Singapore refinery representative in the global technology team. Sharing and execution of best practices and common initiatives from Rotterdam and Porvoo refineries. 

• Technical support for the unit turnarounds including e.g shutdown, new feedstock introduction, and investments and start-up. 

Keys to success in this role / The best combination to succeed in this role

• B Sc. or higher degree in chemical engineering or relevant field and understanding of Renewable products chemical processing unit operations and engineering.

• At least 10 years of work experience in process engineering and operations in the oil and gas, refining or petrochemical industry from pretreatment processes. 

• Experience on plant operations, test runs, unit startups and shutdowns and operations troubleshooting is considered as an advantage

• Good understanding of end-to-end feedstock value optimization in HVO processes

• Understanding and experience utilizing process models and simulations to support in plant optimization and troubleshooting 

• Strong interpersonal and planning skills

• Good ability to influence in global matrix organization with cultural awareness, performance-driven and active networking attitude 

• High safety standards and strong influencing skills

Let’s get you started

We look forward to receiving your CV and application (with a salary request) by 25 June 2026

Due to security and confidentiality, please submit your application through our recruitment system. Applications sent via email will not be considered.
We will do our best to contact you within 2 weeks after the application time has ended. The recruitment process will include interviews and a possible aptitude assessment. The first interviews are preliminarily scheduled to take place as soon as possible. (The person selected for the position must pass a health examination including a drug test. A security clearance is obtained with your consent.)

Neste in brief

Neste (NESTE, Nasdaq Helsinki) creates solutions for mitigating climate change and accelerating a shift to a circular economy. The company is the world’s leading producer of sustainable aviation fuel (SAF) and renewable diesel, enabling its customers to reduce their greenhouse gas emissions. Neste refines waste, residues and other renewable raw materials to high-quality renewable fuels at its refineries located on three continents. The company’s annual renewable fuels production capacity will be increased to 6.8 million tons in 2027.

Neste has high standards for sustainability and the company has consistently been recognized by several leading sustainability indices. In 2024, Neste's revenue stood at EUR 20.6 billion. Read more: neste.com

Do you enjoy making sense of data to improve real-time service delivery? Are you motivated by understanding how services work on the ground and helping teams deliver better outcomes for families? We are looking for someone who enjoys translating data to drive actionable improvements to strengthen performance and sustain quality delivery.  

Description of Division

You will be part of the Regional Team under the Service Management Division of KidSTART Singapore Limited (KSL). Your role will be to oversee the effective implementation of KidSTART in each region and/or across regions and the service management of KidSTART Agencies (KSAs) and funded healthcare partners. This also involves managing relationships with partners/stakeholders such as MSF Social Service Offices, Family Service Centres, Preschool Operators, Polyclinics, Hospitals etc, who are part of the KidSTART eco-system of delivery.

Key Responsibilities

1.       Service Management (KSL and Funded Partners)

a.       Assist and support the Regional Head to carry out regular contract management and programme monitoring of KSL teams, hospitals and KSAs to ensure compliance with Funding Agreement and drive achievement of programme deliverables.

b.       Assist the Regional Head to support the design, planning and implementation of operational initiatives.  This includes contributing to alignment with Service Standards Requirements and leveraging on dashboards and data analysis to monitor performance and inform decision making.

c.       Act as the primary liaison officer between KSL, hospitals and KSAs, leading efforts to review and strengthen collaboration. 

d.       Conduct data verification in accordance with funding agreement and service standards requirements.

e.       Monitor manpower recruitment and training of KSPs, hospitals and KSA staff to ensure capacity and capability in service delivery.

f.       Perform main liaison role between KSL, ComLink+ and KSAs to support the KidSTART-ComLink +integration.

g.       Supervise incident reporting, incident management, and investigation to ensure appropriate resolution.

h.       Provide support to KSAs in times of crisis to ensure continuity of service to KidSTART families.

1.      Operational Data Analysis

a.       Consolidate and analyse KPI and performance data across KSL and KSAs. This includes tracking trends, identifying performance gaps, and highlighting risks against service standards and programme requirements.

b.       Develop and coordinate action plans in response to KPI outcomes, audits or performance reviews through working closely with service delivery teams to track progress, follow up on deliverables, flag delays or emerging risks.

c.       Analyse service delivery data, including caseloads, workload distribution and service intensity to identify service gaps, operational bottlenecks and opportunities to improve processes, reporting and operational efficiency.

d.       Assess factors that affect service delivery and outcomes to better curate solutions to improve service delivery outcomes.

e.       Provide timely feedback to Service Management Teams, Ops Planning and Programme Development teams to support informed decision making.

f.       Work closely with other divisions to align data, insights and action plans.

Competencies

·      Strong administrative, facilitation &communication skills with a proven track record in programme management and building community partnerships

·       Able to facilitate and negotiate effectively with partners 

·       At least 2years of supervisory experience or experience in a leadership role

·      At least 3-4 years' experience in service management, performance analysis and programme monitoring

·      Familiarity with systems thinking, community development approaches and/or the early childhood landscape will be an advantage

·      Strong planning and problem-solving skills; exercises initiative and displays innovation in coming up with solutions

·      Adaptable and flexible in managing varied stakeholders and partners

·      Strong presentation skills, with the ability to communicate clearly and confidently to various stakeholders.

·      Able to work well in a fast-paced and dynamic environment

·      Confident, effective and collaborative team-player with strong interpersonal skills

·      Able to analyse KPIs and operational data, confident with data analytics and dashboards

·      Proficient in Excel, Power BI, and reporting tools, with experience using CRM systems and operational reports to support monitoring and decision‑making.

GUEST SERVICES MANAGER (DUTY MANAGER)

Mandarin Oriental, Singapore is looking for a Guest Services Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

About the job

Based at the Mandarin Oriental, Singapore, the Guest Services Manager is responsible for daily smooth operations within the Rooms Division, delivering exceptional guest experiences, and maintaining high service standards. The position reports directly to the Front Office Manager.

As Guest Services Manager, you will be responsible for the following duties:

• Attend to guest's requests and complaints
• Investigate complaints and address to the department concerned and response to guest with an appropriate explanation and apology
• Ensure LQE and CQE is delivered and a smooth and successful operation is carried out in these areas daily
• Coordinate with Front Office and Guest Services on VIP arrivals, walk-ins, groups and guests with special requests
• Coordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition
• Coordinate with Housekeeping and Food and Beverage on any special requests for VIPs
• Coordinate with Security with regards to any criminal act within the hotel or suspicious guests
• Coordinate with Front Office cashiers on vouchers, billing instructions, deposits, rebates etc, to minimize bad debts, skippers, untraceable charges and allowances
• Inspect VIPs arrival rooms with appropriate amenities set up
• Meet and greet VIPs arrivals and departures as highlighted by Director of Rooms or Front Office Manager
• Uphold FLHSS procedures within the division
• Uphold grooming standards
• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
• Attend scheduled meetings
• Perform any other duties as assigned by Superior
• Ensure that standard, policies and procedures are maintained
• Responsible in reporting any cleanliness findings within the hotel and address with the relevant department
• Make every effort to ensure that guests of the hotel are made as comfortable and contented as possible
• Coordinate and take charge of any emergency until General Manager or Hotel Manager arrives
• Recommend improvements in hotel operations where there are opportunities for improving service, increase revenue, etc
• Check the reading file to update on all new e-mails, faxes or correspondence which may require personal attention
• Attend Front Office briefing and Operations meeting and ensure that all instruction given is carry out expeditiously
• Highlight log entries during daily Operations meeting
• Check through the day arrival report and ensures that the necessary preparations are done by respective departments
• Check VIP rooms and their special requests
• Check all public areas and colleague areas for any irregularities and cleanliness
• Check on the working condition of elevators, lobby lights, air conditioning, in-house music and other hotel equipment and report defects where/when necessary
• Check daily event order and ensure that the necessary signboards and arrangements are done
• Ensuring IT equipment at the reception and lobby are functioning well
• Log all complaints/irregularities for Management reference
• Handle all complaints from guests and transmits them to the departments concerned and see that corrective actions are taken immediately
• Constantly check appearance, grooming of uniform colleagues
• To conduct physical room checks for remaining departures beyond 1600 hours
• Ensure Front Office colleagues verify the Housekeeping report and follow up on any discrepancies
• Ensure all lights in the public areas are lit at the appropriate time
• Ensure the sky signs are fully lit at 1900hrs
• Conduct random check on all colleagues to ensure that nobody sleeps while on night duty
• Ensure that all areas are cleaned and checked thoroughly by night cleaners
• To run night audit for HMS and InfoGenesis
• Extend assistance in all areas especially operations
• Attend Rooms Division update weekly
• Conduct departmental training and also makes appropriate suggestions to improve whenever necessary
• Attend to any medical assistance not limited to guest but to colleagues as well
• Take charge during emergency until General Manager and Hotel Manager arrives
• Performs any assignment as delegated by the General Manager, Hotel Manager, Director of Rooms and Front Office Manager

As Guest Services Manager, we expect from you:

• Candidate must possess at least a Bachelor's Degree/Post Graduate Diploma/Professional Degree, Diploma/Advanced/Higher/Graduate Diploma or equivalent.
• At least 3 years of working experience as guest services personnel in luxury hotel or similar capacity is required for this position.
• Preferably familiar with emergency procedures, security protocols and guest service standards.
• Willingness to work shifts, weekends, and public holidays
• Strong knowledge of hotel operations, guest relations, and service standards

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.