Total 96 Director/C-Level operations advisor job vacancies in The Philippines

✨ CHEFLAM’S, a premium Sichuan cuisine brand, is launching a new restaurant – new store opening in progress!| Elegant dining environment, stable customer base, friendly team atmosphere

✨ Full-time | 6 days a week | Clear work schedule, standardized management

✨ Monthly salary SGD 5,500–6,500 (depending on experience) + stable career development opportunities + Performance dividends

✨ 10 days annual leave | Sick leave and other benefits as per company policy

✨ Opportunity to lead a team, participate kitchen standardization, and be promoted to higher management positions for outstanding performanceUrgently hiring

About CreativeInfrastructure Solutions

Creative Infrastructure Solutions (CIS) is a leading provider of customized end-to-end IT infrastructure solutions. Since 2013, CIS has been providing design, supply, installation, project management, testing, commissioning, and project completion services to clients across multiple industries. The company's practical, hands-on approach to each project and relationship success has earned them a reputation as a trusted and reliable partner.

CIS is now expanding its service scope from predominantly enterprise customers into the Data Center market.

Overview

CIS is seeking an experienced and highly driven Head of Operations to lead the execution and delivery of all projects across Enterprise and Data Center clients. A self-motivated person who welcomes the challenge of growing & acceleratinga business and has a firm grasp on being able to multitask through the growth cycle. Effective communication, planning, and leadership qualities are a must.

The ideal candidate brings a strong technical foundation in data center infrastructure and ELV systems, combined with proven leadership in managing customer stakeholders, vendors, and cross-functional teams in complex, high-value environments. Existing relationships, network, and industry understanding are

The role will oversee a team of project managers, engineers, and site teams, and will be instrumental in scaling operational capabilities as the business grows.

This position will report directly to the Managing Director and will work closely with the Sales Director and Pre-Sales teams to ensure seamless transition from solution design to project execution. However, the successful candidate will be a senior member of the CIS team at the board level, and thus, a level of proven capability and experience will be a must.

Responsibilities

● Lead the end-to-end delivery of Data Center and Enterprise projects (ICT), including structured cabling, network infrastructure, AV, and security systems

● Manage and mentor a team of Project Managers, ensuring consistent performance, accountability, and professional development.

● Establish and enforce project governance, processes, and best practices across all stages of execution.

● Oversee project planning, scheduling, resource allocation, and risk management to ensure timely and successful delivery

● Drive cost control, budgeting, and financial performance across all projects

● Manage vendor relationships, procurement strategies, and subcontractor performance to ensure quality and efficiency

● Collaborate closely with Sales and Pre-Sales teams to review project scope, validate technical solutions, and ensure smooth project handovers

● Act as the senior escalation point for project-related issues, ensuring rapid resolution and client satisfaction

● Ensure compliance with industry standards, safety regulations, and client-specific requirements, particularly within Data Center environments

● Develop operational strategies to scale delivery capabilities in line with business growth and market demand

● Maintain strong relationships with key clients, supporting long-term partnerships and repeat business opportunities.

● Construct and monitor reliable control systems.

● Oversee compliance with all local authorities or any other authorities relating to CIS regional Operations.

Qualifications

● 10–12 years of relevant experience in project delivery and operations, with a strong focus on delivering on time, on-budget projects within the ICT Infrastructure space.

● Proven track record in delivering large-scale projects for Data center clients and/or major Enterprise clients.

● Strong technical expertise in datacenter infrastructure, including structured cabling, networking, and critical systems.

● Demonstrated experience in managing multiple project teams and complex, multi-site deployments.

● Demonstrated experience in managing multiple projects and teams across differing Geographies.

● Solid understanding of project management methodologies, cost control, and contract management

● Experience in vendor management, procurement, and subcontractor coordination.

● Strong leadership, communication, and stakeholder management skills.

● Ability to operate in a fast-paced, entrepreneurial environment with a hands-on approach

● Proficiency in Microsoft Office and project management tools.

Job Description

• Industry/ Organization Type: Workplace Safety/ Training & Consultancy
• Position Title: Chief Operating Officer (COO)
• Working Location: Kallang (walk distance from MRT)
• Working Hours: 5 Days, Monday – Friday (9am – 6pm)
• Salary Package: Basic Salary + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Oversee and manage all operational functions across multiple departments and training divisions.
• Design, develop, and introduce new high-value training courses and advanced certification programs.
• Manage a broad portfolio of courses, including WSQ framework and SkillsFuture/SSG-funded training programs.
• Lead the recruitment, training, and performance management of trainers across various disciplines.
• Maintain current accreditations and pursue additional certifications with regulatory bodies (MOM, WSH Council, SSG, NEA, IRCA, NEBOSH, SCDF, NRC).
• Ensure full compliance with SSG audit requirements and uphold quality standards across all training delivery processes.
• Promote operational efficiency and drive continuous improvement initiatives throughout the organization.
• Manage and strengthen partnerships with SkillsFuture Singapore, regulatory authorities, and industry partners.
• Support business development initiatives and ensure high levels of client satisfaction.
• Work closely with regional teams to maximize the use of global resources and expertise.

APPLY NOW!!!

• Bachelor’s degree from a recognized university (Engineering or a related field).
• Minimum 8–10 years of experience in the education or training industry in senior operational leadership roles (COO, Director of Operations, VP Operations, etc.).
• Proven leadership experience managing operations across multiple departments and large trainer networks across diverse subject areas.
• Demonstrated success in managing large-scale operations (organizations with 50+ employees or revenue exceeding $10 million).
• Extensive operational knowledge across key areas including course development, training delivery, quality assurance, trainer management, and accreditation processes.
• Strong expertise in course development, with a proven track record in launching high-value and advanced certification programs.
• Strong understanding of accreditation requirements, regulatory compliance (e.g., SSG, MOM, and related bodies), and WSQ frameworks.
• Solid commercial awareness with a good understanding of the economics of training businesses.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #83073 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Responsibilities may include the following and other duties may be assigned.

• Leads a manufacturing site to excellence in product quality, operational excellence, and a culture of putting patients first.
• Drives the combined Quality and GOSC strategies to deliver results.
• Interacts with and influences leaders across multiple leadership teams (Core Quality, OUs, and GOSC).
• Provides oversight for the development and maintenance of quality programs, systems, processes, and procedures that ensure compliance with policies and that the performance and quality of services conform to established internal and external standards and guidelines.
• Leads audit and inspection preparation, resolution of audit and inspection findings and liaises with auditing groups and inspectors through all stages of the audits.
• Facilitates uniform standards worldwide and enables best practice sharing, thereby fostering the achievement of company's mission globally.
• May develop, evaluate, implement, and maintain technical quality assurance and control systems or reliability systems and standards pertaining to materials, techniques, or company products.
• Organizes the coordination of activities with outside suppliers and consultants to ensure timely delivery.

PEOPLEMANAGEMENT FUNCTIONAL CAREER STREAM: Management and supervisory professionals with one or more employees who are focused on tactical, operational and some strategic activities within a specified area. Levels within the management career stream typically have six or more direct reports. The majority of time is spent overseeing their area of responsibility, managing performance, developing talent, engagement and inclusion, communicating business and operational developments, planning, prioritizing and / or directing the responsibilities of direct reports. Goal achievement is typically accomplished through performance of direct and / or indirect reports. A key responsibility of roles in this career stream is managing people. which includes: accountability for mentoring, developing and coaching staff on meeting/exceeding performance expectations and defined objectives, providing leadership to staff ensuring the prioritization of strategic and department level initiatives to include defining performance goals and targets, conducting performance reviews, and staff 1:1s to guide performance management and employee development efforts and manage toward departmental goals.

DIFFERENTIATINGFACTORS

Autonomy: Manages department (s) or small unit that includes multiple teams led by managers and / or supervisors. Provides motivational leadership for the area managed. Provides thought and technical leadership. Performs work without appreciable direction.

Organizational Impact: Leads the development of the strategy for own department or business area, ensuring links to the company’s aims and objectives. Management authority to make large business decisions and some strategic decisions. Decisions impact the financial performance, employees, or public image of the operational unit and/or company. Typically has budget or P&L accountability for a department, broad functional area or geography.

Innovation and Complexity: Drives innovation across the business area, encouraging best practice and knowledge sharing. Significantly improves, changes or adapts own department or business area’s processes, systems, products or services. Problems and issues faced are complex, difficult and undefined, and require detailed information gathering, analysis and investigation to understand the problem.

Communication and Influence: Develops long term strategic relationships and alliances with key internal and external stakeholders. Communicates and conducts briefings with senior or executive leadership regarding ongoing operations and strategic initiatives. Influences across functions and businesses to negotiate and gain cooperation on operational issues and internal divergent objectives.

Leadership and Talent Management: Directs and leads a department, broad functional area or geography, including one or more teams led by managers and / or supervisors. Determines supervisory relationships, and creates workforce and staffing plans to accomplish business results. Authorizes hiring, firing, promotion and reward within own area.

Required Knowledge and Experience: Requires broad management and leadership knowledge to lead multiple job areas, and detailed functional and operational expertise. Typically has mastery level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function. Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) and minimum of 10 years of relevant experience with 7+ years of managerial experience, or advanced degree with a minimum of 8 years of relevant experience with 7+ years of managerial experience. Experience in the Medical Devices/ Pharmaceutical Industry required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Job Description

• Industry/ Organization Type: Workplace Safety/ Training & Consultancy
• Position Title: Chief Operating Officer (COO)
• Working Location: Kallang (walk distance from MRT)
• Working Hours: 5 Days, Monday – Friday (9am – 6pm)
• Salary Package: Basic Salary + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Oversee and manage all operational functions across multiple departments and training divisions.
• Design, develop, and introduce new high-value training courses and advanced certification programs.
• Manage a broad portfolio of courses, including WSQ framework and SkillsFuture/SSG-funded training programs.
• Lead the recruitment, training, and performance management of trainers across various disciplines.
• Maintain current accreditations and pursue additional certifications with regulatory bodies (MOM, WSH Council, SSG, NEA, IRCA, NEBOSH, SCDF, NRC).
• Ensure full compliance with SSG audit requirements and uphold quality standards across all training delivery processes.
• Promote operational efficiency and drive continuous improvement initiatives throughout the organization.
• Manage and strengthen partnerships with SkillsFuture Singapore, regulatory authorities, and industry partners.
• Support business development initiatives and ensure high levels of client satisfaction.
• Work closely with regional teams to maximize the use of global resources and expertise.

APPLY NOW!!!

• Bachelor’s degree from a recognized university (Engineering or a related field).
• Minimum 8–10 years of experience in the education or training industry in senior operational leadership roles (COO, Director of Operations, VP Operations, etc.).
• Proven leadership experience managing operations across multiple departments and large trainer networks across diverse subject areas.
• Demonstrated success in managing large-scale operations (organizations with 50+ employees or revenue exceeding $10 million).
• Extensive operational knowledge across key areas including course development, training delivery, quality assurance, trainer management, and accreditation processes.
• Strong expertise in course development, with a proven track record in launching high-value and advanced certification programs.
• Strong understanding of accreditation requirements, regulatory compliance (e.g., SSG, MOM, and related bodies), and WSQ frameworks.
• Solid commercial awareness with a good understanding of the economics of training businesses.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #83073 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Responsibilities

· Identifying new business opportunities-with "Go to Market Strategies" and Solution Selling+Execution

· More market share and keys accounts; Wallet Share Growth for existing clients; Increase share of wallet within the strategic clients

· Responsible for the full spectrum of Staffing Business - Sales and Delivery

· Client management and escalation control by addressing client satisfaction issues promptly

· Team management; Managing and supervising the performance of team members and assisting them to achieve their targets and resolve issues; stable team and achievement driven

· Conducting in-depth data analyses using traditional and advanced methods

· Responsible for exploring and developing new businesses across verticals/geographies

· Interacting with Q-level, CMs, Directors etc. getting immediate opportunities and schedule meetings.

· Provide support to the top management with respect to strategic decision-making and advice on important organizational issues to improve the performance

· Provide support, guide and coach managers in performance management, training needs definition, identification and fostering of high-potentials, succession and career path planning and conduct local talent reviews

· Signing contracts and establishing operations independently with the Fortune 500 companies

· Measuring market risk like growing competition

· Sales and Delivery responsibility and execution along with Program Accountability for the business

· Sales, Delivery and overall operations efficiency

· Have to be instrumental in dealing with the clients and streamlining collection process

· Reaching business targets in terms of clients acquired and MSA signed

· Driving results and efficiency through existing and new client management

· Business Accounts and Delivery Management

· Retention of existing client and acquiring new businesses

Skills/ Qualifications

· At least 15 years experience in driving revenue and key account management, with experience in client and talent acquisition

· Extensive experience in General and IT Staffing recruitment; Experience in the recruitment of both business positions and back office positions

· Extensive experience in opening new markets and operations management including driving Client-Sat, compliance and good governance practices; Should have sales experience in IT industry/BFSI industry predominantly in Staffing business

· Must be involved planning and implementing best practices on sales, delivery, marketing, and business initiatives to support corporate objectives

· High level skills in MS office (Word, Excel, PowerPoint) and SharePoints and Drives

· Able to do the job independently; Should be Self-driven and motivated to achieve success

· Excellent leadership attributes, strong coordination skill with ability to influence seamlessly

· Excellent communication skills and the ability to effectively influence all levels of people in the organization.

· Ability to think critically and multitask with a sense of future prediction; Must have excellent communication and inter-personal skills

· Must plays a critical role in creating leadership, strategic client partnerships and profitability improvement

This is in partnership with the Employment andEmployability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employersseeking employment and employability solutions. e2i serves as a bridge betweenworkers and employers, connecting with workers to offer job security throughjob-matching, career guidance and skills upgrading services, and partneringemployers to address their manpower needs through recruitment, training, andjob redesign solutions. e2i is a tripartite initiative of the National TradesUnion Congress set up to support nation-wide manpower and skills upgradinginitiatives. By applying for this role, you consent to Quesscorp Singapore’sPDPA and e2i’s PDPA.

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore(quesscorp.sg)

Strategic & Operational Leadership

• Partner with senior leadership to execute organisational strategy and growth initiatives
• Translate business goals into clear operational plans, KPIs, and execution frameworks
• Drive operational efficiency, scalability, and service quality

Group Operations Management

• Oversee core operational functions including admissions, student services, corporate services, compliance, and internal systems
• Establish, standardise, and continuously improve operating procedures (SOPs)
• Support operational improvements across education programmes and services

Governance, Risk & Compliance

• Ensure compliance with applicable regulatory and quality assurance frameworks
• Oversee risk management, internal controls, and governance processes
• Support management reporting and policy implementation

People & Culture Leadership

• Lead, mentor, and develop a high-performing management team
• Foster a professional, accountable, and performance-driven culture
• Support workforce planning, leadership development, and succession planning

Stakeholder Engagement

• Manage relationships with institutional partners and key external stakeholders
• Represent the organisation in senior-level discussions and partnerships
• Strengthen organisational reputation and service delivery standards

Cross-Border & Multi-Entity Operations

• Support operations across multiple business units and geographies
• Ensure alignment, communication, and governance across teams

Requirements:

• Bachelor’s degree or higher in a relevant discipline (e.g. Business, Management, Education, or related fields)
• Experience within education, international education services, or related professional services
• Proven track record in managing complex, multi-function operations
• Strong capability in building systems, improving processes, and scaling organisations
• Excellent leadership, stakeholder management, and decision-making skills
• Strong communication skills and a hands-on leadership approach

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: gs1@talenttradersg.com

EA License No.: 13C6305

Reg. No.: R23117344 (Tiong Tian Ho)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Summary

As a Brand Director, you will lead brand strategies to grow sales, market share, and brand equity by aligning with consumer preferences. You will collaborate across functions to drive innovation, marketing plans, and business results for global brands.

Responsibilities

• Lead brand equity development by creating and executing strategies that increase brand awareness and consumer preference
• Deliver business drivers by setting and achieving sales, share, and profitability targets for assigned brands
• Analyze consumer insights, shopper behavior, and market data to inform brand growth opportunities
• Develop and implement data analytics to measure marketing effectiveness and optimize campaigns
• Build and maintain partnerships with internal teams and external agencies to align brand messaging and execution
• Manage financial aspects of the brand, including budgeting, forecasting, and P&L accountability for large-scale business units (> $200-250 million)
• Identify market opportunities and drive innovation to expand brand portfolio and consumer engagement
• Coach and train cross-functional teams to enhance brand management capabilities and leadership skills

Required competencies and certifications

• Experience managing design and media agencies to deliver integrated marketing campaigns
• Proven P&L management experience overseeing large business units
• At least 10 years of experience in brand management, including brand equity development, business driver delivery, financial management, and innovation
• Minimum 5 years of experience in the FMCG industry
• Experience working across multiple APAC markets
• MBA or degree in Business Administration, Advertising, Marketing, Digital Marketing, or Communication
• Strong forward-thinking, strategic, and courageous leadership skills

About Us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

• Visit http: //www.pg.com to know more.
• Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas.

Founded in 1884, Bulgari’s name has today become emblematic of Italian excellence. Perfectly blending tradition and modernity, Bulgari uses its rich history to inspire audacious designs and produce truly colorful creations making us unique.

Part of LVMH Group, Bulgari offers a multitude of positions and activities around the world. Endless possibilities and dynamic career opportunities are available for both experienced professionals and recent graduates. At Bulgari, you are encouraged to demonstrate your potential by pursuing the career direction that suits your natural talents.

The Human Resources Director will lead the Human Resources and General Services Departments, working closely with the Managing Directors of the Country/Region, ensuring that both Organizations and People/Teams are aligned to Bulgari business strategies and challenges.

• Challenge & design lean and mean organizations with a high focus on simplification and transversal cooperation between teams.
• Guide and supervise the annual Organizational and Management Review (OMR) in close contact with Bulgari Corporate HR team.
• Attract & recruit high profiles with 2 objectives: Diversity & Potential.
• Ensure Key strategic partnerships with local University, Institutions and Schools to foster attraction and fuel internal specialized sourcing needs.
• Supervise all Development, Training and Internal Communication initiatives for the region, ensuring appropriate on-boarding programs, employee participation to coherent training paths and fostering the culture of Talent Development and People Engagement.
• Ensure the fulfilment of all the HR administrative activities (contracts, payroll, benefits, exits, etc.).
• Ensure (directly and through his/her direct reports) the definition of the Personnel Cost (Labour cost and other personnel costs) budget, liaising with the Corporate Comp &Ben department and giving indications to the Local HR team members.
• Supervise the run of the periodic salary benchmarking analysis. Propose and stimulate programs and initiatives to establish competitiveness in the region.
• Ensure the definition, implementation and update of the HR Policies and on-going Projects.
• Ensure the alignment of all the HR operations to the National Labour Law and the relevant applied contract as well as the fulfilment of all the activities related to Industrial Relations, acting as point of reference for any local institution.
• Ensure the respect of the laws and policies relevant to Employee’s Safety (directly and through the Local HR team members).
• Coordinate all theaspects relevant to legal HR matters.
• Coordinate theGeneral Services activities of the area.
• Actively participateto the periodic local LVMH HR Mobility Meeting, networking with the local LVMHcommunity.
• Where applicable, ensure the same HR Guide and Services for the Region W&J Brands.

Bulgari is an equal opportunity employer. We celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs.

Oversees company daily business activities, focusing on maximizing efficiency, productivity, and profitability. They develop strategies, manage budgets, optimize internal processes, and lead teams to meet organizational goals, often reporting directly to managing director.

Key Responsibilities

·       Operational Leadership: Supervise daily operations, ensuring workflows are productive and aligned with company goals.

·       Process Improvement: Identify areas for improvement, implementing new procedures to enhance efficiency

·       Strategic Planning: Collaborate with leadership to develop and execute long-term business strategies.

·       Financial Management: Develop and manage operational budgets, monitor revenue margins, and report on financial performance.

·       Team Development: Lead, mentor, and evaluate staff, including setting performance metrics and managing team productivity.

·       Relationship Management: Cultivate relationships with suppliers, partners, and clients to ensure smooth operations. 

Key Requirements & Skills

·       Experience: 6+ years of leadership experience in a relevant industry.

·       Education: Bachelor’s degree or MBA in business management or a related field.

·       Skills: Exceptional leadership, communication, problem-solving, and analytical skills.

·       Technical Knowledge: Proficiency in analyzing operational metrics, managing budgets and implementing new technologies or procedures.

Job Description:

• Is a key stakeholder with the local team to operationalize the food program in countries across our APAC business across 5 countries
• Drives a culture of excellence throughout the business, with a focus on User Experience, Efficiency and Sustainability
• Drives culture of passion for quality food preparation and taste along with Hospitality Excellence
• Support account country and functional leads in navigating stakeholders to deliver on the client needs
• Ensure country leadership teams have the capability to deliver on the changing client objectives and that succession planning and talent pipeline plans are in place for the region
• Monitors and manages all financial responsibilities in alignment
• Creates a culture of Food and Workplace Safety
• Sponsor, provides guidance and direction to the teams that opens new business, drive efficiency and/or revitalizes existing operations with new food programs, merchandising, equipment, etc within region

Core Skills & Knowledge

• Min. Bachelor’s Degree in Hospitality, Hotel/Restaurant or Business Management is preferred.  A minimum of 10 years of industry experience
• Large scale multi-site operational experience, with multi-unit restaurant or hotel experience a must, managing a team of General Managers
• Multicounty operation experience a plus
• Client ownership experience with strong stakeholder management at senior level
• A proven track record as an innovative and financially responsible leader
• Embrace Diversity
• Ability to take complex business issues or initiatives and apply creative problem solving or strategies for timely implementation
• Strong communication and commercial skills
• Ability to work in a fast paced, changing environment
• Availability to travel

About Gain City

At Gain City, we deliver expertise and quality solutions in air-conditioning, home appliances and consumer electronics. Established in 1981, Gain City is a trusted household name in Singapore. We take pride in our strong customer focus, innovative spirit, and commitment to service excellence. With a dynamic workforce and a network of stores and service centres island wide, we offer a vibrant and growth-oriented environment where employees are empowered to thrive, take ownership and make a real impact.

About the Role

We are seeking a detail-oriented and customer-centric Logistics (Customer Service Operations) Director / Senior Manager to lead our Customer Service Operations division, supporting the operational and commercial needs of the Gain City group of companies.

Beyond overseeing daily service operations and ensuring a positive and unified customer experience across all touchpoints, you will be responsible for delivering operational excellence, seamless service delivery, continuous improvement and leading the adoption of technology to enhance daily operations. Your leadership will ensure that every customer interaction reflects our commitment to service excellence and reliability.

Key Responsibilities

• Oversee daily operations of the customer service teams to ensure timely and appropriate responses to customer enquiries and feedback
• Lead the resolution of high-impact escalations and service disruptions, ensuring clear communication and effective recovery plans
• Lead, coach and develop high-performing teams of managers and frontline agents to drive engagement and continuous performance improvement
• Develop and implement customer service frameworks, standards and procedures that support long-term business goals and enhance customer satisfaction
• Explore, evaluate and adopt customer support tools and platforms to automate processes and improve service capabilities
• Set and monitor KPIs such as response time, resolution rate, CSAT and first-contact resolution, and identify areas for improvement
• Produce comprehensive reports and actionable insights on customer trends, pain points and service metrics to support strategic decision-making
• Ensure full compliance with government regulations and internal SOPs

Qualifications and Requirements

• A minimum of a bachelor’s degree in business administration, communications, operations management or a related discipline
• A minimum of 5 years of experience in customer service operations, with a minimum of 2 years in a leadership role
• Experience in managing customer service teams at scale and in hybrid environments
• Proficient in customer support tools and platforms
• Strong analytical and problem-solving skills
• Experience in service industries such as retail or e-commerce is a plus

What We Offer

At Gain City, we are committed to the growth and development of our employees. You will be offered various learning and development opportunities and a collaborative, forward-thinking and growth-focused work environment to thrive in your career. You will also receive a comprehensive benefits package.

Join Our Team

If you are passionate about leading high-performing service teams and driven to shape exceptional customer experiences at scale, apply now to be a part of our growing team!

Note

• Only shortlisted candidates will be notified

Key Responsibilities

• Provide administrative and secretarial support to the Director of Operations
• Manage calendar, schedule meetings, and arrange appointments
• Coordinate meeting logistics (venue, materials, invitations)
• Assist in preparing and formatting documents, reports, and presentations
• Handle emails, correspondence, and basic communication when required
• Maintain proper filing systems (physical and digital)
• Record basic meeting notes and follow up on simple action items
• Support general administrative duties and ad-hoc tasks

Requirements

• Minimum Diploma in any discipline
• Basic administrative or secretarial experience preferred
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Good organizational and communication skills
• Able to follow instructions and work independently
• Bilingual in English and Chinese is an advantage

Position Overview

We are seeking a dynamic and experienced Southeast Asia Operations Director, reporting to the COO this leader will be responsible to lead and scale our operations across the SEA region. This executive-level role requires deep expertise in air freight, ocean freight, and customs operations, combined with strong commercial acumen and operational discipline.

Key Responsibilities

Regional Leadership & Strategy

• Develop and execute the strategic roadmap for Southeast Asia operations aligned with global objectives.
• Drive revenue growth, margin improvement, and market expansion across key SEA markets.
• Identify new trade lanes, partnerships, and operational efficiencies.

Operational Excellence

• Oversee end-to-end air freight, ocean freight, and customs brokerage operations.
• Ensure service reliability, compliance, and cost control across all country offices.
• Implement SOPs, KPIs, and performance dashboards to enhance visibility and accountability.
• Lead continuous improvement initiatives across warehousing, documentation, and freight handling.
• Drive all operational KPI’s relative to quality are met or exceeded, which in turn translates to respective conversion rate, opex and productivity achievements

Customs & Compliance

• Ensure strict compliance with local and international trade regulations.
• Maintain strong relationships with customs authorities and regulatory agencies.
• Mitigate operational and legal risks across jurisdictions.

Commercial & Customer Engagement

• Partner with sales teams to support key accounts and large tenders.
• Maintain executive relationships with strategic customers and partners.
• Support pricing strategy and contract negotiations.
• Facilitate communication with Branch operations to ensure performance and KPI’s are met.

Team Leadership & Talent Development

• Build, mentor, and lead country managers and operations teams across the region.
• Foster a culture of ownership, accountability, and operational discipline.
• Develop succession plans and leadership bench strength within SEA.
• Guide and support implementation staff, who are to ensure assigned customer onboarding projects are successful in the review, development and deployment of Operating Guidelines.

Financial Management

• Own regional P&L performance.
• Manage budgets, cost structures, and capital investments.
• Drive profitability while maintaining service excellence.

Qualifications & Experience

• Bachelor’s degree in Logistics/Supply Chain Management, Business Administration, or related discipline.
• 10+ years of progressive leadership experience in international logistics or freight forwarding.
• Excellent communication skills.
• Proven track record managing multi-country operations in Southeast Asia.
• Deep expertise across air and ocean freight operations, customs clearance, and regulatory compliance
• Strong P&L management experience.
• Demonstrated ability to scale operations in emerging and diverse markets.
• Excellent stakeholder management skills across customers, partners, and government bodies.
• Hands-on leadership style with the ability to operate both strategically and tactically.

As the Director, OCT PEE Etch/CMP/Wet at Micron Technology, Inc., you will be responsible for driving improvements and breakthroughs to manufacturing capability, delivering industry benchmark methods at lowest cost, and managing the execution of global business processes in the unit process areas of responsibility. You will execute to this by focusing on manufacturing big rock performance optimization, and ensure priorities are aligned to Micron business plan and Strategic Objective requirements across manufacturing sites.

Your objective is to leverage global internal and external resources to define and enable equipment roadmaps, execute business processes, and drive network process and equipment alignment to achieve world-class manufacturing performances. Examples include leveraging suppliers to achieve benchmark performance, discovery and implementation of equipment and process safety best methods (BKM), equipment utilization optimization, thru-put optimization, cash cost optimization, and continuous improvement project prioritization and execution to project timelines.

Responsibilities and Tasks

• Drive improvements in manufacturing capability and efficiency in your areas of responsibility

• Drive sites globally to ensure alignment on strategy and roadmap to achieve area objectives; ensure strategy and roadmap are aligned to improvement in big rock performance and ensure equipment roadmap is defined to meet those requirements; Track alignment decisions and hold accountability to those decisions in cases where sites deviate from the roadmap/path.

• Interface with procurement global supplier account managers to ensure technical requirements feed into procurement strategies for suppliers.

• Interface with corporate EHSS and site Process Hazard Analysis engineers to ensure process safety requirements are met.

• Interface with strategic suppliers to ensure priorities are aligned to operations objectives and area(s) strategy/roadmap. Leverage suppliers as resources for Operations.

• Deliver Industry Benchmark Methods at the Lowest Cost in Your Area(s) of Responsibility

• Execute quarterly internal benchmarking to identify gaps in performance for your area(s) of responsibility. Prioritize those gaps to meet site and corporate business plan needs, and focus resources (internally across network and/or externally with Suppliers) to close the gaps.

• Manage and execute Tool of Record (TOR) and Manufacturing Tool Evaluation Program (MTEP) requirements to ensure Capital business process and MOR runs effectively for your area(s).

• Manage and execute to Executive Review Meeting (ERM) priorities/projects and drive Operations Roadmap for your area(s) of responsibility; Leverage suppliers to meet performance requirements.

Demonstrate Leadership

• Embrace benchmarking and deliver strategies to close the gaps.

• Challenge complacency and do not let market conditions give a false sense of reality.

• Understand the competitor’s culture, mindset and capabilities.

• Ignite passion in people to achieve the impossible.

• Dare to set high targets, expect innovation and breakthroughs.

• Give honest, tough, but productive feedback to the team, and be willing to receive it yourself.

• Challenge others and be willing to stand for something.

• Have the courage to turn a crisis into an opportunity.

• Lead from the front and lead by example.

• Cultivate a habit of winning. Winning breed’s confidence.

• Find top talent willing to take risk and support them in doing the exceptional.

• Develop teams and team members to enable them to reach their full potential and reward them accordingly.

• Support team members with coaches and mentors who push TM outside their comfort zone.

Qualifications

• Applicants must have a proven ability to collaborate globally and influence by indirect leadership in order to drive resourcing to critical projects across Micron.

• Applicants must have a proven capability in dealing with complexity and an ability to utilize resources effectively to bring clarity to required actions.

• Applicants must hold a record of performance excellence for current area of responsibility; and are recognized as having demonstrated successful leadership characteristics both in present and past jobs.

• Applicants are viewed by current reports as an excellent mentor, team builder and motivator.

• Applicants must have demonstrated the ability to solve problems across multi-functional groups, both within and outside their department/Site.

• Applicants must have experience managing large, multi-layer groups that encompass a variety of disciplines.

• Applicants must have proficiency in managing through systems, informing, organizational agility, dealing with ambiguity, and listening. They must show that they are a champion of Micron Values and core competencies

Education Required

Bachelor's Degree in science, engineering, technology or related field of study

Experience Required

10+ years experience in semiconductor manufacturing industry, and 4+ years at any of the following levels

• Management/Leadership at or above Senior Manager

• Technical experience at or above Member of Technical Staff (MTS) equivalent