Total 788 Senior Executive customer experience manager job vacancies in The Philippines

Shipping company (Freight Forwarding)

Role : Customer Service Executive

Monday to Friday, 8.30am to 5pm

$3500 to $4000 + VB

Work location: Jalan Bukit Merah

Duties and Responsibilities:

1. Ensure timely and accurate handling of cargo, conduct billings input, statement reconciliation and payment/outstanding collection

2. Liaise with shipping lines, ground handling agents, and other service providers to secure cargo space and negotiate rates

3. Prepare and process airway bills, shipping documents, and customs clearance paperwork in compliance with regulations

4. Resolve customs clearance problems or transportation disruptions

5. Ensure adherence to safety and security procedures in the handling and transportation of ocean cargo

6. Maintain accurate records of shipments, expenses, and operational activities for reporting and analysis

7. Monitor schedules, track shipments, and provide regular updates to customers regarding the status of their cargo

8. Contribute to process improvement initiatives and assist in implementing new technologies or systems to enhance efficiency

9. Stay informed about industry trends, regulations, and best practices to optimize air freight operations

We are seeking a dedicated and proactive Customer Service & Support Executive to be the vital link between our company and our valued customers. You will be the voice of our brand, ensuring every interaction is handled with professionalism and care, while also supporting our internal operations.

Key Responsibilities:

- Handle inbound and outbound calls professionally to address customer inquiries, requests, and complaints effectively.
- Manage email with timely and helpful responses, maintaining high customer satisfaction.
- Understand customer needs thoroughly to provide accurate information, tailored suggestions, and solutions that enhance their overall experience.
- Perform key administrative tasks including managing our e-commerce portal, data entry, document processing, and meticulous record-keeping.
- Coordinate seamlessly with internal departments to ensure smooth end-to-end customer service operations.
- Provide basic IT support and assistance to internal stakeholders, acting as a first point of contact for internal queries.

Requirements:

- Possess at least a Diploma in any field.
- MUST have prior customer service experience.
- A self-starter who is eager to learn, can work independently, and thrives under pressure.
- Excellent communication and interpersonal skills, with the ability to present information clearly.
- A positive "can-do" attitude and a genuine team player who collaborates to achieve common goals.
- Communicate in English & Chinese

Job Responsibilities:

• Interface with customer and optimizing quality of service, business growth and customer satisfaction
• Focal point to coordinate for day-to-day activities between stakeholders to achieve smooth transactions and build excellent working relationships
• Handling local & overseas as well as internal and external customer enquiries, addressing concerns and offer solutions
• Serve as backup to internal support group
• Set up customer database, process bookings and executes pertinent orders
• Manage shipping documentation (import/export) formalities efficiently to ensure absolute accuracy and compliance of procedures
• Responsible for maintaining timely tracking status accuracy and schedules for all jobs
• Prepare quotations
• Maintaining internal/external KPIs and SOPs to meet customer requirements
• Any other ad-hoc additional functions mandated by Management

Skills / Requirements:

• Import/Export experience in freight forwarding with leadership experience will be an advantage
• Ability to work in a fast-paced and deadline-driven office environment
• Knowledge of Import/Export regulations and documents
• Ability to multi-task, prioritize, and manage time effectively
• Understanding of profitability and loss and how to plan to drive growth
• Exceptional customer service and follow up skills
• Responsible for booking, customs clearance, communication with foreign agents.
• Coordinate with overseas and local branch for operation and rate issues.
• Develop new business from existing customers to increase business volume and contribute to profits of the company
• Required to liaise with Mandarin speaking stakeholders from overseas, proficient in Mandarin will be beneficial
• Proficient in Microsoft Office Applications
• 5.5 days work week, 9am - 6pm (Mon - Fri) 9am - 1pm (Sat, work from home)

Operations Customer Service Executive (OCSE) 

Salary: $3000 - $3500
Working Time: Monday - Friday, 8.30 am – 5.30pm / 9am – 6pm (can choose)
Working Location: Paya Lebar

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• With permit declaration through Tradenet is preferable
• Computer literacy eg: proficient in MS Word & Excel etc

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

About the Role

Play a key role in expanding the customer base through direct engagement.

Responsibilities

• Approach and engage customers

• Present solutions clearly

• Convert prospects

• Achieve targets

Job Description

As a Customer Service Executive at JIJI PTE LTD, you will be the frontline of our e-commerce operations, supporting customers across multiple platforms. You'll handle enquiries, resolve issues, and ensure every customer enjoys a seamless shopping experience—from order to delivery.

Key Responsibilities

• Respond promptly to customer enquiries via chat, email, and phone
• Assist customers with order tracking, product enquiries, and aftersales support
• Coordinate with logistics and internal teams to resolve delivery or stock issues
• Handle return/exchange requests and follow up with customers professionally
• Update customers on order statuses and ensure timely resolution of issues
• Maintain service quality and support platform ratings (e.g. Shopee, Lazada, website)

Requirements

• Entry-level candidates are welcome; training provided
• Strong communication and problem-solving skills
• Customer-first mindset and a calm, professional attitude
• Able to multi-task in a fast-paced, e-commerce environment

Why Join Us?

Friendly and supportive team culture

Opportunities to grow within a fast-moving e-commerce company

Apply now and help us deliver better online shopping experiences at JIJI!

Responsibilities:

• Order processing and preparation of full set of export shipping documentations (invoice, packing list, BL, COO, permits, letter of credit).

• Coordinate with forwarders and warehouses for timely shipment.

• Monitor shipments and resolve customs or delivery issues promptly.

• Maintain accurate records and ensure compliance with company policies.

• Communicate with customers and internal teams to provide updates and improve process.
• Ensuring all LC / shipping document submission to bank or customers with zero discrepancy within stipulated working days.

Job requirement

• Import & export documentation experience
• ⁠Letter of Credit experience
• With chemical background / experience is added advantange

EA License No: 95C2823

EA Personnel No: R23112241

EA Personnel Name: Jin Yee

• Manage customer feedback across its full lifecycle, ensuring timely responses, accurate tracking, and appropriate escalation. Serve as a key contact for complex or sensitive cases, working closely with relevant teams to drive coordinated resolutions and review customer communications for professionalism and brand consistency.
• Manage the Voice of Customer ecosystem, ensuring data accuracy, monitoring customer satisfaction metrics, and translating insights into performance improvement actions with relevant teams.
• Coordinate and manage customer board meetings with key stakeholders, preparing materials, tracking KPI performance and action plans, ensuring visibility and follow through.
• Support and enhance customer experience standards across all touchpoints, from showroom interactions to service journeys, by conducting quality checks, identifying improvement opportunities, and partnering with frontline teams to deliver a consistently premium experience.
• Represent the organisation in customer care governance, ensuring alignment with regional standards, and acting as a key liaison on customer‑related matters.
• Support operational aspects of Customer Experience and Customer Relations, including invoice coordination and the smooth execution of customer experience programmes.

Who We’re Looking For 

• Minimum Diploma or Degree in Business Administration, Communications, Service Management, Hospitality Management, Marketing, or related fields.
• Minimum 4 years of relevant experience in Customer Experience (CX), Customer Relations (CR), complaints management, service quality, or customer management, preferably in a service-driven environment.
• Comfortable working with multiple stakeholders and managing sensitive or escalated customer cases.
• Prior experience in a luxury or premium‑brand environment will be advantageous.

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: topaz@recruitexpress.com.sg
EA License No:99C4599

As a Senior Executive, Customer Experience & Customer Relations, you will play a key role in delivering consistent and exceptional customer experiences and ensuring effective case resolution, contributing to stronger customer loyalty and reinforcing a positive brand perception at the dealership.

The position works closely with internal stakeholdersto manage customer feedback and escalations, while also driving continuous Customer Experience improvement initiatives across Sales and Aftersales.

• Manage customer feedback across its full lifecycle, ensuring timely responses, accurate tracking, and appropriate escalation. Serve as a key contact for complex or sensitive cases, working closely with relevant teams to drive coordinated resolutions and review customer communications for professionalism and brand consistency.

• Manage the Voice of Customer ecosystem, ensuring data accuracy, monitoring customer satisfaction metrics, and translating insights into performance improvement actions with relevant teams.

• Coordinate and manage customer board meetings with key stakeholders, preparing materials, tracking KPI performance and action plans, ensuring visibility and follow through.

• Support and enhance customer experience standards across all touchpoints, from showroom interactions to service journeys, by conducting quality checks, identifying improvement opportunities, and partnering with frontline teams to deliver a consistently premium experience.

• Represent the organisation in customer care governance, ensuring alignment with regional standards, and acting as a key liaison on customer related matters.

• Support operational aspects of Customer Experience and Customer Relations, including invoice coordination and the smooth execution of customer experience programmes.

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

About the Role

Operate on the ground, building real conversations that lead to real revenue.

Responsibilities

• Initiate face-to-face conversations

• Understand customer needs quickly

• Present solutions confidently

• Close deals on-site

Build something big. Make it matter.

We are a leading marketing powerhouse, and we’re on the hunt for bold, driven individuals ready to grow with us

This is a perm hire role for one of our Banking Client

Job Scope

• Credit Risk Officer is responsible for assessing the financial strength and creditworthiness of our institutional clients to ensure credit exposure is managed within the bank’s risk appetite.
• Involves close collaboration with the Institutional Banking Group and the Treasury Group, both in Singapore and in the Philippine Head Office, in evaluating business opportunities and ensuring compliance with internal credit policies and regulatory standards.
• Maintaining a sound credit portfolio contributes to the bank’s risk management strategy and to its overall success.

JOB DESCRIPTION:

• Assess the credit and financial strength of the firm’s corporate, financial sponsor and FI clients with focus on regional and multinational institutions
• Collaborate with the Institutional Banking Group to review loan transactions, determine appetite, and work towards timely approval
• Collaborate with the Treasury Group to review investment, funding and derivative transactions, and implement proper documentation, limits and mitigants
• Conduct timely credit evaluations for new and existing accounts
• Analyze financial data and assess creditworthiness
• Prepare credit reports and recommendations
• Ensure compliance with regulatory and internal policies
• Monitor exposures at a counterparty, product and portfolio level, and manage risks proactively
• Research industries and maintain updated credit records
• Track financial benchmarks and early warning signals
• Support a strong credit and risk culture across the bank

SKILLS REQUIREMENT & EDUCATIONAL QUALIFICATIONS

• At least 3 years’ work experience in credit risk management with specific experience in assessing opportunities with institutional clients
• Significant experience in loan products; some experience in treasury funding products and derivatives is helpful
• Knowledge of lending agreements, ISDA and CSA, GMRA, and other relevant documentation
• Must demonstrate strong analytical, communication and organization skills, with proven experience in financial, credit and risk analysis, as well as negotiation, presentation and conflict management
• Bachelors degree relevant to the job, such as, but not limited to finance or business related courses

Interested applicants, please click "APPLY NOW"

We regret to inform you that only shortlisted candidates will be notified.
By submitting your personal data and/or resume, you will be deemed to have
agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Joselito Peciller | EA Reg No: R25126580

The Job:

• Manage customer feedback across its full lifecycle, ensuring timely responses, accurate tracking, and appropriate escalation.
• Serve as a key contact for complex or sensitive cases, working closely with relevant teams to drive coordinated resolutions and review customer communications for professionalism and brand consistency.
• Manage the Voice of Customer ecosystem, ensuring data accuracy, monitoring customer satisfaction metrics, and translating insights into performance improvement actions with relevant teams.
• Coordinate and manage customer board meetings with key stakeholders, preparing materials, tracking KPI performance and action plans, ensuring visibility and follow through.
• Represent the organization in customer care governance, ensuring alignment with regional standards, and acting as a key liaison on customer‑related matters

Requirement:

• Diploma or Degree in Business Administration, Communications, Service Management, Hospitality Management, Marketing, or related fields.
• Minimum4 years of relevant experience in Customer Experience (CX), Customer Relations (CR), complaints management, service quality, or customer management, preferably in a service-driven environment

Interestedapplicants can send their detailed resumes to janelui@recruitexpress.com.sgor call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg.No. 199601303W || EA Licence No. 99C4599

WhatsApp: +65 90820021 (Kyler)
Email: kylergan.supreme@gmail.com

Salary: $3000 - $3500
Working Time: Monday - Friday, 8.30 am – 5.30pm / 9am – 6pm (can choose)
Working Location: Paya Lebar

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• With permit declaration through Tradenet is preferable
• Computer literacy eg: proficient in MS Word & Excel etc

The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683