Total 788 Senior Executive customer experience manager job vacancies in The Philippines

Job Highlights

• Location: Central
• Working Hours: 8.45am to 6.15pm
• Working Days: 5-days
• Annual Bonus: Subject to individual performance

Job Description

• Manage daily operations of the service office to ensure a well-organized and efficient work environment
• Coordinate with office tenants and vendors to address their needs and maintain positive working relationships
• Order and maintain adequate office supplies to support uninterrupted office activities
• Process basic invoicing accurately and timely to support financial record keeping
• Communicate effectively in Mandarin to assist Mandarin-speaking clients and stakeholders

Job Requirements

• Experience in customer service to enhance tenant and vendor interactions
• Positive attitude and professional demeanor to contribute to a welcoming office atmosphere
• Proficiency in Mandarin to facilitate clear communication with Mandarin-speaking clients

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*

We wish you all the best in your career search.

Mavenside Consulting Pte Ltd | EA License No.: 20C0204

Kerine Tan | EA Personnel No.: R2095889

An exciting time to JOIN US! Now at Serene Centre.

At Hua Cheng Education, we believe in nurturing confident, bilingual learners. As our Customer Relationship Executive, you will play a meaningful role in supporting parents, students, and teachers so that every child has a positive learning experience. If you enjoy working in a warm, people-centered environment and take pride in smooth operations and quality service, we would love to meet you.

Customer Relationship Executive

Full-Time | Weekday Afternoons & Evenings + Weekends

Location: Serene Centre (Jalan Serene, Bukit Timah)

What You’ll Do

• Ensure smooth day-to-day centre and class operations
• Welcome and assist walk-in visitors and handle phone enquiries professionally
• Provide clear and warm course consultation to parents
• Handle customer feedback and follow through to resolution
• Liaise with teachers and parents on student progress in both English and Chinese
• Support administrative tasks: enrolment, fee collection, class scheduling, preparation of materials, etc.

What You’ll Bring

• Strong organisational and multi-tasking ability
• Confident communication and service mindset
• Proficiency in MS Office (Word, Excel, etc.)
• Bilingual: Comfortable communicating in both English and Mandarin
• Able to work on weekday afternoons/evenings and weekends
• Diploma in Administration, Business, Marketing, Communications or related field
• 1–2 years of relevant customer service, education centre, or front-desk experience an advantage

Why Join Us

• Supportive and collaborative working environment
• Clear processes and structured handover training
• Opportunity to grow in a stable and reputable education brand
• Meaningful work that contributes to students’ learning and confidence

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

This is a 12 months fixed term contract role.

What will you do?

We are looking for a Senior Service Designer to lead the transformation of MOE's customer service and digital experiences through strategic service design. You will map stakeholder journeys, support governance through user-centered design, and create user-centered solutions across AI-powered customer service systems and web platforms that serve diverse stakeholders including parents, educators, students, and internal staff. Working independently within an in-house team, you'll work with business partners to transform complex systems into accessible, efficient, and engaging digital experiences.

Lead Service Design & Strategic Thinking

• Map end-to-end journeys across MOE's customer service ecosystem, identifying pain points and improvement opportunities.
• Conduct stakeholder research and support governance decisions through service design methodologies and service blueprints.
• Facilitate workshops to align stakeholders on design outcomes and product-centric methods.
• Design flows that connect user experiences with operational processes whilst maintaining user-centricity.

Design AI-Powered Customer Service Experiences

• Design journeys for MOE's AI-powered CRM system transformation, focusing on seamless escalation pathways and human-AI collaboration.
• Create omnichannel customer experiences that maintain consistency across phone, web, and digital touchpoints.
• Design operational workflows for both customers interacting with AI agents and internal staff managing service operations.

Transform Legacy Processes

• Redesign the mother tongue appeals service process, transforming legacy workflows into modern self-service experiences for parents.
• Create intuitive journeys that guide users through complex application processes whilst ensuring compliance with government standards.
• Design responsive touchpoints that work effectively across desktop, tablet, and mobile devices for diverse user groups.
• Develop clear information architecture and user flows that reduce processing time and improve user satisfaction for online services.

Establish Website Design Standards & Governance

• Co-design in the restructuring of all MOE websites into a cohesive, logical information architecture that provides seamless user journeys across different stakeholder needs and diverse user groups.
• Create design standards and guidelines that ensure all digital touchpoints are accessible, user-friendly, and aligned with MOE's brand and service standards.
• Work with product and engineering teams to ensure design feasibility and optimal technical implementation across multiple platforms.
• Establish design documentation and governance processes that support scalable design operations across diverse product portfolios.

Requirements

• Strong service design experience including journey mapping, stakeholder research, and service blueprint development.
• Experience designing customer service platforms, self-service applications, and large-scale website architectures with familiarity in SaaS solutions and platform customizations.
• Strong user research skills, particularly with both internal staff and external customer groups.
• Ability to design complex multi-step service workflows and multi-site service architectures.
• Strong facilitation and stakeholder management skills with ability to collaborate effectively across product managers, engineers, and diverse user groups.
• Strategic thinking skills with ability to support governance through design thinking and scalable design frameworks.
• Experience working independently with small product teams and external vendors. Familiar with agile environments.
• Experience with AI-powered customer service tools and conversational interfaces (highly desirable)

What success looks like?

• Stakeholders can navigate MOE services efficiently through well-designed journeys with reduced friction and processing time.
• New experiences between AI agents and human support are seamless and thoughtful, resulting in improved customer satisfaction scores.
• All MOE digital services provide logical, consistent experiences that help different stakeholder groups access information efficiently.
• Service design frameworks enable consistent experiences across CRM and web platforms whilst supporting individual product requirements.
• Strong working relationships with product managers, engineers, vendors, and business stakeholders result in user-centered solutions that meet both user needs and operational objectives.

Benefits

What do we offer in return?

• Fun working environment
• Employee Wellness Program
• To work in Singapore Government Agencies projects
• We provide structured development framework and growth opportunities. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”)

Why you'll love working with us?

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at 

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Job Description:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge.

Requirements:

• Singapore Citizen
• Diploma in Business Management or relevant discipline

Other Information:

• Location: Bukit Gombak and Redhill (Weekly Rotation between both Location)
• Salary: $2,300 - $2,600
• Performance Bonus
• 14 Days Annual Leave
• Contract ended in Jan 2029
• Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions.e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA."

Air Import Customer Service Executive

• Working Location:  Alps Ave (Changi)
• Working hours:  Mon-Fri 9am-5.30pm | Alt Sat 9am-1pm
• Basic Salary:  $2500-$3500

Job Summary:

The Airfreight Customer Service Executive (Import) in Freight Forwarding is responsible for managing end-to-end airfreight shipments on behalf of customers, ensuring timely, accurate, and high-quality service delivery. This role requires strong knowledge of airfreight forwarding operations, shipment documentation, customs regulations, and coordination with carriers, ground handling agents, and internal teams.

Responsibilities:

• Manage end-to-end airfreight forwarding shipments, including booking, documentation, coordination with airlines and ground handlers, customs clearance (for imports), export documentation, billing, and shipment closure.
• Act as the primary point of contact for customers regarding import and export shipments, providing timely updates, handling inquiries, and resolving operational issues.
• Coordinate with airlines, ground handling agents, trucking partners, and customs authorities to ensure smooth shipment execution and compliance with regulations.
• Monitor and ensure compliance with service level agreements (SLAs), key performance indicators (KPIs), and internal operational procedures.
• Take ownership of complex or high-value shipments, proactively resolving delays, documentation discrepancies, or customs queries.
• Identify operational bottlenecks and recommend process improvements to enhance efficiency, accuracy, and customer satisfaction.
• Maintain accurate shipment records, reports, and regulatory documentation for internal, customer, and regulatory purposes.
• Support and guide junior customer service staff in airfreight forwarding procedures, shipment documentation, and best practices.
• Escalate unresolved customer or operational issues to management, ensuring appropriate follow-up.

Requirements:

• Solid knowledge of airfreight import processes, documentation, and customs requirements.
• Experience manage multiple airfreight import shipments simultaneously
• Previous hands-on experience in using Cargowise system is preferred.

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Job Description

• Organize and oversee the customer service operation with a primary focus on customer satisfaction; strive to uphold positive relationships with both customers and staff.
• Uphold and enforce customer service standards and procedures.
• Provide comprehensive customer service support to the department store, including handling Goods and Service Tax Refund, Smart-Card applications, Public Announcement, Lost and Found cases/reports, and similar tasks.
• Ensure the prompt and efficient resolution of customers' problems.
• Address customers' inquiries, take necessary actions, and handle feedback/complaints with effectiveness and efficiency.
• Gather and organize customer feedback and suggestions to enhance and develop service standards.

Requirements

• Minimum GCE O Level
• At least 1 year of customer service experience for Junior role
• Good communication and interpersonal skills

Interested applicants, please write in through careersfuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1)Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Good Bonus - AWS + up to 6 month Variable Bonus / Permanent Role

FinancialMonitoring & Analysis:

· Takefull ownership of the financial health of assigned projects, rigorouslymonitoring actuals vs. budget/forecast.

· Preparehigh-quality monthly Project Status Reports (PSR), analyzing variances,identifying trends, and highlighting financial risks and opportunities toproject leadership and senior management.

· Conductdeep-dive analyses into project cost structures to ensure accuracy and identifyareas for cost optimization.

Tendering& Commercial Support:

· Partneractively with Proposal Managers during the pre-contract phase.

· Criticallyreview tender costings, validate assumptions, and assess the financialimplications of commercial terms and contract conditions before offersubmission.

Requirements:

Qualifications& Experience:

· Degreein Accountancy, Finance, Business Administration, or a related commercialdiscipline.

· ForProject Controller: Minimum3–5 years of relevant experience in project accounting or commercial finance.

· ForSenior Project Controller: Minimum6+ years of progressive experience, preferably within engineering,construction, manufacturing, or similar project-based industries.

· Priorhands-on experience with Microsoft Business Central (Navision) systemis highly preferred.

•       Good Pay +Good allowance + Good Bonus

•       Interestedcandidates please send an updated Resume / CV in Ms Word format tolilian@recruitflash.com or WhatsApp’s your resume to 98332779 ( no Calls)

•       Consultantin-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )pdated Resume / CV in Ms Word format to lilian@recruitflash.com or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

[Job ID: 1093205]

Responsibilities

• Handle inquiries from corporate and individual clients
• Conduct property viewings and guide clients through tours
• Support contract finalization in collaboration with local staff
• Coordinate and manage property handover to tenants, including preparation and guidance
• Perform administrative tasks such as document preparation and email correspondence
• Report updates and share progress with supervisors
• Provide post-handover customer support

Requirements

• Minimum 2–3 years of experience in B2C sales or customer service
• Proficient in Japanese (business level) to liaise with Japanese-speaking customers.
• Ability to work on weekends when required (compensatory leave provided)
• Strong communication and interpersonal skills
• Detail-oriented with good organizational abilities
• Proficiency in Microsoft Office applications is an advantage

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Kota Baba

EA Personnel Reg. no.: R22106801

EA License no.: 07C5771

Job Description

• Industry/ Organization Type: Retail Advertising Service Provider
• Position Title: Customer Service Executive
• Working Location: Potong Pasir
• Working Hours: 5 Days, Monday - Friday (9am - 6pm)
• Salary Package: Basic Salary + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Respond to client enquiries via phone and email in a prompt and professional manner.
• Prepare and process sales-related documentation, including quotations, sales orders, purchase orders, and delivery orders accurately and efficiently.
• Provide administrative assistance to the Sales Team, including reviewing visuals, floor plans, and preparing installation reports.
• Coordinate order processing activities and liaise with the logistics team to ensure timely delivery and installation arrangements.
• Support additional assignments and ad-hoc tasks as required to facilitate smooth business operations.

APPLY NOW!!!

• Minimum GCE “N” / “O” Level qualification.
• 1–2 years of relevant administrative or customer service experience preferred.
• Well-organized, detail-oriented, and able to manage multiple tasks effectively.
• Proficient in Microsoft Excel and Word.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #82665 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Role:

You will be facilitating immigration work, mainly on Singapore Permanent Resident and Singapore Citizenship applications. You will be responsible to develop and maintain the most up-to-date knowledge in Singapore inbound immigration regulations and policies to offer high-quality service to our clients with a keen eye for detail to perform with high work accuracy.

Responsibilities

• Manages immigration applications for clients relating to Singapore Citizenship and other applications etc

• Liaise effectively and work closely with clients on the required documents to ensure all documents are furnished for submission

• Advise clients on accurate documentation and provide advisory to them based on a deep understanding of Singapore inbound immigration regulations and policies

• Understand clients’ backgrounds and write cover letters to best present their profiles

• Ensure high work accuracy is delivered in all applications to the government bodies

• Provide exceptional customer experience and maintain high standards of service

• Attend to clients' queries and the completion of the formalities during and after post-submission within Company’s response time

• Updating and maintaining respective tracking sheets accurately in an organized and timely manner

• Any other duties assigned by Management

Requirements

• Minimally Diploma qualification in hospitality, mass communication, logistics or equivalent

• Strong communication skills with Chinese client and good written English skills

• Prior client management experience is required

• Preferably with at least 2 years of experience in customer facing & handling large volume of document . Client and project management experience is a plus

• No prior immigration experience is required as on-the-job training will be provided.

• Good time management skills & must be able to handle a high volume of digital documents

• Ability to plan workload and meet deadlines

Working hours:

Mon to Fri 9am - 6.30pm ( Hybrid Available )

About BUZUD

BUZUD is a leading healthcare and medical technology company in Singapore, specializing in innovative home-based medical equipment and Continuous Glucose Monitoring Systems (CGMS). We are committed to improving healthcare accessibility and affordability by working closely with healthcare professionals, partners, and consumers to deliver reliable and trusted solutions.

Position Overview

We are looking for dedicated and customer-oriented Customer Service Executives to join our frontline showroom team. In this role, you will work closely with internal teams to manage customer enquiries, deliver positive service experiences, and provide timely product and service support across our retail and showroom operations.

The ideal candidate is empathetic, detail-oriented, and passionate about delivering high-quality customer service while supporting operational and business objectives.

Key Responsibilities

Customer Service & Support

·      Handle customer enquiries via phone, email, WhatsApp, and walk-ins in a professional and timely manner.

·      Provide accurate product information and basic technical guidance on BUZUD medical devices, including CGMS and other healthcare solutions.

·      Assist customers with orders, returns, warranties, and after-sales support.

·      Manage service requests, feedback, and complaints, ensuring resolution within agreed service timelines.

·      Maintain and update accurate customer records in the CRM system.

Retail Operations & Showroom Support

·      Prepare and scan products in the showroom daily for merchandising and operational purposes.

·      Prepare items for sales team pick-up and delivery.

·      Manage showroom inventory, ensuring sufficient stock levels and timely replenishment.

·      Maintain cleanliness, organization, and overall presentation of the showroom.

·      Support retail operations, roadshows, and in-store customer service activities when required.

Coordination & Administration

·      Liaise with Sales, Operations, and Technical Support teams to resolve customer issues efficiently.

·      Coordinate oxygen concentrator rental confirmations, deliveries, and collections with hospitals, next-of-kin, and AIC.

·      Perform administrative and ad-hoc duties, including documentation and filing.

Compliance& Continuous Improvement

·      Ensure compliance with company policies, PDPA requirements, and healthcare regulations.

·      Contribute to service improvement initiatives and SOP development.

·      Identify and recommend suitable upselling opportunities where appropriate.

Other Duties

·      Carry out ad-hoc tasks and projects as assigned by the Manager.

Requirements

·      Diploma or Degree in Business, Customer Service, Healthcare, or a related field.

·      Prior customer service experience, preferably in healthcare, retail, or medical device environments.

·      Ability to work a 5.5-day work week, including one weekend day (Saturday or Sunday).

·      Willingness to work flexible hours and beyond stipulated working hours when operational needs arise.

·      Willing to attend and support meetings, customer visits, and company events when required.

·      Strong communication and interpersonal skills; fluency in English is required (Mandarin, Malay, or Tamil is an advantage).

·      Proficient in Microsoft Office applications and Customer Relationship Management (CRM) systems.

·      Ability to multitask, work under pressure, and handle customer issues calmly and professionally.

·      Customer-oriented mindset with a genuine passion for helping others.

Interested candidates

Please submit your application with a detailed resume, or email your resume to careers@buzud.com.

Only shortlisted candidates will be notified.

* Regularly visit customer sites to deeply understand their unique laboratory requirements and identify opportunities

* Prepare and deliver compelling sales presentations and product demonstrations, whether in-person or virtually

* Diligently work through and prioritize sales follow-ups via phone and email to effectively close sales to meet assigned sales target

* Continuously develop and maintain in-depth product knowledge for assigned product portfolio

* Strategize and implement marketing activities

Qualifications:

· Self-starter, results-oriented with keen interest in sales

· Possess a Diploma or Degree in Life Sciences or Chemistry

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to lilian@recruitflash.com or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Summary of role: We are seeking a driven Sales Engineer to promote and sell protection relays and switchgear solutions to clients in the utilities sector. You will work closely with engineers, consultants, and procurement teams to provide technically sound and cost-effective solutions.

Responsibilities:

Identify and develop business opportunities with utility companies and system integrators.

Provide technical sales support on protection switchgear and control systems.

Review tender specifications and prepare compliant technical-commercial proposals.

Conduct customer visits, presentations, and product demonstrations.

Liaise with internal teams to ensure timely delivery and after-sales support.

Requirements:

Diploma/Degree in Electrical or Power Engineering.

Candidates with technical sales experience in the utilities or power industry are preferred.

• Salary for experience candidates will be considered based on the years of experience and our internal salary structure

• 1 month AWS

• Variable Bonus up to 6 months depending on individual and company performance

• Working hours: 8.00 am to 5.00 pm / 8.30 to 5.30 pm / 9.00 am to 6.00 pm / 9.30 am to 6.30pm / 10.00am to 7.00pm

• Working days: Monday to Friday (1 day work from home per week)

• Annual Leave: 14 days up to 17 days for non-executive (Assistant Engineer and below)

• 18 days up to 21 days for executive (Engineer and above)

• Medical benefits of $500 per financial year (Benefit is extended to spouse and children (below 21 years old) of married employees)

• Insurance coverage: Hospital & Surgical (Benefit is extended to spouse and children (below 25 years old) of married male employees and child (below 25 years old) of married female employees)

• Term Life

• Personal Accident

• Maternity Insurance for female employee and spouse of male employee on the birth of their 1st 2 children claimable up to delivery bill of $6,000.00 whichever is lower.

• Flex Dollars of $500 per financial year

• Free annual year-end Health Check-Up

• Monthly Birthday Party Celebration

• Monthly Sports Activities

• New Born Gift

• CSR Initiatives

• Department Bonding Activities

• Biennial team building and staff appreciation dinner

• Gym Corner for employees to exercise

• Good Pay + Good allowance + Good Bonus

• Interested candidates please send an updated Resume / CV in Ms Word format to lilian@recruitflash.com or WhatsApp’s your resume to 98332779 ( no Calls)

• Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

* Regularly visit customer sites to deeply understand their unique laboratory requirements and identify opportunities

* Prepare and deliver compelling sales presentations and product demonstrations, whether in-person or virtually

* Diligently work through and prioritize sales follow-ups via phone and email to effectively close sales to meet assigned sales target

* Continuously develop and maintain in-depth product knowledge for assigned product portfolio

* Strategize and implement marketing activities

Qualifications:

· Self-starter, results-oriented with keen interest in sales

· Possess a Diploma or Degree in Life Sciences or Chemistry

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to lilian@recruitflash.com or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )