Total 788 Senior Executive customer experience manager job vacancies in The Philippines

• Average 3-Months PB + 1-Month AWS
• Exposure to high-value clients & assets
• Permanent hiring

Our client is a leading precious metals company specializing in gold, silver, platinum, and palladium bullion products. With a strong global customer base and secure storage facilities, the company operates both online and retail channels, delivering high-value assets with strict compliance and operational excellence.

Responsibilities:

• Provide a polished and personalised over-the-counter experience to walk-in clients, ensuring the highest standards of professionalism, discretion, and service excellence

• Manage high-value purchase and sale transactions of precious metals with precision, integrity, and strict adherence to company protocols

• Build strong rapport and long-term relationships with clients, understanding their investment objectives and delivering tailored support

• Offer prompt, articulate, and solutions-driven assistance via email and phone, maintaining a premium service standard across all communication channels

• Educate clients on market insights, product offerings, storage solutions, and the strategic benefits of precious metals

• Handle sensitive financial transactions and confidential information with the utmost discretion and compliance

• Maintain meticulous transaction records and ensure operational excellence in a secure environment

Requirements:

• Minimum Diploma / Degree in Business, Banking, or related discipline preferred

• At least 1 to 3 years of experience in banking, call center environment or any premium customer service environment

• Strong interpersonal and communication skills

• Professional presentation and polished customer-facing mannerism

• High levels of integrity, discretion and accountability when handling high-value transactions

How to Apply:

Qualified or interested candidates, please submit your updated resume by using the 'Apply Now' Button

We regret to inform that only shortlisted candidates would be notified.

Foong Sue Lee (Sophia)

Registration Number: R24119357
EA License Number: 18C9027

• Working Location: Changi
• Working hours:  Mon-Fri 9am-5.30pm | Alt Sat 9am-1pm
• Basic Salary:  $2500-$3500

Job Summary:

The Airfreight Customer Service Executive (Import) in Freight Forwarding is responsible for managing end-to-end airfreight shipments on behalf of customers, ensuring timely, accurate, and high-quality service delivery. This role requires strong knowledge of airfreight forwarding operations, shipment documentation, customs regulations, and coordination with carriers, ground handling agents, and internal teams.

Responsibilities:

• Manage end-to-end airfreight forwarding shipments, including booking, documentation, coordination with airlines and ground handlers, customs clearance (for imports), export documentation, billing, and shipment closure.
• Act as the primary point of contact for customers regarding import and export shipments, providing timely updates, handling inquiries, and resolving operational issues.
• Coordinate with airlines, ground handling agents, trucking partners, and customs authorities to ensure smooth shipment execution and compliance with regulations.
• Monitor and ensure compliance with service level agreements (SLAs), key performance indicators (KPIs), and internal operational procedures.
• Take ownership of complex or high-value shipments, proactively resolving delays, documentation discrepancies, or customs queries.
• Identify operational bottlenecks and recommend process improvements to enhance efficiency, accuracy, and customer satisfaction.
• Maintain accurate shipment records, reports, and regulatory documentation for internal, customer, and regulatory purposes.
• Support and guide junior customer service staff in airfreight forwarding procedures, shipment documentation, and best practices.
• Escalate unresolved customer or operational issues to management, ensuring appropriate follow-up.

Requirements:

• Solid knowledge of airfreight import processes, documentation, and customs requirements.
• Experience manage multiple airfreight import shipments simultaneously
• Previous hands-on experience in using Cargowise system is preferred.

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

At Crestar, we don’t just move air — we move ideas. As a leader in ceiling fan innovation and energy-efficient climate solutions, we’ve been helping homes and businesses stay comfortable, stylish, and sustainable for over 20 years.

We are looking for Customer Care Executives to join our company. The role involves providing prompt support service, customer service, and administrative tasks to drive business growth and ensure customer satisfaction.

We value employee well-being with a range of wellness events, flexible working environments and conducive workspaces. We encourage employees’ contributions to reimagine comfort and sustainability in homes.

Job Description:

Customer Inquiries

· Respond to customer inquiries via phone, email, chat, or in-person in a prompt, courteous, and professional manner

· Provide information about products, services, pricing, and company policies.

Issue Resolution

· Address and resolve customer complaints, concerns, and issues effectively and efficiently.

· Investigate and analyse problems to identify root causes and implement solutions.

FNG System

· Understand the function and guide of using the FNG system.

· Submit servicing requests for customer.

· Assign tasks to technician.

· Liaise with FNG (servicing booking system) & Nautilus (phone support)

Servicing Appointment

· Arrange servicing appointment with customer.

· Maintain clear and concise communication with customers, ensuring they understand the information provided.

Customer Feedback

· Follow up with customers to ensure that their issues have been resolved to their satisfaction.

· Solicit and collect customer feedback to assess satisfaction and identify areas for improvement.

· Relay feedback to management, sales & technician for consideration in decision-making process.

Team Collaboration

· Collaborate with other team members and departments to resolve customer issues and improve processes.

· Share customer feedback and insights with relevant teams for product/service improvements.

Product Knowledge

· Develop and maintain in-depth knowledge of the company’s products or services to provide accurate information to customers.

Warranty Cards

· Submit online warranty for customer (from email).

· Check submission for customer.

Google Reviews Management

· Encourage satisfied customers to leave positive reviews and address any negative feedback professionally and promptly.

Training and Development

· Participate in training programs and workshops to enhance customer service skills and product knowledge.

· Mentor and train new customer service team members as needed.

Performance Metrics

· Meet or exceed key performance indicators (KPIs) such as response time, resolution time, customer satisfaction ratings, and call handling metrics.

· Generate monthly report for monthly business review.

Job Requirements:

• Customer service experience preferred, training will be provided
• Working hours: Mondays to Fridays: 9am to 5.30pm, Alternate Saturdays: 9am to 1pm
• Working location: 1 Tampines North Drive 1, #04-18, T-Space, Singapore 528559 (near to Tampines Ikea, Giant, Courts)

Benefits:
14 days Annual Leave
Annual Wage Supplement
Performance Bonus
Company Incentive Trips
Medical and Dental Benefits
On-the-job and External Training provided

Job Description:

• In charge of supporting in maintaining all contract agreements as per company SOP
• In charge of assisting with the creation, review and analysis of contractual documents as well as ensuring the compliance with the company guidelines.
• In charge of the accurate and timely management of sales order activities
• Responsible in answering to customer inquiries which including updates on order and delivery status.
• In charge of supporting in generating department reports for management review and discussion.
• In charge of import and export shipments
• Responsible in ensuring of contract review is conducted timely, and contract deliverables are flown down to the responsible parties in compliance to the company SOP
• Taking charge of updating customers’ profiles, contract pricing and customer order pricing in the ERP system.
• Perform other duties as assigned.

Job Requirement:

• Minimum Diploma in Business or Engineering
• Minimum 2 years of working experience in customer service experience in a manufacturing environment

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description

• Industry/ Organization Type: Freight Forwarding
• Position Title: Customer Service Executive
• Working Location: Changi Airfreight Centre (Transportation Provided)
• Working Hours: 5 days (Mon – Fri; 9.00am - 6.00PM)
• Salary Package: Basic salary up to $2,800 + AWS + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Support the Customer Service Department and report to the Team Manager
• Manage bookings for both air and sea shipments
• Coordinate with air and sea carriers to arrange shipments
• Communicate clearly and effectively with customers, providing updates and handling enquiries
• Handle documentation for sea shipments, including preparing bookings and bills of lading
• Ensure accuracy in all records and paperwork

APPLY NOW!!!

• Minimum 'O' Level or equivalent.
• Experience or knowledge in air and sea logistics is an advantage
• Able to work independently and show motivation in daily tasks
• Willing to learn and take on new responsibilities as needed

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #77559 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Position Overview:

We are seeking a dynamic and experienced Technical Customer Service Executive to join our team. The ideal candidate is able to provide support to help customers resolve technical issues and ensure customer satisfaction through every interaction. This role involves troubleshooting with various stakeholders and requires a strong ability to manage customer interactions with professionalism and care. The Technical Customer Service Executive will oversee all customer interactions, ensuring responses are timely, accurate, and adhere to our high standards.

Key Responsibilities:

• Respond to customer requests and resolve technical issues promptly.

• Communicate clearly with customers and escalate complex issues to technicians or project managers.

• Provide expert guidance on personal data protection and ensure adherence to relevant regulations, safeguarding customer information at all times.

• Review and standardise all customer service replies to ensure consistency, clarity, and a high-quality service level across all communication channels.

• Monitor customer feedback and implement strategies to continuously improve service quality, ensuring customer satisfaction remains a top priority.

• Work closely with other departments to resolve complex customer issues and ensure a seamless service experience.

• Identify opportunities for service improvements or process enhancements based on customer feedback and operational insights.

• Follow up with customers to ensure that their concerns are fully resolved and their expectations are met, fostering strong customer relationships.

• Track, analyze, and report on customer interactions, ensuring key performance metrics (e.g., response time, resolution rate) are consistently met.

• Contribute to the development and implementation of customer service policies that enhance the overall customer experience and service delivery.

• Engage in proactive customer retention efforts, offering tailored solutions and services that meet their needs and improve overall satisfaction.

Requirements:

• Proven experience in a customer service role, with a strong understanding of customer care and support processes.

• Knowledge of personal data protection regulations and best practices.

• Strong communication and interpersonal skills, with the ability to articulate information clearly and professionally.

• Excellent problem-solving abilities, with a focus on resolving customer concerns efficiently.

• Ability to work collaboratively within a team and cross-functionally with other departments.

• Detail-oriented with the ability to manage multiple tasks and priorities in a fast-paced environment.

• Good written communication skills and comfortable using Google Suite and Mac OS.

• Experience in providing some level of technical support in systems or software is an added advantage.

• Please note: This position requires weekend availability. Applicants who are unable to work weekends will not be considered.

Roles and Responsibilities:

• Handle full order process spectrum in generating sales orders, purchase orders, goods receiving, delivery orders and invoices.
• Coordinate with sales, service team, and finance teams to ensure smooth order fulfilment.
• Issue purchase orders timely for both local and overseas, monitor vendor delivery schedules, and implement corrective actions as needed.
• Ensure timely invoicing, dispatch, and advance payment follow-ups in coordination with finance.
• Coordinate shipment arrangement with suppliers, customers, forwarders and courier service. Including prepare import, duties/taxes and shipping documents.
• Perform goods receiving upon shipment arrival into the systems.
• Handle customers’ complaints, enquiries, shipment discrepancies related to orders with factory.
• Assist in processing warranty / RMA claims.
• Oversee inventory management, including tracking of stock levels and movement
• Support cross-functional teams with related tasks to facilitate smooth operations
• Assists in documentation filing and handling of incoming calls.
• Ensure all documentation complies with Hexagon’s standards and practices
• Perform ad-hoc duties and responsibilities as assigned

Licensing Portal

• Manage and update all licensing activities in HCP portal.
• Trouble Shooting for licensing upon request.
• Sending the license file for reseller once received payment
• Update the license expired date according to the contract term

SMAX SFDC Portal

• Process the AFM billing via SMAX portal
• Check and review the service report through SMAX porta
• Require key in Compliance order won in SFDC tool
• Create CPQ quotation for License Compliance

Qualifications/ Requirements

• Minimum Diploma in Business/Sales & marketing or related discipline
• Minimum 3 years of proven experience in order management, shipping or related role
• Experience with Salesforce (SFDC)/ Service Max/ HCP/ Navision tools
• Strong communication (oral and written) and inter-personal skills 
• Able to interact effectively with all levels of staffs, both locally and overseas
• Ability to work efficiently under pressure while managing multiple tasks
• Positive, can-do attitude and strong team player mindset
• Meticulous with a keen eye for details

Key Responsibilities:

• Act as the primary point of contact for assigned customer accounts, providing regular onsite support to maintain strong client relationships.
• Visit customer locations to assist with order coordination, delivery arrangements, and product/service enquiries.
• Manage end-to-end customer order processing, from order receipt to delivery and invoicing.
• Coordinate closely with internal departments (production, QA, warehouse, and logistics) to ensure timely and accurate fulfilment of customer requirements.
• Collect and address customer feedback or complaints onsite, ensuring prompt follow-up and resolution.
• Assist in the preparation of service reports, order summaries, and performance metrics for key accounts.
• Ensure customer documentation such as delivery orders, product specifications, and service reports are accurately maintained and filed.
• Provide training or product briefings to customer teams when required (e.g. on product usage, packaging requirements).
• Support business development and account management by identifying potential upselling or service improvement opportunities during site visits.

Requirements:

• Diploma or higher in Business Administration, Customer Service, Supply Chain, or related field.
• Minimum 3–5 years of experience in customer service, account coordination, or client support roles
• Willing and able to travel to customer sites regularly within Singapore.
• Strong interpersonal, communication, and problem-solving skills.
• Comfortable working both independently onsite and collaboratively with internal teams.
• Knowledge of manufacturing or supply chain processes will be an advantage.

Job Overview:

This role focuses on managing B2B clients by building and maintaining long-term, strong relationships with key decision-makers. Through proactive service and effective resource coordination, you will continuously enhance customer satisfaction, strengthen client confidence in our products and services, and drive customer retention and renewal rates.

Job Responsibilities:

Client Relationship Management

• Maintain regular and proactive communication with clients, building trusted and long-term partnerships.
• Ensure clients’ successful use of company products and services.
• Drive customer satisfaction, renewal rates, and business expansion opportunities.

Project Implementation & Management

• Coordinate internal resources to ensure efficient delivery of client solutions.
• Assess client needs, oversee project management and execution to achieve client goals.

Business Performance Ownership

• Take responsibility for key business metrics
• Drive customer growth and retention in line with company objectives.
• Identify potential client needs to promote cross-selling and upselling, and prevent churn.

Demand Management & Value Creation

• Gather and analyze client needs, identifying core business pain points.
• Translate client requirements into actionable business value, collaborating with Product, Tech, and other teams to optimize solutions.

Job Requirements:

• Excellent communication and customer service skills, with the ability to address diverse client needs effectively.
• Strong learning agility, adaptability, and resilience under pressure.
• Proven project management experience and capability to independently manage complex projects.
• Skilled in cross- department collaboration and efficient coordination of internal and external resources.
• Background in blockchain technology or account management is an advantage.

Job Description

• Industry/ Organization Type: Freight Forwarding
• Position Title: Customer Service Executive
• Working Location: Changi Airfreight Centre (Transportation Provided)
• Working Hours: 5 days (Mon – Fri; 9.00am - 6.00PM)
• Salary Package: Basic salary up to $2,800 + AWS + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Support the Customer Service Department and report to the Team Manager
• Manage bookings for both air and sea shipments
• Coordinate with air and sea carriers to arrange shipments
• Communicate clearly and effectively with customers, providing updates and handling enquiries
• Handle documentation for sea shipments, including preparing bookings and bills of lading
• Ensure accuracy in all records and paperwork

APPLY NOW!!!

• Minimum 'O' Level or equivalent.
• Experience or knowledge in air and sea logistics is an advantage
• Able to work independently and show motivation in daily tasks
• Willing to learn and take on new responsibilities as needed

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #77559 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Operations Customer Service Executive (OCSE) 

Salary: $3000 - $3500
Working Time: Monday - Friday, 8.30 am – 5.30pm / 9am – 6pm (can choose)
Working Location: Paya Lebar

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• With permit declaration through Tradenet is preferable
• Computer literacy eg: proficient in MS Word & Excel etc

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Upgrade from retail or call centre into a premium financial environment.

Work with gold & silver investments and handle high-value clients in a professional showroom setting.

Employment Type

Contract (3 + 3 Months, Convertible)

Job Summary

Support the operations of a patient liaison centre, ensuring smooth coordination of patient services, appointments, and VIP engagements. Work closely with stakeholders to deliver high service standards and operational efficiency.

Key Responsibilities

• Support daily operations including patient appointments, admissions, and liaison services
• Coordinate VIP/VVIP patient journeys and visits with internal stakeholders
• Supervise and guide frontline operations staff
• Review and improve workflows to enhance service quality and efficiency
• Handle service issues, complaints, and implement service recovery
• Support reporting, data tracking, and operational analysis
• Participate in projects and initiatives to improve patient experience
• Perform frontline duties when required
• Support 24/7 on-call rotation

Requirements

• Bachelor’s Degree in any discipline
• 2–3 years of experience in healthcare or service-related roles

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026  

Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

*Provide support and quality customer service to clients.

*To assist on customers / suppliers inquiries via phone call or email promptly.

(Liaise with different party for shipment delivery schedules)

*Manage telephone enquiries in a professional manner.

*Take note of customers' requests and follow-up actions to fulfil customer's request

*Work and coordinate with customers for shipment delivery schedule

*Handle client complaints and take appropriate action to resolve them.

*Maintain and update customer’s records.

*To upkeep and file related documentations on time and accurately.

(E.g. delivery orders, shipping documents, boat vouchers and transaction records are well-maintained. etc).

*Maintain a good relationship and rapport with vessel crew, officers and representative.

*To perform other job-related functions as and when necessary as directed by Superior.

Job Requirements

*Minimum Diploma or any other equivalent.

*Fresh graduates are welcome toapply.

*Possess good interpersonal,communication skills and able to work independently.

*Passion for customer service and a good team player.

*Training will be provided.

*Singaporean/ PR/ Malaysian are welcome.

Job Highlights

• Permanent Role
• Great Opportunities for Learning and Career Growth
• Competitive salary package: Variable Bonuses, Yearly Increment, Transport Allowances, etc

Please submit your resume to gracepang@yeolighter.com.sg and only shortlisted candidates will be contacted.