Total 17,343 Others customer experience manager job vacancies in The Philippines

• Location: Sembawang / Woodlands
• Monday - Friday: 8.30AM - 5.30PM

This organization specializes in precision cleaning, surface treatment, and contamination-controlled services for high-specification industrial components. Operating in cleanroom environments, it supports manufacturing sectors that require strict quality, safety, and reliability standards, ensuring components meet exacting customer and regulatory requirements.

Key Responsibilities

• Perform precision cleaning of parts using approved solvents (e.g. IPA), abrasive pads, and manual polishing methods

• Handle aluminum, stainless steel, and ceramic components at chemical wet bench areas

• Prepare sample kits, cleanroom packaging, and boxing of parts for shipment

• Conduct in-process inspections to ensure parts remain in good condition throughout cleaning

• Safely handle, use, and dispose of chemicals according to safety guidelines

• Mask parts accurately for bead-blasting and other specialized processes when required

• Update spreadsheets and basic records to track production and quality data

• Maintain strong 6S housekeeping standards and safe work practices at all times

• Support multitasking across workstations and assist with ad-hoc operational tasks

• Participate in quality, safety, and training programs, and promptly identify deviations from quality standards

Requirements

• Minimum Nitec
• Able to handle Chemical
• Open to Cleanroom environment

HOW TO APPLY:
Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd
EA Licence No.: 04C4294
EA Personnel: Chua Xue Min (Joesefyn)
EA Personnel Reg. No.: R23113090

Do you enjoy making sense of data to improve real-time service delivery? Are you motivated by understanding how services work on the ground and helping teams deliver better outcomes for families? We are looking for someone who enjoys translating data to drive actionable improvements to strengthen performance and sustain quality delivery.  

Description of Division

You will be part of the Regional Team under the Service Management Division of KidSTART Singapore Limited (KSL). Your role will be to oversee the effective implementation of KidSTART in each region and/or across regions and the service management of KidSTART Agencies (KSAs) and funded healthcare partners. This also involves managing relationships with partners/stakeholders such as MSF Social Service Offices, Family Service Centres, Preschool Operators, Polyclinics, Hospitals etc, who are part of the KidSTART eco-system of delivery.

Key Responsibilities

1.       Service Management (KSL and Funded Partners)

a.       Assist and support the Regional Head to carry out regular contract management and programme monitoring of KSL teams, hospitals and KSAs to ensure compliance with Funding Agreement and drive achievement of programme deliverables.

b.       Assist the Regional Head to support the design, planning and implementation of operational initiatives.  This includes contributing to alignment with Service Standards Requirements and leveraging on dashboards and data analysis to monitor performance and inform decision making.

c.       Act as the primary liaison officer between KSL, hospitals and KSAs, leading efforts to review and strengthen collaboration. 

d.       Conduct data verification in accordance with funding agreement and service standards requirements.

e.       Monitor manpower recruitment and training of KSPs, hospitals and KSA staff to ensure capacity and capability in service delivery.

f.       Perform main liaison role between KSL, ComLink+ and KSAs to support the KidSTART-ComLink +integration.

g.       Supervise incident reporting, incident management, and investigation to ensure appropriate resolution.

h.       Provide support to KSAs in times of crisis to ensure continuity of service to KidSTART families.

1.      Operational Data Analysis

a.       Consolidate and analyse KPI and performance data across KSL and KSAs. This includes tracking trends, identifying performance gaps, and highlighting risks against service standards and programme requirements.

b.       Develop and coordinate action plans in response to KPI outcomes, audits or performance reviews through working closely with service delivery teams to track progress, follow up on deliverables, flag delays or emerging risks.

c.       Analyse service delivery data, including caseloads, workload distribution and service intensity to identify service gaps, operational bottlenecks and opportunities to improve processes, reporting and operational efficiency.

d.       Assess factors that affect service delivery and outcomes to better curate solutions to improve service delivery outcomes.

e.       Provide timely feedback to Service Management Teams, Ops Planning and Programme Development teams to support informed decision making.

f.       Work closely with other divisions to align data, insights and action plans.

Competencies

·      Strong administrative, facilitation &communication skills with a proven track record in programme management and building community partnerships

·       Able to facilitate and negotiate effectively with partners 

·       At least 2years of supervisory experience or experience in a leadership role

·      At least 3-4 years' experience in service management, performance analysis and programme monitoring

·      Familiarity with systems thinking, community development approaches and/or the early childhood landscape will be an advantage

·      Strong planning and problem-solving skills; exercises initiative and displays innovation in coming up with solutions

·      Adaptable and flexible in managing varied stakeholders and partners

·      Strong presentation skills, with the ability to communicate clearly and confidently to various stakeholders.

·      Able to work well in a fast-paced and dynamic environment

·      Confident, effective and collaborative team-player with strong interpersonal skills

·      Able to analyse KPIs and operational data, confident with data analytics and dashboards

·      Proficient in Excel, Power BI, and reporting tools, with experience using CRM systems and operational reports to support monitoring and decision‑making.

GUEST SERVICES MANAGER (DUTY MANAGER)

Mandarin Oriental, Singapore is looking for a Guest Services Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

About the job

Based at the Mandarin Oriental, Singapore, the Guest Services Manager is responsible for daily smooth operations within the Rooms Division, delivering exceptional guest experiences, and maintaining high service standards. The position reports directly to the Front Office Manager.

As Guest Services Manager, you will be responsible for the following duties:

• Attend to guest's requests and complaints
• Investigate complaints and address to the department concerned and response to guest with an appropriate explanation and apology
• Ensure LQE and CQE is delivered and a smooth and successful operation is carried out in these areas daily
• Coordinate with Front Office and Guest Services on VIP arrivals, walk-ins, groups and guests with special requests
• Coordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition
• Coordinate with Housekeeping and Food and Beverage on any special requests for VIPs
• Coordinate with Security with regards to any criminal act within the hotel or suspicious guests
• Coordinate with Front Office cashiers on vouchers, billing instructions, deposits, rebates etc, to minimize bad debts, skippers, untraceable charges and allowances
• Inspect VIPs arrival rooms with appropriate amenities set up
• Meet and greet VIPs arrivals and departures as highlighted by Director of Rooms or Front Office Manager
• Uphold FLHSS procedures within the division
• Uphold grooming standards
• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
• Attend scheduled meetings
• Perform any other duties as assigned by Superior
• Ensure that standard, policies and procedures are maintained
• Responsible in reporting any cleanliness findings within the hotel and address with the relevant department
• Make every effort to ensure that guests of the hotel are made as comfortable and contented as possible
• Coordinate and take charge of any emergency until General Manager or Hotel Manager arrives
• Recommend improvements in hotel operations where there are opportunities for improving service, increase revenue, etc
• Check the reading file to update on all new e-mails, faxes or correspondence which may require personal attention
• Attend Front Office briefing and Operations meeting and ensure that all instruction given is carry out expeditiously
• Highlight log entries during daily Operations meeting
• Check through the day arrival report and ensures that the necessary preparations are done by respective departments
• Check VIP rooms and their special requests
• Check all public areas and colleague areas for any irregularities and cleanliness
• Check on the working condition of elevators, lobby lights, air conditioning, in-house music and other hotel equipment and report defects where/when necessary
• Check daily event order and ensure that the necessary signboards and arrangements are done
• Ensuring IT equipment at the reception and lobby are functioning well
• Log all complaints/irregularities for Management reference
• Handle all complaints from guests and transmits them to the departments concerned and see that corrective actions are taken immediately
• Constantly check appearance, grooming of uniform colleagues
• To conduct physical room checks for remaining departures beyond 1600 hours
• Ensure Front Office colleagues verify the Housekeeping report and follow up on any discrepancies
• Ensure all lights in the public areas are lit at the appropriate time
• Ensure the sky signs are fully lit at 1900hrs
• Conduct random check on all colleagues to ensure that nobody sleeps while on night duty
• Ensure that all areas are cleaned and checked thoroughly by night cleaners
• To run night audit for HMS and InfoGenesis
• Extend assistance in all areas especially operations
• Attend Rooms Division update weekly
• Conduct departmental training and also makes appropriate suggestions to improve whenever necessary
• Attend to any medical assistance not limited to guest but to colleagues as well
• Take charge during emergency until General Manager and Hotel Manager arrives
• Performs any assignment as delegated by the General Manager, Hotel Manager, Director of Rooms and Front Office Manager

As Guest Services Manager, we expect from you:

• Candidate must possess at least a Bachelor's Degree/Post Graduate Diploma/Professional Degree, Diploma/Advanced/Higher/Graduate Diploma or equivalent.
• At least 3 years of working experience as guest services personnel in luxury hotel or similar capacity is required for this position.
• Preferably familiar with emergency procedures, security protocols and guest service standards.
• Willingness to work shifts, weekends, and public holidays
• Strong knowledge of hotel operations, guest relations, and service standards

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

THIS IS A 2-YEAR RENEWABLE / CONVERTIBLE CONTRACT ROLE.

Duties and Responsibilities

To be responsible for show readiness of the Singapore Air Force Museum, for daily operations of interactive exhibits & sound/PA systems, and technical equipment & AVL systems for Museum events, in the areas of equipment operation and handling. To be responsible for the appropriate management/scheduling of and training for technical maintenance duty/works, and ensure that preventive maintenance works are carried out in a timely and efficient manner. To enforce all safety and security guidelines and access regulations for both staff members and contractors with minimal supervision.

• Enforce and adhere to Museum’s SOPs and best practise & procedures.
• Produce detailed schedules which include technical maintenance workplans, staffing assignments and milestones for upcoming exhibit projects and tasks
• Support the close working relationship with facility management for M&E works, and other operational departments by maintaining a master museum calendar
• Schedule, facilitate and coordinate administrative procedures, including training and work safety documents for installation works etc to ensure safety compliance
• Research and keep updated on latest interactive exhibit build and technology, and able to independently programme at least 1, and operate 2-3 technical equipment and systems
• Carry out ongoing quality control evaluation on interactive exhibition maintenance operations, and able to carry out specialist repairs in at least 1 discipline of equipment and system
• Work closely with exhibition development to provide direct and significant technical expert inputs to exhibit and content development, and design for future projects and remediation
• Oversee the day to day operational readiness of FOH Operations, exhibits and closing duties, and respond to emergency situations for prompt repairs

• Perform regular checks, coordinate repairs and document exhibition operatives in the Museum
• Coordinate exhibition logistics and oversee contract labour for travelling exhibitions including load in and load out, installation and teardown
• Perform other duties as assigned

Job Requirement

• At least 4/5 years of experience working in galleries/exhibits/events production/show tech (AVL, projection mapping etc)
• ITE/Diploma in Media Production, M/E Engineering or Equivalent
• An interest and passion for Singapore’s aviation history and technology
• Self-directed learner and problem solver who can perform under pressure
• Good verbal and written communication skills
• Good time management skills
• Cultural understanding and empathy for diverse communities
• Availability to work on evenings, weekends and public holidays
• Team player
• Certifications in First Aid/Bizsafe L2/Scissors Lift will be an advantage
• Service oriented and enjoy interacting with people
• Shortlisted candidate must be comfortable to work at the Singapore Air Force Museum located at Paya Lebar

HMM..

*   Currently feel stagnant and not progressive?

*   Ready to grow your communication skills and confidence?

*   Want to try something new and challenge yourself?

Step into Next-Level Vibes

Location: The work location will be at MOE schools in either the North or East region

5 days working

Requirements:

• At least 10 years and above of relevant working experiences in a supervisory role.

• 3 years of experience providing IFM services

• SIFMA Certified FM Expert (CFME) (Tier 3) certification or higher

Job Summary:

• Oversee daily facilities operations and maintenance activities across assigned sites, ensuring building services and M&E systems remain operational, safe, and compliant.

• Plan, coordinate, and monitor preventive, corrective, cyclical, and ad-hoc maintenance works while ensuring service delivery meets contractual KPIs and quality standards.

• Act as the key liaison with clients, authorities, consultants, contractors, and service providers, addressing operational issues and maintaining strong stakeholder relationships.

• Supervise FM Executives, technicians, subcontractors, and vendors, ensuring compliance with safety, statutory, and contractual requirements.

• Monitor contractor performance, fault rectification, incident response, and service recovery to ensure operational efficiency.

• Prepare and review operational reports, maintenance records, KPI reports, quotations, procurement requests, and related documentation.

• Support improvement initiatives, upgrading projects, digitalisation efforts, sustainability programmes, and energy-saving initiatives.

• Ensure compliance with workplace safety, fire safety, environmental regulations, and company policies.

For interested applicants, kindly send your resume in Word/PDF format to include the following in your resume including:

1. Current Salary

2. Expected Salary

3. Availability

4. Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

NGUYEN THI DOAN | R23116355

RRecruiter Pte. Ltd. | 18C9514

For the past 75 years, MS First Capital has been actively involved in the non-life insurance business both in Singapore and across Asia. Our roots can be traced back to the 1950s where we engaged in writing bothpersonal and commercial lines of non-life insurance business across various classes such as Fire, Engineering, Marine Hull, Marine Cargo, Bond, Professional Indemnity, Motor, Public Liability, Worker's Compensation, Personal Accident and other Miscellaneous Accident.

We are a reputable source of cutting-edge insurance options, catering to a diverse range of clients, both individuals and corporate. We are proud that our financial strength rating of 'A+ (Superior)' with 'Stable' outlook has been reaffirmed by AM Best, given our consistently impressive financial performance. We are also recently awarded Top 300 Employer by the Singapore Opportunity Index for our effort in creating meaningful career pathways, fostering inclusive growth, and investing in our employees' potential.

This is a perfect gateway into the highly niche sector of non-life reinsurance, part of Singapore's bustling financial services sector. As a wholly-owned entity of the world-renowned Mitsui Sumitomo Insurance (MSI) Group, we are dedicated to developing young talents for our sector. As a member of our leadership team, you can look forward to career development, professional training, a friendly and collaborative culture and a competitive compensation package.

Responsibilities

• Underwrite Non-Marine (Property, Construction, Energy, Engineering and Liability) insurance policies/covers for large and complex commercial risks in Singapore and other Middle East/APAC territories
• Manage ongoing insurance broker relations and expectations in relation to underwriting, co-ordinating and ensuring the flow of relevant and timely information and communication between internal functions and external parties
• Contribute to managing and developing an agreed portfolio of accounts, negotiate with brokers/customers to achieve favourable terms for the Company
• Underwrite allocated cases in line with the agreed processes with the necessary senior direction and support; underwrite risks in accordance with the Company’s capacity and risk appetite
• Review relevant classes of proposals (case by case) and making balanced and well-reasoned recommendation for acceptance of each case above one's authority
• Provide error-free documentation to brokers/customers
• Ensure transactions are processed within the agreed timeframe; supervise and guide the allocated processing team to ensure timely and accurate recording of transactions
• Ensure compliance with all laws, regulations, and guidelines, including internal policies, rules and procedures
• Develop own skills/knowledge in the functional area with the aim of enhancing the quality of work and achievement of KPIs

Requirements

• At least 10 years' re/insurance underwriting experience in large/complex commercial risks segment; specific experience in the Middle East and/or APAC region is an added bonus
• SCI qualification/Membership of Chartered Insurance Institute (UK) or equivalent; a Degree in engineering or a related technical discipline will be ideal
• Compensation and job title will be commensurate with the candidate’s experience level; salary range stated in this job posting is meant as a guide only
• Knowledge/understanding of the risks underwritten in corporate/commercial segment
• Knowledge of commercial insurance underwriting process and market practices
• Understanding of reinsurance concept and practices
• Experience of conducting risk surveys
• Ability to understand/ interpret insurance conditions, clauses and warranties
• Ability to identify, analyse and interpret data, statistics and information for evidence-based decision-making

We regret that only shortlisted candidates will be contacted. We may retain your personal data for as long as it is necessary to fulfil the purposes for which they were collected, or as required or permitted by applicable laws. Should you disagree, please contact our Data Protection Officer <DPO@msfirstcapital.com.sg> for more information on the retention and disposal of your personal data.

Responsibilities

• Support general administrative tasks and daily operations to ensure smooth workflow.
• Maintain accurate and up-to-date records of service providers and clients in the system.
• Prepare, issue, and input data for invoices with precision and timeliness.
• Organize, manage, and maintain paperwork and documents related to claims and site progress, ensuring everything is properly filed.
• Monitor and follow up on work orders and progress reports, providing updates as needed.
• Assist in handling various formalities, including paperwork related to claims.
• Undertake any other duties or ad hoc tasks assigned by the supervisor to support team objectives.

Requirements:

• Minimum Diploma or equivalent
• Possess at least 1 year of relevant experience. Candidates who have no experience but willing to pursue a career in corporate insurance operations are welcomed.
• Able to work independently and a good team player
• Able to multi-task and meet deadlines

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to ken.ng@peopleprofilers.com

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Location: Hougang

Working Days: Monday - Friday

Working hours : 8:30am -5:30pm

Salary : $2,800 – $3,300 

Responsibilities

• Handles recruitment matters such as job posting, conducting interview, preparation of employment contract and onboarding 
• Maintain & update employee personal files
• Manages foreign workers matters such as work pass matters: applications, renewals, cancellation and etc. and accommodation matters.
• Handle staff training schedule and liaise with trainers regarding availability to conduct classes. 
• Coordinate and communicate with other departments to meet staff training needs
• Handle submission for government training grants and staff absentee payroll claims
• Responsible for staff welfare activities coordination and request for event quotation 
• Support on implementation of HR initiatives and activities
• Any other ad-hoc work as assigned by the management 

 Requirements

• Diploma in any disciplines with at least 3 years of working experience in HR
• Good knowledge on Singapore employment law and HR practices
• Proficient in Microsoft Office applications

Kelly Chong Reg No:R26161160

The Supreme HR Advisory Pte Ltd EA No: 14C7279