What do we expect from you?
Under the guidance of the Executive Housekeeper or any other authorized by the management, to be responsible for assigning and supervising the activities of the room attendants, house porters and linen porters to ensure clean, orderly, attractive and well maintained guest rooms, corridors, fire exits, stairways and service areas on assigned floors/areas.
Responsible for ensuring that all staff and guest issues are dealt with in an effective and timely manner. To act in the hotel’s interest and as your direct manager’s representative in their absence.
How your day looks like:
- Supervise the allocation of work assignments to Room Attendants and Porters to ensure maximum coverage.
- Assign special duties to Room Attendants and House Porters on assigned floors.
- Check the computer system throughout the day for an update of room status.
- Check and return an allocated number of guest rooms to the standard required by the hotel
- Report to the Housekeeping office any rooms which do not require service, are “Do Not Disturb” or are double locked by the afternoon and to log these on the hand over.
- Report and log any maintenance defects found in the rooms and assigned areas. Liaise with Maintenance and Reception regarding all out of order rooms.
- Ensure soft furnishings and décor of rooms are maintained to standard.
- Oversee implementation of deep cleaning and replacement.
- Check on a daily basis the arrivals, departures and VIP lists.
- Check VIP rooms to ensure they are cleaned and maintained to the required standard. Ensure VIP gifts are replenished.
- Control and supervise the issue and recording of keys and bleeps to all departmental staff on a daily basis.
- Check that adequate linen, cleaning materials and guest supplies are held in each floor linen and supplies cupboards. Liaise with the linen room and valet as required.
- Ensure all public area and back of house areas are clean.
- Assist in stock taking of Housekeeping items when necessary.
- Assist in monitoring and controlling housekeeping procedures, including lost property, key and pager control, security and emergency procedures, Health and Safety for employees and guests to ensure optimum guest satisfaction, sales maximization and profitability.
- Participate in conducting weekly inspections of all areas to ensure physical facilities are kept in optimal condition by full implementation of preventative maintenance programs and judicious planning and management of FF&E.
- Create and implement green policies and procedures to reduce waste and energy consumption.
- Report immediately any valuable lost property to security and to log packages and all other lost property.
- Handle guest requests, queries and complaints with immediate action and thorough follow up and refer when necessary.
- Assist fellow employees to perform similar or related jobs as and when necessary.
- Carry out any projects and assignments as directed by the Executive Housekeeper
- Preparation and completion of timesheets, rotas, holiday schedules, in line with business needs, as and when required
- Preparation and completion of Purchase Orders (Fourth Hospitality) as and when required
- Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management.
How do I deliver this?
Tell it like it is- Authentic, honest, you mean it, sincere, true.
Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.
