Total 1,337 Manager level Customer Service job vacancies

Experience Chinese Teacher cum Operation Manager Wanted

This position reports to the director. Bowen Education Centre Pte. Ltd. is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the recruitment and on-going development of a superior workplace.

Job Highlights

·       Join a vibrant tuition centre community at Hougang MRT.

·       Competitive base salary + Performance Bonus for strong teaching performance.

·       Permanent role with long-term career growth and employee benefits.

·       Inspire young learners at Primary & Secondary levels with your passion for teaching.

Specific Responsibilities

1. Teach Chinese language lessons aligned with MOE syllabus (Primary & Secondary Level)

2. Create educational materials to further demonstrate subject matter to be covered in tutoring sessions to deliver structured, engaging enrichment classes.

3. Create a dynamic, interactive classroom that sparks student interest.

4. Monitor students progress, provide feedback and update parents regularly.

5. Support tuition centre operations and events.

6. Able to work evening and weekend

Requirements

• ·       MUST have 3 years or more experience teaching Singapore Primary & Secondary Level Chinese.
  

  ·       Certified and passionate educator with strong classroom presence.
  

  ·       Proficiency in Chinese (spoken & written) required; English preferred.
  

  ·       Bachelor’s Degree in Chinese Language or related field preferred.
  

  ·       Familiar with MOE standards, able to design effective lesson plans.
  

  ·       Patient, caring, responsible, and positive personality.
  

  ·       Strong communication skills with students and parents.
  

  ·       Singaporeans or Permanent Residents preferred.
  

  ·       Basic computer skills (MS Word, internet).
  

Ready to Make A Difference?

Bring you passion for teaching Chinese to Hougang Central and inspire the next generation of learners. Apply today!

• Position : Learning Centre Officer/Manager

• Location : Lentor / Tampines

• Working hours : 5 Days 9am - 6pm (Fixed Off Wednesday & Thursday)

• Salary (commensurate with experience) : Up to SGD4000 + Performance Bonus + 7 Days Leave

• Duration : Permanent

• Industry : Education / Training & Development

Main Responsibilities:

• Support customer acquisition by onboarding new parents

• Promote and recommend suitable coding programmes

• Drive customer engagement through special programmes, competitions, and community events

• Build and maintain strong relationships with parents and act as their advocate

• Plan and execute lead generation activities (e.g. parent sharings, trial classes) and ensure class payments are collected

• Coordinate with teaching team on student assessments and follow up with parents for conversion

• Handle general administrative tasks (onboarding emails, data entry, research, data management)

• Maintain accurate and updated customer records in the CRM system

• Track student progress and manage ongoing parent relationships

• Other ad-hoc activities assigned

Requirements:

• Strong communication and problem solving skills

• Driven, fast learner, proactive and ability to work in a fast-paced environment

Email to: diana@searchpersonnel.com.sg or call me at: 6398 5682 for more information.

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates nor bind them with any contract.***

Diana Okta Tio

Deputy Consulting Director (APAC)

Reg no.: R2094678

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Job Description

• Oversee servicing, maintenance, and repair of HVAC systems, especially water-cooled and air-cooled chillers
• Manage a team of technicians and subcontractors for preventive and corrective maintenance
• Plan and schedule service jobs, ensuring timely completion and client satisfaction
• Attend site inspections, troubleshoot system issues, and provide technical solutions
• Ensure compliance with safety standards, regulations, and company policies
• Liaise with clients, consultants, and internal teams on service matters
• Prepare service reports, quotations, and maintenance contracts
• Monitor spare parts inventory and coordinate procurement
• Drive continuous improvement in service quality and operational efficiency

Job Requirements

• Diploma/Degree in Mechanical Engineering, Electrical Engineering, or related field
• Minimum 5–8 years of experience in HVAC/chiller systems, with supervisory experience
• Strong knowledge of chiller systems (e.g., centrifugal, screw, scroll chillers)
• Familiar with BMS, cooling towers, pumps, and chilled water systems
• Good leadership, problem-solving, and communication skills
• Ability to manage multiple projects and work under pressure
• Knowledge of local safety regulations and standards (e.g., MOM, WSH in Singapore)
• Proficient in MS Office and report preparation

Preferred Qualifications

• Experience in managing large commercial or industrial HVAC projects
• Relevant certifications (e.g., BCA, BizSAFE, HVAC-related certifications)
• Class 3 driving license (Singapore) is an advantage

Full-time Centre Manager - Oodles Math (AMK Centre)

OodlesMath (AMK Centre), operated by LK Prime, is opening a new tuition centre and seeks a passionate Centre Manager who thrives in a lively and positive environment.

• Position: Centre Manager (Full-time)

• Location: 728 Ang Mo Kio Ave 6

• StartDate: Mid-April 2026

What You’ll Do

• Keep the centre running smoothly with daily admin and operations

• Help achieve student enrolment and retention goals

• Communicate warmly with parents/guardians and respond promptly to queries

• Liaise with HQ on tuition programmes and learning materials

• Manage payments and keep records accurate

• Coordinate teachers’ schedules to ensure smooth class operations

• Support student reviews and promotions

• Ensure student safety and well-being

• Maintain a clean, welcoming centre and classrooms stocked with materials

• Assist with ad-hoc projects when needed

What We’re Looking For

• Diploma or equivalent qualification

• At least 2-3 years’ experience in education, retail, airlines, or other customer-focused industries

• Strong communication skills in English; proficiency in Mandarin is preferred

• Kind and nurturing with children; professional with parents

• Organised, reliable, and proficient in MS Office and Excel

• Able to work

∙ Wednesday to Friday: 1:00pm – 9:00pm

∙ Saturday and Sunday: 9:00am – 6:30pm

∙ Closed on Mondays, Tuesdays, and Public Holidays

• Open to Singaporean Citizens or Permanent Residents only

How to Apply

Please submit your resume/CV to LKprime.sg@gmail.com or WhatsApp us at +65 8490 6748. Only shortlisted candidates will be contacted for an interview.

About Oodles Math (Previously Oodles Learning)

Since 2010, Oodles Learning has been the only certified Math tuition partner of onSponge, delivering the official onSponge learning programmes across its 19 centres in Singapore. Our coaches are stringently selected, rigorously trained, and assessed to ensure our students’ highest quality of education.

Overview

The Assistant Contract Manager supports the contract and commercial management of data centre projects, assisting with contract administration, documentation, and compliance across the project lifecycle. This role is ideal for candidates looking to deepen their exposure to mission-critical infrastructure projects in a fast-growing data centre

• Assist in administering contracts and agreements

• Track contractual deliverables, notices, and obligations

• Maintain accurate and well-organised contract documentation and registers

• Support the preparation and evaluation of variations, change orders, and claims

• Assist in tracking extensions of time (EOT) and associated documentation

• Coordinate with project teams to ensure timely submissions and responses

• Support cost and commercial reporting from a contractual perspective

Requirements

• 5 years of experience in contract administration, quantity surveying, or commercial support roles

• Exposure to data centre, industrial, infrastructure, or large-scale building projects preferred

• Experience working with developers, operators, consultants, or main contractors is an advantage

• Basic understanding of construction contracts and contract administration
• Familiarity with FIDIC, SIA, NEC, or similar forms of contract

• Degree or diploma in Quantity Surveying, Construction Management, Engineering, or related discipline

How to Apply Click Apply now or send your resume directly to Talent@BuildBridgePartners.com

EA Name: BuildBridge Partners Pte Ltd

EA License No: 25C2918

EA Reg No: R1551092 Khoo Yan Jie

Mama Shelter is more than a hotel — it’s a vibrant place to live, eat, work, and play. We are looking for an energetic and people‑focused Guest Service Manager (Duty Manager) to lead hotel operations during assigned shifts, ensuring exceptional guest experiences, smooth daily operations, and strong team coordination while embodying Mama’s playful and caring personality.

KEY RESPONSIBILITIES

Guest Experience

• Act as the main guest contact during the shift, ensuring warm, personalised, and engaging service.
• Handle guest feedback, requests, and complaints with professionalism and empathy.
• Oversee VIP arrivals, special occasions, and guest recovery situations.
• Ensure service standards are consistently met across all guest touchpoints.

Operational Leadership

• Oversee daily hotel operations including Front Office, Housekeeping, Security, and coordination with F&B.
• Monitor arrivals, departures, room status, and occupancy flow.
• Support restaurant operations and table management during peak periods in collaboration with F&B teams.
• Take charge during operational challenges, disruptions, or emergencies.

Team Supervision

• Lead and support operational teams on duty.
• Ensure proper shift handovers, staffing coverage, and compliance with SOPs.
• Coach team members to maintain high standards of service and professionalism.
• Act as Manager On Duty in the absence of senior management.

Systems & Administration

• Use hotel operational systems to manage daily operations effectively.
• Authorise room moves, billing adjustments, paid‑outs, and rate changes within guidelines.
• Ensure accurate shift reports, logbooks, and incident documentation.

Safety, Security & Compliance

• Ensure adherence to hotel safety, security, and emergency procedures.
• Coordinate emergency responses when required.
• Maintain compliance with brand standards and local regulations.

SYSTEMS KNOWLEDGE (REQUIRED / PREFERRED)

• Simphony (POS) – restaurant and bar transactions, guest billing, voids, and checks
• SABA (Table Management System) – restaurant reservations, guest flow, and seating optimisation
• Opera Cloud (PMS) – check-in/check-out, reservations, room allocation, guest profiles
• Housekeeping & maintenance coordination systems (e.g. task or room-status platforms)
• Basic proficiency in Microsoft Office and reporting tools

REQUIREMENTS & QUALIFICATIONS

• Minimum 3 years’ experience in hotel operations or front office supervisory roles.
• Diploma or Degree in Hospitality, Tourism, or related field preferred.
• Strong leadership, decision‑making, and problem‑solving skills.
• Guest‑focused mindset with excellent communication skills.
• Comfortable working rotating shifts, including weekends and public holidays.
• Confident using hospitality systems and handling multiple priorities simultaneously.

The Customer Experience and Service Planning Team supports the Tripartite Alliance for Dispute Management (TADM) and the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP), agencies under the Tripartite Alliance Limited (TAL). TADM and TAFEP are jointly established by the Ministry of Manpower (MOM), the National Trades Union Congress (NTUC), and the Singapore National Employers Federation (SNEF) to support employees and employers in addressing employment disputes and claims. More information is available at tal.sg/tadm and tal.sg/tafep.

Job Summary:

As part of the Customer Experience & Services Planning Team, you will be responsible for enhancing customer experience and service delivery through comprehensive data analysis and strategic planning. This role involves analysing data across multiple service touchpoints, operational metrics, and customer satisfaction indicators to generate actionable insights that drive continuous improvement. You will develop strategic service plans by benchmarking current delivery channels against industry best practices and identifying improvement opportunities. You also oversee end-to-end customer journeys and service standards to ensure consistent, efficient, and quality service experiences.

Role & Responsibilities:

i. Data Analytics, Performance Monitoring and Reporting: Collect, analyse and report data on operational metrics, customer satisfaction, and service performance. Develop dashboards and monitor KPIs to generate insights for continuous improvement.

ii. Service Planning and Channel Optimisation: Assess current service delivery channels and processes against industry benchmarks to identify improvement opportunities. Develop strategic service plans to enhance accessibility and effectiveness across multiple touchpoints, ensuring seamless integration and optimal resource allocation.

iii. Customer Journey and Service Standards Management: Review, map, and refine existing customer journeys, service standards, and norms to enhance consistency, efficiency, and overall experience. Oversee feedback mechanisms (surveys, focus groups) to identify gaps and action plans.

iv. Stakeholder Engagement and Alignment: Collaborate with internal teams and external partners to drive service improvement initiatives. Facilitate stakeholder consultations, coordinate improvement projects, and ensure alignment between customer needs and organisational objectives.

Job Requirements

Qualifications

• Tertiary education in Business, Data Analytics or related field

• 2-3 years of experience in data analytics, service planning, or customer experience roles

• Government or public service experience preferred

• Knowledge of employment services or dispute resolution processes is an advantage

Knowledge and skills:

• Strong analytical skills and proficiency in data analytics tools (Excel, Tableau, Power BI)
• Strong problem-solving abilities to transform complex data into actionable business insights
• Strategic planning capabilities with customer-centric approach
• Excellent communication and collaboration skills with ability to work independently and as a team
• Understanding of performance measurement frameworks and service quality standards

Please submit your application to our Career Page at: https://careers.tal.sg/job/ManagerSenior-Manager%2C-Customer-Experience-&-Service-Planning/296-en_GB/

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission - To Serve Mankind - to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

RESPONSIBILITIES

Role Overview

The Centre Manager leads the operations and programme delivery of THK bloom ESLP @ Eunos Crescent, overseeing a multidisciplinary team to deliver a person-centred, training-focused programme for adults with disabilities.

Besides centre operations, the Centre Manager is also responsible for:

• Supporting the implementation of the NOURISH (functional) and FLOURISH (vocational) curriculum,
• Overseeing the Individualised Development Plan (IDP) process,
• Driving programme outcomes and trainee progression, and
• Maintaining strong alignment with MSF, SgEnable, and THKMC standards.

The Centre Manager plays a critical role in translating ESLP's programme philosophy into day-to-day practice, while ensuring operational stability and staff capability.

Roles & Responsibilities

1. Programme Support & Delivery

• Supporting the Programme Lead in the implementation of NOURISH (functional) and FLOURISH (vocational) training programmes within the Campus.
• Work with Programme Leads, Programme Executives, and AHPs to ensure alignment between:
  • Functional training
  • Vocational pathways
  • Employment readiness

2. IDP Oversight & Outcome Accountability

• Ensure the timely and accurate execution of the IDP process within the centre, including:
  • Assessments (CAF-R, ILAS, etc.)
  • MDT goal setting
  • Progress monitoring
  • 6-month and 12-month reviews
• Monitor staff compliance with IDP timelines and quality standards.

3. Multidisciplinary Team (MDT) Coordination

• Facilitate strong collaboration across:
• Programme staff
• Allied Health Professionals (Psych, OT, SW, Job Coach)
• Ensure MDT discussions are conducted effectively and contribute to holistic care planning.

4. Staff Management & Capability Building

• Lead, supervise, and develop a team of Programme staff and support staff.
• Support staff performance management, coaching, and professional development.

5. Operations & Centre Management

• Oversee day-to-day centre operations, ensuring:
  • Smooth programme execution
  • Adequate staffing and deployment
  • Safe and conducive learning environment
• Manage incidents, risks, and compliance with organisational policies.
• Ensure accurate documentation and record-keeping of trainee data.

6. Caregiver & Stakeholder Engagement

• Support the Social Work Team in engaging of caregivers in areas related to:
  • Programme direction
  • Fees
  • Trainee progress
• Liaise with external stakeholders including MSF, SgEnable, and community partners.

7. Programme Monitoring & Continuous Improvement

• Track programme effectiveness and identify areas for improvement.
• Work with Head of Community Services to refine:
  • Curriculum delivery
  • Processes
  • Operational workflows
• Contribute to data reporting and evaluation efforts for ESLP.

8. Resource & Budget Management

• Manage centre budget and resources responsibly.
• Oversee procurement of equipment and materials required for programme delivery.

9. Reporting & Compliance

• Prepare and submit reports required for internal management and external stakeholders.
• Ensure compliance with MSF / SgEnable guidelines and audit requirements.

• Diploma/Degree in relevant discipline

• At least 3 years of relevant work experience in a position of leadership and operational management
• Experience in a social service setting preferred
• Passionate and willing to work with persons with disabilities
• Strong leadership and team management skills
• Ability to operate in a complex, evolving programme environment
• Good understanding of person-centred planning and multidisciplinary work
• Strong organisational and problem-solving skills
• Proficient in MS Office and related computer skills
• Effective communication with both staff and caregivers
• Committed to improving outcomes for Persons with Disabilities

• Process Improvement & Optimization: Analyzing operational data, identifying performance gaps, and developing strategies to enhance efficiency, reduce costs, and streamline workflows.
• Team Leadership and Management: Hiring, training, supervising, and motivating staff, as well as conducting performance reviews.
• Financial & Resource Planning: Managing budgets, forecasting financial requirements, monitoring expenditures, and overseeing inventory levels.
• Quality Assurance & Compliance: Ensuring company products or services meet quality standards and that the organization adheres to legal, safety, and regulatory requirements.
• Cross-functional Coordination: Acting as a bridge between departments (e.g., IT, HR, Finance) to align activities with company goals.
• Vendor and Stakeholder Management: Maintaining relationships with suppliers and addressing customer issues.
• Crisis Management: Resolving urgent operational issues to minimize disruptions to the business. Invensis Learning +7

Key Skills Required:

• Leadership & Management: Ability to guide teams.
• Strategic Planning: Developing long-term goals.
• Communication: Effective coordination across teams.
• Analytical Skills: Using data to drive decisions.
• Problem-Solving: Addressing daily operational challenges. 
  

• Developing project scopes and objectives, involving all relevant stakeholders, and ensuring timely delivery of project deliverables.
• Develop a detailed project plan to track progress
• Formulates, develops, and implements structured cabling and network architectures for medium-to-large computer system
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Create and maintain comprehensive project’s handover documentation
• Ensure timely handover of the completed project to Operations team.
• Coordination and Facilitate Meeting
• Technical Performance monitoring skills
• Analytical and problem-solving skills
• Time management and organizational skills
• Risk and cost management skills
• Attention to details even under pressure
• Preparing necessary presentation materials for Project and Customer’s meeting.
• Ensuring stakeholder views are managed towards the best solution.
• Collaborate with partners, vendors, and internal stakeholders to execute cabling infrastructure delivery.
• Proven track record in managing large-scale Infrastructure projects from concept to deployment.
• Excellent communication, leadership, and interpersonal skills, with the ability to manage teams and collaborate across departments.
• Certifications such as PMP, ITIL, or relevant infrastructure certifications (e.g., Cisco CCNP, ITIL) are highly preferred.

Interested applicants, please email your resume to Karin Chan Wei Kien

Email: karinchan@recruitexpress.com.sg

CEI Reg No: R1104584

Recruit Express Pte Ltd

UEN: 199601303W

EA Licence No: 99C4599

• Mentor and develop a high-performing support team, ensuring continuous training, clear goals, and efficient operations.
• Oversee issue resolution, optimize workflows, and implement proactive strategies to enhance customer satisfaction.
• Streamline support processes, leverage automation, and ensure compliance with security and industry standards.
• Stay ahead of industry trends, manage risks, and drive continuous improvements in service reliability and performance.

Requirements:

• Degree in IT/Cyber Security or equivalent.
• Certified in CompTIA A+, Azure Admin, AWS Solutions Architect, CCNA, ITIL, ScrumMaster, or Six Sigma.
• At least 5 years of hands-on experience in IT support or management, resolving issues in software, hardware, networking, and cloud environments.
• Proficient in OS (Windows, Linux, macOS), Networking (DNS, DHCP, firewalls, VPNs), Cloud (AWS, Azure, Google Cloud), Helpdesk (Zendesk, Freshdesk), CRM (Salesforce), and Monitoring Tools (Nagios, SolarWinds, Datadog).
• Knowledge of ITIL frameworks or similar.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Assistant Centre Head – PlayFACTO School, Hougang

Responsibilities

• Plan and deliver lessons, manage classrooms, and track student progress to support their development
• Lead and coordinate a team of teachers and centre caretaker to ensure smooth daily centre operations
• Guide and support teaching staff to enhance student learning outcomes
• Implement safety protocols to maintain the wellbeing of students and staff
• Communicate effectively with parents and guardians about student progress, behaviour, billing, and administrative matters
• Collaborate with teachers to plan programmes and develop curriculum aligned with educational goals
• Assist Centre Head in achieving enrollment targets and managing student registrations
• Perform other duties as assigned by the Centre Head to support centre functions

Required competencies and certifications

• Diploma in Education, Teaching, or Business Management with at least 1 year of experience in a student care centre
• Proficiency in MS Office applications (Word, Excel, PowerPoint)
• Strong communication skills (written and spoken) to engage with students, parents, and staff
• Demonstrated interpersonal and leadership skills to manage teams and foster collaboration
• Ability to organise tasks meticulously, multitask effectively, and maintain diligence
• Passion for working with children and supporting their growth

Other Information

Salary (based on suitability and relevant experience):

• $2,800 - $3,200

We seek your understanding that only shortlisted candidates will be contacted.

JOB DESCRIPTION

• Manage complex executive calendars, prioritising meetings, appointments and strategic engagements to optimise leadership productivity
• Coordinate business travel arrangements including flights, accommodation, itineraries and related logistics
• Serve as a key liaison between the executive office and internal or external stakeholders, managing communications and correspondence professionally
• Prepare and review executive documents, presentations and reports with strong attention to accuracy and professionalism
• Coordinate executive meetings and events, including agenda preparation, meeting documentation and follow-up on action items
• Handle confidential information with the highest level of discretion and professionalism
• Lead and support administrative or executive support teams to maintain high operational standards
• Support strategic initiatives and operational improvements by managing special projects and streamlining office processes

JOB REQUIREMENTS

• Minimum Diploma and above
• Exceptional organizational and time management skills
• Proficiency in Microsoft Office tools and calendar management software
• Discretion and professionalism in handling confidential information

EA License Number: 25C2980

Disclaimer:

By applying, you consent to the collection and use of your personal data for recruitment purposes in accordance with Singapore’s PDPA. Your application may be considered for this and other suitable roles.

Job Description

• Industry/ Organization Type: Wholesales and Retail Clothing Industry
• Position Title: Sales & Retail Support Manager
• Working Location: Central – Bugis (Walking distance from the company to MRT)
• Working Hours: 5 days / Mon-Fri: 8.45am-5.30pm
• Salary Package: Up to SGD 5000 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Identify and curate attractive product assortments to propose to external stakeholders in support of in-store events.
• Conduct market research and recommend new business opportunities and ideas for service improvements to drive profitability.
• Ensure service and operational excellence by establishing and enforcing organizational standards across the sales team.
• Deliver product training to Retail Promoters and ensure they are equipped with the necessary product knowledge.
• Ensure the sales team adheres to the company's SOPs and policies.
• Oversee product displays and POP (Point of Purchase) materials, including price and product tags, ensuring compliance with company and departmental store guidelines.
• Maintain strong relationships with internal and external stakeholders by providing timely support, guidance, and communication.
• Prepare and present weekly, monthly, and ad-hoc reports by collecting, analyzing, and summarizing relevant data.
• Monitor and manage healthy inventory levels across retail stores.
• Assist with stock movements and event setups (e.g., setting up wagons), including the flexibility to travel between stores as needed.
• Mentor and support the sales team by providing solutions, answering procedural and technical queries, and promoting skills development.
• Oversee daily retail operations including inventory processing, logistics coordination, and team support including weekends when necessary.
• Develop and implement sales strategies, collaborate closely with the sales team to meet targets, and lead monthly sales meetings.
• Support the Merchandising Team with stock-taking activities and ensure compliance with company SOPs related to stock movement.
• Carry out any other ad-hoc duties as assigned.

APPLY NOW!!!

• Min.3 years of working experience as a Sales manager in the retail industry
• Proven background in retail sales, preferably with experience managing retail outlets or department store counters
• Candidates with prior experience overseeing departmental counters in major retail establishments such as Takashimaya, CK Tangs, or Isetan will be highly preferred
• Proficient in Microsoft Office (Especially Excel and PowerPoint), PS (Photoshop) or Al (Adobe Illustrator) will be added advantage
• Must be willing to work late hours when required, especially during event setups and teardowns.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #79648 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Summary

The Operations Support Team Lead will play a critical role in supporting the startup of a state-of-the-art aseptic manufacturing facility with multiple production lines. Reporting to the Department Lead of Commercial DP, this position will serve as an Operations Support in reparation for aseptic manufacturing operations readiness (e.g., service contract, training program, SOP/MBR/WI and documentation generation, logbook, environmental and utilities sampling, etc.). The Operations Support Team Lead will be responsible for building and leading high-performing team to ensure efficient and compliantexecution of critical process steps. Additional responsibility may be required during the initial site startup, while maintaining strict adherence to regulatory standards. Additionally, the Team Lead will interface with clients and oversee the fast-paced and crucial stage of New Product Introduction (NPI) for multiple new products, ensuring successful technology transfer and process validation, followed by support for the product approval process (e.g., mock-up and prior approval inspections).

Job Responsibilities

• Support the installation and qualification of new manufacturing equipment as required from Operational Support related roles.
• Develop and implement operational procedures, including SOPs, master batch records, and work instructions, as required
• Establish service provider, manage contractors and schedules with contractors (e.g., cleaning/disinfecting, gown laundry, etc.).
• Develop utilities and environmental sampling schedule per procedure and manage the sampling program.
• Hire, train, and manage operational staffs required to support site readiness.
• Develop, manage, and track training and qualification of manufacturing operation staffs.
• Coordinate and train as required before systems go-live.
• Ensure adherence to quality standards and client requirements for aseptic processes as required during the initial site startup.
• Work with Manufacturing Science & Technology (MSAT), Validation, Quality, and QC teams to ensure applicable procedures are developed and personnel are trained for new product introductions.
• Stay informed on global regulatory requirements (FDA, EMA, PIC/S, ICH) for aseptic manufacturing and product introduction, and remain up to date on current Good Manufacturing Practices (cGMP).
• Demonstrate mastery of Quality Management System (QMS) production support systems such as Change Control, Deviation, CAPA, and SAP.
• Interface with clients for technology transfer, new product introduction (NPI) projects, as required.
• Be accountable for the Operational Support responsibilities and ensure adherence to stringent requirements.
• Some travel as necessary and be available for extended periods for overseas training.
• Maintain compliance with training requirements for self and staffs at all times.

Qualification

• Bachelor’s degree in Pharmaceutical Sciences, Chemical Engineering, Biological Sciences or related field.
• Master’s degree or MBA is a plus.
• 8-10 years in drug product manufacturing, with experience in aseptic processing and operational support
• 3-5 years of people management experience
• Direct experience in drug product manufacturing such as part preps, formulation, sterilization, and any drug product manufacturing process.
• Experience in a fast-paced CDMO (Contract Development and Manufacturing Organization) environment is desirable.
• Strong interpersonal skills and ability to interact with clients effectively.