Total 1,144 Manager level Customer Service job vacancies

Lead and provide executive-decision making in all clinical and programme matters in SBP, including overseeing and refining the delivery of trauma-informed social work, counselling, psychological services, and programmes to ensure high standards of case management, therapeutic work and programmes and services, with the objective of ensuring the safety and mental well-being of all residents in SBP and upholding quality of service delivery.  

Social Work, Counselling, Programmes and Psychological Services

• Work with SW and Child Development (CD) Team Leads to manage, supervise and appraise their teams in service delivery of case work/counselling/psychological services/  programmes/services to provide the best possible preventive, developmental and therapeutic interventions appropriate for each SBP resident.

• Work with SW and CD Team Leads to develop and implement capability development plans for and with reportees, including development of work objectives and professional learning goals and activities.

• Support in manpower /leadership needs of these teams whenever necessary to ensure a smooth transition of job functions and continued quality of service delivered. 

• Collaborate with service teams to develop and refine policies, protocols and practices related to (i) Case Management, (ii) Family work (iii) Programme Implementation (including Volunteer Management) (iv) Post Discharge Follow-up.

• Lead capability building by developing professional competencies for relevant staff members to meet service outcomes, including conducting in-house training programmes and/or coordinating external training platforms where necessary.

• Equip staff team with knowledge and skills to prevent and manage crises that may threaten the physical/ psychological safety and well-being of residents and staff in the Home. (e.g. mental health support, reflective practice, self-care)

• Ensure timely submission of relevant reports and statistical returns (eg. RC5 reports, APDW, monthly reports, incident reports) on client-related information to various stakeholders, and identify key trends and gaps to recommend service improvements.

• Oversee the running of the Individualised Care Plan Meetings to ensure compliance with the regulatory requirements to have minimally twice a year case review on the intervention directions of each resident.
  

Development of Trauma-informed Care in SBP

• Lead the development of cultivating and sustaining a trauma-informed care milieu within the Home, using the TI-PBIS model and other suitable approaches.

• Supervise and provide guidance on TI-PBIS implementation

• Lead collaborations with multi-disciplinary team (i.e. Residential Care, Child Development and Social Work Teams) to integrate best clinical practices in day-to-day service operations at SBP i.e. supporting the regular conducting of Home-In-Home meetings, incident reviews.
  

Meeting Standards of Care

• Ensure implementation of good standards of care in SBP and timely administrative submissions on client-related statistics and documentations.
  

Overall Administration and Operations

• Recommend revisions to standard operating procedures (SOP) documents and key performance indicators to ensure continuous service improvements.

• Ensure relevant documentation and periodical reports are made to authorities/ COF/ CICSC.

• Responsible for any other tasks assigned by Head of Home and Group Lead.
  

Competencies required

Functional/Technical Competencies

• Tertiary qualifications in Social Work, Counselling, Psychology or related discipline;

• Supervisory and/or management experience in social service settings;

• Experience in working with vulnerable children and families will be an added advantage
  

Generic Competencies

• Demonstrate personal integrity and accountability

• High level of emotional resilience and ability to manage crises in high-stress environments with composure and empathy

• Good communication and interpersonal skills

• Strong leadership qualities and skills to coach and build high-performance teams

• Strong analytical reasoning, writing skills and sound abilities in strategic planning

Role Overview

We are looking for a proactive and detail-oriented Production Coordination Manager (PCM) to oversee the end-to-end delivery of diverse events. As the PCM, you will be the primary link between our clients and internal teams, leading a team of Production Coordinators (PCs) to maintain the high standards of execution that define XPS.

Key Responsibilities

1. Project Leadership & Client Relations

• Act as the lead point of contact for clients throughout the project lifecycle, from the initial brief to the final close-out.

• Mentor and supervise Production Coordinators to ensure every project meets the rigorous standards of XPS.

• Direct the financial health of projects by working with PCs to formulate budgets, secure quotations, and monitor costs post-approval.

• Collaborate with Technical Managers (Audio, Video, Lighting) to ensure design and technical delivery are perfectly aligned.

• Cultivate lasting relationships with clients and vendors, grounded in our core company values.

 2. Operational Excellence

• Coordinate complex logistics by managing vendor partners, venues, and internal teams in tandem with the various Department Managers.

• Mitigate project risks by ensuring PCs provide proactive on-site supervision during setup and teardown.

• Drive safety and compliance by supporting the Technical Manager in ensuring all on-ground teams follow health and safety procedures.

• Optimize workflows by reviewing and proposing improvements to the project lifecycle in collaboration with the Director.

 3. Strategic Documentation

• Maintain high documentation standards, overseeing the production of schedules, risk assessments, and method statements by the PC team.

• Support technical layouts by working with Technical Managers to produce drawings in Vectorworks or Autodesk AutoCAD as required.

• Streamline administration by ensuring all internal payment documents are prepared for timely vendor settlement.

 Qualifications and Skills

• Experience: 5 to 8 years in technical production with deep knowledge of at least one core discipline (Audio, Video, or Lighting).

• Education: Minimally a Diploma in a technical production discipline.

• Technical Tools: Proficiency in Microsoft Office suite of programs (Teams, Word, Excel, Outlook) and project management platforms like Monday.com. Proficiency in Vectorworks and Autodesk AutoCAD is highly regarded.

• Soft Skills: Exceptional communication, a meticulous eye for detail, and the ability to lead multiple projects with minimal supervision.

• Requirements: Must be comfortable working irregular hours and weekends. A Class 3 License is preferred, and a willingness to travel for overseas projects is required.

Position Overview

This role is to be responsible for managing the Process and System function and where relevant. This includes all the related activities of process analysis, continuous improvement, training, support and maintenance of all Air Freight processes and their related applications (eg. CargoWise), and to enhance reporting functionalities follow business needs.

The role also includes analysis of operational procedures – customers and as well as suppliers and third parties, assisting in documenting and producing technical as well as forwarding solutions to be applied.

Key Responsibilities

• Responsible for the delivery of day to day systems and process support for operations and management through supporting our air and sea freight production systems in cooperation with the regional team.
• Oversee and ensure the delivery of user training (system enhancements, air and sea freight forwarding, process optimization and other advanced and dedicated trainings).
• Ensure high operational data quality via analysis, review and action planning together with the Air and Sea Freight Management Team.
• Support and oversee external parties electronic data (EDI) interfaces via definition of requirements, support and communicating with IT teams for specifications.
• Drive process optimization and support the implementation of changed processes to improve the quality of operational processes and systems.
• Oversee the testing and implementation of new releases in cooperation with the Project Team.
• Act as the interface between IT and the business by defining + communicating system requirements in cooperation with Project Team.
• Drive the analysis of operational procedures for both customers and suppliers and assist with documenting and producing solutions.

Qualifications & Experience

• Bachelor’s degree in related field
• 5+ years of progressive experience in logistics or freight forwarding.
• Bring the right attitude to the job with a focus on driving profitable operational solutions for the organization to deliver, maintain and improve.
• Focus on leadership, project management, systems knowledge and a process improvement mindset.
• Flexible, trustworthy and demonstrate a high level of business judgment, focus + commitment to be successful in this role.
• Culturally adaptable across South East Asia markets.

Company

SG Group of Companies is a dynamic and rapidly expanding vessel owner and operator, proudly serving the Singapore harbourcraft sector. Through SG Shipping and our digital platform SeaCabbie, we provide reliable marine logistics and launch services to a wide range of clients across the port and offshore ecosystem.

As we continue to scale our operations, we are looking for a Customer Support & Account Executive to ensure smooth service delivery, strong client relationships, and operational excellence across all post-sales activities.

Job Description                                                       

The Customer Support & Account Executive plays a critical role in managing client relationships after sales closure, ensuring seamless execution of services, and maintaining high levels of customer satisfaction.

This role acts as the bridge between clients, operations, and internal teams - ensuring that bookings, service delivery, invoicing, and issue resolution are handled efficiently and professionally.

• Act as a key interface between clients and internal teams, ensuring seamless service delivery and alignment of expectations
• Proactively engage with clients to identify service gaps, address concerns, and enhance overall customer experience
• Drive cross-functional coordination to ensure timely execution of client requirements and commitments
• Identify recurring operational or service inefficiencies impacting client experience and lead improvement initiatives
• Design and implement enhancements to workflows, tracking systems, and reporting frameworks to improve service reliability
• Champion digitalisation and automation efforts to improve client visibility, responsiveness, and operational efficiency
• Develop and maintain high-quality client-facing materials, including service summaries, performance updates, and presentations
• Ensure consistency in client communication, positioning, and overall brand representation
• Contribute to strengthening account relationships by identifying opportunities to improve service value and visibility

Qualifications & Skills

Education

• Diploma or Bachelor’s degree in Business, Maritime Studies, Logistics, or related field

Requirements

• 2–5 years of experience in customer support, operations, account management, or logistics coordination
• Experience in maritime, shipping, logistics, or service-based industries is an advantage
• Strong communication and interpersonal skills (client-facing)
• High attention to detail and problem-solving mindset
• Ability to manage multiple stakeholders and priorities in a fast-paced environment
• Customer-centric mindset with strong ownership of outcomes
• Proactive and solution-oriented approach
• Ability to handle operational pressure and time-sensitive tasks
• Team player with cross-functional collaboration ability

Join a trusted education group that has been shaping student success since 2002. We are seeking a Centre Manager to lead operations and drive excellence in a dynamic student care environment supporting primary school students.

Job Scope:

• Lead and manage daily centre operations, ensuring high standards in service, safety, and compliance
• Drive team performance through coaching, mentoring, and staff development
• Oversee centre administration, enrolment, and financial performance
• Implement and uphold robust student safety and transition protocols
• Take ownership of student behaviour management, including complex case handling
• Build strong partnerships with parents through clear, proactive communication
• Ensure delivery of high-quality academic support programmes
• Monitor performance metrics and lead continuous improvement initiatives

Job Requirements:

• Minimum 4 years of experience in student care or education, with at least 1 year in a leadership role
• Proven ability to lead teams and manage centre operations independently
• Strong classroom management and student engagement skills
• Confident communicator with excellent stakeholder management ability
• Highly organised, accountable, and driven to deliver results
• Genuine passion for child development and education excellence

As the Manager, People Support - APAC Leader, you will lead and evolve a high-impact people operations team that delivers a consistent, scalable, and employee-centered service experience across our people portfolio. You will serve as a strategic partner with key regional and global ecosystem partners to enable solutions and operational excellence across all aspects of the employee life-cycle and evolving business and country-based requirements.   

This role blends people leadership, service delivery expertise, and iterative and transformational execution. You will lead a regional team, leverage data and qualitative insights to elevate employee experience, and drive simplification, standardization, and innovation across our service areas. The ideal candidate is a confident leader who thrives in fast-moving environments, brings strong analytical and systems thinking, and is passionate about building world-class people operations. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

People Operations Strategy & Service Excellence 

• Shape and continuously refine the role for People Support as a strategic partner that maximizes efficiency, scalability, and employee experience. 

• Champion a data-driven and employee-informed operating model, leveraging insights, feedback, and trends to proactively improve service delivery and reduce escalations. 

• Serve as a subject-matter leader in HR service delivery best practices, applying country standards to achieve optimal operational outcomes. 

 Leadership & Operational Performance  

• Lead and develop a high-performing, APAC Tier I team in a fast-paced, service-oriented environment. 

• Own day-to-day operational performance, including SLAs, KPIs, case volumes, quality metrics, and employee satisfaction. 

• Translate performance metrics into clear, compelling insights that demonstrate the value of People Support and inform decision-making by senior stakeholders. 

• Proactively manage capacity and workforce planning, flexing team resources to meet changing organizational needs and global demand. 

Data, Insights & Continuous Improvement 

• Identify root causes through critical analysis and quickly implement corrective actions to improve service quality and operational efficiency. 

• Lead multiple continuous improvement initiatives, simplifying, standardizing, centralizing, and automating complex HR processes. 

• Ensure strong data integrity, system accuracy, and quality controls through disciplined testing, audits, and attention to detail. 

Stakeholder Partnership & Communication 

• Build trusted partnerships with HRBPs, COE teams, People Intelligence, and business leaders to align priorities and deliver integrated solutions. 

• Develop and execute clear communication strategies for cross-functional initiatives, service changes, and transformation efforts. 

• Consult and influence executive leadership with confidence, clarity, and strong business acumen. 

• Act as a facilitator and change leader, guiding teams and stakeholders through rapid change and transformation. 

Knowledge Management & Content Strategy 

• Identify knowledge gaps and high-volume employee inquiry themes across AskHR. 

• Partner with COEs to curate, update, and maintain HR knowledge content, ensuring accuracy, consistency, and compliance. 

• Create a unified, searchable, and interconnected knowledge platform that delivers a simple and intuitive employee experience. 

People Leadership & Change Management 

• Demonstrate exceptional people leadership through coaching, mentoring, and talent development, building future-ready leaders. 

• Foster a culture of accountability, innovation, and continuous learning within the People Support team. 

• Communicate vision, progress, and change with clarity and empathy, motivating teams through transformation. 

· Delivery of goods securely to various locations while following traffic regulations

·  Perform checks and simple maintenance to vehicle to ensure reliability

·  Simple administrative tasks related to delivery documents

·  Packing and loading/unloading of goods and equipment

·  Coordinate with the Dept Coordinators and Customers to ensure accuracy

·  Perform incoming and outgoing equipment checks and related documents

·  Any ad-hoc duties as assigned

Qualifications / Requirements

·  Good physical condition

·  Clean driving record

·  Computer literate

·  No prior experience required

• Position : HVAC Sales Engineer/Sales Manager (Chiller / Data Centre Cooling)
• Working hours : Monday to Friday | 8.30am to 5.30pm
• Location: Alexandra (few bus stops from Commonwealth MRT)
• Salary (commensurate with experience) : Basic + Transport allowance/reimbursement + AWS + Variable Bonus + Medical Benefits
• -Sales Engineer : Up to $5500
• -Sales Manager : Up to $8000

• Duration : Permanent

• Industry : Electrical equipment
   
  

Main Responsibilities:

• Identify and develop new business opportunities across commercial, industrial, and residential sectors
• Execute sales strategies to achieve revenue targets and expand market share
• Prepare and deliver technical presentations and customized proposals
• Provide technical consultation and recommend suitable chiller solutions
• Collaborate with engineering teams to deliver tailored system solutions
• Manage full sales cycle from lead generation to deal closure
• Handle contract preparation and negotiation in line with company policies
• Build and maintain strong relationships with clients and stakeholders
• Monitor market trends and competitor activities to identify opportunities
• Prepare sales forecasts, reports, and updates for management
• Support marketing initiatives, including events and sales materials

Requirements:
 

• Degree in Mechanical, Electrical, or Energy Engineering, or relevant qualifications/experience in HVAC or technical sales
• At least 3 years of relevant experience in HVAC / chiller systems sales or related field
• Candidates with experience in chiller service engineering or related technical roles are encouraged to apply
• Strong commercial acumen with excellent negotiation and presentation skills
• Ability to translate technical concepts into customer-centric solutions
• Proven ability to manage complex, solution-based sales cycles

Email me at joie@searchpersonnel.com.sg

 ***We do not charge our candidates nor bind them with any contract.***

 Joie Chang

 Deputy Consulting Director

Reg no.: R2090601 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.
 

Role Purpose To lead the end-to-end ILP product operations vertical, overseeing the full investment lifecycle from fund order placement through NAV pricing generation, fund accounting and year-end reporting. The role is accountable for ensuring operational excellence, regulatory compliance (MAS and CPFIS), governance integrity, and scalable support for ILP product growth, including new launches and Direct Fund initiatives.

Key Responsibilities

End-to-End ILP Investment Operations Ownership

• Own the complete ILP operational workflow, including:Fund order placement and executionSubscription/redemption processingCorporate actions and lifecycle eventsCash management and reconciliationNAV validation and unit pricing oversight
• Ensure timely and accurate NAV pricing generation
• Oversee fund accounting processes specific to ILP structures
• Serve as the primary escalation point for ILP operational issues

Accountability: Accurate, timely and well-controlled ILP operations across all products.

Regulatory & Governance Oversight (MAS & CPFIS)

• Ensure compliance with applicable MAS regulations governing ILP operations
• Ensure CPFIS-related requirements are adhered to where applicable
• Maintain clear documentation, control evidence and governance frameworks
• Lead regulatory reviews and respond to audit / supervisory queries
• Strengthen ILP pricing governance and oversight framework
• Monitor and manage regulatory risk exposures related to ILP products

Accountability: ILP operations remain fully compliant and audit-ready at all times.

ILP Product Launch & Change Management

• Lead operational readiness for new ILP product launches
• Assess accounting, data, workflow and control implications of new products
• Partner with Product, Actuarial, Risk and Distribution teams on implementation
• Design and embed scalable operational processes before BAU handover
• Support Direct Fund Model initiatives and structural changes

Accountability: Smooth, well-controlled onboarding of new ILP products without downstream remediation.

Fund Accounting & Year-End Responsibilities

• Oversee ILP-related fund accounting activities
• Ensure month-end, quarter-end and year-end closing processes are completed accurately and on time
• Lead preparation of ILP financial schedules and reporting
• Coordinate audit processes related to ILP funds
• Ensure books and records integrity for ILP structures

Accountability: Clean audit outcomes and accurate ILP financial reporting.

Controls, Risk & Operational Resilience

• Establish strong maker-checker and escalation frameworks
• Monitor operational incidents and drive root-cause remediation
• Maintain ILP risk registers and control documentation
• Reduce key-man dependency through documentation and cross-training
• Ensure sustainable resourcing during peak periods

Accountability: Reduced operational risk and strengthened control environment.

Data & Process Optimisation

• Partner with Fund Accounting Transformation & Data Lead to improve:Data qualityWorkflow efficiencyAutomation opportunities
• Identify areas for operational simplification and digitisation
• Ensure ILP workflows align with the broader IVS data architecture

Accountability: Efficient, scalable and future-ready ILP operations.

Key Requirements

• Bachelor Degree in accountancy, finance or relevant
• 8–10 years’ experience in ILP operations, fund accounting or investment operations within an insurer or asset manager
• Strong understanding of ILP product structures and unit pricing frameworks
• Experience managing MAS regulatory requirements and CPFIS considerations
• Proven track record managing product launches and operational change
• Strong audit, governance and control mindset
• Ability to operate in a lean but high-accountability environment

Our client is a well-established company within the food distribution sector, recognized for supplying frozen food products to major food service operators. Due to their current expansion plan, they are looking for a Sales Manager, in hopes of strengthening their market presence and supporting business growth. They are located in the (West) – easily accessible.

Company Car & Mobile phone provided

Responsibilities:

• Oversee sales performance across assigned food service accounts, including chain restaurants
• Maintain account coverage to optimize distribution, visibility, and product placement
• Manage key accounts and monitor sales volume against targets
• Prepare monthly sales forecasts and track actual performance
• Liaise with internal departments to address supply chain, operational, and service-related matters
• Monitor execution activities and ensure timely follow-up on outstanding issues
• Compile and submit periodic sales reports and pipeline updates
• Handle customer claims and oversee resolution processes
• Support execution of product launches, pricing adjustments, and promotional activities
• Analyze competitor pricing and market positioning for strategic planning
• Perform additional duties assigned in relation to sales operations

Requirements:

• Diploma or Degree in Business, Marketing, or related discipline
• Relevant experience in food service, FMCG, or distribution sales environment
• Experience managing key accounts such as restaurant chains preferred
• Proficient in sales reporting, forecasting, and data analysis

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/CV.
We regret that only shortlisted candidates will be notified.

Email Address: jobs@recruitpedia.sg
EA License No: 19C9682
EA Personnel No: R22104769
EA Personnel Name: Ong Boon Kiet (Travys)

• Prepare employment documents including onboarding materials to facilitate new hires

• Support onboarding and offboarding processes to ensure smooth employee transitions

• Maintain and update employee records and HR databases to keep accurate personnel information

• Compile attendance, leave, and related data to assist in payroll preparation

• Coordinate training sessions and maintain training records to support employee development

• Respond to basic employee inquiries regarding HR policies and procedures to provide timely support

Administrative Support

• Manage office supplies and provide general administrative support to maintain efficient office operations

• Coordinate courier services, deliveries, and document filing to ensure smooth logistics and record keeping

• Arrange travel, accommodation, and visitor coordination to support staff and guests

• Organize meeting logistics including room bookings and preparation of materials to facilitate effective meetings

• Assist in planning and executing company events, staff engagement activities, and internal communications to promote a positive workplace culture

Responsibilities :

• Provide leadership, development and coaching of Assistant Managers, Team Leaders, QAs, Trainers and Agents.

• Drive Employee Engagement to help our employees feel connected to one another and the company, and care deploy about their work.

• Foster a workplace that helps the team thrive.

• Actively engage and support the development of your team to ensure better performance and succession planning.

• Work with HR and Recruitment drive the recruitment & selection of Assistant Managers, Team Leaders, QAs, Trainers and Agents.

• Work with QAs and trainers to carry out regular audits, developing a culture where training and development are part of the team, identifying actions and working with trainers to ensure the skills and knowledge are developed effectively.

• Contribute to the design and implementation of change requests which impact the contact centre.

• Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to enhance the customer experience.

• Embed a performance culture, framework and review processes to achieve service levels and improvements against set targets.

• Identify and instill best practice, processes and systems and drive continuous improvement environment.

• Maintain open and honest channels of communication at all levels across the business to facilitate best in class sharing and root cause analysis.

• Ensure service targets, SLA’s and KPI’s are continually reviewed and expectations are met with optimum levels of quality & service delivery.

Requirements:

• Minimum Degree in any discipline

• At least five (5) years of experience in managing projects of similar domain (including experience in call centre management), scope and scale

• Good knowledge of contact centre industry best practices.

• Good supervisory, communication, interpersonal and project management skills.

• Possess Customer Operations and Performance Centre (“COPC”) certification or equivalent

• Able to make or direct decisions on staffing, systems and operational needs of the Contact Centre

• Possess a customer-oriented outlook

• Experience in dealing with IT requirements from a business perspective

Our client, a well-established MNC is seeking for a Customer Care Manager / Call Centre Manager / Contact Centre Manager - MNC - $ 7,000.00 + AWS + bonuses / Office hour

• Min a Degree in Customer Service Relation/ Hospitality / Tourism or relevant
• At least 5 years experience oversee a team of 50 to run daily call centre operation in a fast pace high volume environment
• Highly analytical, Strong communication and writing skills
• Confident to conduct presentation to top management
• Strong leadership qualities

Others

• Salary: Up to $ 7,000.00 + Attractive Bonuses
• 5 days work week, Office Hour
• East area

Interested candidate can send in your resume with a photo attached (word format prefer) to grayson.su@thetalentnetwork.com.sg

Position summary statement:

Guest Service Team Leader (GSTL) works as a supervisor role of front office to manage all aspects of the front office, back office, and Pacific Lounge functions, in accordance with Pan Pacific Service Suites standards. He/she is responsible for increasing overall guests stay experience. He/she is portray as a role model, assisting Assistant Guest Relations Manager to train and drive the culture of the team along with the Company’s Core Values.

Responsible in meeting guest needs and exceed guest expectations. Addressing and rectifying guest concerns and complaints, and perform office duties such as associate work schedules, monthly reports, and coordinates with other departments. A competent working knowledge of the property management systems (PMS) and Standard operating process are required. GSTL is responsible of mentoring and coaching junior associates.

Primary Responsibilities:

• Provide professional, courteous, and efficient level of service to all internal and external guests in line with the Standard Operating Procedures.
• Ensuring a high level of liaison is maintained between front office and all other departments within the hotel.
• Deliver a level of personalised service that exceeds not only the expectation of the guests but will add a point of difference from the service provided anywhere else within the Serviced Suites.
• GSTL must always project a professional, business-like appearance by adhering to the uniform and personal hygiene guidelines. Portrays as a role model, assisting Assistant Guest Relations Manager to train and drive the culture of the team along with the Company’s Core Values.
• Allocating the room assignment, reviewing of arrival, VIP’s, amenities, and special requests. Coordinates and communicate with relevant departments to ensure all preference and special request are met.
• To provide supervision, direction, and management of room’s inventory for the Front Office with the objective of ensuring room types of preferences and accommodation is made available upon guest arrival.
• A competent working knowledge of the property management systems (PMS) and Standard operating process are required in performing Front Office tasks, processes, and systems such as registration, cashiering and room assignment while adhere to all company credit policies to ensure that all revenue expected will be received.
• Coordinate rooms related site inspections required by Sales. Monitors the ‘Manual Hold’ and ‘Work Order’ rooms.
• Presence in the guest area during high traffic times to assist the front office employees and to ensure smooth operations.
• To handle guest complains and feedback, and action on necessary steps for service recovery.
• Ensure that DM log is accurately updated.
• To monitor daily and monthly enrollment DISCOVERY Loyalty Program, guest benefits, points submission (if required)
• To check and verify Guest Service Ambassador cashiering and due out at end of every shift in accordance to set forth guidelines and ensure all cash floats are intact.
• Necessary reports must be completed and signed.
• To monitor due out rooms for the day (Departure Report by time) and ensure is cleared by end of the shift.
• Work closely with the Housekeeping Team to ensure discrepancies are identified.
• Train and develop team to the highest possible extend. Ensures that trainings are provided for technical, hospitality, communication, management, and organizational skills.
• Assist in orientation and training of new hires.
• To undertake any other tasks and assignments assigned by the Assistant Guest Relations Manager and Operations Manager.
• Ensure efficiency and the maintenance of operational readiness of equipment and supplies.
• To maintain the overall cleanliness of the Front Office, Lobby, Pacific Lounge and Living Room.
• Plan, organize, coordinate quarterly activities for guest and recommend ideas to enhance guest stay experience.
• To continuously strive and monitor Front Office objectives such as TripAdvisor and TrustYou.
• Process Food and Beverage knowledge and skills to facilitate Pacific Lounge operations during breakfast operations.
• Preforming of office duties such as associate work schedules and timesheets and monthly reports.

Requirement:

• Minimum 3 years experience as a Senior position in Front office preferably from a Deluxe Premier Hotel or Serviced Apartment.
• Has excellent background in guest or customer service.

The Centre Manager will oversee and supervise the day to day operations for the Senior Care Centre. These programmes have to take into consideration the well-being and safety of the clients at all times. The Centre Manager will also be in-charge of all necessary paper work and reports pertaining to the data and information of the clients.

Job Scope:

• Supervise staff (Health Assistant, Nursing Aides, and Nurses) and volunteers at the centre
• Coordinate with drivers on the transportation for clients’ door to door service and service delivery of staff.
• Initiate contact with various NGOs, corporations and schools to provide volunteer-based activities and sponsorships.
• Liaise with AIC on client referrals (IRMS) and arrange meetings with applicants’ family
• Conduct / Attend regular meetings, submit monthly activity reports.

Requirements:

• Diploma in Business Administration/ Social Science/ Psychology/ Counselling and Community Services
• Fluent in Mandarin - Majority of our clients and Next-of-Kin are mandarin speaking
• At least 2 years relevant experience
• Must be proficient in Microsoft Office (MS Word, Excel and Powerpoint)
• Able to multi-task and work independently
• Must be a good team player with a passion to care for elderly clients
• Good communication and written skills
• Experience working in Nursing Homes / Senior Daycare