Total 1,244 Manager level Customer Service job vacancies

Facility Manager – Roles & Responsibilities

A Facility Manager is responsible for the overall management, maintenance, and smooth operation of buildings and facilities, ensuring a safe, efficient, and well-maintained environment.

1. Operations Management

• Oversee daily facility operations, including cleaning, maintenance, security, and support services
• Ensure all services are delivered as per client requirements and service standards
• Manage scheduling, manpower planning, and resource allocation

2. Maintenance & Repairs

• Supervise preventive and corrective maintenance of equipment, systems, and infrastructure
• Coordinate with vendors and contractors for repair works
• Ensure minimal downtime and quick resolution of issues

3. Staff Supervision

• Manage and supervise cleaning staff, technicians, and support personnel
• Conduct training, attendance monitoring, and performance evaluations
• Ensure proper grooming, discipline, and adherence to company policies

4. Health & Safety Compliance

• Ensure compliance with workplace safety regulations and standards
• Conduct regular inspections and risk assessments
• Implement safety procedures and emergency response plans

5. Quality Control

• Monitor service quality and ensure standards are consistently met
• Conduct routine audits and inspections
• Address client feedback and implement improvements

6. Client Relationship Management

• Act as the main point of contact for clients
• Handle client queries, complaints, and service requests
• Maintain strong professional relationships and ensure client satisfaction

7. Vendor & Contract Management

• Manage third-party service providers and suppliers
• Ensure vendors meet contractual obligations and service levels
• Monitor costs and approve invoices

8. Budgeting & Cost Control

• Prepare and manage facility budgets
• Monitor expenses and optimize operational costs
• Ensure cost-effective procurement and resource utilization

9. Reporting & Documentation

• Maintain records of operations, maintenance, and incidents
• Prepare regular reports for management and clients
• Ensure proper documentation of compliance and audits

We are looking for a detail-oriented and proactive Administrative Support Manager - F&B Operations to support the day-to-day administrative and operational functions within our Food & Beverage department. This role plays a key part in ensuring smooth operations, compliance, and effective coordination across teams.

Key Responsibilities

Administrative Support

• Manage administrative functions within the F&B department, including scheduling, calendar management, and coordination of meetings for the management team.
• Prepare reports, memos, and correspondence related to F&B operations.
• Handle internal and external communications to support smooth workflow and coordination.

Operational Coordination

• Support the execution of daily, weekly, and monthly operational plans, as well as ad-hoc projects when required.
• Monitor inventory levels, coordinate ordering of supplies, and ensure stock is maintained at appropriate levels.

Budget & Financial Support

• Assist with budget preparation, expense tracking, and reporting in accordance with client requirements.
• Prepare and maintain financial documentation such as invoices, receipts, and payroll-related records.
• Support cost control initiatives and identify opportunities for improved cost efficiency.

Compliance & Quality Assurance

• Ensure F&B operations comply with health and safety standards, company policies, and relevant regulatory requirements.
• Track equipment maintenance schedules, coordinate servicing, and report operational issues in a timely manner.
• Assist in audit and inspection preparation by ensuring documentation is accurate and readily available.

Customer Service & Stakeholder Management

• Act as a liaison between the F&B department and guests or clients, handling administrative queries professionally.
• Manage customer feedback and complaints promptly, ensuring proper follow-up and resolution.

Requirements

• Diploma or equivalent qualification in Hospitality, Business Administration, or a related field.
• Prior experience in F&B, hospitality, or operations support will be an advantage.
• Strong organisational and communication skills with attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Work location: Changi Business Park

Why Join Us

• Exposure to end-to-end F&B operations.
• Dynamic and supportive working environment.
• Opportunities for learning and career development.

Responsibilities:

• Take ownership of all Host Automation-related topics within the product marketing function.

• Lead requirements engineering for customer-driven and strategic factory automation projects.

• Manage the end-to-end execution of customer-specific projects within the automation and host integration domain, from pre-sales activities through to final customer acceptance.

• Collaborate with R&D software development teams to align and clarify requirements, while providing support during implementation and overseeing final approval of related software features.

• Develop technical documentation for customers related to host integration and automation.

• Serve as the internal subject matter expert and key point of contact for Automation and Host Integration

• Design and deliver internal training sessions (including training materials) for CPMs, Project Managers, and Sales teams to build foundational understanding of concepts.
  

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, Technical Information Technology, Physics, or a related field

• Minimum 8 years of relevant experience, particularly in factory automation

• Demonstrated professional experience with a background in software and/or IT systems

• Strong experience engaging directly with various customer stakeholders

• Proven expertise in requirements engineering and project management

• Familiarity with SECS/GEM and SEMI standards
  

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to engg1@talenttradersg.com

EA License No: 13C6305

Reg. No.: R1985234 (GOH HOOI MING)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Key Responsibilities:

• Manage daily centre operations to ensure smooth patient flow, timely service delivery, and adherence to operational standards

• Coordinate across clinical, nursing, and administrative teams to ensure effective execution of workflows and schedules

• Monitor operational performance and identify areas for improvement in efficiency, turnaround time, and service quality

• Maintain compliance with regulatory requirements, internal SOPs, and infection control standards

• Ensure availability of medical supplies and proper maintenance of equipment to support uninterrupted operations

• Assist in audit preparation, accreditation processes, and implementation of operational guidelines

Requirements:

• Diploma or Degree in Business, Healthcare Administration, or related discipline, with relevant or equivalent experience preferred

• Prior supervisory or managerial experience is preferred

• Strong coordination, problem-solving, and communication skills

• Lead staff to ensure smooth day-to-day operations.
• Foster positive teamwork among team members.
• Maintain licensing requirements, health, and safety regulations at all times.
• Cultivate positive partnerships with parents.

Requirements:

• Diploma in Early Childhood and Education – Teaching and Leadership
• At least 3 years of experience as a Childcare Centre Leader.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Checking the daily cash balance
• Interacting with the customers that come to the counter
• Organizing all the work they do and maintaining the accounting records
• Reporting discrepancies they find within the accounts to their superiors
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
• To assist in taking orders from customers
• To assist in cashiering duties and responsibilitiesTo assist in cashiering duties and responsibilities
• To ensure cleanliness of equipment and surroundings
• To Prepare Ice and Hot Beverages
• Any other duties assigned by supervisor/manager

Job Summary

At Soji AI, we are building the brain behind modern aviation. We are revolutionising an industry that still runs on 40-year-old processes. Our AI-powered ecosystem is designed to reduce aircraft downtime, improve safety, and make operations more efficient. Headquartered in Germany and Singapore, we are international by default and thrive on that. Come join a funded, revenue-generating startup with customers in Europe and Asia!

About the Role

We are hiring a Senior Customer Success Manager in Singapore to build and grow deep, long-term partnerships with our aviation customers. You will work closely with airlines, MROs, lessors, CAMOs and asset managers to integrate Soji's AI software into technical aviation records workflows. To do so, you will develop a deep understanding of the Soji platform and be able to clearly explain its capabilities and operational value to customers. In a conservative and highly regulated industry, you will act as a trusted partner to our customers, ensuring our technology delivers measurable business value in their daily operations. Managing a portfolio of accounts across Singapore and the broader SEA market, you will own the full customer journey - from onboarding and implementation to renewals and expansion. A core part of your role is building strong relationships with stakeholders across both technical and management levels. You will develop a deep understanding of each customer's operational environment, challenges, and strategic goals, and act as the voice of the customer internally by translating operational feedback into actionable insights for Product and Engineering.

This position is based in Singapore.

Key responsibilities

Proactive Customer Relationship Management: You will own a portfolio of customers across Singapore and the SEA market, acting as their primary point of contact. Through regular on-site meetings, check-ins, and executive reviews, you build strong customer relationships and develop a deep understanding of the customer's operational needs, processes, and strategic priorities.

Onboarding & Time-to-Value: You will define and manage a clear implementation plan for each customer, including milestones, responsibilities, timelines, and success criteria. Acting as the project lead, you will run customer kickoff meetings and onboarding sessions, coordinate internally as well as externally with customer teams. You will ensure transparent communication across stakeholders and proactively identify project risks and mitigation actions to ensure successful delivery.

Strategic Account Growth & Retention: You are responsible for Net Revenue Retention (NRR) across your customer portfolio. You will manage the renewal process from early preparation to contract signature. Using operational insights during regular customer reviews, you will proactively identify upsell and cross-sell pathways, aligning customer business goals with Soji's expansion opportunities while mitigating churn.

Cross-Functional Alignment & Feedback Loop: You will serve as the voice of the customer internally by collaborating closely with Product and Engineering to communicate evolving customer needs and challenges. You will partner with the Product team to structure customer feedback and identify future roadmap opportunities. You will proactively monitor customer health, address potential risks and work cross-functionally to ensure swift resolution of blockers.

Customer Success Strategy & Execution: You will contribute to the development of the Soji Customer Success playbook, define KPIs with the Customer Success team in Europe, and support the creation of a scalable customer health scoring model as the company grows.

Requirements

• 5+ years of experience working in the aviation industry is required.
  
• Strong understanding of aircraft maintenance workflows, operational processes (e.g., MRO, CAMO, technical records), and regulatory environments (EASA, FAA, or equivalent) is highly advantageous.
  
• Experience in Customer Success, Strategic Account Management or customer-facing program/project management, B2B SaaS or technology environment is highly advantageous.
  
• Excellent written and verbal communication skills with the ability to engage and influence stakeholders across different functions and seniority levels.
  
• Proven experience collaborating with cross-functional stakeholders across Sales, Product, and Engineering and can influence outcomes across diverse teams.
  
• Highly structured, self-motivated and able to manage complex multi-stakeholder accounts independently under pressure.
  
• You've worked with technically complex products and show a strong curiosity to explore details and understand how things work.
  
• Experience working with CRM systems and/or project management tools; familiarity with customer health tracking frameworks is a plus.
  
• Comfortable operating in ambiguity within a fast-evolving product environment and a traditionally conservative aviation market.
  
• Willingness to travel within the Asia region to support on-site customer engagement and relationship development.

Benefits

• Virtual Share Program: Access to our employee virtual share plan, providing ownership in our long-term success.

• Remote Work Flexibility: Work from anywhere with flexible hours to accommodate collaboration across time zones.

• Annual Global Offsite: Join the entire team for a yearly international offsite to align, learn, and build together.

• Collaborative Startup Culture: Work alongside a highly motivated, smart, and diverse team passionate about transforming the aviation industry.

• High Autonomy & Impact: Operate in an entrepreneurial environment where your leadership directly influences company growth and direction.

• Diversity & Inclusion Commitment: We are an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all team members.

About Carrier

Carrier is a global leader in intelligent climate and energy solutions, committed to creating healthier, safer, and more sustainable environments. Witha legacy of innovation and a world-class, diverse workforce, we continue tolead by keeping customers at the centre of everything we do. Ourperformance-driven culture fuels long-term value creation through strategicinvestments and bold growth initiatives.

Role Purpose

As the Project Management Leader, you will oversee the full lifecycle of large-scale cooling solution deployments—from initial contract award to final commissioning and site handover. You will provide functional leadership to a team of project managers and engineers to ensure that our Thermal systems meet the stringent technical requirements of global hyperscale and colocation data center clients. You will define the internal standards on project management discipline, building scalable playbooks and leading high-stakes execution.

Key Responsibilities

• Strategic Project Oversight: Direct the execution of multi-million-dollar thermal management (incl. chiller, airside, CDU and controls) projects, ensuring they are delivered on time, within budget, and to precise technical specifications. This involves working in a matrix structure with service and commissioning teams, logistics teams, sales teams and operations teams.

• Safety and Compliance Framework: Ensure every project aligns with global safety, environmental, and mission-critical standards

• Standard Operating Procedures (SOPs): Document and implement the Datacenter Project Management Playbook covering the entire project lifecycle—from contract award to final handover. Create repeatable processes that allow the team to handle projects consistently across customers and geographies.

• KPI Management: Establish and track rigorous Operational and Financial KPIs (e.g., Margin Variance, On-Time Delivery, Commissioning First-Pass Yield).

• Technical & Commissioning Oversight: Oversee the Level 1–5 Commissioning process (from Factory Acceptance Testing to Integrated Systems Testing). Ensure chiller integration with the client’s Building Management System (BMS) and DCIM platforms.

• Continuous improvement: Lead post-project reviews to capture "Lessons Learnt" and systematically integrate them back into the SOPs to prevent recurring issues. Implement Lean Project Management techniques to be more efficient and reduce waste

• Data-Driven Leadership: Use project data to identify bottlenecks in the supply chain or site installation phases, driving measurable efficiency gains.

• Senior Interface: Act as the primary point of contact for senior stakeholders and Lead engineers at Global Hyperscale’s, Consultants and General Contractors (GCs). Serve as the senior point of escalation for complex technical or logistical issues, maintaining a "solutions-first" mindset.

• Risk Mitigation: Manage "Change Order" processes and long-lead logistics to meet strict customer required schedules.

Required Qualifications & Skills

• Bachelor's in mechanical / electrical engineering; PMP/PRINCE2 preferred

• 12+ years in HVAC/Industrial Project management, with 3+ years in Data Centers

• Effective Communication – Demonstrated ability to communicate complex information clearly and accurately to a variety of audiences both orally and through written material.

• Comfortable in presenting to internal and external stakeholders

• Process focused with good financial acumen

Additional Job Description

Experienced Strategic Business Analysis, Planning and Support professional with deep knowledge and highly developed technical expertise. Leads collection of industry data, conducts complex market research, analysis, evaluations and modelling. Compiles complex commercial, financial and technical information, and facilitates development of business intelligence tools and systems to monitor the progress of target business growth. Finalizes reports and prepares presentations.

Job Description

• Leads the collection and analysis of macroeconomic, industry, and target market information and intelligence on business competitors.

• Conducts complex market research to aid strategic planning and decision making, focused on product and service development, improvement and elimination considerations.

• Compiles complex commercial, financial and technical information as requested by business development teams.

• Completes complex modeling and analyses related to market and business intelligence data.

• Develop control and reporting systems to facilitate the monitoring of target segment business growth and strategic account development.

• Finalizes the draft reports that are used in consultation with product and service segment leaders regarding market and business intelligence data to provide recommendations and develop strategies.

Minimum Requirements

• Requires advanced to expert knowledge obtained through advanced education, combined with experience

• Substantial knowledge of Carrier organization, programs or systems to make enhancements within job area

• University Degree or equivalent

• A minimum of 7 years prior relevant experience

OR

• An advanced degree in a related field and a minimum of 5 years’ experience

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Working hours: 9am to 6pm (Wed to Sun; weekend work is required; PH Off!)

Our client takes pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join their Operations team to be hands-on from day one and work closely with their founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents to the company's community
• Share the company’s vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong the company's community. Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in our CRM system
• Relationship manager for the company’s community, continue to track the progress of students and maintain relationships with parents

Skills & Qualifications

• Strong communication and problem solving skills
• Fluent in spoken and written Languages.
• Driven, fast learner, proactive and ability to work in a fast-paced environment
• Organized, detail-oriented and ability to manage different projects at once
• Get things done attitude, self-driven
• You are very meticulous and independent, able to set own priorities with time management to complete projects timely

Additional (Good-to-Have!)

• You love to learn and expand knowledge in Computer Science and/or Engineering
• Strong communication and problem solving skills. Open-minded and dynamic
• You are eager to shape the skills and minds of our next generation in equipping them with the right digital skills
• You have prior teaching experience, be it tutoring, or team training

Others:
Location: EITHER Lentor Modern or Tampines Hub

(Depends on where you stay)

Working hours: 9am to 6pm (Wed to Sun; weekend work is required)

Salary: S$3.5K to 4.5K + quarterly bonuses / No AWS, VB 1-2 months

Jessie Hoe Huey Miin

CEI Reg No. R1103861

Recruit Express Pte Ltd

EA Lic: 99C4599

Email to jessie@recruitexpress.com.sg

The Job

The Eldercare Engagement Manager oversees the planning and implementation of eldercare programmes while supporting volunteer engagement and community initiatives. The role ensures programmes are effectively delivered to benefit elderly beneficiaries and supports the organisation’s outreach and events.

Responsibilities

Volunteer Management

• Support the recruitment, training, and engagement of volunteers.
• Coordinate volunteer deployment for programmes, activities, and home visits.
• Monitor volunteer participation and ensure a positive volunteer experience.
• Work closely with the Volunteer Executive to support volunteer-related initiatives.

Eldercare Programme

• Plan, implement, and oversee eldercare programmes and initiatives for elderly beneficiaries.
• Ensure programmes are delivered effectively and aligned with organisational goals.
• Monitor programme performance and maintain proper documentation and reporting.
• Build partnerships with community organisations and stakeholders to enhance programme reach.
• Stay updated on best practices and trends in eldercare to improve programme effectiveness.

Event Support

• Provide support for the organisation’s key events and community activities.
• Assist in planning and coordinating events that involve volunteers and elderly beneficiaries.
• Support the team and management in organisational initiatives when required.

Requirements

• Minimum Diploma in Social Work or related disciplines.
• At least 5 years of relevant experience in programme management, preferably in eldercare / social services.
• Strong knowledge of eldercare service, regulations and practices.
• Excellent organisational and leadership skills.
• Effective communication and interpersonal skills to collaborate with diverse stakeholders.
• Ability to work independently and make sound decisions.
• Compassion, empathy, and a genuine interest in improving the lives of elderly individuals.
• Proficiency in relevant software applications for documentation and reporting.
• Able to work on some evenings and weekends as needed.
• Possess a good command of spoken and written English and Mandarin to liaise with Mandarin speaker recipients.

On Behalf Of:
A Leading Freight Forwarding & Logistics Client

Location:
Singapore

Managed by:
Harold Consultancy

About Our Client
Our client is a well-established freight forwarding and logistics company with a strong presence in Singapore and the region. They are committed to providing seamless supply chain solutions and are currently seeking a proactive and experienced Customer Service Manager to lead and elevate their customer service team.

The Role

We are looking for a hands-on Customer Service Manager to oversee the daily coordination of air and sea freight shipments. You will lead a team, serve as the key escalation point between the company, clients, and overseas partners, and ensure that all shipments are handled efficiently with accurate documentation.

Key Responsibilities

Team Leadership & Operations

• Lead and mentor a team of customer service executives, ensuring high performance and service excellence.

• Oversee daily coordination of air and sea freight shipments, ensuring smooth operations and timely issue resolution.

• Act as the primary escalation point for complex operational issues, client concerns, and service recovery.

Freight Operations & Coordination

• Guide the team in preparing competitive quotations for air and sea import/export shipments.

• Coordinate schedules and bookings with carriers and co-loaders.

• Oversee end-to-end operations for project-based business opportunities, including feasibility evaluation and quotation preparation.

• Manage 3PL and warehouse inbound service operations, including quotations and Delivery Notes.

Documentation & Compliance

• Ensure accurate and timely creation and forwarding of Debit Notes (DN) for air and sea shipments.

• Review and verify all shipping documentation, including Bill of Lading (BL), Commercial Invoice & Packing List (CIPL), import/export permits, Certificates of Origin (COO), and CNM (Cargo Notification Message).

• Maintain compliance with internal processes and regulatory requirements.

Client & Partner Management

• Build and maintain strong, long-term relationships with Singapore-based clients and overseas partners.

• Serve as the primary point of contact for Korean-speaking counterparts and clients, ensuring clear communication and contributing to business growth.

Ideal Candidate

• Education: Diploma / Degree in Supply Chain & Logistics, Business Management, or a related field.

• Language: Proficiency in both English and Korean (spoken and written) is mandatory to liaise effectively with Korean counterparts and clients.

• Experience: Strong background in customer service within the freight forwarding or supply chain industry, with at least 3–5 years in a supervisory or managerial capacity.

• Skills: Strong knowledge of import/export documentation and procedures. Excellent leadership, coordination, and problem-solving abilities.

To Apply
For a confidential discussion, please submit your detailed CV to Dennis Wee at hello@haroldconsultancy.com.

Customer Success

• You will be the primary custodian of the customer experience, ensuring timely, accurate, and professional communication.
• Respond promptly to customer queries via WhatsApp Business, WhatsApp API, and email
• Send weekly order reminders and communications to customers via WhatsApp API
• Consolidate, amend, and adjust customer orders on a weekly ordering cycle
• Ensure accuracy of customer selections, preferences, and changes before kitchen cut-off
• Proactively resolve issues to maintain high customer satisfaction and retention

Operations

• You will work closely with the kitchen and operations ecosystem to ensure smooth weekly execution.
• Work directly with the Head Chef to monitor:
• Food quality and consistency
• Inventory levels and stock planning
• Kitchen workflow and team readiness
• Coordinate with suppliers to ensure:
• Timely delivery of raw materials
• Correct quantities and specifications ordered
• Identify and source new suppliers to improve quality, reliability, and pricing
• Collaborate with the Accounts team to ensure accurate recipe costing and margin control
• Work with the kitchen team to ensure meals are:
• Correctly packed
• Clearly labelled
• Properly sorted for delivery and dispatch

Logistics & Delivery Coordination

• You will ensure that customer expectations are met through tight coordination with logistics partners.
• Work closely with the Logistics Team / delivery partners to:
• Communicate customer-specific delivery requests and instructions
• Update changes arising from order amendments or special requests
• Oversee weekly delivery execution, ensuring routes, schedules, and volumes are aligned
• Monitor delivery performance and proactively resolve delivery-related issues
• Act as the point of coordination between customers, kitchen, and logistics when exceptions arise

Who We’re Looking For

• Strong organisational and execution skills with high attention to detail
• Ability to learn and adapt quickly to new software platforms and internal systems
• Comfortable handling customer-facing, operational, and logistics coordination responsibilities
• Clear and confident communicator, especially over WhatsApp and email
• Prior experience in F&B, meal prep, logistics-heavy DTC, or hospitality brands is preferred
• Decent working knowledge of Microsoft Office tools (Excel, Word, Outlook), including managing spreadsheets, trackers, and basic reports
• Comfortable working with operational systems, order management tools, and internal dashboards
• Familiarity with AI tools (e.g. ChatGPT, basic automation or workflow tools) to improve productivity and operational efficiency
• Calm under pressure, solutions-oriented, and operationally sharp

For interested candidate, please email your resumes to denyse.tan@recruitexpress.com.sg

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

Clinic Assistant / Manager (Primary Care / GP Clinic)

Location: Singapore

Employment Type: Full-Time / Part time

Working Hours: 44 hours per week (including evenings/weekends on roster basis) / Part time to be discussed

Salary: SGD $2,000 – $3,200 (commensurate with experience)

Job Overview

We are looking for a responsible and service-oriented Clinic Manager / Assistant to support the daily operations of our medical clinic. The role involves patient registration, assisting doctors during consultations, and ensuring smooth clinic workflow while delivering a high standard of patient care.

Key Responsibilities

Patient Registration & Front Desk

• Register patients accurately using clinic management systems

• Handle appointment scheduling, walk-ins, and enquiries (phone/WhatsApp)

• Process payments and issue invoices/receipts
  

Clinical Support

• Assist doctors during consultations and basic procedures

• Prepare treatment rooms, medical instruments, and consumables

• Perform basic clinical tasks such as taking height, weight, blood pressure (if trained)
  

Dispensing & Inventory

• Assist in medication dispensing under supervision

• Monitor stock levels and expiry dates of medications and consumables

• Support stock ordering and inventory control
  

Administrative Duties

• Handle medical reports, referrals, and documentation

• Assist with TPA/insurance claims submission (e.g., Fullerton, Alliance, MHC, etc.)

• Perform daily closing and basic reconciliation tasks
  

Patient Experience & Clinic Upkeep

• Provide courteous and professional service to patients

• Maintain cleanliness and organisation of the clinic at all times

Requirements

• Good communication and interpersonal skills
• Able to work in a fast-paced environment
• Willing to learn and adapt

Preferred Attributes

• Experience in GP clinic or primary care setting (not always necessary)

• Familiarity with clinic management systems (e.g., Plato, CMS)

• Experience handling TPA/insurance claims

• Positive attitude, willingness to learn, and team player

What We Offer

• Training provided (no experience candidates welcome)

• Opportunities for progression to Senior Clinic Assistant / Clinic Manager

• Supportive and team-oriented work environment

Company Overview

Our client is a reputable provider of aluminium windows and doors for homeowners, offering high-quality fabrication and professional installation services. They are seeking a hands-on and experienced Operations Manager to oversee daily operations, ensure smooth installation processes, and maintain high standards of workmanship.

Key Responsibilities

• Oversee the end-to-end operations for aluminium window anddoor services, including fabrication and on-site installation.
• Manage daily scheduling and logistics to ensure installation teams are efficiently deployed and well-equipped.
• Supervise and coordinate the workshop team to ensure timely production of aluminium windows and doors.
• Address and resolve technical challenges or customer concerns during installation.
• Coach and develop team members to maintain high-quality workmanship and professionalism.
• Act as the primary point of contact for homeowners, ensuring clear communication and excellent customer service.
• Maintain safety, compliance, and quality standards across all operations.

Requirements

• Experience in aluminium windows and doors fabrication and installation.
• Strong knowledge of on-site measurements and installation practices.
• Hands-on management style, able to coordinate workshop and field teams.
• Excellent problem-solving and decision-making skills.
• Good communication skills, customer-oriented.
• Leadership experience with the ability to motivate and train staff.

All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.

No Charges will be incurred by Candidates for any service rendered.

CS International Employment Service Pte Ltd ( EA License No.15C7473)
EA Personnel Registration Number :R22108926

Role Purpose

As the Technical Service Manager for the Asia Pacific region, you are the primary technical authority for Mapei’s chemical solutions. You lead a team of specialists to ensure that products—ranging from concrete admixtures and waterproofing to resin flooring—are correctly specified, tested, and applied across massive infrastructure and commercial projects. Your goal is to bridge the gap between laboratory research and high-stakes construction site reality.

Key Responsibilities

Technical Leadership and Strategy

You are responsible for setting the technical standards across Mapei’s 11 APAC subsidiaries. This involves developing standardized operating procedures for site support and working closely with R&D teams to adapt European product formulations for the unique, high-humidity tropical climates of Southeast Asia. You will also collaborate with architects and consultants to ensure Mapei systems are written into official project specifications.

Project and Field Operations

You will lead the investigation and resolution of complex site issues, such as concrete cracking, debonding of coatings, or waterproofing failures. This includes performing root-cause analysis and issuing formal technical remediation reports. You also oversee large-scale "mock-ups" and site trials at batching plants to prove product performance to clients and contractors.

Laboratory and Quality Oversight

You manage the regional laboratory’s testing protocols. This ensures that all materials—whether fresh concrete, hardened mortar, or chemical resins—meet rigorous local and international standards like SS EN, ASTM, and ACI. You ensure that quality control remains consistent from the factory to the final application on-site.

Training and Stakeholder Management

A major part of this role involves education. You will lead the "Mapei Academy" sessions, training external contractors and accredited applicators on "Right First Time" installation methods. Internally, you mentor a team of Technical Service Engineers and provide the sales department with the technical data they need to win major project tenders.

Core Requirements

Professional Experience and Educations

A Bachelor’s Degree in Civil Engineering, Chemical Engineering, or Materials Science is required. You should have at least 8 to 12 years of experience in the construction chemicals or concrete industry, with at least 5 of those years in a leadership or managerial capacity.

Technical and Soft Skills

You must possess expert knowledge of Singapore Standards (SS) and international building codes. Beyond technical expertise, you need strong communication skills to navigate high-pressure environments where developers, main contractors, and consultants may have conflicting interests.

Travel and Mobility

Since this is a regional role, you must be willing to travel approximately 30% of the time to support project sites and subsidiaries in countries such as Malaysia, Vietnam, Indonesia, and the Philippines.