Total 1,244 Manager level Customer Service job vacancies

This position will report to the Executive Director, and will be based in the Administrative office.

The key responsibilities and duties are as follow:

1. Recruitment

• Manage full functions of recruitment process
• Maintain and update job descriptions
• Conduct orientation programmes for new hires
• Prepare employment contracts, letters and variations

2. Training and Development

• Design, support and implement training and development programmes
• Provide advice on training and development to departments
• Coordinate training activities and administration
• Apply and submit government grant (if any)

3. HR Administration

• Review, update and implement HR Policies and Procedures.
• Oversees and administer matters relating to leave/off applications and other staff benefits
• Perform staff on-boarding & off-boarding procedures
• Organise staff recreational/team bonding activities
• Manage intern/internship programmes administration
• Prepare HR reports and advise Management Committee on HR-related matters and trends
• Assist in other HR-related functions

4. Others

• Provide administration support for the Charity's fundraising and eldercare events.
• Other tasks or special projects assigned by the Executive Director

Responsibilities

• Be a key player in the customer acquisition team to onboard new parents to the company's community
• Share the company’s vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong the company's community. Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in our CRM system
• Relationship manager for the company’s community, continue to track the progress of students and maintain relationships with parents

Requirements

• Strong communication and problem solving skills
• Diploma/ Degree in any related fields
• No experience needed, training will be provided

Others:

Location: Bukit Panjang/ Tampines

Working hours: 9am to 6pm (Wed to Sun; weekend work is required)

Salary: S$3.5K to 4.5K + quarterly bonuses / No AWS, VB 1-2 months

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Senior Customer Success Manager - Singapore

The goal of this Senior Customer Success Manager (Sr CSM) role is to establish a lifelong relationship between Genesys and Genesys’ customers by advising and equipping them to achieve their customer experience (CX) vision. As the CSM you are the customer’s advocate and champion throughout their journey with Genesys.

You will recommend, orchestrate, and ensure adoption of the right strategies, products, and services to help customers rapidly realise their business outcomes. Working closely with related business functions in Genesys to ensure customer onboarding, adoption, retention, and revenue growth.

What You’ll Do

The primary responsibilities for this role include (but are not limited to).

• Manage a portfolio of customers serving as their primary business point of contact throughout their CX journey

• Understand customers’ business value drivers, success criteria, and KPIs to develop Customer

• Success Plans (actionable blueprints by which the Customer Success Manager and customers can achieve mutual success)

• Prescribe the adoption and use of product features/functionality and services to the achievement of key customer business outcomes

• Establish a regular cadence of Executive Business Reviews with the customer to track progress towards their stated business objectives

• Drive continuous improvement of customer advocacy measures

• Drive AI/Digital adoption.

• Prepare and deliver territory plans to define account strategies and align resources

• Establish shared accountability with adjacent functions in key points of the customer journey including, but not limited to:

• Onboarding Specialists to ensure new customers are systematically introduced into Genesys and begin to realize value as rapidly as possible

•  Professional Services to ensure that implementations progress smoothly to go-live

• Renewal Managers to drive strong forecasting and renewal practices that deliver high retention rates and growth of recurring revenue

• Sales to identify cross-sell/up-sell opportunities and drive incremental bookings

• Ad-hoc duties as directed by Management

• Take on and assist in driving internal strategic initiatives and continuous improvement programs.

You’ll Bring

• 7 plus years experience in a technology-related field

• Bachelor’s Degree in a technology or business-related field

• Familiarity with CX (industry and technology) to drive consultative approach to customer interactions.

• Has been exposed and successfully worked with customers to deliver AI/Digital solutions.

• Strong ability to build relationships and proactive engagement using digital touch capabilities

• Ability to manage/multi-task multiple actions across assigned customer base

• Excellent interpersonal, presentation skills – both written and verbal

• Positive attitude and high willingness to learn

• Leadership profile that unifies, influences, and inspires cross-functional teams to meet the changing needs of customers

• Experience with productivity tools including PowerPoint/Excel/Word, CRM tools such as Salesforce and Gainsight, and on-line communities and social media platforms

Please note: Genesys will not accept resumes from agencies for this role.

Responsibilities

• Develop plans and manage daily operations for One Raffles Place to ensure excellent standards are achieved and requirements are met according to agreed service levels.
• Develop, implement and improve SOPs and departmental BCP.
• Ensure effective communication within BSTM team and with internal/external stakeholders to achieve their assigned KPIs.
• Ensure compliance with building and statutory requirements/regulations.
• Ensure safety and health procedures are in place according to WSH Act and other prevailing laws/regulations.
• Formulate and implement policies to improve operational efficiency and productivity.
• Liaise with government authorities and consultants on regulatory requirements.
• Manage capital replacement works, asset enhancement initiatives and maintenance repair/replacement whenever assigned.
• Review contracts' specifications to ensure cost effectiveness and competitiveness.

OPEX/CAPEX

• Prepare budgets for OPEX/CAPEX works and manage the annual maintenance/expenditure within approved budget.
• Prepare and conduct tender exercises for OPEX/CAPEX works such as replacement, upgrading or redevelopment works and manage such works according to timelines.
• Prepare approval papers for OPEX/CAPEX requests.

Building Services

• Evaluate the work quality of outsourced service providers and ensure that a high standard of maintenance, operational efficiency and cleanliness of the buildings are achieved at the agreed service levels.

• Management of Building Services and monitoring of outsourced service providers.
• Responsible for the management of outsourced service providers and monitor processes that support the core business of the organization.
• Responsible for the administration of all contractual obligations and timely renewal of maintenance contracts, including housekeeping, landscaping, pest control, scenting, waste management, façade upkeeping, building defects, upgrading, etc.

Preventive Maintenance and Improvement

• Plan and organize preventive maintenance for all Building Services-related works.
• Identify defects or irregularities and follow up on rectification works thereafter.
• Plan, conduct and supervise inspections to buildings.
• Develop and implements Building Services emergency plans.
• Identify, plan, recommend and implement building improvement strategies, propose rectification & preventive works/programmes for the building and champion ad-hoc projects whenever required.

Tenant Management

• Attend to tenants’ services requirements.
• Coordinate tenancy-related works, e.g. fit-out, additions & alterations, reinstatement, moving in/out, etc.
• Develop, improve and maintain the Fit-Out Guide.
• Maintain good landlord-tenant relationship.
• Ensure effective and efficient coordination with other departments for all sub-division or tenancy improvement works for retail and office units.
• Ensure proper handing over and taking over of premises to/from tenants with proper documentations and as-built drawings.
• Ensure building records are maintained and updated.
• Improve, maintain and implement the tenant survey process.

Requirements

• Recognised degree holder in Building Management, Facilities Management or its equivalent.
• At least 5 years in managerial capacity, hands-on experience in estate/property management, in managing large commercial/retail buildings.
• Able to read and understand technical/structural drawings, e.g. as-built drawing will be an advantage.
• Good knowledge of statutory requirements/codes of practice/regulations on building services, facility operations, maintenance and safety.

• Position      : Program Manager (Manufacturing/Cables/BOM)
• Location      : North East – Tai Seng Drive  
• Working hours    : Monday to Friday | 8.00am to 5.45pm 
• Salary (commensurate with experience)     : Up to $6,000 + Up  to 2 Months Variable Bonus + Annual Leave + Medical & Dental Benefits
• Duration      : Permanent
• Industry      : Manufacturing  

Main Responsibilities:

• Support end-to-end program execution from planning to delivery in a manufacturing environment
• Convert customer demand and priorities into production plans and monitor build status, output, and material readiness
• Handle customer enquiries, quotations, cost estimates, ECN, RMA, and sales-related matters
• Coordinate closely with Production, Planning, Procurement, Engineering, Quality, and Logistics teams
• Track shortages, bottlenecks, risks, and delivery issues, and escalate with proposed recovery actions
• Prepare and maintain program trackers, KPI reports, dashboards, and management updates
• Support continuous improvement initiatives, SOPs, and best practices in program management
• For senior level, mentor junior team members and support team capability building

Requirements:

• Diploma or Degree in Engineering, Manufacturing, Supply Chain, Operations Management, or related field
• 3–5 years of relevant experience in manufacturing / operations / program coordination; senior level requires 5–8 years
• Experience in manufacturing workflows, production planning, and cross-functional coordination
• Familiar with customer order handling, material readiness, delivery tracking, and issue resolution

Email to: chloe@searchpersonnel.com.sg

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips! 

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Deputy Consulting Director (APAC)

Reg no.: R22105510

EA No: 13C6684

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

BlueScope Distribution is looking for a Customer Service Manager to join the Customer Service team based in Eagle Farm. BlueScope Distribution is a single-source provider of product, processing and service solutions in steel and aluminium product. The business supports customers in a variety of industries and works with them to help deliver projects on time and to specification. BlueScope Distribution supports its customers by helping them find the freedom to do what they do best.

Leading the Trade Coast Customer Service Officers, Programmers and Estimating teams; you will play a vital part in developing our people, strengthening their capability and capacity to meet evolving requirements. Equally you will ensure our customers and key accounts receive consistent service while managing supply excellence within the Brisbane market.

As a valued member of our collaborative leadership team for Trade Coast, you will have the opportunity to apply your expertise and further your professional growth within this pivotal leadership position.

What Will You Do?

Providing leadership and driving team performance to deliver the business and customer service strategy, you will: 

• be responsible for all customers in the sales district including sales execution, fulfilment execution and service excellence
• guide and coach team members, setting clear measurable goals and activities to aligned with the business strategy and goals 
• mentor team members to achieve enhanced capability and support their professional development 
• act as the contact for key customers for all supply and purchasing matters 
• work closely with other internal teams such as sales, operations and business development to design suitable product and service offers aligned to customer needs and business capability 
• enhance the customer experience through improvement plans, CRM management, ongoing customer reviews and suitable inventory management 

More About You

You have gained your experience in customer service, sales, account management or supply chain function where you have led others within a B2B environment. In addition, you will bring:  

• success in developing others which saw their professional growth and enhanced overall team performance 
• demonstrated success in cultivating highly collaborative team cultures
• proficiency in using data and analytics to evaluate performance and identify strategic opportunities
• expertise in managing and championing key business accounts to ensure long-term success
• market-facing experience where you refined your customer or supplier relationship management skills 
• experience using SAP and Amazon Phone System is highly desirable

Why BlueScope

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:​

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.​
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. ​

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

Bring your energy and make your mark, as, together, we drive Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers​

Join us, creating strength for the future.

Applications close Wednesday 8th April 2026

Proudly welcoming First Nations talent

At NRMA, we honour the stories, knowledge, and unique strengths that First Nations peoples bring to our organisation. As we move towards a cleaner, more sustainable future, we invite you to join us in making a real impact for Communities and Country.

We’re seeking a passionate and experienced First Nations leader to join our Roadside Contact Centre as a Team Manager. This is an Identified role, open only to Aboriginal and/or Torres Strait Islander peoples. Your lived experience, Cultural knowledge, and leadership will help us embed First Nations protocols into our daily operations and team culture.

What You’ll Do

• Lead, coach and develop a high-performing team of Contact Centre Consultants to achieve excellence in customer service and operational targets.
• Act as a role model and mentor, providing culturally appropriate leadership and guidance for First Nations employees.
• Champion a culturally safe, inclusive and respectful team environment.
• Handle escalated customer enquiries and complaints, ensuring timely and satisfactory resolution.
• Support the professional development and wellbeing of team members, identifying training needs and opportunities.
• Promote awareness and understanding of First Nations cultural issues within the workplace.
• Contribute to ongoing improvement of Contact Centre processes and customer experience.
• Participate in recruitment and onboarding of new team members from identified backgrounds.
• Track and report on cultural training, mentoring participation, and relevant Reconciliation Action Plan (RAP) KPIs.
• Escalate risks or barriers to cultural safety and recommend remedies.
• Maintain accurate member records and data integrity across systems.

Your Working Hours

35 hours per week on a rotating roster, with shifts scheduled between 7am and 7pm, Monday to Sunday. Includes 1 in 3 weekends and some public holidays as part of the rotation.

What You’ll Bring

• Identify as Aboriginal and/or Torres Strait Islander and are accepted by your Community.
• Demonstrated experience and lived knowledge of working with Aboriginal and/or Torres Strait Islander peoples and communities.
• Proven leadership skills, with the ability to motivate, coach, and support a diverse team.
• Experience in a contact centre or customer service environment.
• Strong communication and interpersonal skills.
• Commitment to delivering excellent customer service.
• Understanding of issues affecting First Nations in the workplace and community.
• Ability to work flexibly in a fast-paced, dynamic environment.

This position is open to Aboriginal and/or Torres Strait Islander applicants only. Under the provisions of section 126 of the Anti-Discrimination Act 1977 (NSW), an exemption is given from sections 8 of the Anti-Discrimination Act 1977 (NSW) to the NRMA to advertise, designate and recruit roles for Aboriginal and/or Torres Strait Islander people only.

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know You Belong

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.

Ready to make a difference? Apply now – we can’t wait to hear from you! Or visit our careers site to find out more.

For a confidential yarn about the role or your application, contact us at Rich Smith rich.smith@mynrma.com.au or apply now

As part of our recruitment process, successful applicants will be required to complete pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

Overview

The Premier League’s Digital Media team is seeking an accomplished and experienced Service Reliability Manager to oversee the reliability of a video platform and the vendors and partners that work across this programme of work.

The Premier League’s digital channels play a crucial role in expanding the global reach of our competition, increasing engagement among football fans, and supporting our member Clubs, broadcast licensees and commercial partners.

This role will contribute directly to the League’s digital growth strategy by overseeing the day-to-day cross-vendor support and reliability of the Premier League’s Digital Video Product.

The ideal candidate will bring a background in digital, broadcast or telco reliability management, a strong sense of ownership, exceptional attention to detail and organisational skills, and a collaborative, proactive mindset.

Who we are

The Premier League is home to some of the most competitive and compelling football in the world. The League and its Clubs use the power and popularity of the competition to inspire fans, communities and partners in the UK and across the world. The Premier League brings people together from all backgrounds. It is a competition for everyone, everywhere and is available to watch in over 900 million homes in 189 countries.

We have a wide variety of responsibilities. These include organising the competition and its Handbook as well as managing the centralised broadcast and commercial rights. The work we do in conjunction with the Clubs also goes far beyond the 90 minutes. We support and provide a framework for youth development, we protect the organisation’s intellectual property, support the wider game and community programmes, undertake international development work and liaise with governing bodies and other leagues.

The Premier League is an equal opportunities employer and strives to create an inclusive culture where talent can flourish. We believe in the potential of everyone and open our doors to those who share those values. All appointments will be made based on merit; however, we particularly encourage applications from women, people from minority ethnic communities, LGBTQ+ people and disabled people.

Our hybrid-working model also allows you some variety on your place of work, offering you the chance to work from home on some days each week. Where possible, you will attend the office or site visits in line with our company policy. All staff liaise closely with their line manager to manage their time appropriately and according to their work and team requirements.

The role

·       Own the end-to-end operational responsibility of all technology platforms, including Asset Ingest and Management, Content Encoding/Transcoding and Content Delivery.  Ensuring a robust, stable and highly available platform.

·       Manage cross-vendor dependencies and release schedules to ensure platform stability.

·       Your primary goal is to maximise uptime and minimise disruption of the OTT platform.

·       Lead daily operations of the Premier League’s Digital Operations Centre (DNOC).

·       Working with the Head of Digital Architecture and Development to ensure we are maximising value and stability from our 3rd party partners, owning accountability for identifying and delivering cost-saving opportunities through process optimisation and automation.

·       Act as the primary technical command lead during high-severity incidents.

·       Facilitate vendor alignment with the product roadmap and priorities, ensuring clarity and consistency in communications with reliability being at the core of this.

·       Build collaborative relationships with commercial partners to support delivery objectives and surface potential risks or blockers.

·       Own and maintain the programme risk and issue log, escalating concerns as needed.

·       Prepare for and run regular stakeholder planning and status meetings and contribute to senior leadership updates.

·       Constantly challenge ways of working and introduce best practices.

Requirements for the role

·       Previously held a similar service reliability role within a multi-vendor or cross-functional environment.

·       Extensive experience leading a technology operations and service management function within the media, broadcast, telco or streaming industry.

·       Maintain deep, hands-on understanding of live streaming delivery architecture and associated operational tooling.

·       Working knowledge of digital platforms and agile delivery models, with the ability to translate technical concepts for non-technical stakeholders.

·       Build and mentor a high-performing cross-vendor team of operations and service management professionals. Foster a proactive, data-driven, and continuous improvement culture that moves beyond reactive support to predictive and preventative operations.

·       Deep understanding of the components of a modern content supply chain, from ingest and asset management to playout and OTT/VOD distribution.

·       Drive continuous improvement of monitoring, telemetry, automation, alerting configuration, and operational runbooks.

·       Hands-on understanding of encoder/transcoder workflows, DRM, CDNs, networking, logging, and cloud environments.

·       Familiarity with monitoring and observability platforms such as Datadog, Grafana, New Relic, Sentry, Kibana, CloudWatch, IneoQuest and Conviva.

·       Proven track record of managing critical incidents and implementing robust problem management frameworks to prevent recurrence.

·       Exceptional attention to detail and organisational skills.

·       Calm under pressure with a logical approach to problem solving.

·       Positive, proactive attitude and strong communication skills.

·       Team player who takes pride in shared achievements.

•Front desk duties including handle incoming and outgoing calls, booking appointments, attend to customer’s inquiry

• Communicating with customers via telephone, WhatsApp, email face-to-face and social media

• Keeping records of discussions or correspondence with customer

• Handling customer’s feedbacks

• Improving customer service procedures, policies and standards

REQUIREMENTS:

• Minimum 2 years of supervisory experience

• Excellent verbal and written communication skills

• Possess strong interpersonal, efficiency & organisational skills

• Multi-tasking capabilities and willingness to go for the extra mile

• Prior experience as cabin crew will be an added advantage

• Able to converse in Mandarin and English to communicate in Chinese speaking customers

• Must be able to work on retail hours

• 5 days’ work week,

• Singaporean Only

Salary: up to 4K

Senior IT Service Delivery Manager (12 Months Contract)

Job Overview:
We are seeking a highly experienced IT Service Delivery Manager with strong Singapore Government project experience to lead the delivery and operational support of critical enterprise applications in a regulated environment. This role requires a strong blend of project delivery, application support, ITIL service management, and stakeholder engagement.

Key Responsibilities:

• Lead end-to-end delivery and support (Build + Run) of large-scale government ICT systems
• Manage multiple enterprise applications (10+ systems) including enhancements, maintenance, and BAU support
• Drive ITIL-based service management processes (Incident, Problem, Change, SLA governance)
• Engage stakeholders to gather and translate business requirements into BRDs and delivery plans
• Manage vendors, SLAs, and performance governance across multiple teams
• Oversee UAT, release management, deployment, and post-production support
• Ensure compliance with security, audit, and regulatory standards in government environments
• Lead Steering Committee meetings and executive-level reporting

Mandatory Requirements (Strict):

• 10+ years of experience in IT Service Delivery / Project Management
• Minimum 5+ years of Singapore Government / Public Sector project experience (Mandatory)
• Strong hands-on experience in Application support + project delivery (combined role)
• Managing multiple applications / portfolios
• Vendor management and SLA governance
• ITIL Certification (v3/v4) – Mandatory
• PMP or Scrum Master Certification – Mandatory
• Proven experience managing large-scale projects ($1M+ budgets)
• Strong expertise in tools such as JIRA, ServiceNow, MS Project

Preferred Skills:

• Experience working with Singapore Government agencies (e.g., BCA, GovTech, LTA, MOM, etc.)
• Exposure to Azure DevOps / .NET / SQL-based environments
• Experience in audit, compliance, and vulnerability management

Job Responsibilities

• Lead, drive and oversee workgroups focused on service transformation and new/redeveloped developments.
• Develop and implement strategic and tactical plans aimed at enhancing patient activation and empowerment towards self-help and self-care.
• Facilitate stakeholders’ collaboration and communications across departments and workgroups, ensuring seamless change management involving people, process and system.
• Establish workplans/key performance indicators and provide actionable insights for the implementation of continuous improvement projects.
• Oversee progress and track key milestones/deliverables leading to the operationalisation of new/redeveloped infrastructures.

Requirements

• Minimum 8 years of relevant working experience in managerial capacity, preferably in healthcare or operations sector,
• Experience in service delivery and operations management, process improvement & optimisation, project management
• Possess strong leadership, strategic planning and people management skills.

Interested candidates are invited to email your resume to:

jen.ooi@recruitexpress.com.sg

Jenalyn Ooi Huai Sian (R1765551)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support more than two million members, with around $100 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

The Head of Voice of the Customer (VOC) is responsible for leading and embedding the organisation’s understanding of member needs, expectations and experiences across the end‑to‑end superannuation journey.

The role leads and evolves the VOC strategy, member / employer research and insight ecosystem that captures, interprets and embeds member sentiment - leveraging research, data, analytics and feedback channels to drive actionable insights.

By championing a member‑led culture and partnering across product, marketing, service, workplace, digital and operations teams, the role ensures decisions are informed by clear, evidence‑based member insights, driving improved member experience, trust, engagement and long‑term member outcomes.

Key Accountabilities/Responsibilities

Lead Enterprise Voice of the Customer Strategy

• Develop and execute Rest’s enterprise-wide VOC strategy, ensuring the systematic and consistent capture of member and employer feedback across all channels.
• Establish and maintain a unified VOC framework that supports strategic planning, service design, and continuous improvement initiatives.
• Manage all VOC data pipelines, feedback systems, and measurement programs including NPS, CSAT, complaints analysis, survey programs, journey analytics and unstructured data capture.
• Expand listening programs across digital, contact centre, employer interactions, adviser networks, and emerging channels, in line with strategic priorities.
• Influence business owners to respond to VOC findings with meaningful action, tracking improvements against defined metrics.

Lead Member Research, Insights and Analytics

• Lead qualitative and quantitative research programs that uncover actionable insights about member needs, behaviours and pain points.
• Develop robust insight methodologies (e.g. segment analysis, journey diagnostics, sentiment analytics, behavioural insights) to support evidence‑based decision making across the organisation.
• Ensure insights are translated into practical recommendations that drive material improvement in member outcomes.
• Drive enterprise awareness of member needs through storytelling, dashboards, insights packs and strategic presentations.

Understand the Member Experience

• Across key member journeys, deeply understand the end-to-end member experience by channel and interaction type. Identify and monitor key metrics and feedback loops that allow the early identification of friction or poor experience.
• Highlight systemic issues and opportunities at both journey and strategic levels.
• Work closely with Strategy, DTD, Risk, Services, and Product teams to ensure member voice is embedded into decision-making, prioritization and delivery.

Lead Experience Design

• Map signature experiences aligned to strategic priorities to understand current state and future opportunities.
• Lead the experience design function working with business teams to evolve member experiences to meet the needs of member and employer audiences into the future.

Govern Insight Quality, Integrity and Compliance

• Ensure data accuracy, methodological rigour and compliance with privacy, regulatory and ethical standards across all VOC and research activities.
• Maintain measurement consistency across channels and journeys, ensuring comparability and high data integrity.

Build a High Performing Team

• Lead, coach, and develop a multidisciplinary team spanning research, insights, analytics, and CX measurement.
• Foster a culture of curiosity, evidence‑based thinking, accountability, and continuous learning.

Job Summary:

We are seeking a seasoned and results-oriented Contact Centre Project Manager to spearhead the implementation and optimization of our contact centre projects. The successful candidate will bring a wealth of experience in contact centre operations, project management, BPO setup, and stakeholder management. This role is pivotal in ensuring that our contact centre functions at peak efficiency, delivering superior customer experiences, and aligning with our strategic business goals.

Key Responsibilities:

1. Project Management Lead the end-to-end management of contact centre projects, ensuring delivery within scope, time, and budget constraints.
   Develop comprehensive project plans, allocate resources effectively, and utilize project management tools to track progress.
   Proactively identify risks and implement mitigation strategies, managing changes in project scope, schedule, and costs efficiently.
   
2. Contact Centre Operations Conduct thorough analyses of call flows, customer service metrics, and operational performance to drive continuous improvement.
   Implement industry best practices to enhance customer satisfaction, streamline processes, and optimize contact centre performance.
   Stay abreast of emerging technologies and trends in contact centre management to ensure our operations remain cutting-edge.
   
3. BPO Setup and Management Lead the strategic setup and transition of Business Process Outsourcing (BPO) operations, ensuring seamless integration with existing processes.
   Develop and execute outsourcing strategies, oversee vendor selection, negotiate contracts, and manage transition plans.
   Design scalable BPO models that align with organizational goals and support long-term growth.
   
4. Stakeholder Management Act as a primary liaison between clients, vendors, and internal teams, ensuring clear communication and alignment of objectives.
   Manage stakeholder expectations, resolve conflicts, and maintain strong relationships to facilitate project success.
   Ensure client requirements are consistently met while balancing internal resources and capabilities.
   

Join a well-established A1 main contractor known for delivering landmark building and infrastructure developments. With a growing pipeline, they are seeking a Technical Manager (C&S) to play a key role in driving major projects during this expansion phase, including data centre and new LTA projects. Multiple opportunities are available across diverse developments in Singapore.

What you will do

• Lead and guide a team of engineers/coordinators to ensure effective delivery of design outputs.
• Manage and oversee design and planning activities to meet project objectives within budget and timeline.
• Liaise with clients, consultants, and authorities on design matters, including submissions and approvals.
• Coordinate closely with internal teams to ensure alignment across functions and project requirements.
• Monitor design progress, manage schedules, and review technical drawings and deliverables.
• Provide technical expertise in civil and structural design coordination, and ensure compliance with regulatory and workplace safety standards..

What you will need

• Bachelor’s Degree in Civil Engineering from a PE Board recognized university
• Minimum 8 years of relevant C&S design & coordination experience with large scale projects
• Candidates who possess experience with data centre projects are highly desirable, though not mandatory
• Must possess minimally industrial building experience, such as Semicon plants, Oil & Gas plants or Hospital projects etc.

Location: Central

Interested candidates kindly forward your CV to yiling.tan@peoplesearch.jobs (Tan Yi Ling, Reg No: R21103172). You may email this great opportunity to someone who would be a great fit for this role.

All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.

PeopleSearch Pte Ltd

EA License No: 16S8057