Total 1,430 support analyst job vacancies in Singapore

Partner with the Agency’s business teams to elicit citizen/business and Agency’s needs through human-centric and visual methods

• Apply Design Thinking / Service Design methodology and tools to identify current state gaps and challenges, and develop future state design and solutions

• Evaluate and recommend suitable technology while aligning with GovTech’s technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG Tech Stack)

• Identify and adopt the appropriate development and delivery approach (Outsourced, Co-Sourced or In-house development)

• Work with fellow Govtechies and Agency's teams to develop user stories, functional/technical specifications and acceptance criteria

• Ensure product readiness for smooth deployment, adoption and operations

• Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations Management)

• Assist the CIO to identify new opportunities and problems to solve for the Agency’s digital transformation

• Build deep knowledge of Agency’s business and operations and identify opportunities to support the transformation of Agency’s business / operation

• Identify potential project risks and its implication to the organisation and to recommend mitigating measures so as to manage the risks

• Effectively engage and manage the vendors to deliver ICT solutions and services

• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines

What we are looking for

• Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering or related disciplines

• At least 5 years relevant working experience in a similar capacity (advantageous to have had some Consulting, Software Development and Design experience)

• Strong portfolio that demonstrates proven, hands-on experience working in Agile approach on Product-centric teams

• Working knowledge of AI tools and concepts

• Strong analytical, conceptualisation, facilitation and problem-solving skills, in particular with application in Discovery sessions and prototyping.

• Good stakeholder engagement and communication skills with ability to influence and pitch ideas

• A driven and motivated personality with the ability to rapidly learn, apply and execute

• Experience in Project Management and Product Management is a plus

• Motivated by innovation to achieve business goals and customer satisfaction

• Excellent written, verbal communication, presentation and negotiation skills

Key Responsibilities:

• Review, validate, and manage distribution reports (e.g., production tracking, compensation reports) to ensure accuracy, timeliness, and compliance with business rules
• Analyze business data to identify patterns, trends, and insights that support decision-making and strategy execution
• Partner with stakeholders to understand business requirements, propose solutions, and support the development of new processing models
• Provide analytical insights into business processes and contribute to continuous improvement initiatives
• Lead or support system-related projects such as new implementations, system migrations, database changes, or reporting structure enhancements
• Troubleshoot issues, provide interim solutions to maintain business continuity, and recommend process improvements for efficiency and scalability

Requirements:

• Strong analytical and problem-solving skills with experience in business data analysis and reporting
• Experience in various data analytics tools eg Alteryx, Anaplan, Python, Power BI, SQL, etc

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

We are supporting a leading client in the financial services sector in their search for a Cash Operations Processing Analyst to join their CB & IB Operations and Controls team in Singapore. This is a 1-year contract role (with extension possibility) based fully onsite.

The Role

You will execute time-critical cash operations including GIRO, Standing Orders, DDA/DCA, and Cash Counter Services. Day-to-day, you'll be responsible for:

• Processing daily operations with high accuracy and adherence to established controls and escalation protocols
• Monitoring and resolving exceptions escalated from offshore governance support teams
• Maintaining and updating SOPs and procedures to reflect process or business changes
• Managing working relationships with Front Office, internal stakeholders, and external counterparties
• Ensuring all transactions are processed in line with SLAs, internal policies, and industry guidelines

What We're Looking For

• Minimum 3 years' experience in financial services, with exposure to Cash and Payments operations
• Sound understanding of cash operations processes across APAC, including offshore operating models
• Strong technical and commercial grasp of end-to-end operational processes
• Proven ability to analyse issues, take ownership, and drive resolution
• Ability to perform under tight deadlines in a fast-paced, time-critical environment
• Strong risk management mindset and control discipline
• Positive, collaborative team player

Fresh graduates from local universities (NUS, NTU, SMU) with strong academic backgrounds and relevant internship experience are welcome to apply. Prior Risk & Control experience is a plus.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

About the role

We are seeking a Salesforce Data Analyst to support large-scale system integration projects involving Salesforce and multiple external systems.

You will start by assisting in data mapping and integration work between Salesforce and APIs (e.g. MuleSoft), gaining hands‑on exposure to how data flows across systems. This includes understanding Salesforce data models, integration payloads, and transformation logic.

You will also support testing activities (SIT/UAT) and work closely with experienced consultants across Salesforce, integration, and functional teams.

Over time, this role can evolve into a Business Analyst or Developer track, depending on project needs and your interests.

This role is suited for individuals who are detail-oriented, structured, and proactive, and who are interested in understanding how enterprise systems connect and operate end‑to‑end.

Responsibilities

Data Mapping & Integration Support

• Work closely with functional, integration (MuleSoft) and data migration teams to support end‑to‑end delivery.
• Assist in mapping data between Salesforce objects and external systems via APIs.
• Analyse field definitions, data structures, and relationships across systems.
• Support the documentation of data templates, mappings, transformation logic and integration requirements.
• Work with senior consultants to clarify data inconsistencies, edge cases, and validation rules.
• Review API payloads (JSON/XML) to understand how data is exchanged between systems.
• Perform data patching when required.
• Maintain clear and well-structured documentation such as data mapping sheets, integration specifications (functional level), test scenarios and results.

Requirements & Functional Support

• Support requirement discussions with business and functional teams to understand data-related needs.
• Assist in documenting simple user stories, process flows, and data-related requirements.
• Translate business requirements into structured data or integration-related inputs.

Testing & Quality Assurance

• Support requirement discussions with business and functional teams to understand data-related needs.
• Assist in documenting simple user stories, process flows, and data-related requirements.
• Translate business requirements into structured data or integration-related inputs.

Requirements

Must have skills and experience

• Interest in data, systems, or integration work.
• Strong attention to detail and ability to work with structured information.
• Ability to analyse and compare data across different sources.
• Good logical thinking and problem-solving skills.
• Able to follow through on tasks and track details consistently.
• Comfortable working with multiple teams and stakeholders.

Good to have

• Basic understanding of databases, data structures, or APIs.
• Familiarity with JSON, XML, or Excel-based data mapping.
• Exposure (academic or internship) to system integration, business analysis, or testing.
• Interest in Salesforce, cloud platforms, integration or enterprise systems.

Ways of working

• Work collaboratively within an agile, sprint-based build delivery environment.
• Learn by supporting senior consultants.
• Take ownership of assigned data mapping and testing tasks, ensuring accuracy and completeness.
• Communicate proactively on progress, issues, and dependencies.
• Be comfortable working with detailed, structured tasks that require consistency and attention.

Success measures

• Produce accurate and complete data mapping documentation with minimal supervision.
• Understand Salesforce data models and basic integration flows.
• Support testing cycles with minimal errors in data validation.
• Proactively follow up on issues and close assigned tasks.
• Communicate clearly and build working relationships across teams.
• Demonstrate reliability, attention to detail, and ownership in day‑to‑day work.

Education

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent practical experience

Let's talk about what's in it for you!

Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.

As "Architects of Positive Futures", Capgemini actively supports the community in 3 ways:

Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities. Our Employee Resource Groups Women@Capgemini and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change.

Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.

Environmental Sustainability - Capgemini joined the CDP's (Carbon Disclosure Project) prestigious "A list" for its commitment to the Net-Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by 2020.

Recognised by Ethisphere as one of the World's Most Ethical Companies for the last 8 years in a row, ethics and values are at the heart of Capgemini's corporate culture and business. Embedded in our DNA, our seven values - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty - have remained the same since company inception in 1967. To see how we bring these values to life, click here to listen to some of our employee’s stories.

Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.

Maximising Potential I Transforming Lives

Join Maitri School’s team of educators and professionals empowering students with autism spectrum disorder to live better, learn continually, and contribute meaningfully. As Singapore embraces inclusive education, your expertise will make a meaningful difference right here in our community.

Your role as Behavioural Analyst/Therapist:

• Conduct comprehensive behavioural assessments to identify areas of need, and develop individualised intervention plans grounded in ABA principles. These plans should include clearly defined goals, targeted intervention strategies, and progress-monitoring methods to address challenging behaviours and promote positive social and academic outcomes.

• Collaborate closely with teachers, parents, and other professionals to ensure a holistic and coordinated approach to supporting each student's progress.

• Maintain detailed records and documentation of students’ progress to evaluate the effectiveness of interventions and make necessary adjustments. Provide regular updates to stakeholders on progress and outcomes.

• Coach key partners about ABA principles and how to apply educational and behavioural techniques to carry out intervention plans in class and at home to support the students’ progress.

• Facilitate training for staff to improve understanding on ABA.

• Contribute to the development and refinement of the school's behavioural support programmes and resources. To positively influence the development of programs, policies and procedures to promote best practice.

• Stay up-to-date with the latest research and best practices in the field of behavioural analysis and therapy.

• Attend IEP meetings with teachers when necessary.

Why choose Maitri School:

1)      Competitive compensation package with performance bonus

2)      Career progression opportunities

3)      Manageable class size

4)      Work life harmony

Requirements:

• A Master's degree in Applied Behaviour Analysis, Psychology, or a related field, prefer candidates with BCBA / BCaBA / QBA / QASP-S qualifications.

• Minimum 3 years of experience in providing behavioural analysis and therapy services, preferably in an educational setting with experience working with ASD students.

• Excellent communication and interpersonal skills, with the ability to effectively collaborate with a diverse range of stakeholders

We regret that only short-listed applicants will be notified for an interview.

Work Location:
2026 and 2027 - 95 Jalan Eunos, 2028 - 20 Pasir Ris Street 51

Member of Group Manufacturing Execution System (MES) IT team. Delivering IT Services to support businesses. Study and implement technology and improve manufacturing and traceability capability. 

Adhere to Security Governance & Compliance as per Group IT Policy and Standards. 

Responsibilities:

• Ensuring smooth operation including troubleshooting and problems solving related to Manufacturing Execution System. Identify improvement areas and implement strategic solutions in time with consultation with business stakeholders.
• Work with Business stakeholders and lead strategic planning for Venture MES system to achieve business goals.
• Responsible for MES functional and technical system development, review, and certification of MES systems hardware, backup, IT Disaster Recovery Plan (DRP,) and IT Business Continuity Plans (BCP).
• To ensure system to comply with audit requirement
• Manage and evaluate IT Vendors (MES)
• Proactively propose proactive improvement & preventive monitoring
• Manage &Support IT Audit

Requirements:

• Degree in Computer Science, Information Systems, Engineering or equivalent.
• Minimum 5 years in relevant experience.
• Experience in working in a cross-functional team.
• Supervisory experience will be an added advantage.
• Experience with clustering, performance testing, BI and MES application will be an advantage.
• Strong analytical and communication skills.
• Self-motivated and a good team player.
• Knowledge in Production Planning/Capacity Planning/Material Management
• Knowledge in Work Order Management
• Knowledge in OEE/SPC/RTY
• Knowledge in Quality management and traceability requirements

If you embody the spirit of excellence, passion for discovery, innovation and enterprise, and the desire to make a difference in the world of technology and electronics, come join the Venture team!

Be Part of the Global Venture Family.

Disclaimer:

By submitting your application to Venture Corporation Limited and its group of companies, you acknowledge and agree that any personal data you provide will be processed for the purpose of evaluating your application for employment.

If you are not selected for this position, we may retain your personal data to consider you for future employment opportunities unless you inform us otherwise. Should you wish to withdraw your consent or request access to or correction of your personal data, please contact our Personal Data Protection officer by email: dataprotection@venture.com.sg For more details, please refer to our privacy policy at Personal Data Protection Policy of Venture Corporation Limited.

Venture Corporation is aware of scams involving fraudulent job offers; where individuals pose as staff representing our company and/or post fake job openings. Kindly note that the company does not make job offers until after a candidate has submitted a job application and participated in a face-to-face interview.

Please be advised that all legitimate job opportunities at Venture Corporation and our subsidiaries are listed exclusively on our official careers page and verified job portals. Any job offer that requires payment or solicits personal information in the early-stage recruitment process is likely a scam.

We urge all candidates to remain vigilant and exercise caution when approached with suspicious job offers. If you have questions about any open positions at Venture Corporation, please contact us by email: hr.singapore@venture.com.sg

Kindly note that only shortlisted profiles will be contacted.

Role Overview

We are looking for a proactive and customer-focused IT Support professional to join a dynamic service desk team. This role serves as the primary human escalation channel for end users when automated self-service or virtual agent solutions require additional intervention.

The successful candidate will play a key role in delivering responsive support, maintaining service quality standards, and leveraging AI-assisted tools to enhance resolution efficiency and user experience.

Key Responsibilities

• Provide Level 1 and Level 2 support across multiple communication channels including phone, email, collaboration platforms, and ITSM portals
• Take ownership of tickets escalated from AI-driven support tools and ensure timely resolution
• Troubleshoot issues related to user access, authentication, Microsoft 365 applications, VPN connectivity, endpoint software, and general network access
• Accurately log, categorize, and prioritize incidents and service requests within the ITSM system
• Monitor support queues and proactively manage workload to prevent SLA breaches
• Escalate complex cases to relevant resolver teams, vendors, or onsite support when required
• Utilize AI-assisted capabilities such as automated summaries, knowledge recommendations, and guided workflows
• Maintain detailed documentation and contribute to knowledge base improvements
• Support shift rotations and contingency coverage as operationally required
• Ensure compliance with internal security, audit, and data protection policies

Requirements

• 1–2 years of IT Service Desk experience (3–5+ years for senior level consideration)
• Strong hands-on experience supporting Windows and macOS environments
• Good working knowledge of Microsoft 365, VPN technologies, browsers, and endpoint tools
• Basic understanding of Unix or Linux environments is advantageous
• Familiarity with ServiceNow or similar enterprise ITSM platforms
• Solid understanding of incident and request management processes
• Ability to manage ticket workflows effectively and maintain documentation standards
• Exposure to AI-enabled support tools or chatbot workflows is a plus
• Strong verbal and written communication skills
• Customer-centric approach with strong analytical and troubleshooting capability

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

• Assist the Consultants in sales support work

• Work with Consultants / Bankers to arrange medical booking, preparation documentations and obtain financial documentation and KYC requirements

• Attend client’s medical examinations or other client’s meetings in Consultant’s absence (face to face with clientele)

• Liaise with Bankers and clients for meetings, medical arrangement, new & ongoing application documentation and policy delivery.

• Submission of application documentation to insurance companies

• Update Consultant on their pipeline and cases and to ensure that sales meetings are updated in the systems

• Ensure client documentation are complete, aligned and satisfied with internal & insurance company compliance and due diligence.

• Manage and bring all the cases under care into completion (includes follow-up/negotiation with insurers/underwriters)

• Work with Consultants and Client Servicing to ensure prompt preparation and completion of annual reviews

• Work closely with Illustration and Inforce Team on day to day basis on new and existing policies

• Prepare specific client’s power point presentation and product comparison for client’s meeting

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

Responsiblities:

• Assistthe Discipline team in the overall management of the students’ discipline, on adaily basis
• Assistin manning detention for late comers after school, on an ad hoc basis
• Overseestudents who are suspended from class, on an ad hoc basis
• Supervise,call on and ensure the conduct of Corrective Work Order – canteen/classroomcleaning
• Patrolthe school premises to ensure orderliness, on a daily basis
• Beinvolved in case management for students identified as at-risk
• Conductinvestigations as part of case management and submit report
• Conductand follow-up on spot-checks on students’ general neatness in appearance likeattire and hair and look into administrative recording of spot check outcome
• Participatein Case Management Meetings on an ad hoc basis
• Perform any other duties asand when assigned by the School Leaders or Subject Head, Student Management

Requirements:

• must have passed ‘N’ Level or its equivalent.
• shouldpreferably be MOE-registered (refer to https://rems.moe.edu.sg/ for more information)
• shouldpossess good communication and inter-personal skills. He/she should also be agood team player with a high level of initiative and work well with staff andteachers on student matters
• having relevant experience in a schoolenvironment will be an advantage
• able to work independently with minimal supervision

The Services required are set out as follows:

Technical support for notebooks and desktops (Dell, Lenovo, HP
and Apple Devices).

• Install, configure and support all Microsoft Windows and Apple MacOS user operating systems.

• Install Configure and support Microsoft 365 software and Services. • Install, configure and support 3rd party software.

• Attend to all Information Technology Service Management (ITSM) tickets and resolve them, with SLA.

• Submit ITSM tickets for all support tasks.

Key Responsibilities (Finance& Economics Focus)

• Financial Calendar & Budget Management Manage the Executive’s calendar, appointments, meetings, and travel arrangements, with emphasis on financial reviews, budget deadlines, and regulatory reporting schedules.
• Government & Regulatory Financial Communications Screen and prioritize incoming calls, emails, and correspondence, including sensitive financial and compliance communications with government agencies (MOM, BCA, IRAS).
• Contracts & Financial Documentation Draft, review, and edit high-level business correspondence, contracts, tender documents, and board papers, ensuring accuracy in financial terms and confidentiality.
• Cross-Departmental Financial Reporting Coordinate consolidated reporting by compiling financial, HR, and project data into management packs, supporting executive decision-making with quantitative insights.
• Meeting Support & Economic Analysis Attend executive and board meetings, prepare detailed minutes, and track follow-up actions, including financial and economic implications across stakeholders.
• Strategic Finance & Economics Initiatives Support strategic initiatives such as project bids, worker placement compliance, and overseas expansion by conducting financial research and preparing economic analysis reports.
• Executive Events & Economic Forums Organize executive-level events, industry forums, and stakeholder engagements, with focus on financial and economic policy discussions, liaising with regulators and clients.
• Expense & Budget Oversight Oversee expense claims, project-related financial tracking, and reconciliation of executive budgets, including variance analysis and compliance with corporate finance policies.
• Confidential Financial Information Management Maintain strict confidentiality in handling sensitive information such as worker contracts, payroll compliance, and regulatory financial submissions.
• Financial Document & Compliance Supervision Supervise document management processes, including tender submissions, MOM filings, and project compliance records with financial implications.
• Policy & Financial Communications Assist in drafting responses and policy communications for CEO’s review, ensuring alignment with corporate governance and financial standards.
• Advanced Administrative & Procurement Support Perform advanced administrative duties, including vendor coordination, procurement support, and monitoring of project documentation systems with financial relevance.
• Ad-hoc Financial & Crisis Support Undertake ad-hoc responsibilities assigned by the Executive, including urgent financial filings, economic risk assessments, and crisis management support.

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Infrastructure Platforms, International Services, you will play a leadership role in ensuring operational and governance stability across Southeast Asia, with primary coverage of Thailand and the Philippines. You will own local governance processes, strengthen service management rigor, and ensure strong engagement with regional and global partners. You will bring solid technical breadth to understand issues, ask the right questions, and communicate clearly—without needing deep developer or architect specialization.

Job responsibilities

• Own local technology governance for Infrastructure Platforms International across Thailand and the Philippines, ensuring consistent execution of operational controls, governance routines, and management reporting aligned to local and global standards.

• Lead and coordinate cross-functional initiatives (strategic and run-the-business) to remove delivery friction and enable product and infrastructure teams to meet service outcomes.

• Align regional execution to global objectives, ensuring priorities, processes, and governance expectations are clearly understood and adopted across Southeast Asia locations in scope.

• Serve as a senior connector across teams—build strong working relationships with regional/global partners and leverage common processes and resources to deliver against targets.

• Partner closely with Audit, Risk, Cyber & Technology Controls, and Compliance to ensure adherence to local regulatory requirements and JPMorganChase technology standards, including supporting regulatory responses and governance evidence needs.

• Strong stakeholder management skills, with demonstrated experience proactively driving timely, self-initiated 360-degree stakeholder engagement to socialize key initiatives and align priorities, maintaining a consistent customer-first focus.

• Own stakeholder communications and escalation, providing clear updates, decision points, and remediation actions to business and technology leaders.

• Oversee core service management disciplines—incident, problem, and change management—ensuring high-quality execution, effective root-cause follow-through, and sustained risk reduction.

• Support the evolution of operating models in Southeast Asia locations in scope, ensuring a clear ownership and accountability model while maintaining appropriate governance and oversight.

Required qualifications, capabilities, and skills

• Bachelor’s degree in computer science or a related technology field (or equivalent practical experience).

• 5+ years of experience in technology operations, service delivery, and/or governance in a complex enterprise environment, operating at a Vice President (or equivalent) level.

• Experience operating within regulated financial services environments, with exposure to Southeast Asia markets, including Thailand and/or the Philippines.

• Demonstrated ability to lead through influence, aligning stakeholders and driving outcomes across multiple teams and priorities.

• Strong grounding in technology service management and controls (incident/problem/change practices, availability and stability, operational hygiene, risk and issue management).

• Executive-level communication skills: able to translate technical topics into clear narratives, actions, and decisions for senior stakeholders.

• Strong judgment and ownership mindset—able to navigate ambiguity, set direction, and keep teams aligned on outcomes and timelines.

Preferred qualifications, capabilities, and skills

• Familiarity with hybrid technology environments (on-prem and public cloud) from an operational governance perspective.

• Working knowledge of the AI landscape, with the ability to identify practical opportunities to deploy AI to improve operational governance and service delivery, and the capability to create clear, well-structured prompts to achieve consistent, high-quality outcomes.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=ab2e70e92e34a682c8a241162c6acc79

Your new company

This is a multinational investment bank.

Your new role

• Work closely with project managers, subject matter experts (SMEs), and technology teams—often in a virtual environment—to deliver high-quality business requirements and process workflows.
• Facilitate workshops and working group discussions with GMO teams across regions, as well as internal and external stakeholders (including Exchanges, Business, and Technology teams).
• Analyze business and system requirements, identify gaps, and propose solutions aligned with organizational objectives.
• Develop and maintain Business Requirement Documents (BRDs), functional specifications, and process workflows.
• Support project managers in managing workstreams, ensuring adherence to enterprise standards and governance frameworks.

What you'll need to succeed

• University degree or equivalent in Business, Finance, Technology, or related discipline.
• Some experience as a Business Analyst or in a similar role within Financial Services or Operations.
• Strong analytical and problem-solving skills with attention to detail.
• Some experience in Global Markets Operations or Investment Banking.
• Familiarity with Agile project delivery frameworks.

What you'll get in return

• Challenging yet fulfilling career with an equal opportunity employer.
• Various opportunities to learn and upgrade your skill sets
• Competitive remuneration package and benefits

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Shabnam at Hays on +65 60271964 or email Shabnam.Bahar@hays.com.sg for a confidential discussion. Referrals are welcome.

Registration ID No. R1873584 | EA License number: 07C3924 | Company Registration No. 200609504D

At Shopee, logistics is the backbone of connecting millions of buyers and sellers across Southeast Asia. As a Strategy and Operations Analyst, you’ll play a pivotal role in shaping this massive network—designing data-driven solutions that make deliveries faster, warehouses smarter, and operations more cost-efficient.

Leveraging data, analytics, optimisation models, and collaboration with cross-functional teams, you’ll drive innovations that directly influence strategy and transform the user experience at scale. 

You may work on projects such as:

• Designing the transportation network, deciding the optimal number and location of hubs and warehouses
• Developing warehouse layout strategies to improve productivity and throughput
• Modelling inventory placement across the network to reduce lead times and costs
• Comparing air, sea, and land transportation modes for cost-effectiveness and speed
• Projecting end-to-end supply chain costs under different demand and volume scenarios
• Optimising last-mile delivery strategies for both urban and rural regions
• Evaluating the role of automation and technology in future network design
• Conducting scenario analysis to understand the impact of disruptions, fuel price changes, or labour constraints

Job Description:

• Process Strategy & Optimisation: Evaluate and refine logistics processes to enhance efficiency, reduce costs, and strengthen operational scalability.
• Data Analysis & Insight Generation: Analyse diverse and dynamic datasets on operations and user behaviours, uncovering insights that tackle complex, real-world challenges. Use modelling and analysis to identify trends and generate insights that inform high-stakes business decisions.
• Strategic Support: Align strategic projects with broader business goals by supporting discussions with stakeholders and helping to define clear operational objectives.
• Planning & Execution: Help translate strategic goals into actionable plans with defined steps, contributing to their successful implementation.
• Performance Monitoring: Track the results of new initiatives, providing data and observations to help the team identify successes and areas for further refinement.

Requirements:

• Currently pursuing or has completed a Bachelor's Degree in any discipline from a reputable university with strong academic credentials. Candidates who are currently pursuing their Bachelor’s Degree should be expected to graduate by Jul 2026, and all candidates must be able to join us by Aug 2026.
• Candidates who meet the above requirements and are currently pursuing a Master’s Degree or above must be able to join us on a full-time basis by Aug 2026. A Master’s Degree or above is advantageous but not required
• Proficiency in SQL and Python, with the ability to translate data into actionable insights.
• Prior experiences in operations analytics, data analytics, or data-driven roles, internship or full-time.
• Strong analytical and structured thinking skills, with a knack for turning complex problems into practical solutions.
• Ability to explain technical findings clearly to both technical and business stakeholders.
• Collaborative, adaptable, and excited to work in a high-growth environment.