Case Administration Officer (Social Service) - JL
3 days ago
Case Admin Officer (Social Service)Location: SingaporeContract: Up to 1 yearIndustry: Government / Social ServiceAbout the RoleOur client in the Gover.....
Case Admin Officer (Social Service)
Location: Singapore
Contract: Up to 1 year
Industry: Government / Social Service
About the Role
Our client in the Government / Social Service sector is seeking a dedicated and well-organised Case Admin Officer to support case management and operational functions in a community-focused setting.
The role involves working closely with officers to assist in case administration, client coordination, records management, and daily operational tasks to ensure smooth and efficient service delivery.
This position is suitable for individuals who are detail-oriented, service-driven, and comfortable engaging with individuals and families from diverse backgrounds.
Key Responsibilities
Provide administrative and operational support for case management processes
Process applications, verify documents, and maintain accurate records in internal systems
Coordinate appointments, follow-ups, and referrals with clients and stakeholders
Manage enquiries via phone, email, and walk-ins in a professional and service-oriented manner
Prepare and maintain reports, correspondence, and case documentation
Support officers in client follow-ups relating to case matters and documentation
Assist in procurement coordination, inventory tracking, and operational duties when required
Support outreach activities or accompany officers for home visits when necessary
Perform general administrative and ad-hoc duties as assigned
Requirements
Minimum Diploma or equivalent qualification
Prior experience in administration, customer service, coordination, or case support is advantageous
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Strong communication and interpersonal skills
Organised, meticulous, and able to handle confidential information responsibly
Comfortable with system-based administrative work
Able to work independently as well as in a team environment
Able to start work immediately or on short notice is an advantage
Preferred Attributes
Passion for social service and community support work
Empathetic, patient, and service-oriented mindset
Responsible, professional, and able to manage multiple priorities
Why Join Us
Exposure to Government and Social Service operations
Meaningful role supporting community initiatives
Structured and supportive working environment
Strong experience in case coordination and administrative operations
Only shortlisted candidates will be notified.
Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275
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