Total 73 process development engineer job vacancies in KUALA LUMPUR

MerchantSpring is building a dedicated commercial division focused on selling to brands and vendors across e-commerce marketplaces. We are looking for a Sales Development Representative who is skilled in outbound prospecting and enjoys a high degree of ownership.

You’ll work directly with senior leadership and our Account Executive to build the outbound engine for this market and shape how MerchantSpring sells to brands and vendors globally.

This role is ideal for someone excited to drive the sales funnel, deploy AI-powered workflows, and operate in a fast-growing international business.

Success in this role is measured by consistently generating 30 qualified meetings per month for the Brands and Vendors Account Executive. You'll be expected to proactively create opportunities and consistently generate pipeline rather than relying on inbound or warm leads.

In order to achieve this, you will:

• Prospect into brands, vendors, and e-commerce leads.
• Build targeted, high-quality accounts and contact lists.
• Research target leads: identify personas, buying signals, relevant outreach triggers.
• Write sharp messaging that generates responses and meetings.
• Deploy AI tools and automation to improve prospecting efficiency, quality, and outcomes.
• Maintain accurate CRM records and prospecting data.
• Share learnings and contribute ideas to the wider sales team.

• Proven SDR, BDR, outbound sales, or lead generation experience.

• Strong cold outreach skills across email, phone, LinkedIn, and other relevant channels.

• Experience using Apollo, HubSpot, or similar sales prospecting tools.
• Excellent written communication to write clear, relevant outbound messages.
• Confidence using AI tools or automation to improve productivity and results.
• Strong CRM discipline and attention to detail.
• Business-fluent English to communicate with clients across the USA, Europe, and APAC.
• Eligible to work in Malaysia.

Strongly Preferred:

• Experience working with e-commerce brands, vendors, marketplaces, agencies, or related technology, or an understanding of such ecosystems.
  An interest in SaaS, data products, brands, vendors, and the above relevant fields.
• Experience in mentoring or growing SDR teams.
• Entrepreneurial experience is a bonus, particularly for e-commerce, though not required.

• Help build a new commercial division from the ground up.
• Fast-tracked career pathways into leadership and scaling the SDR function.
• Collaborate cross-functionally to drive impact across the business.
• Join an international team with clients across the Americas, Europe, and APAC.
• Work from a modern co-working space on a hybrid basis.
• Competitive salary package and uncapped commission.

We are looking for a proactive and driven Project Engineer to join our growing team. In this role, you will be responsible for supporting the end-to-end execution of customer projects, from on-site installation and system readiness to post-deployment support.

You will work closely with customers and internal teams to ensure projects are delivered smoothly, safely, and on time. The role involves coordinating activities at customer locations, supporting system checks, documenting project progress, and building strong relationships with customer teams.

If you enjoy hands-on project work, collaborating with multiple stakeholders, and contributing to real-world solutions in a fast-paced start-up environment, this role offers a great opportunity to grow and make an impact.

The key responsibilities includes:

• Project Planning & Execution

• Lead end-to-end delivery of robotics and automation projects across Southeast Asia, ensuring successful deployment and customer acceptance.
• Develop and manage project schedules, milestones, budgets, resources, and deliverables.
• Coordinate installation, commissioning, and activation activities at customer sites in collaboration with engineering and deployment teams.
• Ensure projects are executed according to agreed scope, timelines, quality standards, and customer requirements.
  

• Stakeholder & Customer Management

• Serve as the primary point of contact for customers throughout the project lifecycle.
• Build strong relationships with customer operations, engineering, and maintenance teams.
• Facilitate effective communication between customers, vendors, and internal stakeholders.
• Manage project expectations, escalations, and change requests proactively.
  

• Technical Project Oversight

• Oversee system integration, testing, commissioning, and Site Acceptance Testing (SAT) activities.
• Support technical decision-making and coordinate resolution of issues related to AMRs, robotics software, navigation systems, PLCs, and automation infrastructure.
• Ensure compliance with safety regulations, operational requirements, and industry standards.
• Review deployment documentation, commissioning reports, checklists, and acceptance records to ensure quality and completeness.
  

• Risk & Quality Management

• Identify project risks, dependencies, and potential operational challenges early and implement mitigation plans.
• Monitor project performance and drive corrective actions to maintain delivery schedules.
• Ensure high-quality, predictable project outcomes and continuous improvement across deployments.
• Escalate critical safety, technical, or operational concerns and coordinate resolution with relevant teams.
  

• Cross-Functional Leadership

• Collaborate closely with engineering, software, product, operations, and commercial teams to ensure successful project execution.
• Coordinate knowledge transfer activities, version upgrades, and deployment readiness reviews.
• Support smooth project handover to customer support and operations teams during hypercare and post-deployment phases.
• Prepare and present regular project status reports highlighting progress, risks, challenges, and resolutions.
  

• Regional Support

• Support deployments and customer engagements across Singapore, Malaysia, Indonesia, and other regional markets as required.
• Travel domestically and internationally to customer sites for project execution, stakeholder meetings, and critical deployment activities.

• Bachelor's degree in Computer Science, Robotics, or a related field
• 5 to 8 years of experience in robotics, automation, or industrial systems
• Solid understanding of robotic systems including actuators, sensors, and control systems
• Proficiency in ROS (Robot Operating System) and Python programming
• Strong hands-on technical skills including mechanical assembly, soldering, and crimping
• Strong critical thinking and problem-solving skills
• Excellent communication and interpersonal abilities
• Ability to thrive in dynamic, fast-paced, collaborative environments
• English mandatory; Mandarin an advantage
• Willingness to travel extensively (70% field / 30% office)

• Competitive salary
• Comprehensive health benefits package
• Hustle of a young startup, always something to do and something to improve
• Opportunities for professional development and growth into management roles
• Collaborative and inclusive work environment

Role is opened in Poland. 

Unit4 Global Cloud Operations Team is seeking a skilled Security Operations Engineer to join our international team. As part of this dynamic team, you will play a key role in maintaining the security and integrity of our cloud infrastructure and environments. You will monitor security systems, analyze threats, and manage security incidents from detection through resolution, ensuring a robust defense against emerging threats.

Key Responsibilities:

• Continuous Monitoring: Continuously monitor cloud environments for potential security threats.
• Threat Analysis: Analyze security alerts and logs to identify suspicious activities.
• Incident Response: Lead response efforts during security incidents, including containment, eradication, and recovery.
• Investigation: Investigate security breaches and identify root causes.
• Post-Incident Review: Conduct post-incident analysis to suggest improvements.
• Documentation: Document security incidents and maintain detailed records.
• Customer Incident Handling: Act on security incidents reported by customers or identified proactively.
• Policy Adherence: Follow established security policies and procedures.
• System Maintenance: Monitor and maintain security systems such as firewalls, intrusion detection and prevention systems, and SIEM systems.
• Preventative Measures: Implement security measures to prevent future incidents.
• Staying Current: Stay up-to-date with the latest security trends and technologies.

MerchantSpring is a SaaS analytics and reporting platform that helps agencies, investors, brands, and vendors track and optimize performance across more than 120 e-commerce and marketplace channels, including Amazon, Walmart, and Shopify. Working at the intersection of software, data, and commerce, the team builds tools that help customers make sense of complex performance signals and act on them with confidence.

We're seeking a Technical Support Engineer with strong analytical and problem-solving skills who enjoys digging through logs, queries, and APIs to understand exactly what is happening and why. In this role, you will handle a wide variety of tickets across from data discrepancies and marketplace integration issues to performance, UI, and reporting questions.

You will sit on the frontline of the platform, helping customers navigate technical issues while contributing to a more reliable and scalable product experience. This is a great opportunity for someone who enjoys deep investigation, diagnosing problems across the full stack, and partnering with our engineering team to drive root-cause fixes into long-term solutions.

• Investigate and resolve customer-reported issues across the platform: frontend, backend, APIs, marketplace integrations, and data pipelines.
• Reproduce reported problems in a controlled environment and identify root causes through application logs, database queries, and Browser DevTools.
• Experience owning support tickets end-to-end: reproducing issues, identifying root cause, resolving independently when possible, and escalating with clear documentation.
• Triage and prioritize incoming tickets based on customer impact, business value, and urgency.
• Act as the bridge to engineering: when escalation is required, hand off reproducible cases with clear context, business impact, and suggested next steps to minimise developer interrupt overhead.
• Collaborate with product, QA, and engineering to drive permanent fixes and reduce recurring issues.
• Maintain and improve internal runbooks, support playbooks, and customer-facing help-centre content.
• Write simple scripts and SQL queries to investigate data issues and automate repetitive support tasks.
• Spot patterns in support data and surface product improvement opportunities to the wider team.

Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 3 - 6 years of experience in a technical support, solutions engineering, or similar customer-facing technical role.
• Experience in Node.js, TypeScript, React, PostgreSQL, and MongoDB (or another database systems).
• Strong analytical and problem-solving skills with a natural instinct for root-cause investigation.
• Proficient in SQL and comfortable reading AWS CloudWatch logs to diagnose issues.
• Comfortable working with REST APIs (Postman/cURL) and Browser DevTools (Network and Console tabs).
• Excellent written and verbal communication to explain technical issues clearly to non-technical customers and to engineers.
• Ability to triage, prioritise, and stay calm under pressure across multiple concurrent tickets.
• Experience using Jira or a similar ticketing/support tool.
• Ability to leverage AI coding assistants to boost overall productivity like investigating issues and automating repetitive support tasks.

Nice to Have

• Experience supporting B2B SaaS, analytics, or other data-heavy products.
• Familiarity with e-commerce or marketplace platforms (e.g., Amazon, Shopify, WooCommerce) and concepts such as orders, products, and categories.
• Power user of AI tools like Claude, Cursor, or similar to accelerate investigation and documentation.

• Build our support function from the ground up: you won’t inherit a playbook, you’ll write it. Define the tooling, processes, SLAs, and standards that will guide the team as we scale.
• A clear path to own and grow the department. Start as the technical anchor for support, and grow into the leader who shapes hiring, structure, and strategy as the team expands with you.
• Create impact role at the intersection of product, customers, and engineering. Your work directly shapes product quality and the customer experience.
• Work with a modern tech stack and cloud-native architecture across a global, fast-moving team.
• Grow technically and professionally, own the customer experience end-to-end and have visible influence on the product roadmap.

Ready to build a business, not just manage one?

As part of our expansion in Malaysia, IOTA Group is looking for an ambitious and entrepreneurial Business Development Manager to accelerate our growth across  APAC region. 

This is more than a sales role !

It is an opportunity to develop strategic client relationships, win new business, open doors with key industrial players and contribute directly to the growth of an international group operating in more than 150 countries.

You will enjoy a high level of autonomy, direct exposure to decision-makers and the possibility to make a real impact on the development of our activities across Engineering, Technical Assistance, Recruitment, Employer of Record (EOR) and Project Support Services.

What will you be doing?

You will be responsible for identifying new opportunities, developing a portfolio of clients and building long-term partnerships with major actors in the Energy, Oil & Gas, Power, Infrastructure, Mining and Industrial sectors.

From prospecting and commercial negotiations to contract signature and account development, you will manage the full business cycle while working closely with our recruitment and operational teams to deliver successful solutions to our clients.

You will also represent IOTA Group across the region, strengthen our market presence and contribute actively to our growth strategy in one of the world's most dynamic business environments.

What are we looking for?

We are looking for a business hunter with a strong commercial mindset and a genuine appetite for developing new opportunities.

Whether you come from Engineering Services, Technical Assistance, Recruitment, Staffing, Consulting or B2B Services, what matters most is your ability to create opportunities, build trust with clients and generate results.

Experience within Malaysia and/or APAC region would be a strong advantage.

Why join IOTA?

✔ Join an international group operating in more than 150 countries

✔ Be part of an ambitious growth strategy in Malaysia

✔ Develop your own client portfolio and business network

✔ Work with leading industrial and engineering companies

✔ Enjoy autonomy, visibility and direct impact on business performance

✔ Build a long-term career within a growing international organization

CARMA is a globally-trusted media intelligence leader with decades of experience helping PR and communications professionals monitor what matters, measure what’s meaningful, and demonstrate the value of their work. We combine cutting-edge technology, including AI-enabled media monitoring across print, online, broadcast, and social channels in 100+ languages, with deep human expertise to deliver actionable insights that inform strategy and drive business-critical decisions. With a diverse global team supporting thousands of organisations worldwide, CARMA empowers partners to turn complex media data into clarity and context, elevate the impact of earned media, and deepen understanding of stakeholder influence across markets.

Role Overview

The Business Development Executive at CARMA is responsible for identifying and developing new business opportunities that will drive revenue growth. You will play a crucial role in supporting the business development team by researching potential clients, reaching out to leads, and helping to convert prospects into valued customers. This position is well-suited for individuals looking to begin their career in sales and business development, particularly within the media and communications sector.

Key Responsibilities

• Conduct thorough research to identify potential clients and develop a robust pipeline of leads
• Engage with potential clients through various channels, including email, phone, and social media, to initiate conversations and set up meetings
• Build strong client relationships and communicate with them effectively to understand their needs
• Support senior team members in preparing proposals, pitches, and presentations tailored to the needs of prospects
• Maintain and update pipeline and CRM records to ensure accurate tracking of leads and follow-up activities
• Assist in market analysis and track industry trends to better understand the competitive landscape and client needs
• Collaborate with the marketing team to develop targeted campaigns and content aimed at attracting new clients
• Participate in networking events and trade shows to represent CARMA and foster relationships with potential clients
• Track and report on sales activities, providing insights into progress and opportunities for improvement

• Bachelor’s degree in a relevant field, such as Business, Marketing, or Communications
• Previous experience in sales, customer service, or business development is preferred but not mandatory
• Proficiency with CRM software
• Excellent research skills and attention to detail
• Demonstrated interest in media intelligence, public relations, or communications

The Senior Network Engineer/Lead is responsible for designing and implementing solutions that compliment a dynamic, always growing and evolving global network for one of the leading organizations in financial services. You will bring a unique perspective to a team that adapts and maintains a secure and reliable network hosted across both cloud and office/site network infrastructure. 

Although the core focus of this role will be to act as a Network Engineer with a solid understanding of Network & IT Infrastructure Fundamentals including protocols, switches, routers/firewalls, it will also include exposure to experience operating within Azure & AWS cloud tenants. You will design and manage the local and wide area networks of our organization to ensure maximum up time for our users.

Reporting to the Director, IT, Infrastructure, you will:

• Design and Architect Networks

  Develop secure, scalable, and highly available network architectures using technologies like VPNs, VPCs, virtual networks, and load balancers.

• Cloud Network Management

  Provision, configure, and manage cloud-based network resources across platforms such as AWS, Azure, and Cisco Meraki.

• Network Security Implementation

  Enforce robust security measures including firewalls, intrusion detection systems, encryption, and compliance with industry standards.

• Performance Monitoring and Troubleshooting

  Continuously monitor network performance, diagnose issues, and optimize for stability, availability, and efficiency.

• Hybrid Network Integration

  Seamlessly connect cloud environments with on-premises infrastructure using secure methods like VPNs.

• Automation and Scripting

  Leverage automation tools and scripting languages to streamline network operations and reduce manual tasks.

• Disaster Recovery and Continuity Planning

  Manage backup strategies, disaster recovery protocols, and ensure business continuity for network systems.

• Documentation and Compliance

  Maintain accurate and up-to-date documentation of network configurations, operational procedures, and compliance records.

• Stakeholder Communication and Collaboration

  Collaborate with IT teams and stakeholders, providing clear updates on incidents, maintenance, and project progress.

• Continuous Learning and Innovation

  Stay current with emerging technologies and trends, recommending improvements to enhance network infrastructure.

About EPOS

Backed by Ant International, a global leader in digital payments and financial technology, EPOS is part of Antom's global merchant payment services and a leading provider of Point-of-Sale (POS) digital solutions in Singapore.

Supporting Ant International's mission to empower SMEs, EPOS leverages Antom's digital capabilities as a central hub to serve small and medium-sized businesses across the region with integrated O2O solutions.

With a growing presence across Singapore, Malaysia, and Vietnam, we are expanding our teams across Asia to drive meaningful, impactful changes for businesses worldwide.

Job Summary

We are looking for a Sales Operations Specialist (also known as a Sales Development Representative) to support our sales team and ensure seamless customer interactions.

In this role, you will be the first point of contact for potential clients—guiding them through initial inquiries, maintaining accurate records, coordinating appointments, and helping create a smooth and positive customer journey.

This is more than an operations role. It is an opportunity to contribute directly to business growth by ensuring our sales teams are well-supported and our clients receive exceptional service.

Key Responsibilities

• Act as the primary point of contact for client inquiries and provide excellent customer service.
• Schedule and coordinate appointments between potential clients and the sales team.
• Identify potential leads and support overall sales development efforts.
• Maintain accurate and up-to-date client records in the system.
• Collaborate with cross-functional teams to ensure a customer-centric approach.
• Ensure high levels of client satisfaction and smooth operational support at all times.

• Strong communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with merchants and stakeholders.

• Proficient in English; the ability to communicate in Mandarin is an added advantage to effectively support Mandarin-speaking merchants.

• Confident in engaging with clients through various channels, including phone calls, messaging platforms, and email.

• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.

• Self-motivated, proactive, and results-oriented, with a strong willingness to learn and adapt.

• Strong problem-solving skills and the ability to handle merchant inquiries and operational issues effectively.

• Experience in sales support, customer service, merchant support, telemarketing, or account management will be an added advantage.

• Comfortable working collaboratively with cross-functional teams to ensure excellent merchant experience and operational efficiency.

MerchantSpring is building a dedicated commercial division focused on selling to brands and vendors across e-commerce marketplaces. We are looking for a Sales Development Representative who is skilled in outbound prospecting and enjoys a high degree of ownership.

You’ll work directly with senior leadership and our Account Executive to build the outbound engine for this market and shape how MerchantSpring sells to brands and vendors globally.

This role is ideal for someone excited to drive the sales funnel, deploy AI-powered workflows, and operate in a fast-growing international business.

Success in this role is measured by consistently generating 30 qualified meetings per month for the Brands and Vendors Account Executive. You'll be expected to proactively create opportunities and consistently generate pipeline rather than relying on inbound or warm leads.

In order to achieve this, you will:

• Prospect into brands, vendors, and e-commerce leads.
• Build targeted, high-quality accounts and contact lists.
• Research target leads: identify personas, buying signals, relevant outreach triggers.
• Write sharp messaging that generates responses and meetings.
• Deploy AI tools and automation to improve prospecting efficiency, quality, and outcomes.
• Maintain accurate CRM records and prospecting data.
• Share learnings and contribute ideas to the wider sales team.

Qualifications

• Proven SDR, BDR, outbound sales, or lead generation experience.
• Strong cold outreach skills across email, phone, LinkedIn, and other relevant channels.

• Experience using Apollo, HubSpot, or similar sales prospecting tools.
• Excellent written communication to write clear, relevant outbound messages.
• Confidence using AI tools or automation to improve productivity and results.
• Strong CRM discipline and attention to detail.
• High energy, resilience, coachability, and a strong desire to improve. A self-starter.

Strongly Preferred:

• Experience working with e-commerce brands, vendors, marketplaces, agencies, or related technology, or an understanding of such ecosystems.
• An interest in SaaS, data products, brands, vendors, and the above relevant fields.
• Experience in mentoring or growing SDR teams.
• Entrepreneurial experience is a bonus, particularly for e-commerce, though not required.

• Help build a new commercial division from the ground up.
• Fast-tracked career pathways into leadership and scaling the SDR function.
• Collaborate cross-functionally to drive impact across the business.
• Join an international team with clients across the Americas, Europe, and APAC.
• Work from a modern co-working space in our Kuala Lumpur office on a hybrid basis.
• Competitive salary package and uncapped commission.

We are looking for a skilled, passionate, and highly motivated IT Product Engineer to be involved in full Systems Development Life Cycle and provide support to the system users.
We require individuals who are strong believers in continuous improvement and are constantly driven to bring about positive change to processes

What you’ll need to bring to the party 

• Successful candidates will play a major part in SDLC and provide support to internal system users.
• Be a highly respected member of the team capable of supporting complex technical issues.
• Be a key driver in our team by actively collaborating with the team, supporting the development of, and executing the strategy to mature support.
• A focus will also be placed on driving system improvement and operational efficiencies.
  
  What you’ll be doing 
• Involve in R&D, design, implementation, integration, testing and deployment of software application
• Conducts, leads and coordination a specific application module development activity
• Conducts technical analysis and design of application module & database
• Provides technical expertise and guidance to developers
• Ensure module developed meets the architecture and standard set forth, including conducting code reviews, unit testing and integration testing
• Continuous process improvement

 More about you 

• Must possess a Degree / Advanced Diploma in Computer Science or equivalent. Seniority will be commensurate with relevant experience and qualifications.
• At least 2-3 years’ experience in systems design and the implementation of software.
• Strong proficiency in modern front-end technologies, including HTML, CSS, JavaScript, and jQuery, along with back-end skills in PHP and MySQL.
• Familiarity with AWS services is also required.
• Experience with CodeIgniter, and MVC architecture
• Experience on developing Restful API with XML / JSON.
• Good understanding of Agile, SCRUM, SDLC and software design concepts.
• Familiarity using AI tools for coding help, documentation, or automation is a plus.
• Familiar with GIT versioning control, branching strategies, and code reviews.
• Knowledge in JIRA / Bitbucket / Jenkins / Static Code Security are an advantage.
• Understanding security principles & best practices (e.g., OWASP Top Ten) in web application development.
• Experience writing unit tests and integration tests (xUnit or similar).
• Strong skills in testing, debugging, and troubleshooting.
• Strong analytical thinking, problem‑solving, and willingness to learn.
• Good communication and teamwork skills.
• Ability to work independently when required, with proper guidance.
• Ability to deliver under pressure and tight deadlines.

We are looking for a skilled, passionate, and highly motivated IT Product Engineer to be involved in full Systems Development Life Cycle and provide support to the system users.

We require individuals who are strong believers in continuous improvement and are constantly driven to bring about positive change to processes

The Site Reliability Engineer ensures the reliability, availability, and performance of web services and applications within the Python development squad. This role bridges development and operations, focusing on building scalable systems, automating processes using Python, and maintaining high service uptime. SREs work closely with Python developers, QA engineers, and product teams to embed reliability into every stage of the software lifecycle — leveraging Python as the primary language for tooling, scripting, and automation. 

Who we are

Trade Nation is a global CFD and spread betting broker. We help traders make better decisions through clear market insights, transparent pricing and fairer approach to trading.

Since 2014, we’ve grown into a market-leading, low-cost broker with our headquarters in London and offices across Europe, South Africa, Asia-Pacific, and key offshore regions including the Caribbean and Indian Ocean. Our platform is available in 14 languages, making it accessible to traders worldwide.

Built on transparency and trust, and driven by our people, our focus is simple: helping customers trade more effectively. We do that by keeping costs low, cutting unnecessary complexity and using technology to put traders first.

Your team

Our Kuala Lumpur office is a bright, modern space located at the heart of the city. The team here is expanding, making it our second-largest hub, and we’re excited to welcome like-minded individuals to join an exciting, collaborative environment filled with professionals who have a passion for innovation and driving change.

Our commitments to each other

We have each other’s backs

There when we need each other most

 We challenge each other

Be more creative, more curious, more bold

We thrive together

Taking our work to the next level

We form strong bonds

Through team building and social events

We don’t judge

Instead, we teach and are open to learning

We step up

Taking ownership and supporting each other to do the same

• System Design & Maintenance: Design, implement, and maintain scalable, secure, and reliable systems, with Python-based services and microservices as the primary stack. 

• Monitoring & Observability: Build and manage monitoring, alerting, and logging systems using Python-native tooling (e.g. Prometheus clients, OpenTelemetry SDK, structlog); proactively identify and resolve performance issues. 

• Automation & Tooling: Develop and maintain automation tools and internal libraries in Python to streamline operations, reduce manual intervention, and support CI/CD pipelines. 

• Collaboration: Partner with Python development squads to ensure new features are designed with reliability in mind; conduct code reviews for reliability-critical paths; participate in Agile ceremonies. 

• Incident Management: Conduct root cause analysis for incidents and implement corrective actions to prevent recurrence; participate in on-call rotations for critical systems; maintain runbooks in version-controlled Python projects. 

• Continuous Improvement: Drive initiatives to improve system performance, reliability, and scalability through Python best practices, including profiling, benchmarking, and dependency management. 

Qualifications: 

• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience. 

• Minimum 2 years in SRE, DevOps, or similar roles. 

• Strong Python proficiency — including async frameworks (asyncio, FastAPI), ORM frameworks (Django), testing (pytest), packaging (Poetry/pip), and scripting. 

• Experience with cloud platforms (AWS, GCP, or Azure) and container orchestration (Kubernetes, Docker). 

• Familiarity with Infrastructure-as-Code tools such as Terraform or CloudFormation. 

• Strong problem-solving skills and ability to work effectively under pressure. 

• Excellent communication and collaboration skills for cross-functional teamwork. 

We are looking for a sharp and resourceful Support Engineer with 3 - 6 years of experience to join our team in Kuala Lumpur. You will sit at the frontline of our analytics platform investigating customer-reported issues, diagnosing problems across the full stack, and partnering with our engineering team to drive root-cause fixes. This role is ideal for someone with strong analytical and problem-solving skills who enjoys digging through logs, queries, and APIs to understand exactly what is happening and why.

You will handle a wide variety of tickets across the app, from data discrepancies and marketplace integration issues to performance, UI, and reporting questions. You will own each ticket end-to-end: reproduce the issue, identify the root cause, resolve what you can independently, and engage the development team with a clear, well-documented case when escalation is required. The goal isn’t just to close tickets — it’s to ensure each issue is solved once and feeds back into a more reliable product.

• Investigate and resolve customer-reported issues across the platform: frontend, backend, APIs, marketplace integrations, and data pipelines.
• Reproduce reported problems in a controlled environment and identify root causes through application logs, database queries, and Browser DevTools.
• Triage and prioritize incoming tickets based on customer impact, business value, and urgency.
• Act as the bridge to engineering: when escalation is required, hand off reproducible cases with clear context, business impact, and suggested next steps to minimise developer interrupt overhead.
• Collaborate with product, QA, and engineering to drive permanent fixes and reduce recurring issues.
• Maintain and improve internal runbooks, support playbooks, and customer-facing help-centre content.
• Write simple scripts and SQL queries to investigate data issues and automate repetitive support tasks.
• Spot patterns in support data and surface product improvement opportunities to the wider team.

Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 3 - 6 years of experience in a technical support, solutions engineering, or similar customer-facing technical role.
• Experience in NodeJs, Typescript, React, PostgreSQL, MongoDB.
• Strong analytical and problem-solving skills with a natural instinct for root-cause investigation.
• Proficient in SQL and comfortable reading AWS Cloudwatch logs to diagnose issues.
• Comfortable working with REST APIs (Postman/cURL) and Browser DevTools (Network and Console tabs).
• Excellent written and verbal communication to explain technical issues clearly to non-technical customers and to engineers.
• Ability to triage, prioritise, and stay calm under pressure across multiple concurrent tickets.
• Ability to leverage AI coding assistants to boost overall productivity.

Nice to Have

• Experience supporting B2B SaaS, analytics, or other data-heavy products.
• Familiarity with e-commerce or marketplace platforms (e.g., Amazon, Shopify, WooCommerce) and concepts such as orders, products, and categories.
• Power user of AI tools like Claude, Cursor, or similar to accelerate investigation and documentation.

• Build our support function from the ground up: you won’t inherit a playbook, you’ll write it. Define the tooling, processes, SLAs, and standards that will guide the team as we scale.
• A clear path to own and grow the department. Start as the technical anchor for support, and grow into the leader who shapes hiring, structure, and strategy as the team expands with you.
• Create impact role at the intersection of product, customers, and engineering. Your work directly shapes product quality and the customer experience.
• Work with a modern tech stack and cloud-native architecture across a global, fast-moving team.
• Grow technically and professionally, own the customer experience end-to-end and have visible influence on the product roadmap.

Are you a problem-solver at heart? Do you love getting to the root cause of customer business processing issues and finding ways to avoid them from happening again? At Unit4 Cloud Ops, we're looking for analytical, logical talents like you to join our team and help us build better solutions for our customers. With a structured approach, tools and processes, and the latest analytical and troubleshooting skills, you'll be equipped to solve problems quickly and effectively. You'll also have the opportunity to learn hot skills in the market such as Azure, DevOps, and troubleshooting - ranging from infrastructure, virtualization, operating systems, and the application stack.

Joining Unit4 Cloud Ops means you'll have access to all the resources you need to thrive and develop as a Cloud Ops professional. Our team of experts will mentor and guide you to become the best you can be.

ABOUT US

As Southeast Asia's #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. Our mission? To move things across Southeast Asia better than anyone else. We're focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values : Move with urgency because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Assist in preparing, organising, and maintaining audit-ready documentation
• Support the development and updating of Standard Operating Procedures (SOPs)
• Ensure business processes are clearly documented, structured, and consistently maintained
• Identify gaps, missing records, or inconsistencies in documentation
• Coordinate with internal teams to gather required supporting evidence and information
• Maintain proper version control and accuracy of all process documentation
• Support internal audit preparation activities and documentation checks
• Help standardise templates and documentation formats across teams
• Convert unstructured workflows into clear, step-by-step process documents
  

Qualifications :

These are minimum-requirement skills and a ‘must-have’ for the role :

• Strong analytical thinking and ability to work with structured information
• High attention to detail and accuracy in documentation
• Ability to work independently under pressure and meet tight deadlines
• Strong organisational and time management skills
• Excellent written communication skills
• Comfortable handling large volumes of information and documentation
• Ability to stay consistent with repetitive but critical documentation work
• Proactive mindset with strong problem-solving ability

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

About the role

This is a hands-on, people-facing internship at the front line of a new product launch. You'll be the person who finds neighbourhood shop owners, reaches out to them, and gets them interested enough to book a short product demo. The project lead runs the demos and handles the rest — your job is to build and work the pipeline that feeds them.

Because most of the shop owners we're approaching speak Mandarin or Chinese dialect, your ability to talk to them comfortably in their own language is the single most important part of this role.

What you'll do

• Build and maintain a pipeline of candidate merchants (minimarts, provision shops, neighbourhood stores) using online directories, maps, and business listings.

• Make outreach calls — mostly in Mandarin / dialect — to shop owners to introduce the pilot, check whether they're a good fit, and book demo appointments.

• Keep the lead tracker up to date: contact details, call outcomes, follow-ups, and status.

• Coordinate and schedule demo and meeting slots for the project lead.

• Send follow-up messages via WhatsApp / WeChat and chase responses.
• Share what owners are telling you so we can sharpen the approach.

Who we're looking for

• Currently pursuing or recently completed a diploma or degree (any discipline; business, marketing, or communications a plus).
• Fluent in Mandarin (required) — you'll be speaking with shop owners directly in Mandarin.
• Conversational in a Chinese dialect — Hokkien, Teochew, or Cantonese — is a strong advantage and the biggest differentiator for this role.
• Comfortable making cold calls and striking up conversations with strangers; friendly, persistent, and not easily discouraged by a "no."
• Organised and reliable with follow-ups and record-keeping.
• Based in Malaysia and able to work remotely, with comfort making calls to Singapore merchants.
• Proficient enough in English for internal coordination.

Nice to have

• Prior sales, telesales, promoter, retail, or other customer-facing experience.
• Comfortable working independently in a remote setup — reliable internet and a quiet space for calls.
• Some familiarity with Singapore's neighbourhood retail scene (minimarts, provision shops) — helpful for building rapport on calls.
• Comfort with WhatsApp / WeChat and simple spreadsheets