Total 34 job vacancies by EPOS

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

About This Role

EPOS is looking for a Technical Specialist to join our Operations team and support both internal office functions and external technical deployments. This is a hands-on, multi-faceted role where you’ll be involved in project rollouts (especially POS systems), network-related troubleshooting, and supporting our overseas intern technician team.

You’ll play a key role in ensuring smooth technical operations, while also acting as a bridge between the intern team and clients when required. The ideal candidate is tech-savvy, resourceful, and enjoys both fieldwork and office-based responsibilities.

Technical Deployment & Field Support

• Execute technical deployments and rollouts for POS systems and other related projects.
• Troubleshoot and resolve on-site technical issues, including basic hardware and network problems.
• Perform IP configuration, hardware setup, and ensure smooth handover of deployed systems.
• Provide client support during deployments and act as a point of escalation for advanced issues.

Intern Supervision & Client Communication

• Support, guide, and mentor deployed intern technicians during their daily tasks.
• Represent the intern team in client interactions, resolving service concerns and ensuring communication clarity.
• Maintain accurate documentation and report deployment or support-related issues as needed.

Office Operations & Ad-Hoc Duties

• Assist with internal office technical needs, including basic maintenance
• Procure necessary tools or office items for team operations
• Support broader operations projects and contribute to workflow and process improvements.

Requirements

• You have basic to intermediate knowledge of Windows OS and Android systems.
• You’re familiar with Microsoft Excel for tracking, documentation, or data organization.
• You have a working understanding of IP networking, hardware setup, and basic troubleshooting.
• You’re a clear communicator, both verbally and in writing, and can explain technical concepts simply.
• You’re proactive, independent, and organized with good time management skills.
• You enjoy solving problems and can adapt quickly in dynamic environments.

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we're looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Summary

The Payments Operations Team Lead is responsible for ensuring the smooth and reliable processing of payment transactions across all merchant touchpoints. This role will focus on transaction performance, settlement accuracy, and issue resolution, while also supporting on-ground deployment and merchant activation to ensure end-to-end operational excellence.

Payments Operations & Performance Management

• Monitor and manage daily payment operations, ensuring high transaction success rates across POS and payment systems
• Track and analyze transaction trends, failures, and system performance
• Work closely with Product and Tech teams to improve payment flows, system reliability, and user experience
• Support merchant lifecycle from onboarding to activation with a focus on payment readiness

Transaction Issues, Settlement & Reconciliation

• Act as the main point of contact for payment-related escalations (e.g. failed transactions, delayed settlements, discrepancies)
• Investigate and resolve issues by coordinating with internal teams and external partners (banks, payment providers)
• Support reconciliation and settlement processes to ensure accuracy and timeliness of payouts
• Monitor chargebacks, refunds, and disputes, ensuring proper handling and resolution

Process Optimization & Controls

• Identify recurring operational or payment issues and implement process improvements
• Develop and maintain SOPs for payment operations, incident management, and reconciliation processes
• Ensure compliance with internal controls, audit requirements, and payment regulations
• Drive initiatives to reduce transaction failures and improve operational efficiency

Field Operations & Merchant Enablement

• Oversee merchant onboarding, device setup, and activation to ensure payment systems are correctly configured
• Coordinate with field technicians and vendors for installations and issue resolution when required
• Ensure smooth handover from Sales to Operations with strong focus on payment readiness
• Provide on-ground support for complex deployments or high-value merchants when necessary

Requirements

• 3-5 years of experience in payments operations, fintech, or related operational roles
• Exposure to POS systems, payment gateways, acquiring, or financial operations is preferred
• Strong analytical mindset with ability to interpret transaction data and identify issues
• Experience handling reconciliation, settlements, or payment-related investigations is a strong advantage
• Ability to manage cross-functional stakeholders including Product, Tech, Finance, and external partners
• Hands-on, structured, and able to operate in a fast-paced environment

Backed by Ant International, EPOS is Singapore’s leading solutions provider, empowering SMEs to digitise and grow.

Responsibilities:

• Maintain high levels of customer satisfaction at all times
• Provide product training for new clients
• Answer inbound enquiries and provide information pertaining to queries, complaints and feedback
• Manage and resolve customer complaints and feedback
• First contact resolution of all cases handled
• Escalate and work with support team for complicated issues, and ensure issues are resolved and followed up properly
• Portray a positive and helpful attitude to external and internal customers
• Provide ideas to improve customer experience

Benefits:

• Full training and guidance for candidates
• Skills Development Program
• Acquire both technical and soft skills that will ensure long-term career stability and personal growth
• Advancement based on performance instead of seniority
• Good career advancement
• Incentives based on performance
• Dynamic and friendly environment – Not for the dull and boring

Requirements:

• Minimum 1 year experience in customer service.
• Excellent communication skills
• Display a positive attitude towards learning
• Training will be provided, technical knowledge is not required
• Ability to learn and acquire product knowledge: good attitude and hardworking
• Shows initiative and is proactive
• Detail oriented, honors deadlines, keeps promises, and maintains service standards
• Friendly, cares about customers, able to handle stress
• Able to talk to customers with confidence, civility and tact

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

About the Role

We are seeking a hands-on and people-oriented Assistant Manager, Customer Service to support the Operations and Customer Service Head in overseeing daily operations, administrative matters, and service excellence initiatives. This role is responsible for managing the customer service training team while remaining closely involved in frontline operations.

The ideal candidate has strong ground-level customer service experience, proven people management skills, and practical exposure to POS systems in an operational environment.

Key Responsibilities

Operations & Department Support

• Support the Operations and Customer Service Head in day-to-day departmental coordination, planning, and administrative matters.
• Assist in implementing and reviewing customer service policies, procedures, and SOPs to ensure consistent service standards.
• Monitor operational performance and identify service gaps or improvement opportunities.
• Prepare reports, presentations, and operational documentation for management review.

Team & People Management

• Manage, coach, and supervise a team of Customer Service Trainers to ensure effective onboarding and continuous development.
• Conduct regular team check-ins, performance reviews, and coaching sessions.
• Support manpower planning, scheduling, and deployment in collaboration with the department head.
• Foster a positive, accountable, and service-oriented team culture.

Training & Service Excellence

• Oversee the planning and execution of customer service training programmes, including POS-related training.
• Ensure training materials remain relevant and aligned with operational and system updates.
• Observe frontline service delivery and provide on-the-ground coaching or corrective guidance.
• Support initiatives to improve customer satisfaction, service recovery, and overall service quality.

Requirements
Experience & Background

• Minimum 3–5 years of customer service experience, with hands-on frontline exposure.
• Proven experience in a supervisory or people management role.
• Prior experience working with POS systems in a customer service or operations environment.

Skills & Competencies

• Strong people management, coaching, and leadership skills.
• Solid understanding of customer service operations and training frameworks.
• Ability to balance operational, administrative, and people management responsibilities.
• Good communication and stakeholder management skills.
• Organised, detail-oriented, and able to manage multiple priorities.

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Overview

We are looking for a detail-oriented Inventory Executive to manage and optimize inventory operations across our warehouses. This role is critical in ensuring inventory accuracy, efficient stock movement, and seamless fulfillment support.

What You’ll Do

As an Inventory Executive, you will:

• Maintain accurate inventory records using ERP/WMS systems
• Perform regular cycle counts and physical stock audits to ensure data integrity
• Track inventory movements including receipts, transfers, returns, and adjustments
• Investigate and reconcile inventory discrepancies in a timely manner
• Generate reports on stock levels, ageing, and slow-moving items
• Monitor reorder levels and coordinate with procurement for timely replenishment
• Support warehouse and fulfillment teams with accurate and real-time inventory data
• Continuously improve inventory control processes and SOPs

• Strong attention to detail and analytical mindset
• Experience with ERP/WMS systems is preferred
• Good understanding of inventory management and warehouse operations
• Ability to work in a fast-paced, operational environment
• Strong problem-solving and coordination skills
• Proficiency in English (written and spoken), Proficiency in Mandarin is a plus point to effectively communicate with local and regional stakeholders.

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

About the Role

We are seeking a hands-on and people-oriented Customer Operations Lead , to support the Operations and Customer Service Head in overseeing daily operations, and service excellence initiatives. This role is responsible for managing the customer training team while remaining closely involved in frontline operations.

The ideal candidate has strong ground-level customer service experience, proven people management skills, and practical exposure to POS systems in an operational environment. FNB background are also advantageous.

Key Responsibilities

Operations & Department Support

• Support the Operations and Customer Service Head in day-to-day departmental coordination, planning, and administrative matters.
• Assist in implementing and reviewing customer service policies, procedures, and SOPs to ensure consistent service standards.
• Monitor operational performance and identify service gaps or improvement opportunities.
• Prepare reports, presentations, and operational documentation for management review.

Team & People Management

• Manage, coach, and supervise a team of Customer Service Trainers to ensure effective onboarding and continuous development.
• Conduct regular team check-ins, performance reviews, and coaching sessions.
• Support manpower planning, scheduling, and deployment in collaboration with the department head.
• Foster a positive, accountable, and service-oriented team culture.

Training & Service Excellence

• Oversee the planning and execution of customer service training programmes, including POS-related training.
• Ensure training materials remain relevant and aligned with operational and system updates.
• Observe frontline service delivery and provide on-the-ground coaching or corrective guidance.
• Support initiatives to improve customer satisfaction, service recovery, and overall service quality.

Experience & Background

• Minimum 3–5 years of customer operations experience, with hands-on frontline exposure.
• Proven experience in a supervisory or people management role.
• Prior experience working with POS systems in a customer service or operations environment.
• FNB Background is also welcomed

Skills & Competencies

• Strong people management, coaching, and leadership skills.
• Solid understanding of customer service operations and training frameworks.
• Ability to balance operational, administrative, and people management responsibilities.
• Good communication and stakeholder management skills.
• Organised, detail-oriented, and able to manage multiple priorities.

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Overview

We are looking for a driven and hands-on Talent Acquisition professional to lead end-to-end hiring and support talent strategy across the organisation. This role will partner closely with business leaders to attract, assess, and hire top talent, while continuously improving recruitment processes and candidate experience.

Key Responsibilities

1. End-to-End Recruitment

• Manage full-cycle recruitment across functions (tech, commercial, operations, etc.)
• Partner with hiring managers to understand role requirements and define hiring strategies
• Drive sourcing efforts via job portals, LinkedIn, referrals, and direct outreach
• Screen, interview, and assess candidates to ensure strong quality of hire
• Manage offer process including salary benchmarking, negotiation, and closing

2. Stakeholder Management

• Act as a trusted partner to hiring managers and leadership teams
• Provide market insights on talent trends, salary benchmarks, and hiring challenges
• Influence and guide stakeholders on hiring decisions and timelines

3. Sourcing & Talent Pipeline

• Build and maintain strong talent pipelines for critical and recurring roles
• Develop creative sourcing strategies to attract passive candidates
• Leverage employer branding initiatives to strengthen talent attraction

4. Recruitment Operations & Process Improvement

• Track and report hiring metrics (time-to-fill, cost-per-hire, pipeline health)
• Identify gaps and drive improvements in recruitment processes and tools
• Ensure a smooth and positive candidate experience throughout the hiring journey

5. Employer Branding & Projects

• Support employer branding initiatives across social media and career platforms
• Partner with marketing or HR teams on recruitment campaigns and events
• Lead or contribute to TA-related projects (e.g. ATS implementation, campus hiring, referral programs)

• Bachelor’s degree in Human Resources, Business, or related field
• 4–7 years of experience in Talent Acquisition / Recruitment
• Proven track record of hiring across multiple functions or seniority levels
• Strong stakeholder management and communication skills
• Ability to work in a fast-paced, target-driven environment
• Proactive, resourceful, and solutions-oriented

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Summary

The Operations Team Lead is responsible for ensuring the smooth and reliable processing of payment transactions across all merchant touchpoints. This role will focus on transaction performance, settlement accuracy, and issue resolution, while also supporting on-ground deployment and merchant activation to ensure end-to-end operational excellence.

Payments Operations & Performance Management

• Monitor and manage daily payment operations, ensuring high transaction success rates across POS and payment systems
• Track and analyze transaction trends, failures, and system performance
• Work closely with Product and Tech teams to improve payment flows, system reliability, and user experience
• Support merchant lifecycle from onboarding to activation with a focus on payment readiness

Transaction Issues, Settlement & Reconciliation

• Act as the main point of contact for payment-related escalations (e.g. failed transactions, delayed settlements, discrepancies)
• Investigate and resolve issues by coordinating with internal teams and external partners (banks, payment providers)
• Support reconciliation and settlement processes to ensure accuracy and timeliness of payouts
• Monitor chargebacks, refunds, and disputes, ensuring proper handling and resolution

Process Optimization & Controls

• Identify recurring operational or payment issues and implement process improvements
• Develop and maintain SOPs for payment operations, incident management, and reconciliation processes
• Ensure compliance with internal controls, audit requirements, and payment regulations
• Drive initiatives to reduce transaction failures and improve operational efficiency

Field Operations & Merchant Enablement

• Oversee merchant onboarding, device setup, and activation to ensure payment systems are correctly configured
• Coordinate with field technicians and vendors for installations and issue resolution when required
• Ensure smooth handover from Sales to Operations with strong focus on payment readiness
• Provide on-ground support for complex deployments or high-value merchants when necessary

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Overview

We are seeking an experienced Inventory and Procurement Lead to oversee inventory planning, purchasing coordination, and supplier management. This role ensures optimal stock levels, cost efficiency, supply continuity, and compliance while supporting business growth and operational excellence.

Inventory Management

• Plan, monitor, and control inventory levels to meet operational needs while minimizing excess stock and shortages.
• Develop and maintain inventory control systems, including forecasting models, reorder points, and safety stock policies.
• Conduct regular inventory audits, cycle counts, and reconciliations to ensure data accuracy.
• Analyze inventory turnover, aging, and usage trends to improve efficiency and reduce carrying costs.
• Coordinate with warehouse and operations teams to ensure proper storage, handling, and stock rotation.
• Identify and manage obsolete, slow-moving, or damaged inventory.

Purchasing & Supplier Coordination

• Source, evaluate, and onboard suppliers based on cost, quality, reliability, and delivery performance.
• Negotiate pricing, terms, and service-level agreements with vendors.
• Issue purchase orders and ensure timely delivery of goods and services.
• Monitor supplier performance and resolve issues related to quality, delays, or discrepancies.
• Ensure purchasing activities comply with company policies, budgets, and ethical standards.

Planning & Forecasting

• Collaborate with sales, production, and finance teams to forecast demand accurately.
• Align purchasing plans with production schedules and business objectives.
• Develop inventory strategies to support cost control and supply continuity.
• Prepare and manage inventory budgets.

Data, Systems & Reporting

• Maintain accurate records in ERP and inventory management systems.
• Generate and analyze reports on inventory levels, costs, lead times, and supplier performance.
• Use data insights to recommend process improvements and cost-saving initiatives.

Risk & Compliance Management

• Identify supply chain risks and develop contingency plans, including alternative sourcing and buffer stock strategies.
• Ensure compliance with regulatory, safety, and quality standards.
• Manage documentation related to inventory and purchasing transactions.

Team & Stakeholder Coordination

• Lead, coach, and supervise inventory staff (if applicable).
• Act as the primary point of contact between suppliers and internal stakeholders.
• Communicate inventory status, risks, and plans to management.

• Proficient in Mandarin Chinese to liaise with chinese suppliers
• 5 years of experience in inventory management, supply chain, or a related field.
• Proven experience managing inventory planning, supplier coordination, and purchasing operations.
• Strong analytical skills with the ability to interpret inventory data and trends.
• Hands-on experience with ERP systems and inventory management tools.
• Strong negotiation, stakeholder management, and communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Description

About EPOS

Backed by Ant International, EPOS is part of Antom’s global merchant payment services and a leading POS and digital payment solutions provider headquartered in Singapore. As we expand in Malaysia, we are building a high-impact sales team to drive merchant acquisition and scale the adoption of digital payment solutions.

Job Summary

As a Channel Partnerships Executive / Senior Executive, you will support the development and execution of EPOS’ partner ecosystem to drive merchant acquisition across Malaysia. You will work closely with channel partners such as POS resellers, telco dealers, distributors, and industry associations to promote and deploy EPOS payment solutions and Mini Programmes to SME merchants.

This is a hands-on, execution-focused role where you will be responsible for partner outreach, onboarding, activation, and ongoing relationship management. You will play a key role in ensuring partners are equipped, engaged, and productive in driving merchant referrals and activations.

What You’ll Do

• Identify, reach out to, and support onboarding of potential channel partners across Malaysia
• Assist in managing and maintaining relationships with partners to drive consistent merchant referrals
• Support partner activation by coordinating training sessions, product briefings, and sales enablement activities
• Work closely with partners to promote EPOS solutions and drive adoption among SME merchants
• Conduct regular follow-ups with partners to ensure engagement and address any operational challenges
• Support joint sales activities, including field visits, events, and partner-led merchant engagements
• Gather feedback from partners on market trends, product gaps, and customer needs, and share insights with internal teams
• Collaborate with internal stakeholders (sales, marketing, product) to ensure smooth execution of partner initiatives
• Represent EPOS at events, trade shows, and partner activities when required

Requirements

• At least 3–5 years of experience in sales, partnerships, or business development, preferably in fintech, payments, POS, telco, or related industries
• Strong interest in channel partnerships and SME acquisition
• Comfortable with outreach, relationship management, and on-ground execution
• Good communication and interpersonal skills, with the ability to engage partners and merchants effectively
• A proactive and hands-on attitude, with willingness to learn and grow in a fast-paced environment
• Basic understanding of commercial concepts (e.g., pricing, margins, partnerships) is a plus
• Able to work independently while collaborating closely with cross-functional teams
• Willingness to travel within Malaysia for partner meetings and fieldwork

Backed by Ant International, EPOS is Singapore’s leading solutions provider, empowering SMEs to digitise and grow.

Responsibilities:

• Maintain high levels of customer satisfaction at all times
• Provide product training for new clients
• Answer inbound enquiries and provide information pertaining to queries, complaints and feedback
• Manage and resolve customer complaints and feedback
• First contact resolution of all cases handled
• Escalate and work with support team for complicated issues, and ensure issues are resolved and followed up properly
• Portray a positive and helpful attitude to external and internal customers
• Provide ideas to improve customer experience

Benefits:

• Full training and guidance for candidates
• Skills Development Program
• Acquire both technical and soft skills that will ensure long-term career stability and personal growth
• Advancement based on performance instead of seniority
• Good career advancement
• Incentives based on performance
• Dynamic and friendly environment – Not for the dull and boring

Requirements:

• Minimum 1 year experience in customer service.
• Excellent communication skills
• Display a positive attitude towards learning
• Training will be provided, technical knowledge is not required
• Ability to learn and acquire product knowledge: good attitude and hardworking
• Shows initiative and is proactive
• Detail oriented, honors deadlines, keeps promises, and maintains service standards
• Friendly, cares about customers, able to handle stress
• Able to talk to customers with confidence, civility and tact

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Overview

We are seeking a senior leader to drive Sales Enablement through digital tools and commercial infrastructure optimisation. This role will lead the design, implementation, and continuous enhancement of sales systems, digital workflows, and performance governance frameworks to improve sales productivity and revenue scalability. The ideal candidate combines strong commercial acumen with hands-on experience building internal sales systems (CRM, contract lifecycle tools, lead-to-cash processes) and driving cross-functional transformation across sales, operations, product, and finance. This is a strategic yet execution-focused leadership role.

Key Responsibilities

1. Sales Digital Infrastructure & Systems

• Lead the design and optimisation of end-to-end Lead-to-Cash (L2C) systems.
• Drive CRM enhancement, sales automation, contract lifecycle management, and reporting dashboards.
• Build scalable internal sales tools to improve pipeline visibility and forecasting accuracy.
• Partner with tech teams to translate commercial requirements into system capabilities.
  

2. Sales Governance & Performance Management

• Establish structured sales operating cadence, performance tracking, and KPI governance.
• Drive data-driven decision-making through pipeline analytics and business diagnostics.
• Implement standardised partner onboarding, risk-control processes, and incentive alignment frameworks.
• Improve sales transparency and accountability through digitised workflows.
  

3. Commercial Strategy Enablement

• Support commercial leadership in model design, pricing governance, and revenue structure optimisation.
• Standardise go-to-market processes across regions.
• Enable scalable expansion through structured frameworks and measurable operating metrics.
• Identify productivity gaps and drive process optimisation initiatives.
  

4. Cross-Functional Transformation

• Work closely with Sales, Operations, Finance, and Product teams to align systems and commercial processes.
• Lead cross-border coordination if required.
• Drive adoption of new digital tools through training and change management initiatives.

• 5+ years of experience in sales operations, commercial strategy, or sales enablement roles.
• Proven experience building or enhancing CRM / Lead-to-Cash systems.
• Strong understanding of sales performance management, pipeline governance, and incentive structures.
• Experience driving cross-functional digital transformation initiatives.
• Strong commercial acumen with ability to translate business strategy into operating frameworks.
• Comfortable working with data analytics and performance dashboards.
• Experience in fintech, technology, telecommunications, or fast-scaling environments preferred.
  

About EPOS

Backed by Ant International, EPOS, it’s part of Antom’s global merchant payment services, EPOS is a leading POS and digital payment solutions provider headquartered in Singapore. As we expand in Malaysia, we are building a high-impact sales teams from the ground up to drive merchant acquisition and scale the adoption of digital payment solutions.

Job Summary

As a hands-on Channel Partnership Manager, you will build, develop, and scale high-impact distribution partnerships to accelerate merchant acquisition across the Malaysia market. You will identify and secure strategic partners such as POS resellers, telco dealers, distributors, and industry associations, enabling them to deploy EPOS payment solutions and Mini Programmes to SME merchants at scale.

 Leading from the front, you will activate partner sales teams, establish strong channel discipline, and drive consistent partner productivity to deliver sustainable merchant growth. This role requires a strong hunter mindset and commercial ownership to build a high-performing partner ecosystem that consistently contributes to new merchant activations.

Through EPOS’ payment solutions and Mini Programme, your leadership will empower reseller businesses across F&B, Retail, and other industries to operate more efficiently and grow digitally. This role offers real ownership, creating opportunity to build a powerful distribution network, drive measurable results, and create lasting impact for SME owners through EPOS digital payment solution technology. 

• You will be directly responsible for acquiring, managing and maintaining key Partner relationships with companies or business associations across West and East Malaysia for an expanding portfolio of large-scale partnerships.
• You will work closely and connect with these partners to drive referrals into EPOS digitalization payment solution business.
• You'll need to be up to date with latest products and services to proficiently promote these to our partners and their clients, representing EPOS with the utmost integrity.
• You’ll be responsible for making regular contact with our partner network, providing feedback on any issues they face and delivering solutions to help them overcome their pain points.
• You need to be comfortable representing EPOS in a wide variety of scenarios and locations across trade shows, partner webinars and marketing activities.
• You need to work in collaboration with our partners and internal teams to produce relevant marketing material, assess product solution requirements and on-site and remote partner training and support requirements.
  
  

Key requirements:

• Minimum 5+ years of proven success in channel sales, partnerships, or business development, preferably in payments, fintech, POS, telco, or SME distribution ecosystems. 
• Demonstrated ability to build distribution channels from scratch and scale partner networks that deliver high merchant acquisition volume 
• Strong hunter mentality: comfortable prospecting, pitching, negotiating, and closing commercial partnerships with business owners independently.  
• Proven track record in signing and activating high-impact partners such as POS resellers, telco master dealers, FMCG distributors, hardware wholesalers, or merchant associations. 
• Experience structuring commercial agreements, margins, revenue sharing, and incentive programs to drive partner commitment and sales performance. 
• Highly numbers-driven and performance-oriented, with the ability to drive partners toward aggressive merchant activation targets. 
• Comfortable challenging partners, pushing performance, and replacing underperforming channels quickly to maintain growth momentum.
• Strong field execution capability and able to train partner sales teams, conduct joint sales visits, and accelerate merchant deployment at scale.
• Sharp commercial acumen and competitive awareness- respond quickly to market opportunities.