Total 2,924 contracts specialist job vacancies in Singapore

Summary

The role is responsible for ensuring market access and market continuity by executing product registrations and maintaining regulatory compliance in Singapore and Export Markets.

Responsibilities

• Ensure regulatory compliance in Singapore and the Export Markets.

• Compile registration dossiers for new product registrations or change notifications according to the regulatory plan and local regulatory requirements.

• Submit product registrations or change notifications to the relevant regulatory authorities and obtain approvals in a timely manner.

• Submit license renewals on time.

• Assess the impact of changes initiated by the Product Owner and work closely with the supply chain, manufacturing, and commercial teams to ensure no disruption to supply.

• Provide internal stakeholders with regular updates throughout the registration process.

• Monitor changes in the regulatory environment and formulate appropriate company responses to such changes.

• Report Field Safety Corrective Actions and Adverse Events to the relevant authority.

• Maintain regulatory databases and systems.

Requirements

Education

• Bachelor’s degree in any Engineering or Science-related discipline.

Experience

• 1–2 years of Regulatory Affairs (RA) working experience.

Competencies

• Working knowledge of the regulatory controls governing medical devices in Singapore and Developing Markets.

Skills

• Good verbal and written communication skills.

• Keen to learn.

• Meticulous and detail-oriented.

• Effective interpersonal skills with the ability to build relationships with internal and external stakeholders.

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

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PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Registration No. R1877971 (Derrick Tiew Yong Han)

Seeking a Communications & Content Specialist to support the Singapore Communications team in delivering impactful internal and external communications initiatives.This role focuses on content creation, multimedia production, event coordination, media monitoring, and governance compliance, ensuring alignment with global communications standards and processes.

Location: Changi

Contract: 12 months

Communications & Content Development

• Develop high-quality communication materials, including presentations, memos, fact sheets, and leadership communications for internal and external audiences.

• Create engaging multimedia content, including videos, digital assets, and social media content.

• Manage and maintain internal communication channels such as intranet platforms, newsletters, and employee communications.

• Support strategic communications projects and campaigns.

Media Monitoring & Reporting

• Monitor and analyse media coverage, industry trends, and stakeholder sentiment.

• Support media relations activities and manage external monitoring vendors.

• Prepare reports and insights to support communications planning and decision-making.

Event Management & Coordination

• Coordinate logistics and administrative support for leadership visits, town halls, campaigns, and employee engagement events.

• Manage end-to-end event execution, including content development, creative design, vendor coordination, and on-site support.

• Collaborate with internal and external partners to ensure successful delivery of communications initiatives.

Governance & Operations

• Ensure compliance with communications governance, approval, and audit requirements.

• Maintain accurate documentation and records.

• Support regular and ad hoc reporting requirements.

Multimedia creation

• Managed end-to-end content creation for marketing and communications campaigns, including concept development, copywriting, graphic design, video editing, subtitling, and post-production of social media and event content across digital and owned channels using Adobe Creative Suite, Canva, and CapCut.

PERSOL Singapore Pte Ltd • UEN No. 200007268E • EA License No. 01C4394 •EA Registration No. R21103542 (Ling Kai Jin)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Our client, an established data services company in Singapore, is expanding. They value self-development, career progress and most importantly a healthy working culture. Join them in this journey as a:

Home Automation Specialist

Smart Home Engineering (Main):

· Design, develop, and implement smart home systems, including automation, security, lighting, and energy management solutions

· Conduct site assessments to determine customer needs and provide tailored smart home solutions

· Troubleshoot and resolve technical issues related to smart home systems

· Collaborate with product development teams to enhance and improve smart home technologies

· Ensure compliance with industry standards and safety regulations in all installations and designs

Sales & Marketing Assistance (Minor):

· Assist the sales team with technical expertise during client meetings, presentations, and product demonstrations

· Prepare detailed proposals and quotations based on customer requirements

· Provide post-sales support to ensure customer satisfaction and address any technical concerns

· Work closely with the marketing team to provide technical content for promotional materials, brochures, and online content

· Participate in marketing events, trade shows, and product launches as a technical representative

· Stay updated with the latest trends and advancements in smart home technology to contribute ideas for marketing campaigns

Requirements:

· Diploma/Bachelor's degree in Electrical Engineering, Computer Science, or a related field

· Familiarity with IoT protocols and communication standards

· Knowledge of hardware design and embedded systems

· Self-motivated with a strong ability to work independently and as part of a team

· Excellent problem-solving and analytical skills

· Strong communication and interpersonal skills

· Understanding sales and marketing principles will be an added advantage

· Experience in customer-facing roles will be an added advantage

· Familiarity with digital marketing tools and platforms will be an added advantage

Please submit your updated and comprehensive CV to:

gracehrsolutions.andrew@gmail.com

for a P&C discussion.

Personal Data Protection Statement for Job Applicants

Please be informed that the personal data you provided by way of your job application to Grace HR Solutions will be collected, used and disclosed by or on behalf of Grace HR Solutions to determine or investigate your suitability, eligibility or qualifications for employment with Grace HR Solutions and/or its clients and manage your application for employment with Grace HR Solutions and/or its clients including identifying you as potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

Patricia Poh | CEI No: R1988708 |

Grace HR Solutions | EA Licence No: 22C1305 |

UEN: 53456396A

Roles and Responsibilities

• Implement AI solutions for APAC use cases to improve operational efficiency.
• Collaborate with cross-functional teams to ensure smooth AI adoption.
• Train team members on AI projects and drive continuous improvement initiatives.
• Develop and maintain dashboards for key performance indicators.
• Coordinate with IT and logistics teams to implement new digital tools.
• Ensure compliance with all regulatory requirements.
• Provide regular updates and insights to management.
• Troubleshoot and resolve technical challenges proactively.
• Support process automation projects to drive efficiency.
• Champion a culture of innovation and excellence within the organization.
• Work with APAC stakeholders to complete AI charters for APAC use cases.

Requirements

• At least 2 years of relevant experience
• Strong problem-solving and troubleshooting capabilities
• Able to manage both support and project execution effectively
• Service-oriented mindset with good stakeholder communication
• Organized, proactive, and able to work independently
• Experience in providing digital solutions.
• Familiarity with working with AI tools.
• Experience supporting production analytics environments

Job Purpose

This role shall report to the Manager, IT Procurement and is a key member of the IT Procurement and Contract Management team that is committed to deliver excellent service, value and expertise to our internal partners and stakeholders through a managed process for IT Procurement. The successful candidate will be offered a one (1) year contract.

This role is crucial for IT Procurement team to provide support and guidance to IT globally for vendor selection and evaluation activities for each IT spend and contract review in accordance with the guidelines of the company’s policy and guidelines.

This role shall also support the IT Contract Management team in ensuring that all relevant IT contracts are uploaded in a timely manner onto the Global Contract Repository.

Roles & Responsibilities

IT Procurement

• Support IT team members globally on procurement activities including Request for Quote, Request for Proposal process and contract renewal/extension for all IT categories in a timely, consistent and quality manner in accordance with IT guidelines, company’s policy and guidelines.
• Ensure timely update, accuracy and completeness of electronic procurement approval process and IT Procurement SharePoint site.
• Prepare and support Request for Quote with the requestor including review of RFQ documents.
• Hands-on knowledge of Request for Proposal (RFP) activities and support IT Procurement Manager on the required tasks of each RFP.
• Carry out vendor contract review and negotiation with Finance, Global Risk, Legal, Tax and Treasury.
• Tracks closely on the completion status of each procurement request and contract review.
• Works closely with the IT owners on the procurement audit activities.

Vendor Management

• Support vendor contract review and negotiation.
• Liaise and coordinate vendors in the RFQ and RFP process.

Business Engagement

• Carry out vendor contract review and negotiation with Finance, Global Risk, Legal, Tax and Treasury.
• Where applicable, liaise and work with business users for business-led RFP process.
• Where applicable, liaise with business users and facilitate the vendor contract review and negotiation.

People

• Collaborate and work closely with IT owners on their procurement requirements and requests.
• Ability to translate technical IT procurement requests to layman words when raising the request for contract review.
• Monitor, track and drive prompt completion of contract review.
• Where applicable, liaise with business users and facilitate the vendor contract review and negotiation.

Qualification

• Diploma in disciplines related to Business, Information Technology, or related disciplines.

Requirements

• Minimum 3 years of relevant work experience in procure-to-pay activities for IT categories.
• Must have strong hands-on skills and knowledge on RFQ and RFP for IT categories.
• Must possess knowledge or industry experience in the above areas.
• Must be detail oriented.
• Essential to be independent and to have interpersonal skills in vendor management.
• Have experience in contract negotiation.
• Have some sourcing experience in supporting IT team for assessment of purchasing needs, conducting market research and identification of potential vendors.

Kafka Cluster Management & Support

• Monitor, maintain, and optimise existing Kafka clusters to ensure high availability and performance
• Troubleshoot and resolve Kafka-related issues in production and non-production environments
• Perform regular health checks, capacity planning, and performance tuning of Kafka infrastructure
• Implement and maintain Kafka security configurations and access controls
• Support incident management and provide timely resolution for Kafka-related incidents

Development & Enhancement

• Develop and enhance Kafka-based applications using Java
• Design and implement Kafka producers, consumers, and stream processing applications
• Write clean, maintainable, and well-documented code following best practices
• Collaborate with development teams to integrate Kafka solutions into existing applications
• Conduct code reviews and ensure adherence to coding standards
• Implement monitoring and alerting solutions for Kafka applications

Continuous Improvement

• Identify opportunities for automation and process improvements
• Stay updated with latest Kafka features and industry best practices
• Contribute to technical documentation and knowledge sharing
• Participate in capacity planning and infrastructure scaling activities

Technical Skills

• Kafka Expertise: Strong hands-on experience with Apache/ Confluent Kafka, including:

• Kafka cluster setup, configuration, and administration & Kafka topics, partitions, replication, and consumer groups

  Kafka Connect and Kafka Streams

  Performance tuning and troubleshooting

• Java Development: Proficient in Java programming with:

• Strong understanding of Java fundamentals and object-oriented programming

  Experience with Kafka Java client libraries

  Knowledge of multithreading and concurrent programming

  Familiarity with build tools (Maven/Gradle)

• Additional Technical Knowledge:

• Experience with message serialisation formats (like, JSON)

  Understanding of distributed systems and microservices architecture

  Knowledge of monitoring tools (Prometheus, Grafana, or similar)

  Familiarity with version control systems (Git)

  Experience with CI/CD pipelines is a plus

Professional Experience

• Minimum 3-5 years of hands-on experience with Apache Kafka
• Proven track record in both development and support roles
• Experience in production support and incident management
• Background in maintaining mission-critical systems

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Join our dynamic team at Moomoo as a Client Relations Specialist, where your passion for finance and technology can thrive.

1. Premier Client Service & Relationship Management (Primary Focus)

• Act as the primary dedicated liaison for VIP clients, managing complex inquiries related to equities, options, margin, and account management.
• Lead and oversee the seamless end-to-end process for account funding, and stock transfers.
• Proactively monitor client relationships, identify potential needs, and provide dedicated support to enhance client satisfaction and loyalty.
• Serve as the key point of contact for premier clients, providing timely and accurate responses via email, phone, and other channels.

2. Client Retention & Strategic Support

• Proactively identify at-risk clients expressing dissatisfaction or intending to withdraw significant assets.
• Lead retention efforts by initiating direct contact, understanding the root cause of issues, and presenting tailored solutions to preserve the relationship.
• Develop and implement strategies to enhance client satisfaction and improve overall service delivery for the premier segment.
• Analyze client feedback and pain points to advocate for platform or service improvements that benefit the HNW client experience.
• Engage in goal-oriented conversations with customers to better understand their needs and guide them toward the products and services that best support their financial goals.

• Bachelor’s degree or above in Business Management/Administration, Finance, Economics and/or related disciplines.

• Additional qualifications in financial planning or investment analysis are advantageous.
• Solid experience in outbound telesales, client relations or a similar role within the stockbroking/finance services company or outbound call center in related industries (fintech, stock brokerage, financial or investment products) is preferred.
• Candidates must have at least 1–3 years of relevant experience in a related field.
• Exposure and possessing of product knowledge on capital market, US stock market and investment related field will be an advantage.
• Must have US financial licenses (SIE, S7 and S63) or the willingness to licenses as part of probation requirements.
• Language proficiency in English and Mandarin (reading and spoken) is a must.
• Excellent communication, negotiation, and interpersonal skills.
• Computer literacy skills.
• Independent, self-motivated, and quick learning team player with strong result-driven skills.
• Able to work well under pressure, meticulous and detail-oriented, and able to thrive in a dynamic and fast-paced environment.

We offer a comprehensive and holistic work experience and package as follows:

• 13-Month Salary (Contractual Bonus)
• Monthly salary package consists of basic salary + commission + shift allowance (if applicable).
• Convenient Access to Public Transport
• FINRA SIE Exam Sponsorship (during probation period)
• Career Development Opportunities in the Financial Services Industry
• Company Team Building & Bonding Activities
• Free-Flow Pantry Snacks & Drinks
• Dynamic, Multinational Working Environment

Please note that only short-listed candidates will be contacted. Thank you.

The client is seeking experienced Wealth Manager to drive growth within the High-Net-Worth (HNW) intermediary channel. You will be responsible for developing and managing strategic relationships with internal distribution partners to grow new business and market share.

This role requires a strong understanding of HNW insurance solutions, relationship management, and business development within the life insurance industry.

Key Responsibilities

• Engage and prospect new offshore clients referred by internal distribution partners.
• Identify new business opportunities and expand the firm’s presence within the affluent client segment.
• Conduct detailed FNA with clients and curate personalised recommendations & solutions. 
• Drive awareness and adoption of wealth preservation, legacy planning, and protection solutions.
• Consistently update clients on the latest market trends and information regarding their portfolio
• Ensure all business activities comply with regulatory and internal governance requirements.

Requirements

• Minimum Diploma required 
• Minimum 3 years of wealth management experience
• Strong sales track record 
• Strong understanding of life insurance, wealth planning, estate planning, and HNW client needs.
• Strong stakeholder management, presentation, and relationship-building skills.
• Ability to work effectively across multiple internal and external stakeholders.

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

Reg. No. R2199597
BeathChapman Pte Ltd
Licence no. 16S8112

We are looking for the right people — people who want to innovate, achieve, grow, and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards, and opportunities of working for one of the world’s largest providers of products and services to the global energy industry.

Job Duties

• Under broad direction, the Marketing Specialist can define and deliver high-level, strategic solutions that result in the successful promotion of Halliburton's brand and products and services
• The role works with specific groups in marketing and communications, and the marketing teams within the regions, divisions, and product service lines to develop, implement, maintain, and report on marketing programs that have the potential to influence Halliburton's bottom line around the world directly. A creative writing skillset to support trade media publications and product campaigns is highly desirable.
• Under supervision, this role can coordinate Halliburton's participation in oil & gas main industry events worldwide
• This role provides high-value professional expertise and influences large-scale projects and project teams to define and reach specific marketing goals and obtain the greatest value from marketing investments
• This position will advise on the best method and resource allocation to implement defined programs and, if necessary, suggest/select the appropriate vendor or agency
• This function is responsible for administering policies, processes, and practices to maintain quality service levels and to streamline workflows within Halliburton Marketing& Communications
• This role is critical to the successful crossflow of marketing information between the product service lines and divisions
• This role is able to work independently in many cases to support or direct a team on assigned projects for regions, service lines, or divisions in one or more defined areas of expertise, including: Creative Services, Branding, Events, Divisional and Regional Marketing, Technical Marketing, and Digital Marketing
• The Marketing Specialist is able to work comfortably with middle and senior management in order to direct and guide the planning, development, and execution of multiple major programs and campaigns simultaneously

Qualifications

• Requires completion of an Associate's Degree in Marketing, Communications, or Liberal Arts and a minimum of 7 years of experience in Marketing or Communications, of which five preferably includes experience in Halliburton or another oil and gas service company, along with significant high-level people and project supervisory experience

Candidates having qualifications that exceed the minimum job requirements will receive consideration for higher level roles given (1) their experience, (2) additional job requirements, and/or (3) business needs

Work Location: 11 Tuas South Avenue 12 Singapore 637131, company transport provided
Work Schedule: Monday to Friday, 7:30 am to 4:30 pm

Requirements:

• Excellent ethics and positive learning attitude
• Leadership potential and ready to take on challenges (view challenges as opportunities instead!)
• Team player and enjoys interactions with people

Responsibilities:

• Implementing ethical sales technique with integrity & enthusiasm
• Lead and drives a team towards a common goal
• Relationship builder with established clients, customers and consumers

Benefits:

• One on one MENTORSHIP & SUPPORT system
• Performance based
• BUSINESS ADVANCEMENT
• Highly motivated, FUN and FAMILY-liked environment
• TRAVELLING opportunities – Regional and International

Sounds like something you are seeking for?

Send in your resume to us by clicking APPLY NOW. We will bring you on to a GREATER ADVENTURE! We regret to inform you that only shortlisted candidate will be notified.

The Services required are set out as follows:

1. Student Support

• Be part of the school's counselling team to provide one-to-one

counselling and coaching support for students' social, emotional

and mental well-being

• Support the school's student management and counselling team

in strengthening restorative practices and student support

• Conduct group and individual intervention programmes for

students with additional needs in targeted support areas,

including learning motivation and engagement, cyber wellness,

peer relationships and social skills, and emotional regulation and

behaviour across relevant primary levels as directed by the

school

2. Staff Engagement and Professional Development

• Conduct sharing sessions for teachers on student well-being

topics as part of the school's ongoing professional learning during

term period and/or school holidays.

• Support programme development and teacher engagement

aligned to the school's Character and Citizenship Education

(CCE) and Education and Career Guidance (ECG) curriculum

and initiatives

• Provide case consultation with teachers to better support

identified students with additional needs

3. Stakeholder and Parent Engagement

• Support the school's well-being and counselling team in case

consultation with relevant external agencies and social service

organisations

• Provide counselling consultation for identified parents as required

• Support the school's parent engagement efforts, including talks

and workshops as directed by the school during term period

and/or school holidays

4. Engagement Disposition and Professional Conduct

The Personnel should demonstrate a warm, approachable, and non-

judgmental disposition when working with students, with the ability to

build trust and rapport while maintaining professional boundaries.

Cultural sensitivity and an awareness of the school environment are

important, as is a collaborative working style with teachers, school

counsellors, and student management staff. The Personnel is expected

to uphold confidentiality, ethical standards, and professional conduct in

all interactions with students, staff, and external agencies.

5. Values & Professional Ethics

The Personnel should be aligned with a strengths-based and student-

centered approach to well-being support, with a genuine belief in every

student's capacity for growth and development. The Personnel should

demonstrate empathy, compassion, and professional maturity in all

aspects of their work, alongside reliability, integrity, and respect for

student dignity.

Are you passionate about science and technology?

Do you enjoy working with laboratory instruments, engaging with customers, and helping researchers and industry professionals find the right solutions? If so, we would love to hear from you!

We are seeking a highly motivated Sales Specialist to join our Physical Science team. This is an exciting opportunity to work with cutting-edge scientific instruments and collaborate with researchers, laboratories, universities, and industrial customers across various sectors.

What You'll Be Doing

• Provide technical and product support for scientific and laboratory equipment within the Physical Science portfolio.

• Conduct product demonstrations, presentations, and training sessions for customers.

• Understand customer requirements and recommend suitable solutions to meet their research, testing, and analytical needs.

• Support the sales team in developing business opportunities and achieving sales objectives.

• Build and maintain strong relationships with customers, including research institutes, universities, government agencies, and industrial laboratories.

• Stay updated on industry trends, emerging technologies, and competitor activities.

• Work closely with principals and internal teams to ensure excellent customer experience and project execution.

What We're Looking For

• Bachelor's Degree in Physics, Chemistry, Materials Science, Engineering, or other related Physical Science disciplines.

• Strong interest in scientific instrumentation and laboratory technologies.

• Excellent communication and presentation skills.

• Customer-oriented with a passion for problem-solving.

• Ability to work independently and collaboratively within a team.

• Prior experience in scientific sales, application support, laboratory operations, or technical support will be an added advantage.

Why Join Us?

Work with innovative scientific technologies and world-renowned laboratory equipment.

Exposure to leading research institutions, universities, and industrial laboratories.

Continuous learning and professional development opportunities.

Collaborative and supportive work environment.

Strong career progression pathway in technical sales, product management, and scientific applications.

Make a meaningful impact by helping scientists, researchers, and engineers advance discovery and innovation.

If you are passionate about science and enjoy bridging technology with customer solutions, we invite you to join us and be part of a team that drives scientific excellence and innovation.

EA License No: 13C6305

Reg. No.: R1981808/JULIE RODRIGUES LUBRIN

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us

Company Description Otium Asia Pte Ltd is a Singapore-based recruitment agency specializing in candidate placements for Private Banks, Family Offices, External Asset Management Companies, Non-Bank FIs. Our client for this role is a reputable Family Office headquartered in Singapore and Hong Kong.

Role Description The Junior Product Risk &Operational Specialist is a full-time, on-site role based in Singapore. The hiring company is seeking for a detail-oriented and analytical Junior Product and Operational Risk Specialist to support their risk management framework. This role will involve identifying, assessing, and mitigating product and operational risks across the organization. The successful candidate will work closely with cross-functional teams to ensure regulatory compliance, develop risk controls, and support continuous improvement.

Qualifications

• Bachelor's degree in Finance, Risk Management, Business, or a related field.
• 1-3 years of experience in trade/middle office support, risk management or a related field.
• Basic understanding of risk management methodologies.
• Experience in financial services, banking, fintech, or related industries.
• Familiarity with risk management frameworks such as GDPR, COSO, Basel, or ISO 31000.

Key Responsibilities

• Assist in the identification, assessment and monitoring of product & operational risks.
• Support the development and implementation of risk control measures to mitigate identified risks.
• Conduct risk assessments on new and existing products, services and processes.
• Assist in maintaining risk registers and documentation for compliance and reporting purposes.
• Monitor and analyze key risk indicators (KRIs) to ensure timely identification of potential risks.
• Collaborate with internal stakeholders to ensure adherence to risk management policies and procedures.
• Assist in preparing risk reports and presentations for senior management.
• Participate in risk awareness training and initiatives across the organization.
• Contribute to the continuous improvement of risk management frameworks and methodologies.
• Assist in overhauling product due diligence process and product risk rating mechanism.
• Assist in revamping sales suitability assessment framework.
• Assist in-redesigning customer-rick roting questionnaire-and-mechanism
• Support the cash transaction monitor process.
• Conduct daily post trade check processes for all accounts.
• Coordinate bi-annual portfolio review processes for all Relationship Managers and CIO/CEO.
• Coordinate with all offices to update their BCP documents and to conduct call tree exercise and drill.

Skills and Competencies

• Strong analytical and problem-solving skills with keen attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and risk management tools is a plus.
• Ability to multitask and prioritize tasks in a fast-paced environment. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and risk assessment tools.

MerchantSpring is a SaaS analytics and reporting company that helps agencies, investors, brands, and vendors manage and scale their performance across a wide range of e-commerce and marketplace channels. We provide a single source of truth for marketplace reporting and help our clients drive growth through data, automation, insights, and expert client support.

As a Technical Support Specialist, you will serve as the bridge between Client Success and Engineering, owning the investigation and management of complex technical issues, data discrepancies, integrations, and platform-related concerns.

You will work closely with frontline Client Success Agents, Relationship Managers, Product, and Engineering teams to ensure issues are accurately diagnosed, properly documented, and efficiently resolved. This role is well suited to someone who enjoys diving deep into platform behavior, connecting technical details to business outcomes, and serving as a trusted point of escalation for advanced support needs.

This role is not a software engineering position but requires strong technical troubleshooting, analytical thinking, and problem-solving capabilities. Your success will be measured by your ability to improve escalation quality, reduce investigation times, increase first-time resolution accuracy, and improve the overall technical support experience for clients.

Responsibilities

Technical Investigations

• Investigate complex platform issues and client-reported discrepancies.
• Perform root-cause analysis across marketplace, platform, and data-related issues.
• Validate bugs before escalation and reproduce reported issues where possible.
• Identify recurring technical problems and patterns.

Escalation Management

• Act as the primary escalation point for advanced support issues.
• Improve the quality and completeness of Jira tickets submitted to Engineering.
• Ensure escalations include clear evidence, reproduction steps, and business impact.
• Track escalated issues through resolution.
• Communicate findings to clients and internal teams.

Technical Enablement

• Provide technical guidance to frontline Client Success Agents and improve internal technical knowledge in the team.
• Develop troubleshooting frameworks and investigation guides.
• Help reduce unnecessary engineering escalations

Cross-Functional Collaboration

• Work closely with Product and Engineering teams.
• Participate in bug triage and technical review discussions where required.
• Provide visibility into recurring technical pain points affecting clients.
• Assist with testing and validation of bug fixes when required.

Process Improvement

• Identify opportunities to improve technical support workflows.
• Contribute to internal technical documentation.
• Assist in creating proactive monitoring and investigation processes.
• Recommend improvements to support tooling and escalation frameworks.

Key Success Metrics

• Investigation Quality: 95%+ escalation acceptance rate by Engineering
• Team Enablement: Measurable reduction in frontline support time spent on technical investigations; creation and maintenance of technical troubleshooting resources.
• Client Experience: Improved technical support CSAT, reduced time-to-resolution for technical issues, improved communication quality throughout investigations

Qualifications

• 3+ years of experience in SaaS technical support, technical customer success, implementation support, or a similar technical client-facing role.
• Hands-on experience troubleshooting integrations, APIs, data issues, or other technical platform problems.
• Comfortable working with Intercom or similar ticketing systems.
• Ability to clearly communicate technical concepts to non-technical audiences.
• Strong written documentation skills for technical support work and great attention to detail.
• Experience within eCommerce, marketplaces, digital commerce, retail media, or SaaS environments
• Standard business hours aligned closely to Melbourne time zones with flexibility to support global client investigations where required.
• Participation in cross-functional meetings with Client Success, Product and Engineering teams.

Preferred Qualifications

• Working knowledge with Jira, SQL, API troubleshooting, data analytics or BI platforms.
• Experience with Amazon Seller Central, Vendor Central, Walmart, Shopify, or similar e-commerce platforms.
• Exposure to software development lifecycles.

Why Join MerchantSpring

•  Play a critical role in helping clients trust and succeed with the MerchantSpring platform.
• Support an international client base as a key contributor in our growing Client Success team.
• Develop your customer success, troubleshooting, platform expertise, and SaaS support skills while building a best-in-class client experience.
• Solve complex problems, influence product improvements, and help build a scalable technical support function.
• Be the voice clients trust. Your work directly shapes how brands, agencies, and sellers succeed on the marketplaces that power their business.
• Fully remote role with standard working hours aligned to your timezone, and flexibility to support global client needs where required.
• Receive regular training, knowledge-sharing, and be part of a team culture that values continuous improvement.

Statement Of Purpose (Overall Purpose of Job)

To provide administrative support to the department or company.

Major Duties & Responsibilities

(A) Specific:

• Data entry and document filing.
• Carry out administrative duties such as copying, binding, scanning etc.
• Write and response email.
• Maintain filing system.
• Prepare sub-con payments and documents needed.

(B) General :

• Other duties as assigned.

(C) Safety :

• Follow the safety procedures, rules and regulations and eliminate or reduce hazard at the work place.

Job Requirements

(A) Education, Qualifications & Special Training :

• GCE ‘O’ Level or equivalent.
• Job holder without the above qualification but with relevant experience would be considered.

(B) Knowledge & Skills :

• Good communication skills (verbal and written).
• Basic knowledge in MS Office.
• Willing to learn, neat and tidy.
• Positive and good working attitude, self-motivated and able to work independently.
• Good team player.

(C) Experience :

• Preferably with administrative working experience.
• Candidate without relevant experience would be considered as training will be provided.