Key responsibilities include:
• Review product specification, functional specification, and work-related materials, analyse systems gaps and business processes and recommend improvements.
• Responsible for bridging the gap between IT and Business Users to assess processes, determine requirements and deliver recommendations to stakeholders.
• Ensuring risk and compliance standards are followed for every changes.
• Organize and participate in meetings or workshops with users to understand business requirements and support the business to produce business workflow for the purpose of producing the business requirements document.
• Work with users to prepare & document business requirements, conduct walkthrough, review, and sign off on the user requirements.
• Access the feasibility, benefits and risks of new IT solutions; recommend process improvements and ensure IT solution align with business needs and adherence to risk and compliance standards.
• Define test scope and formulate test plans, participate in user acceptance and update test results with proper documentation.
• Prepare user guide and conducts training to operational users on any new deployment.
Qualifications & Competencies:
• Diploma in Information Technology or Business Information Systems
• Minimum 3 years of working experience in business analysis and user acceptance testing in insurance domain.
• Candidates with working experience in Insurance operations and processing can be considered.
• Business Analysis skill in delivering business requirement process.
• Project management skill in executing and managing user acceptance testing and planning.
• Savvy in the application of latest technology.
• Proactive, resourceful, and an effective facilitator with the ability to engage stakeholders across various business domains.
• Self-managing, strong analytical and problem-solving skills, detail-oriented and capable of delivering a high quality of work.
• Excellent oral and written communication including listening and dispute resolution skills. Demonstrate strong interpersonal and consultative skills.
• Strong multi-tasking skills and ability to perform under pressure and meet tight deadlines.