Total 94 job vacancies by SGS

The L2 Leader is responsible for leading and supervising Level 2 (L2) operational activities within the IT Shared Services Center (IT SSC) scope, ensuring that service are delivered effectively, consistently, and in line with defined procedures and priorities. The role provides day‑to‑day operational leadership to L2 teams, coordinating workloads, monitoring performance, and ensuring timely resolution of incidents and service requests assigned to L2. In addition, the L2 Leader contributes to continuous improvement by identifying recurring issues, inefficiencies, or skill gaps within L2 operations. This role is key for maintaining service continuity, balancing operational demand with available capacity, and providing clear guidance to the L2 teams to meet service commitments and performance expectations.

The IT SSC Lead is accountable for the overall performance, stability, and effectiveness of the IT Shared Services Center (SSC), ensuring consistent service quality, operational efficiency, and adherence to the defined operating model across all service towers and support levels in the SSC. The role provides end‑to‑end leadership of SSC operations, maintaining alignment between service delivery objectives, capacity planning, and day‑to‑day execution. The IT SSC Lead should be aligned with the local Global Business Services (GBS) structure to ensure that the SSC operates under the appropriate structural, financial, and workforce conditions required to meet current and anticipated demand. In addition, the role reviews service performance on an ongoing basis and actively promotes continuous improvement to enhance service quality, operational efficiency, and overall SSC effectiveness.
 

1. Service Delivery & Operational Coordination

a. Oversee day-to-day SSC operations to ensure adherence to procedures and priorities, and

that activities progress as planned.

b. Provide guidance to support leads (L1 and L2) on prioritization and task execution.

c. Coordinate with L2 Leader to prevent cross-tower conflicts and assist on the resolution of

complex incidents or recurring operational issues.

d. Coordinate with L1 Lead to ensure proper triage and progressive uptake of first-level

corrective activities.

e. Ensure ticket escalations are managed consistently across the SSC.

f. Facilitate resolution of cross-tower or cross-level operational dependencies impacting service

delivery.

2. Governance & GBS Alignment

a. Make operational decisions in complex or ambiguous situations affecting IT SSC delivery.

b. Act as the main operational interface between IT SSC, GBS leadership and IT tower

stakeholders.

c. Hold operational reviews with GBS Leader and GBS Division Managers on local topics

impacting SSC delivery (capacity, hiring plans, local constraints).

d. Align medium-term capacity needs with GBS to ensure SSC sustainability.

e. Act as the primary escalation point for major or recurring operational issues impacting service

stability.
3. Service Performance Monitoring & Continuous Improvement a. Support regular performance reviews focusing on service delivery, capacity and operational efficiency. b. Track service performance analyzing SLAs, SLOs and other service stability indicators. c. Identify areas of improvement or optimization opportunities. d. Drive the evolution of the L1 operating model to increase first-level corrective resolution and reduce avoidable load on L2. e. Ensure knowledge Management practices are executed to build internal capability and reduce dependency on higher support levels. f. Identify operational performance trends, recurring issues and deviations which may impact service quality, and trigger corrective actions if needed.

Local IT Admin Tasks:
•    Assist in filing of documents. 
•    Assist in copying/scanning/printing/tagging/labeling/data encoding. 
•    Assist in transferring equipment from one place to another. 

IT asset tasks:
•    Assist in conducting IT equipment Inventory for disposal 
•    Assist in organizing IT in stock/ obsolete unit per team 
•    Assist in organizing newly delivered/ returned equipment 

Tech tasks:
Technical Support shadowing only:
o    Unit configuration
o    Unit deployment
o    Troubleshooting (Hardware, Software, network connections)
 

私たちSGSではプロ意識と顧客中心主義を念頭に置いて、業界で最高品質のサービスを提供することを品質方針の中で謳っております。この方針に基づいて審査を行っていただけるプロフェッショナルな業務委託審査員の方々を以下の規格にて募集しております。応募時点で審査員資格をお持ちでなくても審査員資格取得までサポートを致します。これまでのご経験を活かして社会に貢献したい、一生涯使える資格を取得したいという方のご応募をお待ちしております。また、就業中の企業で『副業・兼業』が認められており、将来的に審査員をキャリアとしてご検討中の皆様からのご応募も歓迎します。定年退職の数年前から有給休暇などを活用して研修を受け、退職後すぐにフリーランスとしてご契約頂くケースも近年増えてきております。

・審査員資格取得までは研修等に参加いただきます。資格取得後はお客様先での審査とご自宅でのレポート作成等を行って頂きます。業務の詳細は面接にてご説明いたします。

・審査員業務は70以降の長く続けることができるライフワークです。

・未経験でも審査員資格取得から主任審査員になるまでサポート致します。（期間は半年から1年程度）

各資格の応募要件は以下の通りとなります。

【ISO9001/ISO14001/ISO45001】

製造業（機械 電気 金属 化学 等）においてのご経験を4年以上お持ちの方で、かつ以下のいずれかの経験を2年以上お持ちの方

・品質保証/品質管理業務

・環境管理関連業務（工場などの設備、施設、エネルギー管理のご経験をお持ちの方も歓迎致します。）

・労働安全衛生関連業務

https://sgsjapan-career.jp/jobs/115

【IATF16949】

・自動車関連製造業において過去15年のうち、4年のフルタイムの実務経験をお持ちの方(うち2年間の品質保証業務及び／又は品質マネジメント業務)

【温室効果ガス排出量検証】

・エネルギーに関連する業務経験

・温室効果ガス排出量の検証業務経験

https://sgsjapan-career.jp/jobs/117

【ISO27001　情報マネジメントシステム】

・ＩＴ関連業務（開発・保守・運用等）のご経験を2年以上お持ちの方

・大卒もしくは IT 関連の短大、専門学校、高専卒の方

【ISO13485　医療機器認証】

・大卒以上（電子工学/電気工学専攻の方）

・4年以上、医療機器の製造業者又は試験機関での業務経験をお持ちで、内2年間は能動医療機器の設計開発、品質保証、製造、試験に基づく品質に係る業務の経験をお持ちの方

https://sgsjapan-career.jp/story/ryuhei/

【化粧品・医薬品GMP】

・化学系、薬学系学部（高専卒以上）卒業

・化粧品もしくは医薬品分野の製造・品質管理などの実務経験を3年以上お持ちの方

【食品認証】

・農業、食品加工業、または食品関連業界で生産、製造、検査などの品質保証業務または製造業務の２年以上のご経験をお持ちの方

・食品またはバイオサイエンス関連分野の学位（または同等の資格）をお持ちの方

https://sgsjapan-career.jp/jobs/187

【SOCIAL監査】

・サプライチェーン関連業務のご経験を2年以上お持ちの方

【森林認証】

以下いずれかのご経験をお持ちの方

・製紙業/紙流通業/印刷業/紙加工業または林業/森林業/造園業で品質保証、生産管理、調達で４年以上のご経験をお持ちの方

・上記業種に関連するコンサルティング業務で３年以上の実務経験をお持ちの方

https://sgsjapan-career.jp/story/akie/

【ISCC認証　※バイオマス、バイオエネルギー認証】

・化学/エネルギー/食品/飼料業で品質保証、生産管理、プロセス技術、調達のご経験を4年以上のお持ちの方

・上記業種に関連するコンサルティング業務のご経験を4年以上お持ちの方

• Facility Setup and Infrastructure: Oversee the setup of the lab's physical infrastructure, including EMC Chambers, EMC equipment, and relevant facilities such as power distribution, grounding systems, and electromagnetic shielding.
• IT Infrastructure and Software: Set up the necessary IT infrastructure, including network systems and software applications for data analysis and reporting.

• Recruitment and Training: with strong support from Global EMC experts in leading and developing staff, including responsibility for recruitment of new employees, setting objectives, evaluating performance and expectations, coaching and mentoring, working jointly with employees in the development of their career path, and ensuring that adequate training is provided. Guide Lab engineers on testing, calibration, and debugging as needed to make sure the accurate test data/test report which released to the client on time. 

• Accreditation: Manages QA staff for Establishing, implementing, and maintaining a quality management system in accordance with the requirements of 107 Decree and ISO/IEC 17025. Ensure effective control of all documents related to the quality management system, including test methods, manuals, and records.

• Lab Operations Management: Allocate projects to lab engineer based on lan engineer capability matrix. Ensure/supervise test engineers competency in carry out related tests. Allocate projects to lab engineer based on lan engineer capability matrix. Ensure/supervise test engineers competency in carry out related tests.

• Continuous Lab Development: Close coordination with Global Support in providing guidance and performing tests as needed,  developing testing methods to meet current and proposed regulatory guidelines, supporting the development of new services by developing testing methods and procedures, conducting research & developing new testing capabilities, and participating in lab development projects.

• Be accountable for the availability, maintenance, and for calibration of testing equipment according to internal or external requirements.

• Study new testing capabilities, participate in lab development project from purchasing step to install the new equipment/facilities

• Develop and maintain a positive work environment for employees.

• Participate in technical training and development activities in Vietnam and NEA to enhance technical and professional skills

Job Description

Ensure supplier master data accuracy and compliance across ERP systems, with special focus on Spanish-speaking supplier markets.

Interpret information correctly and able to make sound decisions to support the business while maintaining controls during set up.

Apply corporate rules and best practices when reviewing requests to identify errors in global data fields and rejects, escalates or remediates errors, if any.

Create, update, and validate supplier records, including tax IDs, banking details, and certifications in both English and Spanish.

Coordinate with cross-functional teams to ensure consistent quality of data.

Perform regular review and clean-up of master data.

Ensure internal controls relating to maintenance of master data are in place and effective.

Support implementation of master data process improvement initiatives. 

Reporting

§ Benefits Supervisor

Primary Responsibilities

§ Responsible for day to day workflow in benefits administration including statutory benefits

§ Provide customer service to resolve and close issues raised thru RT system.

§ Assist in executing employee services such as APE, vaccination programs, drug testing and clinic management

§ Administer employee rewards program

§ Process permits, renewal of registration such as DOLE registration, makati individual permit requirements amongst others as required and attend to statutory audits conducted by DOLE , LGus etc.

Specific Responsibilities

§ Review processing of documents required by the government agencies related benefits eg SSS sickness and maternity benefits , reporting of new hires, resigned employees and other reportorial requirements by the government and

§ Administer and ensure renewal of certifications and other permits as required by the private and government organizations

§ Perform other administrative and complex tasks related to benefits administration as required by the Benefits Supervisor and Compensation and Benefits Manager

§ Facilitates statutory benefits orientation and one on one consultation with employees

§ Administration, management and direct coordination of protective benefits of employees to accredited service providers:

o Health insurance of employees and dependents

o Group Life Insurance

o Accident Insurance

o Memorial Plan

§ Management and administration of company-wide projects such as:

o Company Uniform

o Annual Physical Examination

o Annual Random Drug Testing

o Annual vaccination programs (Flu, Cervical)

o Service Awards

§ Coordinate with external providers on benefits requirements

• Handle complex cases, escalations, and non-standard certification scenarios; act as first-level escalation points for client and affiliate queries.
• Manage certificate processing, issuance, and related file handling
• Ensure certificates and registrations are processed in accordance with contract requirements and business rules
• Deliver prompt and professional certification services to meet client expectations
• Maintain high levels of quality and productivity.
• Ensure timely and accurate issuance of Certificates of Conformity (CoC) in line with Conformity Assessment Instructions, Business Rules, and relevant procedures
• Build and maintain strong working relationships with clients and affiliates
• Accurately enter and manage data (fees, invoice numbers, job numbers, etc.) in e-Trade systems and other relevant platforms
• Prepare and issue certificates within defined KPI timelines and contractual requirements
• Ensure timely follow-up and collection of payments for issued reports and certificates
• Stay updated on operational procedures and policy matters
• Handle client and affiliate queries in a timely and professional manner
• Support day-to-day operational coordination activities
• Maintain proper filing, archiving, and record-keeping systems
• Maintain invoicing records and tracking sheets (where applicable)

We are seeking a motivated Mechanical Fitter to join our Muswellbrook team. In this role, you will play a key part in ensuring the reliable maintenance of mechanical sampling systems, helping us deliver high-quality service to our clients while supporting strong customer relationships and operational performance.

This is a hands-on role where you’ll work closely with clients and internal teams to ensure equipment is running safely, efficiently, and to the highest standard.

What you’ll be doing

• Carry out maintenance and servicing of automatic sampling systems
• Ensure all work is completed safely and in line with client requirements
• Respond to client requests in a timely and professional manner
• Coordinate routine maintenance activities
• Support and train junior team members as required
• Liaise directly with clients to ensure strong service delivery
• Ensure maintenance work is cost-effective and efficient
• Follow all site safety and compliance requirements
• Perform other duties as required on site

SGS is Seeking a Laboratory Assistant to join the FIFO team in Tropicana.

Duties include, however not limited to:

• Ensure the timely and quality analysis of samples.
• Perform sample preparation to a high standard.
• Weigh samples accurately in an efficient manner.
• Maintain daily production numbers.
• Understand and follow laboratory methods and procedures.
• Maintain good housekeeping in the wet laboratory area and associated areas.
• Use appropriate personal protective equipment in the correct manner as required.

• Design, deliver and monitor programs geared towards a consistent customer service experience to clients that is truly personal, memorable, and fit the SGS Brand and values.
• Proactively build the database and call via phone or other forms of media to offer and successfully sell SGS offerings to prospective clients.

• Enquiry management. Ensure all client enquiries (regardless of source) are attended to in an approachable, professional, and prompt manner, including generation of non-routine proposals and coordinating with SGS affiliates, and operations and support teams for non-routine jobs.
• Proactively contacts new customers via phone or other media tools to offer SGS services and successfully generate business.
• Monitor dormant accounts (6 months inactive or no business being covered by field sales.
• Inactive accounts are considered new customer or prospects.
• Client experiences management. Develop initiatives and programs geared towards delivery of excellent customer experience regardless of channel (walk-in, phone, web, etc.). This includes establishing and monitoring key customer service KPIs, creation of innovative programs and strategies so that the client experience of SGS is truly personal and memorable that fits the SGS brand.
• New client needs identification.  Establish ways in which new client needs and market trends are identified, captured and shared to business development and sales teams.
• Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate supervisor.
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:

• Demonstrates strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
• Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfills the requirements needed in the success of the QHSEE Management System

• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations

Primary Responsibilities:

• Responsible for test report and audit report writing.
• Responsible for equipment and materials preparations, and arranging logistics related to the EHS operations business activities.
• Responsible for procurement related to the EHS operations and business activities.

Specific Responsibilities:

• Prepares test report and audit report 
• Provides administration support
• Ensure all sampling needs are prepared
• Process purchase requests
• Support on overseeing outsourced services
• Serves as back-up support to field inspectors
• Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:
   
• - Demonstrates strong obligation to SGS QHSEE policies, procedures, and work instructions by actively participating in meetings, projects, and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
• - Performs other related duties as may be assigned either to achieve departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.

• - Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• - Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• - Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• - Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
• - Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
• - Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
• - Fulfills the requirements needed in the success of the QHSEE Management System
• - Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations.

Primary Responsibilities:

Assigned to conduct sampling, measurement, and monitoring as defined in the Matrix of Sampling Techniques and Analyses. He/she is also responsible for reporting field monitoring data according to the Quality Management System policies and procedures.

Specific Responsibilities:

- Assists the EHS&S Specialist II in sampling, measurements, and monitoring as defined in the Matrix of Sampling Techniques, and in accordance with SGS Policies and Procedures, and Safety Policies.
- Prepares field reporting files related to the performed sampling, measurement, and monitoring.
- Operates and maintains equipment for sampling, measurements, and monitoring.
- Oversees outsourced services
-  Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
- Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:

o Demonstrates strong obligation to SGS QHSEE policies, procedures, and work instructions by actively participating in meetings, projects, and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
o Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
o Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements

o Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements

o Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior

o Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines

o Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators

o Actively participates in incident investigations and risk assessments as deemed necessary by SGS management

o Fulfills the requirements needed in the success of the QHSEE Management System

o Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations.

PRIMARY RESPONSIBILITIES

• Provide first line support to SGS affiliates and external clients
• Fast paced handling of incidents / requests resolution, escalation and information routing.
• Deciding on incident severity/priority
• Validation and evaluation of technical and or operational information pertaining to the incident
• First contact resolution and troubleshooting via phone and remote access tools
• Managing Incidents throughout their lifecycle

REPORTING LINE

IT Service Desk Manager or Supervisor

SPECIFIC RESPONSIBILITIES

• Establishes controls to monitor the performance of the management systems.
• Validate, evaluate and classify incident / requests.
• Determine resolution and/or escalation path to ensure all issues are appropriately managed.
• Evaluate content of requests / incident report and gather information if missing any.
• Record distinct issues in the tracking tools.
• Keep track of known solutions, consult knowledge database and use findings to respond to senders/callers.
• Keep track of severity/priority 1 issues for appropriate escalation and follow-up.
• Recognize solutions for repetitive use and enter those in knowledge database.
• Complies with relevant Management Systems
• Complies with the QHSE policies including but not limited to:
  • Demonstrates strong commitment to SGS QHSE Policies, Procedures, and Work Instructions by participating in safety meetings, completing required training, intervening in unsafe situations, refusing unsafe work, and complying fully with all applicable laws and regulations related to QHSE.
  • Responds appropriately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace.
  • In accordance with the SGS QHSE Management System requirements, disposes of, or directs the disposal of, waste generated as a part of daily work performed in a safe manner and in compliance with all waste transportation and disposal regulations and requirements.
  • Reports all incidents (actual incidents and near misses) in accordance with the SGS Incident Reporting requirements.
  • Uses all equipment (including safety equipment) in the manner intended and reports any damaged / lost equipment to supervisor.
  • Maintain a safe and tidy worksite.
  • Maintains awareness of hazards and proposes controls to supervisor, QHSE Representatives or relevant client / site contact.
  • Actively participates in incident investigations and risk assessments as deemed necessary by SGS management.

PRIMARY RESPONSIBILITIES

The R2R Specialist is responsible for providing business unit general accounting and internal control support in line with IFRS, including preparation and posting of journal entries, maintenance of balance sheet accounts, completion of the month end closing transactions/procedures and ensuring that the general ledger account balances and trial balances are appropriately reconciled.
She/he is responsible for completeness, accuracy and timeliness of preparation about the general ledger, inventory, fixed assets, intercompany accounts, treasury transactions and bank reconciliations as well as for the associated reporting requirements.

Moreover, he/she is responsible for accounts’ analysis and supports senior colleagues in carrying out responsibilities of the accounting department, contacts client to resolve accounting queries, cooperates with auditors.

He/she follows Desktop Procedures and adequate policies and guidelines in place, initiates Desktop Procedures updates whenever required and actively seeks for improvements.

RTR Specialist assures delivery of services as defined in the Service Level Agreement (SLA) /KPI’s applicable for the role.

REPORTING LINE

·      Directly reporting to R2R Supervisor

SPECIFIC RESPONSIBILITIES

-  Responsible for preparation and posting of journal entries for the designated SGS Affiliates.

- Creation, distribution and maintenance of standard GL, FA, INV, Intercompany Transaction reports to corporate and business units.

- Ensuring data integrity and preparing financial information as required, in accordance with expected accuracy, timeliness and accessibility.

- Performing the periodic close of general ledger which includes maintaining the close schedule, scheduling of subsystem feeds, making materiality decisions on closing entries and communicating to customers when the monthly trial balance is finalized.

- Maintaining accountability for the standard chart of accounts and for the preparation of account analysis/reconciliations on a timely basis.

- Performing additional tasks on request of senior colleagues

- Providing customer service which meets or exceeds customer SLA.

- Assuring compliance and quality control review

- Identification and presentation of solutions for process improvements

- Cooperating with other team members to ensure that the GBS is meeting or exceeding performance levels

- Resolving conflicts and assisting others as required

- Ensuring compliance with applicable rules, policies and procedures