MISSION :
To act as a trusted advisor to clients—combining industry insight, transparent communication, and solution‑oriented thinking. My mission is to consistently deliver value, anticipate client needs, and represent the organization with professionalism, integrity, and accountability.
MAIN RESPONSIBILITIES:
An Account Manager is responsible for owning, growing, and nurturing client relationships to ensure long‑term revenue, customer satisfaction, and strategic alignment between the client’s needs and the company’s solutions.
Core Responsibilities:
1. Relationship Management: An AM serves as the primary point of contact for clients, ensuring smooth communication and building trust. They maintain regular engagement to understand client goals, challenges, and expectations.
2. Revenue Growth & Upselling: They identify new business opportunities within existing accounts, including upselling, cross‑selling, and exploring additional service lines that align with the client’s evolving needs.
3. Client Retention: Account Managers work proactively to reduce churn by ensuring satisfaction, addressing issues quickly, and delivering consistent value. Their success is tied to strengthening long-term partnerships.
4. Solution Advisory & Problem Solving: They act as strategic advisors—helping clients maximize the value of the products/services, ensuring adoption, and providing guidance on best practices.
5. Coordination & Internal Alignment: AMs collaborate with product, finance, operations, and service teams to deliver seamless client experiences. They translate client feedback into actionable insights for internal teams.
6. Performance Monitoring: They track account health metrics—usage, satisfaction, payment behaviour, revenue trends—and ensure proactive intervention when risks appear.
7. Contract & Commercial Management: Account Managers handle renewals, pricing discussions, proposal preparation, and negotiations to protect revenue and maintain profitable relationships.
The position is required to be based in Mumbai due to the city’s strategic significance as India’s financial capital and its concentration of high‑value business opportunities.
Mumbai hosts the headquarters and key decision-making centers of major PSU banks, large corporates, NBFCs, fintechs, and global enterprises—making it a critical hub for client engagement and business development.
Being Mumbai‑based enables closer proximity to senior stakeholders, faster turnaround on client requirements, and greater visibility in industry networks and regulatory ecosystems.
It also allows the role to effectively capitalize on emerging opportunities across BFSI, corporate lending, risk intelligence, and business information services, thereby driving stronger revenue growth and deeper market penetration for the organization.
