Total 581 system analyst job vacancies in Business Management / Project / Planning category in Singapore

Job Descriptions

•              Coordinate regional projects of International Freight Forwarding (IFF) including implementation, new product launch, and development campaign.

•              Ensure timely execution of monthly production processing for your assigned locations.

•              Execute stringent pre/post month-end checks to continuously improve data quality.

•              Improving processes by recommending operational changes.

•              Maintain a high standard of data integrity.

•              Perform Root Cause Analysis and Procedures to continuously improve import/ export activities to deliver better results in customers satisfaction and expectation as well as company bottom lines.

•              Perform/ prepare a diverse range of business analysis tasks aimed at driving business growth for IFF business in SSEA.

•              Provide support regarding management data, processes and systems to business partners, Operations, SSEA countries and HQ.

•              Provide support in administrative matters and ad-hoc tasks assigned by HOD from time to time.

•              Simplify and enhance the current processes to improve efficiency, reduce manual work and decrease risks.

•              Support Business Controller and Regional Director on any tasks or projects handling requirements.

•              Work closely with cross departments to understand their data needs and devise relevant solutions.

•              Work closely with IT to ensure any issues are prioritised and any impact to data is minimised.

Job Requirements

•              Minimum degree in logistics or supply chain management

•              Minimum 2 to 3 years of working experience in similar industry

•              Possess Team Management Experience is an added advantage

•              Proficiency in SQL (Postgres is a plus)

•              Affinity to excel under pressure and possess a positive can-do attitude

•              Analytical and details oriented

•              Collaborate with team to optimize processes

•              Follow up in a timely manner

•              Good interpersonal and communication skills, ability to adapt to the changing needs of the organization and demands of internal and external stakeholders

•              Independent and self-starter

•              Meticulous, hardworking and energetic

•              Problem solver: react quickly and appropriately to problems

•              Team player

Interested candidates please send in your resume to ashley@alphamanpower.com.sg
Attention to: Ashley Ho (R1104547)

• Well Established Company
• Basic $4200 - $5000 + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Jurong West (Company Transport Provided)
• Working day: Monday to Friday
• Working hours: 8am to 5.10pm

Job Responsibilities:

Business Reporting

• Prepare, analyse, and present monthly / weekly operational reports.
• Ensure proper, accurate, and timely data update in the ERP system
• Identify data discrepancies and drive corrective actions with relevant stakeholders
• Present reports, analysis, and insights to management during face to face (FTF)meetings
• Support management with ad hoc analysis as required

Establish and maintain a data management framework, including:

• Data ownership and accountability
• Standard definitions and reporting logic
• Regular data validation and controls

Project& Program Management

• Lead multiple cross functional programs and projects across departments
• Ensure projects are delivered on time, within scope, and aligned with business objectives
• Project planning and coordination, providing regular progress tracking
• Structured project update reporting to project sponsors and management

Job Requirements:

• Possess minimum Degree in Business or related field with minimum 2 years relevant working experience
• Strong analytical and reporting skills
• Advanced proficiency in Excel /data analysis tools
• Strong attention to detail with ahigh standard for data accuracy

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Well Established Security Inspection Solutions Company

• Salary: $4500 - $5500

• Working Hour: Monday - Friday (8.30am – 5.30pm)

• Company Location: Jurong East

• Variable bonus + Excellent Wellfare

Job Scope:

• Lead and manage security system projects from planning to completion across Singapore
• Coordinate with consultants, contractors, clients, and authorities for smooth project execution
• Supervise site installation works to ensure compliance with design, safety, and quality standards
• Develop and monitor project schedules, ensuring timely delivery of milestones
• Identify risks, delays, and site issues, and implement corrective actions
• Manage submissions, approvals, and inspections with relevant authorities
• Resolve technical and site execution issues with project teams
• Conduct site safety inspections and ensure regulatory compliance
• Prepare regular progress reports and project updates
• Support project planning, budgeting, and feasibility studies
• Oversee testing, commissioning, and project handover

Requirement:

• Diploma in IT Engineering, Civil Engineering, Architectural or equivalent
• 2 - 3 years of relevant working experience in project management

Candidates are encouraged to apply this position via ApplyNow button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

YEOW CHANG FU (R23118759)

EA Recruitment Pte Ltd

EA License No: 21C0492

Micron Technology envisions transforming how the world uses information to improve life. Our dedication to people, innovation, tenacity, collaboration, and customer focus drives us to be a global leader in memory and storage solutions. We operate with integrity, accountability, and professionalism while supporting our worldwide community. ATCP POE (Assembly and Test Central Planning – Planning Operational Excellence) is searching for a candidate passionate about system and process implementation and eager to face challenges. In the role of ERP Project Manager/ERP Business Analyst Lead, you will act as the SME (Subject Matter Expert) for ERP/MES systems supporting the necessary implementations.

Responsibilities and Tasks

• Project Planning and Management: Build and maintain a comprehensive project plan. Establish a project team, define roles and responsibilities, and build a communication, change management, and training plan.

• Drive Business User Acceptance Testing (UAT): Collaborate and partner Site Plannings (global sites) to detail out the UAT test plan and drive for completion as part of ERP system implementation and/code changes.

• Collaborator Management: Work closely with collaborators (cross-functional teams, executive sponsors) to detailed out the blueprint and ensure the ERP system meets the organization’s requirements and objectives.

• Data and Process Management: Ensure data transfer to subsequent support interfaces and maintain quality and consistency. Collaborate with various collaborators and business users to identify problems and requirements, analyze operational procedures, develop business process solutions, prepare work flowcharts, and translate business requirements to User Stories for ERP improvements.

• Leadership: Manage and lead small to medium-sized business process and solution-related projects.

Requirements/Skills

• Bachelor’s degree in Computer Science, Business, Information Systems, Engineering or related field
• 5+ years of experience in project management, including managing ERP implementation from initiation to deployment. Experience with SAP S/4 Production Planning module is preferred.
• PMP, ITIL, APICS, CPIM credential or an equivalent project management qualification
• Six Sigma certification preferred.
• PROSCI certification or an equivalent credential in change management is preferred
• Experience in managing cross-functional teams in a manufacturing environment or equivalent
• Strong analytical and problem-solving skills.
• Ability to work under pressure, independently, and in a team environment
• Additional experience in SAP integration, MES, programming/tools such as Python, UiPath, Microsoft Power Automate, Macro, or equivalent in RPA, Workflow Automation, AI would be an added advantage.
• Proficiency with Microsoft Office Software (Excel/Access, SQL)

Responsibilities

1. Lead end-to-end business analysis activities across large-scale, complex projects in Agile, product-centric environments.
2. Engage stakeholders to elicit, analyse, and validate business and system requirements through workshops, interviews, and prototyping sessions.
3. Translate business needs into clear functional and non-functional requirements, user stories, and acceptance criteria.
4. Drive discovery phases, including problem framing, solution ideation, and rapid prototyping to validate concepts.
5. Collaborate closely with Product Owners, Developers, QA teams, and UX designers to ensure alignment and successful delivery.
6. Develop and maintain documentation using BPMN, UML diagrams, and enterprise architecture frameworks.
7. Support implementation within Microsoft Azure environments, ensuring compliance with standards.
8. Apply advanced data analysis techniques to generate insights and support strategic decision-making.
9. Integrate AI tools and concepts into business processes and solution designs where relevant.
10. Champion Agile testing practices (TDD, BDD, exploratory testing, shift-left) and ensure quality is embedded throughout the development lifecycle.

Requirements

1. Minimum 7 years of experience as a Business Analyst, preferably in Agile and product-driven environments.
2. Proven experience working with Microsoft Azure platforms.
3. Strong expertise in requirements elicitation, documentation, and management for large-scale systems.
4. Proficiency in BPMN, UML, enterprise architecture frameworks, and strong analytical/problem-solving skills.
5. Experience in data analysis, Agile testing methodologies (TDD, BDD), and working knowledge of AI tools and concepts.

Clarence Khoh
R1552376

About Us

Viskou is the leading provider of security, networking, smart home, solar, and energy storage solutions across Singapore and Malaysia. Founded in 2014, we serve as a regional tier-1 distributor for world-class brands including Hikvision, Huawei, Ruijie, Ezviz, Mesilix, Western Digital (WD), Philips, Ubiquiti, etc.

Beyond traditional solutions, we are driving the future of AI-powered security, behavior analytics, and intelligent recognition. Join us to grow your career at the forefront of smart technology and green energy in Southeast Asia.

Key Responsibilities

• Assist in developing project plans and schedules
• Track project progress and update stakeholders on status, risks, and issues
• Coordinate internal resources and third-party vendors to ensure flawless execution
• Organize project documentation, meeting minutes, and action items
• Facilitate communication between team members, clients, and management
• Identify process improvements and assist in implementing best practices

Qualifications

• Diploma or above in Engineering, IT or related field
• Strong organizational and multitasking abilities
• Strong written and verbal communication skills
• Problem-solving mindset and attention to detail
• Ability to work under pressure and meet tight deadlines
• Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word)
• Experience in project coordination, administration, or similar role will be preferred

Other Information

• Working Location: Bukit Batok
• Working Hours: 9:00am to 18:00pm (Mon to Fri, Exl. PH)

Why join Viskou?

• Competitive salary and welfare package
• Work with global top-tier technology brands
• Be part of the AI and green energy transformation
• Grow in a fast-paced, innovative, and supportive environment
• Make a real impact across Southeast Asia's smart infrastructure

If you're ready to build your career with a market leader, we want to hear from you.

you can reach us through email at hr@viskou.com or whatsApp 87591168

• Translate business needs into functional specifications and user stories
• Conduct gap analysis and recommend process improvements
• Act as a bridge between business users, QA, and development teams
• Create high-level test scenarios based on business workflows
• Proficiency with tools like  SQL, Excel, Power BI, Tableau and Jira
•  Familiarity with Agile/Scrum methodologies

Job Description

Project Delivery & Functional Ownership

• Lead and contribute across all phases of the project lifecycle, from discovery and design to implementation and post‑go‑live support.
• Take strong ownership of functional solution deliverables and ensure alignment between business intent and system implementation.
• Track delivery progress in partnership with technical leads, ensuring milestones and outcomes are achieved.
• Identify functional, process, and delivery risks early and propose practical mitigation options.

Stakeholder Engagement & Requirements Gathering

• Facilitate workshops and working sessions with business users to understand end‑to‑end business processes, pain points, and objectives.
• Analyse requirements and translate them into clear, structured artefacts such as user stories, business rules, process flows, and functional specifications.
• Act as a trusted advisor to stakeholders by explaining solution options, trade‑offs, and Salesforce platform considerations.
• Build strong working relationships with stakeholders to maintain alignment and manage expectations throughout delivery.

Solution Design & Documentation

• Design Salesforce functional solutions that effectively leverage standard platform capabilities while balancing configuration versus customisation.
• Define solution approaches across data model, automation, security, and user experience from a functional perspective.
• Collaborate closely with architects and developers to ensure functional designs are technically sound and scalable.
• Review and refine solution designs, user stories, and acceptance criteria produced by junior consultants and analysts.
• Produce and maintain functional design documentation and ensure traceability to business requirements.

Salesforce Configuration & Functional Oversight

• Perform or oversee Salesforce configuration activities including objects, fields, record types, page layouts, validation rules, flows, and automation tools.
• Provide functional guidance to developers on areas requiring custom development to ensure business intent is preserved.
• Mentor junior team members by reviewing work, providing feedback, and guiding solution thinking.
• Ensure adherence to agreed functional standards, governance guidelines, and design frameworks.
• Support deployment planning and readiness activities in coordination with technical teams.

Testing & Quality Assurance

• Work with the QA team to ensure appropriate test coverage in line with test plans and contractual requirements.
• Ensure quality of deliverables through proper unit testing, validation, and functional verification.
• Provide guidance to the delivery team on testing approach and execution for unit and functional testing.
• Support SIT and UAT activities by validating expected behaviours, triaging issues, and driving timely defect resolution prior to release.

Training & Enablement

• Provide inputs into training materials and user guides from a functional perspective.
• Lead user training sessions and knowledge transfer activities.

Data & Integration Support

• Support data migration and integration activities through functional input, including field mapping clarification, data validation rules, and transformation logic.
• Work with integration teams to ensure end‑to‑end process and data consistency across systems.

Job Requirements

Must have skills and experience

• Minimum 5 years of Salesforce project experience, with demonstrated functional leadership responsibilities.
• Strong experience in business process analysis, functional solution design, and stakeholder facilitation.
• Salesforce certifications such as Administrator, Platform App Builder, or equivalent.
• Deep understanding of Salesforce platform capabilities and when to apply standard features versus customisation.
• Familiarity with diagramming tools and database modelling.
• Ability to mentor junior team members and lead functional workstreams.
• Strong analytical thinking, problem‑solving, and structured documentation skills.
• Excellent verbal and written communication skills across technical and non‑technical audiences.

Good to have

• Exposure to integrations, CI/CD, or release management concepts (from a functional standpoint).
• Prior experience or familiarity with public sector or regulated environments.

Success measures

• Timely delivery of well‑defined, high‑quality functional solutions aligned to business objectives.
• Minimal functional rework due to clear requirements and sound solutioning.
• Positive stakeholder feedback on clarity, responsiveness, and quality of solution design.
• Effective mentoring and uplift of junior team members’ functional capabilities.
• Smooth UAT cycles with high acceptance rates and limited functional defects.

Education

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent practical experience.

Let’s talk about what’s in it for you!

Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.

As "Architects of Positive Futures", Capgemini actively supports the community in 3 ways:

Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities. Our Employee Resource Groups Women@Capgemini and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change.

Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.

Environmental Sustainability - Capgemini joined the CDP's (Carbon Disclosure Project) prestigious "A list" for its commitment to the Net-Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by 2020.

Recognised by Ethisphere as one of the World's Most Ethical Companies for the last 8 years in a row, ethics and values are at the heart of Capgemini's corporate culture and business. Embedded in our DNA, our seven values - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty - have remained the same since company inception in 1967. To see how we bring these values to life, click here to listen to some of our employee’s stories.

Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.

Company Overview

A Singapore-headquartered company that helps enterprises transform data into actionable insights using AI, analytics, and scalable operations.

It combines deep domain expertise with global delivery to operationalize AI and drive real business outcomes across industries like finance, education, and life sciences.

Job Summary

Act as the Private Equity Subject Matter Expert (SME) for technology teams, translating complex PE business processes into technical solutions, ensuring alignment with investment strategies, and supporting quality assurance and process improvements.

Responsibilities

• Collaborate with Investment Professionals and Finance teams to elicit detailed requirements on PE business processes such as cash flow forecasting, capital call/distribution calculations, waterfall modelling, carried interest, and limited partner reporting.
• Guide technical teams in designing and implementing data models, reporting systems, and workflow automation tools that reflect PE-specific financial logic and regulatory requirements.
• Serve as the primary PE domain SME, clarifying financial terminology, fund structures, investment metrics (e.g., IRR, TVPI, DPI), and accounting treatments (IFRS/GAAP) for technical teams.
• Lead User Acceptance Testing (UAT) to validate that applications and data pipelines accurately process PE financial data and meet business outcomes.
• Document and map existing PE workflows, identify system gaps, and propose technology-driven process optimizations to enhance efficiency and data quality.
• Ensure all technology solutions align with the firm’s investment strategy, compliance requirements, and investor reporting standards.
• Train Application Support teams on PE business context to enable faster and more effective resolution of financial data issues.

Required competencies and certifications

• Demonstrable working knowledge of the Private Equity investment lifecycle, fund structures, fund accounting principles, and key investment metrics (e.g., IRR, TVPI, DPI).

Preferred competencies and qualifications

• Chartered Accountant (CA) qualification, confirming depth in financial reporting and accounting standards.
• CFA certification or equivalent financial credentials.

Other Information

• Experience: 7+ years in financial domain roles related to Private Equity, Fund Administration, or Investment Operations with deep knowledge of PE financials.
• Location: Singapore

Business Analysis & Requirement Management

• Lead end to end requirement gathering through workshops, interviews, and stakeholder discussions.
• Create and maintain BRDs, FRDs, user stories, use cases, and acceptance criteria.
• Perform gap analysis between business needs and Dynamics 365 out of the box capabilities.
• Translate business requirements into clear functional designs for technical teams.

• 10+ years of overall IT experience with 6+ years as a Business Analyst on Microsoft Dynamics CRM / D365 CE
• Strong understanding of CRM business processes (Sales, Service, Case Management)
• Hands on experience with requirement documentation and user story creation
• Experience working in Agile delivery models
• Excellent stakeholder communication and documentation skills

Process Mapping & Solution Design

• Analyze and optimize existing business processes using BPMN / workflow diagrams.
• Design functional solutions leveraging Dynamics 365 configuration, automation, and standard features.
• Support customization decisions while ensuring alignment with best practices and platform standards.

Dynamics 365 Functional Expertise

• Work across Dynamics 365 CE modules:
• Sales (Leads, Opportunities, Accounts, Forecasting)
• Customer Service (Cases, SLAs, Queues, Knowledge Base)
• Field Service / Marketing (as applicable)
• Support data migration validation, field mapping, and data quality checks.

Collaborate on integrations with external systems (ERP, portals, third party tools).

Good to Have

• Experience in banking, financial services, insurance, or large enterprise CRM programs
• Exposure to Power Platform (Power Automate, Power Apps)
• Experience in CRM migration or transformation programs
• Dynamics 365 or Business Analysis certifications (preferred)

Soft Skills

• Strong analytical and problem solving abilities
• Ability to manage multiple stakeholders and priorities
• Excellent verbal and written communication
• Proactive, detail oriented, and delivery focused

Stakeholder & Delivery Support

• Act as a trusted advisor to business and product owners.
• Facilitate sprint ceremonies and backlog grooming (Agile/Scrum).
• Support change management, training, and post go live hypercare.
• Coordinate with onshore/offshore teams for smooth delivery.

Business Analysis, Microsoft Dynamics CRM,Dynamics 365, D365 CE, CRM Business process modeling, change management, dataanalysis

Job Description:
We are looking for a product-driven individual to own the end-to-end delivery of digital solutions. You will define product features, prioritise initiatives, and work with cross-functional teams to deliver impactful products.

• Working Hours: Mon-Fri
• Working Location: One-North
• Job Type: 12 months
• Salary Package: Up to $8,800 (basic)+ AWS

Key Responsibilities:

• Own and manage the product backlog, ensuring alignment with business goals
• Define user stories, acceptance criteria, and product requirements
• Collaborate with engineering, UX, and business teams to deliver high-quality features
• Analyse user needs and data to drive product decisions
• Lead sprint planning, reviews, and stakeholder demos
• Monitor product performance and continuously improve user experience

Requirements:

• Over 5 years of experience in Product Management or Business Analysis
• Strong understanding of Agile/Scrum methodologies
• Experience in digital products, platforms, or system implementations
• Ability to balance business priorities with technical constraints
• Strong stakeholder engagement and communication skills

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Elane Yap Theng Yu- R1989397

ScienTec Consulting Pte Ltd - 11C5781

Job Summary

Provide analysis on reported cases and define configuration specifications and business analyst requirements. Collaborate with teams to optimize and enhance systems using the OutSystems Rapid Application Development platform. Design, develop, and maintain system processes and integrations, ensuring quality and alignment with architecture standards.

Responsibilities

• Analyze reported cases to define configuration specifications and business analyst requirements
• Collaborate with cross-functional teams to optimize and enhance system performance and functionality
• Design, document, and maintain system processes to support business needs
• Propose and design solutions within stipulated timeframes and budgets using the OutSystems platform
• Ensure proposed solutions align with overall architecture design and comply with program and technical standards
• Design and develop integration points and interfaces with SAP, third-party software, and other applications
• Propose solutions to fulfill business requirements and identify opportunities for process streamlining
• Develop programs according to functional specifications and verify they meet business requirements
• Provide technical support during system integration and user acceptance testing, implementing code changes as needed
• Ensure developed programs pass vulnerability assessments and code quality inspections
• Plan and execute cutover activities for assigned modules
• Deliver comprehensive project documentation including design specifications, program specifications, and unit test plans
• Provide on-site support when necessary and troubleshoot issues before and after solution implementation
• Optimize system design and application functionality configuration
• Maintain high quality of deliverables and participate in quality assurance activities
• Identify risks, propose mitigation strategies, and manage risk throughout the project lifecycle
• Participate in change request processes including impact assessment, development, and testing
• Prepare and report progress status updates to the Project Manager and management in a timely manner

Preferred competencies and qualifications

• Experience with OutSystems Rapid Application Development platform
• Ability to work independently and efficiently, managing timelines and producing high-quality deliverables
• Minimum of two (2) years of Business Analyst experience
• Degree or Diploma in Computer Science, Engineering, or equivalent

Other Information

Work Location

• Bukit Merah

Job Summary
The Business Analyst will act as a bridge between business stakeholders and technical teams. The role involves understanding business needs, translating them into clear requirements, and supporting the delivery of technology solutions that drive business value.

✅ Key Responsibilities

One North, a Singapore based IT Services firm is currently hiring Business Analysts with experience in the Insurance Domain - LifeAsia with 5~10 years of experience as per details given below.

Job Description & Requirements: -

In this role, you will require in-depth understanding of business processes, and define the user cases / user story for applications. You will develop acceptance criteria to provide assurance for quality of the applications releases.

As part of this dynamic role, you will report to Lead Business Analyst, and work closely with business units and other IT teams.

Requirements:-

• Prior experience as a Business Analyst (5+ years) having in-depth understanding of the entire SDLC process
• 3+ years’ experience in the Insurance Domain - LifeAsia would be preferred
• Good understanding of insurance product sales and servicing process
• Understands Agile and Scrum processes
• Prior experience in Software Development or knowledge of SDLC will be added advantage.
• Understand business process and define the business requirements in the form of use cases/user stories.
• Exposure to finance or actuarial concepts is advantageous.
• Experience with POS System will be advantageour.
• Able to create test plans, functional scenarios per requirements, carry out systems testing and assist with UATs
• Liaising and communicating with various stakeholders (application/tech teams, project team)
• End-to-End Software Delivery experience will be beneficial
• Experience and familiarity with platforms : Confluence, JIRA, MS OfficeSuite
• Create Test cases & test plan
• Provide & share knowledge to other team members

Roles & Responsibilities:-

• Managing Project initiatives
• Strong Business Analysis experience using Agile framework.
• Build Traceability matrix from Product Backlog and develop user stories for each Sprint.
• Manage the business, IT and the users.
• Passion for agile, strong collaboration skills and ability to work across multiple and diverse clients, internal projects and teams.
• Maintain Exceptional ability to drive delivery of software development projects, within a supportive and innovative culture.
• Provide end-user training

Our client is Co-founded in 2019 by a leading US private equity company and management, the Company has rapidly grown to become the largest owner-operator of self-storage in Asia with nearly US$1.2 billion of AUM and over 370 locations: with operations in Singapore, China, Hong Kong, South Korea, Japan, Malaysia, Thailand, andAustralia. The Company is targeting to become the dominant self-storage platform in Asia-Pacific over the next five years through organic growth and strategic M&A. 

The Company is seeking to create a new Regional Head of Technology role to support the Company through its next phase of growth and beyond.

Role Summary:

The Systems Analyst will be responsible for managing and optimizing the company’s Call Center Solution, Property Management System (PMS), Online Booking Platform and CRM. This role ensures these platforms work seamlessly together through effective API integrations, data synchronization, and process automation. The analyst will serve as the bridge between business teams and technical teams to ensure system reliability, scalability and consistent customer experience across channels.

Duties & Responsibilities:

1. Systems Ownership & Support

• Act as system owner and subject matter expert for call center, PMS, online booking, and HubSpot platforms.
• Provide day-to-day support, troubleshooting, and issue resolutionfor system incidents.
• Maintain system configurations, user access, and documentation.
• Monitor performance and proactively recommend improvements or automation opportunities.

2. Business Analysis & Process Optimization

• Collaborate with business stakeholders (Customer Service, Sales,Operations, Marketing) to gather requirements and translate them into technical specifications.
• Analyze workflows and propose enhancements to improve customer engagement, lead management, and booking conversions.
• Lead testing, validation, and deployment of new system features or updates.

3. API Integration & Data Flow Management

• Design, document, and manage integrations between the PMS, HubSpot, online booking system, and call center platform.
• Collaborate with internal developers or external vendors to implement RESTful APIs or middleware solutions for real-time dataexchange.
• Ensure synchronization of key data such as customer profiles,leads, bookings, and property availability.
• Maintain data integrity, monitoring data flows and identifyingdiscrepancies across platforms.

4. CRM Management

• Manage CRM configuration, workflows, pipelines, andautomation rules.
• Ensure seamless lead capture, follow-up automation, and customer lifecycle tracking.
• Integrate CRM with booking and call center systems to createunified customer insights.
• Support marketing and sales teams with dashboard and report creation.

5. Vendor & Stakeholder Coordination

• Liaise with software vendors and service providers for enhancements, troubleshooting, and performance issues.
• Participate in vendor assessments and system upgrade planning.
• Communicate release notes, downtime, and changes to relevant stakeholders.

6. Governance, Security & Compliance

• Ensure all systems comply with IT security and data protectionstandards.
• Support internal and external audits related to system usage,access, and data management.

Job Requirements

• Bachelor’s degree in Information Systems, Computer Science, or related discipline.
• 3–5 years of experience as a Systems Analyst, Application Specialist, or Technical Business Analyst.
• Hands-on experience with Zendesk/HubSpot CRM, Property Management Systems, Call Center Platforms, and Online Booking Solutions.
• Strong experience in API integration, RESTful services, and data flow management.
• Familiarity with SQL, data mapping, and middleware tools (e.g., Zapier, Make, or custom integration frameworks).
• Demonstrated ability to document processes, create system diagrams, and perform root-cause analysis.

Excellent communication skills with both technical and business stakeholders.

Skills& Competencies:

• Strong analytical and technical troubleshooting skills.
• Detail-oriented with a passion for clean data and scalable processes.
• Ability to communicate complex technical concepts to non-technical stakeholders.
• Strong project management and cross-functional collaboration skills.
• Growth mindset with a focus on automation and continuous improvement.

• Experience with systems such as Zendesk/Hubspot, Genesys,Opera PMS, or custom booking platforms.
• Exposure to APIs or CRM-to-ERP integrations.
• Understanding of automation tools, reporting dashboards,and workflow design.

For this role, the compensation package includes VB up to 3 months.

Interest applicants, pls email updated resume to jessie@recruitexpress.com.sg

Jessie Hoe Huey Miin

CEI Reg No. R1103861

EA Lic: 99C4599