Total 6,515 Others level Finance / Banking / Insurance job vacancies

Job Summary

We are seeking a Finance Director (Real Estate Investment) to lead the finance function of a real estate investment platform. The successful candidate will oversee financial management, reporting, capital planning, and strategic finance initiatives across a portfolio of real estate assets in Singapore and the region.

Responsibilities

• Lead financial reporting, consolidation, budgeting, forecasting, and financial planning to support business growth and decision-making
• Oversee treasury operations, manage cash flow, and plan liquidity across multiple entities to ensure financial stability
• Provide financial analysis and recommendations to support acquisitions, divestments, asset enhancements, and restructuring initiatives
• Manage relationships with financial institutions to facilitate financing, refinancing, and capital management activities
• Prepare and present management reports, financial analyses, and performance updates to senior management for informed decision-making
• Oversee investor reporting, monitor fund performance, and conduct portfolio financial analysis to optimize investment outcomes
• Ensure compliance with Singapore Financial Reporting Standards (SFRS), statutory requirements, and internal policies to maintain governance
• Develop and enhance internal controls, financial governance, and risk management frameworks to safeguard assets and operations
• Coordinate external audits, tax matters, and engagements with professional advisors to ensure regulatory compliance
• Lead, mentor, and develop finance team members to build capabilities aligned with business objectives

Required competencies and certifications

• Knowledge of Singapore Financial Reporting Standards (SFRS) and relevant regulatory requirements

Preferred competencies and qualifications

• Bachelor's Degree in Finance, Accounting, Business, or a related discipline
• At least 8 years of relevant experience in finance, accounting, investment, asset management, real estate investment, property development, or related industries
• Experience in financial reporting, budgeting, forecasting, treasury management, and financial analysis
• Familiarity with investment evaluation, capital structuring, or corporate finance activities
• Professional qualifications such as CA Singapore, ACCA, CPA, CFA, or equivalent (advantageous but not essential)
• Proficiency in financial systems, data analysis tools, and Microsoft Office applications
• Familiarity with AI-enabled financial analysis or reporting tools (advantageous)
• Strong analytical, communication, stakeholder management, and leadership skills

We regret that only shortlisted candidates will be notified. Careerstar International Pte Ltd

• EA License No: 03C3254
• EA Personnel No: R23115696
• EA Personnel Name: Chin Lee Wei

Raffles Student Care is committed to providing a child-safe SCC and KCare environment in accordance with child-safe standards. We inculcate values and develop life skills in our children to prepare them for life.

We currently manage centres in Hougang, Sengkang, Punggol, Ang Mo Kio, Tampines, Pasir Ris, Bukit Panjang, Tanjong Katong and Jurong West.

We are looking for a Finance Executive to join our team. If you think you are:

• good with administrative duties and following policies
• able to handle and prioritise work
• familiar with Finance processes and functions
• a person of high integrity

You might be the one we are looking for!

Job Description:

• Process and maintain access rights for employees for email and shared documents
• Complete payslip rectification, generation and payroll submission to bank
• Verify and prepare expense payments/reimbursements on multiple systems
• Prepare monthly GIRO Collections
• Able to perform basic bookkeeping to maintain account books, and record revenue and expenditure
• Track and record incoming revenue, and issue receipts and Letters of Demand or Letters of Termination
• Able to understand Google scripting will be an advantage

Benefits:

• Work remotely

Please submit your resume. Only shortlisted candidates will be contacted.

Job Purpose

• Be part of the finance team in one of the leading asset management companies. To provide accounting support to the Company and maintain daily operations of the accounting and finance functions.

Job Responsibilities

• Financial and Management reporting (including month end and year end closing process, preparing journals for prepayments, accruals, adjustment entries, etc)
• Head office reporting including reporting under MAS 637 notice
• Regulatory reporting including annual and ad hoc survey forms from regulators
• Perform monthly reconciliations (including bank reconciliations, subsidiary module reconciliations to trial balance, etc)
• Tax support for annual tax compliance filing to IRAS
• Management and reconciliation of soft commission book
• Assist in the generation of audit schedules for annual audit
• Any other ad hoc tasks and projects assigned

Job Requirements

• Diploma in Accountancy or finance specialization or equivalent qualification
• Minimum 3-5 years of relevant working experiences with comparable role in a commercial environment, preferably experiences in financial institutions
• Meticulous, detail oriented and good organizational and follow up skill with high degree of initiatives and resourcefulness
• Possess integrity and discretion when handling confidential information
• Team player who can also work independently
• Good communication and interpersonal skills
• Self-motivated, independent, mature and confident individual
• Able to multi-task and work under tight timelines and fast-paced environment
• A team player
• Proficient with Microsoft Office applications with strong Excel and Word skills
• Experience in using a ERP system

Other Information:

Lion Global Investors Limited iscommitted to equal employment opportunity. Our employment decisions are madebased on job requirements and qualifications, and regardless of age, race,gender, religion, marital status, family responsibilities, or disability.

Please refer to our DataProtection Policy Statement on how we may collect, use and disclose yourpersonal information. https://www.lionglobalinvestors.com/en/data-protection-policy-statement.html

Please be informed that onlyshortlisted candidates will be notified.

About the Company

A premier global consultancy specializing in bespoke financial solutions.

About the Job

• Provide comprehensive administrative and operational backing to the sales consultancy team.

• Coordinate with financial professionals to facilitate medical appointments and gather necessary KYC/financial records.

• Represent the firm at client meetings or medical screenings when consultants are unavailable.

• Act as a primary liaison between banking partners and clients regarding application status and policy handovers.

• Manage the formal submission of all insurance application paperwork.

• Maintain accurate sales pipelines and ensure CRM systems reflect current meeting data.

• Verify that all client files adhere strictly to internal and external regulatory compliance standards.

• Oversee the entire lifecycle of a case, including direct negotiation with underwriters to reach completion.

• Partner with client service teams to finalize timely annual portfolio reviews.

• Collaborate daily with internal technical teams regarding policy illustrations and active accounts.

• Develop tailored visual presentations and comparative product analyses for high-level client engagements.

Skills and Requirements

• Strong proficiency in managing administrative workflows within a sales-driven environment.

• Excellent interpersonal skills for direct client interaction and stakeholder management.

• Diligent attention to detail regarding documentation, compliance, and due diligence.

• Ability to manage multiple cases simultaneously from initiation through to settlement.

• Competency in preparing professional presentation materials and data comparisons.

To apply online please use the 'apply' function.(EA: 94C3609/ R24124496)

Etiqa Insurance Singapore is looking for a dynamic individual to join our advisory team. Do you have what it takes?

Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?
This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique
skill set, and getting onboard our journey towards “Making The World A Better Place”.

SCOPE OVERVIEW

1. Collateral Design & Development

• Conceptualise, design, and produce partner-facing and sales collaterals across distribution channels
• Develop materials including but not limited to eDMs (electronic direct mailers), Sales incentive collaterals, Banca journals and newsletters, Personalised marketing materials, Greeting cards and communication pieces
• Ensure all collaterals are aligned with branding guidelines, campaign objectives, and regulatory requirements

2. Incentive &Recognition Materials

• Design and manage production of recognition items such as Trophies and awards, Certificates of recognition, Convention and incentive trip materials
• Partner with internal stakeholders to ensure materials reflect campaign themes and achievement levels
• Maintain consistency and quality across all recognition asset

3. Event &Convention Support

• Support marketing deliverables for events, conventions, and sales campaigns, including event branding and thematic materials, on-site collaterals and engagement items, pre- and post-event communication assets
• Coordinate timelines to ensure all deliverables are completed and delivered on schedule

4. Corporate GiftsSourcing & Management

• Source and recommend suitable corporate gifts aligned with campaign objectives and target audience
• Manage vendor selection, quotation comparison, and procurement processes
• Oversee production timelines, quality control, and delivery logistics
• Ensure cost-effectiveness while maintaining quality standards

5. FA Incoming Due Diligence Support

• Support due diligence process for incoming FA partners where required
• Coordinate documentation, vendor checks, and compliance alignment
• Liaise with internal stakeholders to ensure smooth onboarding and approval processes

REQUIREMENTS

• Degree or diploma in Marketing, Communications, Business, or related field
• Familiar with design tools (eg Canva, Adobe), and Microsoft Office (PowerPoint, Word)
• Experience with email marketing platforms for eDM deployment
• Strong attention to detail and organisational skills
• Creative yet practical mindset with strong execution capability
• Proactive, resourceful, and able to work independently
• Strong communication and interpersonal skills
• Ability to thrive in a fast-paced, deadline-driven environment

Your role is to assist Senior Wealth and Financial Director in identifying market opportunities, prospecting and closing sales as well as analyze how investment products fit into a client’s long-term protection and legacy planning.

Job Description

1. Investment Research & Analysis
Analyze financial products to assess their risk-return profiles.
Conduct fundamental and quantitative research on various financial assets.
Monitor global market trends and summarize their impact on client portfolios.
Perform competitor analysis and benchmarking of different investment products.

2. Portfolio Support & Reporting
Assist in the preparation of financial and investment proposal decks and monthly portfolio performance reviews.
Assist in preparing financial portfolio summaries that consolidate a client's existing portfolio, coverage gaps, and investment performance.
Draft investment proposals tailored to specific life stages (e.g., education planning for children or retirement legacy).

3. Client & Sales Operation

Conducting sales and support in meeting sales targets.
Shadowing client meetings to record minutes and track follow-up actions (e.g., account opening, KYC documentation).
Assisting in onboarding of clients
Track sales performance data and incentive tiers for the team

Why Join Us!

You will work in a dynamic environment under senior leadership. You will be guided fully and learn the art of persuasion, develop professional resilience, and build a high-value network of industry leaders. This role will enable you to learn how to solve real-world business problems and understanding the mechanics of financial, sales and investment strategies.

Product area

Android is Google’s mobile operating system powering more than 3 billion devices worldwide. Android is about bringing computing to everyone in the world. We believe computing is a super power for good, enabling access to information, economic opportunity, productivity, connectivity between friends and family and more. We think everyone in the world should have access to the best computing has to offer. We provide the platform for original equipment manufacturers (OEMs) and developers to build compelling computing devices (smartphones, tablets, TVs, wearables, etc) that run the best apps/services for everyone in the world.

Job description

Help serve Google's worldwide user base of more than a billion people. Data Scientists provide quantitative support, market understanding and a strategic perspective to our partners throughout the organization. As a data-loving member of the team, you serve as an analytics expert for your partners, using numbers to help them make better decisions. You will weave stories with meaningful insight from data. You'll make critical recommendations for your fellow Googlers in Engineering and Product Management. You relish tallying up the numbers one minute and communicating your findings to a team leader the next.

Additional job description

Our team's mission is protecting billions of Android users from abusive applications, including malware, content abuse, impersonation, and behavioral abuse. Preventing abuse is fascinating technically and it features an adversarial scenario where we try to detect bad actors who try in turn to evade detection. Impact and success translates directly to keeping the Android ecosystem safe and protecting users from a variety of types of abuse.

As a Data Scientist in Product on App and Ecosystem Trust team, you will work with multiple stakeholders across Product, Engineering and Operation teams to define metrics and deliver actionable insights to drive product and engineer key decisions. Analysis will span ecosystem impact, policy compliance, review efficiency and model efficacy. You will be responsible for translating data into meaningful recommendations and, where relevant, implementing process improvements. You will work collaboratively across functions including product management, engineering, operations and program management.

Qualifications

Job responsibilities

• Develop, own and evolve investigative frameworks providing a source of truth measures for the organization.
• Work closely with stakeholders in Product Management, Engineering and Operation teams to define performance goals, Key Performance Indicators (KPIs) and other success measurements.
• Conduct end-to-end analysis that includes data gathering and requirements specification, processing, analysis, ongoing deliverables and presentations.
• Conduct in-depth revealing opportunities and risks, enabling the team to understand trends and prioritize resources.
• Work with large, internal data sets, solve difficult, non-routine analysis problems, applying advanced investigative methods as needed.
  

Minimum qualifications

• Bachelor's degree in Statistics, Mathematics, Data Science, Engineering, Physics, Economics, or a related quantitative field.
  
• 5 years of work experience with analysis applications (extracting insights, performing statistical analysis, or solving business problems), and coding (Python, R, SQL) (or 2 years of work experience plus a Master's degree).

Preferred qualifications

• Master's degree in Statistics, Mathematics, Data Science, Engineering, Physics, Economics, or a related quantitative field.
  
• Experience in addressing relatively well-scoped business problems and developing corresponding investigative solutions, including extracting and manipulating large datasets, and applying statistical methods to arrive at answers.
• Ability to handle multiple assignments simultaneously in a fast-paced environment.
• Ability to present to stakeholders and communicate effectively with highly technical leadership teams.
• Deep interest and aptitude in data, metrics, analysis and trends; applied knowledge of measurement, statistics and program evaluation.

Job Description

• Responsible for preparing full sets of accounts

• Prepare monthly management reports and Consolidation of accounts

• Handle corporate tax and GST filing

Accounts Payable

• Process payment invoices.

• Inventory: Invoice matching, Invoice receipt and Invoice posting in Xero System

• inventory reconciliation and adjustments

Accounts Receivable, Banks and Statutory

• Perform daily sales reconciliation & posting

• Consignment: Invoice processing & stock reconciliation

• GIRO processing

Administration

• Develop strategies in administrative manager functions to effectively run an organization.

• Supervise and manage the administrative operations of a department.

• Develop and implement administrative functions to monitor business/research operations

Job Requirements:

• Degree and Diploma in Accountancy

• More than 3 years’ experience in Accounting , experience in Flooring / Construction industries

• Audit experience is preferred

• Knowledge of office management responsibilities, systems, and procedures

• Attention to detail and problem-solving skills

How to apply :

Salary range : sgd3,000 - 4,500

Send email to accounts@floormelody.com.sg ; what's app +65 8139 0202

Local Bank

• Basic From $3600 to $4200 + $300 monthly allowance & Incentives
• Paid training will be provided
• Fast track progression in the Banking and Finance industry

Responsibilities:

• Work closely with the team to manage clients’ portfolios, perform financial analysis
• Follow the existing list of clients provided by the company
• Maintain customer loyalty and promote brand identity by providing excellent customer service through regular updates and reviews with customers on financial services/information
• Assisting in wealth preservation and capital growth
• Attend to the walk-in and queuing customers and customize solutions to meet clients’ financial objectives

Requirements:

•Degree or Local Diploma in any discipline
•Good communication skills, strong customer service mindset
• Keen interests in the Banking and Finance industry
• Be proactive, a good listener, and people-oriented
• Willingness to learn as comprehensive training provided

Attractive Basic Salary Package up to $$4200 Basic + $300 Allowance + Commission + Full Employment Benefits + Fast-track Progressions in Bank!

For Fast Response, please Email your updated resume in MS Word format with the following details to steven@starrecruitment.com.sg

1) Last Drawn Salary
2) Expected Salary
3) Recent Photo
4) Reason(s) for Leaving
5) Availability Period
6) References

Steven Chan
Registration No: R1105423
EA License No: 08C5257

Key Responsibilities

• Support trade finance operations and maintain accurate records, reports, and documentation
• Monitor account renewals, document submissions, and follow up on outstanding requirements
• Prepare reports, presentations, and management information for business tracking and review
• Track customer accounts and transaction activities to support operational and business requirements
• Coordinate with internal stakeholders to resolve operational issues and ensure timely processing
• Support customer account maintenance and updates in accordance with operational procedures
• Maintain internal systems and records to ensure compliance with regulatory and operational requirements
• Assist with process improvement initiatives, training materials, and departmental projects
• Perform administrative and ad-hoc duties as assigned

Interested applicants may email resume to kellychooi@recruitexpress.com.sg

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted

• Lead cross-border deals across Southeast Asia markets
• Exposure to PE, founders, and large-cap transactions

About Our Client

Our client is a leading investment banking platform with a strong presence across Asia and deep expertise in sectors such as technology, consumer, financial services, and healthcare. The firm executes numerous transactions annually, covering mid to large-cap deal sizes, and is known for advising on high-profile, growth-stage and private market transactions.
Backed by a global financial institution, the platform benefits from strong cross-border capabilities, institutional backing, and access to an extensive international network, positioning it well for continued expansion in Southeast Asia.

Job Description

• Lead execution of M&A and capital-raising transactions end-to-end
• Develop financial models, valuations, and transaction materials
• Manage due diligence and coordinate with legal and counterparties
• Prepare and drive marketing documentation and client presentations
• Engage directly with founders, corporates, and financial sponsors
• Support business development and sector coverage initiatives
• Work closely with regional teams on cross-border mandates

The Successful Applicant

• 4+ years of experience in investment banking or corporate finance
• Proven track record of completed transactions (M&A or fundraising)
• Strong financial modelling, valuation, and analytical capabilities
• Experience managing execution workstreams independently
• Solid understanding of transaction structuring and documentation
• Exposure to private markets, growth companies, or PE transactions
• Strong stakeholder management and communication skills

What's on Offer

This role offers the opportunity to join a high-growth platform at an early stage in its Southeast Asia expansion, with a heavyweight backing parent group. This role provides significant career acceleration and visibility. You will gain hands-on exposure to complex, cross-border deals while working closely with senior leadership and regional teams. The environment is entrepreneurial, with strong ownership, deal flow, and the backing of a well-established global institution, alongside a competitive compensation structure and performance-driven rewards.

Michael Page International Pte Ltd | Registration No. 199804751N 

Overview
We are looking for a detail-oriented Pricing & Quotations Executive to support quotation generation and pricing validation.
This role is ideal for someone who is highly proficient in Microsoft Excel, data accuracy, and administrative coordination, and enjoys working with numbers and structured data. You will collaborate with internal stakeholders to ensure timely and accurate preparation of quotations and pricing documentation.
Responsibilities
Quotation Preparation

• Prepare and generate quotations based on approved pricing structures and templates
• Ensure all quotation details are accurate, complete, and aligned with guidelines
• Maintain proper records of quotations and supporting documentation

Pricing Support

• Assist in reviewing pricing data and validating calculations
• Support updates to pricing tables and related documentation
• Identify and escalate discrepancies in pricing information

Administrative & Coordination Support

• Maintain organized filing and documentation of pricing and quotation records
• Coordinate with internal teams to gather required inputs for quotations
• Track quotation requests and ensure timely turnaround

Excel & Data Management

• Use Microsoft Excel to compile, maintain, and analyse pricing data
• Perform data validation, formatting, and basic analysis using formulas and functions
• Maintain structured trackers and reports for monitoring purposes

Requirements

• Diploma or Degree in Business, Finance or any related discipline
• Prior experience in administration, operations, or pricing/quotation support
• Experience working with quotation systems or pricing databases
• Highly proficient in in Microsoft Excel (e.g., formulas, data organization, basic analysis)
• High attention to detail and accuracy in handling data
• Good organizational and administrative skills
• Ability to work independently and meet tight deadlines
• Excellent communication and coordination skills
• Exposure to insurance, financial services, or corporate environments is good to have

Interested candidates may send in their resume and cover letter directly to gem.cabria@manpower.com.sg (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria | EA License No. 02C3423 | Personnel Registration No. R1434374

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Highlights:

• 6-month contract (Convertible to perm)
• 5 days work week with work from home arrangement
• Great remuneration & benefits
• Great career progression with regional exposure
• Location: Ubi

Responsibilities:

• Own end-to-end recruitment for SG and regional open roles — sourcing, screening, shortlisting, and candidate management.
• Develop and execute tailored sourcing strategies for each open role in consultation with hiring managers.
• Source candidates through multiple channels including job boards, LinkedIn, referrals, and recruitment agencies.
• Conduct initial screening interviews and coordinate hiring panels.
• Manage candidate pipeline in the ATS; ensure data accuracy and full pipeline visibility.
• Coordinate interview scheduling and manage candidate experience throughout the hiring process.
• Manage verbal offer, negotiation, and offer process coordination with – People Operations.
• Post all open roles across approved job boards and platforms.
• Brief and manage external recruitment agencies as necessary.
• Review job descriptions for recruitment suitability; flag gaps to hiring manager.
• Coordinate Day 1 logistics, buddy assignment, and calendar scheduling for SG new joiners.
• Track SG probation calendar and trigger reminders to line managers at the 4-week and 2-week marks.
• Support pre-boarding process for SG — coordinate role details with the hiring manager and hand off to the People Operations Team.
• Maintain accurate employee records in HRIS.
• Support HR policy communication and implementation.
• As part of a lean HR team, this role will at times support broader HR administration as required.
• Administer ATS — including data integrity and user access.
• Track and report recruitment metrics monthly (time-to-fill, cost-per-hire, source effectiveness, offer acceptance rate).
• Identify areas for process improvement and automation.
• Support HR transformation initiatives.

Requirements:

• Bachelor’s Degree in Human Resources Management
• Minimum 3 years of experience in hiring as a recruiter in both software development and non-technology related roles across junior and mid-level roles.
• Recruitment experience for software and related technology roles is a must for this job.
• Experience in regional ASEAN recruitment is preferred.
• Familiar with ATS systems (e.g.: Greenhouse) and HRIS.
• Strong knowledge of local labour regulations (regional exposure advantageous).
• Strong stakeholder management and communication skills.
• Detail-oriented, structured, and able to manage multiple entities concurrently.
• Proficient in Google Workspace use especially the use of Google Sheets reporting

HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format to dicksern@trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lim Dick Sern (Dick Sern)
EA Personnel Reg No: R22106832

Our client is one of the leader in the banking industry, they are seeking for an junior BA to join coporate action team to assist with testing and daily operation.

Contract: 12 months
Location: Changi
Salary up to $5000

1.Corporate Actions Domain & BAU Support

- Act as the subject‑matter expert for Corporate Actions applications within the assigned business vertical, maintaining detailed knowledge of system architecture, interfacing systems, data flows, and data content.

- Support user communities on daily BAU activities by responding to business queries and providing guidance on optimal system usage.

- Ensure Corporate Action events are processed accurately and within agreed timelines, in compliance with market requirements and internal standards.

2. Client Servicing & Controls

- Ensure timely and accurate client notifications for voluntary Corporate Action events (e.g. rights issues, dividend options, warrant expiry, redemptions).

- Ensure correct capture and execution of client instructions and safeguard client entitlements throughout the event lifecycle.

- Handle client and stakeholder enquiries professionally and promptly, maintaining a consistently high standard of service quality.

3. Testing & Delivery Governance

- Define and recommend appropriate testing strategies, sign‑off criteria, and obtain stakeholder concurrence.

- Lead and manage User Acceptance Testing (UAT), including planning, timelines, batch runs and re‑runs, and consolidation of testing outcomes.

- Ensure test issues and defects are tracked, resolved, and validated prior to deployment.

4. Documentation & Governance

- Prepare and maintain high‑quality documentation on data flows, solution design, business logic, and testing approach, in accordance with predefined templates and governance standards.

- Ensure strong controls, auditability, and knowledge continuity are embedded into delivered solutions.

Requirements

- Strong domain experience in Corporate Actions processing, covering mandatory and voluntary events.

- Hands‑on experience in system testing (SIT/UAT/regression) within a banking or financial services environment.

- Good understanding of end‑to‑end processing, system integrations, and data flows.

- Proven ability to work closely with Technology teams, project stakeholders, and operations users.

- Strong documentation, analytical, and stakeholder management skills.

- Demonstrates a risk‑aware mindset with focus on quality, controls, and client outcomes.

PERSOL Singapore Pte Ltd •UEN No. 200007268E • EA License No. 01C4394 •EA Registration No. R21103542(Ling Kai Jin)

By sending us your personal data and curriculum vitae(CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliatesto collect, use and disclose your personal data for the purposes set out in thePrivacy Policy available at https://www.persolsingapore.com/policies.You acknowledge that you have read, understood, and agreewith the Privacy Policy.      

About the Role:

We are seeking a highly motivated and experienced Lead Business Analyst/PMO to join our Site Reliability Engineering (SRE) team. This pivotal role will drive the successful implementation and ongoing management and enhancement of our new ITSM IT Service Request (ITSR) platform. The successful candidate will be instrumental in achieving our strategic goals of automating ITSR regression testing, significantly reducing ticket volumes, and establishing automated reporting for support ticket analysis. This role requires a blend of strong analytical skills, project management acumen, and a proactive approach to stakeholder engagement and process optimization.

Key Responsibilities:

ITSR Transformation & Project Management (Primary Focus):

• Strategic Implementation:

  • Actively participate in the discovery, definition, development, and deployment phases of the ITSR platform, ensuring a seamless transition from legacy systems.

  • Requirements & Design: Lead requirements gathering, analysis, and design for ITSR features, collaborating closely with users, application and services teams, development, other ITSM workstreams and other stakeholders.

• Automation & Efficiency:

  • Automated Regression Testing: Work in close collaboration with development teams to design and implement automated regression testing for the ITSR platform, ensuring stability and reliability of new releases. (No direct development required).

  • Ticket Volume Reduction: Drive initiatives and strategies aimed at reducing monthly support ticket volumes, leveraging process improvements, automation, and user education within the ITSR framework.

  • Automated Reporting: Lead the automation of service request ticket analysis dashboards and reports, transitioning from manual data extraction and manipulation (Excel, PowerPoint) to a streamlined, automated reporting solution.

• Project Governance & Reporting:

  • Schedule and facilitate regular cadences with Journey Sponsors, Workstream Leads, and stakeholders, including preparing meeting decks, file notes, and tracking action items.

  • Maintain and track burndown of ITSR project backlogs, overall work plans, and manage interdependencies among workstreams.

  • Prepare and present comprehensive status reports and management presentations on ITSR journey progress.

• Quality Assurance & User Acceptance:

  • Support and facilitate issue resolution throughout the ITSR implementation lifecycle.

  • Review and refine UAT test cases, and conduct UAT and live verification for ITSR rollouts.

  • Validate designs and prototypes;

  • Communication & Collaboration: Collaborate with relevant parties on communications and broadcasts related to ITSR rollout and broader ITSM initiatives.

ITAS Operations (BAU) - Secondary Role/Cover:

• Performance Monitoring: Actively track and review actionable insights and observability from the ITAS Control Tower, focusing on ticket Service Level Agreements (SLAs).

• SLA & Backlog Management: Review and follow up with support teams on ticket SLAs (missed SLAs, high ticket volume, high transfer volume), and maintain and burn down backlogs as prioritized for ITAS Operations.

• Feedback & Sentiment Analysis: Review and follow up on negative sentiments and feedback from Employee Experience surveys and ticket feedback, escalating issues as required.

• Training & Recognition: Collaborate with HR Learning on mandatory training for service engineers and support recognition programs for service engineers and top-performing application teams.

• Dispute Resolution: Support the Arbitration Team in processing ticket transfer requests, handling disputes, and managing aging cases escalated by users/service engineers.

• Metrics & Reporting: Track and report on ITAS driver and outcome metrics.

• Stakeholder Engagement: Schedule bi-weekly cadences with Lines of Business (LOBs) / markets, prepare file notes, and follow up on action items.

• Enhancement UAT: Perform UAT for ITSR enhancements and fixes.

Requirements:

• 5 to 6 years of working experience, with significant exposure to Service Management principles and practices.

• Proven experience in IT application or infrastructure development or support.

• Demonstrated experience in Agile, Scrum, or Kanban methodologies for managing IT projects or operations.

• Strong project management skills or experience in leading and managing diverse stakeholders.

• Exceptional analytical and critical thinking abilities, strong data analysis skills, and a meticulous, process-oriented, and audit-compliant mindset.

• Proficiency in MS Office tools, particularly MS Excel and PowerPoint, for data analysis and preparing compelling management presentations.

• Possess relationship-led qualities, coupled with the ability to be strong and firm with stakeholders, especially regarding process compliance.

• Experience in designing or implementing automated testing solutions is highly desirable.

• Familiarity with reporting tools and dashboard automation is a plus.

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Registration No. R1877971 (Derrick Tiew Yong Han)