• Remuneration Package: Up to $4,000 + AWS + Variable Bonus
• Working Hours: Mon–Fri (9am–6pm), Alternate Saturday (9am–6pm)
• Working Location: East – Company Transport Provided at Multiple Pick-Up Points
• Industry: Freight Forwarding & Logistics

About the Role

Join a dynamic global logistics environment where you will play a key role in managing cross-border shipments and purchase orders. This role offers exposure to international coordination, end-to-end shipment handling, and customer relationship management within the fast-paced freight forwarding industry.

Key Responsibilities

• Coordinate closely with overseas offices to ensure smooth shipment execution
• Manage cross trade shipments and Purchase Order (PO) processes from start to completion
• Respond promptly to customer enquiries and provide timely shipment updates
• Verify shipping documents (AWB/BL) and ensure compliance with regulations
• Monitor shipment profitability, validate rates, and ensure accurate billing
• Investigate service issues and propose corrective actions
• Track shipments, provide flight/vessel updates, and ensure on-time delivery
• Prepare reports and participate in customer meetings
• Ensure compliance with customer SOPs, operational procedures, and QHSE standards

Key Requirements

• Minimum 2 years of customer service experience in freight forwarding
• Knowledge of sea freight is required; air freight experience is an added advantage
• Familiar with shipping documents and Incoterms
• Strong communication and interpersonal skills
• Detail-oriented, proactive, and able to work independently

Apply now, send your CV to connie@triton-ai.com

• Reg No. R1875181
• Triton AI Pte Ltd
• License no. 21C0661

Challenger Technologies Limited is seeking a dynamic and customer-focused individual to join our team as a Customer Service Executive. Reporting directly to the General Manager - Customer Experience, the incumbent will play a crucial role in maintaining exceptional standards of customer satisfaction and service delivery.

• Working days: Monday to Sunday (5 Days Work Week)
• Working time: 11.00am to 9.30pm

Responsibilities:

• Attend to walk-in customers, addressing VEW and inquiries.
• Perform basic diagnoses of device faults.
• Conduct product testing and manage exchanges.
• Assist with first-time product setup.
• Apply screen protectors.
• Handle SingSaver redemptions.
• Resolve product issues encountered by customers after sales

Requirements:

• Experience in customer service
• Communication Skills: Excellent verbal and written communication skills to effectively handle customer inquiries. Strong command of the language(s) used for customer interactions.
• Product Knowledge: Familiarity with the company's products, including their features, functionalities, and warranty policies. Ability to assist customers with product testing, setup, exchange, screen protector application, and other related tasks.
• Customer Service Mindset: Customer-centric approach with a genuine desire to assist and provide exceptional service to customers. Patience, empathy, and the ability to handle customer complaints or difficult situations professionally.
• Ability to handle multiple tasks simultaneously.

Job Summary

Coordinate with stakeholders and manage customer inquiries to ensure timely resolution of issues and positive customer experiences, supporting departmental performance goals.

Responsibilities

• Coordinate with various stakeholders to expedite repair processes and minimize downtime
• Respond promptly to customer inquiries via Email and Hotline to provide accurate information and support
• Monitor escalated cases, follow up for clarification, and ensure timely resolution of complex issues
• Execute instructions and complete ad-hoc duties assigned by supervisors to support team objectives
• Support achievement of departmental Key Performance Indicators set by management through effective task management
• Resolve customer service-related issues promptly to maintain a positive client experience and satisfaction

Preferred competencies and qualifications

• Demonstrate excellent command of English in both written and spoken communication to ensure clarity and professionalism
• Apply strong phone contact handling skills and active listening to understand and address customer needs effectively
• Exhibit a pleasant and cheerful personality to foster positive interactions with customers and colleagues
• Utilize excellent communication and presentation skills to convey information clearly and confidently
• Manage multiple tasks, prioritize responsibilities, and use time efficiently to meet deadlines
• Work confidently both independently and as a team player, maintaining composure under pressure
• Possess a minimum of 2 years of relevant experience in customer service or related roles
• Hold a Diploma or Degree in Business or related fields to support job functions
• Use Microsoft Office applications proficiently to complete documentation and reporting tasks

Managed by: Harold Consultancy

Location: Jurong / Tuas, Singapore

Reporting To: Head of Contract Logistics Operations, Singapore

About the Role

We are looking for a proactive and detail-oriented Sales Support Executive to join a leading logistics provider's contract logistics team. In this role, you will work closely with the sales and operations teams to support business development efforts, manage customer accounts, and ensure seamless service delivery for warehousing and distribution clients.

This is a sales enablement role—not a pure hunting position. You will be responsible for preparing proposals, managing tenders, coordinating with internal teams, and ensuring that client requirements are translated into operational solutions.

Key Responsibilities

Sales Support & Proposal Management

• Prepare and coordinate sales proposals, quotations, and tender submissions (RFQ/RFP) for contract logistics services.
• Work with operations, pricing, and legal teams to ensure proposals are commercially viable and operationally sound.
• Maintain a library of standard sales documents, case studies, and capability statements.

Client Coordination

• Act as the primary point of contact for assigned clients during the sales and onboarding phase.
• Liaise between clients and internal operations teams to ensure smooth handover from sales to execution.
• Support account management activities, including contract renewals and service reviews.

Operational Support

• Assist the Head of Contract Logistics Operations in tracking sales pipelines, preparing reports, and monitoring KPIs.
• Coordinate with warehouse and transport teams to ensure client requirements are understood and met.
• Support the implementation of new client accounts, including SOP development and system setup.

Administrative & Compliance

• Maintain accurate records of client communications, contracts, and pricing agreements.
• Ensure all sales documentation complies with company policies and regulatory requirements.
• Support ad-hoc projects as assigned by the Head of Contract Logistics Operations.

Ideal Candidate Profile

• Diploma or Degree in Logistics, Supply Chain Management, Business, or a related field.
• Minimum 3–5 years of experience in sales support, key account management, or customer service within the logistics industry.
• Prior experience in contract logistics, warehousing, or distribution is strongly preferred.

Skills & Competencies

• Strong understanding of contract logistics operations (warehousing, inventory management, distribution).
• Experience preparing tenders (RFQ/RFP) and sales proposals.
• Excellent communication and coordination skills—able to work with both internal teams and external clients.
• Proficient in Microsoft Office (Excel, PowerPoint, Word). Familiarity with CRM or WMS systems is a plus.
• Detail-oriented, organised, and able to manage multiple tasks simultaneously.

Personal Attributes

• Proactive and self-motivated, with a strong sense of ownership.
• Team player who enjoys working in a fast-paced environment.
• Customer-focused mindset with a problem-solving attitude.

Why Join?

• Opportunity to work with a global logistics leader.
• Supportive team environment with exposure to contract logistics operations.
• Competitive salary package up to SGD $5,500.

To Apply

For a confidential discussion, please submit your CV to Dennis Wee at hello@haroldconsultancy.com.

We are seeking an application support analyst with a strong a strong focus on site reliability engineering (SRE) to ensure the reliability, scalability, and performance of our critical applications. In this role, you will bridge the gap between development and operations, applying software engineering principles to automate and optimise system reliability, troubleshoot application issues, and improve incident response.

Responsibilities:

Incident, Problem, Request and Change Management

• Provide tier-2/3 support for production applications, diagnose and resolve complex issues.
• Participate in on-call rotations, respond to incidents, conduct root cause analysis (RCA), and implement preventive measures.
• Perform and coordinate of testing and deployment of changes to the systems
• Creation and maintenance of customised scripts to generate reports for customers
• Improve monitoring, logging, and alerting to proactively detect and mitigate issues.

Reliability & Performance Optimisation

• Define and track SLAs for application reliability.
• Optimise application performance through system and process redesigns and working with infrastructure teams to tune performance of database and servers.

Automation

• Develop automation scripts / programs (Windows batch, Powershell, C++ application, Bash, etc.) to reduce manual toil.

Collaboration & Best Practices

• Work closely with development, infrastructure and security teams within the departments and vendors to improve system architecture.
• Document runbooks, troubleshooting guides, and best practices.

Requirements:

• 3+ years of experience in SRE or application support roles in financial institutions.
• Knowledge in back-office for securities and/or derivative business
• Understanding of financial products, mostly equities, would be beneficial
• Strong troubleshooting skills in distributed systems
• Hands-on experience with:

> Scripting (Powershell, Windows batch, Python, Bash) for automation.

> Microsoft .Net C# applications

• Proficient in Microsoft SQL Server data access commands, able to read stored procedure code, and have experience in huge data access
• Understanding of security best practices in application reliability.
• Strong analytical ability and problem-solving skills, good interpersonal and communication skills both written and verbal across different levels of management and users, customer, and vendors
• Diploma / Degree in Computer Science / Information Technology or equivalent
• Certifications like ITIL will be benefical.
• Plus: Exposure in financial industry with good working experience and understanding of various business processes within securities and futures brokering.

Job Description

As a Customer Service Executive at JIJI PTE LTD, you will be the frontline of our e-commerce operations, supporting customers across multiple platforms. You'll handle enquiries, resolve issues, and ensure every customer enjoys a seamless shopping experience—from order to delivery.

Key Responsibilities

• Respond promptly to customer enquiries via chat, email, and phone
• Assist customers with order tracking, product enquiries, and aftersales support
• Coordinate with logistics and internal teams to resolve delivery or stock issues
• Handle return/exchange requests and follow up with customers professionally
• Update customers on order statuses and ensure timely resolution of issues
• Maintain service quality and support platform ratings (e.g. Shopee, Lazada, website)

Requirements

• Entry-level candidates are welcome; training provided
• Strong communication and problem-solving skills
• Customer-first mindset and a calm, professional attitude
• Able to multi-task in a fast-paced, e-commerce environment

Why Join Us?

Friendly and supportive team culture

Opportunities to grow within a fast-moving e-commerce company

Apply now and help us deliver better online shopping experiences at JIJI!

• Provide supervision, caregiving and guidance for the children and young persons and taking care of their physical and psychological needs.
• To ensure the smooth running of the Home by providing a healing/therapeutic, clean, safe and healthy living environment.
• To provide support to the anchor on Emotional Regulation Drill to help residents to control impulsive behaviours when in distressed.
• Assisting residents with daily personal routines, including dressing, grooming, eating, and using the bathroom.
• Ensuring residents attends school.
• Ensure that residents’ movement are accounted for and update accordingly in the Home Management System.
• Providing companionship to residents and establishing a trusting relationship with them.
• Adopting the Trauma – Informed care by rewarding an encouraging the residents for their good behaviour.
• To provide support to the anchor in instilling discipline to ensure the proper maintenance and cleanliness of the bedroom, dormitory and common areas.
• Plan and coordinate the daily routine or programmes for the residents.
• To escort and supervise youths and children to and from the clinic, the hospital, the school or to attend programmes and activities outside the Home.
• Ensuring that residents are taking their prescribed medication.
• Ensuring residents’ needs are well taken care of.
• Reporting any concerns/ incidents or medical issues.
• Respond to incident and report accordingly.
• Any other duties assigned.

Requirements

• Minimum GCE ‘A’ Level or college diploma in home country
• Able to read, write and converse in English
• A degree in nursing/teaching or other related fields from home country
• Able to work flexible hours
• Has passion and patience for working with children and young persons.
• Can work independently, has a pleasant disposition and able to maintain good working relationships with other departments’ staff
• Good interpersonal skills to provide emotional support for children
• Strong morals and ethics, along with a commitment to children
• Working hours subject to roster, require to work night shifts
• Reside in Sunbeam Place

1. Assisting to identify new agents to work with correspond with overseas agents on agency agreement matter

2. Build and maintain working relationships with overseas agents when necessary to BD team.

3. Report and handle regional office's Agency agreement matters.

4. Handle Marine insurance claims matter, including cargo claim and liability claim

5. Ad hoc duty as assigned.

Fundraiser Senior Executive

Reports to: Group Head, Strategic Partnerships

Work Arrangement: Hybrid | Family-centric work environment

About Centre for Fathering (CFF)

Centre for Fathering (CFF) is a non-profit organization founded in 2000 to promote active and involved fathering and address issues caused by fatherlessness in Singapore. Our mission is to turn the hearts of fathers and children towards each other by inspiring fathers to be better role models and strengthen families. We equip men to be the fathers their children need.

CFF runs the Dads for Life and Mums for Life movements, and leads national initiatives such as Back to School With Dad, Celebrating Fathers, Eat with Your Family Day, Great Companies for Dads Awards, and Mum’s Day Out.
Learn more about our mission: https://fathers.com.sg/visionmission/

What We Offer

• Opportunity to work in a family-centric, mission-driven environment

• Hybrid work model arrangement

Key Responsibilities

1. Fronting and pitching with Head of department to potential parties or/and existing partners
2. Savviness in management of accounts
3. Source for leads and provide close follow up with partners
4. Work with engagement team to craft proposals
5. Manage applications pertaining to grant or/and matching funds
6. Handle administrative matters when/where needed
7. Management of Donor Management System

Qualifications & Experience

• Minimum 2 years of experience in the same field.

• Strong administrative and organizational skills with high attention to detail.

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Teams).

• Social media savvy and open to learning new tools and systems.

• Team player with a positive attitude and ability to work in a family-centric environment.

6 months

Location: Shenton

Key Responsibilities

1. Calendar & Scheduling Support

• Manage and coordinate team calendars, including scheduling meetings, appointments, and internal/external engagements

• Coordinate across time zones and ensure efficient meeting planning

• Prepare meeting logistics where required (e.g., room booking, restaurant reservation, materials)

 2. Travel & Logistics Coordination

• Arrange end-to-end travel logistics including flights, accommodation, and ground transportation

• Handle visa applications and related documentation where required

• Ensure travel plans are cost-effective and aligned with company policies

 3. Expense & Claims Administration

• Support submission and tracking of expense claims in accordance with company guidelines

• Ensure timely processing and proper documentation for reimbursements

• Liaise with finance team on claim-related matters when necessary 

4. Office Administrative Support

• Provide general administrative support to ensure smooth office operations

• Coordinate office supplies, vendors, and basic facilities-related matters

• Support onboarding logistics for new joiners (e.g., workspace setup, coordination)

 5. Event & Ad-hoc Support (Preferred)

• Assist in organizing internal events, meetings, or team activities

• Support logistics coordination for workshops, visits, or corporate functions

• Provide on-site or coordination support during events

Requirements

• Diploma or Bachelor’s degree in Business Administration or related field

• Minimum 2–5 years of relevant experience in administrative or team support roles

• Strong organizational and time management skills with high attention to detail

• Proficient in Microsoft Office (Outlook, Excel, PowerPoint, AI tools)

• Ability to handle confidential information with discretion

• Good communication skills and ability to work across teams

• Experience in event coordination is an advantage

• Proactive, resourceful, and able to anticipate needs

• Comfortable working in a fast-paced and dynamic environment

• Strong sense of ownership and accountability

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile https://sg.persolgo.com/job/apply/16073

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394  • EA Registration No. R23117223 (Poh Siew Ling)

JJ Consulting Services is a recruitment firm and preferred partner for multinational companies expanding in Asia. Our consultants bring deep industry and functional expertise, delivering top professional and staffing solutions to clients and candidates. Our client is a luxury 5‑star city‑centre hotel in Singapore, who is seeking to recruit a F&B Service Executive

Job Summary

The F&B Service Executive supports daily front and back of house operations at a luxury 5-star city-centre hotel in Singapore, ensuring exceptional guest service, operational efficiency, and compliance with hygiene and safety standards.

Responsibilities

• Assist the outlet manager in managing daily Front of House and Heart of House operations to ensure smooth service delivery
• Monitor reservation status and communicate effectively with the culinary team to coordinate service flow
• Plan and arrange staffing schedules to meet business demands and optimize operational efficiency
• Inspect outlet appearance, orderliness, cleanliness, and setup to ensure readiness 10 minutes before each meal period
• Maintain and enforce service standards and procedures to achieve consistent quality and guest satisfaction
• Ensure compliance with hygiene and food safety regulations within the outlet and related areas
• Deliver personalized guest dining experiences aligned with LQA standards and the hotel’s Service Promise
• Respond promptly to guest complaints, implement appropriate service recovery, and follow up on corrective actions to prevent recurrence
• Enforce safe working practices, including adherence to emergency procedures, to maintain a secure environment
• Support the Outlet Manager in organizing and executing F&B promotions and special functions periodically
• Oversee stock requisition and monitor usage of operational equipment and supplies to control costs
• Maintain cleanliness standards in the outlet and Heart of House areas, ensuring compliance with F&B sanitation and hygiene regulations
• Uphold guest confidentiality and discretion at all times

Preferred competencies and qualifications

• Minimum 1-year experience in F&B management within a similar size or style of 5-star hotel
• Diploma in Hospitality Management
• Demonstrated leadership and people management skills
• Strong interpersonal and communication skills to engage guests and collaborate with colleagues at all levels
• Ability to work independently and manage pressure effectively
• Service-oriented mindset with attention to detail
• Proficient computer skills, including Microsoft Word and Excel
• Effective problem-solving and decision-making abilities
• Conflict management skills with respect for diverse, multicultural environments
• Use sensitivity and discretion in addressing guest needs
• Drive continuous improvement in guest service experience and team performance

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send a MS Word resume to jobs@jjconsulting.com.sg stating the position applied for, present and expected salaries, and earliest available date. Only shortlisted candidates will be notified.

Our client is a leading value chain management services, 3rd party & reverse logistics company. Due to their expansion, their 3rd Party Logistics operations in TAI SENG is currently looking for a CUSTOMER SERVICE EXECUTIVE

Salary offered: up to $3200
Work location: Tai Seng (Near Tai Seng MRT)
Work days: 5 days week, Mondays - Fridays 8.30am - 5.45pm
Work terms: Permanent with attractive benefits

Purpose

To support day to day logistics operations which include order administration, reporting, billings verification and logistics partner management.

Responsibilities

Regional Operations Coordination

• Oversee daily order collections and deliveries across APJ country teams.
• Review and validate collection log forms before submission to ensure accuracy.
• Maintain Daily reports and proactively identify shipment delays.
• Follow up with country teams on outstanding collections and deliveries.
• Respond to operational queries (order status, delivery details, escalations) and communicate shipment updates and service disruptions to client in a timely manner.
• Manage client expectations during shipment delays.
• Track and escalate issues appropriately, with proposed solutions where possible.

Documentation & Quality Control

• Verify PODs, collection details, and supporting photos for discrepancies.
• Ensure documentation accuracy before submission to client.
• Raise discrepancies to country teams and ensure corrections are made.
• Maintain organised and audit-ready records.
• Support country teams on system-related issues (access, data retrieval, updates).
• Report data discrepancies to IT and follow through until rectified.
• Ensure accuracy of operational data (POD dates, asset quantity, etc.).

RFQ & Quotation Management

• Respond to (Request for Quotation) RFQ queries within agreed SLA.
• Coordinate with country teams to prepare costings.
• Independently prepare Australia quotations for non-regional and standard requests.
• Issue final quotations after delivery completion and POD confirmation to client.

Billing & Invoice Verification

• Verify monthly billing reports and update Local Service Provider (LSP) cost records.
• Ensure all completed CRs are billed accurately.
• Conduct detailed invoice verification, especially for Australia accounts.
• Identify incorrect charges and coordinate with vendors to rectify discrepancies before payment submission.

Requirements

• Diploma in Logistics Management
• 2 years of working experience in regional logistics operations
• Strong experience in invoice verification and cost reconciliation.
• Proficient in Excel (pivot tables, reconciliation tracking, reporting).
• Ability to multiple task under stress
• Good command of English language, both written and spoken

Please submit your resume in MS Word format to patrick@united-personnel.com

Please remember to include your
1) Recent photo
2) Current salary & Expected salary
3) Notice period

UNITED PERSONNEL SERVICES
21 Bukit Batok Crescent, WCEGA Tower, #02-75, Singapore 658065
Tel: +65 6562 2321 / +65 6565 1939
Website: www.united-personnel.com
EA Licence No: 05C5278
Registration No: R1103478

(We regret that only shortlisted candidates would be notified)

RESPONSIBILITIES

Direct Patient Care

1. Provide independent clinical assessment of patients and formulate individualized plans of care within the scope of practice for a Registered Nurse and in consultation with the multi-disciplinary team, referring appropriately for internal or external services as necessary.
2. Perform clinical procedures as required for patient care.
3. Perform on-call duties on a rostered basis to provide out of office hours phone call support to patients and escalating emergent cases to on-call doctor as necessary.

Other Indirect Clinical responsibilities

1. Assist Nurse Manager/Assistant Nurse Manager in duties including but not limited to nursing consumables inventory, controlled drug storage/tracking and guiding junior staff nurses in performing their duties.

Competency Development and training

1. Completion of required competency training within the stipulated time frame.
2. Track learning hours and proactively look out for learning opportunities to meet development requirements.
3. Assist Nurse Clinician/Assistant Nurse Clinician in duties of clinical audits and clinical supervisions and guiding of junior staff nurses in performing their duties periodically.

Quality Improvement

1. Proactively participate in QI and audit projects undertaken by the HC/HH team, taking up the role of assistant project manager if necessary

Any other tasks that may arise as part of MWS HC/HH service requirements.

JOB REQUIREMENTS

• Registered with Singapore Nursing Board
• Minimum 5 years of Nursing work exposure and minimum 2 years of community health care work exposure
• Specialist/Advanced Diploma in Gerontology, Palliative Care or equivalent preferred
• Physically fit (Able to carry 10kg luggage bag)
• Good verbal and written communication skills
• Good team player

IT Support Executive (Zoho Applications Focus)

Location: Woodlands (closer to Sembawang)

We are seeking a proactive and technically skilled IT Support Executive to provide end-user support, maintain IT systems, and drive business application improvements—particularly within the Zoho ecosystem. This role combines hands-on support with opportunities to enhance workflows and automate processes.

Key Responsibilities

• Provide helpdesk support by responding to user queries and resolving hardware, software, and network issues in a timely manner
• Install, configure, and maintain business applications to support daily operations
• Troubleshoot and maintain IT hardware including desktops, laptops, printers, and other peripherals
• Monitor and support network connectivity, including LAN/WAN and internet-related issues
• Manage user accounts, access permissions, and password resets
• Implement and maintain IT security measures, including antivirus management and basic security checks
• Support data backup and recovery processes to ensure data integrity
• Administer and enhance Zoho applications (e.g., CRM, Desk, Projects, Creator, People), including workflow automation and portal setup
• Assist in improving business processes through system enhancements and automation initiatives
• Perform other ad hoc IT duties as assigned

Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related field
• At least 2 years of relevant IT support experience
• Hands-on experience with Zoho applications (CRM, Desk, Projects, Creator, People), including building workflows, automation, or portals
• Strong knowledge of IT infrastructure, including hardware, software, and networking fundamentals
• Familiarity with helpdesk systems and remote support tools
• Exposure to enterprise tools such as Microsoft 365, Google Workspace, or ERP systems
• Understanding of IT security practices and data protection standards
• Ability to install, configure, and troubleshoot applications across desktop and mobile platforms
• Strong problem-solving skills with a customer-focused mindset
• Good communication and interpersonal skills
• Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft, Zoho) will be an advantage

Interested candidates are encouraged to submit their resumes outlining their relevant experience and achievements to apply88(@)talentvis.comor click apply!

**We regret to inform that only shortlisted candidates would be notified**

EA License No: 04C3537

EA Personnel No: R22106683

EA Personnel Name: Yang Hui Shan, Sherri

Job Purpose

The Senior / Service Advisor, Claims is responsible for managing and administering motor insurance claims efficiently and professionally, ensuring timely resolution, cost control, and a high standard of customer service while complying with internal policies and authority limits.

Responsibilities

Claims Management

• Analyse, process, and manage motor insurance claims within established turnaround times.
• Evaluate claim validity, assess liability, and determine appropriate reserving and settlement strategies.
• Negotiate proactively to resolve claims amicably while mitigating financial exposure and achieving cost-effective outcomes.
• Obtain reserving, settlement, and payment authority in accordance with approved authority limits.
• Conduct regular claims file reviews and reserve monitoring to ensure accuracy and adequacy.
• Exercise sound claims judgement and practices to achieve targeted claims performance results.

Dispute Resolution

• Handle and resolve claims settlement disputes using appropriate mechanisms, including negotiation, mediation, and arbitration where applicable.

Customer & Stakeholder Management

• Manage and maintain clear, professional, and timely communication with customers, taxi partners, drivers, insurers, and external stakeholders on claims-related matters.
• Explain claims procedures, accident reporting requirements, policy coverage, excess implications (including late reporting excess), and settlement processes to customers and taxi drivers.
• Provide guidance to taxi partners on accident-related policies and procedures to ensure compliance and understanding.

Operational Support

• Create and process accident reports statement and sketch submission for Taxi, SPRAC, SPPH&L, and external customers via systems.
• Create eBao records for Income Accident reporting cases in accordance with operational guidelines.
• Coordinate replacement taxi arrangements following accidents where required.
• Review and analyse video footage and other supporting evidence to assist in accident assessment and claims decisions.
• Perform claims administration duties in alignment with assigned system access and data protection requirements.

Compliance & Governance

• Ensure all claims handling activities comply with internal policies, regulatory requirements, and data confidentiality standards.
• Maintain accurate and up-to-date documentation for all claims handled.

Additional Responsibilities

• Perform any other ad-hoc duties and responsibilities as assigned by management.

Qualifications & Work Experience

• Possessing a Certificate in General Insurance is an advantage.
• Fresh graduates, career changers or candidates with no prior experience are welcome to apply.
• Results-oriented and effective team player with an eye for details and business processes in a dynamic environment.
• Possess strong analytical skills to identify cause of problems & recommend solutions.
• Good negotiation, problem solving, and analytical skills
• Possess excellent written and verbal communications skills PC Skills:
• Proficient in Microsoft Windows, Word, Outlook and Excel.