Customer Service Executive – E-commerce
Full-time
Senior Executive
2 months ago
Job Description
As a Customer Service Executive at JIJI PTE LTD, you will be the frontline of our e-commerce operations, supporting customers across m.....
Job Description
As a Customer Service Executive at JIJI PTE LTD, you will be the frontline of our e-commerce operations, supporting customers across multiple platforms. You'll handle enquiries, resolve issues, and ensure every customer enjoys a seamless shopping experience—from order to delivery.
Key Responsibilities
- Respond promptly to customer enquiries via chat, email, and phone
- Assist customers with order tracking, product enquiries, and aftersales support
- Coordinate with logistics and internal teams to resolve delivery or stock issues
- Handle return/exchange requests and follow up with customers professionally
- Update customers on order statuses and ensure timely resolution of issues
- Maintain service quality and support platform ratings (e.g. Shopee, Lazada, website)
Requirements
- Entry-level candidates are welcome; training provided
- Strong communication and problem-solving skills
- Customer-first mindset and a calm, professional attitude
- Able to multi-task in a fast-paced, e-commerce environment
Why Join Us?
Friendly and supportive team culture
Opportunities to grow within a fast-moving e-commerce company
Apply now and help us deliver better online shopping experiences at JIJI!
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