Total 2,287 Senior Executive level Customer Service job vacancies

Customer Service Executive (Sea freight)

5 days, 8.45am-6pm, 1 half Sat (9.30am-12pm) once in every 3 months

Salary: $2800- $3200, open to negotiate depends on experience

Location: Jalan Pemimpin, Singapore 577177 (Marymount)

Responsibilities:

• Provide support to the sales department
• Coordinate between customers, transporters, warehouses, and internal teams
• Prepare documentation for import, export, transshipment, and delivery order (D/O) release
• Verify all related costs and charges
• Handle customer enquiries on freight rates, shipment tracking, and related matters
• Liaise with overseas agents and customers to ensure smooth shipment processes

Requirements:

• Min 1-2 years of working experience in freight forwarding is required for this position.

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

About the role
To manage day-to-day customer service activity, including a disciplined, clear and cost-effective process from order placement to customer delivery/billing, as well as handling of Request, Query and Complaint (RQC) from customer, to ensure perfect execution and customer satisfaction.

What you'll be doing

Customer Service Coordination

• Receive, check, enter, process and change domestic/export customer orders, deliveries and shipments and send order confirmations to customers, including arrange, book transport and process invoices

• Handle and process inquiries, questions and complaints according to internal processes and work instructions and resolve them

• Track and monitor customer orders, inquiries and complaints in the customer service systems (e.g. GR, PC), according to established procedures and key indicators (e.g. service level, costs)

• Provision of administrative data (order number, container number, trucking data, etc.) to the central master data department for the purpose of handling sales orders

• Prepare loading plan and align between production and logistics

• Inform and update CSM about the handling and closure of customer orders

• Independently service customer accounts

• Identify and exploit cross- and up selling opportunities with existing or new customers and/ or forward these to Sales Representatives or Account Managers

• Coordinate activities in assigned team, in line with commercial guidelines and procedures

• Work with Planning Team to ascertain sales and production forecast

TPM & Continuous Improvement

• Participate in TPM Customer Value Pillar projects

• Propose improvement opportunities in systems and processes, solutions and implement them

• Use TPM methodology and Customer Value Pillar as tool-kits for continuous improvement

• Analyse and achieve Customer Service KPIs (e.g. OTIF resolution of complaints, Cost to Serve, Net Promoter Score) and provide management with analysis and initiate actions towards continuous improvement
  

What we're looking for

• Diploma with at least 2 years of customer service experience, with Customs Declaring Agent (DA) Certification preferred

• Customer Service Collaboration - The ability to connect with and build quality authentic relationships with customers in order to create value for our consumers, customers, distributors and OpCo that is fully aligned with our business strategy.

• Customer Service Operations – The ability to manage day-to-day customer service activity, including a disciplined, clear and cost-effective process from order placement to customer delivery/billing, as well as handling of Request, Query and Complaint (RQC) from customer, to ensure perfect execution and customer satisfaction.

• End to End Supply Chain Understanding – The ability to develop a deep understanding of OpCo and customer end to end supply chain processes, their interdependencies and to apply this knowledge in the daily operation to deliver excellent service and cost management while sustaining safety excellence.

• Customer Insight & Market Knowledge - The ability to understand the customer, consumer and shopper behaviours, the market place, competitors and apply this knowledge to deliver world class customer service.

• Commercial & Financial Confidence - The ability to understand and explain the business strategy and cost of supply chain operations and incorporate this into an effective customer service decision making process.
  

Other Personal Qualities

• Strong communication and interpersonal skills; adaptable to diverse customer needs

• High integrity, honesty, and discretion in handling confidential matters and documents

• Accurate interpretation and application of administrative or departmental policies

• Results-oriented and focused on achieving objectives

• Systematic, detail-oriented, and a strong problem solver

• Able to manage multiple tasks independently and provide backup support to the team

• Excellent time management and organizational skills to prioritize and meet deadlines

• Able to work under pressure and handle urgent, unforeseen demands

Job Title: Technical Support Executive, Medical Devices

Company: Endocare Pte Ltd

About Us

Endocare is a Singapore-based medical device distributor supplying endoscopy, surgical, orthopaedic and diagnostic devices to hospitals, clinics and healthcare institutions in Singapore and the region. We source from a network of manufacturers across China, Europe, the US and other markets, and we pride ourselves on pairing quality products with technically competent customer support.

About the Role

We are hiring a Technical Support & Documentation Executive to strengthen our technical review, supplier coordination and quality documentation functions.

This role acts as a key technical bridge between overseas manufacturers, internal operations teams and healthcare customers in Singapore. It includes technical documentation review, supplier communication and coordination with hospitals, and is suitable for candidates with a scientific background who are transitioning into the medical device industry.

Key Responsibilities

Technical Product Support

• Review and support evaluation of technical documentation, including material specifications, certificates of analysis, technical data sheets and test reports
• Assist in identifying discrepancies and coordinate with senior team members for resolution
• Build working knowledge of the product portfolio, including device structure, material composition (e.g. polymers, metals, coatings, silicones), intended clinical use and handling requirements
• Support customer enquiries related to product usage, material compatibility and handling

Supplier & Overseas Coordination

• Liaise with overseas manufacturers on technical documentation, product specifications and quality-related matters
• Support communication with China-based suppliers in Mandarin and international suppliers in English
• Translate and reconcile technical documentation between Chinese and English
• Coordinate sampling, product updates and documentation alignment across regions
• Participate in overseas business trips where required to support supplier meetings, product discussions and training

Quality Documentation & Hospital Liaison

• Maintain product documentation, technical files and inspection records in accordance with company procedures
• Support preparation of responses to HSA enquiries, hospital requirements and quality questionnaires
• Liaise with hospital stakeholders on product documentation, technical clarification and follow-ups
• Track documentation gaps and support resolution with suppliers

Business & Operational Support

• Support business coordination activities, including preparation of materials for meetings with suppliers, hospitals and partners
• Assist in coordinating schedules, travel arrangements and logistics for business-related activities and overseas engagements
• Provide operational support to ensure smooth execution of cross-functional activities

Requirements

• Bachelor’s or Master’s degree in Chemistry, Materials Science, Biomedical Engineering, Pharmaceutical Science or a related scientific discipline
• Laboratory or research experience involving material characterisation, synthesis or analytical techniques (e.g. spectroscopy, chromatography, NMR)
• Strong attention to detail with disciplined documentation practices
• Ability to communicate technical concepts clearly to both technical and non-technical stakeholders

Preferred Qualifications

• Prior exposure to regulated industries such as medical devices, pharmaceuticals or diagnostics
• Experience supporting technical documentation, regulatory submissions or supplier correspondence
• Working knowledge of an additional European language (e.g. French or German) to support communication with European suppliers
• This role requires occasional overseas travel to support supplier engagement, product discussions and training activities

Interested applicants are invited to apply directly at the NUS Career Portal. Please note your application will only be processed if you apply via NUS Career Portal.

NUS Career Portal link: https://careers.nus.edu.sg/job/Senior-Executive%2C-Healthy-Longevity-Programme-Support-%282-year-contract%29/32562-en_GB/

We regret that only shortlisted candidates will be notified.

Job Description

We are seeking a highly organised and proactive Senior Executive to provide end-to-end administrative, scheduling, conference logistics, and communications support to the Programme Chair (PC) of Healthy Longevity Translational Research Programme. The role requires strong ownership, excellent coordination skills, and the ability to manage multiple priorities with discretion and accuracy.

Key Responsibilities

A) Scheduling & Meeting Logistics

• Coordinate and manage the PC’s meetings, appointments and calls, including scheduling/rescheduling across multiple stakeholders while factoring priorities, travel time, meeting purpose, and attendees’ preferences.
• Take ownership to ensure meetings run smoothly by independently identifying required actions and executing them (e.g., sending Zoom links, venue booking, transport arrangements, meeting room setup, A/V coordination, and guest reception when needed).
• Maintain and update the PC’s calendar accurately, ensuring there are no conflicts or double bookings.
• Triage and prioritise emails, flag urgent items, maintain a record of key email threads, and recommend timely follow-ups.

B) Conferences & Event Support

• Support conference/seminar/workshop registrations and related administrative requirements.
• Assist with abstract submission (including proposing presentation titles and abstracts), required documentation, and coordination with event hosts/organisers.
• Manage travel arrangements (flights, accommodation, transfers, visas where required) in accordance with preferences and budget constraints, including liaising with NUS-appointed travel agents for itineraries/quotations, raising travel requests in NUS Concur, securing approvals, and following through on ticket issuance.
• Prepare, submit, and track financial claims and reimbursements for travel and other work-related expenses.

C) Communication & Outreach Support

• Respond to basic enquiries from students, collaborators, and external parties on behalf of the PC when appropriate.
• Assist in preparing reports/proposals, meeting papers, presentation slides, speeches, and other communication materials.
• Support the PC in organising meeting minutes, analysing data, and synthesising useful information to strengthen the programme’s research relevance, international visibility, and public image (including engagement with prospective donors and partner universities).

Qualifications

• Bachelor’s degree (or higher), preferably with relevant experience supporting senior management.
• Proactive self-starter with strong problem-solving skills; able to multitask and work independently.
• Excellent written and verbal communication skills, with high integrity and discretion in handling confidential matters.
• Strong interpersonal skills; able to build effective working relationships with internal and external stakeholders.
• Tactful and diplomatic, with the ability to work with diverse stakeholders across cultures and seniority levels.
• Highly organised, with strong monitoring, follow-up, and execution skills, and able to deliver under tight timelines.
• Resourceful and adaptable, comfortable operating in a fast-paced and dynamic environment.
• Strong time-management and planning skills.
• Proficient in Microsoft 365 (Outlook, Word, PowerPoint, Excel, Teams) and familiar with databases and online meeting tools.

Job Description:

• In charge of supporting the team through accurate business reporting, data governance, and cross‑functional project execution.
• Responsible for regular operational reporting, ensuring data accuracy in the ERP system
• In charge of providing insightful analysis to management that supports decision‑making, sales support operations, and ROAIC improvement.
• In charge of preparing, analysing, and presenting monthly/ weekly operational reports.
• Responsible in ensuring proper, accurate, and timely data update in the ERP system
• In charge of identifying data discrepancies and drive corrective actions with relevant stakeholders
• Present reports, analysis, and insights to management during face‑to‑face meetings
• Establish and maintain a data management framework which consist of Data ownership and accountability, standard definitions and reporting logic as well as regular data validation and controls
• Lead multiple cross‑functional programs and projects across departments
• Ensure projects are delivered on time, within scope, and aligned with business objectives
• Project planning and coordination, providing regular progress tracking
• Structured project update reporting to project sponsors and management

Job Requirement:

• Minimum Degree in Business or related field
• Minimum 3 years of working experience in business operation in engineering industry
• Experience in ERP
• Proficiency in Excel and data analysis tools

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities:

• In charge of managing and supporting planning and procurement of medical, non-medical equipment, and furniture
• Plan and lead user workgroups by organising regular meeting sessions, setting goals and targets, facilitating useful and productive discussions, guiding user departments, as well as reviewing performance indicators and work plans
• Responsible for budgetary planning and control, ensuring that the development keeps within budget
• Work closely with user department and various stakeholders in the preparation of medical, non-medical equipment and furniture specifications for tenders
  Provide recommendation to users based on technical compliance of medical, non-medical equipment and furniture in tender submissions
• Attach to Group team to familiarise with Group BME policies and procedures through supporting the daily operations to align with organisation and regulatory requirements
• Liaise and manage external contractors on service and tender commitment issues Provide technical advisory to end users and senior management on medical, non-medical equipment and furniture related issues
• Perform any other duties as assigned

Requirements

• Min Diploma in Electronics or relevant Engineering
• Min 5 years of experience in service and maintenance of medical equipment.
• Experience in Healthcare/Hospitals

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description

• Manage daily IT infrastructure operations including monitoring, maintenance, backups, and network support.

• Deploy and support Microsoft cloud services (Azure AD, Microsoft 365, Teams, Intune, Exchange Online).

• Administer Fortinet firewall and VPN systems, including secure network access.

• Support user accounts, access control, onboarding, and offboarding processes.

• Provide first-level IT support for PCs, laptops, mobile devices, and applications, including on-site support when required.

• Assist with IT asset management, audits, licensing, and administrative IT tasks.

• Support setup of new sites, including IT network planning and implementation.

• Help resolve post-implementation IT issues and service tickets.

Requirement

• Bachelor’s degree or diploma in IT, Computer Science, Information Systems, or a related field.

• At least 3 years of experience in IT infrastructure administration and/or service desk support (on-premise or cloud).

• ITIL or Cybersecurity certifications are an added advantage.

We are seeking a proactive and skilled Systems Engineer to join our Service Delivery team. You will be responsible for the deployment of Linux-based applications, systems and related infrastructure for our projects and customers. This role requires strong technical implementation and troubleshooting skills, a collaborative mindset, and a commitment to deliver high-quality solutions in a dynamic environment.

Responsibilities

• Deploy, configure, and maintain Linux systems (RHEL, CentOS, Ubuntu) for new and existing projects.
• Gather technical requirements and recommend appropriate solutions to meet customer needs.
• Perform system installations, testing, solution verification, and fault escalation as needed.
• Diagnose, isolate, and resolve technical issues at both hardware and software levels.
• Apply patches and fixes for hardware and software problems.
• Execute assigned tasks with responsibility, including after-hours work when required to meet deadlines.
• Ensure timely follow-up and resolution of issues to achieve customer satisfaction and maintain high quality standards.
• Travel to customer sites for onsite implementation and support as required (including possible overseas travel).
• Collaborate effectively within a team-oriented, fast-paced environment.
• Continuously learn and adopt new technologies and best practices.
• Perform other related duties as assigned.

Must-Have Skills

• Hands-on experience with Linux operating systems (RHEL, CentOS, Ubuntu).
• Experience with virtualization platforms (KVM, Proxmox, VMware).
• Proficiency in Linux shell, Bash, or Python scripting.
• Strong teamwork, communication, and problem-solving skills.
• Proactive, “can-do” attitude with a sense of ownership and accountability.
• Willingness to learn and adapt to new technologies.

Good-to-Have Skills

• Experience in system design, automation, upgrades, and troubleshooting.
• Familiarity with HA clustering, HA Proxy, BIND DNS, Apache, Nginx, LDAP, SMTP, NTP, NFS, SNMP, PRTG, etc.
• Experience with cloud platforms (AWS, GCP, Azure).
• Knowledge of databases (MySQL, MariaDB, PostgreSQL).
• Understanding of networking, security best practices, and technologies (switching, routing, firewall, VLAN, TCP/IP).
• Experience with OS/application security hardening.
• Familiarity with containerization (Docker, Docker Swarm, Kubernetes preferred).
• Experience in backup/recovery, monitoring, capacity planning, version control, and security standards.

Requirements

• Diploma/Bachelor’s degree in Engineering (Computer/Telecommunications), Computer Science, Information Technology, or a related technical field.
• Minimum 3-5 years of Technical Work Experience in the IT/Telecom industry.
• Strong communication skills for troubleshooting, gathering requirements, and recommending solutions.
• Proven experience in systems engineering, systems administration, network administration, or software engineering.

Responsibilities

• Provide Level 1 application support for clinical and internal systems, including troubleshooting, issue logging, and escalation
• Assist in system changes, user acceptance testing (UAT), and minor enhancements
• Support user access management, system setup, and basic configurations
• Perform data extraction, report generation, and basic analysis to support operational needs
• Work closely with clinicians and users to resolve system and workflow-related issues
• Coordinate with internal IT teams and vendors for issue resolution, system updates, and follow-ups
• Support system implementation, upgrades, and integration activities
• Assist in procurement, asset tracking, and basic administrative tasks
• Maintain system documentation, SOPs, and ensure proper tracking of issues and resolutions
• Support audit, compliance, and KPI reporting, and identify opportunities for process improvement and automation

Requirements:

• Degree or Diploma in IT, Healthcare, or related discipline, with 2 to 4 years of experience in IT support, application support, or similar roles
• Exposure to application/system support, including troubleshooting, user support, or ticket handling
• Experience in healthcare or clinical systems is an advantage but not required
• Basic knowledge of IT systems, networks, or system integrations
• Familiar with Excel and data reporting; exposure to reporting or analysis is a plus
• Experience in procurement, administrative support, or operations coordination is advantageous
• Strong problem-solving, organisational, and communication skills, with the ability to support non-technical users
• Able to multitask, work independently, and adapt in a fast-paced environment

To apply, please visit www.gmprecruit.com and search for Job Reference: X9YYYYXY

To learn more about this opportunity, please contact Yingying at yingying.lai@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239