Total 1,331 Manager level Customer Service job vacancies

About Centre for Fathering

Centre for Fathering (CFF) is a Singapore non-profit founded in 2000. We promote active fathering, strengthen families, and address issues arising from fatherlessness.

We champion the national Dads for Life and Mums for Life movements, and lead flagship initiatives including Back to School With Dad, Celebrating Fathers, Eat With Your Family Day, and Great Companies for Dads Awards.

Why This Role Matters

•       Shape the national conversation on fatherhood and family life in Singapore.

•       Translate programme impact into stories that move policymakers, corporate partners, donors, and families.

•       Build the public voice of a25-year-old movement as father-inclusive culture gains ground across workplaces, schools, and communities.

Position Summary

The SeniorManager, Communications and Public Relations leads CFF's strategic positioning and public voice, shaping narratives that advance father-inclusive culture, strengthen brand credibility, and inspire public support.

We are looking for an exceptional writer and storyteller who can turn programme outcomes into human-centred stories, with strong editorial judgement and a visual eye to direct design output from in-house and agency partners.

Familiarity with the evolving role of fathers in Singapore is a strong advantage. The role partners with leadership, programme teams, creative partners, and media to drive integrated communications across earned media, digital, campaigns, and thought leadership.

Key Responsibilities

1. Strategic Communications and Editorial Leadership

•       Develop and execute CFF'sintegrated communications strategy, aligned to organisational and fundraising priorities.

•       Position CFF as a leading voice in fathering and family development through research-backed narratives.

•       Advise the CEO and leadership on public messaging, and draft speeches, op-eds, forewords, and high-level correspondence.

•       Translate programme insights into human-centred impact stories and publishable narratives.

•       Oversee newsletters, the annual report, and donor communications, ensuring editorial consistency across channels.

•       Partner with digital teams to align messaging with CRM segmentation and audience lifecycles.

•       Use AI-assisted tools responsibly for research, drafting, and media monitoring, upholding accuracy and source verification.

2. Media Relations and Public Engagement

•       Build relationships with journalists, editors, and media partners across mainstream and vernacular platforms.

•       Develop press releases, pitches, Q&A documents, and interview briefs for spokespersons.

•       Secure meaningful coverage tied to campaign moments and thought leadership opportunities.

•       Report media performance to management and the board — reach, sentiment, and message pull-through.

•       Identify commentary opportunities in national discussions on family, parenting, and workplace culture.

3. Campaigns, Brand, and Creative Direction

•       Lead communications plans for national initiatives (for e.g., Celebrating Fathers, Back to School With Dad)and fundraising campaigns.

•       Direct visual storytelling with designers, videographers, and creative agencies. Graphic design execution is not required, but strong visual judgement and the ability to brief and critique creative output are essential.

•       Align message, design, and audience across social, website, EDM, and print.

•       Own the master content calendar and set the editorial rhythm across platforms.

4. Stakeholder and Partner Communications

•       Develop messaging frameworks for corporate, community, and government stakeholders.

•       Align Dads for Life and Mums for Life communications so both reinforce a coherent CFF brand.

•       Craft fundraising and donor stewardship narratives with the development team.

•       Coach internal teams on message discipline, tone of voice, and brand standards.

What We Are Looking For

Required

•       Bachelor's in Communications, Journalism, Marketing, or related field.

•       6–8 years in strategic communications, PR, or editorial roles.

•       High-quality writing across long-form and short-form formats (portfolio or samples required at application).

•       Track record engaging senior stakeholders and securing earned media.

•       Familiarity with Singapore's media landscape.

•       Sound editorial judgement and ability to work independently in a lean team.

Advantageous

•       Experience in non-profit, public sector, or purpose-driven organisations.

•       Working knowledge of parenting, fathering, or family development issues.

•       Comfort with AI-assisted content, analytics, and media monitoring tools.

•       Bilingual in English and Mandarin, Malay, or Tamil for vernacular media.

How to Apply

Email your CV,a one-page cover note, and two to three writing samples (or a portfolio link)to hr@fathers.com.sg. Shortlisted candidates may be invited to a writing exercise.

Your new company

A premier APAC data centre specialist seeking to hire a Procurement Manager – CAPEX (Data Centre Projects) x 2.

• 1 x Owner Supplied Equipment (OSE) category experience
• 1 x High Voltage (HV) category experience

Location: CBD

Duration: 6 – 12 months contract (ongoing)

Salary: up to $120K per annum(open for negotiation)

Your new role

• Manage the procurement of various categories within the CAPEX domain within Australia.
• Develop, execute and monitor to ensure on-time execution of tenders across multiple countries from supplier on-boarding, RFx initiation, pre-tender briefings, post-tender interviews and clarifications, proposal evaluations, negotiations, supplier recommendations till contract award.
• Achieve efficiencies through bidding, negotiation and strategic initiatives.
• Develop, lead and maintain measurable performance metrics including reporting tendering status, spend analysis, forecasting, lifecycle cost savings etc.
• Identify and onboard new vendors to ensure a reliable and robust supply chain in new and existing markets
• Understand customer requirements to establish and implement a robust procurement plan that deliver value to the business
• Understand trends in customers’ needs and concerns across categories and work with Category managers with a longer-term view.
• Work collaboratively with Category Managers to innovate within the procurement space, automating and/or improving tools or processes to better support the Procurement Lifecycle.
• Identify best practices or issues and implement solutions to ultimately improve procurement service delivery and strengthen stakeholders’ partnerships.
• Collaborate with suppliers to promote sustainable practices that reduces environmental impact and enhance social responsibility.
• Ensure procurement practices adhere to company’s sustainability policies and target
• Facilitate compliance with company’s supplier qualification process
• Provide inputs to support Supply Chain's optimization of the logistics function
• Partner with Supply Chain to build up materials management systems, processes, and tools
• Support the Supplier Relationship Management (SRM) Program through the development and scoring of supplier commercial performance KPIs, attending Supplier Business Reviews (SBRs) and delivering on any assigned action items

What you'll need to succeed

• Bachelor's degree in Engineering, Construction Management, Contract/Cost Management or Business Administration from an accredited university.
• 8+ years’ of relevant experience in a performing procurement related work, contract negotiation and bidding, with 5+ years managing CAPEX categories preferably in the Data Centre space.
• Demonstrated ability to prioritize workload, work with multiple technical and non-technical stakeholders across multiple functions to manage complex projects within cost and schedule to deliver results.
• Demonstrated ability to implement category strategies, develop pricing models, to influence and execute effectively across an organization.
• Excellent communication skills, both verbal and written.
• Highly proficient in MS Office
• Some travel may be required (<25%)

What you'll get in return 
This is an exciting opportunity to join a fast-paced MNC.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Ernie at Hays on +65 6424 0157 or emailErnieza.Zailani@hays.com.sg for a confidential discussion.

Referrals are welcome.

Registration ID No. R1329386 | EA License number: 07C3924 | Company Registration No. 200609504D

COMPANY DESCRIPTION

Kaplan Higher Education Academy (Kaplan) is part of Kaplan Inc., one of the world's most diverse education providers and the largest subsidiary of Graham Holdings Company (NYSE:GHC).

Kaplan has welcomed students from over 55 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 450 academic and professional certification programme options* for higher learning and skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted more than 100,000 graduates^.

We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values - Opportunity, Knowledge, Support, Integrity and Results - help guide the way we work.

At Kaplan, our employees are our most valuable assets, and everyone's contribution is integral to our success. We have been recognised by The Straits Times, for the second successive year, as being one of Singapore's Best Employers for 2023. This large-scale and comprehensive study assessed the attractiveness of organisations in Singapore based on an independent employee survey.

We strive to continue providing a professional, positive and stimulating work enviroment with plenty of room for initiatives, so that our employees can thrive with us. If you are seeking opportunities for growth, we welcome you to write to us!

*Based on full-time and part-time study modes across programmes offered at Kaplan.

^Total Diploma and Degree graduates from Kaplan from 2007 to 2023.

RESPONSIBILITIES

THE ROLE: Head of English and Learning Support

The Head of English and Learning Support provides strategic and operational leadership to enhance students' English language proficiency and academic success across their entire study journey at Kaplan Singapore.

The role focuses on the design, delivery, and continuous improvement of English language support initiatives, including both the preparatory English programs (IGCSE English, pre-degree/pre-diploma students) and ongoing learning support embedded throughout students' academic programmes. These supports may be delivered in-class and out-of-class, ensuring students are equipped with the language and academic skills required for learning success.

The role also involves overseeing quality assurance, staff management, and the development of targeted learning support strategies aligned with institutional goals and student needs.

Key Responsibilities:

Academic Leadership

• Provide academic leadership for English language development and learning support services across the student population in Kaplan Singapore
• Drive strategic initiatives that strengthen English for Academic Purposes and academic skills for diverse student cohorts.
• Promote innovative, student-centred approaches to language support delivery, both embedded within curriculum and as supplementary support.

Curriculum & Programme Development

• Collaborate with teaching teams to integrate language development into teaching and assessment practices.
• Support faculty in adopting strategies for language-sensitive teaching and cultural-responsive classroom practices
• Collaborate with internal and external partners to enrich curriculum design and teaching materials.
• Promote alignment between programme outcomes and institutional goals.

People & Resource Management

• Lead and support academic staff, including performance reviews, workload planning, and mentoring.
• Facilitate staff development in language pedagogy, English test preparation, and academic skills support
• Ensure optimal use of facilities and resources while maintaining safety and operational efficiency.

Student Experience & Support

• Champion a holistic approach to student learning support, focusing on language proficiency as a key success factor.
• Develop targeted support for at-risk students and those requiring additional language development.
• Monitor and enhance student engagement with English support services

Quality Assurance & Compliance

• Ensure academic activities comply with institutional policies and external accreditation requirements.
• Maintain robust quality assurance processes, including academic audits and ongoing enhancement efforts.
• Support regulatory reviews and monitor key metrics such as enrolment, retention, and class sizes to drive sustainable growth.

General Responsibilities

• Support the implementation of cross-departmental initiatives and strategic goals.
• Deliver teaching duties in line with institutional workload expectations, approximately 200 hours annually.
• Undertake additional duties or projects as assigned by senior leadership.

Education

• Master's Degree in a related discipline. PhD candidates will be given priority consideration.

Minimum Years of Experience

• 10 years' experience in a multi-cultural setting at a higher educational institution or equivalent.
• A minimum of 3 years managerial experience.

Knowledge, Skills & Abilities

• Strong understanding of curriculum design, academic leadership, and higher education administration.
• Experience with digital learning tools and blended/online delivery modes.
• Proven ability to lead and support academic teams, manage resources, and drive staff development.
• Excellent communication, interpersonal, and people management skills.
• Ability to support change and continuous improvement within an educational setting.
• Awareness of trends and challenges in the private higher education sector, both locally and globally.

• Working Hours: Monday to Friday, 9am to 6pm.
• Work Arrangements: Hybrid (Blend of in-office and remote work)
• Location: Wilkie Edge

Job Description

• Oversee overall quality and safety of food products at Central Kitchen
• Ensure that food products meet standards set by company and regulatory bodies
• Develop and review quality and safety policies
• Conduct and manage regular inspections and audits
• To maintain and improve existing quality control procedures
• Conduct investigations on customers’ feedback
• Validate that all products were made in compliance with established QA protocol
• Ensure that standard operating procedures are adhered to
• Monitor quality standards of products
• Ensure that all activities conform to HACCP & AVA/NEA guidelines
• Supervise and oversee all quality assurance matters
• Product and process development
• Assist in all areas of R&D, product and process development, food tasting

Job Requirements

• Minimum Degree in Food Science & Technology or related field
• Preferably 5 years of working experience in the QA field (inspection, central kitchen or manufacturing background) in the F&B industry
• Able to write and converse well in both English & Mandarin due to operational needs to communicate with mandarin-speaking clients
• Highly motivated, meticulous and takes initiative

To submit your application, please apply online apply@rn-care.com or call +(65) 6514 9838 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities

• Oversee day-to-day operations of the student care centre for P1–P6 students, ensuring smooth scheduling of arrival, homework, programmes, and dismissal
• Maintain high standards of safety, hygiene, and student supervision to protect student wellbeing and emotional safety
• Manage administrative processes including attendance tracking, billing coordination, and reporting to support operational efficiency
• Lead, mentor, and manage a team of teachers and mentors to deliver programmes aligned with the centre’s guiding philosophy
• Conduct regular team briefings, performance reviews, and coaching sessions to develop staff capabilities and maintain a positive team culture
• Serve as the primary contact for parents, building trust and managing feedback, concerns, and sensitive situations with professionalism
• Provide regular updates to parents on student progress and centre activities to enhance parent experience
• Ensure consistent and high-quality execution of programmes across all mentors, collaborating with management to refine programme delivery
• Uphold strict safeguarding standards and ethical conduct, handling behavioural cases with maturity
• Support student enrolment efforts by conducting centre tours, converting leads, and assisting in hiring, onboarding, and training of mentors
• Take ownership of centre growth initiatives and align operations with brand positioning to drive continuous improvement

Preferred qualifications

• Diploma or Degree in Education, Child Development, Psychology, or related field
• Experience in premium or boutique education environments
• Familiarity with programme-based or inquiry-based learning approaches

Centre Manager

• Salary: $3500 - $4000

• Working hours: Mon, Tue, Fri, Sat n Sun | Off days: Wed-Thu |9am-6pm

• Location: Novena, Bukit Panjang and Tampines

Summary:

we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents

• Share the vision and recommend suitable coding programs for students

• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement

• Maintain customer relationships and build a strong community. Act as parents’ advocate and manage relationships with them

• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received

• Work with the teaching team to assess the students and follow up with parents for conversion

• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research

• Ensure that all customer information is properly documented and updated in our CRM system

• Relationship manager for our community, continue to track the progress of students and maintain relationships with parents

If you are keen to apply, please send me your resume and job applied for on WhatsApp at 9789 3505 or email me at anabel.thesupreme@gmail.com (˶ᵔ ᵕ ᵔ˶)

❄️Anabel Boon Xue Qi | Recruitment Consultant (R25159272) |

• Checking the daily cash balance
• Interacting with the customers that come to the counter
• Organizing all the work they do and maintaining the accounting records
• Reporting discrepancies they find within the accounts to their superiors
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
• To assist in taking orders from customers
• To assist in cashiering duties and responsibilitiesTo assist in cashiering duties and responsibilities
• To ensure cleanliness of equipment and surroundings
• To Prepare Ice and Hot Beverages
• Any other duties assigned by supervisor/manager

THE ROLE: Head of English and Learning Support

The Head of English and Learning Support provides strategic and operational leadership to enhance students’ English language proficiency and academic success across their entire study journey at Kaplan Singapore.

The role focuses on the design, delivery, and continuous improvement of English language support initiatives, including both the preparatory English programs (IGCSE English, pre-degree/pre-diploma students) and ongoing learning support embedded throughout students’ academic programmes. These supports may be delivered in-class and out-of-class, ensuring students are equipped with the language and academic skills required for learning success.

The role also involves overseeing quality assurance, staff management, and the development of targeted learning support strategies aligned with institutional goals and student needs.

Key Responsibilities:

Academic Leadership

• Provide academic leadership for English language development and learning support services across the student population in Kaplan Singapore
• Drive strategic initiatives that strengthen English for Academic Purposes and academic skills for diverse student cohorts.
• Promote innovative, student-centred approaches to language support delivery, both embedded within curriculum and as supplementary support.

Curriculum & Programme Development

• Collaborate with teaching teams to integrate language development into teaching and assessment practices.
• Support faculty in adopting strategies for language-sensitive teaching and cultural-responsive classroom practices
• Collaborate with internal and external partners to enrich curriculum design and teaching materials.
• Promote alignment between programme outcomes and institutional goals.

People & Resource Management

• Lead and support academic staff, including performance reviews, workload planning, and mentoring.
• Facilitate staff development in language pedagogy, English test preparation, and academic skills support
• Ensure optimal use of facilities and resources while maintaining safety and operational efficiency.

Student Experience & Support

• Champion a holistic approach to student learning support, focusing on language proficiency as a key success factor.
• Develop targeted support for at-risk students and those requiring additional language development.
• Monitor and enhance student engagement with English support services

Quality Assurance & Compliance

• Ensure academic activities comply with institutional policies and external accreditation requirements.
• Maintain robust quality assurance processes, including academic audits and ongoing enhancement efforts.
• Support regulatory reviews and monitor key metrics such as enrolment, retention, and class sizes to drive sustainable growth.

General Responsibilities

• Support the implementation of cross-departmental initiatives and strategic goals.
• Deliver teaching duties in line with institutional workload expectations, approximately 200 hours annually.
• Undertake additional duties or projects as assigned by senior leadership.

Qualifications and Skills:

Education

• Master’s Degree in a related discipline. PhD candidates will be given priority consideration.

Minimum Years of Experience

• 10 years’ experience in a multi-cultural setting at a higher educational institution or equivalent.
• A minimum of 3 years managerial experience.

Knowledge, Skills & Abilities

• Strong understanding of curriculum design, academic leadership, and higher education administration.
• Experience with digital learning tools and blended/online delivery modes.
• Proven ability to lead and support academic teams, manage resources, and drive staff development.
• Excellent communication, interpersonal, and people management skills.
• Ability to support change and continuous improvement within an educational setting.
• Awareness of trends and challenges in the private higher education sector, both locally and globally.

Other Information

• Working Hours: Monday to Friday, 9am to 6pm.
• Work Arrangements: Hybrid (Blend of in-office and remote work)
• Location: Wilkie Edge

Centre Manager (Enrichment Centre)

Working Days:

• Mon-Fri: 2pm-8 PM (2 days off day)
• Sat & Sun: 9am-5pm
• Work Location: Marine Parade
• Salary: $3,000 – $4,000 + Performance Incentives + Annual Profit Share + Performance-Based Equity (Incentives gross up to $6000
• Reporting to: Director / Head of Academics
  8 years of post-qualification relevant working experience
• At least 3 years in a Centre Manager or similar role
• Experience working in an enrichment centre in Singapore

Benefits

• Performance incentives
• Annual profit share
• Performance-based equity

Interested applicants can also send your resume to (Liwenpoh741#gmail.com) and allow our consultant to match you with our clients. No Charges will be incurred by Candidates for any service rendered.

WA ME 9735 4019 for more Centre Manager role

Key Responsibilities

• Promote centre programmes, courses, and ongoing promotions to customers
• Follow up with leads and existing clients to arrange trial lessons
• Conduct programme presentations and convert enquiries into enrolments
• Lead roadshow activities to generate leads and trial sign-ups
• Track and follow up on renewal cases
• Oversee daily centre operations, including scheduling, teachers, trainers, and centre activities
• Support sales target achievement and weekly lead generation targets set by management

POH LI WEN REG NO: R25136683

THE SUPREMEHR ADVISORY PTE LTD EA NO: 14C7279

Salary: $5000 – $5500 (Depends on experience)

Working Days & Hours:
Shift work from 11am – 10pm (8 hours per day)
6 days off per month

Location: MBS

Responsibilities:

1. Plan and direct food preparation and culinary activities in the kitchen.
2. Modify menus or create new ones that meet quality standards.
3. Estimate food requirements, which include food or labour costs budgeting as set by Management.
4. Recruit and supervise kitchen staff and schedule them according to operational needs.
5. Ensure kitchen staff adheres to recipes and serving portions correctly.
6. Motivate and coach staff to perform better in their respective roles.
7. Arrange for equipment purchases and repairs.
8. Perform administrative duties.
9. Support any other relevant business duties and responsibilities as and when assigned by the Owner.

Requirements:

• Min Diploma or equivalent with 10 years of relevant experience in Culinary in a full-fledged kitchen setting.
• Possess food hygiene and safety certification.
• Able to work on rotating shifts, weekends & public holidays.

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Roles & Responsibilities

Description of Division/Branch

The Ops insights and Analytics team under the Service Management Division (SMD) oversees and leverage data to inform operations policy and optimise operational efficiency. The team seeks to actively sense-make data and deep dive into data to identify trends and issues and recommend actionable insights. 

SMD oversees service coordination and effective implementation of KidSTART programmes nationwide.  We also oversee the service management of Hospitals and cross-regional partners/stakeholders. The ops insights and analytics team is a key pillar of SMD.  

Key Responsibilities

• Build and maintain relationships with key stakeholders across divisions and within SMD to understand business requirements and ensure the data environment serves SMD’s needs effectively e.g. via the data architecture, quality, designing the correct process or system set up to enable automated data collection and subsequent ease of retrieval and analysis.  
• Sense-make, deep-dive, coordinate, collect and manage operational data with KSL divisions and teams, ensuring data is consolidated, structured, and ready for analysis and reporting. 
• Analyse operational datasets and prepare insights reports to strengthen programme implementation.
• Design, develop and maintain operational performance monitoring tools to empower and facilitate SMD business units data-related work, including building dashboards to track key indicators such as service delivery trends, case management and manpower and resource utilisation.
• Maintain data governance practices for programme operations, including adherence to data standards, and supporting appropriate data access and usage in compliance with organisational and regulatory requirements.
• Ensure proper documentation of processes, reports verification, administration of SSNet Accounts, etc.
• Support the administration and tracking of division’s budget and operational planning to ensure effective and sustainable programme delivery.

Competencies

• Strong proficiency in data and analytics tools such as Excel, Power BI (preferred) and Tableau with experience in data manipulation, visualisation, applied statistical analysis. Familiarity with predictive or trend modelling will be an advantage.
• Minimum 3-5years’ experience working with data, operations or programme analytics. Experience in the social service, non‑profit, public or community-sector is an advantage but not a pre-requisite.
• Good working knowledge of data governance practices, including data quality framework, metadata management, governance standards and role-based access controls.
• Strong planning and problem-solving skills; demonstrates initiative and innovation in developing and improving operational or data-driven solutions.
• Meticulous and organised, with strong administrative, facilitation, communication and knowledge management skills, and the ability to translate data into clear and actionable insights for diverse stakeholders.
• Able to adapt to a fast‑paced, continuously evolving environment, and is confident navigating ambiguity when priorities or requirements shift
• Confident and collaborative team-player with strong interpersonal skills and ability to partner across different divisions.
• Familiarity with systems thinking, process automation tools (e.g. Robotic Process Automation), track record with applying AI tools effectively in service delivery, will be an advantage.

The NTU Office of Commercial and Auxiliary Services (OCAS) is responsible for the strategic planning, management, and marketing of commercial real estate, hospitality (including Nanyang Executive Centre) and auxiliary services (car parks and shuttle bus services) in NTU main campus and NTU@one-north.

The Nanyang Executive Centre (NEC) is located at the NTU Main Campus. Currently undergoing refurbishment, the NEC features 150 guestrooms and aims to offer a premier venue for corporate training, retreats and private events.

We are looking for an experienced and service-oriented Duty Manager to take operational responsibility for the property during assigned shifts. The role will serve as the senior on-site leader, ensuring the smooth functioning of all departments, delivering exceptional guest service, and managing any issues that arise.

Key Responsibilities:

Guest services and relations

• Serve as the main point of contact for guests during a shift, handling inquiries, special requests, and complaints with diplomacy and tact.
• Greet VIP guests upon arrival and assist with their check-in and departure.
• Ensure that all guest-facing staff provide outstanding and courteous customer service.
• Take ownership of any guest-related defects or issues and implement corrective actions to ensure full guest satisfaction.

Operational management

• Supervise the front office team to ensure efficient operations.
• Coordinate with all departments, such as housekeeping, maintenance, and food and beverage, to ensure seamless guest service.
• Conduct routine inspections of all public areas, including the lobby, ensuring they are clean, orderly, and well-maintained.
• Monitor daily activities, occupancy levels, and special events to ensure appropriate staffing and readiness.
• Ensure compliance with all legal requirements and NEC policies, including health, safety, and security procedures.

Staff supervision and development

• Manage daily staffing needs by planning and assigning tasks to front office personnel.
• Train, coach, and motivate the front desk team to uphold high service and quality standards.
• Monitor staff performance, appearance, and conduct, providing feedback and taking disciplinary action when necessary.

Emergency and crisis response

• Act as the primary incident controller during emergencies such as medical incidents, security breaches, or natural disasters.
• Have a strong knowledge of fire and evacuation procedures and coordinate guests and staff during any emergency.
• Maintain an accurate log of notable incidents for management review.

Financial and administrative

• Handle billing and payment issues that arise during a guest's stay.
• Authorise certain allowances or rebates as per DOA.
• Keep detailed records of operations, including financial transactions and performance.
• Contribute to the management of departmental budgets.

Requirements:

• A diploma or degree in Hospitality Management, Tourism, or a related field.
• Previous experience in the hospitality industry is essential, with a minimum of 3 years in a similar or supervisory role.
• Customer service: A customer-focused mindset and a passion for providing exceptional service are crucial.
• Communication: Excellent verbal and written communication skills are necessary for interacting with guests, staff, and management.
• Problem-solving: Strong problem-solving abilities and the capacity to resolve conflicts calmly and effectively are vital.
• Leadership: Strong leadership skills are required to inspire and motivate a team.
• Adaptability: The ability to multitask and thrive in a fast-paced environment while working flexible shifts, including nights, weekends, and holidays, is a key requirement.
• Technical skills: Proficiency with property management software (e.g. Opera) and standard office applications is required.

We regret to inform that only shortlisted candidates will be notified.

Centre Manager (Enrichment Centre)

Working Days:

Mon-Fri: 2pm-8 PM (2 days off day)

Sat & Sun: 9am-5pm

Work Location: Marine Parade

Salary: $3,000 – $4,000 + Performance Incentives + Annual Profit Share + Performance-Based Equity (Incentives gross up to $6000

Reporting to: Director / Head of Academics

Key Responsibilities

• Promote centre programmes, courses, and ongoing promotions to customers
• Follow up with leads and existing clients to arrange trial lessons
• Conduct programme presentations and convert enquiries into enrolments
• Lead roadshow activities to generate leads and trial sign-ups
• Track and follow up on renewal cases
• Oversee daily centre operations, including scheduling, teachers, trainers, and centre activities
• Support sales target achievement and weekly lead generation targets set by management

Requirements

• 8 years of post-qualification relevant working experience
• At least 3 years in a Centre Manager or similar role
• Experience working in an enrichment centre in Singapore

Benefits

• Performance incentives
• Annual profit share
• Performance-based equity

If you are keen to apply, please send me your resume and job applied for on WhatsApp at 9789 3505 or email me at anabel.thesupreme@gmail.com (˶ᵔ ᵕ ᵔ˶)

❄️Anabel Boon Xue Qi | Recruitment Consultant (R25159272) |

Job Summary

This role supports the manager in ensuring smooth day-to-day operations for the HNW business, delivering department KPIs, and maintaining full compliance with regulatory requirements and internal guidelines. It also drives continuous improvement through a customer-centric approach to enhance service quality, operational efficiency, and customer/intermediary satisfaction.

Responsibilities

• Execute key operational outcomes for HNW customers to ensure customer, intermediary, and regulatory expectations are met.
• Perform daily policy alterations, review financial transactions, and seek management approval.
• Manage inquiries and feedback from various service channels, and conduct investigations into regulatory complaints.
• Participate in projects, including but not limited to back-book reviews, audits, and data cleanup.
• Monitor, analyze and report performance data (e.g., turnaround time, quality assurance, exceptional cases)to identify root causes, surface trends and drive actionable improvements.
• Maintain collaborative relationships with cross-functional stakeholders to enhance engagement with intermediaries as well as end customers.
• Demonstrate strong ownership and commitment to deliverables; proactively identify team challenges, build capability, and develop potential talents.
• Perform any other project or work as assigned.

Requirements

• University Graduate or above.
• Ability to read and review Chinese-language documents and handle any verbal queries in Chinese
• At least 5 years' working experience in customer service, policy administration or related discipline.
• Sound knowledge of life insurance products.
• Strong understanding of CDD,AML and risk control is advantageous.
• ALMI & ACS would be an advantage.
• Proficiency in MS Office applications including Copilot, PowerPoint, Outlook, Word and advanced Excel(e.g., PivotTables, Power Query); experience with reporting/dashboard tools(e.g., Power BI) is a plus.
• Strong level of learning agility with “can-do” attitude.
• Ability to multitask, prioritize and manage time well on tight deadlines.
• Customer-centric mindset with the maturity to serve HNW customers and intermediaries with professionalism, empathy and attention to detail.
• Strong reporting, data analysis and storytelling skills to translate metrics into clear insights and recommendations.
• Strong problem-solving and effective communication skills for case resolution.
• Skilled in motivating and coaching others.
• Ability to develop collaborative relationships across all levels of peers, as well as externally.

We offer attractive remuneration package including performance bonus, 5-day work week, fringe benefits (medical, dental, life insurance) and good career prospect to the right candidate.

Interested candidates are invited to submit the application with detailed resume stating educational background, working experience, current and expected salaries and contact number.

Your application will be treated in strict confidence. Only shortlisted candidates will be notified.

Personal data collected will be used for recruitment purposes.

Personal data of unsuccessful applicants may be retained up to two years only.

Job Description:

• Oversees daily manufacturing, production, and service activities to ensure compliance with API specification and safety standards.
• Manage staff, optimize processes, handle logistics, and control budgets to meet customer requirements and improve efficiency.
• Monitor daily operations, manage inventory, and optimize workflows to reduce costs.
• Ensure strict adherence to safety regulations and lead emergency responses.
• Supervise, train, and develop technical teams and staff.
• Liaise with clients and vendors to fulfill requirements and manage supply chain.

Requirements:

• Min Degree in Mechanical/ Manufacturing/ Industrial/ Precision Engineering, or equivalent.
• Minimum 5 years of experience in Oil and Gas Machining
• Knowledge of API standards and manufacturing processes

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900