Case Administration Officer (Social Service) - JL
4 days ago
Case Administration Officer (Social Service Sector)Location: SingaporeContract Duration: Up to 12 monthsIndustry: Government / Social ServiceAbout the.....
Case Administration Officer (Social Service Sector)
Location: Singapore
Contract Duration: Up to 12 months
Industry: Government / Social Service
About the Role
Be part of the Government / Social Service sector and contribute to meaningful work that supports individuals and families in the community. Our client is looking for a committed and well-organised Case Administration Officer to provide administrative and operational support for case management and service coordination functions.
This role is well-suited for candidates who are empathetic, detail-oriented, and interested in building a career within the public or social service sector.
Key Responsibilities
Provide administrative and operational support for case management activities
Process applications, verify supporting documents, and update records in internal systems
Coordinate appointments, referrals, follow-ups, and scheduling matters
Respond to enquiries via phone, email, and walk-in channels in a timely and professional manner
Prepare reports, correspondence, case documentation, and related records
Support officers with client follow-ups and tracking of case documentation
Assist with procurement coordination, inventory tracking, and general operations support
Accompany officers for outreach activities or home visits when required
Perform general administrative duties and support any ad-hoc tasks assigned
Requirements
Minimum Diploma qualification or equivalent
Prior experience in administration, customer service, coordination, or case-related support will be an advantage
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Strong communication and interpersonal skills
Organised, meticulous, and able to handle confidential information responsibly
Comfortable with administrative systems and data entry tasks
Able to work independently as well as in a team setting
Candidates who can start immediately or on short notice will be preferred
Preferred Attributes
Strong interest in social service and community-focused work
Empathetic, patient, and service-oriented mindset
Responsible, adaptable, and able to manage multiple tasks in a fast-paced environment
Why This Role
Opportunity to work within the Government and Social Service sector
Meaningful exposure to community support initiatives
Structured and supportive working environment
Hands-on experience in case coordination and administrative operations
Convenient location with good public transport accessibility
Only shortlisted candidates will be notified.
Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License No: 14C7275
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