Total 22,701 customer experience manager job vacancies in The Philippines

About the Role

We are seeking a motivated and independent Logistics Customer Service Executive to join our team. This role is ideal for a self-starter who thrives in a fast-paced environment, is eager to learn, and can take ownership of tasks with minimal supervision. You will be the key point of contact for customers, ensuring smooth logistics operations and excellent service delivery.

Key Responsibilities

Customer support: Handle inquiries, resolve issues, and provide timely updates to clients regarding shipments and deliveries.

Logistics coordination: Liaise with internal teams, freight forwarders, and vendors to ensure efficient movement of goods.

Documentation management: Prepare and verify shipping documents, invoices, and records to ensure compliance.

Problem-solving: Proactively identify and resolve potential delays or service disruptions.

Continuous learning: Stay updated on logistics processes, industry practices, and customer service standards.

Requirements

No experience are welcome.

Strong communication and interpersonal skills.

Ability to work independently and take initiative.

Detail-oriented with good organizational skills.

Willingness to work in-office, 5 days per week.

What We Offer

A supportive environment that values independence and growth.

Opportunities for professional development in logistics and customer service.

Company Overview / Employee Value Proposition

BOMUL Samgyetang is a Korean wellness dining restaurant dedicated to the art of nourishment. Each bowl begins with premium organic spring chicken, raised for 50–60 days in cage-free environments that allow natural movement and healthy growth. These chickens develop tender yet pleasantly chewy meat, perfect for creating authentic ginseng chicken soup, a timeless dish cherished across generations. Every soup is simmered in a hanging broth brewed from 18 carefully selected herbs, balancing rich flavour with the healing essence of traditional Korean wellness cuisine. BOMUL, meaning “treasure” in Korean, reflects our belief that true wellness is a treasure to be nurtured, shared, and enjoyed in every nourishing bowl.

Job Summary

You will welcome customers warmly, manage seating and reservations efficiently, handle enquiries and feedback with professionalism, coordinate with kitchen and service teams to ensure smooth dining experiences, process orders and payments accurately, maintain clean service areas, and support promotional and reporting activities.

Responsibilities

• Greet and welcome customers in a friendly and professional manner to create a positive first impression
• Respond promptly and politely to customer enquiries, feedback, and complaints to maintain customer satisfaction
• Take reservations and manage seating arrangements to optimize dining area flow and customer comfort
• Coordinate with kitchen and service staff to ensure timely and smooth delivery of food and services
• Process customer orders, payments, and billing accurately to ensure correct transactions
• Maintain cleanliness and proper setup of customer service areas to uphold hygiene and presentation standards
• Assist in executing promotions, loyalty programs, and customer engagement activities to enhance customer experience
• Prepare daily service reports as required by management to track service performance and issues

We are looking for a dedicated and service-oriented Customer Service Officer to join our growing clinic. If you enjoy interacting with people and thrive in a fast-paced healthcare environment, we welcome you to be part of our supportive and dynamic team.

Key Responsibilities

Patient Reception & Front Desk Management

• Greet and attend to patients, visitors, and walk-ins in a warm, professional, and courteous manner
• Ensure patients are attended to promptly and guided through the registration and consultation process smoothly

Appointment & Patient Coordination

• Manage appointment scheduling, confirmations, rescheduling, and cancellations efficiently
• Coordinate patient flow to minimize waiting time and ensure smooth clinic operations
• Follow up with patients on upcoming appointments, treatment plans, and wellness programs when necessary

Administrative & Operational Support

• Register patients accurately and maintain proper documentation of patient records
• Handle data entry and maintain confidentiality of patient information in accordance with clinic policies

Customer Service & Patient Experience

• Respond professionally to patient enquiries via phone calls, WhatsApp, email, and walk-ins
• Provide clear explanations of clinic services, treatment packages, wellness programs, and promotions
• Address patient concerns and feedback professionally, escalating issues appropriately when necessary
• Build positive relationships with patients to enhance overall patient satisfaction and retention

Requirements

• Minimum 2–3 years of experience in operations or clinic management, preferably in the healthcare industry.
• GCE ‘O’ Level or Diploma in Healthcare or Business Administration, or a related field.
• Excellent communication, problem-solving, and organizational skills.
• Ability to work in a fast-paced healthcare environment.
• Willingness to support neighbouring clinics through cross-deployment when required.
• Able to work shifts, including weekends and evenings when required.

• 5 Work Days; 10AM - 7PM

Convenient Locations (Walk Distance from MRT)

Duties:

• Deliver warm, personalized service to customers before, during, and after treatments.
• Manage customer schedules and coordinate with staff for seamless operations.
• Maintain accurate records of treatments, sales, and customer data.
• Oversee shop facilities, inventory, and cashier duties.
• Ensure staff follow company SOPs and support onboarding of new team members.
• Handle customer inquiries and provide expert guidance on treatments and packages.

Requirements:

• Only for Singaporeans.
• Minimum 2 years’ experience in customer service or relations, ideally in a beauty or service-focused industry.
• Organized, friendly and proactive in managing customer needs.

Kindly send your resume to 9728 9671 !!!

Job Responsibilities:

• Answer phone calls and handle customer enquiry.
• Assist in preparing quotations and order processing.
• Monitor delivery and liaise with customers.
• Follow up on enquiries and on time payment by customers.
• Maintain good rapport and improve good customer relations.
• Ensure all enquiries and orders are processed, checked, documented and filed.
• Any ad hoc duties as assigned.

Requirement:

• N level / O level / Nitec / Higher Nitec in any discipline or at least 2 years working experience in similar role
• Candidate with Engineering or Technical background will be preferred
• Proficient in Microsoft Office
• Attentive to details, effective follow up skills and customer oriented mindset
• Good interpersonal and communication skills
• 5 working days per week
• Working location : Joo Koon

Interested candidate please email your detailed resume with last drawn and expected salary to cheryllou@kimann.com

Job Summary

You will manage retail and corporate car rentals, support replacement car activations for insured customers, and ensure smooth rental processing. You will provide clear information to customers, handle payments, and coordinate with operations to maximize fleet use.

Job Description

• Secure retail and corporate rentals.
• Activating replacement cars for AIG insured and following up on the due date for returning.
• Provide timely, consistent and accurate information to external customers.
• Ensure accurate processing of rental workflow through Fleetnetics.
• Furnish accurate driver particulars to respective authority for summons.
• Prepare quotation, tender, process monthly renewal, collect payment for Corporate accounts.
• Handle PRAC technical/breakdown such as vehicle unable to start, accident etc. Escalate promptly to operations/manager for follow up as appropriate.
• Handle cash and credit transactions accurately and securely.
• Work with operations to maximize fleet utilization.
• Establish and maintain professional and effective communication with external customers.
• Ensure tidiness and cleanliness of the reception area to create a pleasant and welcome environment for walk-in customers.
• Seek immediate assistance from relevant colleagues for issues that cannot be resolved within the department, or escalate promptly to the manager as appropriate.

Preferred competencies and qualifications

• Valid class 3/3A driving licence to support vehicle handling and replacement car activations
• Good command of English and Mandarin to communicate effectively with Mandarin-speaking associates
• Proficient in MS Office to support administrative and reporting tasks
• Strong communication and problem-solving skills demonstrated through customer interactions and issue resolution
• Meticulous, presentable, patient, and customer service oriented to deliver a positive customer experience
• Ability to start work on short notice and work a 5.5-day work week

Job Description

Successful candidate will be supporting the sales team with rates and shipment bookings.

Job Scope

• Attending to client enquires and needs.
• Collaborating with team members in providing appropriate freight solutions.
Following through, executing and reviewing freight jobs.
• Maintaining strong relations between industry players and stakeholders.
• Refining and the process along the way, working towards a win-win solution for both clients and company. 


Requirements:

Minimum GCE ‘O’ Level

Good working knowledge of MS Office applications (Excel, Word, PowerPoint, Outlook)

Good communication and interpersonal skills

Service orientated with good initiative

Able to commit for overtime when required

Experience not required as On Job Training will be provided

Benefits:

· Working Hours:

Monday to Friday: 10.00am to 6.00pm

Sat.: 9.00am to 1.00pm (Alternate Sat, Work from Home)

· Attractive Remuneration Package (Basic, Performance Bonuses)

· Career Advancement

· Training Opportunities

· Medical and Insurance Coverage

1. Handle customer enquiries, receive and process orders, ensuring accuracy in order entry and fulfillment.

2. Check availability of raw materials, initiate procurement of required raw materials as appropriate.

3. Monitor order status and keep customers informed of any changes to delivery schedules; address and resolve customers' complaints promptly.

4. Coordinate with the production and logistics teams to ensure timely deliveries.

5. Prepare regular reports on customer service activities and ensure that customers are invoiced after all the documentations, e.g. delivery orders, are completed

Join one of Singapore’s most trusted enrichment brands!

Our client is a leading enrichment and tutorial provider that has been helping students shine since 2002. With centres across Singapore and a strong focus on quality teaching, they’re expanding and looking for passionate, dynamic Customer Service Officers to join their growing team.

Job Scope:

• Serve as the first point of contact for walk-in and phone enquiries from parents and students.
• Assist with class scheduling, enrolments, and course-related administrative support.
• Maintain accurate student records and update databases regularly.
• Handle payment collection, issue receipts, and manage basic finance-related tasks.
• Support teachers and centre operations to ensure a smooth learning environment.

Job Requirements:

• Min GCE 'N' Levels
• Good interpersonal skills with ability to liaise with parents/teachers
• Candidates from retail/hospitality/F&B industry welcome to apply
• A team player, independently working and able to prioritize tasks at hand

Working Hours: 4 weekdays + 1 weekend

Working Location: North-east / Central / West

Salary: Up to $3,500

To apply, kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Chan Zi Hui

EA Registration No.: R1220899

EA License No.: 25C2695

The Customer Service Executive is responsible and accountable for (but not limited to) the following:-

* Handling of all customers' (master/manager/owner or third party) invoicing process.

* Maintain system integrity regarding supply orders

* Financial responsibilities - Review and resolve customer/supplier invoice discrepancies

* Exercise responsibility for accurate and timely performance of all activities

* Assist in managing weekly order status reporting

* Provide administrative support for the Manager and Team Leader

* Fresh Graduates are welcome to apply

* Working Hours: Tue - Sat 9 AM - 6 PM

Requirements:

• Good spoken and written English
• Excellent MS Office skills (Excel)
• Able to work under constant deadline pressure
• Team player with good interpersonal skills

JobDescription

.Handling  of customer LCL / FCL bookingsand handle nomination accounts

.Coordinate and arrange Import / Export shipment delivery

.Closing / Finalizing of job files

.Handle customers’ enquiries

.Liase with customers’ and internal department to

  execute customers’ instruction

Requirement

.Minimum GCE ‘O’ Level

.Good interpersonal and able to interact with all level

.Prefer 1-2 years experience in freight forwarding & consolidation

Job Description:

This is a full-time role for a Customer Service Executive. The incumbent will be responsible for day-to-day tasks such as processing orders, documentation, providing customer service to clients, and ensuring smooth operations for on-road trucking, as well as import and export activities.

Key Responsibilities:

Customer Relations & Communication

• Acquire a thorough understanding of key customer needs and requirements.
• Ensure the fulfilment of customer orders.
• Promptly and professionally handle customer inquiries.
• Identify and assess customer needs to ensure service satisfaction.
• Develop SOPs for major clients and ensure the necessary training materials are disseminated to relevant parties.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.

Operations Management & Coordination

• Carry out and execute all daily tasks received from customers, ensuring that all relevant information is relayed to the respective Operations Teams at the end of the day.
• Coordinate with vendors, carriers, warehouses, and transport subcontractors.
• Coordinate with customers and relevant parties for logistics arrangements (order processing, instructions, SOPs, permits, documentation, site passes, and special requirements).
• Ensure compliance with internal and external operational procedures.

Data Entry & System Management

• Perform accurate and timely data entry into the respective systems.
• Track and update shipments regularly.

Documentation & Compliance

• Handle import/export documentation, customs declarations, and Portnet operations.
• Generate reports on non-conforming services/events and recommend appropriate corrective actions for management approval before implementing these actions.

Financial & Invoice Management

• Verify contractors’ invoices as required.
• Provide quotations to customers.

Perform any other duties and responsibilities as assigned from time to time.

Job Requirements:

• Diploma or equivalent in logistics, supply chain management, business administration, or a related field.
• Minimum of 5 years' relevant experience in customer service or shipping documentation roles within a logistics company.
• Proven track record of working closely with Operations and Customers.
• Good knowledge of the chemical industry and bulk liquid logistics.
• Process-driven mindset with strong critical thinking skills.
• Excellent communication skills.
• Ability to effectively solve issues, make decisions, think critically, and offer creative solutions in freight transportation.
• Strong ability to document correspondence clearly and formally.
• Capable of working in a high-pressure, fast-paced environment.
• Experience with PortNet and TradeNet is an advantage.
• Able to start immediately or within a short notice period.
• Work Location: Jurong East

Roles & Responsibilities

This is an interesting position for the right candidate to provide top-notch digital financial transactions operations and best- in-class customer services.

Operations

• Perform customer onboarding related activities following company’s AML/ CFT policy
• Perform transactions processing tasks timely and accurately
• Monitor transaction completion status, investigate issues/errors and resolve
• Liaise with counterparties and customers on transaction confirmations/ investigations/ settlements
• Prepare and submit internal and external reports
• Maintain SOPs based on up-to-date process workflows
• Proactively review and recommend systems/ process improvements
• Work closely with systems engineers/ product managers in systems/product designs
• Participate in systems testing as needed

Customer Service

• Provide a high standard of customer service to both Business and Retail customers
• Handle feedback and customer complaints promptly, patiently and professionally
• Liaise with various teams to resolve operational issues
• Provide well thought-through resolutions to customers
• Attend to all walk-in customers, phone calls, social media channels and emails promptly and professionally
• Handle registrations of new user sign-ups and follow up on outstanding documents
• Perform Other ad-hoc duties assigned by Supervisor.

Requirements

• Meticulous and fast learner
• Language abilities: Must be able to converse fluently in English and Mandarin. Bahasa Indonesia is an added advantage.
• Computer literacy skills: MS Office
• Personalities: Warm, positive, self-motivating, good organization skills and interpersonal skills. A strong problem-solving team player.
• Prior customer service-related job experience of at least 2 years is a must.
• Good English & Mandarin communication skills (verbal and written).
• Mature and high sense of responsibility and accountability to ensure day-to-day operations tasks are completed timely
• Possess a zero-error mindset
• Be extremely detailed and very good with numbers, especially currency conversions
• Ability to work weekends shift

Can start work immediately

Job Objective:

•   Support customers, address enquiries and facilitate transactions to cater to customers’ needs (process sales orders)

Core Responsibilities:

Account Management

• Build relationships with existing customers by understanding their needs and assisting with their queries
• Manage customer orders and communicate requirements to internal stakeholders (Supply Chain, Operations, Finance, Quality Assurance, Logistics, Product Development)
• Update customers of the status of shipments, monitor their credit terms and assist with the collection of payments
• Receive all customer-supplied items delivered to the plant, and arrange delivery or self-collection of products
• Plan material schedule for key private label customers
• Prepare costing, quotations and administrative duties of the Business Development department
• Verify and endorse purchase orders and process sales orders
• Analyse customer order history, monitor repeat orders, take actions to understand situation and alert the Business Development Manager/Senior BD Executive on follow-up actions
• Manage SAP B1 system and update relevant information (orders) for production and internal stakeholders

Job Specifications:

Minimum education qualifications:

• Diploma in any discipline
• Bachelor’s degree in any discipline an advantage

Minimum years of experience:

• 2 years of relevant experience in Business Development for diploma or degree holders
• Previous sales / customer service / telesales experience will be a plus

Key job-specific competency requirements:

• #Proactive in building relationships and proposing solutions

• Highly meticulous and able to meet tight deadlines
• Good interpersonal skills
• Good analytical and problem-solving skills

• Proficient in verbal and written English and/or Mandarin to be able to interact with customers effectively

• Basic proficiency in MS Office Word and Excel
• Knowledge of SAP B1 an advantage