Total 22,880 customer experience manager job vacancies in The Philippines

• Perm with VB
• Experience in data analytics within Sales & Marketing / Customer Service will be advantageous.
• Preferably with prior CRM, customer experience, customer service operations experience.
• Comfortable working with data, CRM systems (e.g., Salesforce), and cross-functional stakeholders.

Key Responsibilities

• Manage and support customer loyalty and ownership benefit programmes, including coordination with partners and customer onboarding.
• Support customer satisfaction initiatives, including NPS and mystery shopping programmes, identify service gaps, and coordinate improvement actions with internal stakeholders.
• Oversee Customer Relationship Management (CRM) and customer feedback processes, ensuring timely acknowledgement, tracking, escalation, and closure of customer cases through CRM systems.
• Act as a key coordination point for customer feedback across multiple internal functions, including Sales, Service, Operations, Management, and external stakeholders.
• Maintain and manage customer databases, ensuring data accuracy, compliance with data privacy requirements, and effective use of CRM tools.
• Analyse customer data and feedback to support CRM and customer experience improvements.
• Provide operational and administrative support for marketing initiatives, customer engagement activities, and events.
• Support ad-hoc projects and responsibilities as assigned.

Requirements

• Diploma or Degree in Business, Marketing, Communications, Data Analytics, or a related discipline.
• Prior experience in CRM, customer experience, customer service operations, or data analytics will be advantageous.
• Comfortable working with data, CRM systems (e.g., Salesforce), and cross-functional stakeholders.
• Strong communication, coordination, and organisational skills.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.

Triton AI Pte Ltd

Registration Number: R1975181

EA: 21C0661

Our company is searching for a motivated andexperienced Customer Service Manager to lead our customer service department.Your goal will be to provide outstanding customer service to our clients bydeveloping effective customer service procedures, implementing customer loyaltyprograms, and setting customer satisfaction goals.

Responsibilities:

·       Supervise day-to-day operations in the customer service department.

·       Respond to customer service issues in a timely manner.

·       Create effective customer service procedures, policies, and standards.

·       Develop customer satisfaction goals and coordinate with the team to meetthem on a steady basis.

·       Implement an effective customer loyalty program.

·       Maintain accurate records and document all customer service activitiesand discussions.

·       Assess service statistics and prepare detailed reports on your findings.

·       Hire and train new customer service agents.

·       Manage the approved budget of the customer service department.

·       Stay informed on the latest industry techniques and methods.

Qualifications:

·       Years’of proven experience in a customer service position.

·       Proficiencyin Microsoft Office and customer service software.

·       Outstandingwritten and verbal communication skills.

·       Goodunderstanding of management practices and techniques.

·       Excellentleadership and interpersonal skills.

Responsibilities

Customer Success Manager

• Led and developed a Customer Success team by training and equipping members with tactical problem-solving skills, improving first-contact resolution rates
• Coordinated cross-functionally with Operations and key stakeholders to support customers and service partners across 4,000+ sites, ensuring seamless issue resolution and service continuity, Web cloud-based contract system CACI
• Main engagement done over WhatsApp and verbal call. Better Touch point compared to emails
• Strengthened customer relationships by elevating end-to-end experience, rebuilding trust, resulting in the successful recovery, retention of high-value accounts
• Fostered team engagement and performance by championing well-being initiatives and collaboration, contributing to a high-morale team
• Delivered actionable insights by consolidating operational feedback and presenting timely recommendations to C-suite leaders, enabling faster decision-making and effective rollout of strategic directives, reporting via Power BI, Ops monitoring and scheduling via Tramm.

Business Development Manager

• Revenue growth across major accounts by cultivating long-term customer relationships and strategic account expansion initiatives
• Executed top-down business strategies while streamlining operational workflows, improving efficiency and enabling scalable growth
• Forged strategic partnerships with enterprises and technology providers to expand service capabilities, unlock new revenue streams, and broaden market reach, upsell opportunities through customer insights and operational data
• Analyzed market trends and customer insights to design and deliver targeted solutions addressing critical business and industry challenges
• Standardized and optimized SOPs to strengthen cross-functional collaboration and enhance service delivery consistency
• Spearheaded new product testing and development, evaluation, and go-to-market launches, securing multiple new deals
• Revitalized product catalogues and sales collateral, sharpening brand positioning and improving lead-to-conversion effectiveness
• Designed data-driven pricing strategies and value positioning, overall pipeline performance

Head of IoT (Smart Washroom)

• Directed department-level strategy and operations for Smart Washroom IoT solutions, overseeing 1,200+ deployed devices and sensors with high system reliability and uptime
• Owned commercial growth and partner expansion, securing new contracts (185%) with cleaning and facilities management (FM) partners and scaling solution adoption across multiple sites,
• Led and managed a multi-disciplinary IoT team, including technicians and partners, covering deployment, maintenance, troubleshooting, and service optimization
• Oversaw end-to-end lifecycle management from pre-sales solutioning and deployment to after-sales support, renewal readiness
• Established onboarding \ frameworks and training programs for enterprise clients, driving strong adoption, usage consistency, and service performance
• Developed departmental SOPs, technical manuals, pitch decks, and sales enablement materials to standardize operations and support revenue teams
• Evaluated, onboarded, and governed suppliers and vendors, introducing scalable, cost-efficient, and future-ready IoT technologies
• Collaborated with cross-functional teams to align IoT strategy with business objectives, operational efficiency, and long-term growth
• Sourcing suppliers for performance and reducing risk.

Scenting Department

• Working with Scenting experts to develop / customized products for customers
• Tender / Site recce to secure new contracts / renewals
• Customer centric role / new recommendations / settings to serve end clients
• New scent, working with suppliers to fulfill Switching Szense contracts to be under Rental Hygiene.
• Self-developing product brochures

Requirements

• Diploma or bachelor’s degree in business, Operations, Customer Management, or a related discipline  
• At least 6 years of relevant experience in customer service, operations, retail environments 
• At least 3 years in a leadership role managing multi-channel teams   
• Strong leadership, problem-solving and operational decision-making skills   
• Customer-focused mindset with ability to translate business needs into operational execution   
• Ability to improve processes and drive operational efficiency

At A Good Helper, we believe that successful helper placements go beyond recruitment. We focus on sourcing, training, and supporting both employers and domestic helpers throughout their employment journey. As we continue to grow, we are seeking a dedicated and people-oriented Customer Relationship Manager to join our team.

Job Responsibilities

• Manage and facilitate communication between employers and domestic helpers throughout the placement process.
• Conduct detailed consultations with employers to understand household requirements, expectations, family dynamics, and job scope.
• Assess helper profiles and recommend suitable candidates based on employers’ needs and household environments.
• Arrange and coordinate interviews between employers and domestic helpers.
• Guide employers and helpers through the onboarding process to ensure a smooth transition into the household.
• Provide ongoing support to employers and helpers after deployment to address concerns, manage expectations, and minimise placement disruptions.
• Handle feedback, complaints, misunderstandings, and disputes in a professional, fair, and impartial manner.
• Identify underlying causes of placement challenges and work collaboratively with both parties to achieve practical and sustainable solutions.
• Conduct regular follow-ups with employers and helpers to monitor adjustment, performance, and well-being.
• Maintain accurate records of client interactions, placement progress, and case management activities.
• Work closely with the sourcing and training teams to improve placement outcomes and reduce turnover rates.

Job Requirements

• Possess a diploma or degree from a recognised institution.
• Strong interpersonal, communication, negotiation, and problem-solving skills.
• Ability to handle sensitive conversations and challenging situations with professionalism and empathy.
• Experience in customer service, relationship management, recruitment, human resources, counselling, social services, mediation, or dispute resolution will be advantageous.
• Prior experience in the domestic helper industry, employment agency industry, childcare industry, hospitality industry, or customer-facing roles will be an advantage.
• Strong ability to assess people, understand family dynamics, and identify suitable matches.
• Comfortable communicating with both employers and domestic helpers from different cultural backgrounds.
• Self-motivated, organised, and capable of managing multiple cases simultaneously.

No prior teaching experience is required as training and support are provided. If you’re excited to support and empower others, we’d love to hear from you!

• Oversee daily food service operations including kitchen, bar, and dining areas.
• Ensure high standards of food quality, hygiene, and customer service are consistently maintained.
• Manage and train staff in food preparation, service, hygiene, and safety procedures.
• Plan menus in coordination with chefs and monitor portion control and food presentation.
• Ensure compliance with SFA, NEA, and liquor licensing regulations.
• Manage inventory, food costs, and procurement of supplies.
• Handle customer feedback, resolve issues, and maintain a high level of guest satisfaction.
• Monitor financial performance, control operating costs, and prepare management reports.
• Coordinate with suppliers, vendors, and contractors for maintenance and supplies.
• Plan and execute promotional activities and seasonal menu launches.
• Supervise equipment maintenance and ensure safety compliance within all food service areas.

JOB REQUIREMENTS:

• Diploma or Degree in Food & Beverage Management, Hospitality, or Business Administration.
• Minimum 3–5 years of managerial experience in food service, restaurant, or hospitality operations.
• In-depth knowledge of food safety, hygiene, and sanitation standards.
• Excellent leadership, communication, and organizational skills.
• Strong financial acumen with experience in cost control and budgeting.
• Proficient in Microsoft Office, POS systems, and basic inventory software.
• WSQ Food Hygiene Certificate is mandatory.
• Familiar with SFA and Liquor Licence regulations in Singapore.

Our company is searching for a motivated andexperienced Customer Service Manager to lead our customer service department.Your goal will be to provide outstanding customer service to our clients bydeveloping effective customer service procedures, implementing customer loyaltyprograms, and setting customer satisfaction goals.

Responsibilities:

·       Supervise day-to-day operations in the customer service department.

·       Respond to customer service issues in a timely manner.

·       Create effective customer service procedures, policies, and standards.

·       Develop customer satisfaction goals and coordinate with the team to meetthem on a steady basis.

·       Implement an effective customer loyalty program.

·       Maintain accurate records and document all customer service activitiesand discussions.

·       Assess service statistics and prepare detailed reports on your findings.

·       Hire and train new customer service agents.

·       Manage the approved budget of the customer service department.

·       Stay informed on the latest industry techniques and methods.

Qualifications:

·       Years’of proven experience in a customer service position.

·       Proficiencyin Microsoft Office and customer service software.

·       Outstandingwritten and verbal communication skills.

·       Goodunderstanding of management practices and techniques.

·       Excellentleadership and interpersonal skills.

1. Support the leadership of the Airfreight Import Customer Service team

2. Supervise and guide team members handling end-to-end import processes

3. Oversee daily import operations including documentation, coordination with carriers, customs compliance, billing, and job closure

4. Monitor service performance against SLAs and KPIs, escalating issues where necessary

5. Handle complex customer escalations and operational challenges

6. Collaborate with internal teams such as Operations and Customs to ensure smooth shipment execution

7. Support continuous process improvement initiatives and ensure compliance with internal procedures and regulatory requirements

Requirements:

• Supervisory or senior-level experience in airfreight import customer service or operations

• Strong understanding of airfreight import workflows, documentation, and customs requirements

• Good leadership, communication, and problem-solving skills

• Hands-on experience with CargoWise system is preferred
  

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: gs1@talenttradersg.com

EA License No.: 13C6305

Reg. No.: R23117344 (Tiong Tian Ho)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Role Overview

The Guest Experience Team Member delivers an exceptional in-club experience for every person who walks through our doors.

You are the face of The Ice Bath Club. You welcome members, guide them through their experience, and ensure the club runs smoothly at all times.

This is not a passive role. You are active, present, and engaged — creating energy, building relationships, and helping people feel their best.

Key Responsibilities

1. Member Experience

• Welcome every member with energy and professionalism

• Guide first-time guests through the experience (sauna, ice, recovery flow)

• Build relationships with regular members

• Create a friendly, social, and inclusive environment

• Ensure every member leaves feeling better than when they arrived

2. Member Engagement & Community

• Actively engage with members — don’t wait to be approached

• Introduce members to each other where appropriate

• Support events, activations, and guided sessions

• Help build a strong sense of community in the club

3. Operations & Daily Standards

• Maintain high cleanliness standards across all areas

• Manage towels, water stations, and general upkeep

• Support opening and closing procedures

• Monitor flow and usage of the space

• Ensure the club always looks and feels premium

4. Product Knowledge

• Understand ice bath, sauna, and recovery protocols

• Confidently guide members on how to use the facilities

• Support first-time users with clear and simple instruction

• Promote safe and effective use of all facilities

5. Administration

• Manage check-ins smoothly and efficiently

• Understand memberships, packs, and offers

• Answer member questions clearly and confidently

• Capture leads and support basic sales conversations

6. Facilities & Safety

• Monitor ice baths, sauna, and hot baths

• Ensure all areas are clean, safe, and operational

• Identify and report any issues immediately

• Follow all safety and emergency procedures

Core Skills

• Member Interaction

• Product Knowledge

• Operations Execution

• Communication

• Problem Solving

Who We’re Looking For

• Friendly, confident, and people-oriented

• High energy and positive attitude

• Reliable and detail-oriented

• Comfortable working in a fast-paced environment

• Willing to learn and take ownership

• Passion for health, recovery, and community

Final Note

This role is for people who enjoy being around others, staying active, and creating great experiences.

You are not just managing a space — you are helping people build better routines and feel better every day.