Total 1,147 Manager level Information Technology job vacancies

Job Description:

• Work toward achieving departmental goals related to revenue growth and profitability.
• Identify and develop new business opportunities to expand market reach.
• Prepare professional quotations, proposals, and preliminary system designs for clients.
• Contribute creative ideas and actionable recommendations to enhance sales results and strengthen brand visibility.
• Promote the company’s presence and reputation through effective sales and marketing initiatives.
• Build and maintain strong relationships with business partners and key stakeholders.
• Maintain up-to-date knowledge of security solutions and related technologies to provide high-quality client consultations.
• Support project management activities, attend site meetings, and communicate with clients as needed.

Job Requirement:

• Minimum Degree or equivalent qualification.
• Minimum3 year working experience in solution-based sales, preferably within the industry or similar

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Summary

The Operations Manager, Managed Services, serves as a developing subject matter expert responsible for overseeing service delivery across a defined region, country, or service function. This role ensures the organization consistently delivers high‑quality managed services that keep client IT environments stable, secure, and operational.

The Operations Manager is accountable for achieving contracted service outcomes, driving client satisfaction, and supporting the continuity and growth of business operations. This includes planning, coordinating, and optimizing the delivery lifecycle across the build, run, and support phases of managed services.

Key Responsibilities

Service Delivery Management

• Oversee end‑to‑end delivery of managed services to ensure client environments remain highly available and operational.
• Monitor service performance, SLAs, and KPIs, taking proactive measures to address deviations and risks.
• Drive continuous improvement in service delivery processes, tools, and operational efficiency.

Client Engagement & Satisfaction

• Act as an escalation point for operational issues impacting clients.
• Maintain strong client relationships, ensuring service expectations and business outcomes are consistently met.
• Participate in service reviews and governance meetings with key stakeholders.

Operational Leadership

• Manage day‑to‑day operations of the managed services team, ensuring adherence to operational standards and best practices.
• Coordinate activities across teams involved in planning, building, delivering, and supporting managed services.
• Support the development of operational strategies to optimize workload, resource utilization, and service quality.

Governance, Compliance & Reporting

• Ensure compliance with organizational policies, security standards, and client contractual obligations.
• Produce periodic reports on operational performance, incidents, service health, and improvement initiatives.
• Facilitate audits, risk assessments, and process reviews.

Incident, Problem & Change Management

• Oversee major incident response and ensure timely resolution and communication.
• Drive root cause analysis and long‑term corrective actions to prevent service disruption.
• Ensure effective coordination of changes within client environments to minimize risk and downtime.

Team Leadership & Development

• Provide guidance, mentoring, and performance management for operational teams.
• Foster a culture of accountability, collaboration, and continuous learning.
• Support onboarding and capability development to enhance subject matter expertise within the team.

Qualifications & Experience

Required

• 10-15 years of IT operations, managed services, or infrastructure support experience.
• Proven experience working with service delivery frameworks (e.g., ITIL).
• Strong understanding of infrastructure, cloud, or network technologies.
• Demonstrated ability to manage escalations, complex incidents, and client communications.

Preferred

• ITIL Foundation or higher certification.
• Experience in a global or regional delivery environment.
• Background in vendor or partner management.

Key Competencies

• Strong analytical and problem‑solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to lead cross‑functional teams in high‑pressure operational environments.
• Proactive, structured, and organized work approach.
• Customer‑centric mindset with strong attention to service quality.

EA License # 14C6941

Responsibilities:

• Led technical team in reviewing and optimizing designs, shop drawings, and project documentation to ensure accuracy and compliance
• Collaborated with consultants and construction teams to improve constructability and streamline project delivery
• Managed design approval processes, resolving technical issues efficiently and minimizing project delays
• Ensured all designs met contractual requirements, industry standards, and client specifications
• Coordinated with BIM and multidisciplinary teams to resolve technical clarifications and enhance workflow
• Identified potential risks early and implemented mitigation strategies to protect project outcomes
• Prepared and presented design progress reports and updates to management, project teams, and clients
• Supported tender processes with precise technical submissions, contributing to successful bids
• Actively participated in progress, coordination, and site meetings to drive alignment and quality delivery

Qualifications:

• Bachelor’s degree in Civil Engineering (PEB recognized)
• Minimum 8 years in design/design management, with 3+ years hands-on design experience
• Strong expertise in civil engineering design, documentation, and shop drawings
• Solid technical expertise in electrical systems, components, and installation practices
• Good understanding of relevant electrical engineering codes, regulations, and safety standards
• Effective communication and teamwork abilities to collaborate with project stakeholders
• Skilled in reading and interpreting electrical drawings and schematics

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

Sales Manager (Genset)/Up to $8,500 + $550 Transport Allowance @Jurong East

• Analyzing market strategies and contact potential customers to generate new business.

• Work with internal & build rapport with decision maker to convince them to close deal.

• Build pipelines with Sales/customers through the sales stages progressively till deal closure.

• Establish budgetary forecasts and sales volume targets for the SEA market.

• Assess involvement required from distribution to ensure success of closing business.

• Provides project guidance for price and quotation strategy to distribution network.

• Support in qualification of strategic alliances to expand products, and services.

• Provide marketing and technical support to distribution partners and dealers.

• Analyze sales and market data to senior management for decision making.

• Participate in trade events and work with Marketing to create technical papers.

• Expert in power products and solutions for overall on-site power system design and integration.

• Degree in Electrical/Mechanical Engineering with 8 years sales experience in power generation.

• Experience in Data Center preferred and able to commit 50% of travel.
  

Interested applicants, send in your updated resume by clicking “Apply Now”.

Lin Weikang
EA Personnel No: R21102570
EA License No: 23C1894

·        Bachelor’s degree in computer science orrelated field.

·        6-10 years’ Experience in Technical project delivery,leading and driving the project deliverables

Essential

·        Strong understanding of software developmentlife cycle (SDLC).

·        Excellent communication, people and leadershipand problem-solving skills

·        Skateholder Management

·        Vendor Management

·        Ability to manage concurrent projects, driveresolutions, working with cross functional teams, Vendors and skateholders
·        Strong domain knowledge on UC preferred

·        Oracle/MSSQL

·        Red Hat Linux, Shell Script, Java

·        CTRL-M, DevOps, Jenkins, BitBucket, Aldon

The Senior Technical Manager leads technical operations and manages the technical department to deliver engineering and planning services for tender and support, overseeing all data center projects.

Responsibilities

• Manage permanent and temporary works design and optimize designs by directing appointed consultants to deliver projects within budget
• Coordinate design matters and submissions by liaising with clients, consultants, and authorities to ensure compliance and timely approvals
• Oversee shop drawing submissions, plan and control design schedules, and monitor progress to meet project timelines
• Collaborate with construction and other project departments to fulfill design requirements and resolve technical issues
• Address technical queries and submit Requests for Approval/Information (RFA/I) to clarify ambiguous design details with relevant parties
• Review technical specifications and proposals from consultants, subcontractors, and suppliers to develop procurement specifications
• Enforce adherence to workplace safety practices throughout all technical operations
• Build and maintain positive client relationships through effective client-facing skills and strong people orientation
• Develop and deliver clear, targeted communication to diverse audiences to support project objectives
• Lead and motivate teams to achieve high performance and ensure timely, efficient, and effective implementation of project plans.

Required competencies and certifications

• Degree in Civil Engineering from a recognized university endorsed by the PE Board or qualification acceptable to the Commissioner of Building Control
• Minimum 10 years of engineering experience delivering large-scale projects

Preferred competencies and qualifications

• Experience in data center projects

As a strategic leader within ResMed’s Supply Chain Planning organization, the Senior Manager, Supply Chain Network – Strategic Planning supports execution of the global network master plan. This role focuses on long term strategic planning for supply chain, network analysis, scenario modeling, and translating strategic direction into actionable implementation plans that enable a scalable, demand-responsive, and resilient end-to-end network.

Working closely with the Director and cross-functional partners, this role ensures that network strategies are supported by data, structured evaluation of trade-offs, and disciplined execution planning.

Key Responsibilities – Long Range Planning & Scenario Development

• Support development of the long term strategic master plan through detailed modeling of manufacturing footprint, DC locations, flow-path design, make-vs-buy analysis, transportation lanes, and capacity frameworks.

• Build and evaluate multi-scenario network models to assess trade-offs across cost, service, resilience, and capacity, providing data-driven recommendations.

• Partner with Network Engineering, Manufacturing, Logistics, Procurement, and Commercial teams to gather inputs, validate assumptions, and ensure data integrity.

• Develop clear documentation of modeling assumptions, constraints, and scenario outcomes to support decision transparency.

Operationalization & Implementation Support

• Translate approved network strategies into structured implementation plans with defined milestones and risk mitigation strategies for supply network flow

• Validate and model business continuity for supply flow

• Support execution of network changes—new sites, regionalization efforts, lane adjustments, and capacity shifts—through structured program tracking and cross-functional coordination.

• Identify structural constraints and execution risks, escalating key trade-offs and recommendations to the cross functional leadership

• Monitor post-implementation performance and provide analytical insights to validate expected outcomes.

Network Governance & Capability Enablement

• Support maintenance of the multi-year planning and capacity roadmap, ensuring alignment of assumptions and updates across stakeholders.

• Contribute to continuous improvement of the Network Playbook, including modeling standards, templates, data governance, and scenario methodologies.

• Support, co-create executive-ready analyses, dashboards, and decision materials for leadership review sessions.

• Promote standardization and adoption of supply chain design tools and analytical best practices.

Key Competencies

• Strong cross-functional collaboration and stakeholder management skills.
• Ability to translate complex data into clear insights and actionable recommendations.
• Structured problem-solving and systems thinking capability.
• Strong analytical skills with comfort working in ambiguity.
• Ability to balance strategic alignment with disciplined execution focus.

Leadership Behaviors

• Demonstrates ownership and accountability for deliverables and outcomes.
• Builds trusted working relationships across functions and levels.
• Communicates clearly, using data and structured narratives to support recommendations.
• Drives disciplined follow-through and continuous improvement.
• Influence and collaborate with data science or planners

Key Priorities in the First 12–24 Months

• Deliver high-quality modeling in support of the multi-year network master plan.

• Support implementation of major network transitions with structured tracking and risk mitigation for supply continuity

• Improve transparency and consistency of network scenario modeling.

• Demonstrate measurable improvements in network transparency, decision cycle time, and execution readiness.

Qualifications & Experience

• Bachelor’s degree in supply chain, Engineering, Mathematics, or related field; Master’s preferred.

• Proficiency in Linear programing (LP), mixed-integer programing (MIP), and heuristic method for large scale supply chain problems,

• Hands-on experience in optimization solvers

• Proficiency in dynamic simulation with hands-on experience in building discrete event simulation to test supply chain new design (AnyLogic, FlexSim or similar)

• Proficiency in data analysis and visualization tools (Python, R, SQL, Power BI or similar)

• Ability to model end to end supply planning flow for multisite manufacturing, warehousing and global customers footprint 

• Experience in Supply Chain modeling tools

• Experience building multi-objective optimization models that balance competing KPIs (cost, service, inventory) is preferred.

• Strong working Knowledge of statistical methods, forecasting techniques including time-series, and regression modeling etc.

• Familiar with ERP System and End-to-End Supply Chain data.

• Experience in Supply chain Planning, design, Logistics, Transformation initiatives.

• Experience leading complex cross-functional projects with measurable outcomes.

• Demonstrated ability to influence without direct authority and deliver results collaboratively.

• Experience working within complex, global, multi-node supply chain environments preferred.

• Roles & Responsibilities :

• Manage full set of accounts and oversee the entire range of manufacturing functions, preparing monthly audit schedules , management reporting and ensure timely month-end and year end financial closing.

• Oversee all financial operations, AR, AP & GL processes including monitor cash flows and projections.

• Oversee quarterly GST submission and timely tax filing to ensure compliance.

• Perform accounting for inventory management, including valuation methods, and reconciliation processes, ensuring accurate tracking of raw materials, WIP and finished goods.

• Experience in system implementation and recommend process improvements.

• Experience in managing banking facilities , such as AR financing and performing trust receipt.

• Manage external audit processes, ensure full compliance with regulatory requirements and internal control policies.

• Lead and support the finance team junior staffs in executing day-to-day financial operations.

• Work closely and support cross-functional team coordination and alignment on finance processes.

• Review on employees' reimbursement claims
  

• Key Requirements

• Bachelor’s degree in accountancy / finance or ACCA .

• Minimum 5 years' experience in maintaining full set of manufacturing accounting or strong knowledge of manufacturing processes

• Strong communication skills ; bilingual in English & Mandarin ( need to liaise with chinese-speaking counterparts )

• Proficient in MS office & ERP software ( MES, Yonyou, SAP or Oracle )

• A self starter who is able to plan, organise and take initiative to meet job objectives and deadlines independently.

• Familiar with Singapore accounting regulations and strong in accounting principles knowledge

• Significant hands-on experience using ERP and implementation experience preferred.

• Fast learner and consistently drive for process improvement.

• Possess can-do attitude and able to work in a dynamic start-up environment

• Large-scale construction projects
• Structured project experience across design and construction phases
• Collaborative team environment with Consultants and Authorities

Key Duties

• Lead and manage Design / Coordination Engineers on drawing coordination and design compliance
• Coordinate design drawings with consultants to meet authority regulations and project specifications
• Act as primary liaison between clients, consultants, contractors, and authorities on technical matters
• Oversee preparation and submission of shop drawings, material approvals, and method statements
• Manage and track submissions to local authorities to ensure timely approvals
• Resolve design and technical issues during construction with Architectural and M&E teams
• Raise and manage RFIs (Requests for Information) and RFAs (Requests for Approval) for design clarifications
• Drive value engineering initiatives to improve cost, safety, constructability, and quality

Requirements

• Degree in Civil or Structural Engineering
• Minimum 6 years of relevant experience in Construction or Engineering Consultancy
• Strong knowledge of Singapore building codes, authority regulations, and construction methodologies
• Experience in technical coordination, design management, and authority submissions
• Independent, analytical, and highly motivated with strong interpersonal skills
• Team leadership experience preferred
• Certification in Design for Safety for Professionals is an advantage

Apply To: jeffrey@oaktree.com.sg

Contact Person: Jeffrey Chua Kay Hwee

EA License No: 06C4642

EA Reg No: R1110624

Job Description:

• Work toward achieving departmental goals related to revenue growth and profitability.
• Identify and develop new business opportunities to expand market reach.
• Prepare professional quotations, proposals, and preliminary system designs for clients.
• Contribute creative ideas and actionable recommendations to enhance sales results and strengthen brand visibility.
• Promote the company’s presence and reputation through effective sales and marketing initiatives.
• Build and maintain strong relationships with business partners and key stakeholders.
• Maintain up-to-date knowledge of security solutions and related technologies to provide high-quality client consultations.
• Support project management activities, attend site meetings, and communicate with clients as needed.

Job Requirement:

• Minimum Degree or equivalent qualification.
• Minimum3 year working experience in solution-based sales, preferably within the industry or similar

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Summary:

We are seeking a strategic and hands-on manager to drive TOUCH’s journey towards becoming a data-driven, AI-powered, and future-ready organisation. Reporting as part of a cross-functional team, this role partners closely with Groups and Services to align business and technology outcomes, architect and implement scalable, secure, and user-centric digital platforms, and lead innovation across digital products, platforms and processes. 

Principal Responsibilities and Duties:  

• Align Digital Transformation strategy with TOUCH strategic pillars (People, Programme, Platform and Partnership), transforming TOUCH into a data-driven, AI-powered and future-ready organisation.  
• Conduct business analysis, identify gaps and recommend digital products and platforms
• Translate business requirements into functional and technical specifications, user stories and digital workflows
• Partner with Groups and Services across TOUCH to align and agree on desired business, technology and project outcomes.
• Facilitate requirements gathering workshops, stakeholder interviews and customer journey/process mapping sessions.
• Propose and  drive projects and initiatives to meet security, scalability, sustainability and user-centric objectives.
• Design, architect and deliver digital products and platforms that supports digital processes and services that may include integration with external systems, e.g. contractors and government systems.
• Source, evaluate and manage vendors to meet business, technology and digitalisation requirements.
• Review and update policies, best practices, architecture and technical standards.
• Establish and monitor Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and other performance metrices 
• Contribute as a member of a cross-functional, agile team.

Essential Qualifications:

• Degree in Computer Science, Information Technology or a related Technical discipline or relevant skillsets with at least 7 years relevant working experience

Core Competencies Skills & Attributes:

• At least 5 years relevant working experience in technology & digitalisation
• Hands-on experience with Microsoft 365, Dynamics 365, and Power Platform, including working knowledge of C#, plug-ins, workflows, Power Automate, and business rules
• Exposure to Adobe Experience Manager, Marketo, Azure, AWS, Outsystems, API management
• Experienced in agile project management, software development, product management, vendor management and business analysis
• Strong communication skills with the ability to present and articulate concepts and analysis clearly
• Able to handle a wide range of stakeholders  
• Strong problem-solving and analytical skills
• A person of integrity and confidence with a leadership style grounded in humility and empathy
• Strong grasp of technology, digitalisation and AI
• Passion for innovation and technology adoption within the social service and community care sector.

Position Overview

The Technical Manager is responsible for overseeing the technical operations, maintenance, and engineering functions of offshore assets, ensuring compliance with international standards, company policies, and client requirements. This role involves managing vessel/asset performance, coordinating technical projects, and leading technical teams to achieve operational efficiency, safety, and reliability.

Key Responsibilities

Technical Operations & Maintenance

• Oversee the technical performance, maintenance, and repair of offshore vessels, rigs, windfarm or assets.
• Ensure preventive and corrective maintenance programs are in place and effectively executed.
• Monitor vessel condition, machinery performance, and ensure optimization of asset lifecycle.

Compliance & Safety

• Ensure all technical operations comply with IMO, Flag State, Class, and industry regulations.
• Promote and enforce safety management systems (ISM, ISO, and client-specific standards).
• Support audits, inspections, and surveys; implement corrective actions where required.

Budget & Cost Control

• Prepare and manage technical budgets, including dry-docking, repair, and maintenance costs.
• Monitor expenditure, optimize resources, and ensure cost-effective technical operations.

Project Management

• Plan, coordinate, and oversee technical projects such as dry-docking, modifications, or upgrades.
• Liaise with shipyards, contractors, and vendors to ensure timely and quality project execution.

Leadership & Team Management

• Lead and mentor superintendents, engineers, and offshore technical staff.
• Coordinate with crewing and operations departments to ensure effective manning and technical readiness.
• Develop training and competence programs for technical personnel.

Stakeholder Engagement

• Act as the technical point of contact for clients, regulators, and internal stakeholders.
• Provide technical advice and support to management and commercial teams.
• Prepare and present reports on technical performance and asset condition.

Qualifications & Experience

• Bachelor’s degree in Marine Engineering, Mechanical Engineering, Naval Architecture, or equivalent.
• Class 1 Marine Engineer Certificate of Competency (preferred) or strong technical background in offshore operations.
• Minimum 8–12 years’ experience in technical management of offshore vessels, rigs, or floating assets.
• Strong knowledge of international maritime regulations, class requirements, and industry standards.
• Proven experience in dry-docking, repair projects, and asset upgrades.
• Excellent leadership, communication, and project management skills.

Chan Chee Meng
EA 07C3069
R1110620

Key Responsibilities

• Lead end-to-end SAP implementations including requirement gathering, design, configuration, testing, and deployment
• Act as a Solution Architect for SAP systems, ensuring scalable and efficient system integrations
• Perform fit-gap analysis and define optimal business process solutions
• Manage stakeholder communication, client relationships, and escalation handling
• Drive delivery governance, ensuring adherence to KPIs, SLAs, and project timelines
• Lead and mentor functional and technical teams across offshore/onshore models
• Oversee UAT, SIT, QA, and production rollouts
• Ensure continuous process optimization and system improvements
• Work closely with business users to translate requirements into SAP solutions

Required Skills & Experience

• 12+ years of experience in SAP Functional / Solution Architecture roles
• Strong expertise in SAP modules such as HCM, Finance, BRIM, or related areas
• Proven experience in SAP integrations and enterprise solution design
• Hands-on experience in full lifecycle SAP implementations
• Strong knowledge of Agile and Waterfall methodologies
• Experience with tools like JIRA, SAP Solution Manager
• Excellent understanding of:
• Requirements gathering
• Fit-gap analysis
• Testing (UAT/SIT)
• Deployment & support

EA Number: 11C4879

My client is looking to hire a Technical Project Manager to join his growing team, the candidate will be responsible for planning, executing, and delivering technology projects that support the organization’s strategic and operational goals. This role blends project management expertise with strong technical acumen to drive end‑to‑end project success. if you will be interested, please send in your updated resume to grace.lee@innovasolutions.com.sg for discussion.

Project Planning & Execution

• Lead the full project lifecycle from initiation to closure, including scoping, requirements gathering, scheduling, resource planning, and change management.
• Develop detailed project plans, timelines, and cost estimates.
• Monitor project progress using project management tools, ensuring adherence to milestones and deliverables.

Technical Leadership     

• Translate technical requirements into actionable plans for engineers and stakeholders.      Assess technology options, recommend appropriate solutions, and ensure technical feasibility.
• Manage system integrations, migrations, infrastructure upgrades, and application deployments.

Stakeholder & Vendor Management

• Serve as the primary point of contact between IT teams, business units, and external vendors.
• Facilitate communication across stakeholders, ensuring clear understanding of project objectives and progress.
• Negotiate contracts, manage vendor performance, and evaluate solution proposals.

Risk, Quality & Compliance Management

• Identify project risks, develop mitigation strategies, and maintain risk registers.
• Ensure projects comply with IT policies, cybersecurity standards, regulatory requirements, and best practices.
• Conduct quality assurance reviews, user acceptance testing (UAT), and post‑implementation evaluations.

Budget & Resource Management

• Manage project budgets, financial tracking, and procurement processes.
• Coordinate internal and external resources to optimize delivery and manage workload.

 Documentation & Reporting

• Maintain comprehensive project documentation including project charters, technical specifications, and status reports.
• Present regular progress updates to senior management and stakeholders.

Qualifications

Education & Certification 
Degree in Information Technology, Computer Science, Engineering, or related field.
Professional certifications (preferred):

• PMP, PRINCE2
• ITIL Foundation
• Agile/Scrum Master
• Relevant technical certifications (Microsoft, Cisco, AWS, Azure)

Technical Competencies
Solid understanding of IT infrastructure, cloud technologies, networks, cybersecurity, and enterprise systems.
Experience managing technical projects such as:

• Cloud migration (Azure, AWS, Ali Cloud)
• Application Development (Java, C#.NET)
• Software deployments (GitHub, Azure DevOps)
• Low Code Development (ServiceNow, Outsystems
• CRM project (Salesforce, Dynamics 365)
• Systems integration (KONG, MuleSoft, BizTalk, APIM)
• Familiarity with tools such as Microsoft Project, Jira, ServiceNow, or equivalent.

Grace Lee
Senior Manager
Grace.lee@innovasolutions.com.sg
EA Registration no: 12C5526
CEI Registration: R1545055

About The Job:

Red Hat South East Asia TAM team is looking for an experienced, enterprise-level engineer to join us as a Technical Account Manager in Singapore. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and architectural guidance for the Red Hat Enterprise Linux / RH Satellite / RH Ansible. You will provide personalized, attentive, proactive support and mentorship to assigned strategic enterprise customers. You will establish high-value relationships with key stakeholders to understand their environment, including IT infrastructure, internal processes, and business requirements. You will share technical best practices and serve as a point of contact for any major incidents, managing customer expectations and communications to a resolution of such incidents. As a Senior Technical Account Manager, you will work closely with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues. You'll need to be able to work as part of a team, enjoy working hard, and be professional and dedicated to meeting and exceeding expectations and building relationships. You'll also need to have excellent collaboration skills and ability to learn new technologies quickly and use their time efficiently.

What You Will Do:

• Manage and grow customer relationships by delivering attentive, relationship-based support

• Build a sense of trust with customers and serve as their advocate within Red Hat

• Perform technical reviews and share knowledge to identify and prevent issues

• Gain an understanding of customer technical infrastructures and environments, hardware, and offerings

• Create customer engagement plans and keep the documentation on customer environments updated

• Support enterprise customers, implementing automated and containerized cloud application platform solutions

• Perform initial or secondary investigations and respond to online and phone support requests

• Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve issues

• Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues

• Participate in internal projects and initiatives and serve as a subject matter expert and mentor for specific technical or process areas

• Deliver key portfolio updates and help our customers successfully implement upgrades

• Manage customer use cases and maintain clear and concise case documentation

• Engage with Red Hat's solutions engineering teams to help develop solutions patterns based on customer engagements as well as personal experience that will guide platform adoption

• Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success

• Communicate how specific Red Hat’s cloud solutions and our cloud roadmap align with customer use cases

• Travel, as necessary, to visit customers and attend events within the country or region

What You Will Bring:

• 5+ years of experience working in customer support, development, engineering, or quality assurance (QA) organization

• 5+ years of expertise working on Red Hat Enterprise Linux, RH Satellite, and AAP.

• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support

• Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely

• Competent comprehension of enterprise architecture and strategic business drivers

• Ability to manage multiple issues and projects with a focus on detail

• Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

The Following Are Considered a Plus

• Experience with system management, cloud, or Middleware

• Bachelor's degree in a technology-related discipline, preferably computer science or engineering

• Prior experience working in a technical leadership or mentorship role

• Experience with training and presentation delivery

• Expertise with enterprise cloud solutions like Platform-as-a-Service (Red Hat OpenShift), containers, Kubernetes and Middleware

• Experience working in DevOps environments

• Software engineering background; experience with RPM-based Linux and Java technologies

• Experience deploying applications in cloud environments

• Experience developing containerized applications

• Software engineering background; experience with RPM-based Linux and Java technologies

• Good understanding of continuous integration (CI) and continuous delivery (CD) concepts